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Job DescriptionAbout the Job: WAREHOUSE CLOTHING SORTER(Part Time, Weekends Only)Schedule: Saturday - Sunday (7:00 AM - 03:30 PM)Pay rate: $16.30 per hour The Rescue Mission is currently seeking Part-Time clothing sorters for our warehouse. This position is responsible for assisting in the preparation of donated merchandise for sale, including all aspects related to store deliveries, salvage, recycling, or waste management. Warehouse Sorters will engage in sorting, hanging, and ticketing sellable clothing donations. Additionally, the role includes organizing various bin items, such as ties, scarves, hats, gloves, and linens. This position plays a vital role in ensuring the efficient processing of donated goods. Education & Experience Requirements: • High school diploma or GED certificate preferred., • Prior experience in a production warehouse or retail clothing setting preferred Knowledge, Skills, & Abilities Needed to Perform Effectively in this Position: • Interest in working with clothing and knowledge of clothing preferred., • Willingness to continue to learn new skills., • Ability to work in a changing environment – flexible to new assignments., • Passion for the mission and vision for the organization., • Ability to work in a fast-paced environment., • Ability to stand for 8-hour shifts., • Ability to lift up to 30lbs. Additional Requirements: • Must be at least 18 years of age., • Cleaning is required. Since 1887, the Rescue Mission has put love into action through food, shelter, clothing and help. We offer a comprehensive benefits package that includes vision, 401(K), floating holidays, EAP (Employee Assistance Program), and much more. Please visit our website at Careers | Rescue Mission (rescuemissionalliance.org) to learn more. Rescue Mission is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, the presence of mental, physical, or sensory disability, sexual orientation, or any other basis prohibited by federal, state, or provincial law.

Job Description JOB DESCRIPTION: At Usherwood Office Technology, an Integration Services Specialist provides technical support for multifunction printers (MFPs), surveillance devices, audio visual displays, and phone systems through all phases of the device life cycle, from initial deployment to replacement. This role will work closely with our Logistics, Service, Sales, Projects, and Client Services teams to inquire and support clients’ connectivity needs before, during, and after deployment. An Integration Specialist responds to incoming client support requests via our ticketing system, phone, email, and Microsoft Teams. A successful specialist will listen to a client’s issue, diagnose the nature of the problem, and provide remote support to remedy. They assist with networking, document workflows, installing software/drivers, and maintaining printing related applications. The specialist will be required to travel to customer sites when necessary to resolve client issues. KEY RESPONSIBILITIES: • Support the initial configuration, network connectivity, and applications associated with a new deployment (via onsite or remote)., • Support Managed print applications: Uniflow, Papercut, Goldfax., • Support common connectivity, driver, and application requests., • Install, maintain, and support print, surveillance, AV display, and phone applications., • Send, receive, and coordinate client deployment surveys., • Create and maintain process documentation., • Interact with highly technical and non-technical customers equally, including end-users, project managers, engineers, sales, and senior staff members. EDUCATION: • Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience, • Experience in IT helpdesk, customer service or support capacity is encouraged., • A+ certification and Network+ certification or ability to attain within first six months SKILLS & QUAILIFICATIONS: • Working knowledge of Microsoft Windows, Mac OS, and applications., • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), • Working knowledge of print related applications and utilities related to Canon, Xerox, HP and Fiery., • Ability to prioritize and multitask assigned tasks in a fast-paced work environment., • Strong written and verbal communication., • Ability to appropriately communicate with customers of all temperaments effectively via phone, email or onsite., • Ability to work both independently and in a team environment., • Ability to learn and master specific applications. BENEFITS: • Excellent benefit offerings including: medical, dental, vision, and supplemental insurance, • 20 days of paid time off, • Cellphone allowance, • Company paid life insurance and long-term disability insurance, • 401(k) plan with matching company contribution, • Paid training and certification opportunities, • Annual company store allowance “Our growth is mirrored by the quality of people we have invested in.” – Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at www.usherwood.com

Job Description Comfort Windows & Doors is seeking an entry-level IT Help Desk Specialist to provide frontline support for end-user devices and core business applications, assist users with internal tools and the company CRM platform, and support key operational tasks such as documentation and inventory tracking. The ideal candidate is technically curious, detail-oriented, and enjoys helping others solve problems. Responsibilities Provide first-level support for end-user hardware, peripherals, and core business applications. Manage support requests via tickets, email, and phone, and document troubleshooting and resolutions in the ticketing system. Provision and support user access (account setup, password resets, and permissions) in accordance with security policies. Support users with basic Salesforce CRM usage and troubleshooting; escalate complex issues as needed. Maintain internal documentation and end-user knowledge base. Assist with inventory and asset tracking and perform regular data audits across key systems. Qualifications Strong organizational skills and attention to detail, with the ability to manage multiple tasks and maintain accurate records. Strong written and verbal communication skills, with the ability to support non-technical users effectively. Customer service mindset with strong troubleshooting and problem-solving skills. Familiarity with Windows, Microsoft 365, Active Directory, and basic networking concepts such as Wi-Fi, VPN, and DNS. Proficiency in Microsoft Excel, including data entry, organization, and basic reporting. Willingness to learn new systems and adapt to evolving business needs. Comfort Windows & Doors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionDescription: Department: NOC Location: Syracuse, NY (Hybrid/Remote options) Reports to: NOC Leadership Type: Full-time, Exempt About Us ACC Technical Services is a growing MSP delivering premium IT services using modern service management, automation toolsets, and a skilled engineering team. Our style emphasizes clear outcomes, measurable service quality, and client trust. Role Summary We’re hiring an Automation & RMM Engineer. You will build and maintain proactive monitoring, remediation, and workflow automation across our RMM/PSA stack, integrate with third-party APIs, and deliver operational analytics in Power BI. Expect hands-on scripting (PowerShell/Python/SQL), configuration-as-code (YAML/JSON/Jinja), and Rewst workflow development aligned to NOC objectives and MSP delivery standards. --- Key Responsibilities · RMM Monitoring & Scripts: Design, implement, and maintain monitors, policies, and remediation scripts in our RMM platform. To ensure alert fidelity, auto-ticketing, and SLA adherence. Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required · Workflow Automation (Rewst): Build and iterate Rewst workflows using YAML/JSON/Jinja; integrate with PSA/RMM and external systems via REST/Graph APIs; enforce input validation, error handling, and idempotent operations · Scripting & Data Ops: Author maintainable PowerShell/Python utilities and SQL queries for configuration, ETL, reporting, and bulk operations; package and version scripts; document runbooks and rollback plans. · Backup/DR Monitoring: Operate to checklist standards for backups—implement alerts and auto-ticketing for failures/warnings and long-running jobs; collaborate with service owners for remediation · API Integrations: Connect RMM/PSA and security tools with vendor APIs (Microsoft Graph, SentinelOne, etc.); design secure auth, paging, rate-limit strategies; produce repeatable connectors. · Operational Analytics: Build Power BI dashboards and data models to visualize service performance (uptime, SLAs, ticket flow, automation impact/ROI) for NOC leadership and client-facing reporting. · Service Delivery & NOC Cadence: Contribute to NOC boards, stand-ups, and weekly ops reviews; track KPIs; drive process improvements in accordance with our NOC Manager charter. · Documentation & Standards: Produce clear SOPs/runbooks; follow internal style from existing role descriptions and operations playbooks. --- Required Skills & Experience · Scripting: Proficiency in PowerShell or Python; working SQL (T-SQL or PostgreSQL) for queries, views, and basic ETL. · IaC / Templates: YAML, JSON, and Jinja for workflow definitions, payloads, and templating. · RMM Expertise: Monitor/policy design and remediation scripting in any top RMM (Automate, NinjaOne, Datto RMM, N-able). · API Integrations: RESTful API experience (auth flows, pagination, webhooks); familiarity with Microsoft Graph is a plus. · Rewst: Hands-on experience building production workflows; debugging, logging, and versioning within Rewst. · Power BI: Data modeling, DAX, and publishing secure reports/dashboards for operations and client stakeholders. · MSP Foundations: Ticketing/PSA practices, SLAs, change control, and documentation consistent with our internal job description style.--- Requirements: · Background in IT Services/MSP environments with NOC exposure · Experience with ConnectWise Manage/Automate, Rewst, Cisco Umbrella, Duo SentinelOne, and backup platforms (Veeam/Datto/Slide) · Familiarity with M365/Azure administration, Microsoft Graph permissions, and service health telemetry · Unit testing for scripts/workflows; CI/CD for automation artifacts; secure secrets handling. ---

Job Description SUMMARY: Supports the daily operations, including maintenance, housekeeping, safety, and vendor management of Destiny USA, ensuring building systems, common areas, and tenant service requests run smoothly under the direction of operations management. The Facilities Coordinator assists with vendor and contractor coordination, process compliance, general facilities delegation and coordination, supervision of maintenance staff, and operational coordination to maintain a safe, efficient, and welcoming property with a strong focus on customer/tenant experience. DUTIES & RESPONSIBILITIES: FACILITIES MAINTENANCE COORDINATION: • Vendor & Contractor Coordination:, • Create new vendor service/preventative maintenance contracts. Work with the Assistant General Manager/Dir of Operations, Office Manager, internal teams, and vendors to scope, budget, negotiate, and create preventive maintenance and service contracts that support our day-to-day operations/building systems., • Monitor and enforce all existing vendor service/preventative maintenance contracts. Schedule and track preventative maintenance/service for HVAC/Building Management System, plumbing, vertical transportation, landscaping/lot sweeping, trash removal, snow removal, janitorial/housekeeping services, and all other building/property internal services according to the executed contracts., • Establish relationships with vendors/contractors and onboard new contractors for bid lists on service contracts, preventive maintenance, and project work., • Document and clearly communicate progress with all vendor agreements and correspondence with vendors on schedules, changes, follow-up items, and issue resolution., • Communicates any changes or risks with service/preventative maintenance contractors to Operations management., • Facilities Maintenance Process Compliance:, • Ensures safety protocols are followed by all internal teams, vendors, and contractors., • Monitors inspections required by law and the Pyramid Management Group Operations manual are scheduled, including, but not limited to, safety equipment inspections, lift inspections, ADA inspections, restaurant inspections, various building system inspections, and all other inspections that ensure OSHA, • Tracks all building system checks completed as scheduled by internal teams and contractors according to daily/monthly/quarterly/annual/ seasonal requirements., • General Facilities and Operations Coordination:, • Administers work orders – create or receive, log, assign to appropriate group, prioritize, and ensure completion of work order tickets in our BITS SharePoint ticketing system., • Responds to tenant maintenance concerns with a strong focus on tenant experience and high-quality merchant relations., • Coordinate with tenants and tenant vendors for access, repairs, and after-hours work., • Tracks to ensure food court and restaurant tenants are meeting code requirements., • Tracks supplies and maintenance materials and orders as needed., • Supports energy management and sustainability initiatives., • Provides general operational leadership and facilities support on weekend shifts to ensure the property is clean, maintained, welcoming, and focused on the best possible customer experience., • Capital improvement project support., • Perform other related duties and special projects as directed by Operations management., • Supervisor of Maintenance Staff:, • Supervises, hires, trains, and evaluates Maintenance staff. EXPERIENCE & QUALIFICATIONS: • 1-3 years of facilities, property management, or operations experience preferred, • 1-3 years of supervisory experience preferred, • Knowledge of building systems, • Strong organization, communication, and vendor coordination skills, • Problem-solving proficiency, • Proficiency with Microsoft Office, • Proficiency with scheduling, • Ability to meet deadlines, • Ability to develop working relationships with tenants and vendors working as a team to produce the best possible outcomes EDUCATION REQUIREMENTS: • High School Diploma required PREFERRED: • Post High School with practical trades training in facilities management, • Bachelor's degree in facilities management, business, or a related field WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts; on ladders/lifts, and in various weather conditions. The noise level in the work environment is comparable of that of a busy shopping mall. Shift includes days, nights, and weekends. Job Posted by ApplicantPro

Job Title: IT Field Service Support (Windows 11 Migration experience required) Location: Syracuse, NY 13202 Mode : Contract (6+ Months) – Onsite Rate - $20/hr on W2 USC/GC only Job responsibilities: • Ability to travel to remote locations, • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed., • Will be available on call support during weekends/ holidays as per request., • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology., • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language., • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems., • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs., • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Skills Required: • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment

About the Company - The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. About the Role - As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Desktop Support Technician. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. Responsibilities • Provides in-person and remote user assistance and ServiceNow ticket resolution for hardware, software, and networking needs., • Diagnoses and troubleshoots basic problems with technical systems to maintain proper functionality and escalates unresolved issues as needed., • Partner with various teams within IT and other departments to solve cross functional issues., • Conducts diagnostic reviews and troubleshoots issues as requested by users., • Provides training and assistance to users as needed., • Provides good customer service to ensure functionality and to assist and guide users., • Documents technical issues and their resolutions in the IT knowledge base., • Interacts with vendors to resolve issues., • Assists with activities, including onboarding, offboarding, inventory, and shipment of equipment., • Assists with projects and implementation of policies as needed. Qualifications • Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer. Required Skills • Hands-on, collaborative working style with a service driven mindset required., • Adaptable and willing to learn new technology and processes., • Organization, time management, and problem-solving skills required., • Ability with communicating clearly in both a written and verbal fashion., • Ability operating, installing, and troubleshooting computer hardware and software required., • Knowledge of a modern ticketing system (such as ServiceNow) required., • Skill with supporting operating systems, including Windows, iOS, and Mac OS required. Preferred Skills • Knowledge of Active Directory/Entra ID, Intune, and SCCM to image and troubleshoot preferred., • Experience providing desktop support in an enterprise environment preferred., • Experience working using remote access software like Bomgar preferred., • Some white-glove experience is a plus., • Experience working in an educational or instructional environment is a plus., • Some familiarity with mobile device operation and Audio/Video technology is a plus. Pay range and compensation package - Pay Range: $25-$33/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match This role is onsite 5 days/week in our Syracuse office Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.

Job Title: IT Field Service Support (Windows 11 Migration experience required) Location: Syracuse, NY 13202 Job responsibilities: • Ability to travel to remote locations, • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed., • Will be available on call support during weekends/ holidays as per request., • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology., • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language., • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems., • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs., • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Skills Required: • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment

Minimum of 1 to 3 Years Experience Ability to travel to remote locations Have own vehicle to drive to different locations and support end Users You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Skills Required • Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology., • Must possess a diverse skill set that enables them to address a wide range of issues independently., • Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment., • Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges., • Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.)., • Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners., • Capable of ensuring device health is monitored, reported and remediated (DEX)., • Capable of maintaining OS currency using established processes leveraging Service Rings., • Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue., • Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier., • 24x7 availability, to be provided for the duration of the Major Incident., • Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates., • Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU)., • Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards., • Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile., • Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile, • Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills, • digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations., • Event Support: Audio and Video Readiness, Event Planning, Communications, • VIP/Exec level support capability., • Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations., • IT Software/Hardware Asset Management., • Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc. Main Responsibilities include: • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Technical Skills: • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment Business Skills: • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided, • A self-starter with ability to work on their own initiative, • To work through issues analytically to a successful conclusion HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity. Compensation & Benefits: • Competitive pay starting at 17.25 per hour, • Flight Benefits, • Company-provided uniforms, • Daily pay options, • Paid training, • 401(k) matching, • Opportunities for career advancement into leadership roles and other positions within the company Position Overview: As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned. Key Responsibilities: • Greet and assist customers promptly, courteously, and professionally both in person and over the phone., • Announce incoming and outbound flights clearly and accurately., • Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed., • Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling., • Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors., • Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking., • Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort., • Work independently, manage tasks without direct supervision, and consistently meet service standards., • Display a professional and positive image, adhering to company grooming and uniform standards at all times., • Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs. Requirements: • Must be at least 18 years of age., • Must have a high school diploma or equivalent (GED), • Strong attention to detail and accuracy in handling transactions, baggage, and flight information., • Must be able to read, speak, and understand the English language fluently., • Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment., • Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone., • Proficiency with entry-level computer systems and technology to manage flight information and process transactions., • Ability to lift and move items weighing between 50-70 lbs. occasionally., • Flexibility to work nights, weekends, and holidays as required by operational needs., • Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law., • Must successfully complete and pass a pre-employment drug test. Equal Opportunity Employer Statement: GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.

Earn up to $20+/hour Buying Tickets! Ticket Buyer.We are a leader in the entertainment industry specializing in ticketing for live events.We are industry veterans with fresh ideas for the ticketing industry.We provide tickets to live events and shows across the nation including music, sports and the

Job DescriptionWe are looking to expand our in-house technical team. Position: As a Network Support Technician, you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever-changing network environment. Duties: This position will include the following duties at a minimum: • Manage tickets using our ticketing system (TK-Tracker2), • Manage endpoints, • Remote support, • Monitoring, • Reporting, • Support, • Backup monitoring of systems and networks, • Workstation & laptop support, • Phone configurations and support, • Antivirus system management, • Internet install and support, • TurnKey TV and Music system support, • Firewall support and updates, • TurnKey wireless network support, • On call rotation, • Makes follow up calls as required ensuring customer satisfaction., • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems. Additional information: • Occasional travel may required., • Occasional overtime hours may be required., • Certifications are helpful. Requirements Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. • Candidate must have the ability to lift 70 pound, use a ladder, and kneel., • Candidate must have the ability to multitask, • Candidate must be able to work as part of a team, • Candidate must be able to work in a flexible and growing environment, • Candidate must be able to communicate to customers with various levels of technical knowledge, • Familiarity with Microsoft Windows and Microsoft OfficeBenefits, • Employer provides the following benefits, • Health Insurance, • 401K Retirement account with matching, • Paid Time Off, • Free Direct deposit of your checking, • Free membership at EMPOWER FCU, • Free Parking

Job Description Job Title: IT Field Support Technician Location: Syracuse, NY 13202 Duration –6+ Months Job Description: We’re looking for a hands-on IT Field Support Technician with strong experience in Windows 11 migration and end-user support. Key Skills: • Desktop/Laptop/Printer & mobile device support, • Windows 11, Office 365, Teams, ServiceNow, • Azure AD, Intune, Active Directory, • OS imaging, troubleshooting & ticketing systems, • Basic networking & AV support Must be open to travel (own vehicle required – mileage reimbursed) On-call support during weekends/holidays as needed Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

Job DescriptionWe are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system., • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues., • Assist users with account access, password resets, and directory-related support tasks within Active Directory., • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary., • Provide clear guidance to employees on standard technology issues and help them follow established support procedures., • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.• At least 1 year of experience in a help desk, service desk, or technical support environment., • Working knowledge of Active Directory for basic user account administration and access support., • Hands-on experience supporting Microsoft Windows environments, including Windows 10 and Windows 11., • Ability to perform basic troubleshooting for hardware, software, and end-user access issues., • Familiarity with managing and updating service desk tickets in a structured support setting., • Strong communication skills with the ability to explain technical issues clearly to non-technical users.

JOB DESCRIPTION JOB TITLE: Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center REPORTS TO: Director of Network Management Centers FULL/PART-TIME: Full-Time LOCATION: Hybrid - Minimum 2 days p/week in office (Syracuse or Holland Patent, NY). OUR CULTURE At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative. THE MISSION The mission of Advanced Support is to provide advanced technical leadership as the third line of defense by managing critical incidents, executing and governing changes, performing root cause and problem management, and driving research and development to prevent recurrence and advance the network platform. SUMMARY ROLES/RESPONSIBILITIES Leads major incident response and complex escalations as third-line support. Plans and executes high-impact and complex network changes. Drives root cause analysis and long-term problem resolution. Performs research and development for new technologies and service improvements. Develops and tunes proactive monitoring and alerting. Creates training, documentation, and knowledge transfer for Operations teams. SUPPORT ENGINEER JOB DUTIES Works customer trouble scenarios to help avoid escalations and resolve incidents. Joins all major incident bridges to resolve current issues Monitors and surveils of Northlands networks and peering points using tools such as SolarWinds. Investigates ticketing trends or top talkers and identifies areas of opportunity to resolve open incidents. Services and maintains all of Northlands’s products. Supports complex technical upgrades which includes quarterly maintenance Identifies areas of opportunity for technical team training Maintains Northlands internal knowledge base including SOPs. Ensures the NOC has been properly trained on any new products that Northland launches. Provides periodic classroom training for all NOC technicians. Focuses on customer experience Gathers all necessary details while also providing regular updates with any ongoing investigation. Attends on-call hours & dispatches to customer sites when necessary Scopes out, tests, and implements new products or ideas to improve the overall experience. CAREER PATH: LEAD SUPPORT ENGINEER JOB DUTIES Includes the above Support Engineer Job Duties Demonstrates the ability to lead a team through technical escalations while also ensuring tickets are handled within proper SLA’s (service level agreements) Works in close partnership with cross-functional teams and management Leads the team in coordinating the quarterly maintenance planning and implementation. Leads the team in training activities through utilizing the tools and processes provided and supported by People & Talent Maintains a pulse team engagement through giving daily advice/guidance to team members and through providing input and suggestions to the Manager Works in close partnership with cross-functional teams and management SUPERVISORY RESPONSIBILITIES None MINIMUM JOB QUALIFICATIONS 5 years of associated experience with the above platforms and technologies Proficient understanding of legacy voice platforms Proficient understanding of UCaaS, CCaaS, PRI and SIP technologies Proficient understanding of ITSM systems and ticket workflows Exceptional customer service skills Ability to understand, communicate and escalate internally and externally for any major incident bridge. PREFERRED JOB QUALIFICATIONS Network certification preferred (Net +, CCNA, Security +, CCNP) Contact center and dispatch / hands on experience Third party Webex integrations SCORECARD METRICS Percentage of Trouble Tickets closed within 10 days. Percentage of Trouble Tickets closed within 24 hours. LICENSES/CERTIFICATIONS A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary. PHYSICAL ACTIVITIES AND REQUIREMENTS Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. EQUIPMENT AND MACHINES USED Ability to use voicemail, telephone, calculator, computer, and printer ENVIRONMENTAL CONDITIONS The employee is not substantially exposed to adverse environmental conditions. EMPLOYER'S DISCLAIMER All offers of employment are contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. EQUAL OPPORTUNITY We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. #J-18808-Ljbffr

Job Title United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law). Key Responsibilities • Greeting passengers and providing a seamless check-in and ticketing experience, • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees, • Ensure passenger information is processed accurately and flights are sent out on time, • Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions, • May work in the Baggage Service Office to track the location of baggage and handle passenger questions, • Comfortable working with computers, mobile devices, and new technologies, • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage, • Maintaining composure while managing customer challenges, • Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift, • Cleaning of the interior of the aircraft, • Read and interpret checked baggage tags, and cargo labels, • Prepping and securing the aircraft for the next flight, • Use radio electronic devices to communicate with co-workers or flight crew, • Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies Qualifications and Minimum Requirements • Must be at least 18 years old, • Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check, • Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check, • Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need., • Comfortable working with computers, mobile devices, and new technologies, • Must be able to use radio electronic devices to communicate with co-workers or flight crew, • Must be able to read, write, fluently speak, and understand the English language, • Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs., • Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces, • Authorized to work in the United States without sponsorship What We Provide • $16.50/hr, • Competitive benefits, • Earned Paid Time off, • Discounted travel for you and your immediate family, • Career advancement opportunities ADA Specifications • Ability to operate a computer to enter and retrieve data, • Ability to utilize radio equipment for communications, • Ability to lift up to 70lbs on a consistent basis Ability to pass all pre-screening clearances applicable to position qualifications. SYR Syracuse Hancock International Airport New York

Proudly ranked #14 Best Company to Work for in New York in 2025 Find a Career With Meaning At Nascentia Health, we deliver care and support at home and in the community, creating a different experience than a traditional hospital setting. You’ll find more one‑on‑one focus, stronger connections, and work you can feel proud of. Browse our current openings below and apply. Full‑Time Onsite Role | Monday–Friday, 8:00 AM–4:30 PM The IT Support Coordinator provides operational and coordination support for the information technology department and serves as a liaison between staff, vendors, technical teams, and end users. This role is responsible for assisting with day‑to‑day departmental operations, managing organizational and logistical tasks, supporting communication and coordination efforts, and helping ensure requests and initiatives move forward efficiently. The ideal candidate is highly organized, adaptable, proactive, customer‑service oriented, and comfortable handling a wide variety of responsibilities ranging from daily operations support to light technical assistance. This individual must be willing to support department initiatives, assist wherever needed, and support end users in a fast‑paced environment. Key Responsibilities Provide day‑to‑day operational support for departmental activities and initiatives Help facilitate communication, initial triage, issue tracking, and follow‑up between users and technical staff Facilitate vendor management procedures and update vendor management systems. Support onboarding and offboarding activities including scheduling, equipment coordination, and documentation Maintain and track departmental inventory including equipment, supplies, licenses, and related assets Engage in vendor communications, service requests, purchasing activities, renewals, and deliveries Assist with educational sessions, training programs, and staff communications Help maintain departmental documentation, procedures, records, and operational materials Perform light technical or operational tasks as assigned, including basic troubleshooting, equipment setup, account coordination, or assisting users with routine requests Support departmental workflow management and assist in ensuring timely completion of operational tasks Adapt to changing departmental needs and provide support wherever necessary to help the team operate effectively Perform other duties as assigned Qualifications Associate’s degree or equivalent professional experience preferred 2+ years of administrative, operations, customer service, office management, or related experience preferred Strong organizational, multitasking, and problem‑solving abilities Excellent interpersonal and communication skills Strong customer service mindset with the ability to work effectively with individuals at all levels of the organization Ability to manage multiple priorities in a fast‑paced environment Comfortable learning and assisting with basic operational or technical tasks Proficiency with Microsoft Office Suite and standard business applications Ability to maintain confidentiality and professionalism Preferred Qualifications Experience supporting operational or technical teams Experience with scheduling, vendor coordination, inventory management, or training coordination Familiarity with help desk environments, ticketing systems, or departmental operations Experience working in healthcare or regulated environments preferred Physical Requirements Ability to sit or stand at a desk 90% of the day. Frequent sitting, standing, walking. Visual/hearing ability sufficient to comprehend written or verbal communication. Ability to express oneself verbally and in writing. Must be able to engage in real‑time phone communication with clients, caregivers, and providers as a core job function. Extended periods of computer use. Ability to lift and move objects up to 40 pounds. Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids Competitive Salary This position is an H08 non‑exempt position with a min‑max rate of: $22.86– $28.57/hour. 401K with generous Employer match On‑Site Gym (free for all employees) Tuition Reimbursement Partially funded HSA Employee Recognition Platform Paid Time Off, Holidays, Sick and Extended Sick Leave Short/Long term Disability Employee Assistance Program (EAP) Much More! About Nascentia Health Nascentia Health is leading the way in home care, post acute care and long‑term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long‑term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in‑home care technologies, and help avoid unnecessary visits to busy healthcare facilities. Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community‑based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team. Nascentia Health is an Equal Opportunity Employer (EOE) Employment is contingent upon negative results of a pre‑hire drug screen and background check clearance. #J-18808-Ljbffr

Job Description About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support. Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions! About the RoleWe're looking for someone who sees IT as more than fixing what's broken. In this role, you'll handle day-to-day technical support and get to know how the business actually works — including our ERP system, Prophet 21, which is at the heart of how we run sales, inventory, purchasing, and operations. You'll talk with people across departments to understand their workflows and spot where technology can make their jobs easier.If you're curious, ask good questions, and like solving puzzles that mix tech, data, and people, this is a great place to start your career. You'll learn the tools, the systems, and the business — and we'll give you room to suggest improvements, not just execute tickets. What You'll DoTechnical support and operations: • Provide day-to-day technical support for end users, onsite and remote, • Troubleshoot hardware, software, and basic network issues to resolution, • Manage and resolve tickets through Freshservice, • Set up and deploy laptops, monitors, peripherals, and complete workstations, • Create and manage user accounts in Microsoft 365, Entra ID, and Active Directory, • Support mobile devices through Microsoft Intune (iOS and Android), • Run clean, consistent onboarding and offboarding, • Document issues, resolutions, and procedures so the team gets faster over time, • Escalate complex issues with clear context and reproduction steps Prophet 21 (ERP) support and improvement: • Learn Prophet 21 inside and out — how sales, purchasing, inventory, warehouse, and accounting use it day to day, • Provide first-line support for P21 users: login and access issues, basic configuration, user setup, printing and report issues, • Help create and modify P21 users, roles, and permissions in partnership with senior IT, • Support report requests, basic data lookups, and routine system tasks, • Document common P21 issues and fixes so the next person solves them faster, • Spot opportunities where small changes in P21 (or how people use it) could save real time, • Partner with department power-users and senior IT on upgrades, integrations, and enhancements Business partnership: • Get to know the people and processes in each department — what they do, what slows them down, where tech could help, • Ask "why" when you see repeat issues, and propose fixes that address root causes, not just symptoms, • Help evaluate and roll out new tools, working with end users to make adoption smooth, • Train and coach users so they feel more confident with their technology and with P21, • Surface patterns from tickets and conversations that point to bigger improvement opportunities, • Partner with senior IT and department leads on projects that improve how the business runs Tools & Technologies You'll Work With • ERP: Prophet 21 (Epicor P21) — our system of record for sales, inventory, purchasing, and operations, • Productivity: Microsoft 365 — Exchange, Teams, SharePoint, OneDrive, • Identity: Entra ID (Azure AD) and Active Directory, • Device management: Microsoft Intune (MDM), • Ticketing: Freshservice, • Remote support: ConnectWise RMM, GoTo, • Networking basics: DNS, DHCP, VPN, • Endpoint security: SentinelOne, Microsoft Defender What We're Looking For • 0–2 years of IT support, internship, or related hands-on experience, • Bachelor's Degree in IT or similar, • Working knowledge of Windows OS and standard troubleshooting workflows, • Familiarity with the Microsoft 365 environment, • A problem-solver's mindset — you're not satisfied with "it works now," you want to know why it broke and how to prevent it, • Genuine curiosity about how a business operates, not just how its computers work, • Strong communicator who can talk with warehouse staff, sales reps, and executives in plain English, • Comfortable asking questions, listening, and learning from people outside of IT, • Disciplined about following processes and documenting your work clearly, • Coachable and motivated to grow in both technical and business skills, including learning a complex ERP system Nice to Have • Any exposure to an ERP system (Prophet 21, SAP, NetSuite, Dynamics, Sage, etc.) — even as an end user, • Comfort with data: writing basic SQL queries, working in Excel beyond the basics, or building simple reports, • Experience with Intune or another mobile device management platform, • Exposure to networking concepts or firewall basics, • Understanding of cybersecurity fundamentals, • Any experience improving a process, automating a task, or building something useful, • Associate degree or relevant certification (CompTIA A+, Network+, or equivalent) What Success Looks Like in This Role • Tickets are handled quickly, correctly, and closed with clear notes, • End users across every department feel supported and confident with their tech and with Prophet 21, • Workstations and accounts are provisioned cleanly and consistently every time, • You build real working knowledge of P21 within your first 6–12 months, • You can speak intelligently about what each department does and where IT and the ERP can help them, • Repeat issues steadily decline because root causes are getting addressed, • You bring forward ideas — small or large — for how IT and P21 can make the business run better Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.