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Unifi Services - - Responsibilities: Assist passengers with arrival and check-in including boarding and baggage services; Handle ticketing and check-in by operating a computerized system; Direct passengers through Customs, Immigration, and Quarantine; Assist ramp agents to ensure wheelchairs, strol

Compass Group - - Responsibilities: Take orders from customers and prepare items; Cook and serve at grill station and ensure proper temperatures; Maintain sanitation and safe food handling; Assist with ticketing and production control; Clean and maintain work areas and equipment.

Job DescriptionSoftware Support Specialist (Level 2 Support) Pay Status and Classification: Exempt, Regular Full Time Supervisor Title: Support Manager, Client Support Work Location: Remote in New York or Texas. If in New York and local to company headquarters, there are days the Software Support Specialist is expected to be in the office for company meetings. Position Purpose: The Software Support Specialist serves as the primary point of contact for clients experiencing technical difficulties. The Software Support Specialist manages and resolves complex client technical challenges that result from the installation, implementation, and use of Transfinder’s software platform. The Software Support Specialist provides exceptional customer service to clients and possesses an aptitude for learning new software applications and their underlying technologies quickly and thoroughly. The Software Support Specialist is a highly technical individual who works cooperatively in a team environment and contributes to the growth and success of their clients, their peers, their department, and the company. Essential Duties and Responsibilities: • Analytical and Technical Problem Solving: Identifies and resolves complex client issues by approaching an issue from multiple angles and testing possible solutions through a Quality Assurance (QA) or User Acceptance Testing (UAT) environment. Assesses error logs, metrics, user reports, and screenshots to provide resolutions or data-driven recommendations of best practices to the end user and internal teams. Evaluates client data for possible discrepancies and diagnoses data issues using SQL queries. Reviews multiple possible solutions and strategizes the best solution to present to the customer., • Technical and How-to Support: Determines and resolves document functional issues, errors, and configuration changes within browser-based software applications. Utilizes tools such as DevTools, Developer Edition, Kibana, and Structured Query Language (SQL) to diagnose and document underlying errors related to front-end or data-specific software issues. Facilitates technical support to end-users via phone or screen sharing to resolve issues efficiently., • Documentation and Bug Reproduction: Determines comprehensive steps to reproduce and annotate screenshots of discovered bugs for an efficient hand-off between departments. Ensures the bug resolution process is thorough with quality documentation of existing versus expected functionality, working with cross-team members to confirm software behavior as part of the troubleshooting steps. Maintains and expands internal documentation via thorough note-taking on completed cases., • Product Knowledge and Education: Stays current with the dynamic product suite that has quarterly releases of new features and products. Applies updated product knowledge when solving technical difficulties, ensuring seamless support for the clients. Proactively seeks opportunities to enhance product knowledge through provided training videos, internal documentation, and hands-on experimentation. Collaborates closely with cross-functional teams, including development, QA, and DevOps, to facilitate the knowledge transfer of issues documented with existing or emerging technologies. Required Skills/Abilities: • Excellent communication and interpersonal skills with the ability to interact with internal teams, external clients, and stakeholders., • Ability to manage multiple support cases while maintaining quality and response time goals., • Exceptional analytical skills to detect patterns, diagnose root causes, and suggest enhancements for software and user experience., • Ability to work effectively independently and as part of a collaborative team., • Excellent organizational skills and attention to detail., • Proficiency in using a Customer Relationship Management system (CRM)/ticketing software to track, manage, and provide updates on existing client issues. Experience: • 2+ years of experience supporting Software as a Service (SaaS) products., • 2+ years of experience in a technical support position providing phone and screensharing-based support to clients., • Thoroughly demonstrated knowledge of a variety of diagnostic tools including SQL, DevTools, Kibana, and, • Remote Desktop Protocol (RDP) applications., • Basic troubleshooting experience with Application Programming Interface (APIs), the Active Directory (AD) with Security Assertion Markup Language (SAML), and Single Sign-On (SSO). Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. Compensation: Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process.

Job DescriptionSalary: $75-90K cb20 is anaward-winning provider of managed IT and audio-visual services, proudly serving organizations acrossNew York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the worlds leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. As a Site Lead Support Center Engineer III, you will provide support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional, required equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing a high level of professionalism and day-to-day customer service. Responsibilities: • Acts as an incident and problem manager for major outages., • Is a technical knowledge escalation and subject matter expert point for the on-site team., • Triages and resolves high level escalated tickets., • Develops technical training and mentors on-site team for best practices of the Support Center and Managed Services., • Helps to make customer onboarding run smoothly., • Solve technically complex, strategic, high-profile, or long-running customer issues., • Assists in automation and efficiency practices for Managed Services, • Participates as an on call technical escalation point., • Assists and oversees tool development., • Oversees the customer experience feedback loop., • Participates in solutioning technology for customers that originate in the Support Center., • Works to have technology best practices in place for managed services customers that are included in their service., • Perform triaging, troubleshooting, and support to client via telephone, chat, email support, or tickets., • Document all pertinent end user information in ticketing system., • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices., • Provide connectivity support for users devices., • Configure and install software for end user devices such as laptops, workstations, and tablets., • Support the systems and networks of customers., • Provide exemplary customer service., • Perform customer call backs as required., • Using problem-solving and people skills to ensure swift resolutions to technical issues., • Troubleshooting, and diagnosing error messages and failures., • Provide Tier 1, Tier 2, and Tier 3 support., • Ensure system backups are completed., • Create and maintain client and support documentation., • Testing, troubleshooting, and diagnosing error messages and failures., • Install, configure, maintain, and monitor Windows, Linux, VoIP, PC, Storage, Virtual, Mobile, Server, O365/M365, and Network environments., • Configure, deploy, and troubleshoot patching for devices., • Check and troubleshoot backup jobs/engines. Qualifications Requirements/Job Specifications Education: Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience.MCSE\MCITP certificate or equivalent knowledge. Meraki certification or equivalent knowledge. Experience: 8+ years of IT engineering experience and Windows Administration. Industry expertise with enterprise infrastructure solution development (physical computer, networking, storage, or data center concepts). Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills:Strong working experience in networking, WAN, LAN topology, and support; installing, configuring, and setting up workstations, servers, and printer. Working experience in building, troubleshooting, and maintaining VMWare and Hyper-V Virtual networks; Microsoft product portfolio; various technology OEMS. Excellent troubleshooting skills, the ability to multitask, and strong written and verbal communication skills. Working time: 40 hours/week. All other times as defined by the demands of the customers and departments needs. Lifting: Typically, no lifting more than 25 lbs.

Job DescriptionCompany: AKIVA AI Location: Albany, Schenectady, Troy, Rensselaer, Glens Falls, or Saratoga, NY (Onsite) Pay Range: $24.00 $30.00/hour (DOE) Employment Type: Contract / Temporary (Full-Time, MonFri, 8:00 AM 4:00 PM) About AKIVA AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. Position Overview AKIVA is seeking an IT Support Specialist for a temporary assignment supporting a public sector client in New Yorks Capital District. You will provide desktop support, troubleshoot hardware and software issues, assist with Office 365 administration, and ensure staff have the technology resources they need to operate effectively. AKIVA provides AI-powered IT support tools including intelligent diagnostics and automated knowledge base search. Training is fully covered. Key Responsibilities Provide Tier 1/Tier 2 desktop support for staff across multiple locations Troubleshoot hardware, software, network, and printer issues Install, configure, and maintain desktop/laptop systems and peripherals Administer Microsoft Office 365 accounts, licenses, and permissions Manage help desk tickets, prioritize requests, and document resolutions Assist with network connectivity troubleshooting (Wi-Fi, VPN, LAN) Support onboarding/offboarding by setting up or decommissioning user accounts and equipment Leverage AI-powered diagnostic tools and knowledge bases to accelerate issue resolution Required Qualifications 23 years of IT help desk or desktop support experience Knowledge of Windows 10/11, Microsoft Office 365, and Active Directory Experience with hardware troubleshooting (desktops, laptops, printers) Familiarity with networking basics (TCP/IP, DNS, DHCP) Strong problem-solving skills and customer service orientation Excellent documentation and communication skills Must pass background check and drug screening Valid work authorization required Preferred Qualifications CompTIA A+, Network+, or Microsoft certifications Experience with ITSM/ticketing systems (ServiceNow, Jira, etc.) Public sector or government IT experience Experience with mobile device management (MDM) solutions What AKIVA Offers Competitive hourly pay with weekly or bi-weekly pay options AI productivity tools and training provided at no cost to you Professional development and skill-building opportunities Supportive management team with veteran-owned company values Potential for permanent conversion based on client needs and performance Join Our AI Innovation Network Interested in staying connected with AKIVAs AI initiatives, research, and opportunities? Join our AI Innovation Network here: Equal Employment Opportunity Statement AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Job DescriptionAbout ANS At ANS, we’re not just a consulting engineering firm—we’re a team of trailblazers shaping the future of multi-disciplinary engineering. Recognized as one of the Best Places to Work and Top 10 Hottest Engineering Firms in the US by Zweig Reports and featured in Inc. 5000’s Top 250 for our staggering 1,748% growth, we’re proud of what we’ve built and where we’re headed. We thrive on innovation, embrace a “best idea wins” culture, and value humility, ownership, and execution. If you excel in fast-moving environments and believe in the power of precision, this is the place for you. About the RoleANS is looking for an IT Support Technician! In this role, you will be instrumental in ensuring the smooth operation of our IT systems and providing technical support for our staff. Your contributions will enhance our ability to deliver high-quality engineering services across various projects.What You’ll Do • Provide support for IT-related issues via phone, email, or in-person., • Troubleshoot and resolve hardware, software, and network problems., • Document and track all support requests using a ticketing system., • Install, configure, and update operating systems and applications., • Set up and maintain desktops, laptops, printers, and other peripherals., • Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)., • Maintain IT asset inventory and perform basic system updates., • Follow company IT policies and security best practices., • Assist users with troubleshooting Engineering specific softwareWHAT WE ARE LOOKING FOR, • Associate’s degree in IT, Computer Science, or related field (or equivalent experience or certificates)., • 3-6 years of IT support experience, • Understanding of Windows and macOS operating systems., • Experience with Microsoft 365, Active Directory, and networking concepts., • Experience with remote desktop tools and ticketing systems., • Self-motivated and self-managed, • Ability to learn IT support for Engineering specific softwareNICE TO HAVE, • PowerShell, Ansible, Terraform scripting

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Job DescriptionSalary: $45-$55K cb20 is anaward-winning provider of managed IT and audio-visual services, proudly serving organizations acrossNew York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the worlds leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. As a Support Center Engineer I, you will provide Tier 1 support for customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional IT equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. Duties and Responsibilities: • Perform customer support to clients via telephone, chat, email, or tickets., • Windows 11 imaging., • Migration from Windows 11 to 10., • Remove old assets and replace them with new assets., • Document all pertinent end user information in ticketing system., • Triaging, troubleshooting, and resolving error messages, failures, and customer issues., • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices., • Provide connectivity support for users devices., • Configure and install software for end user devices such as laptops, workstations, and tablets., • Support and maintain customer systems and networks., • Provide exceptional customer service. Qualifications Requirements/Job Specifications Education: Associates degree in Computer Science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification. Experience: 0-3 years of IT experience. Experience working in a collaborative, collaborative environment. Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: Knowledge of the following: O365/M365, Networking, Windows Servers, Virtualized Environments, PC Hardware, Backup Engines, VoIP, Cloud. Analytical and problem-solving abilities. Strong written, verbal communication, and documentation skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills. Ability to present technical terms in a user-friendly language. Ability to multitask and promote department success. Working time: 40 hours/week. All other times as defined by the demands of the customers and departments needs. Lifting: Typically, no lifting more than 25 lbs.

Key Responsibilities Responsibilities may vary based on experience and organizational needs but typically include: Respond to user inquiries and technical issues via phone, email, chat, or NYSTEC's internal ticketing system Diagnose and resolve hardware, software, network, and end-user issues, pr

Job DescriptionProduction Support Analyst Lead Fusco Personnel has been retained to recruit for a Production Support Analyst Lead for an innovative medical software company located in the Capital Region. In this role you will handle customer support calls and emails, troubleshoot and resolve issues, and when necessary, escalate to developers.Responsibilities • Answer customer support calls, emails and address them within required time frames, • Document and track reported issues within ticketing systems, • Troubleshoot level 2 issues, escalate to developers and external vendors when necessary, • Provide verbal and written instruction to end users, • Update app configurations based on internal and client requests, • Handle inbound and outbound customer faxes via electronic fax., • Mentor team members on communication, ticketing, documentation and general support practices, • Monitor team daily SLA’s and KPI’s, • Other related duties, as assignedQualifications, • Intermediate MySQL skills, • 1-3 years of applicable IT support experience, or technical degree in IT or related field Salary, • $60,000-$65,000Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job DescriptionJob Title: Epic ClinDoc Analyst Summary: The Epic ClinDoc Analyst is responsible for the design, build, implementation, optimization, and support of clinical documentation workflows within Epic. This role supports nursing documentation, clinical assessments, flowsheets, care plans, clinical decision support, and integrated workflows across inpatient and outpatient settings. The analyst works closely with nurses, physicians, and clinical teams to ensure accurate, efficient, and user-friendly documentation processes. Key Responsibilities: • Perform Epic ClinDoc module build, configuration, testing, and ongoing maintenance., • Build and optimize clinical documentation tools including flowsheets, care plans, navigator sections, smart tools (SmartText, SmartLinks, SmartForms), and clinical rules., • Work with clinical stakeholders to gather requirements and translate them into effective Epic workflows., • Support documentation workflows for nursing, therapy, case management, and other clinical departments., • Configure clinical decision support (CDS), alerts, and best practice advisories (BPAs)., • Develop and maintain build documentation, specifications, change records, and workflow diagrams., • Assist in implementing new features, upgrades, enhancements, and optimization efforts., • Conduct unit testing, integrated testing, UAT, and support go-live activities., • Troubleshoot build issues, identify root causes, and provide end-user support., • Collaborate with other Epic teams (Orders, Radiant, Stork, Beaker, Willow, etc.) to ensure workflow integration., • Participate in on-call rotation and provide support during major events. Required Qualifications: • 25 years of experience supporting Epic ClinDoc or related clinical applications., • Epic ClinDoc Certification or Proficiency required., • Strong functional understanding of inpatient or outpatient clinical documentation workflows., • Experience with flowsheet build, care plans, documentation templates, and smart tools., • Ability to communicate effectively with clinical staff, leadership, and IT teams., • Strong analytical and problem-solving skills., • Experience with ticketing systems and change management processes. This is a remote position.

Job DescriptionLaw Clerk IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:• Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys. • Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions.• Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials.• Conducts database searches for documents and information. • Troubleshoot technical issues with review platforms and tools. • Apply redactions to documents of all types including audio files. • Draft review memos and other litigation documents as required by attorneys. • Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials. • Use task ticketing software to track litigation case support. Qualifications:- J.D. Degree- Active member of the Bar in any U.S. jurisdiction- Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials- U.S. Citizenship.- Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys.- Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources.- Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw.- Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging.- Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCustomer Service RepresentativeAlbany, NYFusco Personnel is actively recruiting for a Customer Service Professional to join our well-respected client located in Albany, NY. The ideal candidate will be in their finance department, interacting with their customers daily. This is a full-time, long-term contract opportunity!Duties & Responsibilities • Ability to assist with corporate sales calls which include answering customer calls regarding card balances or card malfunctions., • Provide customers with ID cards once eligibility has been identified and approved. This is the primary activity of the Customer Service Representative., • Provide daily reconciliation of cash draw(s) in accordance with all policies and practices., • Assist the sales team with fulfilling corporate customer orders and STAR Ticket book orders., • Provide answers to mobile ticketing questions and, if needed, add funds to customer mobile tickets., • Other duties as assigned.Qualifications, • Excellent written and oral communication skills., • Ability to work with all types of customers in an active public-facing window environment. The person in this role must display patience and empathy., • Ability to multi-task, • Excellent computer skills, • At least one (1) year of cash register experience to include the processing of credit and debit cards., • High School graduate or equivalent with at least one (1) year of customer service experience in a multifaceted, cash/credit card exchange driven environment.Pay Rate: $20.00-$23.00/hour Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer