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Supervisor - Pipeline AccountingDALLAS, Texas, United StatesAccounting and FinanceApr 01, 2026 Post Date2610001535 Requisition # Sunoco LP is a growth company which operates within the following three business segments: Fuel Distribution: Largest independent fuel distributor in North America. Sunoco LP distributes approximately 9 billion gallons of branded and unbranded fuel annually across more than 40 states and the Caribbean Pipelines Systems: Network contains approximately 14,000 miles of pipeline transporting refined products, crude oil, and ammonia Terminals: Owns and operates over 100 terminals throughout the United States, Puerto Rico, Mexico, and Europe At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent, and we are committed to making your job a challenging and rewarding experience Summary Sunoco LP is looking for an Accounting Supervisor to join our Operational Accounting team in Dallas, TX. We take pride in what we do and wholeheartedly believe our team members drive success for our company and our customers. We encourage a culture of inquiry by always asking why, transforming data into meaningful information, and leveraging technology to streamline our processes. If you are passionate about your work and thrive in a fast-paced and innovative environment, we'd love to hear from you. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below: Navigate and manage stressful situations in a professional, solution-oriented manner that achieves the best outcomes and overall team performance Monitor the full pipeline margin accounting process--from ticketing through billing and reporting--identify and resolve issues as they arise and escalate matters to Management when appropriate Accountable to the performance of direct reports, including proactively engaging to provide positive feedback or developmental feedback to correct behaviors and improve performance as needed Understand the working details of multiple systems, the accounting organization, and all business operations Utilizes relationships with counterparties to collaborate and improve processes and procedures that are in the best interest of the company and the team Ability to translate constructive feedback into positive changes for themselves and their team Key Attributes • Builds and maintains collaborative relationships across departments, serving as a trusted leader and advocate for direct reports and accounting teams, • Proactively leads initiatives, resolves complex issues, and mitigates risks with minimal oversight, ensuring team efficiency and operational success, • Aligns team goals with leadership's vision by setting clear expectations, communicating strategic direction, and driving cross-functional alignment, • Champions a culture of inclusion, transparency, and continuous improvement by fostering open communication and valuing diverse perspectives, • Invests in team development through structured career planning, coaching, and mentorship while recognizing contributions and encouraging growth, • Identifies process and efficiency improvements, leveraging technology and innovation to support long-term department success Demonstrates integrity and accountability by modeling clear, unbiased communication, honoring commitments, and holding the team to high performance standards Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below: Education: Bachelors degree required • Required Skills: Proficiency in Excel required Technical Skills: Experience with SAP, Synthesis, or TopTech a plus Preferred qualifications: Experience with Power BI or Alteryx preferred 8+ years experience Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Usually, normal office working conditions Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing Occasional overnight travel may be required LI-CK1#

Job Title : Service Manager – Service Desk Location : Dallas, TX (Onsite) Position Summary: We are seeking a seasoned Service Manager – Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration. Key Responsibilities: Governance & Compliance • Ensure Service Desk processes meet internal and external audit requirements., • Enforce security, compliance, and data privacy standards across all Service Desk activities., • Maintain compliance reporting and audit trails for ITSM processes. People & Culture • Maintain adequate staffing for peak loads, holidays, and on-call rotations., • Drive continuous skill development (technical and soft skills)., • Handle performance management, including underperformance and disciplinary actions., • Ensure daily reporting and analysis of past 24-hour performance., • Forecast ticket volumes and plan resource capacity. Technology & Innovation • Own Service Desk tools, ticketing systems, and integrations., • Call Management System: Own and manage the call management platform, including configuration changes and enhancements., • Identify and implement automation/self-service opportunities., • Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support., • Plan and coordinate tool upgrades and integrations. ITSM & Process Excellence • Drive ITSM process governance for Incident, Request, Problem, and Change Management., • Conduct regular reviews and improvements in Knowledge Management processes., • Analyze operational data and provide recommendations for process improvement and trend-based actions. Business Continuity • Plan, execute, and document DR drills; initiate DR actions during outages., • Act as Incident Manager during critical outages, including stakeholder communication., • Drive root cause analysis and permanent fixes for recurring issues. Customer Experience • Own CSAT metrics and remediation plans., • Prepare and present dashboards and service reviews to leadership., • Ensure proactive communication during major incidents and outages. Financial & Vendor Management • Manage Service Desk operational budget and cost optimization., • Govern vendor SLAs, contracts, and performance reviews (QBRs). Workplace Expectations • Mandatory 5 days in office presence., • Available for escalations during off-hours and weekends when required. Strategic Alignment • Drive continuous improvement and process maturity., • Collaborate with EUC, Security, Network, and Application teams for seamless service delivery., • Ensure Service Desk readiness for change management and releases impacting end-user services. Qualifications • Education: Bachelor’s degree in IT or equivalent experience., • Experience: 12–15 years in IT with proven Service Desk leadership experience., • Certifications: ITIL preferred; Microsoft/VDI certifications a plus., • Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling. KPIs • All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc., • Knowledge base utilization and improvement metrics., • Compliance and audit readiness scores. Coverage • Work Model: Onsite (5 days/week)., • Hours: Business hours with on-call rotation or 24×7 coverage. Note: This role includes operational, strategic, and crisis management responsibilities. Additional duties may be assigned as business needs evolve.

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Job Description: As a Refrigeration Technician, you will work with the maintenance team to maintain, troubleshoot, and repair HVAC, Refrigeration and facilities equipment to maintain critical temperatures and improve reliability of our systems. This role is the resident expert in refrigeration systems. Shift: Monday to Friday - 7:00am to 3:30pm You will.. • Maintain and operate industrial refrigeration systems including large rack systems, split systems, blast chillers, cooling towers and ancillary equipment., • Lead and educate compliance with all safety, food safety, and security standards., • Perform preventive maintenance and routine inspections on assigned refrigeration and HVAC systems and ancillary equipment as needed., • Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower-level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in refrigeration., • Lead root cause analysis of major downtime events., • Act as a network resource for technical issues and lead network-wide root cause analysis., • Develop maintenance personnel knowledge on intermediate to advanced refrigeration processes, tools and techniques., • Audit maintenance personnel work and provide feedback to improve performance and quality., • Audit vendor work to provide feedback to leadership on quality of work and SLA performance., • Write and/or modify PMs to standardize across the network and increase effectiveness., • Repair and perform predictive and preventative maintenance procedures on CO2 and Freon refrigeration systems including, but not limited to compressors, pumps, fans, heat exchangers, glycol systems, various industrial utility systems, motors, and power distribution systems., • Give direction and/or training to entry level refrigeration technicians including, but not limited to day-to-day operations, inspections and inspection techniques, basic repairs and repair techniques, and conformance to all state, local, and HelloFresh regulations and policies., • Perform building project work as assigned. You have.. • 4-6 years of experience with refrigeration repair and maintenance in an industrial setting,, • Advanced understanding of rack system refrigeration and associated equipment., • Experience with repair and maintenance of glycol systems, heat exchangers, HVAC, and water chiller systems., • Experience with electrical systems including single and three phase motor systems, power distribution, and low voltage controls with the ability to troubleshoot to the component level., • Current Environmental Protection Agency (EPA) Section 608 certification., • All necessary regulatory licenses required by local municipalities to work in the field of industrial refrigeration., • Ability to demonstrate excellent work habits in line with Good Manufacturing Practices (GMP’s)., • Ability to conform to all OSHA, PSM, HAZMAT, and HelloFresh safety programs and regulations., • Ability to demonstrate understanding of proper handling and recycling procedures for chlorofluorocarbon (CFC), hydrochlorofluorocarbon (HCFC), Hydrofluro-Olefins (HFO), CO2, and other industry standard refrigerant types., • Ability to safely replace mechanical and electrical components including motors, motor starters, switches, solenoids, pumps, refrigeration valves, compressors, and auxiliary refrigeration equipment., • Experience working with a wide range of networked refrigeration controls platforms., • Ability to withstand walking, lifting, bending, stooping, climbing ladders, walking on roofs, and working in confined spaces., • Basic computer skills., • Ability to read and understand drawings, schematics and diagrams., • Ability to travel as necessary (up to 10%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude. You’ll get… • Competitive hourly rate, 401K company match that vests immediately upon participation, • Generous PTO and additional sick leave, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+, • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. Texas Pay Range$37.50—$37.50 USDAbout HelloFresh We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work! At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: • Europe: EUaccommodations@hellofresh.com, • APAC: APACaccommodations@hellofresh.com, • United States: USCandidateAccommodations@hellofresh.com, • Canada: CAaccommodations@hellofresh.com

Job Type Full-time Description Want to work at a company committed to enabling economic growth through predictive cloud software? Do you want to get in on the next phase of growth for a software company with an amazing brand legacy and over 1,000 customers? At IMPLAN, we enable consultants, governments, academic researchers, economic development organizations, and companies to understand economic impacts – and most importantly, how to leverage them. We have been around for over 35 years and are entering the next phase of growth fueled by our cloud software platform. We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on software and economic analysis support to clients. IMPLAN has a team of CSMs that are individually assigned clients and who personally serve as their primary support resource. CSMs play a pivotal role in ensuring clients’ success and satisfaction with IMPLAN as both a product and a company on a daily basis. This person is expected to deliver customer outcomes by developing a clear adoption and retention strategy for the clients in the verticals assigned to them. Requirements The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and all IMPLAN products. The position requires a passion for supporting our product and fostering relationships with clients, while effectively promoting sales retention and encouraging revenue growth. Their commitment to customer success is evidenced by their attention to clients’ needs, their provision of accurate and relevant solutions, and their fostering of meaningful business relationships. This candidate is also a flexible individual who excels in an open and fast-paced team environment, can work on multiple concurrent projects across the organization, and is an excellent communicator. • Become a subject matter expert on the application and the analytical needs and challenges of clients throughout the academic vertical, • Onboard all new customers in the academic vertical by providing thorough and personalized orientation with regards to using the IMPLAN software, • Establish and maintain relationships with all academic clients in the including from the individual contributor to the senior management, • Achieve and maintain the target renewal retention, • Provide ongoing analytical support to clients across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system, • Successfully balance taking incoming orders and managing a high rate of renewals, • Identify expansion opportunities (upsell/cross sell) to grow customer spend, • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer REQUIRED SKILLS & EXPERIENCE • Ability to multi-task and work with multiple software platforms simultaneously, • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning, • Strong research skills and experience with complex analytical problem solving, • Comfort with sales and upselling techniques, • Ability to communicate easily with professors, researchers, and university staff, • Excellent verbal and written communication skills, • Comfort and familiarity with a team-based work environment, • Ability to self-direct and prioritize with minimal supervision, • Willingness to adapt and be challenged, • Proficiency with Microsoft Office and Google Suites, • Fluency in English DESIRED SKILLS & EXPERIENCE • Experience in a software customer success, sales, or customer service position and a history of providing customer support, • 1-3 years experience in a software customer success, sales, or customer service position and a history of providing customer support, • Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices, • Experience with Salesforce CRM, Zendesk, and Pendo, • Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet, • Foreign language skills REQUIRED EDUCATION • Completion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field OTHER DUTIES Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice. WHAT WE OFFER At IMPLAN, we have crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We are always seeking agile, engaged, and high caliber people to join our team. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include: • Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance, • Flexible Spending Accounts, • Retirement 401k plan with Company Match, • Gym Membership Reimbursement, • Paid Time Off and 10 Company Paid Holidays

This role is focused on helping Seeq’s global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base. We are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction. You will build operations intelligence workflows that help Seeq’s Technical Support team act earlier, faster, and with better judgment. You will work closely with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to understand how support works across regions, time zones, and escalation paths, then turn those insights into systems that improve the operation. This role is heavily focused on agentic AI engineering. You will design and implement workflows that reduce manual effort, improve consistency, and accelerate high-value support work across ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, data gathering, and root-cause-oriented investigation. Examples of systems you may build or extend include: • AI-assisted ticket triage and routing, • case summarization and escalation preparation tools, • knowledge retrieval workflows for support engineers, • operational insights from ticket patterns, response trends, and escalation signals You understand that excellent support operations are about improving real workflows such as issue intake, customer communication, troubleshooting, handoffs, backlog management, and trend detection. You turn analysis into recommended actions for Support, Engineering, Product, and Customer Success. You will translate operational data into actionable intelligence, including support tickets, product usage context, case metadata, response patterns, escalation signals, and internal knowledge sources, delivering the right insights to the right people at the right time. You know how to apply modern AI and software tooling with rigor and judgment. You can identify where agentic systems genuinely improve throughput and quality, where deterministic automation is better, and how to combine the two safely in production support workflows. You will also help shape how Seeq operates in an AI-assisted world by creating systems, prompts, tooling, documentation, and conventions that make support workflows easier to execute correctly and easier to improve over time. You are an exceptional engineer with strong systems thinking, operational judgment, and a bias toward practical automation that delivers measurable impact. You have experience building internal tools, workflow automation, operational analytics, or AI-powered systems in environments where accuracy, responsiveness, and user trust matter. You think deeply about human workflows. You know that good operations intelligence starts with understanding how people triage, investigate, escalate, communicate, and make decisions under pressure. You build systems that support better judgment rather than create more noise. You are highly effective in Python and comfortable working across APIs, data pipelines, workflow systems, and applied AI tooling. You can move fluidly between automation, analytics, orchestration, data modeling, and product-quality internal tooling. You are thoughtful about operational quality. You care about clarity, observability, maintainability, and appropriate safeguards when introducing AI into support processes. You are strong in written communication. You can create documentation, playbooks, prompts, and operating conventions that help other teams adopt what you build and use it well. You bring strong ownership and agency. You analyze trends, identify friction, quantify opportunity, make sound tradeoffs, and carry improvements through to production and operational adoption. You are motivated by helping customer-facing teams succeed. You care about improving the speed, consistency, and quality of support as a direct lever on customer experience. • Have at least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work, • Have experience working with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems, • Proficient in Python, APIs, and software development frameworks used to automate and operationalize complex workflows, • Demonstrate experience building production-grade internal tools and AI-powered systems that are used by teams to improve speed, quality, and consistency, • Show a strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments, • Be highly effective at translating messy operational processes and data into scalable systems, actionable intelligence, and measurable improvements, • Show excellent problem-solving and analytical skills, with great attention to detail, • Demonstrate excellent communication and collaboration skills, and the ability to work effectively in a cross-functional team environment Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq • Competitive salary plus bonus incentives, • $125,000 - 170,000 USD. Salary will be determined by the level you are hired at., • Benefits:, • 12-week paid Seeq family leave, • Unlimited PTO, • Internet and mobile phone reimbursements, • Medical benefits, • Group term life insurance, • Short-term and long-term disability insurance pre-tax benefits, • Voluntary vision and dental (ortho), • Vacation bonus program, • Employee Assistance Program, • Generous home office allowance, • The best co-workers (we've analyzed the data, so we know it's true.), • Pet-friendly workspace (your dog will be so happy to have you home), • You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas

About the Role As a Product Support Analyst, you’ll bridge the gap between modern API technology and global supply chain standards. You will triage and resolve technical questions through our ticketing system, acting as a subject matter expert for our cloud-based EDI platform. Your mission is to deliver fast, accurate support while building the knowledge base to help our support scale. To support close collaboration with our EU partners, this role works a 4:00 AM–1:00 PM ET schedule. These hours are a core part of the role, so we encourage candidates to consider their ability to commit before applying. Core Responsibilities • Technical Troubleshooting: Resolve complex issues across EDI workflows and Orderful API usage; explain technical concepts clearly to both developers and business users., • Ticket Ownership: Manage inbound requests within defined SLAs, ensuring high customer satisfaction., • Platform Advocacy: Identify repeat issues and patterns; partner with Product and Engineering to prioritize fixes and improve the overall developer experience., • Documentation: Create and maintain Knowledge Base articles to drive customer self-service and ticket deflection., • Escalation Management: Identify urgent platform issues and escalate with clear technical context and reproduction steps. Requirements • Critical EDI Skills: Deep, hands-on understanding of EDIFACT and X12 specifications is non-negotiable., • API Proficiency: Experience troubleshooting REST APIs and understanding JSON structures., • Connectivity: Familiarity with AS2, SFTP, and HTTP protocols., • Analytical Mindset: Proven ability to trace complex integration errors to their root cause in a high-volume SaaS environment., • Communication: Excellent written skills, with the ability to simplify technical problems for diverse stakeholders., • Proactive & self-starting: Able to take ownership of tickets, investigate independently, and escalate with clear context when needed. Preferred • Experience with modern support tools (Intercom, Salesforce, or Jira)., • Background in Retail or Transportation logistics. At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team, where we celebrate differences, play to our strengths, and encourage growth!

We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives. As a Customer Support Specialist, you will quickly become an integral member of our Customer Support team and a go-to expert on our customers. You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders and card administrators, and provide warm, professional customer service to the people who rely on our services to help navigate important decisions and life situations. If you are someone who values helping people, gets energized by speaking with customers over the phone, has great attention to detail, brings excellent written and verbal communication skills, and possesses a high degree of empathy and patience, this could be the role for you - we encourage you to apply! We are looking for someone who can be scheduled for 8-hour work days (inclusive of a 1-hour, unpaid meal break), five days a week, between either: 6:00 a.m. PT - 2:00 p.m. PT // 9:00 a.m. ET - 5:00 p.m. ET 7:00 a.m. PT - 3:00 p.m. PT // 10:00 a.m. ET - 6:00 p.m. ET 8:00 a.m. PT - 4:00 p.m. PT // 11:00 a.m. ET - 7:00 p.m. ET 9:00 a.m. PT - 5:00 p.m. PT // 12:00 p.m. - 8:00 p.m. ET This is a remote position, and you are welcome to work from anywhere in the US. What You'll Do Provide exceptional support to our customers via phone, email, and live chat. Support two of our distinct customer types: Cardholders who depend on the True Link Card for their daily financial needs, and are often in situations where getting it right really matters. Card Administrators, responsible for funding and managing the True Link Cards. Card Administrators can be professionals, managing hundreds of cards for their clients, or consumers, managing a card for a loved one As an expert in the True Link Card’s capabilities, you will be responsible for knowing the ins and outs of the product, empowering customers to utilize our website and mobile app to their fullest potential, based on their unique needs. Learn and embody the “True Link Voice” - our unique way of communicating with customers without the use of scripts. Share customer feedback and experiences with the team. Proudly represent our company, which is known for providing top-notch customer support. Who You Are Strong communicator - A patient, kind, and empathetic listener and a skilled writer who is eager to understand where people are coming from and help them as much as possible. Resilient - Energized by the opportunity to speak with customers over the phone, up to five hours a day. High degree of personal responsibility and ownership in helping customers - A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support. Eager to work on a team and create respectful, supportive relationships with teammates and customers. An absolute love for helping people! Previous professional experience working in hospitality or customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction. Ambitious and oriented to learning - Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills. An optimist who maintains a positive attitude when faced with a challenge or problem. Familiar with remote work and technology Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed. Experience using a CRM and ticketing tools like Zendesk, and navigating multiple systems simultaneously while supporting customers. Please note that special consideration will be given to applicants with one or more of the following: Applicants with weekend availability Experience working in hospitality, such as restaurants, hotels, or a similar business Experience working as a health care coordinator or similar role Experience managing live chats in a previous role, often multiple chat instances at the same time Experience helping customers with troubleshooting technical issues for both Mac and Windows based computers Why You'll Love Us We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve. With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more. Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. You can end each work day knowing that you did wonderful work helping our customers. We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities. We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your very own professional development budget, and an awesome vacation package. We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in San Francisco, CA and in Kingston, NY. If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered.

Operations & Administrative Director Reports To: CEO Location: Dallas, TX Compensation: $70,000–$100,000, depending on experience and qualifications About the Role Would you like a role that has a lot of potential to move up within a 40-year-old company learning and developing new skills to drive business, financial, and operational success? If you are a go-getter, with transferrable skills, and can bring your successes and best practices to the facilities management business, this role may be for you. The Operations & Administrative Director works closely with the CEO to ensure the day-to-day operations of the business run smoothly. This role keeps internal processes organized, supports service coordination, invoicing, and helps leadership keep key operational priorities on track. You will work across teams to manage operational workflows, coordinate service requests, and support the administrative functions that keep the organization running efficiently. You will also interact with customers when needed, route issues to the appropriate managers, and follow up to ensure tasks are completed. This position is a key operational partner to the CEO and helps maintain organization, accountability, and visibility across the business. Experience in janitorial services, facilities management, or other service-based industries is helpful, as the role involves coordinating service-related requests and operational tasks. This role has a lot of potential to move up within the company learning and developing new skills to drive business, financial, and operational success. Key Responsibilities Operational and Administrative Support • Support the CEO with daily operational priorities and ensure initiatives move forward, • Coordinate workflows to maintain organization and efficiency, • Identify operational issues and work with leadership to address them, • Exercise sound judgment in prioritizing operational issues and determining appropriate next steps, • Maintain organized records, documentation, and operational tracking systems, • Support administrative processes that help daily operations run efficiently, • Coordinate with vendors, partners, or service providers when needed, • Promote clear communication, accountability, and professionalism across teams Finance Support • Leverage accounting and bookkeeping skills to provide support with invoicing process flow, • Provide data analytics and reporting as needed, to support CEO in meeting the needs of the growing company and clients, • Utilize strong attention to detail skills to ensure accuracy in a timely manner Service & Customer Coordination • Communicate with customers regarding service requests, questions, or concerns to be handled in a timely manner, • Ensure customer issues are handled professionally and directed to the appropriate manager, • Coordinate internal follow-up to ensure customer requests are addressed Process Improvement & Operational Visibility • Identify areas where processes can be improved or streamlined, • Recommend improvements to operational processes and service workflows, • Assist with implementing systems or process improvements that support company growth, • Track operational activity and provide updates to leadership Qualifications • 5+ years experience in operations, administrative management, and/or business operations, • Strong business and financial acumen, • Proven portfolio of driving financial and operational success, • Experience in janitorial, facilities management, or another service-based industry is preferred, • Strong organizational, analytical, and problem-solving skills, • Excellent problem-solving skills and ability to work within simple and complex environments, • Professional communication skills with customers, managers, and leadership, • Ability to manage multiple priorities in a fast-paced environment, • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Comfort with ticketing systems, CRM platforms, or service management software, • Strong general computer skills and the ability to learn new systems quickly, • Bilingual skills are a plus

Job Title : Service Manager – Service Desk Location : Dallas, TX (Onsite) Position Summary: We are seeking a seasoned Service Manager – Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration. Key Responsibilities: Governance & Compliance • Ensure Service Desk processes meet internal and external audit requirements., • Enforce security, compliance, and data privacy standards across all Service Desk activities., • Maintain compliance reporting and audit trails for ITSM processes. People & Culture • Maintain adequate staffing for peak loads, holidays, and on-call rotations., • Drive continuous skill development (technical and soft skills)., • Handle performance management, including underperformance and disciplinary actions., • Ensure daily reporting and analysis of past 24-hour performance., • Forecast ticket volumes and plan resource capacity. Technology & Innovation • Own Service Desk tools, ticketing systems, and integrations., • Call Management System: Own and manage the call management platform, including configuration changes and enhancements., • Identify and implement automation/self-service opportunities., • Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support., • Plan and coordinate tool upgrades and integrations. ITSM & Process Excellence • Drive ITSM process governance for Incident, Request, Problem, and Change Management., • Conduct regular reviews and improvements in Knowledge Management processes., • Analyze operational data and provide recommendations for process improvement and trend-based actions. Business Continuity • Plan, execute, and document DR drills; initiate DR actions during outages., • Act as Incident Manager during critical outages, including stakeholder communication., • Drive root cause analysis and permanent fixes for recurring issues. Customer Experience • Own CSAT metrics and remediation plans., • Prepare and present dashboards and service reviews to leadership., • Ensure proactive communication during major incidents and outages. Financial & Vendor Management • Manage Service Desk operational budget and cost optimization., • Govern vendor SLAs, contracts, and performance reviews (QBRs). Workplace Expectations • Mandatory 5 days in office presence., • Available for escalations during off-hours and weekends when required. Strategic Alignment • Drive continuous improvement and process maturity., • Collaborate with EUC, Security, Network, and Application teams for seamless service delivery., • Ensure Service Desk readiness for change management and releases impacting end-user services. Qualifications • Education: Bachelor’s degree in IT or equivalent experience., • Experience: 12–15 years in IT with proven Service Desk leadership experience., • Certifications: ITIL preferred; Microsoft/VDI certifications a plus., • Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling. KPIs • All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc., • Knowledge base utilization and improvement metrics., • Compliance and audit readiness scores. Coverage • Work Model: Onsite (5 days/week)., • Hours: Business hours with on-call rotation or 24×7 coverage. Note: This role includes operational, strategic, and crisis management responsibilities. Additional duties may be assigned as business needs evolve.

TFI International (NYSE and TSX: TFII) is one of North America’s largest transportation and logistics organizations. We create value for shareholders by identifying strategic acquisitions and managing a growing network of wholly-owned operating subsidiaries. We pride ourselves on our dedication to giving our customers the best possible service and experience, and we’re committed to extending the same unmatched support to every employee. At TFI International, you are empowered with the ability to influence the outcome, no matter what your job. You will help shape our future growth, not just follow it from the sidelines. What’s in it for you? • Constantly growing, financially-sound organization, • Competitive salary, • 401K, • Group insurance, • Training & development opportunities, • Continuous improvement projects, • Employee discounts Job Summary The Workforce Operations Management Analyst serves as a technical subject matter expert for enterprise time and attendance platforms, including ADP eTime and ADP Workforce Manager. This role is responsible for system configuration, data integrity, integrations, audits, and advanced analysis supporting accurate and compliant payroll operations across multi-state and unionized environments. The Analyst partners with Payroll, HRIS, HR, IT, and third-party vendors to support system enhancements, mergers and acquisitions, and ongoing compliance with regulatory requirements and SOX controls. Essential Functions • Provides technical support for ADP eTime and ADP Workforce Manager, applying established pay rules and accrual policies., • Analyze timecard, schedule, accrual, and labor data to identify systemic issues and trends., • Support validation of overtime, premium, and regular rate calculations following defined FLSA and union guidelines., • Maintain and update system configurations (work rules, pay rules, accruals) according to approved standards and change requests., • Execute configuration changes and support UAT activities for system updates and integrations under guidance., • Conduct data analysis and recurring audits of time, pay, and accrual data to ensure accuracy and compliance., • Support monitoring of integrations between timekeeping, payroll systems, and third-party systems using secure file transfer methods (API/MFT/SFTP) and escalate interface issues as needed., • Partner with Payroll, HRIS, HR, IT and vendors to resolve data flow and configuration issues., • Support data quality monitoring and reconciliation activities and follow established controls to identify discrepancies., • Manage and audit accrual programs in accordance with company policy, union agreements, and statutory requirements., • Apply and maintain multi-state and Union FLSA, Paid Sick Leave, union work rules, and complex pay calculations; California compliance required., • Support third-party vendors (ADP) on implementations, enhancements, integrations, and issue remediation., • Execute mass data maintenance (labor transfers, schedules, employee attributes, accrual balances; validate loads, perform reconciliations, and maintain audit trails., • Support mergers and acquisitions including discovery, configuration, data mapping, parallel testing, and post-GoLive stabilization., • Monitor day-to-day operations ensuring seamless transmission of time & attendance data to payroll., • Develop and maintain technical documentation, SOPs, control procedures, process maps, data flows, and audit support materials., • Utilize FreshService for project and task related tracking., • Support SOX and internal control audits by fulfilling audit requirements such as gathering evidence, documenting controls, retaining records, and addressing any identified issues., • Provide training to internal team members and external stakeholders., • Identify opportunities for process improvements and support the implementation of approved automation initiatives Required Skills & Competencies • Strong analytical and problem-solving skills., • Thrives in a dynamic environment, adjusting approach and priorities to support ongoing change management efforts, • Experience with automation, data and system optimization., • Ability to collaborate effectively across Payroll, HRIS, HR, IT, and Operations teams., • Highly organized and attention to detail with the ability to manage multiple initiatives in a fast paced, rapidly growing, and deadline-driven environment., • Advanced Excel skills (pivot tables, lookups); familiarity with automation and analytics tools is strongly preferred (power query, macros), • Leverage CoPilot, AI, automation, and analytics to improve timecard validation, exception handling, complex rate tables, audit monitoring, and reporting efficiency., • Ability to communicate technical findings to non-technical audiences., • High level of discretion with confidential data. Knowledge, Experience & Qualifications • 5+ years of hands-on experience configuring and supporting enterprise Time & Attendance platforms (ADP eTime, ADP WFM, Kronos/UKG), including pay rules, schedules, accruals., • Strong configuration, testing, audit, and integration experience., • Transportation/logistics industry experience with driver tracking software (i.e. McLeod, Isaac, TruckMate) highly preferred., • Familiarity with SharePoint, Copilot, and Smartsheet., • Experience supporting large employee populations (12,000+)., • Strong documentation, analytical, and communication skills., • Knowledge of SOX compliance and internal control frameworks., • Experience with a ticketing system for project tracking and issue resolution. Physical Requirements • Prolonged periods sitting at a desk and working on a computer., • Ability to lift up to 15 pounds at times. Is this a supervisory position? No Is this a remote position? No, this is a Hybrid. Is relocation offered? No Is Sponsorship offered? No Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. All colleagues may be required to perform duties outside of the above responsibilities from time-to-time, as needed. TFI is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.

Job Summary: Gravitate is looking for a Product Support Engineer I to join our remote Support team. This is a frontline product-support role for someone who can manage a high volume of incoming SaaS support tickets while delivering strong technical troubleshooting, clear customer communication, disciplined triage and escalation, and continuous improvement of our knowledge base and AI-enabled ticket deflection. This is not a basic helpdesk or call-center role. We are looking for someone who can balance speed, accuracy, customer empathy, technical curiosity, documentation discipline, and a continuous-improvement mindset in a fast-moving support environment. The ideal candidate is comfortable working independently in a remote setting, owns customer issues front intake through resolution or escalation, identifies recurring support patterns, and actively contributes to better self-service resources, internal documentation, and support automation. The Non-Negotiables: • 3+ years of experience in SaaS, software, product support, technical support, or a similar customer-facing support role., • Experience managing a high volume of support tickets in a queue-based environment., • Strong troubleshooting skills with the ability to investigate, document, and resolve customer issues., • Excellent written communication skills, especially in customer-facing ticket responses., • Strong judgment around prioritization, escalation, urgency, and customer impact., • Experience using ticketing systems, knowledge-base tools, CRM systems, or support platforms., • Ability to create and maintain clear documentation, support notes, and reusable knowledge content., • Comfortable working remotely with strong self-management, accountability, and follow-through., • Curious, resourceful, and willing to learn new products, systems, workflows, and tools., • Positive, collaborative approach with a strong desire to help customers and teammates succeed. Requirements / How You Work • Able to manage multiple concurrent customer issues while balancing speed, accuracy, and customer empathy., • Comfortable working within SLA, severity, escalation, and customer-impact guidelines., • Able to provide clear reproduction steps, business impact, screenshots, logs, and supporting details when escalating issues., • Able to recognize recurring ticket patterns and translate them into knowledge-base improvements, reusable responses, product feedback, or ticket-deflection opportunities., • Comfortable communicating with customers during urgent, ambiguous, or high-friction situations while remaining calm, professional, and solution-oriented., • Demonstrates sound judgment when handling customer data, screenshots, logs, account information, and confidential details., • Comfortable staying current on product releases, known issues, customer workflows, and support best practices., • Able to maintain strong Central Time overlap, reliable availability during core support hours, and comfort collaborating through video calls, screen sharing, and distributed team communication. Attributes • Curious, resourceful, and willing to learn new products, systems, workflows, and tools., • Positive, collaborative approach with a strong desire to help customers and teammates succeed. Nice to Have: • Experience supporting a B2B SaaS product., • Familiarity with SQL, APIs, logs, integrations, data flows, or technical troubleshooting tools., • Experience contributing to customer-facing help centers, internal knowledge bases, macros, or support playbooks., • Experience using AI tools in a support environment for drafting, summarization, documentation, routing, or ticket deflection., • Experience working with Product, Engineering, Customer Success, or Implementation teams., • Ability to identify recurring support themes and recommend scalable improvements., • Experience in a remote-first or distributed team environment. What Success Looks Like in the First 90 Days Within the first 90 days, the Product Support Engineer I should be able to independently manage a high-volume support queue with appropriate prioritization, clear customer communication, accurate ticket notes, and timely follow-through. They should demonstrate sound escalation judgment, contribute updates to internal or customer-facing knowledge-base content, identify recurring ticket patterns, and use approved AI tools responsibly to improve support efficiency, documentation quality, and ticket deflection. Physical Requirements: • Ability to sit and work at a desk for extended periods, • Participate in video calls and screen sharing as needed throughout the workday About the Gravitate Team: To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that we are people first, and titles second. Because we hire the Gravitate way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 100 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity. Problem solvers, go-getters and charge-takers - we (really) want to hear from you.

Job Description About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is seeking a Journeyman Electrician who have sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. What You'll Do • Install, configure, and commission ground systems installations at new Zipline sites. This includes Quality Control and Assurance of installed Electrical and Network systems with issue resolution as needed., • Diagnose and resolve complex electrical/network problems, system faults, and site issues involving electrical and/or networking installations and modifications., • Perform maintenance and upgrades with the goal of maximizing uptime and reliability., • Work with engineering & cross-functional teams to document and resolve tickets using company IT ticketing platforms., • Manage accountability programs for tools, calibration equipment, and vehicles., • Maintain records of installations, surveys, maintenance actions, and troubleshooting steps., • Ensure compliance with safety protocols, electrical standards, published manuals and SOPs., • Contribute to creating and updating SOPs, troubleshooting guides, and installation standards., • Successfully complete and continuously maintain all required training(s) and certifications., • Bring a safety first mindset to all tasks. What You'll Bring • Strong background in light commercial electrical and networking. Licensed Electrician qualifications / Electrical trades background licensed in the State of Texas preferred., • Attention to detail and compliance with installation standards and manuals, • Organizational skills, inventory management, material handling equipment, Mechanical/Electrical assembly experience, • A strong safety culture, with experience in following and implementing safety procedures for mechanical, electrical and automation systems., • Comfortable working outdoors year-round in varying weather conditions., • Must be able to support shift work including, but not limited to days/evenings, weekends, etc. with travel up to 20%, as necessary, • Will experience 80% + travel in first 3 months including offsite/remote training, • Must be eligible to work in the U.S.and have a valid US Driver's License, • Ability to lift and or move up to 55 pounds. Preferred Qualifications • Adaptability to changing work environments, technologies, and procedures, • Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems., • Familiarity with material handling equipment (warehouse forklift, pallet jack, scissor lift), • Ability to read / interpret Construction and technical drawings, • Familiarity with material handling equipment (warehouse forklift, pallet jack), • Adaptability to changing work environments, technologies, and procedures, • Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems., • OSHA 30 What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Job DescriptionAbout Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is seeking High Voltage Electricians who have sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. What You'll Do • Install, configure, and commission ground systems installations at new Zipline sites. This includes Quality Control and Assurance of installed Electrical and Network systems with issue resolution as needed., • Diagnose and resolve complex electrical/network problems, system faults, and site issues involving electrical and/or networking installations and modifications., • Perform maintenance and upgrades with the goal of maximizing uptime and reliability., • Work with engineering & cross-functional teams to document and resolve tickets., • Manage accountability programs for tools, calibration equipment, and vehicles, • Maintain records of installations, surveys, maintenance actions, and troubleshooting steps., • Ensure compliance with safety protocols, electrical standards, published manuals and SOPs., • Contribute to creating and updating SOPs, troubleshooting guides, and installation standards., • Successfully complete and continuously maintain all required training(s) and certifications.What You'll Bring, • Strong background in light commercial electrical and networking. Licensed Electrician qualifications / Electrical trades background licensed in the state of METRO preferred., • Attention to detail and compliance with installation standards and manuals, • Organizational skills, inventory management, material handling equipment (forklift, palletjack, telehandler, elevated work platform), • Mechanical/Electrical assembly experience, Heavy Steel Erection. Ability to read / interpret construction and technical drawings, • Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems. Adaptability to changing work environments, technologies, and procedures, • Ability to use basic office software and IT ticketing systems., • Mechanical and electrical integration and assembly experience, • A strong safety culture, with experience in following and implementing safety procedures for mechanical, electrical and automation systems., • Comfortable working outdoors year-round in varying weather conditions., • Must be able to support shift work including, but not limited to days/evenings, weekends, etc. with travel up to 20%, as necessary, • Must be eligible to work in the U.S.and have a valid US Driver's License, • Ability to lift and or move up to 55 pounds, • Basic engineering knowledge: mechanical, electrical and software, • Experience performing precision work with hand tools, • OSHA 30What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Job Description: This is considered a Senior Level Technician position. As a Maintenance Technician III, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. Shift: Sunday to Wednesday - 5:00pm to 3:30am Wednesday to Saturday - 5:00pm to 3:30am You will... • Maintain compliance with all safety, food safety, and security standards., • Perform preventive maintenance and routine inspections on assigned conveyors, automation, robotics and ancillary equipment as needed., • Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment., • Lead root cause analysis of major downtime events., • Act as a network resource for technical issues and participate in network-wide root cause analysis., • Develop maintenance personnel knowledge on intermediate to advanced mechanical, electrical, and refrigeration., • Perform building project work as assigned. You have... • 3-5 years of experience with conveyor, automation, robotics, and/or refrigeration repair and maintenance including mechanical and electrical operations., • Advanced understanding of machinery and equipment., • Basic computer skills., • Ability to read and understand basic schematics., • Ability to travel as necessary (up to 5%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude., • Mechatronics associates or equivalent preferred., • Experience working with inputs, outputs, and PLC logic systems and ability to troubleshoot these systems preferred. You’ll get… • Competitive hourly rate, 401K company match that vests immediately upon participation, • Generous PTO and additional sick leave, • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment, • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_), • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+, • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. Texas Pay Range$31.50—$31.50 USDAbout HelloFresh We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work! At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: • Europe: EUaccommodations@hellofresh.com, • APAC: APACaccommodations@hellofresh.com, • United States: USCandidateAccommodations@hellofresh.com, • Canada: CAaccommodations@hellofresh.com

Who We Are: No Hidden Fees. More Savings. Among the fastest growing technology companies, TickPick is reshaping the ticket marketplace industry, putting money back in the wallets of live event-goers. Since our inception, we have saved our customers over $180 million in service fees alone. TickPick's BestPrice Guarantee backs up our promise to deliver better prices than their competition. TickPick is a leading North American ticket marketplace that has offered all-in pricing on tickets since its inception in 2011. For more information, visit tickpick.com. What You'll Do: In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers. • Respond to broker inquiries via email and phone in a professional and timely fashion, • Process refunds or credits and withhold seller payments, • Mitigate issues between buyers and sellers and de-escalate where necessary, • Understand broker software, making administrative changes for brokers as needed, • Identify operational areas of improvement and provide feedback on solutions, • Assist with venue mapping corrections delegated by the mapping team, • Must be located in Tennessee, Texas, or Oregon, • This is a full-time position (40 hours / 5 days a week) that requires you to work weekends, evenings, and some holidays, • Minimum of 1+ years of customer service, sales or client relations experience, • Bachelor Degree preferred, • Excellent written and verbal communication skills, • Technologically savvy, • Highly skilled at multitasking, • Live event ticketing software knowledge preferred, • Proficient using: Zendesk (or similar software); G-Suite Excel, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan Contribution (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • $100 Monthly Stipend to Attend Live Events The estimated pay range for this role, is $19-$23 per hour. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate. Diversity at TickPick: At TickPick, we know that diversity of all types, in an environment that pursues equity and inclusion, strengthens our organization s culture. When our employees are representative of the communities we serve, with diversity in demographics and a broad set of backgrounds, we provide a superior experience for both our customers and our employees. Fostering an open and supportive environment where our employees are empowered and encouraged to bring their whole selves to the table enables TickPick to thrive. The diverse approaches and collaborative problem solving that result enable us to provide an innovative, nimble, and creative marketplace for our customers and sellers. This belief is central to who we are and what we do, and we are proud of it. TickPick, LLC is proud to be an equal opportunity employer open to all qualified candidates regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, marital status, citizenship status, military status, protected veteran status or any other category protected by law

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. As a Senior Technical Account Manager at Astra, you will be responsible for the technical success of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and provide strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively. Required Experience 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong project management skills, capable of influencing internal and external partners to stay on schedule Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions,investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Education Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Technical Skills Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Preferred Experience Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company. Remote-first culture with flexible working arrangements Small team, big impact — your work directly supports Astra’s ability to scale responsibly Professional growth opportunities in compliance and risk management Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you. With your application please answer the below questions. Tell me about a time you were dropped into a new role and what you did to get acclimated. Tell me about a time when something broke, and you had to work with a client to resolve the issue. What was your approach to solving the issue? If you don’t know the answer to a question at work, what is your first action to find the answer?

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes. Members of the CX team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more. This role plays a pivotal part in ensuring the team's success in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner moving forward. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. What you'll do Act as the “Voice of CX", raising key needs during planning Partner with Leadership to understand the business processes, pain points, and goals of the organization Manage a team of support associates, provide training, onboarding, and measure performance Interview and help scale the support team Maintain and promote company best practices and standards for support Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline CX workflows You should have 3+ years of experience in customer experience 1+ years of management experience Knowledge of intercom or similar ticketing systems You have worked within multichannel support operations (chat, email, phone) Excellent written and verbal communication skills Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Tech/start-up work experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! The Senior Integration Support Analyst role is part of our Product Support group, driving problem solving, product bug escalations, threat intelligence solutions support, and support of our product integrations You’ll be responsible for resolving client inquiries stemming from Recorded Future’s application portal and API, as well as providing guidance on product functionality. At the same time, you’ll be asked to work with our solutions engineering and product developer team in supporting our custom solutions for our customers using our various APIs, and partner integrations. We are also a global company, so the ability to travel to other Recorded Future offices for training is preferred. We have offices in London, England, Gothenburg, Sweden, and Dubai, UAE. We would be happy for this role to be based in any of those offices! What You'll Do: • Experience as a problem-solving expert handling security technology and products., • Experience occasionally mentoring less senior/more junior support groups, and adding centralized knowledge base solutions to assist the overall group in incident resolution, • A strong technical foundation in security and intelligence principles, as well as Saas platforms, • Passion for being out in the field working with both security professionals and business stakeholders to support cyber threat intelligence solutions and services., • The hunger and drive to succeed in a startup environment, • Front and back-end support of the Recorded Future web application interface, and API endpoints, • Support deployments of Recorded Future Threat Intelligence data in customer environments including SIEMs, TIPs, SOAR products, ticketing systems, and incident response tools, • Support productized integration solutions across a variety of enterprise security architectures, applications, and tools., • Manage multiple projects and tasks in a dynamic, fast-paced environment What You'll Bring : • You will have been providing extensive product support to end customers in a SaaS platform, with the ability to diagnose and address challenging application issues. The ability and experience of working independently and proactively is key, • Adequate work experience in information security, Cybersecurity, or Security Operations, • Demonstrated skills speaking technically and effectively with customers, analysts, and developers, • Solid foundation in basic network and internet protocols, • A+ / Network+ / Security+/ HDI-CSR certifications preferred, • Experience working with and supporting SIEMs (Splunk, QRadar, LogRhythm), and other security tools (TIPs, Vulnerability Management, Security Orchestration and Automation), • Experience with REST APIs, Python and JSON is a plus, • Experience utilizing ticket systems and associated workflows (Zendesk and JIRA is a plus), • Ability to work independently and proactively, • Strong problem solving and troubleshooting skills Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? _: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence , & _: What’s happening at Recorded Future _: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field _: History of Recorded Future _: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at _ Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

About Us We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our _ combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus. Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions. At _, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate. If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you. We usually recruit on a rolling basis with the following four stages: • Initial Conversation – An online meeting with Maddie, a member of our People team, to learn about your skills & experiences and for you to explore what it is like to work with us., • Line Manager Interview – An online meeting with the hiring manager(s) to specifically discuss the role further., • Team Interview & Assessment – An onsite opportunity to meet the wider team, sometimes accompanied by an assessment or presentation on a topic related to the role., • Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision. Job Summary As the Customer Success Manager you will play a hands-on role in setting up and owning end-to-end success for Cyted’s early-stage diagnostics. Partnering closely with the Chief Commercial Officer - US and the Sales team, you will directly lead customer onboarding, training, and ongoing engagement - building trusted relationships with clinicians, administrators, and operational staff. As a highly client and site facing role, you will set the tone for communication with US healthcare customers, ensuring seamless adoption, retention, and growth of Cyted’s medical device. You will be the operational backbone of customer delivery, including scheduling, logistics, reporting, and CRM management. Establishing Cyted’s customer success function from the ground up, you will design processes, systems, and best practices while personally managing key customer accounts. As the business scales, you will lay the groundwork for future team growth and leadership, ensuring a strong foundation for predictable renewals, adoption, and customer satisfaction. Acting as a strategic partner, you will clarify customer objectives, define success measures, and drive utilisation to deliver clinical and operational value. This requires proactive monitoring of account health, identifying risks and opportunities, and ensuring feedback informs Cyted’s products and processes. You will triage and resolve customer enquiries, serving as a key liaison across sales, billing and laboratory teams to ensure timely and effective issue resolution. Working Pattern and Location The role is a full-time position with a standard 40 hour working week. The role holder may be required to work flexibly. The Customer Success Manager - Diagnostics will be remote based, located on the eastern time zones and may need to visit other company sites when and if required. What you will be doing Operational Implementation, Delivery and Team Ownership • Build Cyted’s customer success function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers using medical device and diagnostics solutions., • Own delivery of high-value clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices., • Set clear goals, success measures, and reporting methods to monitor customer health and performance., • Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution., • Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance., • Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement or expansion., • Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes., • Maintain end-to-end accountability for customer satisfaction, retention, and operational efficiency as the function scales in a resilient healthcare environment. Customer Relationship and Success Management • Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - proactively identifying risks early and taking corrective action., • Act as the primary point of contact for healthcare customers, leading end-to-end success with minimal oversight and high ownership., • Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth., • Represent the voice of the customer internally, ensuring feedback informs product improvements, operational processes, and strategic planning. Issue Management and Continuous Improvement • Earn customer confidence as the first line of support for customer enquiries, problem-solving across technical, operational, clinical, and administrative domains., • Maintain clear, transparent, and responsive communication with customers throughout issue triage, progress, and resolution., • Record all interactions, escalations, and outcomes in CRM or ticketing systems to ensure traceability and learning. How we work At Cyted, how we work matters just as much as what we build. Our values shape how we partner with healthcare providers, support clinicians, and ultimately deliver earlier, better care for patients. As a Customer Success Manager in the US, you’ll bring those values to life through the way you work with customers every day - hands-on, accountable, and deeply invested in outcomes. We care deeply about the patients and clinicians who rely on our diagnostics. For you, care means being close to the detail: making sure sites are set up properly, workflows actually work in real clinical settings, and customers feel supported at every step. You’ll take the time to understand the pressures on healthcare teams and do whatever it takes to remove friction - whether that’s solving a scheduling issue, fixing a process gap, or jumping on a call to unblock a site. This is a role for someone who will own the basics as well as the bigger picture. You won’t just design customer success processes - you’ll run them. You’ll manage onboarding, training, troubleshooting, reporting, and follow-up yourself. You will be happy to execute with any task, if it helps a customer succeed. You’ll build credibility by being reliable, responsive, and willing to get your hands dirty. We aim high, but we’re practical. We’re scaling in a complex, regulated healthcare environment, and we need people who are comfortable operating in that reality. You’ll help establish what great customer success looks like for Cyted in the US - building repeatable processes while staying flexible enough to handle the nuances of each clinical partner. Experience in healthcare, diagnostics, or medical devices will help you navigate regulatory expectations, clinical workflows, and stakeholder dynamics with confidence. You’ll be expected to dive deep into the details. You’ll understand how our diagnostic fits into clinical workflows, how sites operate day to day, and where things can go wrong. You’ll spot issues early, connect the dots across commercial, operations, lab, and product teams, and solve problems rather than passing them along. We encourage you to challenge and then commit. You’ll have a voice in shaping how customer success works at Cyted - what we prioritise, how we engage customers, and how the function grows over time. You’ll question what isn’t working, propose better approaches, and then commit fully once a direction is set. Above all, we deliver. This role is about momentum and follow-through. You’ll be the person customers rely on, the one who closes loops, fixes issues, and ensures adoption actually happens. Every site you support, every problem you resolve, and every relationship you strengthen helps Cyted bring earlier cancer detection to more patients. This is how we work at Cyted. If you’re a hands-on, healthcare-aware Customer Success Manager who takes pride in doing the work, we should talk. Person Specification We’re seeking a proactive, hands-on and relationship-driven Customer Success Manager who thrives in fast-moving environments and combines strategic insight with operational excellence. The ideal candidate will have excellent experience managing healthcare or diagnostics partnerships, with empathy, communication skills, and analytical mindset to ensure Cyted’s customers are fully supported and set up for success. • Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field (preferred, but not essential with relevant experience)., • 3–5 years’ experience in a customer-facing role such as customer success, account management, operations, or support., • Experience working in healthcare, diagnostics, or medical technology environments., • Proven ability to triage, manage, and escalate customer issues in a structured, professional, and timely manner., • Excellent communication and interpersonal skills, with confidence engaging clinicians, administrators, and operational teams., • Strong organisational and time-management skills, able to manage multiple customers, workflows, and priorities simultaneously., • Hands-on, practical problem-solving approach, comfortable resolving routine issues independently and escalating when appropriate., • Understanding of healthcare operational workflows, including onboarding, training, scheduling, and customer support processes., • Experience using CRM, ticketing, or reporting tools to track customer interactions, issues, and outcomes., • Customer-first mindset with a proactive, solution-oriented approach to driving adoption and satisfaction., • Adaptable and self-directed, comfortable working in a fast-paced, remote-first environment., • Collaborative team player, able to work effectively across commercial, operations, laboratory, and product teams., • Resilient and dependable, able to stay calm and effective in regulated, high-stakes healthcare settings. Benefits At Cyted, we believe people do their best work when they’re supported, trusted, and cared for. We offer a comprehensive and competitive benefits package that reflects our commitment to your wellbeing, development, and long-term success. Financial & Retirement Benefits: • 401(k) Safe Harbor Plan with employer match:, • Dollar-for-dollar match on the first 1%, • 50 cents on the dollar up to 6%, • Automatic enrolment after 2 months, • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growthHealth & Insurance Coverage:, • Access to the company's medical insurance with company contributions of up to $1000/month, • Access to self-pay vision and dental insurance options, • Life Insurance: 3x your annual base earnings, employer-paid, • Long-Term Disability (LTD): 60% of base salary up to $10,000/month,, • Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks, • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeingLeave & Time Off:, • 20 vacation days per year, • 8 sick days, • 8 paid holidays, • Parental Leave:, • 6 weeks fully paid primary caregiver leave, • 2 weeks fully paid secondary caregiver leave, • Holiday Purchase Scheme: Buy up to 5 extra vacation days per yearLearning, Development & Culture:, • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role, • Regular Company Events: Including summer and holiday parties, team socials, and more

About us Beyonk is on a mission to make it easier to sell experiences online with our excellent booking systems and distribution through our partner network. For tours, activities, attractions and events, we make it simple to operate and grow your business. We have a great team, we're growing fast welcoming thousands of customers a day to do great activities and we're now looking to expand our team with like-minded, energetic and driven people. We work remotely, talk often and enjoy being part of a fast-paced and collaborative working environment. With an ever-expanding team, it’s an exciting time to join, take on new opportunities, and dive into the world of Customer Success. The role: As a Customer Success Manager, you will own strategic relationships with a portfolio of our most valuable U.S. based clients - working as a trusted advisor to align our tools with their business goals and drive significant revenue growth through ticketing, distribution, and marketing strategies. You’ll lead clients through onboarding, optimization, and long-term partnership development - proactively identifying growth opportunities, advising on best practices, and championing adoption of high-impact product features. You’ll act as a bridge between clients and our product/engineering teams, sharing insights and helping shape the roadmap. Your feedback will help ensure we continually innovate to solve real business challenges. This is a high-impact, commercially focused role requiring autonomy, consultative problem-solving, and a strong understanding of business levers. Key Responsibilities: • Manage a strategic portfolio of U.S.-based clients, acting as their main point of contact and long-term partner in success, • Identify growth opportunities within each account and build plans to drive increased bookings, revenue, and retention, • Lead quarterly business reviews, mapping product capabilities to client goals and demonstrating ROI, • Collaborate with Product, Marketing, and Support teams to improve product adoption and customer experience, • Maintain outstanding client health, with KPIs including NRR (Net Revenue Retention), churn rate, upsell %, and feature usage, • Proactively surface insights, trends, and feature requests from clients to inform product development, • Contribute to client education materials — including help center content, blog posts, and training scripts for our AI assistant What We're Looking For: • Location: Based in Austin, TX. This is a remote-first role with periodic in-person offsites. Must be comfortable working with a predominantly UK-based team (flexible hours and time-zone overlap expected), • Experience: 2–5+ years in Customer Success, Account Management, or Client Strategy - ideally in a SaaS, marketplace, or digital platform environment, even better if you've experience working within the ticketing industry and/or with US enterprise Farm Attractions, • Track record of revenue impact: You’ve driven measurable business outcomes through relationship management, technology adoption, and commercial growth, • Strategic and proactive: You don’t just respond to client needs - you anticipate them, craft success plans, and build long-term value, • Strong communicator: Whether through Zoom, email, or docs, you present ideas clearly and credibly to clients and internal stakeholders alike, • Autonomous operator: You thrive in remote teams, take initiative, and move fast, but know when to ask for help or escalate, • Evidence of excellence: We care more about how you’ve solved problems, created opportunities, and delivered results than your CV buzzwords - whether that’s in past roles, academic achievements, or side projects Please note: we're a growing startup, and while this role is primarily focused on strategic account management and proactive customer success, we’re a small, collaborative team, so you’ll also be expected to muck in when needed. That might mean responding to support tickets, helping refine internal processes, or jumping into product feedback loops. We value flexibility, initiative, and a hands-on attitude. Why Beyonk? • Be part of a rapidly growing company and advance your career., • Get involved in a wide variety of roles whilst interacting with all areas of the business., • A huge opportunity to learn from an experienced, talented, fun team., • Beyonk is an equal opportunity employer. You are welcome at Beyonk for who you are, no matter where you come from, what you look like, or where you want to go. Our platform is for everyone. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will build the most optimal product.

Location: UK, US, or Canada (Remote) Department: Customer Success Soutron Global is an internationally recognized provider of cloud-based information management systems, trusted by law firms, corporations, government agencies, and cultural institutions worldwide to manage their archives, libraries, and knowledge hubs. Our mission: help organizations transform how they access, manage, and preserve their most valuable information assets. We're building a modern, low-touch / high-engagement support function—one that leverages great knowledge, smart automation, and a customer-first team to deliver fast, relevant, and accurate outcomes at scale. We're looking for an L1 Customer Support Representative who is curious, sweats the details, has a solutions mindset, brings a positive outlook, and genuinely puts customer needs first. You'll be the face and first line of Soutron support—and the Support Leader's right hand in building the knowledge base, workflows, and automations that raise the bar for every customer interaction. • Triage and resolve omni-channel support requests (email, portal, chat, phone) against SLAs., • Leverage the knowledge base, documentation, and internal tooling to deliver fast, relevant, and accurate responses., • Escalate complex issues with complete context so downstream teams can move quickly., • Draft, edit, and maintain knowledge base articles, FAQs, and how-to content., • Identify patterns, process gaps, and automation opportunities—and help implement them., • Partner with the Support Leader on projects that improve first line support and the overall customer experience., • Collaborate cross-functionally with Implementations, Training, Customer Success, Product, and Engineering., • 1–3+ years in a customer-facing support, service, or success role (SaaS or technology environments preferred)., • Curiosity, detail orientation, and a solutions mindset—reaches for the docs and the logs before reaching for an escalation., • Positive, customer-first attitude with excellent written and verbal communication skills., • Systems thinker—sees beyond a single ticket to identify patterns, process improvements, and automation opportunities., • Comfort with ticketing systems, knowledge bases, and modern SaaS applications., • Self-starter who can work independently in a remote environment., • Bachelor's degree in a related field (Information Science, Library Science, Computer Science, Communications, Business, or similar)., • Experience authoring knowledge base / help center content., • Exposure to workflow automation, macros, chatbots, or low-code tools., • Familiarity with APIs, integrations, SSO, or browser-based troubleshooting., • Prior support experience with library, archive, knowledge management, or information management systems., • Join a company with 35+ years of industry leadership in library and information management., • Support mission-critical systems used by prestigious organizations worldwide., • Help build the next generation of our support experience—knowledge, automation, and low-touch / high-engagement workflows., • Clear growth pathway into specialized technical support, implementations, training, and customer success roles., • Collaborate with a leadership team backed by experienced private equity partners committed to global expansion.Ready to be the face of Soutron support—and help build the engine behind it? Apply now and help Soutron Global deliver the access, efficiency, and preservation capabilities that libraries, archives, and knowledge hubs need to thrive.

Brale is building the future of programmable finance with compliant, blockchain-native infrastructure. We help businesses launch, scale, and operate digital asset programs with confidence. Customer Success is at the core of how Brale accelerates launches, drives sustainable outcomes, and creates trusted customer value. As Brale’s first Customer Success hire, you won’t just support clients, you’ll shape hey build and benefit from stablecoins from day one. Every launch, onboarding, and proactive solution you deliver will set the standard for how we scale trust in stablecoins and programmable finance. This founding role sits at the intersection of customer experience, technical execution, and growth. You’ll own the journey post-signature, guiding clients from first integration to ongoing value, while building the systems, playbooks, and culture that make Brale’s CS function both responsive and anticipatory. Your work will accelerate time-to-live, drive adoption and retention, ensure compliance, and uncover new opportunities across currencies, chains, and workflows. In short, you’ll turn customer relationships into Brale’s most powerful growth engine and play a central role in building multiple $100M+ ARR business lines. Act as the founding individual contributor. Own onboarding, relationship management, and customer growth while establishing Brale’s Customer Success foundation. Build, evolve, and scale an AI-powered LLM to serve as the front line for Customer Success, ensuring proactive engagement, consistency, and efficiency at scale. Create modern processes for issue management, escalation, and cross-functional resolution, with accountability to clear customer SLAs and business outcomes. Transition into leadership by strategically hiring, onboarding, and coaching team members where human expertise adds the most value via a lean, technology-enabled CS discipline. Serve as the directly responsible individual (DRI) for getting clients live on Brale, thereby owning the journey from signed agreement to first live transaction. Lead end-to-end client onboarding, with a focus on speed, clarity, and customer confidence. Implement systematic processes for ticketing, sandbox/prod setup, and API integration Deliver a frictionless onboarding experience that reduces churn risk Define explicit success metrics for each program (issuance volume, transactions, revenue share, SLAs) Lead QBRs and health reviews to drive adoption, retention, and expansion Identify opportunities to extend programs across chains, currencies, and new workflows Ensure customer programs operate within approved flows of funds and regulatory frameworks Coordinate attestations, reporting cadences, and compliance checkpoints in coordinate with Brale Compliance discipline Provide best practices for API usage, automations, and runbooks Triage and escalate customer issues with clear SLAs Identify and flag recurring issues or patterns across customers, ensuring they are prioritized and resolved working with Product, Engineering, and Operations. Capture structured feedback informing roadmap, process improvement and case studies Establish CS playbooks, dashboards, and customer health scoring models Collaborate cross-functionally with Sales, Product, Eng, Finance, Legal and Compliance Time-to-live ≤ 30 days from signature to first mint Time-to-value ≤ 60 days to first revenue share payout Retention: ≥95% logo retention; ≥120% net revenue retention 100% compliance hygiene and on-time attestations CSAT ≥ 4.7/5 5-7 years of progressive experience in Customer Success or related roles, demonstrating the ability to be both a strong do-er and an effective leader, either as a top individual contributor ready to step into leadership or as an established leader with 2–3+ years managing CS. Blockchain-native or deeply passionate about crypto and payments. Experienced in fintech. Well versed working cross functionally with compliance, legal, risk and finance functions Entrepreneurial mindset: thrives in ambiguity and building from scratch Ability to manage escalations and provide calm leadership in high-stakes moments Multidisciplinary fluency across technical, legal, and operational contexts Strong ability to build and maintain relationships with client leadership Hands-on experience with Intercom, Slack/Telegram support, and/or AI-driven CS tools Available in U.S. time zones with flexible responsiveness to customer needs Founding Customer Success role with direct impact on Brale's trajectory You enjoy learning something new every 9 minutes. Opportunity to build CS systems and culture from the ground up High-growth environment with exposure to cutting-edge blockchain applications Collaborative, ambitious, and mission-driven team

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. The Customer Support Engineer provides the first line of engineering and technical support after traditional customer support channels are unable to resolve a production system issue or technical question. This role serves as the gatekeeper between Ticketing Services team members collaborating directly with customers and the Engineering / Product teams to improve both customer relationships and the Nliven product. This position reports directly to the VP of Customer Experience. This position is full-time and fully remote. Candidates are preferred to be located in the Eastern timezone, ideally in New York, Connecticut, or New Jersey. We will also consider candidates in Florida, Virginia, North Carolina, South Carolina, as well as these Central timezone states: Louisiana, Wisconsin, Minnesota, and Texas. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. You bring a strong technical foundation and can comfortably read and interpret code (C#, JavaScript, SQL, CSS), using that knowledge to troubleshoot complex production issues and clearly communicate findings to both technical and non-technical audiences. You are naturally curious and analytical, with a proven ability to diagnose issues using logs, telemetry, and system behavior, and you take ownership of problems through to resolution. You thrive in a cross-functional environment, partnering effectively with Customer Experience, Product, and Engineering teams to translate real-world customer challenges into actionable insights, bug reports, and product improvements. You are highly organized and detail-oriented, able to manage multiple priorities while maintaining a strong customer-first mindset and contributing to documentation, knowledge bases, and scalable support processes. Assist customers and internal team members in troubleshooting technical challenges raised via customer calls or Hubspot tickets and ensure the product and its features work as intended. Identify features that do not work as intended and file bug reports in Jira for the product team evaluation and prioritization. Liaise internally with various Engineering sub-teams, when necessary, based on technical challenges and support cases. Link bug and feature request tickets logged in Jira to Hubspot tickets and communicate back to Ticketing Services when related items are worked on and released/fixed by the Development team. Collaborate with Product / Ticketing Services on process for tracking support-related bugs and feature requests - logging and prioritization. Contribute actively to Product / Ticketing Services knowledge bases and other product-related and technical documentation. Develop flowcharts, layouts, and/or documentation to identify requirements and propose solutions. Work closely with customers and cross-functional departments to communicate API and integration capabilities of the system. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Requirements Bachelor’s degree in Computer Science, Engineering, or related field. At least 2 years of software engineering or development experience and/or previous experience in a technical customer support role. Hands-on experience with ability to read, interpret, and summarize C#, Javascript, CSS, and SQL. Proven experience with Google Analytics and Google Tag Manager for tracking and data layer implementation, along with proficiency in custom CSS for front-end styling and customization. Hands-on experience reading system telemetry: logs, dashboards, and monitors. Experience with cloud-based infrastructure, DNS, networking, storage, logging, and monitoring tools is a plus. Understanding of software development and testing methodologies and deployment practices is a plus. Essential Skills Strong oral and written communication skills. Ability to work independently and manage multiple projects and deadlines. Possess strong analytical and problem-solving skills. Ability to troubleshoot and use deductive reasoning to solve difficult production issues. Possess a strong resolve to see long-running tasks through from inception to resolution. Strong customer service skills. Excellent organizational skills with high attention to detail. Google Suite Slack JIRA Hubspot Teamwork Tableau Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. Base annual salary range of $70,000 to $85,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment _ _ _ Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing _.

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We're a fast-growing global team of passionate professionals, and we're now looking for a Customer Support Associate based in Latin America to support our growing customer base in the region. This role is crucial to ensuring a seamless customer experience by providing timely, empathetic, and solution-oriented support across multiple channels. The ideal candidate is tech-savvy, fluent in English, Portuguese, and Spanish, and has a strong understanding of SaaS products and customer service best practices. Responsibilities: • Respond to customer queries (Billing and L1 Support) promptly and accurately via phone, email or chat., • Identify customer needs and help customers use specific features., • Analyse and report product malfunctions., • Update our internal databases with information about technical issues and helpful customer discussions., • Share feature requests and effective workarounds with team members., • Inform customers about new features and functionalities., • Follow up with customers to ensure their technical issues are resolved., • Gather and share customer feedback with our Product, Sales and Marketing teams., • Minimum of 2 years experience as a Customer Service Support or similar CS role., • Proficiency in English, Portuguese and Spanish is a must., • Comfortable in providing customer support across multiple channels including Email, Chat, and region-specific platforms such as WhatsApp., • Experience working within a SaaS environment is required., • Experience using Ticketing Platforms like Zendesk/Freshdesk/Intercom and remote support tools., • Must have a strong understanding of how CRM systems work., • Excellent communication and problem-solving skills., • Ability to demonstrate patience when handling complex queries and challenges., • Flexible to work at night shifts.

TL;DR: Imubit is looking for a Technical Customer Support Manager to help disrupt the refining and chemical industries with breakthrough machine learning technologies. We are looking for candidates located in the Houston, TX area, willing to be hybrid (2-3 days a week) in office, but are open to remote candidates About us: Imubit is redefining how industrial companies around the world adopt and scale enterprise AI, adding millions of dollars to plant bottom lines while operating safely within constraints related to energy efficiency and sustainability. Our AI platform supports real-time optimization across complex, nonlinear industrial systems, enabling both autonomous and guided decision-making in live production environments. Fortune 500 companies rely on Imubit to continuously improve profitability and sustainability across their most valuable assets. Backed by Insight Partners, Imubit brings together deep domain expertise from companies such as Exxon and Shell with leading AI talent from Google and other top innovators. With teams across the United States and a growing international presence, Imubit is transforming operational optimization across industries ranging from refining and aromatics to polymers and LNG liquefaction. We are looking for: You, a Technical Customer Support Manager, with a passion for providing exceptional customer service and deploying strategies focused on that mission. You will take a central role in handling the most complex support cases of our customers and our field teams. You know the ins and outs of building a ticketing system for external customers and developing metrics in which the team will operate. You understand the importance of streamlining and improving processes and procedures to improve service delivery. This is a one-of-a-kind chance to join the technological team of a company with a proven ability to transcend industries through scientific inventions, that are just commencing their exponential growth. In this position, you will: • Build an external-facing customer support system that integrates a variety of Chat, Meet, Call, and Collaboration platforms with the Imubit Product, • Provide on-going support to refinery and petrochemical customers, • Act as a technical focal point and lead work in cooperation with other internal teams to drive towards finding solutions to critical field issues, • Develop service procedures, policies, and standards while addressing any SLA areas of concern, • Utilize your knowledge and understanding of all relevant industry standards and best practices to balance the long-term direction and short-term actions of the team, • Work closely with field teams on a daily basis to understand their challenges, support business needs, and deliver a consistently high-quality support experience Qualifications: • Proven experience in building and maintaining a ticketing system (ideally 5+ years), • Preferred BA/B.Sc. in Computer Science or equivalent, • Experience as a Technical Support, Escalation Engineer, QA Engineer, or a similar role, • Oversee our AWS and GCP cloud environments, making sure they run smoothly, reliably, and follow good practices, • Knowledge of Kubernetes, including monitoring and viewing container logs, • Experience working and troubleshooting in complex IT environments: both Linux and Windows, • Implement and maintain monitoring and observability solutions (e.g., Grafana, New Relic), • Monitor and analyze system data to detect issues and optimize performance, • Experience working with multiple network layers or air-gapped networks, • Comfortable with new technical tools and resourceful using those to troubleshoot and come up with creative solutions to problems, • Ability to work calmly and professionally in high-pressure situations, • Ability to multitask - work and switch among many activities at the same time, • Passionate focus on customer support and the ability to build long-term, successful working relationships with internal and external customers Imubit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Imubit complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers. No visa sponsorship is available for this position. careers@imubit.com

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this _ directly.

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Remote #LI-DNI

As Head of Customer Care, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich. • define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels, • deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience, • lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence, • manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions, • enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements, • together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience, • drive and support the rapid expansion into new countries, • extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams, • passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters, • proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment, • strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence, • strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class, • experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems), • fluency in German and English with excellent communication skills; additional languages are a plusAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:, • an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career, • a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions, • flexible working mode: roughly 60% remote, 40% in-office working policy, • up to 4 weeks temporary work-from-anywhere per year, • 30 days of paid vacation per year, • a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace, • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions, • regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more, • health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more, • discounted green mobility options with public transport or JobRad, • company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich, • subsidized company pension scheme, • “Social Impact Day” p.a. to use for doing good for environment and/or societyWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.Customer Care

We have an immediate opening for a detail-oriented Temp Retail Associate to support a short-term re-ticketing and inventory project at a world-renowned Italian luxury house located in the heart of Highland Park Village. This is a fantastic opportunity to work behind the scenes at one of the most prestigious addresses in Dallas retail. You'll be working directly within a luxury boutique environment, handling product with care and precision — think cashmere, fine knitwear, and impeccably crafted goods. A polished, professional demeanor is a must. • Pay Rate: $20.41–$23.81/hour, • Dates: May 14 – May 24, 2026 (project may conclude earlier), • Hours: Up to 40 hours/week, • Location: Highland Park Village, Dallas, TX 75205, • Uniform: All black attire with sneakers What you'll be doing: • Re-ticketing and re-labeling merchandise according to brand standards, • Organizing and sorting product by style, size, and category, • Supporting back-of-house inventory organization and stock counts, • Handling luxury goods with the utmost care and attention to detail, • Collaborating with the in-store team to ensure the project is completed accurately and efficiently What we're looking for: • Prior experience in retail, stockroom, or inventory environments (luxury a plus), • Highly detail-oriented with strong organizational skills, • Professional, reliable, and able to work independently, • Comfortable on your feet for extended periods, • Available to start May 14th and commit through project completion Please submit your resume in Word format for immediate consideration! You can use _ to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. The Remote Bilingual (French/English) Customer Service Representative is a passionate customer care professional responsible for providing an exceptional customer experience for our clients' customers via phone, email, SMS, chat, and Social Media. The Bilingual Customer Service Representative handles all aspects of service including order placement, returns and replacements, product inquiries and education, recommendations, troubleshooting and managing escalated issues for one or more brands. The Bilingual Customer Service Representative utilizes a variety of resources and tools to assist customers in a courteous and professional manner that aligns with our clients’ brand standards. The Bilingual Customer Service Representative is a valuable part of a diverse team and is an empathetic, creative, action-oriented, and flexible problem-solver. The Representative is empowered to make decisions and take ownership of customer interactions, providing an elevated customer experience. This is a remote, work-at-home position. • With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence, • Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, SMS, email, and Social Media, with phone as the primary focus and channel, • Answer questions about orders and requests, account status, products, and services, as well as provide website navigation and troubleshooting assistance high-quality customer service guidelines and policies, • Take ownership of issues and follow through to solve problems while exercising sound judgment and achieving a resolution exceeding customer expectations, • Monitor and report emerging customer trends and recommend process improvements, • Attend training and meetings to stay up to date with new products, services, processes, and policies, • Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, and productivity, • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting various initiatives to help promote diversity and inclusion in the workplace, • 1+ years of demonstrated experience and success in Customer Service, • Bilingual Proficiency Required: Must possess fluent written and spoken skills in both English and French, • High school diploma or equivalent, • Polite, friendly, and courteous demeanor, • Respectful, flexible, and open-minded when dealing with a wide range of people, • Effective communication skills, both written and verbal, • Expertise in asking effective, probing questions, applying listening techniques to identify customer needs, and guiding conversations to resolve customer requests, • Able to provide sound recommendations and process improvement ideas based on ongoing customer support issues, • Excited to learn and grow; open and accepting of coaching and feedback, • Technically proficient and motivated to learn new skills, • Responds positively to change, embracing and using new learning to accomplish complex challenges, • Adaptable, self-motivated, and disciplined to work independently and exhibit ownership in a performance-based team environment, • Detail-oriented with a focus on meeting Quality Core Standards and goals, • Able to accurately document customer interaction details with limited errors, • Able to successfully pass a pre-employment background check and employment reference check where permissible by state and local regulations, • Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift, • Due to the home-based nature of this job, the Customer Service Representative is required to have a home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, a wired USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, • Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI, • Experience in a fast-paced call center environment, • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, etc.), • Previous remote work experience $18 - $18 an hourThe rate for the Bilingual Customer Service Representative, Level 1: $18 per hour Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance. Who We Are At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness. VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/VWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our client, a global market leader, is looking for an Executive Support Specialist. The Executive Support Specialist responsibilities include providing technical on-site and remote support to executive and corporate users. This position will report to the IT Infrastructure Manager Job Responsibilities: -Promptly respond to corporate technology support issues on-site and remotely -Work closely with the escalated IT Support tiers within the organization to provide technical support for executive issues, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives -Ensure outstanding incidents and requests are regularly updated to reflect the current status -Maintain confidentially and privacy in all dealings with executives -Ensure that Operational Level and Service Level Objectives are adhered to at all times -Maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards -Document actions, alterations, and procedures to ensure an accurate and accessible record of the current state of the system in the Service Now ticketing system -Assist other members of the Executive Support Specialist team or any other IT team when appropriate to complete tasks in the necessary timescale -Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving -Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality, within the context of the objectives supplied by the manager -Communicate the progress of investigations and planned solutions to executive and corporate customers, managing their level of expectation and increasing their understanding of company desktop technology -Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member -Continuously assess and communicate the possibility for improvement in support practices -The support of mobile devices including iPhone, iPad, iPod, Android, and Windows laptops and desktops -Audio, visual system setup, and support in corporate business environments -Network configuration and problem-solving in Windows, Apple, and Citrix environments (wired and wireless -Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video -Provide onsite support at executives’ home offices as needed concerning network and desktop services -Maintain asset management of end-user devices (mobile, desktops, and laptops) -Any other duties as assigne Job Skills: -Minimum of 1 years experience with executive-level IT support in an enterprise corporate setting in an onsite and remote capacity -Ability to work with little or no supervision from the direct manager -Ability to work in a fast-paced, highly technical environment -Excellent verbal and written communication skills -College degree in Computer Science or related field -Experience working in a team-based collaborative work atmosphere -Willing and able to travel approximately 10-20% of the time -Must be available during the core working hours of the team and occasionally during off-hours to assist with deployments and other emergency items -The ability to deal politely and professionally with customers and/or coworkers -The ability to manage several tasks at once to meet deadlines -The ability to use a computer to communicate, create, and access information _

Who we are: Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports. With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld you cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on your iPhone, iPad or computer at all times. Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data. Agworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: You genuinely want to help growers and those around them, and are intricately aware of the challenges they face on a daily basis. Our team comprises individuals who love agriculture, nothing is more important than knowing your clients - regardless of your role within the company! Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change. The Customer Support Representative ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes. This role is primarily responsible for onboarding customer data into the platform and initiating data entry processes for new customers, while also supporting customers experiencing technical issues by providing timely, accurate, and high-quality assistance. This position will troubleshoot software issues, guide users through solutions, and escalate complex problems to the Customer Success Team. This role requires a detail-oriented mindset to accurately onboard new customer data while maintaining professional customer-facing communication and etiquette. What you will do: Customer Insights & Continuous Improvement • Migrate customer’s data through the onboarding lifecycle and thereafter, • Maintain expertise on Agworld product features, • Serve as a detail-oriented expert while migrating customer data to the Agworld platform, • Collaborate with the Customer Success Team to resolve complex customer needs or feature requests Technical Support • Respond to customer inquiries via email and chat in a timely and professional manner, • Diagnose and troubleshoot technical issues related to the Agworld platform, • Escalate complex technical issues to the Customer Success team with detailed notes and logs, • Maintain product expertise across core and advanced features, • Guide customers through product features and best practices, • Maintain accurate records of customer interactions in the ticketing system, • Identify recurring issues and suggest process or product improvements with internal teams, • Meet or exceed customer satisfaction goals We want you to succeed, so you will need: • 2+ years of experience in technical support, help desk, or SaaS customer support, • Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience, • Experience supporting growers, agronomic consultants, or farm managers using technology solutions, • Exposure to digital farm management systems (FMIS) or SaaS platforms, • Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred, • Detail-oriented and diligent note-taking skills, • Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira), • Strong troubleshooting and problem-solving capability, • Ability to interpret data and migrate into the platform, • Ability to explain technical concepts to non-technical users, • Strong written and verbal communication skills, • Ability to work independently and collaborate cross-functionally, • Sound judgment in issue prioritization and resolution, • Comfortable working in a fast-paced, dynamic environment, • Strong organizational, problem-solving, and communication skills Nice to have: • Hands-on experience with on-farm digital workflows, • Background in agriculture or agronomy environments Salary range: $24 to $30 per hour; 20 hours maximum per week Duration: Contract start date up to December 2026 We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Please note that the base pay may also vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs. This is a remote position performed in a home-office environment. Although not common, the position may require occasional travel to customer sites, company locations, or industry events. The employee must have a reliable internet connection and a workspace free from excessive noise or distractions. Employees are expected to maintain a home workspace that is free from distractions and conducive to productive work. This position requires prolonged periods of sitting at a computer and using a phone or video conferencing platform. The employee will need to communicate effectively in virtual meetings and work with standard computer hardware and software. Why this is the opportunity for you: • Purposeful Work: Make a global impact by advancing sustainable food production., • Our People: Work with a fun, collaborative, and supportive team., • Work Flexibility: Although this is a remote position within the state of California, those near our Fresno office can choose to do hybrid. At Semios Group, we value the full range of experience and perspectives people bring—not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish. Semios Group participates in E-Verify.

Job Title: SAP FM Analyst Location: Bethesda, MD Employment Type: Contract About Us: DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success. Job Purpose: To provide expert-level support and configuration for the SAP Funds Management (FM) module, focusing on budget control, financial reporting, and system integration. This role ensures effective financial process automation and cross-functional data flow across SAP modules. • Deliver high-level functional support and consultation for SAP FM requirements and configurations., • Design and implement financial processes covering general ledger, accounts receivable, accounts payable, cash management, and budget execution., • Manage fiscal periods and coordinate period-end closing tasks., • Ensure seamless integration of financial data across SAP modules., • Act as a technical subject matter expert across multiple SAP-related initiatives., • Provide post-implementation support, troubleshooting, and enhancements., • 10+ years of hands-on experience with SAP systems., • Specialized expertise in SAP Funds Management (FM), including Budgetary Ledger, FM Derivation, Budgeting, and AVC (Availability Control)., • Strong communication and organizational skills., • Demonstrated ability to lead or contribute to complex financial SAP projects., • Bachelor’s degree in a relevant field (or 4 additional years of experience in lieu of degree)., • Must be eligible to obtain a U.S. Department of Defense (DoD) clearance., • Prior experience supporting financial systems in a federal or defense environment is required., • Experience supporting ERP systems in military or defense-focused settings., • Familiarity with DoD technical environments and IT frameworks., • Proficiency in SAP production support and post-go-live issue resolution., • Understanding of SAP modules such as ECC, BW, SCM, and SRM., • Experience using Help Desk ticketing systems and performance metrics reporting., • Ability to work collaboratively with cross-functional SAP teams., • Knowledge of interface monitoring and error-handling within SAP.

Job Title: Customer Success Manager Reports to: Customer Success - Senior Team Lead Location: Remote - Atlanta, Georgia or Raleigh, North Carolina As a Customer Success Manager in Compliance & Risks, a Product-Led Growth (PLG) company, you will play a crucial role in driving scaled customer outcomes through data, automation, and intelligent workflows. This role operates within an AI-enabled customer success model where value realization, adoption, and retention are driven through in-product experiences, automated journeys, and proactive insights. You will work in a collaborative product led environment with an international team across multiple time zones, to interpret customer signals, identify risk and expansion opportunities early, own subscription renewals and engage with customers as a valued partner to drive their business outcomes. Leveraging your excellent communication skills and passion for solving problems, you will build and maintain strong, working relationships with customers. Key Responsibilities: • Build a strong relationship, and a reputation for excellent service, with our customers in terms of user knowledge and problem solving., • Proactively drive customer adoption and value realization within an automation-first environment, leveraging in-product experiences and system-driven workflows while engaging with customers directly at high-value moments., • Investigate and solve customer issues by understanding customer context, usage needs and patterns, and business goals., • Develop a deep understanding of each customer’s business, products, and compliance processes in order to drive adoption, retention, and expansion., • Own subscription renewals for assigned customers, ensuring value is clearly demonstrated throughout the lifecycle and partner with internal teams to support successful renewal outcomes., • Use platform tools to monitor customer health, usage, engagement, and signaling, to identify adoption risks, renewal readiness, and potential upsell opportunities., • Highlight customer use case details to reinforce our products., • Co-ordinate migration to new products as and when needed, acting as the primary customer owner through the migration process., • Identify churn/downsell risk early and work cross functionally to mitigate churn., • Use analytical thinking, platform data, and tools to prioritize engagement and develop strategies in support of optimal usage of our products based on customer needs., • Support customer enablement through a combination of self-service education, knowledge materials, and develop additional programs and documentation as needed., • Record all customer interactions and activity against the customer record ensuring the customer record is comprehensive and up to date., • Regularly monitor customer health, and proactively engage with customer to drive adoption and retention as per our Level of Service Framework, • Contribute to the development of an innovative and user-centric customer success structure for a dynamic and sophisticated customer base., • Collaborate with other departments as needed in growing the customer base, driving adoption and retention, • Serve as the Voice of the Customer internally, sharing insights, feedback, and emerging needs based on customer engagement. Experience and Qualifications: • Bachelor's degree in Business or IT with 5+ years experience managing a book of business in a fast-paced B2B customer environment and ideally in a Product-Led Growth company., • Ability to operate effectively in an automation-first environment, using new software applications (CRM, ticketing, community platforms, customer behaviour and engagement platforms, project management tools, AI-assisted tools, etc.), data analysis and problem-solving skills to interpret customer health indicators and turn them into actions., • Excellent verbal and written communication skills with the ability to communicate and present to senior leadership of large multinational organisations., • Ability to manage end-to-end customer lifecycle activities, including onboarding, adoption, renewals, and expansion., • Ability to self direct and self manage., • Experience in a compliance and regulatory environment is desirable., • Experience in user onboarding tools and processes is a plus. Attributes for Success at C&R • Collaborative Mindset: Thrives in a team-oriented environment, values partnership, and demonstrates care and respect for colleagues to achieve shared goals., • Transformational Thinking: Embraces change and actively contributes to driving innovation and cultural evolution within the organization., • Agility: Adapts quickly to shifting priorities and market demands, maintaining focus and effectiveness in a fast-paced environment., • Empowerment: Takes ownership of decisions and actions, demonstrating confidence in making autonomous choices that align with company goals., • Fearless Flexibility: Approaches challenges with an open mind, learns rapidly from setbacks, and adjusts strategies to navigate dynamic circumstances., • Innovation-Driven: Leverages creativity and cutting-edge technology to develop solutions that simplify complex problems and create competitive advantages., • Customer-Centric Focus: Obsesses over delivering value to customers by understanding their needs and providing impactful solutions that build trust and loyalty., • Trustworthiness: Acts with integrity, builds credibility through consistent actions, and fosters an environment where others feel respected and valued., • Respect for Diversity: Values diverse perspectives, treats everyone with dignity, and cultivates an inclusive workplace that encourages new ideas and opinions., • High-Energy Execution: Brings enthusiasm, drive, and focus to every task, ensuring timely delivery of impactful results., • Continuous Learner: Stays current with industry trends, tools, and technologies while seeking opportunities for personal and professional growth., • Results-Oriented Problem Solver: Tackles challenges with precision and determination, delivering measurable outcomes that align with company objectives., • Visionary Contributor: Aligns personal goals with the company’s mission to create a cleaner, safer, and better world while helping shape the organization’s future.

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. ezCater values technology, and particularly data, as a differentiator and a key component of our success. It powers everything we do. As we roll out our new Customer Service Agent Experience (CCO) pillar and modern CCaaS stack, we’re hiring a Data Product Manager within the Enterprise Data pillar to lead the data products that power world‑class customer support. This role sits in our Enterprise Data (Architecture, Governance, Services) pillar on the Data Activation > Product / Growth / CCO horizontal service, partnering closely with CCO product, operations, and engineering leaders to define how we measure support outcomes, connect our platforms, and ship trusted, actionable data into the tools agents and leaders rely on every day. What You'll Do: • Identify Value: Partner with CCO pillar leaders, Customer Service Operations, and Data Engineering to understand how we define an “effortless, empathetic, and consistently excellent” support experience, and translate that into a clear data vision, metrics, and use cases (e.g., total agent time per order, CS cost as % of revenue, CSAT, self‑service and deflection, first contact resolution, and contact‑per‑order guardrails)., • Bridge Gaps: Convert CCO business needs into actionable data product requirements by mapping how customer, order, ticket, and interaction data flows across our CCaaS platform, Salesforce Service Cloud, internal CS tooling, and the Enterprise Data Hub, and ensuring we have robust models for agents, contacts, queues, channels, and workflows., • Build a CCO Data Roadmap: Develop and maintain a multi‑quarter data roadmap for the Customer Service Agent Experience pillar, balancing foundational work (canonical schemas, data quality, lineage, SLAs) with high‑leverage use cases such as operational dashboards, WBR/MBR reporting, performance scorecards, forecasting inputs, and data powering in‑product support experiences and automations., • Coordinate: Facilitate cross‑functional development of key CCO data assets by coordinating the teams that produce, shape, and consume them — including Data Engineering, CCO tech (CCaaS and Service Cloud integrations), Analytics, Finance, and partner Product pillars — to align on definitions, ownership boundaries, and delivery plans., • Deliver: Work with your partner teams to deliver data features on your roadmap — from new subject‑area marts and metrics layers to data contracts and ELT pipelines — and communicate status, tradeoffs, and expected impact to CCO, Enterprise Data, and Technology leadership., • Increase Adoption & Track Value: Treat CCO data as a product. Lead user acceptance testing with CS operations, team leads, and analysts, drive adoption of self-serve data products, and measure the impact of your work on stakeholder satisfaction, on‑time delivery, data quality, and adoption, as well as on the pillar’s core outcome metrics., • Own It End‑to‑end: Own value discovery, requirements, feature prioritization, roadmapping, stakeholder coordination, UAT, documentation, and adoption tracking for the CCO‑focused data products you own. Be the authoritative expert on how support data is modeled and activated, resolving questions and inconsistencies by tracing lineage across systems and ensuring a single source of truth for CCO metrics and reporting. What you have: • 2+ years of experience as an owner of Data or Analytics Products, with direct Data Product Management experience strongly preferred; experience with customer service, CX, or other operational analytics products is a plus., • 3+ years of experience working in or directly with Data Engineering or Analytics teams, ideally including exposure to operational data from systems like CCaaS platforms, CRM/Service Cloud, or ticketing tools., • A data analytics background with a demonstrated ability to work collaboratively with business and engineering partners — especially operations and support teams — to translate business needs into data products that drive measurable improvements in outcomes., • Experience with data warehousing, data lakes, ELT processes, and enterprise data platforms such as Snowflake, Redshift, or BigQuery, with strong proficiency in SQL to explore, validate, and define requirements for support‑related data., • Strong communication skills, with the ability to explain technical concepts and tradeoffs to non‑technical audiences (e.g., CS leaders and frontline managers) and work seamlessly with Engineering and Analytics groups; a track record of developing complex multi‑quarter product plans that align business and engineering priorities., • Project delivery skills, including the ability to partner with scrum teams to translate roadmap priorities into epics and stories, and to track progress and risks into credible delivery timelines based on team velocity., • Experience with SQL and BI tools such as Tableau, Sigma, or Looker to analyze data, build prototypes, and define or validate CCO dashboards, reports, and KPIs., • Experience with Agile software development tools such as Jira and collaboration tools such as Confluence, Monday, or Productboard., • A disposition that is friendly, flexible, and pragmatic, with a strong bias toward action and the desire to learn something new every day, navigate ambiguity in a new Pillars & PODs model, and continue to grow as a data product leader. The national total target cash compensation range for this position, including base salary and bonus target, is $133,000–$174,000 annually.* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know! ezCater does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, _ (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. For information on how ezCater collects and uses job applicants' personal information, please visit our _ #BI-Remote

We’re the leading digital marketing provider for insurance agencies in the United States. We’re committed to providing our clients with customer service they love and solutions that deliver results. BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management. To learn more about BrightFire, visit our website at _. ABOUT THE JOB We are looking for an experienced Director of Customer Success who is an excellent communicator, service-obsessed, a proactive problem solver, and tech-savvy. The Director of Customer Success's duties will include a broad range of tasks such as overseeing ongoing customer relationships, onboarding and client training, coordinating existing customer sales with our sales department, reducing churn, and increasing customer retention. You should also be able to provide insights on client interactions and feedback to help support future product and service development. This position is remote (USA only). WHAT YOU WILL DO General • Directly manage the customer success team, owning processes, department goals, and ongoing staff training., • Maintain customer satisfaction through proactive client communications, issue remediation, and risk assessments., • Responsible for ensuring the customer success team is building long-lasting customer relationships and fostering customer retention efforts., • Collaborate across the organization with Sales, Marketing, Product, Billing, Business Development, Design, and Development to address churn risks and increase customer retention and satisfaction. Customer Service • Manage day-to-day responsive and proactive customer service., • Handle escalations of client issues., • Oversee customer inquiries for technical and marketing support on a daily basis., • Understand and be able to explain how features within our website platform and digital marketing services relate to customer needs., • Manage customer expectations and collaborate with internal teams to resolve issues efficiently and effectively., • Proactively identify at-risk accounts to minimize churn., • Serve as the customer advocate for day-to-day and escalated issues and requests. Customer Onboarding and Training • Manage new customer onboarding, training, and execution of ongoing digital marketing services., • Oversee the onboarding and training of new and existing customers to drive adoption of services and new features., • Provide insights to customers to ensure that they get the most out of the platform with the aim of improving retention through feature adoption. Customer Success Processes • Continually improve onboarding and support processes., • Evaluate and improve documentation, FAQs, ticket system templates, and other communication infrastructure. Collaborate with Sales and Marketing • Collaborate with Sales on opportunities with existing clients (campaigns, support partnership pilot program customers, renewals, and expansion opportunities)., • Coordinate with Marketing around marketing activities to existing clients. EXPERIENCE & QUALIFICATIONS • 3+ years in Customer Success management. SaaS experience is a plus., • Proven track record of working in a customer-facing role while managing a team., • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new services and features., • Experience with support ticketing systems and administration, such as Zendesk or HubSpot., • Excellent written and verbal skills; ability to explain technical concepts in a simple manner., • Analytical and process-oriented mindset with attention to detail, demonstrated desire for continuous learning and improvement., • Experience in analyzing support data and customer interactions to identify trends and growth opportunities., • Experience with online demo/presentation tools, such as Zoom, WebEx, or equivalent., • Experience with CRM applications, such as Salesforce, HubSpot, or equivalent., • A diplomatic demeanor to effectively resolve conflicts or customer escalations., • Helpful, but not required: Knowledge of the various digital marketing services we offer, including websites, SEO best practices, PPC advertising, social media, and online reviews. BENEFITS & PERKS • Competitive Salary, • Annual Performance Bonus, • Competitive Paid Time Off, • Approximately 10 Paid Holidays Per Year, • Two Floating Holidays, • Retirement Plan 401k + 4% Company Matching, • Paid Employee Medical Insurance Premiums, • Vision and Dental Insurance Available, • Remote Work Available (USA Only), • Flexible Work Schedules, • Company Provided Laptop BrightFire is an equal opportunity employer and our team is the foundation of our company. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our dedicated staff invests in their work represents a significant part of not only our culture, but our reputation and achievement as well. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. BrightFire will not tolerate discrimination or harassment based on any of these characteristics.

About KariusKarius is a venture-backed life science startup that is transforming the way pathogens and other microbes are observed throughout the body. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, providing industry partners with access to the microbial landscape to accelerate biomarker discovery and clinical trials, discover novel microbes, to ultimately reduce patient suffering worldwide. Position SummaryKarius is on a mission to help clinicians do more for their patients by bringing the genomic revolution to infectious disease diagnosis. The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members. *Ability to work from 7:00 AM to 4:00 PM, Pacific Time, Friday to Saturday. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Manager, Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Provide high-quality support via phone, email, and help tickets for any inbound customer requests• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples processed by Karius and provide status updates• Liaise with the Medical Affairs team for escalations regarding Karius test results• Liaise with production laboratory personnel regarding sample processing and reporting issues• Liaise with Sales and Business Development teams to provide support for customer needs What’s Fun About the Job?Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: No travel required. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels. Work is generally performed in an office, lab, or clinical environment. Position Requirements• Bachelor’s or higher degree in Biological Sciences preferred.• 3+ years of customer support/service experience in healthcare or related industry - telephone-based support experience, required• Experience working with hospital laboratories and clinicians preferred.• Experience with ticketing systems (Zendesk) and Salesforce, preferred. Personal Qualifications• Ability to handle customer contacts in a professional and knowledgeable manner.• Ability to work independently.• Excellence in the handling of Personal Health Information (PHI).• Excellent verbal and written communication skills.• Basic Office and G Suite skills. DisclaimerThe above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression, including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities. $20.88 - $31.33 an hour

SmarterDx, a company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at . SmarterDx is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. This role is fully remote within the US • Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues, • Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts, • Serves as a thought partner to CS Operations Managers and other teams when addressing nuanced client requests, • Proactively documents and trains the Customer Success team on new or updated processes, • Leverages SQL to complete back-end queries to effectively triage complex customer issues, • 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization, • 3+ years of experience creating and optimizing standard operational procedures, • Must have strong experience in at least one of the following:, • Technical troubleshooting and problem-solving using SQL, • Experience with clinical documentation improvement (CDI) software or related healthcare applications, • Experience at a startup or healthcare company, • Excellent communication skills, with the ability to work comfortably with technical and clinical teams, • Flexible team player with a strong ability to adapt to changing priorities and department goals, • Strong empathy and patience, with a genuine desire to help colleagues and customers succeed, • Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support, • Ability to quickly learn and adapt to new technologies and processes, • Excellent time management and prioritization skills in a remote environment, • Proactive approach to identifying and resolving potential issues before they escalate $100,000 - $120,000 salary #LI-Remote • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan., • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents., • Remote-First Team – Work from anywhere in the U.S., • Unlimited PTO & 10 Holidays – So you can relax and recharge., • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match., • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters., • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

ABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION As Head of Engineering, you will own the technical delivery, organizational health, and engineering culture at Victory Live. You'll lead a multi-disciplinary team spanning product engineering, platform, and distributed ops and serve as a critical partner to the COO and Product leadership as we scale our marketplace, distribution integrations, and venue technology. This is a seat at the leadership table. You'll shape how we build, not just what we build. RESPONSIBILITIES • Lead and grow a team of engineers across web, mobile, platform, and API domains, including both onshore and distributed offshore teams., • Define and execute the strategy for AI enablement within the engineering organization, driving the adoption of AI-assisted tools and workflows to enhance developer productivity and code quality., • Lead the organizational and technical transition of existing teams toward AI-assisted engineering practices, including code generation, automated testing, and accelerated CI/CD pipelines., • Own engineering execution: delivery cadence, incident management, release quality, and regression reduction., • Drive architectural decisions across VL1 (our core platform), marketplace distribution integrations, and partner-facing APIs., • Partner with Product and Operations to define the roadmap and ensure technical strategy aligns with business priorities., • Build and reinforce an engineering culture that values accountability, observability, and customer outcomes, not just velocity., • Lead technical evaluation for partnerships and acquisitions, including third-party platform integrations and white-label solutions., • Serve as the engineering owner for strategic initiatives, coordinating across internal teams, distribution partners, and venue clients., • Develop direct reports into senior contributors and future leads; create clear growth paths across the engineering org. REQUIREMENTS • 10+ years in software engineering, with 5+ years in an engineering management or leadership role., • Experience leading distributed or multi-functional teams at a growth-stage company., • Proven experience introducing and scaling AI/ML tooling (e.g., code assistants, testing copilots) into production engineering workflows., • Demonstrated ability to lead organizational change and train/mentor existing teams through a transition to AI-assisted development practices., • Track record of improving engineering quality; fewer incidents, faster recovery, more reliable releases., • Strong technical depth in API design, backend systems, and platform architecture., • Ability to evaluate build vs. buy vs. partner decisions with clear-eyed risk assessment., • Strong communicator: comfortable bridging engineering and executive stakeholders., • Comfort with ambiguity and a bias toward structured execution over analysis paralysis., • Collaborative operator who earns trust quickly with both ICs and leadership. PREFERRED QUALIFICATIONS • Background in live events, sports, entertainment, or high-transaction consumer platforms., • Familiarity with Jira/Atlassian tooling, Zendesk integrations, or ticket distribution APIs., • Experience managing teams through large-scale live events with hard deadlines (sports, concerts, festivals)., • Prior involvement in M&A technical diligence or integration scoping., • Experience working in marketplace, ticketing, e-commerce, or two-sided platform environments., • Skilled at managing offshore or distributed team structures for cost efficiency without quality tradeoff. OUR STACK & WAYS OF WORKING • Jira / Atlassian, • Anthropic / Claude Code, • REST APIs, • Marketplace integrations, • Mobile & web engineering, • Distributed teams, • Agile / sprint cadences, • Incident management, • Ticketing & inventory systems WHY VICTORY LIVE • You'll lead engineering at a company processing real scale with millions of tickets, hundreds of venues, and many of the largest teams and events in the world., • Lean leadership team means your decisions matter and move fast., • We're building infrastructure that live events runs on; every release has stakes, and every improvement is felt by real fans., • Collaborative culture with high expectations and low tolerance for politics. Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

Role Description: We are seeking a mission-driven Technical Customer Success Manager to join our Team and work directly with our Commercial CS Leader. This role blends strategic account management with deep technical advisory support to ensure customers achieve maximum value from our platform. Responsibilities: As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership. Mission & Account Ownership: • Serve as the primary post-sales success lead for assigned commercial accounts, • Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders, • Develop and execute mission-aligned success plans for our customers, • Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes, • Proactively identify adoption gaps, compliance risks, and expansion opportunities Technical Advisory & Enablement: • Assist customers on Kubernetes-based platform architecture questions, • Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments, • Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery, • Troubleshoot complex deployment challenges in partnership with Engineering, • Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust) Growth & Expansion: • Identify mission renewals & expansion opportunities across our customer base, • Drive deeper platform adoption across development teams Success Metrics: • Platform adoption across mission programs, • Renewal and expansion within assigned accounts, • Time-to-operational capability, • Customer health and satisfaction, • Successful secure deployments in classified environments The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions. • Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments, • Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize mission outcomes, • Exceptional problem-solving and decision-making abilities, with a strategic mindset, • Experience transitioning mission value delivery from services to productized approaches, • Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions, • Experience supporting business initiatives across functional areas to inform business strategy and evolution, • Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion, • Experience operating in air-gapped or classified environments, • Experience working with platform engineering teams, • Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes), • Familiarity with open-source ecosystems Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States. Remote - USA $123,250 - $166,750 USD Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market. We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily. Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. • Kubernetes, • Cloud Environments (AWS/GCP and Azure), • Infrastructure-as-code (like Terraform/Pulumi), • Continuous Delivery and automation tooling, • GitOps, • Containers, • CNCF projects and open source products and packages, • Helm/Kustomize-Value Stream Mapping, • Building and improving security delivery, • Building Kubernetes and cloud native applications Health: • Medical/Dental/Vision, • Premiums are 100% Company Paid, • Health Reimbursement Account, • Life Insurance, • Disability Insurance Financial: • 401k Retirement Plan, • Company Stock Options, • Home Office Budget Leave: • Unlimited paid time off, with a mandatory 10 days off on top of 11 federal government holidays, week of Thanksgiving, last two weeks of December (including New Year’s Day), • Paid Parental Leave Learning: • Reimbursement for approved trainings/subscriptions, • Conferences (travel, lodging, and fees) Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed. At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. _

Job DescriptionWho We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. The Manager, Professional Services – Travel Systems is responsible for leading a team of consultants who activate, configure, and optimize Emburse solutions for travel-focused clients. This role combines deep travel industry expertise (GDS, PNR logic, API integrations, TMC workflows) with strong people leadership and operational management. This leader will drive strategic execution of travel implementations, ensure alignment with customer travel policies and system integrations, and oversee delivery excellence across booking, rebooking, and data exchange configurations. The role partners closely with Product, Engineering, and Customer teams to ensure high-quality deployments and continuous process improvement. What you will do • Lead, coach, and develop a high-performing team of Professional Services Consultants and Specialists, including hiring, performance management, and career development., • Define departmental goals aligned with company strategy and drive execution through key performance metrics and operational reporting., • Forecast and allocate resources to meet project delivery and business demands effectively., • Foster a culture of customer excellence, accountability, and continuous improvement within the Professional Services team., • Provide strategic oversight of travel software implementations, including GDS integrations (Sabre, Amadeus, Travelport), PNR logic, and TMC workflow optimization., • Ensure travel configuration and data integrations align with corporate travel policies, customer requirements, and downstream systems., • Serve as senior escalation point for complex travel system and integration issues, guiding consultants in troubleshooting and resolution., • Collaborate cross-functionally with Engineering, Product, Sales, and Customer Success to enhance solutions, resolve issues, and influence the product roadmap., • Partner with executive leadership to advance departmental strategy, process improvements, and customer relationship growth.What you will bring Education: Bachelor’s degree, college diploma, or equivalent professional experience. Leadership: 4+ years leading direct reports with a focus on coaching, development, and constructive feedback. Project Management: 4+ years of PM experience within a fast-paced technology or software implementation environment. Industry Expertise: 3+ years of hands-on experience with Emburse products or equivalent enterprise platforms. GDS Mastery: Advanced knowledge of Sabre, Amadeus, and Travelport (Apollo, Galileo, Worldspan). Technical Travel Logic: Deep understanding of PNR structure, ticketing, exchanges, TMC logic, and booking/rebooking workflows. System Integrations: Experience aligning travel booking data for API integrations and familiarity with platforms like Magna Tech. Financial Acumen: Strong knowledge of accounting systems, financial terminology, and CRM/database-driven workflow tools. Strategic Oversight: Ability to manage configurations that enforce corporate travel policies and optimize client savings. Analytical Skills: Strong ability to interpret team performance data and complex system-level travel data. Communication: Exceptional interpersonal, negotiation, and virtual presentation skills for a customer-facing environment. Culture & Drive: Proven ability to manage competing priorities while embodying and instilling Emburse core values. Why Emburse? Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down. •A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.•A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real- world challenges.•A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.•A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere. Shape your future & find what’s next at Emburse. Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Floor Cashier Basic Function: A Cashier is responsible for maintaining Guest Service as per company standard, generating sales, cash register operations (POS), Moving Theater operations, housekeeping, and adherence to all Company Policy/Attraction standards. This position is part-time and may include shifts scheduled between 8am – midnight, every day of the year including holidays. Principal Responsibilities: • Ensure that each Guest receives outstanding Guest Service by providing a friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, museum exhibit knowledge and all other components of Guest Service., • Actively sell tickets, guidebooks, mirror maze glasses, and other retail items as assigned in a positive and friendly manner., • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers., • Greet and load/unload Guests as they enter/exit the 7D Moving Theater, explain ride and safety rules, observe Guests while riding for any safety issues, and ensure the proper flow and control of crowds., • Maintain a clean and safe environment for our Guests and employees. Museum show quality and presentation should be maintained at the highest level., • Communicate Guest requests to management., • Adhere to all Company policies, procedures and practices, including safety., • Any other duties as assigned by management. JOB DESCRIPTION Position Title: Operations Associate Essential Skills / Requirements: • Proficiency in cash handling., • Ability to handle high levels of point-of-sale processing., • Must be energetic, courteous and professional., • Must be knowledgeable of all Ripley attractions., • Ability to retain information on all promotions, events, and discounts that affect ticketing prices., • Ability to operate and use all equipment necessary to run the store., • Ability to lift up to 50 pounds., • Ability to stand for periods of 7-8 hours., • Ability to bend, stoop, kneel in order to address machine needs (printer paper, ticket control, etc.)., • Must be able to perform the essential functions of the job with or without reasonable accommodation., • Ability to work varied hours/days/holidays as business dictates. Preferred Qualifications: • 0-2 years in a ticket sales background, preferably in the Attractions industry., • Excellent communication skills., • Working knowledge of point-of-sale and cash handling systems., • Strong sales skills. Language: Fluent in English The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

About Base Electron Base Electron is a next-generation Independent Power Producer (IPP) developing and operating reliable, scalable energy infrastructure to support large industrial loads, hyperscale data centers, and grid-critical customers. We develop, own, and operate natural gas–fired generation, peaker assets, and integrated energy solutions designed to deliver dependable power in complex wholesale markets. We are: • Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution., • Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers., • Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards., • At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: Our company is seeking a highly organized and detail-oriented Executive Assistant to provide administrative support to the executive team. The Executive Assistant will be responsible for managing the schedules, appointments, and travel arrangements of the executives, as well as preparing documents, reports, and presentations. The ideal candidate is proactive, professional, and able to handle sensitive information with discretion. Key Responsibilities: • Manage the schedules and appointments of the executives, including coordinating meetings and conference calls, and resolving scheduling conflicts., • Arrange travel and accommodations for the executives, including flights, hotels, and transportation., • Prepare and proofread documents, reports, and presentations, ensuring accuracy and attention to detail., • Conduct research and gather information as needed to support the executives' work., • Communicate with internal and external stakeholders on behalf of the executives, including answering phone calls, responding to emails, and drafting correspondence., • Maintain and organize files, records, and databases, ensuring confidentiality and security of information., • Manage office supplies and equipment, including ordering and restocking as needed., • Attend meetings and take detailed notes and distribute meeting agendas and minutes as required., • Able to work flexibly with operations hours and with teams in various time zones., • Able to manage lifecycles of contracts (drafting, reviewing, documenting, and filing)., • Provide ad hoc support to the executive team as needed. Basic Qualifications: • High school diploma or equivalent., • 3+ years of experience as an executive assistant or in a similar administrative support role., • Experience in handling, processing, and organizing contracts and agreements., • Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously., • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels., • Demonstrated proficiency with Microsoft Office, Google Suite, and other relevant software., • Strong attention to detail and accuracy, with the ability to proofread and edit documents effectively., • Ability to handle sensitive and confidential information with discretion., • A proactive and self-motivated attitude, with the ability to anticipate needs and take initiative., • Professionalism and poise, with the ability to represent the executives and the company in a positive and professional manner. Preferred Qualifications: Associate's or bachelor's degree preferred. Please note that Base Electron is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: • Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs., • Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners., • Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments., • Accountability: Takes ownership of assigned tasks and follows through with minimal supervision., • Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation., • Time Management: Manages time effectively to meet performance expectations and service levels., • Integrity: Adheres to company policies, safety protocols, and professional ethics always., • Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance., • Security Compliance: Maintains awareness of data center physical and logical security expectations., • Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Mortgage Support Specialist Dallas, TX 75219 Long-Term contract Basic understanding of loan servicing, loan origination, and/or mortgage processes; strong customer service orientation • Support: Provide technical assistance to internal staff and clients, answering inquiries via phone, email, or MOJO Ticketing System., • Knowledge Base: Provide the customer with updated documentation, including help manuals, FAQs, and training materials, to ensure users have access to information., • Communication: Maintain clear and effective communication with internal teams, clients, and vendors regarding software issues and updates., • Documentation: Document technical processes, contribute to the knowledge base, and help improve internal workflows., • Escalation: Identify and escalate complex technical issues to appropriate teams for resolution. Attach PCF, Request/Response files from IT if needed, all Screen Shots from customer system and a recording if possible. This will allow PDM to quickly get a picture of what the customer is experiencing and test with customers' file to get a resolution., • Troubleshooting and Problem Solving: Diagnose and resolve technical issues related to mortgage software, such as errors, unexpected behavior, or software malfunctions., • Receive calls through 8X8 calling system: assist customers with issues/problems, • Create MOJO Tickets for all calls received via 8X8 calling system. All Customers must be given their MoJo ticket number before getting off the call., • MOJO Callbacks: Work all tickets coming into customer facing MOJO and respond to the customer as quickly as possible., • Create IFR # in Bugzilla, Jira, or Fogbugz as needed for issues/enhancements: make sure these are all in escalation format.

If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes. This is direct-hire position (NOT Contract/C2C) located in Irving, TX. Work onsite Mon - Thu at the Irving, TX office (from home on Fridays_. COMP: $75k to $85K base salary range WHAT’S IN IT FOR YOU: • Medical, dental, and vision with employer contributions, • Healthcare FSA & telehealth options, • Paid vacation, sick leave & holidays, • Life & AD&D insurance, plus multiple 401(k) plans, • Ongoing learning and development programs WHAT YOU’LL BE DOING: • Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems., • Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience, • Partner closely with business stakeholders to understand issues and deliver practical solutions, • Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents, • Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation, • Perform root cause analysis and identify opportunities for system and process improvements, • Escalate complex issues to Level 3 support when needed and follow through to resolution, • Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability WHAT YOU’LL BRING: • 3+ years of hands-on application or production support experience, • Experience supporting retail, distribution, ERP, and/or supply chain systems, • Salesforce, Sterling OMS, Blue Yonder preferred, • Strong troubleshooting skills with a structured, analytical approach, • Experience working with ticketing systems like ServiceNow, • Ability to manage multiple priorities in a fast-paced environment, • Clear, professional communication with both technical and non-technical users APPLY TODAY! CP# 8560

Position Overview: The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. This role is accountable for end-to-end Customer Support operations, including ticket management, service levels, escalation frameworks, and continuous improvement across all reactive support channels. This leader will bring structure, predictability, and operational discipline to a team managing thousands of support requests per month, while building the systems, processes, and tooling needed to scale efficiently. The focus of the role is to support execution and issue resolution, not renewals, expansion, or commercial ownership. This role reports to the SVP of Practice Growth and partners closely with Product, Account Management, and Sales leadership. At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies. What you’ll be doing: • Team Leadership & Development Responsibilities, • Lead, mentor, and develop a high-performing Customer Support organization., • Establish a culture of ownership, accountability, and operational excellence., • Build and maintain onboarding, training, and certification programs to elevate technical proficiency and consistency., • Define clear roles, escalation paths, performance expectations, and career progression within Customer Support., • Equip front-line managers to run predictable day-to-day support operations while developing future leaders., • Customer Support Operations & Service Delivery Responsibilities, • Own end-to-end support operations across all reactive channels (ticketing, email, chat, phone)., • Standardize ticket intake, triage, prioritization, escalation, and resolution workflows., • Define and enforce SLAs, service level targets, and incident response procedures., • Monitor ticket volume, backlog health, aging, and response trends to ensure consistent service delivery., • Assess current-state processes, design future-state workflows, and implement operational improvements that reduce friction, eliminate redundancy, and support sustainable growth., • Drive operational rigor that balances speed, quality, and cost-to-serve., • Automation, Deflection & Issue Prevention Responsibilities, • Implement automation and AI-driven workflows to reduce repetitive and manual support work., • Develop and execute a knowledge base and self-service strategy that increases ticket deflection., • Analyze support data to identify recurring issues and partner with Product to eliminate root causes., • Shift the organization toward proactive issue prevention (reducing inbound demand), not proactive relationship management., • Continuously evaluate tools, workflows, and documentation to improve efficiency at scale., • Cross-Functional Collaboration, • Partner closely with Product to surface trends, defects, and usability issues impacting support volume and customer experience., • Collaborate with Sales to improve pre-sale expectation setting and post-sale support readiness., • Serve as the internal voice of support, advocating for product and process improvements that reduce customer friction., • Ensure clear escalation and communication paths for high-impact customer issues., • Performance Measurement & Reporting, • Establish and own Customer Support KPIs, including:, • SLA attainment, • First response and resolution times, • Backlog health and ticket aging, • Escalation rates, • CSAT and service quality indicators, • Ticket deflection and automation effectiveness, • Provide regular reporting to leadership on support performance, capacity, risks, and trends., • Pull, analyze, and interpret call data to identify trends, diagnose performance gaps, and drive staffing, coverage, and workflow decisions., • Use data to drive staffing models, prioritization, and continuous improvement initiatives. The ideal candidate: • 2-5 years of experience leading Customer Support or Technical Support teams in SaaS or technology environments., • Proven success running high-volume support operations with strong operational discipline., • Deep experience with ticketing platforms, automation tools, and support analytics., • Deep Proficiency in modern cloud-based phone systems (Zoom Phone or Similar); including call routing, tier or queue configuration, and reporting., • Demonstrated ability to improve efficiency, predictability, and customer experience simultaneously., • Strong operational and workflow leadership with a track record of applying prior best practices to improve efficiency, scalability, and consistency., • Strong leadership, communication, and change management skills., • Data-driven mindset with excellent analytical and problem-solving abilities., • Experience in MedTech or HealthTech a plus. Benefits: • Competitive Salary, • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA, • Short-term and Long-term Disability, • Life Insurance, • 401k Matching, • Work from Anywhere within the US, • Flexible PTO, • 100% Paid Parental Leave, • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period, • Charitable donation matching Location: Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work. About Our Organization: At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care. We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you! --- RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and Impact As a Product Support Specialist, you will be the first point of contact for HYPR customers when a support issue occurs. A strong customer centric mindset is a critical success factor for the role. You will be actively engaged with our ticketing and call center systems. You will triage and attempt to resolve customer reported issues at the first point of contact. You will help to coordinate solutions by involving appropriate support teams or internal resources and escalating when appropriate. Being an operational and process-based person, you always look for situations where customer experience could be enhanced/improved and offer recommendations to enhance/improve our customer’s experience. Key Responsibilities • Actively answer calls and respond to tickets during your assigned shift, • Provide Tier 1 product support for HYPR customers, • Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues, • Assist users by providing product support via HYPR’s phone and ticket systems, • Leverage internal teams to provide next level support, • Identify potential larger issues in real-time, • Keep support management updated on trending issues, • Look for potential situations in which an improvement in process efficiency or customer experience is possible Requirements • Must have call center experience, triage and technical troubleshooting skills, • Degree/Certification or equivalent practical experience, • Two plus years of experience working in a Support/Service/Help Desk/Call Center Role, • Ability to clearly communicate with customers while demonstrating a positive attitude, self-control and empathy all while leading to resolution of the customer’s issue, • Excellent analytical, organizational, interpersonal and teamwork skills, • Ability to adjust quickly to changing priorities and make quick decisions with available information., • High-level triage and troubleshooting skills, • Outstanding customer service, prioritization, multitasking, communication, and leadership skills, • Ability to troubleshoot and think outside the box when needed, • Basic understanding of Windows and Mac operating Systems, • Basic understanding of networking concepts (DNS, HTTP, IP, etc), • Ability to review mobile, computer, server logs and determine where the issue resides, • Ability to troubleshoot workstation (Windows & Mac) and mobile computing (iOS & Android) environments, • Knowledge of SaaS and cloud computing infrastructure, • Eligible to work in the US Note: H1B/Visa support is not currently available for this specific position. HYPR is an Equal Opportunity Employer. Salary: $60,000 - $75,000 (USD) Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! • Please note if you are based in the San Francisco Bay Area, the expectation is to come into our downtown San Francisco office on a hybrid basis (3 days / week). If you are not located in the Bay Area, we are open to hiring someone remote in the United States. We’re looking for an EPD Technical Solutions Consultant (E-TSC) to help build the technical foundation that powers Zip’s ERP and integration ecosystem. This role focuses on internal technical enablement, template ownership, product partnership, and driving best-in-class standards across all of Zip’s integration workflows. As Zip continues to scale rapidly across enterprise customers like Coinbase, Notion, Canva, Samsara, Snowflake, and Databricks, your impact will be foundational: creating reusable integration assets, improving developer experience, and ensuring every technical solutions consultant in the company can move faster with higher quality. You’ll work deeply with our Engineering, Product, and Design (EPD) teams to design, maintain, and iterate on Zip-owned ERP and integration templates that power scalable, repeatable customer implementations. Your work will directly influence how hundreds of future implementations are delivered, raising the technical bar for both our EPD and customer-facing technical consultant organizations. Own, maintain, and continually improve Zip’s integration templates, ensuring they are consistent, scalable, and aligned with evolving product capabilities. Analyze customer implementations across diverse ERPs to identify reusable patterns and system nuances, converting them into standardized internal assets. Define, document, and champion technical solution consulting best practices, driving consistency and raising technical quality across all TSCs. Leverage your existing ERP or P2P experience to build fluency across additional ERP ecosystems. While you’re not expected to know every system nuance on day one, you will become the subject matter expert on integration architecture, data models, and Zip’s App Studio, building broad fluency across multiple ERP ecosystems. Own and deliver internal quality initiatives that improve template reusability, scalability, and implementation consistency across the TSC function. Collaborate with Engineers, PMs, Designers, and other TSCs to ensure templates stay aligned with product architecture, field insights, and emerging customer needs. 4+ years experience integrating systems with ERP, P2P, Ticketing, CLM, and TPRM systems. Experience using iPaaS tools to configure integrations required. Experience working with XML / REST based endpoints and standard authentication protocols. Past ERP implementation, integration, configuration or administration experience is beneficial but not required. Ability to translate highly technical information for audiences with varying degrees of technical knowledge. Comfortable working with API documentation. Comfortable testing and troubleshooting integration errors. Able to understand customer requirements and document that information quickly, with little oversight A continual learner and open to learning new technologies that Zip may integrate with in the future. Strong communication skills. Extreme attention to detail and pride yourself in being incredibly proactive. Experience working with product and engineering teams. Process-driven with a strong bias toward continuous improvement; you consistently look for opportunities to make systems better than you found them through systematic improvement. The salary range for this role is $130,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!