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Job Title: Desktop Support Specialist Location: 22nd Century Technologies Dallas Office (approximately 5m west of downtown Dallas) Reports to: Service Desk Supervisor Position Overview: We are looking for a proactive and customer-oriented Desktop Support Specialist to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to Dallas County employees, assisting with hardware, software, and networking issues, and ensuring that all IT systems are functioning smoothly. You will be the first point of contact for technical support, helping to troubleshoot and resolve problems in a timely and efficient manner. Key Responsibilities: • Provide first-line support for internal employees via phone, email, or chat., • Troubleshoot and resolve technical issues related to software, hardware, networking, and Windows 10/11 operating system., • Configure and maintain software and hardware systems, including desktops, laptops, printers, and other peripherals., • Log and track support requests in the IT ticketing system to ensure timely resolution or escalation., • Assist with setting up and configuring new workstations and user accounts., • Manage and maintain software licenses, applications, and user permissions., • Document common issues and create knowledge base articles for employees to self-solve problems. Qualifications: • 1-3 years experience in an Enterprise Helpdesk or IT support role, including VIP support., • Strong knowledge of Windows 10/11 operating system and common office software (Microsoft Office, antivirus programs, etc.)., • Core understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)., • Excellent communication skills, with the ability to explain technical issues to non-technical employees., • Strong problem-solving skills and the ability to prioritize tasks effectively., • Familiarity with IT ticketing systems (e.g., Ivanti, ServiceNow, etc.)., • Ability to work in a fast-paced environment while maintaining attention to detail., • Strong customer service and interpersonal skills., • Experience with remote desktop support and troubleshooting tools., • Knowledge of Active Directory, email systems (e.g., Outlook), and collaboration tools., • Familiarity with cloud platforms like Microsoft 365 or Google Workspace.

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. (___). The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes: • Rapid deployment pole cameras, • Mobile surveillance trailers, • Time lapse video services The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services. Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX. Customer Onboarding / Sales Order Administration • Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers., • Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency., • Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources., • Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling., • Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner., • Ensure customers are followed up the next day following installation., • Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system., • Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required., • Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience., • Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience., • Implement and refine customer success tools and technologies to enhance efficiency and effectiveness. Ongoing Customer Support • Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment., • Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs., • Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed., • Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies., • Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings. Supervisory Responsibilities: • Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s., • Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager., • Review time off requests and ensure adequate staff levels are in place at all times., • Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded., • Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards., • Conducts regular team meetings and 1-2-1s with direct report lines., • Identify & implement improvements within the team to ensure efficiencies within all processes. Education and Experience Requirements: • High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred., • Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred., • Two to three years of previous supervisory experience within a help desk, call center or related operation required., • Previous experience working cross-functionally with Sales, Operations, Production advocating for customers., • Proven track record of successfully developing and executing customer success strategies., • A passion for helping customers succeed and a commitment to delivering exceptional service., • Strong leadership and supervisory skills, with experience leading high-performing teams., • Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred., • Experience developing, tracking and evaluating customer success performance metrics., • Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction., • Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs., • Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must., • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams. Compensation and Benefits: • Competitive salary range of $60,000 to $63,000 per year depending upon experience., • 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays., • Company provided medical, dental, vision, FSA and life/AD&D insurance plans., • 401k Plan with Company match of up to 4% and immediate vesting. WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement. WCCTV is an Equal Opportunity Employer.

About Us Longbridge is a fast-growing online brokerage platform on a mission to make investing smarter, simpler, and more accessible for everyone. We combine technology, data, and financial expertise to deliver a modern investing experience to retail investors. About the Role Join Longbridge’s U.S. team and help shape a best-in-class customer experience for retail investors. As a Customer Support Analyst, you will be on the front lines of our brokerage platform—supporting customers and ensuring operational excellence. This is an ideal opportunity for early-career professionals (1–3 years of experience) looking to build a long-term career in fintech, brokerage operations, or financial services. You’ll gain hands-on exposure to trading workflows, account onboarding, and regulatory processes while working cross-functionally with our Operations, Compliance, and Product teams. We’re looking for someone who is customer focused, detail-oriented, and energized by fast-paced environments. Key Responsibilities: Customer Experience & Brokerage Support • Deliver timely, accurate, and professional responses to customer inquiries via Zendesk (email, chat, and phone)., • Triage and resolve tickets related to account opening, funding (ACH/wires), trade status, and platform navigation., • Meet and exceed SLAs and quality standards to ensure a consistently high customer experience., • Escalate complex trading, compliance, regulatory, and technical issues to appropriate internal stakeholders., • Ensure accuracy and completeness in documentation and customer records., • Contribute to the development and maintenance of internal knowledge bases and support documentation., • Promote knowledge-sharing across teams to improve resolution efficiency., • Identify process gaps and recommend improvements to enhance scalability and customer satisfaction. Requirements: • 1–3 years of experience in financial services, fintech, or customer support., • Excellent written and verbal communication skills with a strong customer-first mindset., • High attention to detail and strong organizational skills., • Ability to quickly learn brokerage terminology, trading concepts, and operational workflows., • Process-driven, adaptable, and comfortable working in a fast-paced environment., • Professional demeanor when handling customer-facing interactions. Nice to Have: • Experience using Zendesk or similar ticketing/customer service systems., • Exposure to brokerage operations, trading environments, or financial regulations., • Familiarity with KYC/AML processes or account onboarding workflows.

The Advisor Experience Specialist is responsible for managing the advisor experience within the Regional Growth Team by providing relationship driven escalation resolution and efficiency consultation to financial advisors, practices and firms in the assigned Region. Responsible for quarterbacking advisor escalations across enterprise functions and key contacts, routing and following issues to ensure and deliver resolution and adherence to issues within service level agreements. This is a hybrid role in Dallas, TX. What you will do: • Work with advisors, practices and firms to drive adoption of AdviceWorks tools and technology., • Align and deploy internal resources, coaching, training & direct support to address identified productivity gaps., • Responsible for driving efficiency with advisors, practices and firms to reduce escalations, lower NIGO, and increase AdviceWorks adoption., • Receive & escalate and/or route advisor service and support issues across STTO, Case Management, Supervision, Compliance, Products Commissions, Trading, Licensing & Registration and other applicable teams for issues not resolved through normal service channels., • Provide updates on issue resolution to Growth Team and Advisor(s) / Firm(s) involved., • Responsible for managing SLAs, ticketing system status and ticketing issues that come from advisors through the Regional Growth Team for resolution., • Works directly with a dedicated Service Officer for all service and operations escalations that are more complex in nature. What You Need to Have: • Minimum 3 years of Service, Sales Support and/or Relationship Service Experience What's Nice to Have: • SIE and Series 7 (Desired), • Bachelor’s Degree (Preferred) Travel Requirement: • Up to 10% for Face-to-Face Issue Resolutions & Proactive Efficiency Engagements If Needed Compensation: The base annual salary range for this role is $54,000 to $78,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: • Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship., • Easy access to mental health benefits to meet our team members and their families where they are., • 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities., • 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years., • Paid parental leave to support all team members with birth, adoption, and foster., • Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more., • Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: ___® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology. "___" refers to the network of independent retail firms encompassing, among others, ___, ___ (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as ___ or ___. All firms are members FINRA/SIPC. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our ___ for further details on what information we collect and the purposes for collection.

This is an onsite, hybrid opportunity based in Mansfield, MA / Dallas, TX / Chicago, IL; only W2 or 1099 candidates will be considered. SUMMARY: This role owns the day-to-day operational excellence of the Enterprise Data Lake (EDL) and Master Data Management (MDM) platforms. The successful candidate will establish a reliable run model (monitoring, incident management, ticket intake, SLAs), reduce operational risk through automation and standards, and partner with engineering, MDM, security, and business stakeholders to ensure data is trusted, available, and fit for use. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Own EDL and MDM production operations: monitoring, incident response, problem management, and service health reporting., • Stand up and manage the Data Run model: intake triage, prioritization, escalation paths, on-call/coverage plans, and SLAs., • Maintain and improve platform reliability: data freshness, pipeline uptime, failure recovery, and controlled releases., • Drive root cause analysis and prevention: post-incident reviews, corrective actions, and recurring issue elimination., • Author and maintain runbooks, SOPs, operational dashboards, and knowledge base documentation., • Coordinate with offshore/contract resources for ticket execution and platform support; ensure quality and accountability., • Partner with Data Engineering/Architecture to implement operational controls (alerts, automated retries, data quality checks)., • Support major programs (ERP migrations, integrations, reporting enablement) by ensuring operational readiness and cutover support., • Ensure adherence to security, access, and change management practices in partnership with IT and Security. COMPETENCIES: • Operational leadership mindset with strong ownership and accountability., • Ability to translate ambiguous issues into structured triage and action plans under pressure., • Strong stakeholder communication: clear status, risks, and decisions across technical and business audiences., • Continuous improvement orientation (automation-first, measurable SLAs, reduced toil)., • Proven ability to lead distributed teams and vendors to outcomes. QUALIFICATIONS & EXPERIENCE: • 8–12+ years of experience supporting enterprise data platforms in production (data lake/warehouse, ETL/ELT, MDM)., • 4+ years leading operations/support teams or acting as a platform owner in a complex environment., • Working knowledge of cloud data ecosystems (AWS preferred), job orchestration, and monitoring/alerting practices., • Strong SQL and data troubleshooting skills; understanding of data quality dimensions and controls., • Experience with ticketing/ITSM processes (incident/problem/change) and establishing SLAs., • Preferred: experience supporting MDM tools (e.g., Stibo or similar) and/or ERP migration programs.

Operations & Administrative Director Reports To: CEO Location: Dallas, TX Compensation: $70,000–$100,000, depending on experience and qualifications About the Role Would you like a role that has a lot of potential to move up within a 40-year-old company learning and developing new skills to drive business, financial, and operational success? If you are a go-getter, with transferrable skills, and can bring your successes and best practices to the facilities management business, this role may be for you. The Operations & Administrative Director works closely with the CEO to ensure the day-to-day operations of the business run smoothly. This role keeps internal processes organized, supports service coordination, invoicing, and helps leadership keep key operational priorities on track. You will work across teams to manage operational workflows, coordinate service requests, and support the administrative functions that keep the organization running efficiently. You will also interact with customers when needed, route issues to the appropriate managers, and follow up to ensure tasks are completed. This position is a key operational partner to the CEO and helps maintain organization, accountability, and visibility across the business. Experience in janitorial services, facilities management, or other service-based industries is helpful, as the role involves coordinating service-related requests and operational tasks. This role has a lot of potential to move up within the company learning and developing new skills to drive business, financial, and operational success. Key Responsibilities Operational and Administrative Support • Support the CEO with daily operational priorities and ensure initiatives move forward, • Coordinate workflows to maintain organization and efficiency, • Identify operational issues and work with leadership to address them, • Exercise sound judgment in prioritizing operational issues and determining appropriate next steps, • Maintain organized records, documentation, and operational tracking systems, • Support administrative processes that help daily operations run efficiently, • Coordinate with vendors, partners, or service providers when needed, • Leverage accounting and bookkeeping skills to provide support with invoicing process flow, • Provide data analytics and reporting as needed, to support CEO in meeting the needs of the growing company and clients, • Communicate with customers regarding service requests, questions, or concerns to be handled in a timely manner, • Ensure customer issues are handled professionally and directed to the appropriate manager, • Identify areas where processes can be improved or streamlined, • Recommend improvements to operational processes and service workflows, • Assist with implementing systems or process improvements that support company growth, • Track operational activity and provide updates to leadership Qualifications • 5+ years experience in operations, administrative management, and/or business operations, • Strong business and financial acumen, • Proven portfolio of driving financial and operational success, • Experience in janitorial, facilities management, or another service-based industry is preferred, • Strong organizational, analytical, and problem-solving skills, • Excellent problem-solving skills and ability to work within simple and complex environments, • Professional communication skills with customers, managers, and leadership, • Ability to manage multiple priorities in a fast-paced environment, • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Comfort with ticketing systems, CRM platforms, or service management software, • Strong general computer skills and the ability to learn new systems quickly, • Bilingual skills are a plus

📍 Dallas, TX (Onsite – 5 days/week) Overview We’re looking for a hands-on IT Field Technician to support day-to-day IT operations across office and field environments. This role is ideal for someone who enjoys troubleshooting, working directly with users, and keeping systems running smoothly. What You’ll Do • Provide onsite technical support for hardware, software, and network issues, • Install, configure, and maintain laptops, desktops, printers, and mobile devices, • Troubleshoot Windows/Mac OS, connectivity, and peripheral issues, • Support user onboarding/offboarding, including account setup and equipment provisioning, • Assist with network troubleshooting (Wi-Fi, VPN, basic switching), • Perform break/fix support, upgrades, and equipment deployments, • Maintain accurate ticketing documentation and inventory tracking, • 2–5+ years of experience in IT support or field technician roles, • Strong knowledge of Windows OS, basic networking, and hardware troubleshooting, • Experience with Active Directory, Office 365, and ticketing systems, • Ability to work onsite 5 days/week in Dallas, • Strong communication and customer service skills, • Experience with Mac OS support, • Familiarity with network infrastructure (switches, routers, cabling), • Stable, hands-on role with high visibility across the business, • Opportunity to grow within IT operations and infrastructure, • Collaborative team environment

Job Title: Help Desk Analyst Duration: 12 months Location: Dallas, TX Description As an Associate at the Service Desk, you will provide technology and device support, including for Windows 11, O365, MacOS, mobile devices, and laptops, to employees and contractors. Beyond your technical expertise and experience, you will bring excellent problem-solving, communication, and teamwork skills, along with an Agile approach to work, strong business insight, an inclusive leadership attitude, and a commitment to continuous learning. Including developing solutions in Nexthink to effectively identify, address, and resolve common issues, including problem detection and remediation. Additionally, you will develop software and automated solutions to manage the lifecycle of infrastructure services as we address complex business challenges and deploy innovative products, services, and experiences to delight our customers. Here is What You Can Expect on a Typical Day: • Resolves moderate technical issues from incoming incidents. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary, • Utilize the ServiceNow ticketing system to manage IT support requests and incidents, and generate dashboard reports to monitor performance and identify areas for improvement, • Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them, • Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction, • Identify, diagnose and troubleshoot workplace issues using Nexthink monitoring software to provide real-time visibility into the end-user computing environment, • Create workflows to connect apps and services in Power Automate, eliminating repetitive tasks and streamlining processes, • Bring an understanding of relevant and emerging technologies, begin to find opportunities to provide input to the team, and embed learning and innovation in the day-to-day, • Use programming languages including but not limited to Python, JavaScript, Shell/Power scripting, • Use ServiceNow for Automate unit and integration test cases, solve problems and add new value with automation, • Practice an Agile framework to identify and suggest process enhancements to prevent recurring issues and improve service delivery The Skills & Expertise You Bring:, • Strong knowledge of diagnostic tools and ticketing applications; Proficiency with Computer Software and Hardware; Ability to troubleshoot the client problems by asking specific questions, implementing solutions and testing the outcomes to rule out common errors, • Proficiency in Nexthink and Microsoft Power Platform (Power Automate and Power BI), • Ability to use remote access tools to interact with client's computer, search through file and install software drivers to resolve issues, • Know-how to identify the symptoms of different problems and direct the clients to the proper feasible solution, • Familiarity in using modern programming languages to gather device information and use this information to proactively address compliance issues on devices, automate administrative tasks and provide on demand troubleshooting scripts, • Experience with several of the following:, • Programming Languages: Python, Shell/Power scripting, • Infrastructure Fundamentals, • Database Fundamentals: Schemas, Tables, Permissions, SQL, • Networking, TCP/IP and other common communication Protocols: OSI Model, Proxy, • Firewall, • Knowledge/Understanding of the following:, • Application Programming Interfaces (API): Consumption & Development, • Cloud Computing: Understanding & knowledge (of 1 or more): AWS, Azure, Google Cloud Platform (GCP), • Cloud service consumption Preferred Qualifications:, • Financial/Insurance industry experience is a plus, not a must

What You'll Do Under the direction of the Manager, Data Center Engineering, this role will be responsible for the delivery and maintenance of high quality, reliable, and cost-effective services in order to support and operate OCC's Data Centers and Network Infrastructure products and services. In addition, the role will provide support and maintenance of Data Center Infrastructure Management (DCIM) software such as Sunbird dcTrack, Nlyte, or Schneider Electric EcoStruxure IT, Video Management Systems (VMS), and other tools supporting OCC's Data Centers and Network Infrastructure rooms. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. * Provide engineering services to meet business strategic needs based on holistic understanding of Data Center Operations (Facilities, Operations, IT systems, SAN, NAS, Network, Database, systems administration, incident, and DR practices).Install cable tray, ladder rack and grounding and bonding * Provide Data Center capacity management, scalable architectures, automation, data center tools, physical security, monitoring, and trending.Decommission and removal of retired equipment * Configure and maintain monitoring and alerting systems for data center infrastructure, responding to alerts and implementing proactive measures to prevent service disruptions. * Administer and manage the video surveillance platform including Video Management System (VMS) such as exacqVision, Milestone XProtect, or Genetec Security Center and associated cameras, ensuring optimal performance, system availability, and integration with Data Center physical security infrastructure. * Manage, operate, and continuously improve Systems, Database, and Tools Infrastructure that support OCC's Data Centers and Network Infrastructure rooms in a 24/7 environment. * Develop and maintain engineering and operations processes, procedures, and documentation associated with DCIM (Sunbird dcTrack, Nlyte, Schneider Electric EcoStruxure IT), VMS, and other supporting tools. * Participate in disaster recovery planning and testing, including developing and maintaining procedures for business continuity, conducting regular DR drills, and ensuring compliance with recovery time objectives (RTO) and recovery point objectives (RPO). * Follow and support change management processes to ensure all modifications to data center infrastructure are properly documented, reviewed, approved, and implemented with minimal risk to operations. * Maintain active and direct interaction with customers and stakeholders to gather and understand global, regional, divisional, and site business requirements and ensure our OCC's Data Center strategic initiatives align with business strategies. * Installation and validation of data center infrastructure including: servers, network infrastructure, and supporting hardware within a mission critical datacenter. * Installation, testing, and labeling of cable (CAT5-CAT7) and fiber (SM and MM) in accordance with industry standard data center protocols (ANSI/TIA/BICSI). * Decommission and removal of retired equipment * Provide professional and prompt responses to customer requests, effectively resolving concerns and communicating project status with customers and the Data Center Engineering team. * Create, review and interpret technical plans, specifications, and documentation for data center infrastructure projects. * Conduct project kickoff meetings (Method of Procedure) with customers and team members. * Collaborate effectively with all levels of internal staff, customers, and external vendors. * Manage work priorities through the ticketing system in coordination with the Manager, Data Center Engineering and team members. * Diagnose hardware issues and replace failed components to maintain system availability. * Conduct root cause analysis for incidents and outages, documenting findings and implementing corrective actions to prevent recurrence. * Coordinate with cross-functional teams and external partners to ensure accurate data entry and maintenance in DCIM (Sunbird dcTrack, Nlyte, Schneider Electric EcoStruxure IT), VMS, and other supporting tools. * Ensure the Data Center and Network Infrastructure rooms are clean and well-organized. * Manage Data Center shipping and receiving operations, coordinating with Shipping and Receiving personnel. * Provide On-Call duties on assigned weeks, which may include response to customers' needs during overnight or weekends. Supervisory Responsibilities: * None Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. * [Required] Excellent technical written, diagramming, and verbal communication skills to effectively communicate with IT professionals and management. * [Required] Demonstrate initiative and dependability with experience supporting Data Center and mission-critical services 24/7, including responding to service interruptions at any time. * [Required] Strong experience with DCIM tools (Sunbird dcTrack, Nlyte, Schneider Electric EcoStruxure IT) and Video Management Systems (VMS) including development, management, operation, data quality assurance, training of operators, and administration of platforms such as exacqVision, Milestone XProtect, or Genetec Security Center. Knowledge of IP-based video surveillance systems, including camera configuration, network integration, and troubleshooting. * [Required] Demonstrate accountability with strong focus on customer service and maintaining high system availability. * [Required] Work independently with minimal supervision, proactively identifying and resolving issues before they impact service. * [Required] Must be able to function well under pressure with multiple priorities. * [Required] Experience conducting quality assurance procedures and validating final deliverables. * [Required] Strong knowledge of high availability best practices and implementation. * [Required] Experience designing, deploying, and integrating infrastructure solutions including servers, storage, virtualization technologies, and hardware components across multiple vendors in a heterogeneous environment. Skilled in data center plant installation processes. * [Required] Able to lift hardware components (up to 50lbs). * [Required] Strong organizational skills. * [Required] Excellent attention to detail. * [Required] Ability to adapt to changing environments and priorities * [Required] Understanding of regulatory compliance standards and data center best practices such as SOC 2, ISO 27001, NIST frameworks, and financial industry regulations. * [Required] Experience with data center capacity planning, resource allocation, and forecasting to support business growth and technology upgrades. * [Required] Experience managing relationships with vendors, contractors, and service providers, including oversight of service level agreements (SLAs) and performance metrics. * [Preferred] Experience with project management methodologies and coordinating infrastructure projects from planning through implementation. * [Required] Must be able to work a variety of shifts. * [Required] Strong team player. Technical Skills: * [Required] Expert knowledge of Data Center terminology and traditional Data Center solutions. * [Required] Proficiency with standard business software (Windows, Word, Excel, Visio, PowerPoint); Data Center Infrastructure Management (DCIM) tools such as Sunbird dcTrack, Nlyte, or Schneider Electric EcoStruxure IT; and ticketing software (ServiceNow/Remedy/Jira). * [Required] Working knowledge and experience with network test equipment for electrical and optical transport methods (CAT-6, Coaxial, Multi-Conductor, Single Mode and Multi-Mode Fiber, DS-1/3s, OC-3/OC-192, GIG-E, Fast Ethernet). * [Required] Training and experience with Data Center industry standards (NEC, DCIM, EIA, ANSI/TIA-942-A, ANSI/BICSI 002-20XX). * [Required] Understanding of AC/DC power, grounding principles, and Ohm's Law. * [Required] Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and ability to troubleshoot Layer 2 and Layer 3 connectivity issues. * [Required] Extensive knowledge and experience in the installation and termination of a wide variety of cabling types (CAT-6, Coaxial, Multi-Conductor, Single Mode and Multi-Mode Fiber). * [Required] Proficiency with Video Management System (VMS) platforms such as exacqVision, Milestone XProtect, or Genetec Security Center, including system configuration, user management, and integration with physical security systems. Understanding of video surveillance technologies including IP cameras, network video recorders (NVR), and video analytics. * [Preferred] Experience with scripting languages (Python, Bash, PowerShell) and automation tools (Ansible, Terraform) to improve operational efficiency and reduce manual tasks. * [Preferred] Knowledge of virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure, Google Cloud) to support hybrid infrastructure environments. Education and/or Experience: * [Required] Bachelor's degree and 6 years of related experience; or high school diploma (or equivalent) with 10 years of related experience. * [Required] 8+ years of Data Center experience in a large enterprise mission-critical data center environment. * [Required] 6+ years of experience with telecom equipment installation * [Required] 6+ years of experience working with (208V AC), and (48V, 24V DC) power systems * [Required] 6+ years of experience in the communications industry, financial services/trading industry, or in a MTSO/Central Office environment. Certificates or Licenses: * [Required] Data Center Infrastructure Management (DCIM) certification such as Sunbird dcTrack Certified Professional, Nlyte Certified Professional, Schneider Electric Data Center Certification, or equivalent training and experience. * [Required] Video Management System (VMS) certification such as exacqVision Certified Professional, Milestone Certified Integration Technician (MCIT), Genetec Certified Professional, or equivalent * [Preferred] BICSI Installer certification (or equivalent training and experience) * [Preferred] Manufacturing certifications (Panduit, Hubbell, TE) * [Preferred] CompTIA Server+ or CompTIA Data Center Technician certification * [Preferred] CNET Training or Uptime Institute certifications such as Certified Data Center Design Professional (CDCDP), Certified Data Center Management Professional (CDCMP), Accredited Operations Specialist (AOS), or Accredited Tier Specialist (ATS) * [Preferred] EXIN Certified Data Centre Professional (CDCP) or equivalent foundational data center certification About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at . Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: • A hybrid work environment, up to 2 days per week of remote work, • Tuition Reimbursement to support your continued education, • Student Loan Repayment Assistance, • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely, • Generous PTO and Parental leave, • 401k Employer Match, • Competitive health benefits including medical, dental and vision Visit ___ for more information. Compensation • The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education., • In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer., • We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on ___, • All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed. Salary Range $125,500.00 - $171,000.00 Incentive Range 8% to 15% This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance. Step 1 When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about ___, please click ___. OCC is an Equal Opportunity Employer

Rentals Invoicing Coordinator Job Summary: The Rentals Invoicing Coordinator is responsible for managing and coordinating the rental of equipment for day-to-day operations. This role involves overseeing the inventory, ensuring timely delivery and return of rental equipment, maintaining accurate records, and providing excellent customer service to internal and external clients. Key Responsibilities: • Invoicing/Accounting Management:, • Maintain rental ticketing/invoicing between different systems, • Round on any missing tickets from different customers, • Ensure timely billing/payment by customers, • Ensure accurate revenue is recorded monthly., • Order Coordination:, • Process rental requests from clients and internal departments., • Track the status of rental equipment and manage return schedules., • Customer Service:, • Address and resolve any issues or concerns related to rental equipment., • Administrative Duties:, • Prepare and maintain rental agreements, invoices, and other necessary documentation., • Maintain detailed records of equipment usage, billing, and inventory., • Generate reports on rental activities and equipment utilization., • Collaboration:, • Work closely with the operations and finance teams to ensure efficient and effective invoicing and collecting payment., • Work with suppliers and vendors to collect invoices in a timely manner and track costs. Qualifications: • High school diploma or equivalent; Bachelor’s degree in a related field is preferred., • Minimum of 2-3 years of experience in equipment rental coordination, preferably in the oilfield industry., • Strong organizational and multitasking skills., • Excellent communication and interpersonal skills., • Proficient in Microsoft Office Suite and rental management software., • Knowledge of oilfield equipment and operations is highly desirable., • Ability to work in a fast-paced and demanding environment. Working Conditions: • Office environment with regular visits to field locations., • May require overtime and on-call availability to meet operational demands. Benefits and Perks: • Medical, Dental, and Vision health insurance elections, • Voluntary STD, Life, Hospital, Identity Theft, Critical Illness, and Accident coverage, • 401K with 4% company match, • Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost, • Weekly Pay, • Pay Card option, • Online pay stub access, • 24-7 office support

Job Description Support the Pharmacies that support America's Communities! At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Startup Installer / Retail Pharmacy Technician to support new customer implementations. In this role, the Startup Installer is responsible for performing hardware installations, software deployments, technical validations, and troubleshooting activities before, during, and after go-live. This position works closely with Pharmacy Success Managers (PSMs) and internal technical teams to ensure new pharmacy locations are fully configured, production-ready, and confident using Liberty's products. Startup Installers leverage both pharmacy industry experience and technical expertise to establish trusted relationships with new clients, provide effective training, and deliver a smooth implementation experience. Please note: • This role is based in our Grapevine, TX office with occasional travel to client locations as needed, • Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status). What You'll Do: • Complete full startup equipment installations and configurations for new client pharmacy locations, • Install and configure operating systems, Liberty's proprietary pharmacy management software, and related software packages, • Install and support hardware and peripheral components, including workstations, servers, monitors, keyboards, printers, scanners, point-of-sale lanes, cables, and networking equipment, • Perform pre–go-live conversion hardware checks to ensure all systems are configured correctly prior to launch, • Provide telephone- and web-based training (primary), and onsite training (secondary), on Liberty's pharmacy software, • Assist pharmacy staff by troubleshooting hardware and software issues, insurance claim adjudication problems, and general system questions, • Serve as the assigned Technical Account Manager (TT AM) for designated PSM-supported locations, • Respond to client inquiries regarding system operation and diagnose hardware, software, and user issues, • Recommend and/or perform corrective actions to resolve identified problems, • Provide instruction on both basic and advanced independent pharmacy workflows to users with varying levels of experience and technical comfort, • Deliver follow-up assistance to new pharmacy clients after implementation to ensure continued success, • Provide detailed updates, status reports, and completion information to managers, internal teams, and clients via phone, email, ticketing systems, or in-person communication, • Collaborate effectively with cross-functional teams to support implementation success, • Minimum of two years of related experience, such as pharmacy operations, technology support, or software implementation, • Pharmacy technician and/or technology-related education or certifications preferred (e.g., PTCB, CompTIA), • Professional, friendly demeanor with the ability to communicate effectively at all levels of client organizations, including owners, pharmacists, technicians, and clerks, • Strong teaching ability with patience and empathy, especially when working with users who may be uncomfortable with technology, • Experience using remote-connection tools for training and support, • Ability to work independently with limited supervision, • Comfort with emerging technology, hardware installation, and a desire to continuously learn and improve, • Strong attention to detail, • Excellent listening, documentation, and critical thinking skills, • Ability to occasionally lift and/or move up to 50 pounds, • 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost, • Family coverage available with Liberty contributing 50% of the premium, • Fully vested 401(k) with employer match, • Employer contributions to Health Savings Accounts (HSA), • Generous paid time off and paid holidays, • Tuition reimbursement and continuing education support, • Adoption expense reimbursement, • Dependent Care Flexible Spending Account (FSA) for tax savings on childcare, • Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Transactional Legal Assistant - with extensive Corporate / M&A experience Downtown Dallas | Full‑Time | Onsite We are seeking an experienced Legal Administrative Assistant to support the Managing Partner and a team of attorneys in a collaborative, high‑performing law firm environment. This role is primarily transactional, with a focus on corporate and M&A support. Why Join • Salary: $65,000–$80,000, • Paid parking, • Full benefits – firm pays 100% of employee‑only medical & dental premiums, • $250/month HSA contribution starting Day 1, • 3% profit sharing from Day 1, • Discretionary year‑end bonus, • Collaborative, respectful, “no‑ego” culture, • New, modern downtown Dallas office coming soon What You’ll Do • Provide day‑to‑day administrative legal support to 4 attorneys, • Handle billing, document management, and transactional filings, • Coordinate IT‑related requests within the finance group, • Support attorneys through a pod system and firmwide ticketing system (ARC), • Assist with drafting and preparing transactional and corporate documents What We’re Looking For • 5+ years of legal administrative experience, • Transactional legal experience required; corporate/M&A strongly preferred, • Strong billing, document management, and multi‑attorney support skills, • Proficient in Microsoft Office; Aderant experience a plus, • Professional, team‑oriented, and detail‑driven If you meet the qualifications and you have the experience, please apply or contact me directly at

Role: Senior Workday System Specialist Job Summary: We have an exciting opportunity to join our HRIS team as a Senior Workday Systems Specialist, as we build a COE to support us in our Workday journey. We are live in the following Workday HR modules: HCM, Benefits, Time Tracking, Absence, Payroll, Recruitment, and Learning! This position will be the technical expert and lead for their assigned modules, responsible for full-cycle solutions. This role will partner with HR and key business stakeholders to support operational items that arise in the current configuration, leading new functionality/enhancements, and supporting the integration of future acquisitions into the Workday ecosystem. Benefits • Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits), • Dental Insurance, • Vision Insurance, • Life Insurance, • Health Spending Account, • Employee Support and Mental Wellness, • Short term disability, • 401k Match, • Paid Vacation, • Floating Days, • Employee Assistance Program, • Employee Engagement Events, • Awards and Recognition, • Tuition reimbursement, • Service Awards, • Employee Perks & Discounts Job Responsibilities • Own configuration for their assigned modules while ensuring collaborative solutioning for configuration changes that have impacts to other modules. Ownership is full cycle: design, delivery, configuration, testing, documentation, and support., • Responsible for all escalated inquires/issues for their assigned modules as well as leading new functionality/enhancements., • Support the integration of new acquisitions into the Workday ecosystem, assessing impacted areas within assigned modules and performing any required configuration changes/updates from end to end., • Partner with key stakeholders to proactively analyze business requirements and translate them into effective and efficient configuration solutions, while communicating system capabilities and/or limitations to increase the impact of Workday and support communication of changes/enhancements to the business., • Maintain strong documentation – design/configuration changes, process documentation, annual year end system maintenance/set-up requirements, etc., • Support the semi-annual release process with regression testing, reviewing both new automatically available functionality as well new functionality requiring configuration for consideration for our roadmap, assessing any potential impacts to the current ecosystem, implementing any configuration changes required, and determining any communication needs to ensure seamless transitions., • Utilize the ticketing/tracking tool as the central repository for all defects/changes requests from the business/key stakeholders., • Continually assess current configuration for opportunities to streamline processes, simplify configuration, reduce non-value-added activities, and reduce manual work arounds., • Provide mentorship to more junior HRIS team members and support a culture of learning to support development and provide for coverage/back-up., • Foster knowledge sharing and skill enhancement to key functional HR/Payroll team members and key stakeholders in the business to increase their knowledge/comfort level in Workday and support the self-service functionality Workday provides., • Actively leverage Workday Community for continued learning/development, support with creative solutioning, input into brainstorms/feedback for future enhancements, etc. Qualifications • Bachelor’s degree in commerce, Business Administration, Computer Science or a related field., • 2+ years of Workday configuration experience with advanced to expert knowledge in one or more of our implemented modules., • Ability to partner/consult with key stakeholders to work collaboratively with them from the identification of the issue/request all the way through to the communication/support., • Demonstrated abilities using analytical thinking, problem solving skills and root cause analysis in identifying issues and providing solutions, as well as the ability to translate comprehensive knowledge of HRIS/Workday and its back-end technologies into successful easily understood solutions., • Technical aptitude for HR systems functionality and a strong understanding of the interdependencies within the Workday ecosystem., • Extensive knowledge of Microsoft Office, particularly MS Excel, including advanced formulas, Pivot Tables, exports/imports, etc., • Excellent interpersonal, verbal and written communication skills, including the ability to explain technical concepts and technologies to all levels of the organization., • Impeccable attention to detail to help maintain our Workday architecture, processes, security, and data integrity., • Ability to work well in structured and unstructured environments, under pressure, and with changing and competing priorities and timelines., • Ability to protect and maintain highly confidential information., • Strong asset/nice to haves:, • Experience with a Workday implementation., • Experience providing Workday reporting solutions to HR/business users is an asset., • Experience working with agile delivery or are open to working in an agile environment., • Workday Pro Certification(s). Join us At IKO, we recognize that our success is due to the strength of our employees and to that end we nurture and support our employees’ sense of accomplishment and their contribution. We invest not only in our employees so that they are the most knowledgeable in the industry, but in the community we live and work in. To join our team, apply here or follow us on LinkedIn for future opportunities. IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #LI-TM1

We are currently seeking an experienced Office Manager to join our team in Dallas, TX. Who We Are: Make-A-Wish North Texas - Since 1980, Make-A-Wish has been creating life-changing wish experiences for children with critical illnesses around the world. Wishes are proven to have a positive impact on a child’s physical and mental well-being and are credited with increased compliance with treatment. When a wish is granted, a child replaces fear with confidence, sadness with joy, and anxiety with hope, forever transforming the lives of children, their families, and entire communities. Make-A-Wish North Texas is 100% locally funded and serves 161 counties across the state of Texas, including Dallas, Fort Worth, El Paso, Amarillo, Lubbock, Midland/Odessa, and the surrounding areas. Since our chapter’s founding in 1982, we have granted over 14,000 wishes. To learn more about us, visit ___. Our Mission: Together, we create life-changing wishes for children with critical illnesses. How We Work: We understand we have the responsibility—and privilege—of meeting families at the hardest moment of their lives and offering something luminous in return: hope. We know this isn’t just a workplace. It’s not just a nonprofit. It’s a community bound together by the belief that hope has power—and that how we show up for each other, for our donors, for volunteers, and for families determines the impact we can make. Our cultural values: • Freedom & Responsibility – we are empowered and trusted to do our jobs with a productive accountability to each other, our donors, and our wish families., • Community – we are rooted in collaboration, respect, and belonging., • Unwavering Commitment – to our mission, we pursue excellence with intention, grit, and courage, always mindful of the impact we create., • Fearless Curiosity – we ask bold questions and innovate with imagination and resourcefulness., • Celebratory – we spark joy in ways that honor each other and the children we serve. We believe that our community thrives when we engage with our colleagues and constituents within these tenets: • Assume best of intentions, • Listen to understand, • Create a judgement-free zone, • All voices get to be heard, • Communicate with curiosity, • Commit to transparency, • Have fun! If your experience and skills meet the needs outlined in this job posting, and this is the type of work environment you value and want to be a part of, then please apply! About the Role: The Office Manager ensures reliable daily operations across the Dallas office so staff can work effectively, systems remain accessible, and organizational processes run smoothly. The role supports Chapter operational workflows, finance administration, technology access, and event logistics. What you’ll do: Core duties and responsibilities include the following. Other duties may be assigned. • Supports timely accounts payable processing by verifying approvals, preparing payment batches, and ensuring coding and documentation are accurate, complete, and audit ready., • Supports month-end financial processing by ensuring timely processing of all staff members’ expense reports, as well as submission of daily bank activity, monthly statements, adjusting journal entries, and other financial information., • Administers company credit cards, expense reporting software, phone system, and other office systems so that users have appropriate access, workflows operate reliably, and processes and documentation comply with internal controls., • Administers debit card program for our Wish Families by tracking card status, documenting usage, and ensuring processes and documentation comply with policies and procedures., • Maintains a welcoming, well-functioning office environment requiring an on-site presence to manage daily office operations including building and parking access, office maintenance requests, supplies, shared space organization, visitor support, and vendor coordination., • Serves as primary liaison with property management and other vendors, proactively advocating for our chapter’s needs while maintaining positive relationships., • Manages incoming calls, including potentially difficult constituent interactions, in accordance with our company culture, providing appropriate information and routing calls as needed., • Manage group email inboxes, ensuring timely and accurate responses and appropriate routing of messages., • Performs initial laptop setup for new employees/interns and resolves basic technology issues to ensure staff can access required systems and tools., • Coordinates logistics for stewardship events and all-staff events so that materials, guest lists, communication, and schedules are organized and ready. Our Perfect Candidate Education and Experience: • 3+ years of experience in finance support, office management, or operations support., • 3+ years of experience with Microsoft Teams, Outlook, Excel, and cloud-based systems., • 2+ years of experience providing technical or customer support in a service-oriented environment., • Experience working with productivity tools, ticketing systems, or device management systems., • Fluent in English and Spanish (written and verbal). Required Abilities and Skills: • Ability to demonstrate a strong customer-service heart, consistently creating a welcoming, respectful, and solutions-oriented experience for staff, wish families, volunteers, donors, and vendors., • Ability to maintain accurate records, manage confidential information, and follow established internal controls., • Skill in maintaining organized, accurate financial records and supporting day-to-day fiscal operations., • Demonstrated ability to navigate and manage key administrative systems (e.g., Microsoft Teams, Outlook, Excel, and cloud-based systems), troubleshoot issues, and introduce process improvements that enhance workflow., • Strong organizational skills., • Strong judgement and decision-making skills; able to navigate sensitive or confidential situations with discretion., • Excellent verbal and written communication skills, with the ability to interact clearly, professionally, and warmly with staff, wish families, volunteers, donors and vendors., • Ability to meet attendance requirements., • Ability to operate various general office equipment including a computer., • Ability to work well under the pressure of deadlines., • Ability to follow instructions and work independently with limited supervision., • Ability to work on multiple projects effectively and efficiently at the same time., • Must be able to work flexible hours beyond the normal schedule when necessary, including attending weekend and after-hours events. Company Offers: • Competitive salary commensurate with experience and education, • Comprehensive benefits package available: healthcare, vision, dental and life insurances; 401k company match; paid time off and holidays) To Apply: Please submit your cover letter with salary requirements, and resume to We are an Equal Opportunity Employer!

About Us: Longbridge is building a next-generation AI investing app designed to help everyday investors learn, build confidence, and take action. As investing behavior shifts toward mobile-first experiences and AI changes how people interact with financial products, we’re building an experience that’s simpler, more intuitive, and grounded in trust. We’re a fast-moving, high-ownership team operating in a highly regulated environment. We care deeply about customer outcomes, clarity, and execution quality—and we measure what matters. The Role Lead and scale Longbridge’s U.S. Customer Support function during a critical phase of growth. As Customer Support Manager, you will oversee daily support operations, develop high-performing team members, and build the scalable processes needed to support a rapidly expanding brokerage platform. This is a high-impact leadership role for an experienced professional (5+ years) with a background in regulated financial services, fintech, or brokerage environments. You will partner closely with Operations, Compliance, and Product teams to ensure our support organization delivers exceptional customer experiences while maintaining regulatory rigor. We’re looking for a hands-on leader who thrives in fast-paced environments and is excited to build support infrastructure that scales Key Responsibilities: Team Leadership & Development • Lead, manage, and develop a team of Customer Support Analysts., • Conduct ticket quality reviews, performance coaching, and ongoing feedback sessions., • Establish, monitor, and continuously improve SLA and response time standards., • Support hiring, onboarding, and training of new support team members., • Foster a culture of accountability, customer-first thinking, and operational excellence. Customer Support Operations • Oversee daily support operations across Zendesk (email, chat, phone)., • Monitor ticket queues to ensure timely and accurate resolution., • Develop and maintain escalation procedures related to account opening, funding (ACH/wires), trade status inquiries, platform navigation, and regulatory/compliance matters., • Ensure appropriate escalation of complex trading, compliance, or regulatory issues to internal partner teams., • Drive adherence to quality standards and regulatory requirements. Documentation, Metrics & Process Improvement • Develop, document, and maintain support team SOPs and internal workflows., • Track support KPIs and performance metrics; analyze trends and identify areas for improvement., • Collaborate cross-functionally with Operations, Compliance, and Product to address root causes and improve the customer journey., • Continuously enhance internal knowledge systems to support scale and efficiency. Requirements: • 5+ years of experience in financial services, fintech, brokerage operations, and/or customer support., • Prior experience managing and developing a customer support team., • Exceptional written and verbal communication skills., • Strong attention to detail and ability to operate within regulated environments., • Proven ability to work cross-functionally with Operations, Compliance, and Product teams., • Comfortable building and improving processes in a fast-paced, high-growth environment. Nice to Have: • Experience managing Zendesk or similar customer service ticketing platforms., • Background in fintech or brokerage environments., • Understanding of ACH, wires, trading fundamentals, and the brokerage account lifecycle., • FINRA SIE and/or Series 7 licenses.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)., • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues., • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools., • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing., • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery., • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures., • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience., • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments., • Version Control: Proficiency with Git for code management and collaboration., • Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments., • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)., • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)., • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations., • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: • Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator., • Cloud Expertise: Deep understanding of specific cloud platforms and services., • Automation Skills: Experience with automation tools and scripting languages., • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions., • Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues., • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: • Industry competitive pay, • Restricted Stock Units in a fast growing, well-funded technology company, • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents, • Employer contributions to HSA accounts, • Paid Parental Leave, • Paid life insurance, short-term and long-term disability, • Teladoc, • 401(k) with a 100% match up to 4% of salary, • Generous paid time off and holiday schedule, • Cell phone reimbursement, • Tuition reimbursement, • Subscription to the Calm app, • MetLife Legal, • Company paid commuter benefit; $300 per pay period Compensation: Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Unifi Services - - Responsibilities: Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.Handle all aspects of ticketing and che

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Unifi Services - - Responsibilities: Assist passengers with arrival and check-in process, including boarding and baggage services; Handle all aspects of ticketing and check-in by operating a computerized system; Direct passengers through Customs, Immigration, and Quarantine; Assist ramp agents to e

Job Description Floor Cashier Basic Function: A Cashier is responsible for maintaining Guest Service as per company standard, generating sales, cash register operations (POS), Moving Theater operations, housekeeping, and adherence to all Company Policy/Attraction standards. This position is part-time and may include shifts scheduled between 8am – midnight, every day of the year including holidays. Principal Responsibilities: • Ensure that each Guest receives outstanding Guest Service by providing a friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, museum exhibit knowledge and all other components of Guest Service., • Actively sell tickets, guidebooks, mirror maze glasses, and other retail items as assigned in a positive and friendly manner., • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers., • Greet and load/unload Guests as they enter/exit the 7D Moving Theater, explain ride and safety rules, observe Guests while riding for any safety issues, and ensure the proper flow and control of crowds., • Maintain a clean and safe environment for our Guests and employees. Museum show quality and presentation should be maintained at the highest level., • Communicate Guest requests to management., • Adhere to all Company policies, procedures and practices, including safety., • Any other duties as assigned by management. JOB DESCRIPTION Position Title: Operations Associate Essential Skills / Requirements: • Proficiency in cash handling., • Ability to handle high levels of point-of-sale processing., • Must be energetic, courteous and professional., • Must be knowledgeable of all Ripley attractions., • Ability to retain information on all promotions, events, and discounts that affect ticketing prices., • Ability to operate and use all equipment necessary to run the store., • Ability to lift up to 50 pounds., • Ability to stand for periods of 7-8 hours., • Ability to bend, stoop, kneel in order to address machine needs (printer paper, ticket control, etc.)., • Must be able to perform the essential functions of the job with or without reasonable accommodation., • 0-2 years in a ticket sales background, preferably in the Attractions industry., • Excellent communication skills., • Working knowledge of point-of-sale and cash handling systems. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,0

Live Nation Entertainment Job Posting.Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million ti

From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales. This person will guard, patrol, and/or monitor the venue premises to prevent theft, violence, or infractions of rules. Circulate among guests and/or employees to pr

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,0

Job Description Position Summary The Client Support Specialist at HomeVestors plays a critical role in supporting our franchisees and ensuring a positive experience for homeowners who contact the We Buy Ugly Houses® brand. This role serves as a key liaison between franchisees, internal departments, and external clients, providing timely support, clear communication, and effective issue resolution within a fast-paced real estate environment. Key Responsibilities • Serve as a primary point of contact for HomeVestors franchisees and internal stakeholders regarding client support needs, • Assist with inquiries related to homeowner leads, franchise processes, systems, and workflows, • Provide professional support via phone, email, and internal ticketing systems, • Accurately document all interactions, actions, and resolutions in CRM and internal systems, • Troubleshoot and resolve issues related to lead distribution, client communications, and process questions, • Collaborate with internal teams such as Sales, Marketing, IT, Legal, and Operations to resolve escalated issues, • Ensure compliance with HomeVestors policies, brand standards, and real estate regulations, • Follow up to confirm issues are fully resolved and franchisees are satisfied, • Identify trends or recurring issues and proactively suggest process improvements, • 1–3 years of customer service, client support, or administrative experience, • Strong verbal and written communication skills, • Excellent problem-solving and time-management abilities, • Ability to manage multiple priorities in a deadline-driven environment, • Proficiency with CRM systems, ticketing platforms, and Microsoft Office or Google Workspace, • Experience in real estate, franchising, or lead management environments, • Familiarity with call center operations or client support workflows, • Experience supporting multiple stakeholders with varying levels of urgency, • Ability to handle sensitive or high-stress situations calmly and professionally, • Customer-first mindset, • Clear and professional communication, • Accountability and follow-through, • Collaboration and teamwork, • Office or hybrid environment at HomeVestors corporate headquarters, • Regular interaction with franchise owners, internal teams, and external partners, • Franchisee satisfaction and feedback, • Response and resolution time metrics, • Accuracy and completeness of documentation, • Adherence to HomeVestors processes and brand standards Company DescriptionHomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.HomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.

Under the direction of the President, the Customer Experience Manager serves to lead and elevate our customer-centric strategies and initiatives. Knowledge of customer experience frameworks like Ticketing Systems, WebEx, Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Sco

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,0

Job Description Purpose The IT Support Intern provides technical assistance and operational support to the Information Technology team while gaining hands-on experience in IT support, systems maintenance, and user services. This role assists with troubleshooting hardware and software issues, supporting end users, and maintaining IT equipment and documentation. The internship provides practical exposure to enterprise technology environments and helps develop foundational IT skills. Essential Job Functions • Assist with responding to basic IT help desk requests and service tickets., • Provide first-level troubleshooting support for common hardware and software issues., • Help install, configure, and maintain desktop computers, laptops, printers, and peripheral devices., • Support user onboarding activities including workstation setup, system access, and equipment preparation., • Assist with installing operating systems, applications, and system updates., • Maintain IT inventory records for hardware, accessories, and equipment., • Support documentation of troubleshooting procedures, system configurations, and support guides., • Assist with routine maintenance tasks such as software updates, security patches, and equipment checks., • Provide general administrative support for IT projects and technology deployments., • Learn and follow company IT security practices and data protection procedures., • Escalate complex technical issues to senior IT staff when necessary. Minimum Qualifications or Experience • Currently pursuing a degree in Information Technology, Computer Science, or a related field., • Basic knowledge of computer hardware, operating systems, and common software applications., • Strong interest in learning IT support processes and enterprise technology systems. Preferred Qualifications or Experience • Familiarity with Windows operating systems and Microsoft Office applications., • Basic understanding of networking concepts and troubleshooting., • Experience with help desk ticketing systems or technical support environments., • Prior coursework or certification preparation in IT-related subjects. Supervisory Responsibilities This position does not have supervisory responsibilities. Knowledge, Skills, and Other Attributes • Strong willingness to learn and develop technical skills., • Basic troubleshooting and problem-solving abilities., • Good communication and customer service skills., • Ability to follow instructions and work collaboratively with team members., • Strong organizational skills and attention to detail., • Ability to manage multiple tasks and support requests in a structured environment., • Professional attitude and commitment to maintaining confidentiality of company systems and data. Travel Travel is not typically required for this position. Other Duties Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs. Working Conditions • Work is primarily performed in an office or corporate IT environment., • Requires frequent computer use and interaction with employees across departments., • May involve occasional lifting and setup of computer equipment up to 25–40 pounds., • Must follow company IT security policies and maintain confidentiality of company systems and data. Physical Activity/Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Purpose The User Support Specialist is responsible for providing technical support and assistance to employees across the organization. This role ensures reliable operation of computer systems, applications, and network resources by troubleshooting issues, resolving user problems, and supporting the deployment and maintenance of IT equipment and software. The User Support Specialist plays a key role in maintaining productivity and minimizing downtime by delivering responsive and effective user support services. Essential Job Functions • Provide first-level and second-level technical support to employees for hardware, software, and network-related issues., • Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals., • Troubleshoot operating system issues, application errors, connectivity problems, and system performance concerns., • Respond to help desk requests and service tickets in a timely and professional manner., • Support user account management including password resets, access permissions, and system provisioning., • Assist with onboarding and offboarding processes by configuring user accounts, devices, and system access., • Maintain accurate documentation of IT support activities, troubleshooting steps, and resolutions., • Support installation and updates of operating systems, applications, and security patches., • Assist in maintaining network connectivity including VPN access, wireless networks, and basic network troubleshooting., • Educate users on basic technology practices, security awareness, and system usage., • Coordinate with IT vendors and service providers when advanced technical support is required., • Assist with inventory tracking and management of IT equipment and software licenses., • Support IT infrastructure projects such as system upgrades, migrations, and technology rollouts. Minimum Qualifications or Experience • Associate’s degree in Information Technology, Computer Science, or related field preferred., • 2–4 years of experience in IT support, help desk, or technical support roles., • Experience troubleshooting Windows operating systems and common business applications., • Basic understanding of networking concepts, system administration, and IT security practices. Preferred Qualifications or Experience • Bachelor’s degree in Information Technology, Computer Science, or related field., • Industry certifications such as CompTIA A+, Network+, or Microsoft certifications., • Experience supporting cloud-based systems such as Microsoft 365, Azure, or similar platforms., • Familiarity with help desk ticketing systems and remote support tools., • Experience working in regulated or operational environments such as aviation, manufacturing, or corporate services. Supervisory Responsibilities This position does not have direct supervisory responsibilities. Knowledge, Skills, and Other Attributes • Strong technical troubleshooting and problem-solving skills., • Excellent communication and customer service abilities., • Ability to explain technical issues in clear and understandable terms., • Strong organizational skills and attention to detail., • Ability to prioritize multiple support requests in a fast-paced environment., • Understanding of IT security practices and data protection principles., • Professional demeanor and commitment to providing high-quality user support., • Ability to work independently while collaborating with IT and operational teams. Travel Travel is not typically required for this position but may occasionally occur for multi-site support or training. Other Duties Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs. Working Conditions • Work is primarily performed in an office and technical support environment., • Requires frequent computer use and interaction with users across the organization., • May require occasional lifting of IT equipment up to 50 pounds., • May involve walking between office areas, workstations, and facilities to provide on-site support., • Must follow company IT security policies and maintain confidentiality of company data and systems.

Job Description The Senior Cloud Support Specialist provides advanced technical and operational support across enterprise systems, serving as a primary escalation point for complex IT issues. This role is responsible for the administration and optimization of Office 365, Microsoft Azure, and related cloud platforms, ensuring seamless operations and security. The Senior Specialist partners closely with staff across MADD, applying independent judgment, technical expertise, and strong communication skills to address both routine and high-level IT challenges. This position requires a proactive, solutions-driven mindset and the ability to balance hands-on troubleshooting with strategic system support. This is a hybrid role, which requires in-office days in Las Colinas. The salary for this position is $64,600 RESPONSIBILITIES: • Administer Microsoft 365/Azure/Intune and Okta, including user/group lifecycle, access policies, device compliance, and security baselines., • Monitor account lifecycle events (e.g., contractor/intern/volunteer start/end dates); notify managers of upcoming expirations and handle suspended-account reviews and reactivations., • Maintain configuration and access documentation to support audit, security, and compliance., • Lead imaging, configuration, deployment, and break/fix for laptops and workstations; schedule user setups and provide transition guidance., • Maintain accurate asset and inventory records (devices/peripherals); track shipments/returns and follow up on outstanding equipment., • Manage termed/transfer scenarios: confirm receipt or reassignment, update Intune device names/notes, and close out records., • Coordinate monthly device and print meter reads and usage reporting. Enter and update employee change data (e.g., role/location/manager) in designated systems/spreadsheets; track to completion., • Partner with HR on new-hire readiness, form approvals, and pending user change requests (UCRs); follow up to clear blockers., • Maintain phone system/recording updates for new hires, title changes, and approved line changes; coordinate required approvals for main-line updates., • Contribute to continuous improvement: recommend enhancements to tooling, workflows, documentation, and end-user experience., • Mentor junior team members and model high standards for customer service, quality, and accountability., • Serve as a key escalation point for the IT Help Desk; diagnose and resolve complex incidents across Windows/macOS, Microsoft 365, Azure/Intune, and Okta., • Provide advanced troubleshooting for networking, internet, and telephony; oversee enterprise print management., • Support assigned applications; document root cause, impact, and remediation, and contribute to the IT knowledge base., • Bachelor’s degree in any IT field or equivalent, with 3+ or more years of IT experience in a complex and geographically diverse environment., • Proficiency in Okta, Salesforce, Microsoft Word, Excel, Outlook, Teams and Microsoft Power Suite required., • Preferred: Office 365 Administration, Microsoft Azure, Microsoft Intune, Onelogin Identity Access Management and Control, Desktop application installation and support, Help Desk Ticketing applications (JIRA Service Desk is preferred), Cloud based phone systems and call tree configuration/setup, Network configuration and wireless network setup, Conferencing solutions (Zoom, Skype, Blue Jeans, etc…), LogMeIn and/or Remote User Access software, Firewall reporting, support and baseline configuration., • Requires solid customer service skills and the ability to communicate technical issues to non-technical people., • Understanding of how software systems relate to operational needs., • Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities., • Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments., • Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job., • Health, Dental, Vision, • Retirement 403(b) + employer matching, • 4 weeks accrued PTO, • 12 Paid Holidays per calendar year, • Up to 3 Floating Holidays per calendar year, • Paid Sick Time, • Modified Educational Assistance, • Maternal and Paternal Leave, • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer, • FSA, HRA #zr

Job DescriptionCompany Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting.. Job Description Technical Skills Required: • Onsite IT support (1st / 2nd level), • Windows environment, Office 365, • Azure & Entra ID, • Apple environment (Mac, iPhone, iPad), • iTunes, • JAMF (strong asset), • Hardware support (PCs, Macs, printers, scanners…), • Support to end-users on workstations and mobile devices, • Installation, replacement, relocation, and removal of IT equipment, • Troubleshooting hardware and software incidents, • Support for monitors, printers, scanners, and docking stations, • Receiving, inventorying, preparing, and installing IT equipment, • Providing clear and timely feedback to users and ensuring proper ticket updatesQualifications Expected Profile: • Minimum 3 years of onsite support experience, • Excellent customer service and communication skills, • Ability to work independently and take initiative, • Organized, professional, and hands-on approach Additional Information Working hours: 09:30–18:00 (1-hour lunch break, no support required) Mode: On-demand On-Site, One or Two days per month All our positions are open to both women and men and are, of course, open to people with disabilities.

Job DescriptionJob Summary SENA is seeking a Wave Support Staff member to join our technical team. In this role, you will be responsible for supporting the "Wave" system, our internal software used for operations and logistics. You will serve as the primary helpdesk contact for users, troubleshooting technical errors, guiding them through system features, and working with our IT team to resolve bugs. This is an ideal role for an IT professional with strong problem-solving skills and experience supporting business software. Key Responsibilities * System Support: Act as the first point of contact for employees and customers experiencing issues with the Wave application. * Troubleshooting: Diagnose and resolve technical problems (login issues, error messages, system lags) via phone, email, and chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software Development teams with detailed notes. * Documentation: Log all support tickets, interactions, and resolutions in our tracking system to ensure a history of issues is maintained. * Testing: Assist the technical team in testing system updates and new features before they are released to users. * Training: Provide basic training and "how-to" guidance to non-technical users to help them use the Wave system efficiently. Qualifications * Education: High school diploma or equivalent required. An Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred. * Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role. * Technical Skills: * Strong ability to troubleshoot software and navigate web-based applications. * Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse Management Systems (WMS) or logistics software is a major plus. * Basic understanding of networking and databases. About SENA SENA is a global leader in innovative communication systems for adventure enthusiasts and professionals. We produce advanced connectivity solutions, including motorcycle helmets and outdoor communication devices using Bluetooth 5.0 and Mesh Intercom™ technology. We are a fast-paced, technology-driven company looking for dedicated staff to support our growing operations.

Job Description Application Deadline: March 8, 2026 or until position is filled General Summary This position ensures proper installation, operation and maintenance of employee’s hardware and software. The person in this role provides technical support to employees both in-person and remotely. The IT Support Specialist receives, prioritizes, documents and actively resolves end user help requests. Essential Duties/Responsibilities • Build and install computer systems (Windows and Mac) and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards, • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications., • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance, • Identify, log and resolve technical problems with software applications or network systems, • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary., • Explain and document technical issues in a clear way to clients, • Accurately record, update and document requests using the IT Support ticketing system., • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation, • Ensure that work is carried out within agreed service levels and in accordance with department guidelines, • Perform user account maintenance in systems and applications related to employee hire, termination and transfers, • Assist with physical and logical security, ensuring that company security controls are functional and operating correctly, • Ensure that the Company is compliant with software licensing, network and systems legal requirements, • Work may require infrequent weekend and evening work and as well as travel to remote locations, • Meet fiscal requirements while ordering new equipment including printers, monitors, computers and other devices, • 2 years of computer knowledge working in Windows, Mac OS X, helpdesk and IT related experience, • Degree or certification in computer or technology related field preferred, • Must be knowledgeable in all aspects of computer support, and possess good problem-solving skills, • Solid understanding of UNIX/Linux, Routing, switching, networking, security and general computer repair, • Job requires the ability to manipulate small tools required to repair and replace components in desktop and laptop computers, • Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction. This position is not only a technical worker but often deals directly with the customer (internal), offering advice, training, solutions, and guidance, and will greatly influence the customer opinion of the team., • Must be able to work with confidential information in a secure and professional way, • Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus., • Employee will regularly be required to work in tight spaces, under desks, in closets, equipment racks, overhead cable management, ceilings and under raised floors, • Working conditions may include being in an open (shared) cubicle/workspace area. Please feel free to review our Benefits at the following link:

Job Description Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Application Support Specialist FLSA Status: Non-Exempt Department: IT Reports To: Manager of End User Experience Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for an Application Support Specialist in our Dallas office. The Application Support Specialist serves as the first point of contact for customer technology requests via telephone or email; responds to customer requests and solves technology issues, while taking detailed notes in our incident management system of steps for resolution; and manages the flow of other requests. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: • Provide 1st and 2nd level support for firm-approved applications and technology equipment., • Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure., • Produce documented details of all service calls in the ticketing system., • Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades., • Maintain an in-depth understanding of the needs and issues of customers, departments, and practice groups., • Maintain an in-depth knowledge of assigned application sets, focusing on those assigned to become the Subject Matter Expert (SME) for both the end user and from the troubleshooting side., • Create and maintain Knowledge Base articles for end user support issues., • Monitor support issues related to the assigned applications., • On assigned SME applications, participate with the project team on upgrades and keeping communications open so that the TRC, the IT Department, and user community are informed., • Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues., • Advanced MS Office Skillset – Certifications in Word, Outlook, Microsoft 365 preferred., • Critical Thinking and Problem-Solving Skills – Ability to work in a fast-paced environment and use these skills to resolve issues for end users. This includes skills of asking good questions and actively listening in order to focus on the problem the customer is facing., • Ability to build relationships with end users and staff to provide next-level support and a culture of collaboration., • Technical Expertise – Continual and self-paced improvement of technical expertise, specifically mastery of the Firm’s applications and other technology., • Ability to be self-directed, stay on top of deadlines and follow up with assignments that are outside of answering service calls., • Communication skills necessary to follow instructions effectively from a diverse group of clients, attorneys, and staff to provide information with courtesy and tact by e-mail, telephone, or in-person., • Communication skills necessary to document, follow, and communicate complex technical processes and instructions., • Ability to use a computer, keyboard, and other standard equipment., • Ability to review and interpret documents and data, with or without reasonable accommodations., • Ability to communicate effectively in person, over the phone, and through written correspondence., • Ability to lift and move PC equipment, printers, and other hardware up to 30 pounds, with or without reasonable accommodations. Education: • Thorough knowledge of complex automated information systems management as normally acquired through a Bachelor’s degree in MIS, computer science, or business administration; or the equivalent experience. Years of Experience: • Normal office environment with little exposure to excessive noise and temperature., • Ability to travel via private or public conveyance as may be required for support role. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at

Job Description Application Deadline: March 5, 2026 or until position is filled. General Summary Network Operations Center (NOC) Technicians monitor critical network elements and engage in proactive network systems monitoring, providing 24/7 operational monitoring and support to customer's network and devices throughout our industry. This position is responsible for technical support and issues that come into the NOC via customer and/or monitoring software. This role responds to escalations and resolves issues that arise from hardware and software failures on our network. The NOC is responsible for resolving all manageable incidents within its scope and capabilities supporting first call resolution, escalating only complex or unresolved issues beyond its operational authority. This position is the central communication coordinator for the Company’s Field and Network Operations group. The Network Operations Center Technician (NOC) maintains the network and responds as necessary to incidents across several field divisions. Essential Duties and Responsibilities • Monitor, support and trouble-shoot network issues throughout the Company’s field divisions., • Answer inbound calls and resolve incidents for field service technicians and provide proactive network outage notification to the Network Field Infrastructure team; manage closure and document resolution; perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents., • Perform triage and escalation of network events; utilize advanced diagnostic tools to isolate and remediate incidents. Diagnose issues with routers, switches and wireless uplinks; document and escalate issues., • Provide proactive network outage notification and coordinate restoration with Field Infrastructure and Engineering teams., • Access network equipment remotely to identify and resolve issues., • Create and maintain accurate incident and change tickets; document resolution steps and lessons learned., • Maintain the Company’s network environment; utilize all provided utilities, tools and applications; ensure a high level of service availability., • Respond to network alarms and execute the proper classification, prioritization, and escalation workflows. Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate., • Collaborate with DevOps and NetOps teams to identify automation opportunities in monitoring, ticketing, and workflow orchestration., • Maintain and comply with standard Company technical and administrative procedures., • Monitor network status and provide support for issues related to the network infrastructure, hardware and applications., • Develop and maintain excellent customer relationships., • Act as a command center for the Network and Field groups during network crises., • Work with service providers to resolve circuit problems., • Manage the on-call and escalation directory., • Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints., • Shift work is required inclusive of weekends, holiday and/or evening work and some travel may be required., • Previous experience in a Network Operations Center preferred., • Strong familiarity with PC, networking and electronics systems., • Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS). Knowledge of IP networking, VLANs, routing/switching, and RF/Wireless infrastructure., • Ability to interpret logs, metrics, and telemetry data for proactive issue detection., • Basic experience with Network Management System (NMS) and monitoring applications., • Strong network problem isolation, resolution, analytical and diagnostic skills., • Basic understanding of electrical theory, electrical operation and broadcast radio frequency (RF)., • Ability to work independently and accommodate various shifts in a 24x7x365 environment., • Must be comfortable working in a high stress, fast paced environment with shifting priorities., • Excellent communications skills (verbal and written)., • Exceptional attention to detail., • Self-starter who can find and resolve issues as they are identified., • Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio., • Contribute to internal knowledge-sharing and peer mentorship to improve team capability and efficiency. Working Conditions • Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus., • Working conditions may include being in an open (shared) cubicle/workspace area, • Daily travel within the Company's geographical footprint and external destinations may be required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link:

Job DescriptionSalary: If this describes you - We need to talk! While you sometimes move too quickly, do you enjoy "spinning plates" and thrive in an environment with lots of moving parts? Are you a detail oriented perfectionist who gets the job done? Are you energetic and like variety when it comes to doing multiple tasks? Is your communication loaded with details and delivered in quick bursts?Are you an optimistic person that has a naturally persuasive style? At Austin Lane the Help Desk Technician provides frontline technical support for managed services clients by responding to and resolving service tickets. This role focuses on troubleshooting technical issues, assisting end users, and ensuring timely resolution while delivering excellent customer service. Responsibilities and Duties • Respond to IT support tickets in a timely and professional manner., • Diagnose and resolve hardware, software, networking, and user-access issues., • Provide support both remotely and in person., • Properly document issues, root causes, and resolutions within the IT Helpdesk tracking system., • Set up, configure, and deploy computers, printers, scanners, and mobile devices., • Install and configure Windows OS, Microsoft Office 365, Teams, and business applications. Qualifications and Skills • 3-5 years of technical experience in help desk customer support., • CompTIA A+ Certification required, • Knowledge of computer operating procedures, network protocols, system software products and applications and multi-vendor environments, • Knowledge of multiple backup technologies including Tape/Disk/Cloud and understanding on use cases each may be applied, • Familiarity with ticketing systems and remote support tools., • Strong troubleshooting, communication, and customer service skills., • Ability to manage multiple tickets and prioritize workload effectively., • Windows operating systems: 10/11, Server 2016, 2019, 2022, • Microsoft Exchange 2016, 2019, • Microsoft Office 2019/365, • Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID, • Wireless Infrastructure, • Virtualization, Hyper-V/VMWare, ESXI, • Cyber Security Hardening Techniques & Best Practices

Job DescriptionPosition Overview We are seeking a high-impact Service Desk Manager to lead and evolve our service delivery function within a fast-paced MSP environment. This individual will not only manage day-to-day operations but will serve as a strategic leader, balancing priorities, driving accountability, and ensuring alignment across technical teams, finance, and executive leadership. This role requires someone who can make critical tradeoff decisions, communicate effectively across departments, and maintain operational excellence while supporting growth. Key ResponsibilitiesLeadership & Operational Excellence • Lead, mentor, and develop Service Desk team members, fostering a culture of accountability, ownership, and continuous improvement, • Establish clear priorities across tickets, projects, and escalations to ensure optimal service delivery, • Make informed tradeoff decisions between speed, quality, and resource allocation Strategic Planning & Financial Alignment, • Plan and manage department budgets, including tools, staffing, and operational costs, • Oversee vendor renewals and contract management, ensuring cost-effectiveness and alignment with business needs, • Evaluate tools and services to ensure ROI and operational efficiency Vendor & Risk Management, • Manage relationships with key vendors and third-party providers, • Identify operational and technical risks within the service desk and broader environment, • Implement mitigation strategies to ensure service continuity and security Cross-Functional Communication, • Translate technical priorities into business-level insights for:, • Finance, • Operations, • Executive leadership, • Clearly communicate tradeoffs, risks, and impacts to support informed decision-making, • Act as the bridge between technical teams and business stakeholders Project & Initiative Coordination, • Coordinate internal IT initiatives and service improvements, • Ensure timelines are maintained and teams remain aligned on deliverables, • Hold teams accountable for execution and follow-through Qualifications, • 5+ years of experience in an MSP or IT services environment, • Proven leadership experience managing service desk or support teams, • Strong understanding of:, • Ticketing systems (ConnectWise, Autotask, Halo, etc.), • Service delivery metrics (SLA, CSAT, backlog, utilization), • Experience with budgeting, vendor management, and operational planning Core Competencies, • Decision-Making: Ability to prioritize and make tradeoffs under pressure, • Leadership: Builds high-performing, accountable teams, • Communication: Translates technical challenges into business outcomes, • Execution: Drives initiatives forward and ensures completion, • Business Acumen: Understands financial impact of service delivery decisions What Success Looks Like, • Improved SLA performance and reduced backlog, • Strong team accountability and morale, • Clear alignment between IT, finance, and operations, • Efficient vendor management and cost control, • Thinks like an owner, • Communicates like an executive, • Executes like a project manager, • Leads like a coach

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at You'll DoAbout the Team IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity. About the Role As an IT Operations Specialist, you will play a key role in supporting and scaling CoreWeave's internal IT environment. This role blends hands-on end-user and systems support with automation, platform ownership, and process improvement. You will work daily across identity, endpoints, SaaS platforms, and office infrastructure, while contributing to repeatable, scalable solutions that support a growing, distributed workforce. This role requires strong technical depth, sound operational judgment, and comfort operating in a fast-moving environment. Who You Are • 4–6 years of progressive experience in IT support or IT operations roles, preferably in cloud-native or high-growth environments, • Proven experience administering identity and access management platforms (Okta or equivalent), including lifecycle automation and group management, • Hands-on experience managing macOS and Windows endpoints using MDM platforms such as Jamf and Intune, • Experience administering ITSM platforms (Freshservice or similar), including ticketing workflows, asset tracking, and automation, • Strong understanding of user lifecycle management (onboarding, offboarding, role changes, device provisioning), • Experience deploying and supporting VDI environments and end-user workstations, • Scripting experience in Python, Bash, or PowerShell; familiarity with Terraform or other infrastructure-as-code tools for automation, • Solid understanding of cloud security fundamentals, MFA, device compliance, and endpoint protection (EDR, email security, MDM controls), • Ability to troubleshoot across SaaS, endpoint, identity, and network layers, • Experience creating and maintaining technical documentation for systems and operational procedures, • Willingness to participate in on-call rotations and provide occasional after-hours or weekend support for critical incidents Preferred • Experience supporting Kubernetes-based or containerized environments, • Exposure to compliance frameworks such as SOC 2 or ISO 27001, • Experience integrating SaaS platforms via APIs or automation tooling, • Knowledge of office network topology, hardware, and physical infrastructure, • Experience in high-growth startup or scale-up environments Wondering if You're a Good Fit? We believe in investing in our people and value diverse experiences—even if you don't meet every requirement. You may be a great fit if: • You enjoy building reliable, repeatable IT systems that scale with the business, • You're curious about automation, platform ownership, and improving operational efficiency, • You take pride in delivering a high-quality end-user experience while strengthening backend systems Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast. We're in an exciting phase of hyper-growth, building the essential cloud platform for AI innovators. We value curiosity, ownership, and collaboration, and we're not afraid to embrace a little chaos as we scale. Our core values guide how we work: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We foster an environment that encourages independent thinking, collaboration, and continuous learning. Growth opportunities are expanding rapidly, and you'll work alongside talented teammates who want to learn from you—and help you grow, too. The base salary range for this role is $98,000 to $130,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionOverviewThe IT Operations Support Specialist (Level 1) provides frontline technical support for Cavender’s retail stores, distribution centers, and corporate users. This role serves as the first point of contact for IT support requests and focuses on incident intake, scripted troubleshooting, and resolution of common technical issues. Level 1 support follows established procedures and knowledge base documentation to restore service quickly while delivering excellent customer service. Incidents requiring advanced troubleshooting, cross-system analysis, infrastructure investigation, or configuration changes are escalated to Level 2 or Level 3 support teams.Duties and Responsibilities • Support the “Cavender’s Culture” and drive the Mission, Vision and Values, • Serve as the first point of contact for IT support requests from stores, corporate offices, and distribution centers, • Log and manage incidents and service requests using the ServiceNow ITSM platform, • Perform scripted troubleshooting using established procedures and knowledge base documentation, • Resolve common technical issues related to Microsoft 365 applications including Outlook, Teams, and SharePoint, • Support password resets, account unlocks, and basic identity management tasks within Active Directory and Azure Active Directory (Entra ID), • Provide basic support for endpoint devices including laptops, desktops, printers, and mobile devices, • Assist with device setup, imaging, and onboarding for new employees, • Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system, • Escalate incidents requiring advanced troubleshooting, infrastructure analysis, or configuration changes to Level 2 support teams, • Ensure escalated incidents include clear documentation of symptoms, troubleshooting steps, and business impact, • Assist with maintaining internal knowledge base documentation and troubleshooting guides, • Coordinate with operations teams during store technology incidents or outages, • Participate in IT training and knowledge development across Cavender’s technology platforms, • Support after-hours maintenance windows, on-call rotations, and critical business events when requiredQualifications and Requirements, • Associate or Bachelor’s degree in Information Technology or equivalent experience, • 1–2 years of experience in a help desk, service desk, or technical support role preferred, • Basic understanding of Windows operating systems and endpoint troubleshooting, • Familiarity with Microsoft 365 applications, • Familiarity with ticketing systems such as ServiceNow or similar ITSM platforms, • Strong customer service and communication skills, • Ability to manage multiple support requests in a fast-paced environment, • Strong documentation and problem-solving skills, • Ability to participate in on-call rotations and occasional after-hours support, • Based in DFW, Houston, or Austin metropolitan areasPreferred Skills, • Experience supporting POS systems or retail technology environments., • Exposure to Active Directory, Azure AD (Entra ID), or endpoint management platforms., • Basic networking knowledge including Wi-Fi connectivity and VPN troubleshooting., • Entry-level technical certifications such as CompTIA A+, Network+, or similar. Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender’s store.

Job DescriptionBenefits: • Competitive salary, • Free uniforms Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients., • Collaborative and supportive team culture.Benefits:, • Competitive salary, • Health and dental stipend, • Paid time off and holiday schedule, • Professional development opportunities and reimbursement for certifications Flexible work from home options available.

Job Description Location: Dallas, TX (On-site) About Eagle Metal Eagle Metal is a leading manufacturer of connector plates and provider of truss and panel design software nationwide. We’re proud to be a growing company rooted in two core values: a Warrior’s Spirit — to work hard, innovate, and persevere — and a Servant’s Heart — to treat others with respect and always give that extra effort to help customers succeed. We’re currently seeking a detail-oriented and trustworthy Administrative Specialist to support our our administrative work in our Dallas office. This role is ideal for someone who is organized, can multi-task. Some some experience/background with software support/customer support or ticketing system assistance is a plus. Key Responsibilities · Answer phones and direct phone traffic · Assist with software support ticket management and flow · Coordinate with support department on serving in an administrative function for various projects, including vendor management and scheduling and some reporting · Opportunity to learn and assist with support calls · Assist with customer communication and feedback for softrware support · Receive and process vendor invoices · Keep track of and order office supplies and consumables · Assist in performing office administration duties · Assist in other data collection and reporting, as assigned · Complete other administrative tasks, as assigned · Assist in planning and running company events · Assist assigned department with administrative duties, that may include mailing, compliance, scheduling or other assigned tasks. · Direct assignments of recurring reporting, such as receivables, collections, POs, etc. · Performs other related duties as assigned Why Join Eagle Metal? Eagle Metal offers more than a job—it provides an opportunity to contribute to a growing organization built on integrity, craftsmanship, and service. The team is collaborative, mission-driven, and focused on solving real-world challenges in the structural component industry. This role plays a key part in supporting executive leadership and the company’s ongoing momentum. Job Requirements • High school diploma or equivalent, • Minimum of five years’ experience in administrative or support roles, • Demonstrated proficiency in Microsoft Office Suite; ability to learn proprietary systems (EMS), • Tech savvy, • Excellent written and verbal communication, • Strong organizational skills and attention to detail, • Proven ability to manage sensitive and confidential information with discretion, • Dependability, flexibility, and professionalism in high-trust, high-responsibility settings, • Embodiment of a Warrior’s Spirit and a Servant’s Heart in daily work PI282883444

Job Description Job Title: Entry-Level Help Desk and PC System Support Technician Location: Dallas, TX Job Type: Full-Time Job Summary: We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications. Key Responsibilities: • Provide first-level technical support for hardware, software, and network issues via phone, email, or in person., • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals., • Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications., • Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems., • Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches., • Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system., • Perform routine maintenance, updates, and security patches for IT systems., • Assist in IT asset management, including inventory tracking of computers and accessories., • Provide guidance and training to end-users on best IT practices and security awareness., • Escalate unresolved issues to senior IT staff or external vendors as needed. Required Qualifications: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)., • Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira., • Basic knowledge of Windows and macOS operating systems., • Understanding of Microsoft Office 365 applications and troubleshooting., • Familiarity with Active Directory, user account management, and password resets., • Strong problem-solving skills and ability to diagnose technical issues., • Good communication skills with the ability to explain technical concepts to non-technical users., • Willingness to learn and adapt in a fast-paced IT environment. Preferred Qualifications: • CompTIA A+, ITIL, or other relevant IT certifications., • Experience with ticketing systems like ServiceNow, Zendesk, or Jira., • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)., • Previous experience in a help desk or IT support role (internship or part-time acceptable). What We Offer: • Competitive salary and benefits package., • Opportunities for training and career growth., • A collaborative and supportive team environment., • Hands-on experience with various IT technologies and systems. If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply! How to Apply: Submit your resume and a brief cover letter explaining your interest in the position.

Job Description Job Title: (Bilingual - Spanish) Help Desk and PC System Support Technician Location: Dallas, TX Job Type: Full-Time Job Summary: We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications. Key Responsibilities: • Provide first-level technical support for hardware, software, and network issues via phone, email, or in person., • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals., • Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications., • Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems., • Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches., • Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system., • Perform routine maintenance, updates, and security patches for IT systems., • Assist in IT asset management, including inventory tracking of computers and accessories., • Provide guidance and training to end-users on best IT practices and security awareness., • Escalate unresolved issues to senior IT staff or external vendors as needed. Required Qualifications: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)., • Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira., • Basic knowledge of Windows and macOS operating systems., • Understanding of Microsoft Office 365 applications and troubleshooting., • Familiarity with Active Directory, user account management, and password resets., • Strong problem-solving skills and ability to diagnose technical issues., • Good communication skills with the ability to explain technical concepts to non-technical users., • Willingness to learn and adapt in a fast-paced IT environment. Preferred Qualifications: • CompTIA A+, ITIL, or other relevant IT certifications., • Experience with ticketing systems like ServiceNow, Zendesk, or Jira., • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)., • Previous experience in a help desk or IT support role (internship or part-time acceptable). What We Offer: • Competitive salary and benefits package., • Opportunities for training and career growth., • A collaborative and supportive team environment., • Hands-on experience with various IT technologies and systems. If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply! How to Apply: Submit your resume and a brief cover letter explaining your interest in the position.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX)and they are in need of aIT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is aplus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionDescription: Description StrideCare is a fast-growing medical group who is committed to delivering personalized, quality, patient-centric care. Our team of providers and staff place patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. We are seeking an IT Help Desk Support Specialists that is passionate about improving the quality of life for our patients through exemplary, compassionate care to join our team. StrideCare is a multi-specialty physician group focused on delivering comprehensive lower extremity care across Texas. Our expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Our physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds. StrideCare is headquartered in Dallas, Texas with practices across the state. Job Summary: StrideCare, a healthcare multi-specialty physician group, is seeking a skilled Help Desk Support Specialists to provide technical support and assistance to our clients and end-users. The ideal candidate will be responsible for responding to customer inquiries, diagnosing, and troubleshooting technical issues, maintaining correct user licensing, and resolving problems to ensure customer satisfaction. The Help Desk Support Specialists will work closely with our team to deliver prompt, efficient, and effective technical support to healthcare clients. Job Duties and Responsibilities: • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner., • Provide technical assistance and support for hardware, software, and network related issues., • Diagnose and troubleshoot technical issues related to computer systems, applications, and hardware., • Collaborate with other members of the IT team to resolve complex technical problems and escalate issues as needed., • Install, configure, and maintain hardware and software for end-users, including laptops, desktops, printers, and mobile devices., • Provide training to end-users on basic technical issues and software applications., • Assist in development of new Policy and Procedure., • Document technical issues and resolutions in a help desk ticketing system., • Follow up with customers to ensure that technical issues have been resolved and customer satisfaction is achieved., • Participate in IT projects and initiatives as needed., • Bachelor's degree or equivalent work experience in Computer Science, Information Technology, or a related field., • Minimum of 5 years’ experience in a help desk or technical support role, preferably in the healthcare industry., • Minimum of 5 years of experience supporting Windows Operating systems, Microsoft 365 (Entra, Azure, SharePoint, Exchange, Teams, and InTune) and Microsoft Office Suite (Word, Excel, Outlook, SharePoint, Teams, OneDrive)., • Experience working with RMM tools, MDM, Intune., • Experience managing UCaaS platforms (Ring Central, Vonage, 8x8, etc.), • Experience with remote desktop support and virtualization technologies., • Strong customer service skills and ability to work effectively with customers of all levels., • Excellent communication skills, both verbal and written., • Ability to work in a fast-paced environment and manage multiple priorities., • Availability to travel 25%., • Experience with help desk ticketing systems and ITIL practices is a plus., • In-office role, • 25% travel related to clinic builds or acquisitions (company-paid), • Ability to sit for extended periods while working at a computer., • Manual dexterity required for operating office equipment (e.g., computers, phones, fax machines)., • Ability to lift and carry up to 20 pounds occasionally., • Visual acuity is required to perform tasks involving computer screens and paper documents., • Ability to move around the office to access files, office machinery, and other equipment. *StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed. Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged