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The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle. The Desktop Support Technician will sup

Provide Tier 2 support via phone, ticketing system, email, and remote tools. Remote support tools and RMM/monitoring platforms. Self-motivated and able to work independently in a remote environment.

You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation po

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Hi, we're The Browser Company 👋 and we're building a better way to use the internet. Browsers are unique in that they are one of the only pieces of software that you share with your parents as well as your kids. Which makes sense, they're our doorway to the most important things — through them we socialize with loved ones, work on our passion projects, and explore our curiosities. But on their own, they don’t actually do a whole lot, they’re kind of just there. They don’t help us organize our messy lives or make it easier to compose our ideas. We believe that the browser could do so much more — it can empower and support the amazing things we do on the internet. That’s why we’re building one: a browser that can help us grow, create, and stay curious. To accomplish this lofty task, we’re building a diverse team of people from different backgrounds and experiences. This isn’t optional, it’s crucial to our mission, as we need a wide range of perspectives to challenge our assumptions and shape our browser through a bold, creative lens. With that in mind, we especially encourage women, people of color, and others from historically marginalized groups to apply. At The Browser Company, we're building AI-powered browsers that transform how people work and we believe that same spirit of innovation should extend to how we support our own team. You’ll join a small but mighty IT team, playing a critical role in building the systems that keep our global, hybrid workforce productive and secure. Working closely with our IT Program Manager and partnering across Security, Engineering, and the People team, you’ll strengthen the collaboration tools, automations, and identity systems that enable hundreds of people to do their best work every day. You’ll be deeply involved in the day-to-day delivery of IT services, making sure support, tooling, and processes run smoothly and that every interaction with technology feels seamless and human. We’re looking for a technologist who approaches IT as both craft and service. From reimagining device management to implementing modern IGA tools for just-in-time access controls, you’ll help define what modern IT looks like at a next-generation software company. This is an exciting time to join - The Browser Company is growing rapidly and facing new IT challenges as we build the future of AI-powered browsing. Design, implement, and maintain automated systems for employee onboarding, access management, and offboarding that scale globally Build and maintain RBAC and birthright access policies that give team members the access they need to do their jobs efficiently while maintaining least privilege Deploy and manage secure device management solutions for our globally distributed team Utilize infrastructure-as-code to standardize configuration management Automate routine IT workflows and manage the IT ticketing process to free the team to focus on high-impact work Partner with Security to establish and monitor compliance controls across endpoints Evaluate and recommend new IT tools and SaaS platforms that improve security, scalability, and employee experience Create clear documentation and educational resources that help the team work securely and independently You’re a versatile IT engineer with 5+ years of experience in fast-paced, distributed environments - skilled in SaaS and endpoint management, automation, and light software development, with a strong focus on Identity & Access Management (especially within Google Workspace ecosystems) You have a strong grasp of endpoint management tools and frameworks (MDM, BYOD, MAM) across platforms - primarily focused on macOS environments, with additional experience supporting Windows devices You’re familiar with provisioning workloads on major cloud providers such as AWS, Azure, and GCP You’ve implemented and managed SSO systems (Azure, Google, Okta) and SCIM integrations to establish RBAC and birthright access controls for corporate identities You’re proficient in writing reliable, production-level automation code using Go, Python, Bash, or comparable languages You're pragmatic and know how to balance security with an excellent user experience You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency You're excited to work in a fast-paced startup environment where you'll implement new systems and technologies Most of our team is based in North American time zones and we require 4+ hours of overlap with Eastern Time You resonate with our _. Identity and Access Management: Google Workspace, Conductor One, Terraform Email and Messaging: Gmail and Slack Document Creation and Collaboration: Notion, Linear, Google Meet Credential Management: 1Password Project Planning: Linear Endpoint Management: JAMF (Mac), Intune (Windows) Our total compensation for full-time employees includes base salary, equity, and comprehensive benefits. The annual base salary range for this role is $150,000-$200,000 USD. The final offer will depend on your experience, expertise, and interview performance. Our goal is simple: if it feels like the right mutual fit, compensation shouldn’t be the thing that gets in the way. We’ve built a small, talent-dense team who cares deeply about their craft, and we pay competitively in line with current market benchmarks. Benefits. We offer best-in-class benefits (_) designed to support you, your family, and your life outside of work. Think big-company perks with startup-style impact, ownership, and ways of working — so you have the space and support to do the best work of your career. Location. We’re a remote-friendly company and can hire in the US or Canada. If you live in New York (or want to visit), you’re welcome to work from our office in Williamsburg. The Browser Company is an ambitious team of close to 100 people (and growing!) who are passionate about building great products. We are a remote-first, distributed team, with the option to work from office in Brooklyn, New York. We strongly support diversity and encourage people from all backgrounds to apply. 🚙 To read more about what we value as a company, check out _ on our blog.

Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Tech

Job DescriptionNetwork/Systems Adminstrator (In office only) As a Network/Systems Adminstrator at ITG, you will provide hands on network engineering expertise that involves server and front end device installation, configuration, troubleshooting, and management of network devices such as routers, switches, and firewall. You will work in a technical support/lead capacity. The Network Support Specialist will be responsible to provide onsite and remote support for several corporate infrastructures. You will respond to tickets through our ticketing system in accordance with our SLA’s and document your work and resolutions to assist in maintaining our Knowledge Base and provide accurate client billing. We take pride in our client relationships, and we depend on our team to provide courteous, efficient, and accurate resolutions. As a consulting firm, we work with many different network infrastructures, and must be proficient at a large variety of software, hardware, and security products. Ideal candidates are: • Security-conscious, self-starters with strong initiative and able to work independently without direct supervision or as a highly functioning member of a project team., • Able to accurately diagnosis and provide detailed status reports & timely escalations., • Able to build positive working relationships with external client management personnel and peers., • Competent learning in a fast-paced environment. Required Qualifications: • Strong communication skills., • Ability to quickly assess technical support questions and determine best course of action., • Previous customer service-oriented role with a focus on technical support., • A clean NYS Drivers license and reliable transportation. Technical Skills Preferred: • College degree or 4 years experience in lieu of a degree., • Experience working with Microsoft operating systems., • Experience working with Microsoft Azure platform., • Familiarity with Cloud computing and open source solutions., • Production experience with Windows Server 2019/2022/2025., • Upgrades, migrations, backup, restore, critical updates, monitoring, security and reporting., • DNS, DHCP, Active Directory, Group Policy., • Strong understanding of infrastructure basics., • LAN, WAN, VPN, RDP, printing, anti-virus, software installation., • Fundamental understanding of virtualization concepts., • Software experience with VMWare, Veeam, Hyper-V., • Familiarity with storage concepts and technologies - RAID, SAN, NAS. If you are motivated and eager to build your career and advance in the ever-changing world of IT, Security, and Infrastructure, then you will be a great fit with the team here at Integrated Technology Group. Previous technical support experience is required, and college education or IT certification preferred. A well-rounded education is a perfect fit for the dynamic field of IT Consulting. We offer retirement options with employer contribution match, health insurance options, paid vacation, and salary is commensurate of experience and ability. Job Type: Full-time. Non-remote. Pay: $70,000- 80,000

Job Description Law Clerk II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: • Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys. • Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions. • Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials. • Conducts database searches for documents and information. • Troubleshoot technical issues with review platforms and tools. • Apply redactions to documents of all types including audio files. • Draft review memos and other litigation documents as required by attorneys. • Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials. • Use task ticketing software to track litigation case support. Qualifications: - J.D. Degree - Active member of the Bar in any U.S. jurisdiction - Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials - U.S. Citizenship. - Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys. - Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources. - Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw. - Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging. - Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description We are seeking an experienced Carrier Voice Engineer to secure, support, and optimize carrier-grade voice services across wireline, wireless, wholesale, enterprise, and interconnect environments. This role requires deep expertise in VoIP, SIP, TDM, SBC platforms, voice security, fraud mitigation, AI-enabled analytics, software systems, databases, and Tier III operational support. The ideal candidate has hands-on experience with large-scale telecom voice platforms, SIP trunking, SS7/SIGTRAN, DDoS protection, security monitoring, data analysis, and automation within a highly available carrier network. Key Responsibilities • Design, implement, and maintain security controls for carrier-grade voice platforms, including SIP infrastructure, SBCs, softswitches, media gateways, and interconnect gateways., • Configure, harden, and troubleshoot Session Border Controllers supporting carrier interconnects, SIP trunks, wholesale, enterprise, and customer-facing voice services., • Protect voice infrastructure against SIP-based attacks, toll fraud, robocalling abuse, traffic pumping, caller ID spoofing, DDoS events, and abnormal call routing behavior., • Monitor voice networks for security events, service-impacting issues, fraud indicators, and anomalous traffic patterns using logs, telemetry, SIEM tools, and operational dashboards., • Apply AI, machine learning, automation, and advanced analytics to improve fraud detection, threat identification, incident response, and operational efficiency., • Analyze telecom data from CDRs, SIP logs, SBC telemetry, routing systems, firewalls, DNS, SIEM platforms, fraud systems, and operational databases., • Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations., • Query and analyze relational or analytics databases to support troubleshooting, reporting, fraud investigations, and security analysis., • Provide Tier III support for voice security incidents, SIP/SBC issues, fraud events, DDoS attacks, and complex service-impacting problems., • Support secure migration and ongoing protection of legacy and hybrid voice environments, including TDM, SS7, SIGTRAN, PSTN gateways, and IP-based voice platforms., • Maintain high availability and resiliency through secure design, geographic redundancy, failover validation, disaster recovery planning, and capacity management., • Maintain documentation, standards, diagrams, playbooks, and procedures; support audits, risk reviews, regulatory requirements, and security governance activities. Required Qualifications • 7+ years of experience in telecom network engineering, voice engineering, network security, or carrier operations., • 5+ years of hands-on experience with carrier-grade VoIP, SIP, SBC, softswitch, or voice platform environments., • Strong knowledge of telecom voice technologies and protocols, including SIP, RTP/SRTP, TLS, SDP, DNS, SS7, SIGTRAN, ISUP, and SIP trunking., • Experience with carrier voice platforms such as Cisco, Metaswitch, Genband/Ribbon, NetSapiens, or comparable SBC/softswitch platforms., • Experience securing SIP trunks, carrier interconnects, wholesale voice, enterprise voice, and customer-facing voice services., • Knowledge of voice fraud patterns, telecom abuse scenarios, and mitigation techniques., • Experience with AI/ML, automation, scripting, or analytics used for fraud detection, anomaly detection, reporting, or network/security operations., • Experience working with software applications and databases used in telecom, security, fraud, provisioning, reporting, or operations environments., • Familiarity with tools such as SIEM platforms, firewalls, DDoS platforms, packet capture tools, CDR repositories, fraud systems, dashboards, and log analysis platforms., • Strong troubleshooting skills using Wireshark, tcpdump, SIP traces, SBC logs, CDR analysis, SQL queries, and platform diagnostic tools. Preferred Qualifications • Experience supporting Tier 1, Tier 2, or large regional carrier voice networks., • Experience with STIR/SHAKEN, robocall mitigation, call authentication, or voice reputation platforms., • Experience with scripting, automation, data analysis, or reporting tools such as Python, SQL, Bash, PowerShell, REST APIs, Power BI, or Grafana., • Experience with relational or analytics databases such as Oracle, SQL Server, PostgreSQL, MySQL, Snowflake, Databricks, Elasticsearch, or OpenSearch., • Familiarity with OSS/BSS, provisioning systems, service assurance platforms, fraud management systems, network inventory systems, SIEM/SOAR, or ticketing platforms., • Relevant certifications such as CISSP, CISM, or CCNP Security About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here Git, PR review, CI, staging and feature flags as your default way of working Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like Judgment about where a fix belongs, in code, in the agent or in the knowledge base A track record carrying signal between support, product and other functions and turning it into action Comfort managing your own work in a fast-moving environment, high ownership and high autonomy Genuine interest in AI, creative tools or both The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |

Job Title: Digital Operations Coordinator Hourly/Salary Compensation Range: TBD (based on experience and final hours/week) Contract Length: Initial 6-month contract with very strong potential for ongoing extension Location: 100% Remote Hours: 8am-5pm M-F, MST hours Estimated 20–40 hours/week • Core collaboration during Mountain Time business hours, • Some heads-down work can be done flexibly outside core hours Start Date: As soon as possible Client Overview: A leading, nonprofit health system based in the western U.S. serving patients across 7 states. The system combines care delivery with their own insurance arm for a value-based, population-health model, and leans heavily on technology and data-driven care. Job Description: Our client's Marketing team is seeking a Digital Operations Coordinator to own the operational build and launch of new location pages across the enterprise. This is not a creative design or traditional marketing role; it is a process-heavy, operations-focused position centered on data accuracy, workflow management, and cross-functional coordination. The coordinator will manage a multi-step workflow (roughly 6–10 steps) for ~90+ new location pages this year and dozens of active projects at any given time. This includes gathering required data (names, addresses, Epic/marketable location IDs, services, providers), entering and tracking tickets across multiple internal systems, and coordinating with teams such as Provider Data Services, .org/web, Digital, and EPMO/operations to ensure pages go live correctly and on time. A key outcome of this role is to ensure that patients can easily find accurate, up-to-date location information on the health system's website and via Google/Bing search results. You will think beyond checklists to consider patient experience, troubleshoot issues when pages aren’t displaying correctly, and flag when new pages are or are not necessary based on how providers and locations appear online. You will embed with the Marketing team, working closely with team members who are responsible for the higher-level marketing, awareness, and patient acquisition work. By owning the operational/ticketing piece, this role frees the team to focus on strategy and campaigns. Skill Set Requirements: • 2–3+ years experience in a process-driven, operational, or project coordination role (e.g., digital operations, marketing operations, web operations, project coordinator, program coordinator)., • Proven ability to manage multiple concurrent projects with many steps, dependencies, and stakeholders., • Strong organizational skills; comfortable working from checklists, dashboards, and spreadsheets., • Hands-on experience with ticketing systems (ServiceNow, Service Hub, Jira, or similar)., • Proficiency with Airtable and/or similar database-style tools, and Microsoft Excel., • Comfort working in Microsoft Teams and a structured shared-folder environment., • Excellent written and verbal communication skills; able to clearly document, follow up, and escalate issues with internal partners., • Ability to work with ambiguity and shifting timelines (e.g., clinic opening dates moving, changing priorities)., • Strong attention to detail and quality control for data entry, page reviews, and linkages between systems., • Patient-centric mindset: can think about how location and provider information appears in search and what experience a patient would have navigating to a clinic. Nice to Haves: • Experience in a healthcare or health system environment, especially with multi-location structures., • Familiarity with:, • ServiceNow / Service Hub, • Airtable (dashboards, status views, basic configuration), • Epic or other EMR systems, especially concepts like:, • Marketable location IDs, • Practice/clinic locations, • Working with EPMO or a formal project management office., • Understanding of how SEO, provider profiles, and location pages work together to drive organic search visibility (no advanced SEO expertise required)., • Experience managing high-volume operational workflows (e.g., dozens of similar tickets or requests simultaneously). Education/Certification(s)/License(s): • Bachelor’s degree in Business, Communications, Marketing, Information Systems, or a related field (or equivalent practical experience)., • Any project management–related training or certification (e.g., CAPM, PMP, or similar) is a plus but not required.

Genesys Cloud Engineer Remote 3-6 month contract Are you a contact center technology expert with deep experience in Genesys Cloud and enterprise voice platforms? We're seeking a Genesys Cloud Engineer to support, enhance, and optimize a large-scale contact center environment. This role is ideal for an engineer who thrives troubleshooting complex telephony issues, designing call flows, and improving customer experience through reliable contact center solutions. What You'll Do • Administer, configure, and support Genesys Cloud CX, Genesys Engage, or PureConnect environments., • Design and maintain contact center solutions including IVRs, call routing, queues, and skills-based routing., • Configure and support SIP trunking, voice gateways, telephony integrations, and VoIP infrastructure., • Troubleshoot complex voice quality, call routing, signaling, and connectivity issues., • Analyze SIP and RTP traffic to identify and resolve service disruptions., • Collaborate with business stakeholders to implement contact center enhancements and new capabilities., • Perform upgrades, migrations, integrations, and ongoing platform maintenance., • Monitor system performance and proactively optimize reliability and user experience., • Support contact center reporting, analytics, and operational improvements., • Partner with networking, infrastructure, and application teams to resolve cross-functional issues., • Maintain technical documentation, architecture diagrams, and operational procedures., • Participate in on-call support and incident response activities as needed. Required Qualifications • 3+ years of experience supporting Genesys contact center technologies., • Hands-on experience with one or more of the following:, • Genesys Cloud CX, • Genesys Engage, • Genesys PureConnect, • Strong understanding of:, • SIP (Session Initiation Protocol), • RTP (Real-Time Transport Protocol), • IVR design and configuration, • VoIP architecture and troubleshooting, • Experience diagnosing and resolving complex voice quality, telephony, and routing issues., • Knowledge of contact center operations and customer experience technologies., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent verbal and written communication abilities. Preferred Qualifications • Genesys Certified Professional (GCP) certification., • Experience with cloud contact center migrations and transformations., • Knowledge of workforce management, call recording, and quality assurance solutions., • Understanding of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing., • Experience integrating contact center platforms with CRM, ticketing, or third-party applications., • Familiarity with AWS and/or Azure cloud platforms. Key Skills Genesys Cloud CX • Genesys Engage • PureConnect • SIP • RTP • IVR Design • Call Routing • VoIP • Telephony Infrastructure • Contact Center Operations • Incident Management • Root Cause Analysis • Network Troubleshooting • Cloud Contact Center Why Join Us? You'll play a key role in delivering reliable, scalable, and high-performing contact center solutions that directly impact customer experience. This position offers the opportunity to work with modern cloud communications technologies, enterprise-scale voice environments, and cross-functional teams focused on innovation and operational excellence. #GenesysCloud #GenesysCX #ContactCenter #VoIP #Telephony #CloudEngineer #InfrastructureEngineer #CXTechnology #Hiring #RemoteJobs

Job Summary: Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. Unifi Aviation, LLC is seeking a Customer Service Agent for a full-time position in Albany,

This includes boarding, baggage service, reservations and resolving related complaints and problems. Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Job Title: Desktop Support I / Technical Support Specialist Location: Remote Duration: 12+ Month Contract Job Summary We are seeking a customer-focused Desktop Support I / Technical Support Specialist to provide accurate and timely technical assistance to customers via phone, email, and chat. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a commitment to delivering exceptional customer service in a fast-paced support environment. Key Responsibilities • Provide technical support to customers through telephone, email, and chat channels., • Troubleshoot software and technical issues while meeting established service level agreements (SLAs)., • Educate customers on product functionality, features, and best practices., • Accurately document and manage support incidents within ticketing and incident management systems., • Advocate for customers by tracking reported issues through resolution., • Collaborate with Development, QA, and Implementation teams to identify and resolve product-related issues., • Validate, document, and report software defects and design concerns., • Assist with testing and validation of new product releases and enhancements., • Participate in team meetings, training sessions, and knowledge-sharing initiatives., • Support special projects and additional responsibilities as assigned., • Maintain a professional, customer-focused approach in all interactions.

Company Description At TheraDriver, we are on a mission to revolutionize Autism Care. We empower both autism care clinics and parents of autistic children by providing exceptional technology and services including; AI-Enabled Scheduling, Family Care Groups, Behavior Technician (RBT) Training, Parent Care & Coaches, Care Operations Analytics and AI-Powered Treatment Plans. Based in San Francisco, CA, our goal is to optimize clinical operations and improve client outcomes. Role Description As a Technical Support Specialist, you will be responsible for assisting customers on technical issues, identifying training gaps, investigating open issues and coordinating with the Product & Engineering Team. You will manage all inbound Customer messaging, assigning tickets and supporting Customer Success Leads in customer satisfaction and retention. The ideal candidate will have a combination of technical and customer service skills with previous experience in resolving issues. You will take ownership and ensure all open issues are resolved promptly for your Clients, either directly by you or by another TheraDriver Team member. When there are software or business issues, you will conduct a root cause analysis to understand the source of the problem and recommend solutions to resolve it. If you find you are great at translating between technical teams and business or clinical teams, this role is for you! Key Roles and Responsibilities: • Technical Support - Provide Tier 1 & 2 support for the TheraDriver SaaS platform., • Technical Troubleshooting - Investigate, diagnose, and resolve user-reported technical issues via chat, email, and video. Coordinate escalations to Product or Engineering as needed., • Issues Tracking - Track and update issues in our ticketing system with precision and speed., • Issues Assignment - Ensure 100% of incoming tickets are resolved or routed to the correct team member., • Issues Management Platform - Maintain the Issues Management System by creating new customers accounts, monitoring SLA metrics, and supporting the Engineering ticket creation and resolution., • Manage Client Onboarding and Offboarding - Creating new accounts, deactivating accounts, and managing admin and clinic lists., • Access Management - Maintain user permissions, licenses, and configurations across platforms., • IT Documentation - Recommend improvements in IT processes and help document internal IT protocols., • Customer Training - Support the Director of Onboarding and Training to create new client training videos and documentation., • Assist Technical Program Managers as needed with new Client implementations and launches! Your First 30 Days • Meet the Team and learn about the Company Mission., • Acquire an exceptional knowledge of the TheraDriver software end-to-end, understanding all its key features, as well as nuanced edge cases. You will know the software better than any Customer Power Users., • Shadow existing Technical Program Managers, understanding what drives success with our Clients., • Jump into the Client Issues queue, answering and resolving a wide range of open issues. Begin taking tickets and resolving technical issues independently., • Dive deeper into the Autism Care Industry. Your First 90 Days • Achieve a 5 Star Customer NPS Score., • Independently manage day-to-day support operations and meet SLAs for internal and external issues., • Support the team in building a resource library of documentation and quick-reference guides., • Proactively identify recurring issues and recommend long-term fixes., • Support at least one company-wide tool rollout or upgrade! By the End of Year 1 • Be known across the company as a trusted, responsive, and solution-oriented team member., • Lead support for IT operations in at least one major initiative, • Alongside the Product and Engineering Team, log and prioritize open issues and feature requests, spotting trends and crafting product recommendations that will make a difference in the lives of our users., • Help shape scalable IT infrastructure as TheraDriver grows., • Reflect on all the milestones of being part of one of the fastest growing companies in the industry! Qualifications • East coast-based (EST Time Zone), Fully-Remote Position (Clinic hours can start at 7am EST), • 3+ years of experience in IT support, help desk, or systems administration, • Exceptional attention to detail, • Excellent technical ability -- can understand software and explain it to customers, • Strong troubleshooting skills with familiarity across Google Workspace, Microsoft, and SaaS tools, • Strong coach-mindset, can teach customers with incredible patience and empathy, • Clear communicator (written and verbal), especially when explaining technical issues to non-technical users, • Comfortable supporting remote teams and managing support tickets efficiently, • Experience with ticketing / issues management tools, • Excitement and urgency to build something amazing with our team, • Eagerness to learn and grow in a fast-paced, mission-driven environment This is a fully remote position. We cannot sponsor international candidates at this time. For more information, contact us at .

This full-time remote Junior System Administrator role at NEMA Construction s. Exposure to construction or project-based environments and experience with ticketing or IT service management tools is a plus.

Global IT Manager // Director of Information Technology Location: Howell, NJ Schedule: Full-Time, On-Site, Monday–Friday Compensation: $150,000–$160,000 Base Salary Note At this time, Fully Remote and Relocation candidates are not being considered for this position. Candidates must reside within regular commuting distance of Howell, NJ About the Opportunity Our client is seeking an experienced Director of Information Technology to lead and evolve its global IT operations from its Howell, New Jersey office. This is a high-impact leadership opportunity for a technology professional who can balance strategic planning with hands-on technical execution. The Director will oversee IT infrastructure, systems administration, cybersecurity, help desk operations, technology procurement, risk management, and a global team of IT professionals. This individual will be responsible for strengthening the organization's technology environment while establishing scalable processes, standards, and controls that support continued growth. This is not a purely administrative leadership position. The successful candidate should be comfortable remaining technically involved, with approximately 30–40% of the role focused on hands-on technical work and the remainder dedicated to leadership, process improvement, project management, and strategic initiatives. For the right individual, this position offers significant long-term growth potential and could develop into a CTO or CIO-level leadership role as the organization continues to expand. Key Responsibilities • Lead the organization's global IT function, including infrastructure, systems, cybersecurity, help desk operations, and technology support., • Manage, mentor, and develop a global team of IT professionals while establishing clear expectations, workflows, and departmental KPIs., • Serve as a hands-on technical leader capable of troubleshooting complex infrastructure, network, cloud, security, and systems issues when necessary., • Develop and execute an IT strategy aligned with organizational growth, operational requirements, security standards, and long-term business objectives., • Establish and manage Help Desk processes, ticketing standards, escalation procedures, service expectations, and performance metrics., • Oversee Microsoft 365, Azure Active Directory/Entra ID, networking, databases, system administration, and connected devices., • Develop and maintain cybersecurity programs, controls, policies, and procedures designed to protect organizational systems and data., • Lead IT risk remediation initiatives and ensure identified technology and security risks are addressed appropriately., • Support SOC 2 compliance efforts, audits, documentation, and ongoing security readiness., • Oversee software licensing, user access, permissions, procurement, and vendor relationships., • Partner with business leaders to establish workstation and technology standards and ensure equipment is properly purchased, configured, secured, and deployed., • Monitor the availability, integrity, security, and performance of servers, hardware, systems, applications, and other critical technology resources., • Lead capacity planning, system performance optimization, hardware upgrades, and infrastructure improvements., • Identify opportunities to automate system administration and operational processes using scripting and other technologies., • Establish and maintain IT policies, procedures, documentation, and change-management standards., • Evaluate emerging technologies and recommend solutions that improve scalability, security, efficiency, and cost effectiveness., • Coordinate with internal stakeholders and external service providers to develop technology solutions that support business needs., • Provide executive leadership with visibility into IT performance, security posture, operational risks, major initiatives, and long-term technology priorities. Qualifications • 6+ years of progressive experience in information technology, infrastructure, systems administration, or a related discipline., • 5+ years of experience leading technical teams or IT functions., • Strong hands-on knowledge of Microsoft 365, Azure Active Directory/Entra ID, networking, databases, and systems administration., • Demonstrated experience managing IT infrastructure and technology operations across multiple teams, offices, or geographic locations., • Strong understanding of cybersecurity principles, including cloud security, vulnerability management, penetration testing, threat intelligence, and risk remediation., • Experience supporting SOC 2 certifications, audits, or comparable security and compliance frameworks., • Demonstrated ability to establish IT KPIs, workflows, service standards, and operational processes., • Experience managing technology vendors, software licensing, hardware procurement, user permissions, and IT assets., • Strong project management and change-management capabilities., • Ability to automate technical and administrative tasks using tools or languages such as PowerShell, Python, JavaScript, C++, or similar technologies., • Strong communication skills with the ability to work effectively with technical teams, business stakeholders, vendors, and executive leadership., • Ability to operate strategically while remaining comfortable working directly within the technology environment when needed. Education • Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related discipline preferred., • Equivalent professional experience will be considered in place of a degree. Compensation & Growth • $150,000–$160,000 base salary, based on experience and technical expertise., • Full-time, on-site position in Howell, New Jersey., • Opportunity to take ownership of a global IT environment and influence the organization's long-term technology strategy., • Significant executive visibility and the ability to help shape future technology investments, infrastructure, security, and organizational processes., • Strong potential for advancement into a CTO or CIO-level position as the company and technology function continue to grow. Equal Opportunity Employer Our client is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

IT Technical Support Specialist Location: Phoenix, Arizona - Remote Employment Type: Full-time, salaried Salary Range: $45,000 - $55,000 / Year Travel: Occasional in-state and out-of-state travel expected Position Overview OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users. This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company’s proprietary SERV web-based platform. The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation. Responsibilities • Provide remote technical support using computer applications and remote-access tools., • Receive, document, prioritize, and resolve support requests through the company’s ticketing system., • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals., • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access., • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery., • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms., • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs., • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation., • Communicate clearly and professionally with employees, leadership, customers, and other supported users., • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed., • Help improve support processes, ticket workflows, documentation, and service delivery practices., • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities. Qualifications • One to two years of relevant IT support experience., • Experience providing remote technical support to end users., • Experience using an IT ticketing or service-management system., • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking., • Strong troubleshooting, organizational, and problem-solving skills., • Clear verbal and written communication skills., • Ability to document technical issues, resolutions, and procedures accurately., • Ability to manage multiple priorities in a fast-paced environment., • Ability to work independently while escalating issues appropriately., • Professional judgment and discretion when handling sensitive systems, data, and user concerns., • Associate degree in Information Technology, Computer Science, or a related field preferred but not required., • Entry-level IT certifications are preferred but not required. Remote Work and Travel This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives. Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible. The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

• Role: Customer Support Specialist (Remote), • Location: Remote (Work from Anywhere) Role Overview: We are hiring for one of our clients, seeking a Customer Support Assistant to work on a full time basis. The role involves providing direct support to customers using the Micro1 platform. Responsibilities focus on resolving inquiries and ensuring a seamless user experience. Key Responsibilities: • Respond to customer inquiries via chat, email, and ticketing systems in a timely manner, • Troubleshoot technical issues related to the platform and provide clear step-by-step guidance, • Document customer interactions and maintain accurate records in the support system, • Escalate complex issues to the appropriate team when necessary, • Monitor and track support tickets to ensure timely resolution Required Skills & Qualifications: • Prior experience in customer support or a related field, • Familiarity with ticketing systems and CRM tools, • Strong written and verbal communication skills in English, • Ability to work independently and manage time effectively, • Basic technical troubleshooting abilities More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to improved customer satisfaction and platform reliability. The position is ideal for individuals seeking flexible, contract-based work with a focus on problem-solving. Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now!

Support Engineer, GPU Infrastructure (Tier 2/3) Location: Remote About Hydra Host Hydra Host sells production-ready bare metal GPU compute for AI training, inference, enterprise workloads, and high-performance computing. Our control plane, Brokkr, connects customers to capacity across a network of partner-owned data centers rather than facilities we own ourselves. When a customer's workload degrades, the cause sits somewhere across their code, our platform, the facility, or the hardware vendor. Most support roles decide what is broken. Here you also decide whose it is, on live production hardware, with a customer waiting and a partner relationship on the other side of the answer. The role You are the person a customer issue reaches when it is real. You take it from the first symptom to a resolution that holds, working from the Linux host down through the hardware and out to the facility floor. The tier in the title is deliberate. Nearly everything that arrives at support here is already a Tier 2 or Tier 3 problem, on production hardware, with a customer's workload affected. Most of the day is diagnosis, coordinating the people with hands on the hardware, and writing down what you found so the next person does not start over. Some of it crosses into infrastructure engineering work. Support at Hydra is being built right now and you are one of the first hires into it. Expect less structure than you are used to, and more influence over what the structure becomes. What you will do Diagnose across the stack • Work Linux server issues end to end. Boot and network boot failures, kernel and driver problems, filesystems, storage pressure, services, memory and CPU behavior, general instability., • Diagnose hardware failures using out-of-band management, sensor data, POST and boot errors, SMART data, and vendor diagnostics. IPMI, Redfish, iDRAC, iLO, or equivalent., • Isolate server-side network problems. NICs and drivers, VLANs, addressing, routing, MTU, DNS, DHCP, bonding, link state, and packet captures when it comes to that., • Troubleshoot NVIDIA GPU servers. GPU availability, thermal throttling, driver and VBIOS mismatch, PCIe, XID errors, and the host-level conditions that look like GPU problems and are not., • Separate hardware from OS from network from application from configuration before escalating. Being wrong about which one it is costs more than being slow. Own the incident, not just the ticket • Take an issue through to resolution or to a clean handoff, including the last step. A node that is repaired but still cordoned is not resolved., • Set severity by blast radius and communicate it. One node and one cluster are different events., • Notice when several tickets are one problem. Adjacent addresses, shared symptom, same time window., • Escalate to engineering with an evidence pack rather than a description, so the receiving engineer starts from your work instead of repeating it., • Take part in root cause analysis and post-incident review, and turn the findings into something that changes. Work the partner and vendor boundary • Drive issues with data center partners. Remote hands, reboots, cabling and optics checks, component replacement, physical inspection., • Open and track hardware RMAs with OEMs through to a replacement in the rack., • Validate repaired or replaced equipment before it returns to production., • Keep the asset record accurate. When the register and the floor disagree, close the gap rather than working around it., • Support server turn-ups, migrations and decommissions where support is involved, and validate readiness before a machine carries a customer workload. Communicate with customers • Write clear updates to technically sophisticated customers who want cause and timeline, not reassurance., • Ask for diagnostic information in a way that never implies the customer has misread their own situation., • Deliver an unwelcome answer plainly when that is the honest one. Document what you learn • Write the runbook after you solve something the first time, not the fifth., • Use accurate categories and real closure reasons. This data is how the team learns what is actually breaking., • Improve the runbooks and operational procedures you inherit as you use them. Automation and continuous improvement • Build scripts and small tools that take repetitive diagnostic and support work off the queue., • Use Python, Bash, or similar to automate health checks, data collection, and routine operations., • Improve the troubleshooting tools and workflows you inherit rather than working around them., • Convert recurring manual procedures into documented ones, then into automated ones., • Contribute to infrastructure-as-code and configuration management where it touches support work., • Help improve monitoring and alerting. Alerts that fire in the wrong place, or do not fire at all, are a support problem before they are anyone else's., • Work with engineering to find the changes that make the platform easier to operate and cheaper to support at scale. Coverage Support runs across time zones and this role works a set schedule. • A defined shift, agreed before you start., • An escalation rotation for high severity issues outside your shift hours., • A written handoff at the end of every shift. What is open, what you tried, what to pick up first. Your time zone matters to this hire. We will be direct in the first conversation about the hours we need covered. What we are looking for • Three or more years supporting production servers, data center infrastructure, or bare metal and cloud environments., • Strong hands-on Linux troubleshooting. You are comfortable on a console with logs, dmesg, systemd, storage tooling, and network utilities., • Real experience with server hardware. CPU and memory, storage and filesystems, RAID, PCIe, NICs, power, BIOS and UEFI, firmware and drivers., • Out-of-band management experience. IPMI, Redfish, iDRAC, iLO, or similar., • Working TCP/IP knowledge and the ability to prove whether a problem is on the host or on the network., • You reason in fault domains. How much is broken, does it survive a rebuild, does it follow the workload to another machine, can it be fixed remotely., • Experience working in ticketing, monitoring, incident management, or infrastructure management systems., • Clear written English. Most of this job happens in writing, to customers, to partners, and to engineers., • Sound judgment alone in production. You will make calls at hours when nobody is available to check them. Helpful, not required • NVIDIA GPU servers at scale, and any of CUDA, NCCL, NVLink, or DCGM., • HPC or AI training environments. InfiniBand or high performance Ethernet., • Enterprise platforms from Dell, HPE, Supermicro, or Lenovo., • NVMe, ZFS, Ceph, or distributed storage., • Prometheus, Grafana, or similar observability tooling., • NetBox or another infrastructure and asset register., • Ansible, Terraform, or configuration management. Git-based infrastructure workflows., • Optics, transceivers, and DAC or AOC cabling., • Working across geographically distributed third-party facilities.

IT Manager (Remote - Must live in Boise, ID area) We have an immediate need for an IT Manager to join an accessible, high-quality fitness services organization to join their growing team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering reliable, scalable technology solutions. The IT Manager will lead the design, implementation, and support of Windows environments, wireless networks, and enterprise systems to ensure seamless operations across the organization. Job Type: Full-time, Direct Hire Location: Fully Remote but must live in the Boise, ID area. Up to 10% travel required Compensation: This position expects to pay about $85,000 - $105,000 per year plus benefits What You Will Do: • Microsoft desktop and Azure systems, including Entra ID, • Microsoft Office 365, including Email and SharePoint support, • Zendesk support ticketing, • Mobile device management, including Android and Apple, • Software deployment and system management using ConnectWise Automate, • Basic networking (TCP/IP, switching, routing, and wireless), • SD-WAN technologies, including Meraki, • Verkada security camera systems, • RingCentral VoIP, • Analyze current IT systems, architectures, and processes, • Identify risks, opportunities, faults, and areas for development within the IT framework, • Design and execute IT solutions and effectively resolve issues, • Install, configure, upgrade, and test hardware and software components, • Oversee system upgrades and research new tools, • Provide training and assistance to users and handle password issues, • Understand business needs and provide objective advice on the use of IT What Gets You The Job: • A BA or BS in a relevant field is highly preferred, but not required, • At least 5 years of experience in IT, • Must have the ability to travel up to 10%, • Experience with Microsoft desktop/server systems and Azure is required., • Experience with Cisco Meraki is preferred., • Experience with RingCentral is preferred., • Basic website administration experience (HTML or similar) is a plus., • Prior experience in working for an MSP, health club, or big box retailer., • Technical project management capabilities and/or experience leading a small team., • Relevant certifications (MCP, MCSE, MCITP, CCNA, VCP) are preferred., • Able to work discreetly, independently, multi-task in a fast-paced and demanding work environment., • Able to work with confidential information., • Strong attention to detail while producing accurate and high-quality work., • Must be a team player and be willing to jump into any task and get it done., • Must be extremely organized., • Excellent interpersonal, verbal, and written skills. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Location: Cincinnati, OH Work Arrangement: Remote (Must local to the Ohio or surrounding area) An IT Support Analyst opportunity is open with our client in Cincinnati, OH. In this role, you will serve as a front-line technology resource, responding to questions and troubleshooting issues through phone, email, and ticketing systems. The ideal candidate will be a friendly problem solver with strong communication skills, a customer-focused approach, and a desire to continue learning and growing within the technology field. Job Duties • Respond to customer technology questions and issues through phone, email, and ticketing systems., • Provide friendly, responsive customer service while troubleshooting and resolving technical issues., • Ask effective questions, listen to customers, identify root causes, and determine appropriate solutions., • Follow documented policies and procedures to support governance, regulatory, and compliance requirements., • Document issues, resolutions, and relevant information accurately within ticketing and support systems., • Provide feedback and recommendations to help improve processes and the overall customer experience., • Proactively identify, document, and help mitigate potential risks for the company and its customers., • Troubleshoot common desktop, network, and peripheral issues, including internet and LAN connectivity., • Support Windows desktop and server environments, Microsoft 365, and Mac OS., • Assist with Active Directory, Remote Desktop, antivirus tools, and computer/device setup., • Support tablets, phones, desktops, printers, and other common technology peripherals., • Utilize and learn remote monitoring and management and ticketing platforms such as ConnectWise Automate and Zendesk., • Utilize conferencing and remote-support tools such as Microsoft Teams and Zoom., • Work independently while collaborating with a remotely managed and operated team in a fast-paced environment., • Continuously develop technical knowledge and skills to support evolving technology and customer needs., • Travel approximately one week per year as needed. Knowledge/Skills/Experience/Education • Hands-on experience with Microsoft Windows Desktop and Server, Microsoft 365, and Mac OS is required., • Strong oral and written communication skills with excellent listening abilities and a positive, customer-focused phone presence., • Ability to troubleshoot issues, ask appropriate questions, determine root cause, and resolve problems effectively., • Ability to work independently while also contributing effectively as part of a remote team., • Strong attention to detail with a desire for continuous improvement., • Customer-oriented mindset and ability to work effectively in a fast-paced technology environment., • Experience or training in a help desk environment is preferred but not required., • Familiarity with or willingness to learn ConnectWise Automate, Zendesk, Zoom, Microsoft Teams, Remote Desktop, Active Directory, and antivirus tools., • Familiarity with DNS, DHCP, LAN/internet troubleshooting, and common desktop/network peripherals is preferred., • Ability and willingness to learn new technologies, systems, and processes., • High school diploma or equivalent is required. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Belcan provides a competitive pay and benefits package. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Renaissance Alliance Insurance Services is a leading, technology‑enabled financial services company reshaping how independent insurance agencies succeed. As the premier provider of business services, digital enablement, and risk‑transfer partnerships within the U.S. Property & Casualty insurance industry, we are built on trust, open collaboration, and a shared commitment to doing what’s right for our members, our partners, and one another. With nearly $6B in insurance premium under management, our continued national growth is driven by thoughtful innovation, strong relationships, and a belief that the best outcomes are achieved when diverse perspectives work together in service of a common purpose. We are seeking a client-focused Onboarding Consultant responsible for supporting a structured, consistent, and timely onboarding experience for new member agencies. This role serves as a key administrative and coordination resource, helping ensure onboarding activities are organized, required materials are collected, member follow-up is completed, and internal stakeholders remain informed throughout the onboarding process. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Lead the execution of onboarding engagements by developing and managing implementation plans, coordinating milestones, and ensuring members achieve onboarding objectives within established timelines, • Guide agencies through onboarding requirements, operational processes, systems, resources, and available services to promote readiness, adoption, and realization of membership value, • Partner with cross-functional stakeholders to align resources, facilitate knowledge transfer, and ensure the successful integration of new member agencies into Renaissance, • Monitor onboarding progress, maintain visibility into readiness and implementation status, and proactively address risks, dependencies, and obstacles that may affect outcomes, • Provide timely communication, consultative support, and issue resolution throughout the onboarding journey, ensuring members remain informed, supported, and positioned for success, • Analyze onboarding performance, member feedback, and key implementation metrics to identify opportunities to strengthen effectiveness, improve member satisfaction, and enhance business results, • Champion continuous improvement by refining onboarding methodologies, tools, resources, and best practices while ensuring adherence to organizational standards, contractual commitments, and compliance requirements QUALIFICATIONS & COMPETENCIES • Strong organizational, communication, and follow-up skills., • Ability to manage multiple priorities, deadlines, agencies, and documentation requests simultaneously., • Comfortable communicating with external agency contacts and internal business partners., • Experience using Microsoft Office tools, trackers, shared files, and workflow or ticketing systems preferred., • Strong attention to detail and ability to identify issues that require escalation., • Insurance, agency operations, onboarding, customer service, or administrative coordination experience preferred., • Experience with AMS360 or other Broker Management Systems preferred (EPIC, Hawksoft,QQ), • Insurance agency experience or working knowledge of insurance industry concepts strongly preferred (separate this from the last bullet), • Self-motivated with strong initiative and a desire to develop a career in sales leadership, • Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable., • Adaptable--ability to be flexible and adjust to new or changing priorities and situations, • Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations, • Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions, • Knowledge of Microsoft Office applications required including Excel and PowerPoint Equal Employment Opportunity Statement Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

AI Strategy & Executive Advisor – Ticketing & Events Contract: 2–3 months Location: Remote – must be based in Europe Engagement: Contract We’re looking for an experienced AI Executive / Strategy Leader to support a business within the ticketing and live events sector on a short-term strategic project. The role will work closely with senior leadership to identify where AI can create meaningful commercial and operational value, and help shape a practical strategy for adoption. The role • Work with senior leadership to assess current AI capabilities and opportunities, • Develop an AI strategy aligned to commercial and operational priorities, • Identify high-value AI use cases across ticketing, events, customer experience and internal operations, • Advise on emerging AI technologies and where the business should be investing, • Prioritise opportunities based on business value, feasibility and potential ROI, • Help define an AI roadmap and approach to implementation, • Bring relevant industry insight from ticketing, live events, entertainment or adjacent sectorsExperience needed, • Senior-level experience in AI strategy, AI transformation, AI leadership or executive advisory, • Strong understanding of applying AI commercially within large-scale businesses, • Deep industry knowledge of ticketing, live events, entertainment or a closely related sector, • Experience working directly with C-suite / executive stakeholders, • Experience developing AI strategies, roadmaps or transformation programmes, • Strong understanding of current AI/GenAI developments and their practical business applications, • Able to translate complex AI capabilities into clear commercial opportunities and recommendationsThis is not a hands-on engineering role. We’re looking for someone who can operate credibly at executive level, understands the ticketing/events ecosystem and can provide strategic direction around AI. Applicants must be currently based in Europe.

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures. Main Responsibilities: -Handle all PNRs that do not pass automated QC checks, and queues for messages from airlines, hotels, autos, etc. within the client’s and ATG’s travel policies. -Utilize advanced knowledge of global distribution systems (GDS) and booking platforms (e.g., Sabre) to facilitate smooth and efficient processing. -Manage inquiries and troubleshoot issues related to all bookings (domestic, international) promptly, ensuring exceptional customer service and client satisfaction. -Promote the acceptance of the lowest fare; applying discount programs appropriately. -Troubleshoot and/or contact GDS help desk when and if appropriate to do so. -Ability to handle high volume queues to facilitate the booking process, maintaining ATG SLA requirements. -Other duties as assigned.

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. Our client is a software and services company specializing in cloud computing and storage. They are looking for an Infrastructure Software Engineer to join their team. This role is a Direct Hire / FTE / Permanent / Full Time position. Position will be REMOTE. Candidates must be residing within the United States of America in order to be considered for the role. FTE / Direct Hire / Permanent / Full Time Full Remote Role If selected candidate is in the Bay Area, they will need to work 3 days a week in the Mountain View HQ office Position Summary: In this role you will design and build a system that unifies scattered configuration, inventory, and observability data into a single infrastructure knowledge graph, and delivers multi-layer topology maps and service dependency maps on top of it. Users can overlay physical, logical, and service layers selectively, drill down hierarchically from a region to an individual node, and jump from any component to its related alerts, tickets, runbooks, and dashboards. The system serves as a shared operational view for the network, compute, SRE, and security teams, and becomes the foundation for fast root cause analysis, failure-domain analysis, and pre-change impact assessment. Position Duties: • Design and maintain an infrastructure topology data model spanning physical, logical, and service layers — schemas, node and edge metadata, and cross-layer relationships, • Build read-only, low-impact collectors and parsers that gather data from configuration management tools, network devices, hypervisors, and metrics/log systems, • Build pipelines that reconcile declared configuration against observed state to detect and report drift, • Develop the interactive web frontend and backend services providing multi-layer, hierarchical drill-down navigation, directional traffic and dependency flow visualization, and deep links into related systems, • Design dependency-based blast radius calculation, failure-domain analysis, and change scenario simulation, • Provide topology and dependency data as the foundation for alert correlation and automated root cause analysis (RCA), and integrate with incident response, alerting, and ticketing systems and AIOps pipelines — including human-in-the-loop review and approval workflows, • Define data accuracy and freshness metrics; own the reliability and performance of the system itself, • Gather requirements from consuming teams and expand adoption in stages (static artifacts → hosted service) Position Requirements: • Understanding of hypervisor-based virtualization and compute host operations, • Understanding of the data models and limitations of observability stacks (Prometheus, Open Telemetry, logging and tracing systems), • Sound judgment in designing data collection that minimizes impact on production systems, • Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work, • Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Stay abreast of industry trends and technologies, bringing fresh ideas to the table, • Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solutions, • Teamwork - Embrace a collaborative and inclusive approach, working seamlessly with colleagues to achieve common goals Education & Experience: • 5+ years in infrastructure, platform, SRE, or network automation, with hands-on experience across both cloud and on-premises environments, • Working knowledge of L2/L3 networking: routing protocols (e.g. BGP), overlay networks (e.g. VXLAN), and the Linux networking stack, • Experience building Python data pipelines, including schema definition and validation tooling, • Experience modeling and processing data in analytical stores (columnar databases, graph databases, or similar), • Experience visualizing graph/topology data on the web (D3, Cytoscape, or similar) and handling the performance and readability challenges of large graphs Preferred Requirements: • Experience operating large-scale multi-region cloud or IaaS environments, • Experience building or integrating CMDBs, inventories, or network sources of truth (NetBox, Nautobot, or similar), • Experience with service dependency mapping, failure-domain analysis, or what-if / digital-twin style simulation, • AIOps experience: alert correlation and noise reduction, anomaly detection, automated root cause analysis, and building incident response automation pipelines, • Experience applying LLM-based agents to operational workflows — particularly using LLMs to parse and summarize unstructured sources (documents, free-form configuration, alert text) wrapped in deterministic validation and human review, • Experience with automated diagram generation (draw.io, Graphviz, or similar), • Experience collaborating with security teams on exposure surface or attack path visualization Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

The Manager, Manufacturing & Test Engineering leads a multidisciplinary engineering team supporting Plug Power's production operations. The Manager is accountable for the performance, development, and retention of the team while providing technical leadership across manufacturing and test engineering activities. The position owns the responsiveness of engineering support to the production floor, drives standardization across test platforms and manufacturing documentation, and partners closely with Production, R&D, Supply Chain, Warehouse, and Quality to align priorities and deliver measurable improvements in quality, throughput, and cost. Core Duties and Responsibilities • Lead, develop, and mentor a team of test engineers, process engineers, and manufacturing engineering technicians; establish development plans, structured onboarding, and internship opportunities while supporting hiring, performance management, and retention., • Own the manufacturing engineering ticketing system and establish clear response and closure expectations, first-responder responsibilities, escalation paths, and reporting on backlog, cycle time, and recurring issues., • Partner with Production leadership to continuously align engineering priorities with the build schedule and floor constraints; define, track, and communicate team performance metrics and KPIs., • Own and manage the operating and capital budgets for the process and test engineering functions, including spend forecasting, prioritization, and justification of capital requests., • Own the development, maintenance, and lifecycle management of production test assets, including digital and physical test systems; ensure test coverage, repeatability, calibration, and measurement system integrity., • Drive standardization of test platforms across product lines, including hardware architecture, instrumentation, software structure, calibration, and documentation; provide technical direction for LabVIEW and Python-based test and data analysis tools., • Manage external vendors and integrators for test fixtures, stands, and programs that exceed internal capability, from requirements definition and proposal evaluation through execution and acceptance testing; use production test data to identify recurring failure modes and drive corrective action., • Own manufacturing process documentation, including work instructions and standard operating procedures; drive the verification and maintenance of current documentation and ensure ERP routings and bills of material accurately support manufacturing execution., • Direct time studies, labor standards, line balancing, and capacity analysis to support throughput and staffing decisions; lead tooling and fixture design, procurement, and maintenance programs., • Own control plans, PFMEAs, and JHAs for production processes; drive Lean and 5S implementation, including Kaizen events, standard work, and visual controls, and lead continuous improvement projects targeting cycle time, first-pass yield, scrap, rework, cost, and ergonomics., • Partner cross-functionally with R&D, Supply Chain, Warehouse, Quality, and Production on new product introduction, manufacturability, testability, material flow, BOM structure, component availability, nonconforming material disposition, corrective action, and process capability. Represent Plug Power in a professional manner at all times and in all interactions Perform all other duties as assigned Education and Experience • BS in Engineering or a STEM-related discipline., • 7+ years of engineering experience in a manufacturing or production environment, including a minimum of 3 years directly managing engineers and/or technicians as a formal people leader., • Demonstrated ownership of the full people management cycle, including hiring, goal setting, performance management, coaching, and development of engineers, technicians, and interns., • Hands-on experience with production test systems, including test stand or fixture development, electronic instrumentation, and data acquisition., • Electronics experience including reading and interpreting engineering drawings, electrical schematics, P&IDs, and process documentation; sensor and instrumentation selection; and troubleshooting electrical and electronic test hardware., • Experience developing and maintaining manufacturing process documentation, including work instructions and standard operating procedures., • Demonstrated application of structured problem-solving methods such as 8D, 5-Why, or DMAIC., • Experience managing external vendors or integrators through requirements definition, execution, and acceptance., • Strong verbal and written communication skills with the ability to present to leadership and translate technical concepts for non-technical stakeholders. Exempt employees are expected to work as many hours as is necessary to complete their job responsibilities. This may require they work more than eight hours a day and more than five days or 40 hours per week. Pay Rate: $114,000.00 - $185,250.00 We offer a fantastic total rewards package at Plug, and a brief summary is below:Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.Health, Dental & Vision Insurance eligibility starting from the first day of hire401(k) with 5% company matchBonus eligibilityPaid time off including vacation, personal and sick timePaid HolidaysWellness Reimbursement ProgramPotential to apply for Tuition ReimbursementEmployee Referral programEmployee Assistance Program Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

SIEM Engineer – Job DescriptionRole OverviewThe SIEM Engineer is responsible for designing, implementing, maintaining, and optimizing the organization's Security Information and Event Management (SIEM) platform. This role supports Security Operations by developing detection use cases, integrating log sources, improving threat visibility, and enhancing incident response capabilities across on-premises, cloud, and hybrid environments. The SIEM Engineer works closely with SOC analysts, incident responders, threat intelligence teams, infrastructure teams, and security leadership to strengthen the organization's cyber defense posture.Key Responsibilities SIEM Administration & EngineeringManage and maintain enterprise SIEM platforms.Configure and optimize log ingestion, normalization, parsing, and retention.Integrate security data sources including:FirewallsIDS/IPSEDR/XDRActive Directory / Entra IDCloud platforms (Azure, AWS, GCP)Network and endpoint security solutionsEnsure availability, scalability, and performance of SIEM infrastructure. Detection Engineering & Use Case DevelopmentDevelop and maintain correlation rules, analytics, and detection content.Create use cases aligned with MITRE ATT&CK techniques.Tune detection rules to reduce false positives and improve alert fidelity.Work with Purple Team, Red Team, and Threat Intelligence teams to improve detection coverage.Implement new monitoring capabilities for emerging threats. Security Monitoring & Incident SupportSupport SOC operations through advanced threat detection and alert analysis.Assist incident responders during investigations.Correlate events across multiple technologies to identify malicious activity.Perform root cause analysis and recommend containment improvements.Develop dashboards and reporting for operational visibility. Threat Hunting & Threat Intelligence IntegrationDevelop hunting queries to identify malicious behavior not detected by automated alerts.Integrate threat intelligence feeds into the SIEM platform.Create indicators of compromise (IOC) monitoring and enrichment processes.Identify suspicious trends and emerging attack patterns. Automation & OptimizationAutomate SIEM administration and monitoring tasks using scripting.Integrate SIEM with SOAR platforms and ticketing systems.Develop workflows for alert enrichment, escalation, and incident response.Improve operational efficiency through automation and orchestration. Governance, Compliance & ReportingSupport regulatory and audit requirements.Maintain SIEM documentation, runbooks, and standards.Produce security metrics and executive reporting.Ensure log retention and monitoring practices meet compliance requirements.Required QualificationsExperience5+ years of cybersecurity experience.3+ years managing and engineering SIEM platforms.Experience supporting SOC operations and incident response.Experience in financial services or regulated industries preferred.Technical SkillsExpertise in platforms such as:Microsoft SentinelSplunkQRadarLogRhythmElastic SecurityCrowdStrike NG-SIEMCriblStrong knowledge of:Windows and Linux security logsNetwork security monitoringEDR/XDR technologiesThreat hunting methodologiesMITRE ATT&CK frameworkData ingestion pipelinesScripting experience:KQLPowerShellPythonSQLSecurity KnowledgeLog management and event correlation.Detection engineering.Threat intelligence.Incident response processes.Vulnerability management concepts.Zero Trust security principles.Preferred CertificationsMicrosoft Certified: Security Operations Analyst (SC-200)Microsoft Sentinel SpecialtySplunk Enterprise Security Certified AdminGIAC Certified Incident Handler (GCIH)GIAC Certified Intrusion Analyst (GCIA)CISSP CompensationThe expected annual salary for this position is between $140,000 and $160,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.Additional InformationThe Bank Will Make Reasonable Accommodations To The Following Employees To Allow Them To Perform The Essential Functions Of Their Position, Except Where Doing So Would Result In Undue Hardship To The BankThose with a known mental or physical disability.Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.Victims of domestic violence, sex offenses or stalking.Employees with religious observance and practice obligations.Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.All your information will be kept confidential according to EEO guidelines.We are operating on a Hybrid schedule.NO AGENCIES PLEASE.IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.Kindly review our Privacy Notice and GLBA Consumer Privacy Notice.Kindly review our Privacy Notice and GLBA Consumer Privacy Notice.Kindly review our Privacy Notice and GLBA Consumer Privacy Notice.

Unifi Services - - Responsibilities: Assist passengers with arrival and check-in; Handle ticketing and boarding processes; Assist passengers with special needs; Direct passengers through Customs, Immigration, and Quarantine; Operate wheelchairs and assist loading/unloading.

NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of approximately $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. Position Summary, Junior Governance, Risk, and Compliance Specialist The Junior GRC Specialist supports the organization's governance, risk, and compliance activities and helps maintain a risk-aware, evidence-driven GRC program across NY Creates. This role provides day-to-day support for risk assessments, risk register maintenance, third-party vendor risk reviews, cybersecurity policies and standards, internal audit activities, compliance documentation, and security awareness initiatives. Working under the direction of the Director of GRC and Trade Compliance and senior GRC personnel, the Junior GRC Specialist assists with collecting and organizing compliance evidence, tracking remediation activities, maintaining GRC records, coordinating requests with control owners, and supporting assessments and audits. The incumbent develops practical knowledge of applicable requirements and frameworks, including NIST 800-171, CMMC 2.0, NIST Cybersecurity Framework, CIS Controls, NSPM-33, and applicable ITAR/EAR requirements. Key Responsibilities • Assist with enterprise risk assessments by gathering information, documenting risks, supporting risk discussions, and maintaining assigned portions of the risk register., • Support third-party risk management activities by coordinating questionnaires, collecting and organizing vendor documentation, tracking outstanding items, and escalating concerns to senior GRC staff., • Assist with maintaining cybersecurity policies, standards, procedures, and related documentation; help track reviews, approvals, and required updates., • Support internal cybersecurity audits by organizing evidence, documenting control activities, tracking findings, and monitoring remediation actions., • Assist with compliance and assessment preparation, including collecting evidence, maintaining documentation, and coordinating requests for information under the direction of senior GRC staff., • Maintain GRC records, evidence repositories, risk registers, policy records, vendor information, and audit documentation with a high degree of accuracy., • Assist with GRC reporting and dashboards by gathering data, updating metrics, and preparing routine reports for review by GRC leadership., • Support security awareness and compliance training activities by maintaining training records, coordinating communications, and assisting with completion tracking., • Assist with the administration and use of enterprise GRC tools, including workflows for risk, policy, vendor, audit, and evidence management., • Coordinate with IT, cybersecurity, legal, procurement, and other control owners to obtain information and support compliance activities., • Monitor assigned compliance and remediation activities and communicate overdue items or issues to the appropriate GRC team member., • Develop working knowledge of applicable laws, regulations, contractual requirements, and cybersecurity frameworks relevant to NY Creates' environment., • Demonstrate critical thinking, attention to detail, dependability, and the ability to organize multiple priorities in a deadline-driven environment., • Communicate effectively with technical and non-technical personnel and maintain professional written documentation., • Other reasonable duties as assigned. Minimum Qualifications, Junior Governance, Risk, and Compliance Specialist • Two (2) to three (3) years of experience in governance, risk management, cybersecurity, compliance, information technology, audit, or a related field. Relevant internship, academic, or equivalent experience may be considered., • Bachelor's degree in Cybersecurity, Information Technology, Risk Management, Business Administration, Computer Science, or a related field from an accredited institution; equivalent relevant education and experience may be considered., • Foundational knowledge of information security, risk management, compliance, or audit principles., • Familiarity with one or more information security or compliance frameworks, such as NIST Cybersecurity Framework, NIST Special Publication 800-171, CMMC, CIS Controls, or ISO 9001., • Ability to collect, organize, analyze, and accurately document information from multiple sources., • Strong attention to detail and ability to manage multiple assignments and deadlines., • Effective written and verbal communication skills, with the ability to communicate with both technical and non-technical personnel., • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. This position is contingent on the satisfactory completion of a background check. Preferred Requirements, Junior Governance, Risk, and Compliance Specialist • Experience supporting cybersecurity, GRC, compliance, audit, risk management, or information security activities in a regulated, research, technology, federal contractor, or critical infrastructure environment., • Familiarity with NIST 800-171, CMMC 2.0, NIST CSF, CIS Controls, or other recognized cybersecurity frameworks., • Experience with a GRC, ticketing, compliance, document management, or audit management platform., • Experience maintaining risk registers, audit evidence, compliance documentation, policies, or remediation tracking., • Relevant entry-level certification such as Security+, ISC2 Certified in Cybersecurity (CC), or another related cybersecurity, audit, or compliance certification., • Familiarity with third-party/vendor risk management processes., • Exposure to ITAR/EAR, federal contracting, CMMC, or other regulatory requirements is a plus. This position is contingent on the satisfactory completion of a background check; this position may require annual background checks. Don't meet every requirement? At NY Creates we are dedicated to building a welcoming team. If you are excited about working for NY Creates but your experience doesn't exactly align perfectly with the job description, we encourage you to apply anyway, you might still be a perfect fit for this or another role. Benefits • Medical, Vision, and Dental, • Competitive Pay and PTO, • Flexible Heath Spending and Dependent Care Accounts, • Basic / Optional Life Insurance, • Post-Retirement Health Insurance, • Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service., • Optional employee contributed retirement account Location: 257 Fuller Road, Albany, NY 12203 Salary Range: $75,000-$95,000 *Posted salary ranges re determined upon experience and education. NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations. Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686. recblid sd62qcp2071824wjwepava5gofo9dg

Job DescriptionThe Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives. The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to work in a production store and be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain customer relationships. Responsibilities: • Assist in creating a pleasant and hospitable work environment and maintain good customer relationships., • Assist, as required, with store operations., • Serve all customers in a courteous and efficient manner., • Handle all donations with care and donors with respect and courtesy., • Handle merchandise as directed, always maintaining proper categories and colorization., • Ensure that store is sufficiently stocked and “ragged out” in accordance with the “ARC COMMAND RAG OUT CALENDAR.”, • Assist in cleaning and general maintenance of store property., • Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management., • Maintain a clean and clutter-free work area., • Be well-versed in and comply with, Guide to Thrift Store & Donation Center Operations manual., • This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor)., • Other duties as may be assigned by immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator. Cashier/Sales Floor: • Comply with all cash handling and security standards as relates to cash register operations, daily sales reports and bank deposits., • Sort, price, stock and “rag out” showcase merchandise and other areas as directed., • Restock fitting room merchandise back to racks in proper category and color code., • Maintain merchandise displays as directed., • Answer telephone calls in an efficient, friendly, professional manner. Sorter: • Sort minimum of 300 store quality garments an hour by department., • Assist moving the donations to the sorting table as needed., • Assist with hanging merchandise as needed., • Assist running clothing racks as needed. Hanger/Tagger: • Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8 hour period., • Assist moving the donations to the sorting table as needed., • Assist sorting clothing as needed., • Assist running clothing racks as needed. Pricer: • Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality and condition of each piece., • Acquire and maintain knowledge of name brand merchandise and value., • Assist moving the donations to the sorting table as needed., • Assist ticketing merchandise as needed., • Assist with running clothing racks as needed. Runner: • Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category and color order., • Straighten and maintain the clothing racks of the departments as assigned., • Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar., • Assist hanging merchandise as needed. Bric a Brac: • Sort and clean all saleable miscellaneous merchandise donations daily., • Ticket all merchandise and assign an individual fair market price for each item., • Place and maintain all merchandise in the required order and manner., • Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar. Shoes/Accessories: • Sort and clean all saleable shoes, handbags and accessory donations daily., • Ticket all merchandise and assign an individual fair market price for each item., • Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner., • Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar. Domestics: • Sort and measure all saleable linen items daily as required., • Ticket all merchandise and assign an individual fair market price for each item., • Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner., • Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar. Books/Records/Toys: • Sort and clean all saleable merchandise daily as required., • Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies., • Place and maintain all merchandise in the required order and manner., • Rag out merchandise in accordance with the Territorial Rag Out Calendar. Furniture/Electrical: • Sort, clean and test all electrical and furniture donations as required., • Ticket all electrical merchandise using “sold as is” tickets and assign an individual fair market price for each item., • Complete furniture tickets and record required information assigning a fair market price for each furniture item., • Place and maintain all merchandise in the required order and manner., • Mark down furniture items on sales floor in accordance with policy., • Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar. Donations/Maintenance: • Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily., • Accept donations in accordance with standard policies while providing courteous, respectful service to the donor., • Able to lift 100 pounds., • Receive and receipt, as per policy, all donated material in a courteous and efficient manner. Maintain cleanliness of all donation facilities., • Safeguard all donated materials and assigned equipment., • Ensure a constant flow of donations to the sorting table throughout the day., • Assist with ragging out the sales floor as assigned., • Bale ragouts and trash as required., • Perform lawn and garden work as needed. Qualifications: • Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers., • Excellent customer service skills., • Ability to understand and follow directions., • Ability to stand for long periods of time., • Ability to lift 50 pounds.

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Position Summary The Field Services Project Manager plays a critical role within cb20's Project Management Office (PMO) by serving as the primary on-site strategic partner and single point of contact (SPOC) for cb20's enterprise healthcare client. In this high-impact, customer-facing role, you will lead, plan, execute, and close deskside service initiatives and projects across a main campus and its affiliated regional sites. Your central mission is to drive 'Deskside Service Excellence' and completely protect the client from the operational fatigue of coordinating multi-vendor onsite environments. By owning the day-to-day operations, establishing robust governance, and managing on-site Level 1 IT Technicians, you will ensure seamless and transparent delivery of critical services, including Asset Configuration and Replacement, Net-New Deployments, Endpoint Relocations, and Workstation on Wheels (WoW) Maintenance. Key Duties and Responsibilities • Client Single Point of Contact (SPOC): Serve as the primary strategic interface and SPOC between cb20 and client IT leadership, • Governance & Stakeholder Communication: Own and facilitate the program's governance structure. Run recurring weekly planning and program status meetings, set stakeholder expectations, and proactively mitigate alignment risks., • Scope & Financial Management: Maintain, monitor, and report on project schedules, scope, and overall financial health. Work with cb20 PMO and client leadership to align with operational budgets and ensure project targets are met on-time and on-budget., • Change Request Management: Identify, assess, and document any requests for changes in project scope. Estimate effects of changes on schedules, resources, and cost using cb20's formal Change Request processes. Seek mutual written approval before proceeding with any out-of-scope work., • Day-to-Day Operations Management: Directly manage the day-to-day work, scheduling, and tactical resource allocation of dedicated on-site Level 1 Technicians to ensure maximum utilization and performance., • Task Allocation: Oversee and assign technician tasks across the four core services defined in the program scope: Asset Configuration & Replacement, Net-New Deployments, Endpoint Relocations, and Workstation on Wheels (WoW) Maintenance., • Staffing and Churn Mitigation: Directly handle on-site resource management to establish strong institutional knowledge, minimize retraining churn, and coordinate technical training & onboarding of new cb20 technicians on customer systems., • Workforce Efficiency: Optimize team scheduling and logistics. Coordinate reverse logistics, travel arrangements, and transportation safety (including eliminating inefficient uses of private vehicles by optimizing field team paths and tools)., • Assessment & Site Walks: Personally, own or oversee detailed assessment activities, including pre-move site walkthroughs for endpoint relocations, hardware inventory captures, network jack identifications, and building Excel-based relocation matrices., • System of Record Maintenance: Ensure the prompt, complete, and accurate update of client tracking systems (ServiceNow) for all location adjustments, asset inventory, and service tickets., • Deliverables Logs & Artifacts: Deliver and maintain essential PMO artifacts: integrated project plans, technician schedules, deliverables logs, and active Risk/Action/Issues/Decisions (R/A/I/D) logs, as well as formal closeout documents., • Knowledge Transfer & SOPs: Draft, review, and maintain Standard Operating Procedures (SOPs) and Program Runbooks. Coordinate technical knowledge transfers with client IT staff, particularly regarding system admin settings and critical configuration changes., • Billing & Activity Tracking: Execute daily and weekly activity tracking across the deskside team, managing the logging necessary to support correct billing splits and unit-based pricing reconciliation. Qualifications & Requirements • Minimum of three (3) years of project management experience, or equivalent, with at least two (2) years dedicated to managing IT Infrastructure and Deskside Support projects., • Proven record of executing successful IT Infrastructure deployments, PC lifecycle refreshments, and enterprise workstation relocations on-time and on-budget., • Strong understanding of IT infrastructure, IT business solutions, endpoint technology, and enterprise ticketing platforms (ServiceNow preferred)., • Experience working with formal Waterfall project management methodologies and a thorough knowledge of project life-cycle phases (Initiation, Planning, Execution, Monitoring, Closing). Required Skills & Competencies • Exceptional business judgement, leadership, and team management skills, with a focus on coaching and driving technical staff performance., • Demonstrated ability to adapt and prioritize effectively in a high-intensity, fast-paced enterprise healthcare environment., • Strong negotiation and interpersonal communication skills; capable of managing diverse stakeholder expectations from medical directors to field technicians., • Ability to manage multiple project workstreams simultaneously and systematically meet rigorous program deadlines., • Proficiency with project scheduling and planning tools (Smartsheet, MS Project) and enterprise suites (Microsoft Word, Excel, PowerPoint, Outlook)., • Strict adherence to operational and professional standards as outlined in the cb20 Company Manual. Education & Certification Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field (strongly preferred). Location Albany, NY (Onsite dedicated workspace at Albany campus; will include minimal local travel to regional practice sites in Saratoga, Glens Falls, and Hudson, NY) Work Schedule Monday - Friday, 8:00 AM - 5:00 PM (40 hours/week; subject to additional hours based on customer demands) Work Environment & Physical Demands • Working Hours: Standard 40 hours per week, typically Monday through Friday, 8:00 AM to 5:00 PM. Additional availability outside standard business hours may be required to accommodate critical healthcare operations or major system moves., • Travel: While the role is based out of Albany , periodic travel to regional practice sites is expected to supervise field activities., • Physical Demands: Typically sedentary office environment with frequent onsite movement for walkthroughs and inspections. Occasional lifting or handling of light IT equipment (typically not exceeding 15 lbs) may be required.

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. As a Site Lead – Support Center Engineer III, you will provide support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional, required equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing a high level of professionalism and day-to-day customer service. Responsibilities: • Acts as an incident and problem manager for major outages., • Is a technical knowledge escalation and subject matter expert point for the on-site team., • Triages and resolves high level escalated tickets., • Develops technical training and mentors’ on-site team for best practices of the Support Center and Managed Services., • Helps to make customer onboarding run smoothly., • Solve technically complex, strategic, high-profile, or long-running customer issues., • Assists in automation and efficiency practices for Managed Services, • Participates as an on call technical escalation point., • Assists and oversees tool development., • Oversees the customer experience feedback loop., • Participates in solutioning technology for customers that originate in the Support Center., • Works to have technology best practices in place for managed services customers that are included in their service., • Perform triaging, troubleshooting, and support to client via telephone, chat, email support, or tickets., • Document all pertinent end user information in ticketing system., • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices., • Provide connectivity support for user’s devices., • Configure and install software for end user devices such as laptops, workstations, and tablets., • Support the systems and networks of customers., • Provide exemplary customer service., • Perform customer call backs as required., • Using problem-solving and people skills to ensure swift resolutions to technical issues., • Troubleshooting, and diagnosing error messages and failures., • Provide Tier 1, Tier 2, and Tier 3 support., • Ensure system backups are completed., • Create and maintain client and support documentation., • Testing, troubleshooting, and diagnosing error messages and failures., • Install, configure, maintain, and monitor Windows, Linux, VoIP, PC, Storage, Virtual, Mobile, Server, O365/M365, and Network environments., • Configure, deploy, and troubleshoot patching for devices., • Check and troubleshoot backup jobs/engines. Qualifications Requirements/Job Specifications Education: Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience. MCSE\MCITP certificate or equivalent knowledge. Meraki certification or equivalent knowledge. Experience: 8+ years of IT engineering experience and Windows Administration. Industry expertise with enterprise infrastructure solution development (physical computer, networking, storage, or data center concepts). Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: Strong working experience in networking, WAN, LAN topology, and support; installing, configuring, and setting up workstations, servers, and printer. Working experience in building, troubleshooting, and maintaining VMWare and Hyper-V Virtual networks; Microsoft product portfolio; various technology OEMS. Excellent troubleshooting skills, the ability to multitask, and strong written and verbal communication skills. Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs. Lifting: Typically, no lifting more than 25 lbs.

Job DescriptionBenefits: • Competitive salary, • Training & development Summary: We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients., • Collaborative and supportive team culture.Benefits:, • Competitive salary and performance-based bonuses, • Generous paid time off and holiday schedule, • Professional development opportunities and reimbursement for certifications, • Flexible working hours and remote work options, • Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Job DescriptionNOC ENGINEER Troy, NY (In-Office) Fusco Personnel is recruiting for a proactive, detail-oriented engineer to join our client as a NOC Engineer, supporting the monitoring platform that keeps customer environments patched, protected, and running smoothly around the clock. This role also acts as the lead technical resource when new managed services clients come on board, bringing each new environment under full monitoring, backup, and patch coverage. The ideal candidate is automation-minded, technically strong, and thrives on eliminating problems before they become outages. Responsibilities: • Configure, monitor, and maintain all aspects of the remote monitoring and management platform., • Continuously refine and automate maintenance activities after initial setup., • Stay current on platform capabilities and roll out new features to improve efficiency and responsiveness., • Serve as the lead technical resource during the onboarding of new managed services clients., • Deploy monitoring agents and bring all client technical assets under full coverage., • Configure backup monitoring and confirm that all client backup activity is protected and alerting correctly., • Set up patch management and alerting policies aligned to documented maintenance windows., • Capture and document new client environments to support ongoing service delivery., • Complete all onboarding tasks accurately and within expected timeframes., • Ensure all client technical assets are monitored and that alerts route to the correct resource., • Ensure backup activity is monitored and alerts are routed appropriately., • Ensure patching and alerting reports are configured and routed correctly., • Update monitoring and alerting policies as requested by leadership or the client., • Build creative solutions — including scripting and automation — to cut down on repetitive service requests., • Develop self-healing routines that boost customer uptime and resolve recurring issues at the root cause., • Help create and maintain technical documentation of customer networks and systems., • Set daily priorities and respond promptly to customer requests., • Communicate effectively with customers, peers, and leadership., • Document all activity thoroughly for billing and reference purposes., • Represent the company professionally in every interaction., • Safeguard the confidentiality, integrity, and availability of company and customer information.Required Qualifications:, • 4+ years of Windows System Administration experience, including PowerShell scripting and GPO deployment., • Scripting, development, or workload automation experience, with the ability to build solutions that reduce manual effort and service requests., • Experience configuring and maintaining a modern remote monitoring and management platform (e.g., NinjaOne, N-Central, Kaseya VSA, or similar)., • Experience with professional services automation tools or ticketing systems (e.g., Autotask, ConnectWise, or similar)., • Proficiency with patch management across servers, workstations, and third-party products., • Experience with IP network design and architecture., • Strong technical writing and documentation skills.Preferred Qualifications:, • A proactive, do-whatever-it-takes attitude and comfort working in a fast-paced operations environment., • A track record of reducing reactive workload through automation and process improvement.Status: Full-time Salary: $75K – 105K, plus benefits. Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job DescriptionIT Support Specialist Employment Type: Full-Time, Entry Level Department: Information Technology CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large federal agency in Albany, NY. This position will allow candidates to demonstrate expertise in providing IT support tasks for the USAO office and it's employees. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Job Duties: • Perform the primary IT support function by delivering high‑quality customer service and maintaining clear, professional, and responsive communications with end users across all designated support channels, including in‑person interactions, telephone support, email, and electronic ticketing systems, to ensure timely, accurate, and user‑focused assistance • Diagnose and resolve problems in response to customer reported incidents., • Install, configure, upgrade, troubleshoot and maintain hardware and software. For purposes of this contract, hardware includes, but is not limited to, the following electronic devices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video Teleconferencing Equipment, Scanners, Desk phones and Headsets. • Assist with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware and assist with routine updates and patches to existing programs. • Provide password resets for end users., • Provide user training and assistance on a variety of routine applications and hardware, including orientation for new users. • Provide assistance with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces. Job Requirements: • Bachelor’s degree in information technology, or related field., • Minimum three (3) years of professional work experience providing general IT support., • Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, Teams, SharePoint, etc., and Adobe. • High-level working knowledge of Windows Operating Systems; including Server, Apple iOS and mobility preferred. • United States citizenship and ability to obtain adjudication for requisite background investigation. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past nine years we’ve been growing our government-contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package: - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Field Engineer – End User Devices & Hands and Feet Support Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time Job Description: Field Engineer – End User Devices & Hands and Feet Support Key Responsibilities • End-User Device Support, • Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals., • Perform hardware diagnostics, repairs, upgrades, and installations., • Troubleshoot and resolve software-related issues, including operating systems, applications, and patches., • Configure and provision end-user devices based on organizational standards., • Hands and Feet Support, • Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations., • Perform basic network troubleshooting and assist in resolving connectivity issues., • Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections., • Incident and Request Management, • Respond promptly to service requests and incidents raised by end users or IT teams., • Document and escalate unresolved issues to higher-level support teams., • Ensure timely resolution of issues within defined SLAs., • Inventory and Asset Management, • Maintain accurate records of IT assets, including end-user devices and peripherals., • Assist in tracking and managing inventory levels for spare parts and equipment. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Required Skills and Qualifications • Proven experience in providing on-site support for end-user devices and IT hardware., • Strong knowledge of Windows, macOS, and mobile operating systems., • Hands-on experience with hardware diagnostics, repairs, and installations., • Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting., • Familiarity with IT service management tools and ticketing systems., • Excellent problem-solving and troubleshooting skills., • Strong communication and interpersonal skills. Preferred Skills (Good-to-Have) • Certifications such as CompTIA A+, ITIL Foundation, or equivalent., • Experience with Active Directory, Office 365, and remote support tools., • Knowledge of server hardware and basic data center operations., • Familiarity with imaging and deployment tools (e.g., SCCM, MDT)., • Experience in working in multi-site environments. Work Environment • Requires travel to various locations to provide on-site support., • Ability to lift and move IT equipment as needed., • Availability for on-call support and flexible working hours. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description Genesis10 is currently seeking a PC Deployment & Migration Technician for a contract to hire position with an enterprise organization located in Glenmont, NY. This is a 6+ month contract opportunity. Compensation: $28.00 - $32.00 per hour, W2, based on qualifications Position Overview: The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, and onboarding activities to ensure a smooth transition with minimal disruption to business operations. Key Responsibilities: • Deploy, configure, and support Windows laptops and desktop computers, • Perform workstation replacements and technology refresh activities, • Image, provision, configure, and validate new devices prior to deployment, • Migrate users to new laptops, including profile configuration, application setup, and connectivity verification, • Assist users with login issues, MFA enrollment, password resets, and workstation access, • Validate functionality of business applications after device deployment, • Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools, • Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities, • Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems, • Provide white-glove support to end users during migration events and scheduled cutovers, • Assist with printer, peripheral, docking station, monitor, and mobile device setup, • Support office relocation and site migration initiatives, • Maintain accurate asset management records and chain-of-custody documentation, • Escalate technical issues to engineering, endpoint management, or infrastructure teams as required, • Participate in migration planning, staging, and hypercare support activities Primary Requirements: • 2+ years of desktop support, field services, deployment, or workplace technology experience, • Experience deploying Windows 10/11 workstations, • Experience supporting Microsoft 365 applications, • Knowledge of Active Directory, Azure AD/Entra ID, and multi-factor authentication, • Familiarity with laptop imaging, software deployment, and endpoint configuration, • Experience with ServiceNow or other ITSM platforms, • Strong customer service and communication skills, • Ability to lift and move computer equipment up to 50 pounds, • Ability to travel between office locations as needed Desired Skills: • Experience supporting large-scale PC refresh or migration projects, • Experience with Microsoft Autopilot and Intune, • Knowledge of asset management and inventory control processes, • Experience supporting printer deployments and office technology rollouts, • CompTIA A+, Microsoft certifications, or equivalent experience, • Experience working in enterprise environments with 500+ users Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years, • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years, • Access to an experienced, caring recruiting team (more than 7 years of experience, on average), • Behavioral Health Platform, • Medical, Dental, Vision, • Health Savings Account, • Voluntary Hospital Indemnity (Critical Illness & Accident), • Voluntary Term Life Insurance, • 401K, • Sick Pay (for applicable states/municipalities), • Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #DIG10-MN

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