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Job DescriptionCompany Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description The role of Retail General Manager at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. What you'll get to do: Create an unforgettable customer experience • Works with the sales team to ensure each customer receives the best experience possible., • Takes ownership of the sales floor and sales team to ensure customer experience is the first priority., • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit., • Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events., • Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team. Be the business • Motivates sales team and achieve sales goals in a team-based commission environment., • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer., • Leads the team in the completion of projects while keeping the focus on customer experience., • Communicate inventory needs to support the business goal. Leadership/Ownership • Leads the processing of all shipments of product, as well as inventory management., • Works with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully., • Leads the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning., • Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily., • Under the guidance of the Regional Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.Qualifications Who you are: • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day., • Must be a leader in punctuality and attendance, adhering to scheduled shifts., • Ability to develop relationships with customers and colleagues., • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns., • Ability to prioritize multiple tasks in a fast-paced environment., • Ability to quickly learn new procedures and processes., • Strong organizational skills and follow through skills., • Excellent communication and interpersonal skills., • High level of ownership, accountability and initiative., • Eager to develop new skills and responsive to feedback. Additional Information Our investment in you: At Vuori, we’re proud to offer the following to our employees: • Health Insurance, • Savings and Retirement Plan, • Employee Assistance Program, • Generous Vuori Discount & Industry Perks, • Paid Time Off, • Wellness & Fitness benefits Base pay ranges from $94,000-$120,000 annually. Actual base pay offered may vary based on location, skills, experience and qualifications. This position is eligible for additional compensation in the form of a commission estimated to range from $10,000-$15,000, depending on factors including store performance. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Job Description The Visitor Engagement Associate is a key frontline role, ensuring an exceptional experience for all museum guests. This position involves ticket and membership sales, visitor support, tour assistance, and retail operations in the museum shop. The ideal candidate is a proactive, customer-focused professional who enjoys interacting with the public and enhancing their museum visit. This is a part time, union position with a three (3) day a week schedule of Wednesday, Friday and Saturday. Responsibilities Visitor Services & Ticketing • Welcome and assist visitors with ticket purchases and membership sign-ups., • Process payments and manage the ticketing system at the Visitor Center., • Handle visitor inquiries in person, over the phone, and via email with professionalism and enthusiasm., • Maintain high customer service standards while managing visitor flow and enforcing tour protocols., • Set up assisted listening devices for guests as needed., • Coordinate with the Education department via walkie-talkie to ensure seamless visitor support. Retail & Museum Shop Operations • Operate the Retail Pro system for transactions, returns, and cash handling., • Provide product recommendations and engage customers in the museum shop., • Maintain the sales floor, restock merchandise, and support visual merchandising., • Assist with inventory tracking and participate in annual inventory counts. General Museum Engagement • Develop a strong understanding of museum programs, tours, and events to provide helpful visitor information., • Offer recommendations on local attractions, restaurants, and points of interest., • Help manage crowds and coordinate large groups, including school groups and families., • Uphold museum policies while demonstrating professional and ethical conduct. Qualifications • 6 months to 1 year of experience in visitor services, retail, or a call center environment preferred., • Strong communication, interpersonal, and problem-solving skills., • Ability to work both independently and as part of a team in a fast-paced environment., • Proficiency in Microsoft Office; experience with Ticketure and/or Retail Pro is a plus., • Previous experience with cash handling and POS systems is beneficial., • Interest in books, New York history, and immigration themes is a plus., • Physically able to lift and carry merchandise and stand for extended periods., • Availability to work weekends, evenings, and holidays as needed. This role is perfect for individuals who are passionate about history, museums, and creating a welcoming and memorable experience for visitors. How to Apply: Please submit the following via our career portal: (1) Cover Letter. Please let us know why you are applying and would be a good fit for the position. (2) Your resume. Resumes without a cover letter will not be considered.

Our client, an Investment Management firm located in Midtown, Manhattan is seeking to hire a Temporary Facilities Coordinator to support 10+ floors within one of their New York City offices for an open-ended assignment with flexibility to extend. This individual will work collaboratively and effectively with all levels of management, staff, external partners/suppliers and vendors. This position will start ASAP and requires 5 days in office. Hours 8am - 5pm pm with flexibility around these hours and availability for OT as needed. PRIMARY RESPONSIBILITIES: Basic technical knowledge of HVAC, MEP, lighting control, and building management systems, including the ability to identify and troubleshoot common issues. Perform daily inspections of the workspaces to identify areas, items, equipment, or materials in need of repair, replacement, or upgrade. Coordinate daily vendor access with building management and security. Track and manage facilities supply ordering process. Collaborate with the events team to mobilize event setups on behalf of the facilities team. Compose detailed reports of facility incidents. Use the internal facility tracker/ticketing system to log and update incoming requests. Ability to fully manage the vendor accounts and coordinate recurring maintenances. Coordinate and manage repair and maintenance work assignments performed by vendors and contractors. Be familiar with all external vendors and service contracts to direct requests accordingly. Manage expectations and deliverables from facilities vendors to ensure tasks are completed within the critical performance indicator timelines set by the Facilities Manager. Work closely with the NYC Facilities Manager to troubleshoot and resolve facilities issues. Conduct regular checks on the status of all building equipment and systems and coordinate necessary repairs. Work closely with building staff to ensure the space is well-maintained. Proactively assess and attempt to resolve facility-related issues independently before engaging external vendors, whenever appropriate. Assists with office moves and renovation projects. Other facilities and office services-related duties as assigned by the Facilities Manager Maintain flexibility with work hours. Utilizes knowledge of company culture, operations, policies, and procedures in performing duties with minimal direction/supervision. QUALIFICATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree preferred. At least 2-5 years of solid experience in a corporate environment in facilities or customer service role. Provide general understanding and show interest in facilities operations. Must be proficient in Microsoft Outlook, Excel, and Word. Must be able to work independently and as an effective team player with people of all levels. Analytical ability to synthesize information and summarize issues. Highly self-motivated with strong integrity, and a high degree of professionalism. Must have the willingness to take on additional responsibility. Ideal candidate will have a combination of strong written/verbal communication skills and a demonstrated attention to detail. Ability to lift at least 50 lbs. Ability to thrive in a fast-paced, dynamic, and rigorous work environment; demonstrated ability to prioritize competing demands and meet deadlines and excellent organizational skills. Must be punctual, responsible, and reliable. Superior customer service skills and a team-oriented, collaborative, and positive attitude Compensation: $35.29 - $36.47/hr Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Requisition Number: 27553 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $120,684.00 - $150,012.00 Security Clearance: Top Secret Level of Experience: Senior This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Meet HII’s Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072 Job Description We’re seeking a technically adept and strategically minded IT Lead to oversee and evolve our IT functions within a defense-oriented environment. This high-impact role will guide infrastructure growth, cybersecurity posture, and operational excellence across a dynamic, multi-site organization. The ideal candidate brings deep experience in secure systems design, air-gapped network environments, —balancing hands-on execution with long-term vision. As we expand, the IT Lead will play a pivotal role in integrating new facilities, optimizing internal systems, while maintaining compliance with federal and DoD standards. This position is located at Wright Patterson Air Force Base (WPAFB) and is within a commutable distance from Beavercreek, Fairborn, Dayton, and Riverside. Essential Job Responsibilities Translate organizational goals into technical roadmaps and daily execution plans Serve as senior escalation point for infrastructure, cybersecurity, and systems issues Architect and deploy secure, scalable networks—including air-gapped environments—for new buildings and facility expansions Oversee hardware/software provisioning, system integrations, and connectivity across classified and unclassified domains Ensure compliance with regulatory requirements and support audit readiness for classified systems Manage and evolve internal ticketing systems to align tactical tasks with strategic priorities Monitor system performance, uptime, and service delivery metrics across secure enclaves Identify opportunities for automation, modernization, and workflow efficiency Serve as the Unit Software License Manager (USLM), overseeing license procurement, allocation, renewal and compliance with DoD and Air Force software management policies Development and implementation of local policies, procedures and performance management Create project budgets , track spend and forecast future needs and refreshes across tools, licenses and equipment Develop multi-year roadmap for internal and external networks, as mission dictates Minimum Qualifications 6 years relevant progressive experience with Bachelors in related field; 4 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 10 years Bachelor’s degree in Information Technology, Cybersecurity, or related field 6+ years of experience in IT infrastructure, systems administration, or cybersecurity 3+ years in a leadership or supervisory role Proven expertise in network architecture, system integration, and security operations Experience managing ticketing platforms (e.g., Jira, ServiceNow, or similar) Hands-on experience with air-gapped networks and secure system deployments Strong communication and documentation skills Familiar with virtualization, Linux and Windows environments CLEARANCE: Active DoD Top Secret Security Clearance Must be able to obtain and maintain and TS/SCI security clearance with enhanced security checks relevant progressive experience. Preferred Requirements Master’s degree or certifications such as CISSP, CCNP, or ITIL Experience in defense, intelligence, or government IT environments Familiarity with hybrid cloud infrastructure (Azure Gov, AWS GovCloud) Background in scaling IT operations during organizational growth Experience with COMSEC equipment and processes Physical Requirements Job performance will normally require only minor lifting and carrying of boxes of records or equipment. HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. Why HII We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.

IT Support Engineer (On-Site – NYC) A leading global investment firm is seeking an IT Support Specialist to join its growing New York team. This is a high-impact role supporting a fast-paced, collaborative environment with significant exposure to business users and leadership. What You’ll Do: • Provide hands-on technical support to onsite and remote users, • Troubleshoot hardware, software, and connectivity issues, • Manage onboarding, device setup, and user support, • Administer user environments across O365, Azure, and Active Directory, • Handle ticketing workflows and deliver white-glove customer service, • Support global teams and collaborate on IT initiatives What We’re Looking For:, • 3–5 years of IT support or service desk experience, • Strong Windows, O365, and user support experience, • Experience working in fast-paced, high-volume environments, • Excellent communication and customer-facing skills, • Financial services experience is a plus Why Apply:, • Join a collaborative and high-performing IT team, • Work in a growing global organization, • Gain exposure to enterprise-level technology and initiatives, • Competitive compensation with strong bonus potential, • Excellent benefits including healthcare and additional perks

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms. Key Responsibilities Provide desktop and application support for enterprise users Troubleshoot Microsoft 365, Google Workspace, and browser-based tools Manage AD accounts and permissions Support laptop/desktop imaging, reimaging, and deployments Diagnose LAN/WAN connectivity issues Provide printer and peripheral support Support mobile devices (iOS/Android) and MDM enrollment Maintain documentation and knowledge base Required Qualifications 2+ years of Help Desk / IT Support experience Strong knowledge of Microsoft 365 and Windows environments Experience with remote support tools and ticketing systems Preferred Experience in enterprise/government environments ITIL certification Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE

Customer Service Lead SDL Leadership · Full-time · Secret Clearance Required Secret clearance 7+ years IT support 2+ years leadership ITIL practices Drive excellence at the front lines of IT support. As Customer Service Lead, you’ll own service desk operations end-to-end — from guiding a skilled team of support specialists to championing continuous improvement across the board. You’ll be the go-to escalation point when things get complex, and the strategic voice that keeps support aligned with organizational goals. WHAT YOU’LL OWN • Lead daily operations Lead daily operations of the service desk, ensuring SLA adherence and timely resolution across all user issues. • Mentor and develop Mentor and develop a team of customer service and technical support professionals through coaching, evaluations, and ongoing guidance. • Be the escalation expert Be the escalation expert — own high-priority and complex incidents, driving swift resolution and clear communication. • Measure and improve Measure and improve service quality through performance metrics, process optimization, and a relentless focus on the user experience. • Bridge teams and leadership Bridge teams and leadership by aligning support capabilities with broader IT strategy and business priorities. • Build the knowledge base Build the knowledge base — develop and maintain SOPs, documentation, and articles that make the whole team sharper. • Own workforce planning Own workforce planning, including scheduling, workload distribution, and headcount alignment. REQUIRED QUALIFICATIONS • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • 7+ years of experience in IT support or service desk environments. • 2+ years in a leadership or supervisory role. • Strong command of service desk tools, ticketing systems, and ITIL practices. • Excellent communication, problem-solving, and customer service instincts. • Ability to juggle priorities in a high-tempo environment. • Active Secret Security Clearance. PREFERRED QUALIFICATIONS ○ ITIL certification (Foundation or higher). ○ Experience in federal or government contract environments. ○ Familiarity with enterprise systems, cloud environments, and cybersecurity best practices. ○ Track record of driving service improvement or process optimization initiatives. ○ Strong analytical and reporting capabilities. #cjpost

Overview We are seeking a detail-oriented Supply Chain Compliance Analyst II to support pharmaceutical traceability and regulatory compliance under the Drug Supply Chain Security Act (DSCSA) . This role focuses on investigating and resolving product tracking exceptions within a serialized drug supply chain environment. The analyst will work in a high-volume, fast-paced compliance setting to ensure pharmaceutical product movement is accurately tracked, verified, and compliant across manufacturers, wholesalers, and downstream partners. This is a fully remote opportunity available in the U.S. Compensation & Benefits $32.61 per hour paid biweekly Full-time eligibility benefits after 90 days 401(k) with company match after 1 year Contract role with potential for permanent hire based on performance, attendance, and business needs Schedule Monday–Friday, standard business hours: 8:00 AM – 5:00 PM OR 11:00 AM – 8:00 PM (based on business needs) Key Responsibilities Monitor and resolve drug serialization and traceability exceptions using the TraceLink SCWM platform Investigate discrepancies in product tracking data and ensure resolution within required compliance timelines Collaborate with manufacturers, wholesalers, and internal operations teams to resolve shipment and data integrity issues Escalate unresolved traceability issues to appropriate trading partners Manage and support resolution of quarantined or blocked pharmaceutical inventory Maintain and update SOPs, compliance documentation, and knowledge management materials Assist with training internal and external stakeholders on DSCSA compliance requirements and exception handling processes Support continuous improvement initiatives to enhance traceability workflows and system efficiency Prepare reports and summaries using Excel and PowerPoint for operational and compliance stakeholders Required Qualifications High School Diploma or GED (verified) Associate’s degree required (Bachelor’s preferred) 3+ years of experience in supply chain, healthcare, retail operations, analytics, or regulated environments Experience working with high-volume case queues, ticketing systems, or investigation workflows Strong analytical and problem-solving skills with ability to make decisions under time-sensitive compliance requirements Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis) Strong written and verbal communication skills Ability to interpret and follow detailed compliance procedures and documentation Strong attention to detail in regulated or audit-heavy environments Preferred Qualifications Hands-on experience with TraceLink or other serialization/traceability platforms Knowledge of DSCSA regulations or pharmaceutical supply chain operations Experience with Tableau or other data visualization tools Basic SQL or database query experience Experience building reporting tools, templates, or process workflows Background in compliance, quality assurance, or regulatory operations What Makes a Strong Candidate This role is ideal for someone who enjoys: Investigating data issues and solving complex system discrepancies Working in compliance-driven, regulated environments Managing multiple priorities and high-volume work queues Collaborating across internal teams and external partners Ensuring accuracy in mission-critical pharmaceutical tracking systems

Computer Support Specialist Job Number: 26-00938 Make a difference in your community. ECLARO is looking for a Computer Support Specialist for our client in New York, NY. ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity! Responsibilities: Providing technical assistance to users via phone, email, chat, or in-person. Actively monitoring and working on tickets submitted in the JIRA ticketing system. Installing, setting up, and configuring new hardware, software, and peripherals. Diagnosing and resolving hardware, software, and network issues for end-users. Documenting technical problems, resolutions, and user guides for future reference. Other duties as assigned. Required Qualifications: Two years of experience in Information Technology and Customer Service A Bachelor's Degree in computer science, information systems, management systems, information technology, or cybersecurity. Preferred Qualifications: Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks. Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems. Communication: Excellent verbal and written communication skills to explain complex technical concepts to non technical users. Customer Service: Patience, empathy, and a focus on customer satisfaction. Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records. Adaptability: Ability to work under pressure and in a fast-paced environment. Pay Rate: $37.00/Hour If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Heckle Tulab heckle.tulab@eclaro.com 2128047460 Heckle Tulab | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

SENIOR DESKTOP SUPPORT SPECIALIST One of our financial clients in NYC is seeking a Senior Desktop Support Specialist to join their technology team. This is a full-time, permanent position, 5 days per week in the office in NYC.. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance. • Must work East Coast Market hours • Manage trouble calls via our ticketing system, phone, remote, and desk-side visits to ensure courteous, timely, and effective resolution of end-user issues • Troubleshoot hardware, Windows 10, Windows 11, and application issues • Install and upgrade software, set up hardware, and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones • Install and manage Spyware/Malware tools • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay • Provide first-level network support and troubleshooting for both wireless and wired configurations • A basic understanding of Active Directory at the Organization Unit level • Troubleshoot Cisco Phone systems /Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support. • Experience with incident management/ticketing system like ServiceNow • Proficiency in current protocols, operating systems, and standards, including Windows 10, Windows 11, Microsoft/Office 365 • Experience with System Center Configuration Manager/Endpoint Manager • Experience with patch management and application deployment • Expertise in troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones, and WIFI devices • Ability to thrive in a fast-paced environment and work effectively under pressure • Experience providing ongoing support to C-suite executives • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred SEND YOUR RESUME TO CLIFF@SSUSA.COM MENTION JOB 1132 IN THE SUBJECT BOX

Job Description JOB DESCRIPTION TITLE: NYC - Retail SalesAssociate DEPARTMENT: Retail REPORTS TO: Retail Sales Supervisor LOCATION: New York, NY HOURS: Part time (<30 hours per week) PAY TYPE: Hourly PAY RATE: $18.00 / hour FLSA STATUS: Non-Exempt (eligible for overtime) About this role ... The Retail Team operates the museum’s retail store - much more than a place just for exciting exhibits, the Museum of Sex also presents a dazzling range of own-brand and third-party products for its patrons. Associates conduct sales transactions, maintain stock and displays, and provide enthusiastic customer service across the store. The museum is building its brand and the retail store is a vital component of that growth. Teamwork is a staple throughout our entire operation. Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors. Retail Associates are managed by a team of Supervisors - all reporting to the Lead Product Manager. We believe in fostering our staff’s abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills. About the work (Primary Job Responsibilities) … Associates provide exceptional customer service throughout the museum store, especially with upselling a variety of products and conducting sales transactions. This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service and sales targets. Associates may also be called upon to assist staff and visitors with directions and information about the museum galleries, amusements, attractions. Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures. Use initiative and enthusiasm to create exceptional guest experiences Build sales using various techniques such as add-ons, substitutions, and active listening. Maintain appearance and functionality of assigned areas: back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, register areas, stock rooms, and related spaces. Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests. Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc. Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary. Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances. Perform additional duties as required. What you might be like … You are engaging and passionate about providing an exemplary experience for guests, with a smile. You have a background in retail, sales, and are driven to help people. You have excellent communication skills, and the ability to speak and connect to people of all kinds. You are a dependable and friendly individual that enjoys working with a team. You thrive working in a fast-paced, dynamic environment. You have the ability to work nights, weekends, and some holidays. Pertinent backgrounds include: Theater and other forms of Entertainment, Events, Hospitality, Customer Service, and Nightlife. Multilingual is a plus! Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor. Must be a true self-starter and able to execute assignments independently. Strong work ethic and ability to work effectively as part of a team. High level of integrity and dependability with a strong sense of urgency and results-orientation. Physical Demands / Work Environment The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus. The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.

Job DescriptionDescription: Do you dream about being part of History and promoting NYC’s most iconic destination for fun? Luna Park in Coney Island is actively recruiting for Seasonal Finance & Administration (Bank Teller) Team Members. About Us: Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. As a Bank Teller, you will be responsible for supporting the services of ticketing Cashiers in the park, in the form of dispersing cash in support of services tendered. This role includes balancing banks and drops daily. Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA Job Description: • Provide daily banks to ticketing cashiers following cash handling procedures., • Follow company procedures for creating and closing banks with minimal error and maximum attentiveness while supporting team members., • Embrace a warm and polite approach to customer interactions, embodying the CAI image., • Uphold punctuality, reflecting commitment to the team and guest experience., • Collaborate within the team, offering assistance when needed., • Proactively identify and resolve team member and guest requests, ensuring satisfaction., • Utilize computerized cash registers for seamless sales processing., • Proactively identify and resolve customer requests, ensuring satisfaction., • Maintain cleanliness in work areas, contributing to a welcoming environment., • Fulfill assigned tasks with dedication and attention to detail., • Adhere to all CAI policies and procedures, ensuring a consistent and positive experience.Requirements:, • Previous experience in banking, cash handling or customer service is a plus., • Friendly and approachable demeanor with excellent communication skills., • Ability to engage with guests and create a positive, memorable experience., • Basic math skills for handling transactions and providing change., • Flexibility to work independently and/or as part of a team., • Availability to work various shifts, weekends, holidays, and evenings as needed., • Physical stamina for standing and moving throughout the shift., • Must be outgoing, friendly, courteous, and honest., • Able to work in all weather conditions., • Must be able to operate computers and learn software programs. Job Type: Seasonal

Job DescriptionDescriptionPosition: Valet Attendant Location: 1752 Park Ave Hourly Pay: $17 Shift/Schedule: Varying At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Valet Attendant is responsible for safely and efficiently parking and retrieving guest vehicles while delivering a high level of customer service. This role requires prompt, courteous, and caring interactions with all guests and timely responses to customer needs. The Valet Attendant works collaboratively with team members, the Operations Manager, and/or Shift Supervisor to ensure quality service, operational efficiency, and adherence to safety standards, as well as compliance with all applicable state and local laws. Key Responsibilities • Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices, • Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location, • Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems, • Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed, • Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items, • Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required, • Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution, • Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary, • Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead, • Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times Skills, Knowledge and Expertise • Excellent customer service and communication skills, • Ability to communicate with guests, • Ability to learn quickly and use sound decision making to thrive in fast-paced environments, • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot, • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift, • Previous valet experience preferred, • Ability to operate manual transmission vehicles (stick shift) REQUIREMENTS:, • Must be at least 18 years of age, • Valid driver’s license with good driving records., • Must successfully pass a background check, in accordance with company policy and applicable laws, • Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. PHYSICAL DEMANDS:, • Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot, • Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift, • Occasionally lift and carry customer luggage or personal items, up to 50 lbs WORKING CONDITIONS:, • Work is performed in parking facilities including garages, lots, booths, and outdoor areas., • Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season., • Fast‑paced environment requiring consistent customer interaction., • Exposure to vehicle traffic, noise, and varying weather conditions., • Interaction with upset or frustrated customers while maintaining professionalism. OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice BenefitsJoin our team and enjoy an outstanding benefits package, including: (Full Time Only) • Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge., • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family., • Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones., • 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement., • Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members., • Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. (Part Time), • 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement., • Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations., • Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Union: • If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

Position Summary: At Relatable, we are seeking a detail-oriented and resourceful Office Coordinator to support the daily operations of our New York office. Reporting to and partnering closely with the Head of Office Operations, this role is instrumental in creating an efficient, welcoming, and high-functioning workplace experience for employees, leadership, clients, and visitors. The Office Coordinator will oversee a variety of operational responsibilities, including office logistics such as facilities support, inventory management, process documentation, onboarding coordination, vendor management, and internal event execution. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, considers themselves a problem solver and is eager to grow into a broader office leadership role over time. As Relatable continues to expand, this role will contribute significantly to maintaining an organized, collaborative, and employee-focused office culture while supporting the evolving needs of a growing team. Key Responsibilities: Office Operations & Facilities • Support the daily operations of the office across multiple floors, • Assist with facilities coordination including maintenance requests, vendor visits, and office upkeep, • Help monitor office cleanliness, organization, and functionality, • Coordinate with building management and service vendors as needed, • Assist with workspace setup, desk assignments, and office layout changes, • Monitor conference rooms and shared spaces to ensure they remain functional and well maintained Office Supplies & Inventory • Maintain inventory of office supplies, snacks, beverages, and kitchen items, • Manage restocking and organization of common areas, • Track supply usage and coordinate ordering as needed, • Help maintain organized storage areas and office resources Employee Experience & Culture • Partner with the Head of Office Operations to support company culture initiatives, • Assist with planning and execution of office events, team gatherings, and celebrations, • Help create a welcoming and positive workplace environment, • Support internal communications related to office updates and events Onboarding & Employee Support • Assist with new hire equipment ordering and set up, • Coordinate desk setup, office access, and welcome materials, • Help ensure new employees have a smooth first-day experience, • Provide general office support for employees as needed Event & Meeting Support • Assist with planning internal meetings, team offsites, and company events, • Support meeting logistics including room setup and vendor coordination, • Help manage office hospitality and guest experiences Administrative & Operational Support • Assist with shipping, deliveries, and mail distribution, • Help coordinate vendor services and service schedules, • Support operational documentation and office procedures, • Provide additional administrative support for office operations as needed This Could Be You If: • Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field preferred, • 2–5 years of experience in office coordination, workplace operations, administrative support, or similar roles in a fast-paced environment, • Experience supporting office events or workplace culture initiatives is a plus, • Proficiency in Microsoft Office Suite and Google Workspace; familiarity with workplace management or ticketing systems is a plus, • Strong organizational skills with the ability to manage multiple priorities and adapt to changing business needs, • Excellent verbal and written communication skills with a professional and approachable demeanor, • Highly detail-oriented with strong problem-solving and follow-through capabilities, • Proven ability to take initiative and work independently while collaborating effectively with cross-functional teams, • Experience coordinating office logistics, facilities support, vendors, or workplace services preferred, • Comfortable managing calendars, meeting logistics, event coordination, and employee support tasks, • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion, • Strong customer service mindset with a passion for creating positive employee and guest experiences, • Ability to lift and move office supplies, packages, and event materials as needed Why Join Us? 🌟 Bring Trends to Life – We don’t just follow what’s next—we create it. Innovation and creativity are at the core of everything we do. 🎉 Energized Culture – Fast-paced, dynamic, and fueled by fresh ideas. Your impact is seen, heard, and celebrated. 💡 Radical Transparency – No guesswork. We believe in open dialogue, direct feedback, and shared success. 💰 Beyond Benefits – Competitive pay, standout perks, and real investment in your growth. 🚀 Push Boundaries – If you want to shape the future and turn ideas into reality, you belong here. Benefits & Perks • Healthcare, Vision, & Dental: Competitive / Best in Class Plans, • FSA & HSA Options: Pick what suits you (can’t do both)., • 401K with 3% Match: Eligible after 90 days., • Financial Planning & Charity Match Time Off • PTO, Paid Holidays, Sick Days, Volunteer time, Summer Fridays Wellness & Growth • Classpass Membership, • Continuous Learning & Dedicated Learning Hours, • Remote & Hybrid Work Options Extras • Commuter Benefits, • Women In Toys Membership, • Parental Leave: After 1 year. The Legal bits The salary range for this role is $29.00 - $31.00 hourly, plus eligible for an annual target bonus prorated from the start date. This is the lowest to highest salary we in good faith, believe we would pay for this role at the time of this posting. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change. As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, What Do You Meme does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, What Do You Meme will not discriminate against any applicant or employee because they is disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by What Do you Meme for the job.

A Manhattan-based architecture firm is seeking a Facilities Coordinator to join it's team. The ideal candidate will have at least 2 years of experience in facilities coordination or administrative support and be open to a long-term temporary assignment. Onsite Monday - Friday Hourly pay rate: $27-28/hr. Hours: 8:30am - 5:30pm Responsibilities: • Coordinate daily operations and maintenance activities within the facility, ensuring operational excellence., • Schedule and oversee preventive and corrective maintenance tasks with contractors and service providers., • Prepare pantry for daily use, including stocking snacks and cleaning surfaces., • Support meetings by coordinating catering deliveries and setups., • Assist with furniture and equipment setup for events and functions., • Manage package and office supply deliveries, ensuring accurate logging and distribution., • Respond to employee requests via a computer-based ticketing system., • Greet visitors and direct them to appropriate areas or contacts., • Ensure compliance with fire and safety protocols during emergencies or drills., • Maintain familiarity with office layout and employee roles for effective guest guidance. Requirements: • Associate's degree or equivalent experience in Business Administration, Facilities Management, or a related field., • Minimum of 2 years of experience in facilities coordination or administration; 3 years preferred., • Proficiency in Microsoft Office Suite and computer-based systems., • Ability to lift and move furniture and boxes up to 5 lbs., • Strong attention to detail and accuracy in task execution., • Excellent communication skills for guest interaction and team collaboration

Only W2 Only local to NJ office No C/C is acceptable for this role Not accepting third party employer assistance here Genesys Cloud CX Engineer Weehawken, NJ (Onsite) Long-Term Consulting Opportunity We are seeking an experienced Genesys Cloud CX Engineer to join a high-profile engagement supporting UBS. This role will be responsible for designing, developing, configuring, and optimizing customer experience and contact center solutions within the Genesys Cloud CX platform. This is an excellent opportunity to work directly with enterprise-scale contact center environments, modern cloud technologies, and customer experience transformation initiatives. Responsibilities Genesys Cloud Design & Development Design, develop, and enhance IVR and customer interaction flows using Genesys Architect Build and optimize routing strategies including ACD, skills-based routing, preferred agent, and bullseye routing Develop conversational bots utilizing Genesys Dialog Engine (NLU/NLP) Create automation workflows leveraging Genesys Cloud APIs and third-party integrations Platform Configuration & Administration Configure and support telephony infrastructure including SIP trunks, DID routing, Edge devices, and station configurations Implement and maintain digital channels including chat, email, messaging, and social media Deploy new platform capabilities, enhancements, and updates Integration & Automation Integrate Genesys Cloud CX with CRM, ticketing, authentication, and enterprise systems Develop solutions using REST APIs, JSON, webhooks, and event streams Collaborate with development teams on middleware and backend integrations Monitoring & Support Monitor platform health, call flows, interaction paths, and performance metrics Troubleshoot routing, telephony, and call flow issues Provide L2/L3 support and coordinate escalations with Genesys Care Analytics & Reporting Develop dashboards and reporting solutions using Genesys Analytics Analyze operational metrics including SLA, AHT, abandon rates, agent productivity, and customer experience KPIs Identify opportunities for platform optimization and process improvement Security & Governance Manage user roles, permissions, and access controls Support SSO integrations and compliance initiatives Maintain security and data privacy standards Required Qualifications Technical Experience 3+ years of hands-on experience with Genesys Cloud CX Strong expertise in: Genesys Architect IVR and call flow development ACD and routing strategies SIP telephony and trunking Digital channels (chat, email, messaging) Experience with: REST APIs JSON Web Services OAuth Authentication SSO / Identity Providers (Azure AD, Okta, Ping, etc.) Knowledge of cloud platforms (AWS and/or Azure) Soft Skills Preferred Certifications Genesys Cloud CX Certified Professional (GCX-P) Genesys Cloud Architect Certification ITIL Foundation

THE OPPORTUNITY Agile Apprentice University is building a new model for how people enter the AI economy. Through our AI Center of Excellence, Agile Apprenticeships, fellowships, industry partnerships, and AAU AI Factory™ — our hands-on innovation lab — we are creating pathways for emerging talent to learn, build, and launch careers in artificial intelligence and emerging technologies. This position provides hands-on experience supporting the development of the AAU AI Center of Excellence and AAU AI Factory™, offering exposure to AI operations, innovation management, workforce development, and emerging technology initiatives. This is a ground-floor role. You'll be one of the first key hires at Agile Apprentice University — a new kind of institution combining AI literacy, registered apprenticeships, fellowships, industry partnerships, and workforce housing to launch the next generation of AI-enabled professionals. You'll be joining a small, founder-led team. You'll report directly to the founder and have real influence over how the AI Center of Excellence and AAU AI Factory™ operate, grow, and serve students, fellows, faculty, and industry partners. If you're energized by building systems, processes, and communities from scratch — and want AI to be central to how you work — this is the role. This is a hybrid role based across the NYC Tri-State Area and our Jersey City campus. Candidates should expect regular on-site presence as programs and events require. WHAT YOU'LL OWN Day-to-day, you'll be the operational core of the AI Center of Excellence: • Manage and triage support requests, access provisioning, and service queues for AI tools and platforms., • Build and maintain operational documentation, knowledge bases, FAQs, and onboarding materials from scratch., • Coordinate AI workshops, training sessions, events, and fellowship activities across the AAU ecosystem., • Track usage metrics, service requests, and KPIs to drive continuous improvement and reporting., • Identify opportunities to automate workflows using AI-enabled tools — and actually build them., • Mentor and coordinate Apprentice Fellows supporting programs, events, and community engagement., • Manage communications about AI tools, policies, updates, and initiatives across the community., • Escalate technical, security, or compliance issues to the right stakeholders quickly and clearly., • Contribute to AI governance standards and responsible AI practices., • Support onboarding and engagement for the AAU/NYU Tandon Agile Apprentice Fellow community and future affiliated cohorts. WHAT WE'RE LOOKING FOR Required: • Bachelor's degree or equivalent combination of education and experience., • 2+ years in operations, program coordination, IT support, customer success, project management, or a related field., • Strong organizational instincts — you manage multiple concurrent workstreams without dropping balls., • Comfortable working with SaaS platforms, cloud-based tools, and enterprise software., • Clear, confident written and verbal communicator — able to write user-facing docs, correspondence, and operational updates., • Self-directed and adaptable; you don't need a fully built playbook to get moving. Preferred: • Experience in higher education, workforce development, apprenticeship or fellowship programs, or tech-focused organizations., • Hands-on familiarity with AI platforms such as Claude, ChatGPT, Gemini, Microsoft Copilot, or similar tools., • Experience with ticketing or service management systems (ServiceNow, Jira, Zendesk, or similar)., • Background in event logistics, training programs, or community engagement., • Exposure to knowledge management, technical writing, or operational documentation., • Interest in Agile practices, project management, product and software development, AI literacy, responsible AI adoption, and experiential learning. WHO THRIVES HERE This role is a strong fit if you're someone who: • Gets energy from building — not just maintaining., • Wants to be close to leadership and have your work actually matter., • Is genuinely curious about AI and wants it woven into your day-to-day work, not just your job title., • Is comfortable leading in ambiguity and applies Agile principles as a genuine working style, not just a buzzword., • Cares about expanding access to AI careers for underrepresented communities. COMPENSATION & BENEFITS Base salary: $75,000–$85,000, commensurate with experience. In compliance with NYC and New Jersey Pay Transparency requirements. Agile Apprentice University considers scope, experience, education, key skills, internal equity, and market conditions when extending an offer. This range reflects base salary only and excludes bonuses, stipends, incentive compensation, or other benefits. Eligible candidates may also have access to housing-related support, relocation assistance, or apprentice and fellowship residential opportunities as part of AAU's broader workforce development ecosystem, subject to availability, program requirements, and eligibility criteria. ABOUT AGILE APPRENTICE UNIVERSITY Agile Apprentice University is pioneering a new model of higher education that combines AI literacy, registered apprenticeships, fellowships, industry partnerships, experiential learning, and workforce housing. AAU discovers, develops, sponsors, employs, houses, and launches entry-level AI talent. The AAU AI Factory™ is our hands-on innovation lab — a collaborative environment where apprentices, fellows, faculty, researchers, and industry partners work together to design, build, test, and deploy real-world AI solutions, creating a direct pathway from learning to impact. The Digital Arts & Innovation Gallery showcases that work to the broader community. AAU is committed to creating accessible pathways into AI careers for emerging talent, career changers, and underrepresented communities. Learn more at AgileApprenticeUniversity.com. HOW TO APPLY We review applications on a rolling basis and move quickly for the right candidate. To apply, please send your resume and a brief note — no formal cover letter required — telling us what draws you to this role and one example of a system, process, or program you built from scratch. Apply directly at AgileApprenticeUniversity.com or email your materials to the AAU hiring team. We look forward to hearing from you. Agile Apprentice University is an Equal Opportunity Employer. We recruit, hire, develop, and promote individuals based on merit, qualifications, and organizational needs without regard to any characteristic protected by applicable law. All qualified individuals are encouraged to apply.

Corporate Facilities Maintenance Technician New York, NY ( *Local candidate only) $35-40hr (Weekly pay + Medical Benefits) Long term Ongoing contract- no end date (Based on performance) Full- time M-F (8:30am- 5:30pm) Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis. **This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily! Core Responsibilities • Performance of ongoing preventive and repair response work orders on facility mechanical, electrical, and other installed systems, equipment, and other components., • Basic understanding in-house for different sectors of the office including HVAC., • Oversee and manage the maintenance, operation, and repair of all HVAC system ( or connect with vendors to repair) and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned buildings., • Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations., • Manage and monitor ticketing and work order systems, utilizing CMMS technology., • Maintain relationships with vendors; schedule and support vendor’s working onsite., • Support onsite events with setup, execution, and reset of all event related tasks., • Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them., • Maintain compliance to State, County, or City Ordinances, Codes, or Laws., • Must be willing and able to support any after-hours building related activity as required., • Support other tasks related to success of mission critical work for business. What We Value • Attention to detail with a discerning eye for excellence., • Excellent communication, interpersonal, organizational, analytical and problem-solving skills. A focus on effective teamwork, with the capability to thrive in an autonomous environment., • Project Management abilities including planning, timeline tracking, implementation and communication across teams. Ability to prioritize and execute against several competing tasks and projects., • Willingness and ability to be on-call to address critical incidents as and when they arise. #gowhereyoureneededmost What We Require • High school Diploma or GED, • 3 + years working in a corporate office either as a Facilities Maintenance or Handyman, • Must have experience supporting facilities duties in a corporate office and not residential, • Requires experience managing vendors; speaking with vendors, have knowledge of vendors in the area, and working very closely with vendors., • Experience with knowledge of HVAC, plumbing, electrical equipment repair, and maintenance. (Example, fix basic faucet leak, door etc. Able to be hands on and can-do basic office repairs), • Bonus: Experience with ticketing systems and work orders or able to learn how to complete ticket work orders., • Some knowledge of building management system – thermostat ( know how to adjust and basic troubleshoot), • Requires basic computer skills – able to use MS Work etc and comfortable using the computer, • Must have excellent communication skills: people person and enjoys communication with others and having a good working relationship with vendors., • Must be able to lift up to 80 lbs. and climb up to 30 ft. ladders., • Ability to perform on call duties and overtime as required ( Only in emergencies and occasionally; 1 Saturday a month if its urgent)., • Pass standard background check TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Mount Sinai Health System (MSHS) is one of the largest healthcare systems in the United States and is at the forefront of leveraging clinical excellence and cutting-edge technology to advance patient care, research, and innovation through data-driven insights. MSHS is home to Minerva, the world’s fastest supercomputer based in an academic medical center, and the Artificial Intelligence Ready Mount Sinai (AIR·MS) research platform. Both are part of a computational and data ecosystem that includes cohort query tools, AI agents, and thousands of applications. Several multi-modal data sources, such as electronic health record (EHR) data from our system-wide Epic instance, and millions of digital pathology slides are linked together and available for analytics, research, and quality improvement initiatives. AIR·MS serves as a key entry point and infrastructure for dozens of departments, groups, and institutes throughout MSHS. We are seeking an engaged physician informaticist with expertise in computation, data analytics, AI, and U.S. healthcare data. The Lead Physician Informaticist partners with researchers and clinicians to ensure effective use of AIR·MS and the broader data ecosystem. In this collaborative, clinically driven role, you will bridge clinical, operational, and research needs across MSHS. Responsibilities include engaging with stakeholders to understand needs, identifying barriers, developing roadmaps, and supporting the deployment of new AIR·MS capabilities. You will also help translate complex research questions into actionable data queries and develop Python/R scripts to generate insights from the OMOP CDM warehouse. Responsibilities: • Leads researcher and clinician engagement, including needs assessment, communication planning, roadmap development, and user experience optimization., • Partners 1:1 with clinicians, researchers, and analysts to refine questions and deliver tailored data solutions., • Communicates complex data concepts clearly across varying levels of expertise., • Designs, writes, and optimizes SQL queries and Python/R scripts against the OMOP CDM to extract and analyze clinical, revenue and research data., • Educates, trains and mentors users on EHR data structures, OMOP CDM concepts, data limitations, cohort definition, cohort query tools, analytical tools and best practices for self-service analytics., • Helps to support researchers to address various challenges associated with data use and analysis across the translational spectrum (T0 to T4)., • Oversees a user ticketing system and develops training sessions on health care data and data warehouses including the use of query tools and direct SQL., • Validates data outputs for accuracy, completeness, and appropriateness., • Identifies and communicates potential biases or limitations in EHR-derived data., • Collaborates with technical, clinical, and compliance teams to improve functionality, data quality, and governance., • Ensures compliance with regulations, institutional policies, and ethical standards in all data handling and dissemination., • Contributes to documentation, standard query libraries, and training materials to enhance organizational data literacy., • Has familiarity with modern artificial intelligence and machine-learning methodologies, including the use of supervised and unsupervised methods, large language models, and transformers., • May manage a small number of staff as required. Requirements: • Bachelors degree in a technical discipline; Masters degree preferred, • 12-15 years preferred of related experience, including 8 years of demonstrated ability in technology area (clinical informatics at a healthcare system and/or in biomedical research), • At least seven years of experience in clinical informatics at a healthcare system and/or in biomedical research., • Understands and has expertise in a broad spectrum of clinical data types, transformations, concept mappings, and standards (such as OMOP Common Data Model, SNOMED, ICD, RxNorm, LOINC, and ontologies) used at academic medical centers., • Demonstrated proficiency in SQL (including complex joins, stored procedures, window functions, and performance optimization) with experience querying large healthcare datasets, as well as using Python and R programming languages., • Understands how to perform quality assurance and quality control assessments of queries, data, and data warehouses., • Must have experience with HIPAA, Compliance and Cybersecurity requirements., • Strong understanding of EHR data, including clinical workflows, documentation practices, and common data quality issues in EHR derived data., • Familiarity with Epic Clarity and Caboodle data models is preferred., • Experience preferred with a variety of multi-modal data including but not limited to: Radiology DICOM tags, Pathology metadata, genomic/WES, return of genetic results., • Understands best practices for software development lifecycles., • Experience working with students, residents, fellows, staff, faculty, administrators with different levels of technological and medical expertise in a large academic medical system., • Effective communication and collaboration skills. Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $145200 - $217875 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. _

Job Purpose: Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure. Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance., • Must work East Coast Market hours, • Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues, • Troubleshoot hardware, Windows 10, Windows 11 and application issues, • Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones, • Install and manage Spyware/Malware tools, • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay, • Provide first level network support and troubleshooting for both wireless and wired configurations, • A basic understanding of Active Directory at the Organization Unit level, • Troubleshoot Cisco Phone systems / Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support., • Experience with incident management/ticketing system like ServiceNow, • Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365, • Experience with System Center Configuration Manager/Endpoint Manager, • Experience with patch management and application deployment, • Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices, • Ability to thrive in a fast-paced environment and work effectively under pressure, • Experience providing ongoing support to C-suite executives, • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred, • High school degree required; college degree strongly preferred, • Must be willing to get MS900 certification Important Notes: • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type, • No phone calls please, the applicant will be contacted within two weeks if successful About BTIG: BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity. Compensation: • BTIG offers a competitive compensation and _. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs., • The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. Disclaimer: _.

Job Description Job Title: Senior Director of Program Operations - Post-Accelerator Team: Product Location: Hybrid in Atlanta (GA), Chicago (IL), New York (NY), Newark (NJ) Employment Type: Full-time FLSA Classification: Exempt Start Date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s Jobs Report. About the Role In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Senior Director of Program Operations to own the operational excellence and strategic growth of all programming that supports our Post-Accelerator Fellows (PAFs) after they complete our Accelerator course. Unlike the Accelerator, which is credit-bearing and embedded in a student's coursework, post-accelerator programming is entirely voluntary. That makes operational quality mission-critical: the way we design, deliver, and continuously improve our programming directly determines whether PAFs show up, stay engaged, and ultimately secure strong first opportunities within six months of graduation — Braven's north star outcome. This leader will manage a team of Associate Directors and a Project Manager to operationalize a diverse portfolio of programs, the Professional Mentor Program, Career Communities, the Ready to Launch Bootcamp, other programming, and Post-Accelerator Fellow engagement through Braven's social media presence. They will be responsible not only for the excellent day-to-day execution of these programs but also for building the operational systems, team capabilities, and strategic vision that will enable Braven's post-accelerator work to scale. A critical dimension of this role is building and maintaining the operational infrastructure that enables both central and regional colleagues to execute post-accelerator programming with consistency and excellence. This role is on the Product team and reports directly to the Head of Program Operations. What You’ll Do Post-Accelerator Program Operations Leadership (50%) • Own the operational strategy, quality, and continuous improvement of Braven's full suite of post-accelerator programs, including the Professional Mentor Program, Career Communities events, and the Ready to Launch Bootcamp., • Oversee the design and delivery of asynchronous programming — including Case Management, Referral Systems, Job Boards, and opportunity newsletters — ensuring these touchpoints are high-quality, timely, and effective at keeping PAFs engaged., • Set clear operational standards and accountability structures across programs, ensuring Associate Directors and the Project Manager have the tools, clarity, and support they need to execute excellently., • Monitor program performance through data; identify trends, gaps, and opportunities to strengthen outcomes and use insights to drive continuous improvement. Team Management & Cross-Functional Leadership (30%) • Directly manage a team of 4+ staff, including Associate Directors of Post-Accelerator Operations and Fellow Engagement & Communications, and a Project Manager of Post-Accelerator Operations., • Develop and coach direct reports, fostering a culture of high performance, learning, collaboration, and equity within the team., • Lead team goal-setting, workload management, and professional development, ensuring each team member is set up to thrive and grow., • Serve as the primary operational partner to the Post-Accelerator Design and Execution team, building and sustaining the infrastructure tools, workflows, documentation, and training that enable both central and regional staff to execute post-accelerator programming; and partner closely with Systems, Volunteer, and other Product sub-teams to drive alignment and collaborative problem-solving on initiatives that impact PAFs., • Represent post-accelerator operations in organizational planning conversations, advocating for the resources, systems, and visibility this work requires to succeed. Innovation & Strategic Scaling (20%) • Develop and champion a multi-year operational vision for post-accelerator programming that anticipates growth and builds toward scale., • Identify opportunities to streamline, systematize, and innovate across programs by designing smarter workflows, strengthening knowledge management infrastructure, and improving onboarding and training for the team., • Proactively identify gaps in current systems, tools, processes, and automations that constrain the program's scalability, and bring those gaps to the Systems Team with sufficient operational context and prioritization rationale to enable effective scoping and solutioning., • Leverage proficiency in operational tools such as Tableau or equivalent Data Visualization tools, Salesforce or equivalent CRMs, Airtable, and Jira Service Management or equivalent ticketing and workflow platforms to build, optimize, and automate program operations infrastructure without heavy reliance on the Systems or Technology team., • Lead or contribute to cross-functional strategic projects that advance Braven's ability to serve PAFs at scale., • Stay current on trends in career development, alumni engagement, and nonprofit program operations to bring fresh thinking and best practices to Braven's work., • Partner with the Head of Program Operations and the Head of Post-Accelerator Execution on organizational and product strategy, contributing a post-accelerator operational lens to broader programmatic decisions and ensuring operations and program execution remain tightly aligned. Requirements Minimum Requirements • BA/BS Degree, • 8+ years of professional experience, with at least 5+ years in a people management or team leadership role. Preferred Qualifications • Demonstrated success leading operational functions at scale, ideally in a nonprofit, education, or EdTech context., • Experience managing multi-program portfolios and leading teams of diverse functions and skill sets., • Adaptable problem-solver, comfortable with ambiguity, and able to translate complexity into clear solutions, • Demonstrated ability to independently configure, troubleshoot, and optimize operational tools — such as Tableau or equivalent, Salesforce or equivalent, Airtable, and Jira Service Management or equivalent platforms — to streamline and scale program processes without requiring ongoing Systems or Tech team support, • Demonstrated ability to serve as an effective operational thought partner with technical teams, being able to translate program needs and workflow challenges into clear problem statements, engage in productive cross-functional dialogue, and contribute meaningfully to conversations about systems design and prioritization without requiring deep technical expertise., • Strong ability to prioritize, delegate, collaborate cross-functionally, and drive results, • Demonstrated commitment to building strong and welcoming cultures that help to develop others., • Exemplification of Braven’s core values., • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands • Ability to work in-person in Atlanta (GA), Chicago (IL), New York (NY), or Newark (NJ) 3 days per week, • Ability to travel approximately 6 times per year to other Braven locations, • Ability to travel to in-person Braven events, including some evening and weekend events as needed Additional Requirements • Authorized to work in the U.S., • Braven doesn’t offer employment visa sponsorship Application & Interview Process While the interview process may vary slightly, the general process will be: • Phone screen with Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners, • Final Interview, • Reference Checks Benefits Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $105,500-$131,800 in Atlanta, $111,300-$139,100 in Chicago, and $122,500-$153,100 in New York City and Newark. This is a full-time, regular, exempt, and benefits-eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month, • Coverage of 85% of health insurance premium for employee and dependents, • 12 weeks of paid parental leave, • A one-month paid sabbatical after 4 years on staff Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply. Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of Atlanta, Chicago, New York, or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Job Description Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: The successful Captain will greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability. The Duties and Responsibilities: Cruise Execution • Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction, • Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction, • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.), • Ensure that staff and guests adhere to all safety standards and procedures, • Participate in the execution of the Safety Program, including emergency drills, • Participate in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation, • Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations, • Ensure strict compliance to Emergency Response Plan, • Execute other projects as assigned by management Operations Team Management • Recruit non-exempt operations staff (crew) when necessary to fill vacant positions, • Deliver training to new crew, • Schedule crew according to staffing matrix, • Adhere to Company’s performance management guidelines for all discipline and termination situations, • Recommend to Marine Management the promotion of crew to full-time annual positions, • Develop positive working relationships with city department heads and peers, • Develop strong teamwork within the staff Guest Service • Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention, • Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies, • Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention, • Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies Other Duties and Responsibilities • Additional job duties as assigned Requirements & Qualifications: • High school diploma or equivalent required, • Must currently possess 100-ton license with a satisfactory record, • Minimum of five (5) years of marine experience—preferably to include two (2) years as a captain with an outstanding record, • Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation, • Must be able to operate vessel in accordance with all Coast Guard rules and procedures, • Vessel handling and navigation knowledge required, • Able to communicate effectively in oral and written form, • Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy, • Ability to establish and maintain effective working relationships, • Ability to analyze and solve problems, • Demonstrated ability to manage multiple priorities/tasks, • Proficient knowledge of Microsoft Office applications (especially Word & Excel) #HB1 The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Job Description About AKAM: AKAM is a leading property management firm serving some of the most prestigious residential condominiums and cooperatives in New York City. Known for our high-touch service and dedication to excellence, we foster an environment of integrity, collaboration, and growth. Position Summary: The Managing Director (MD) is a senior operational leader responsible for driving excellence across a designated region or portfolio within AKAM’s property management division. This role oversees approximately four (4) directly managed properties while providing strategic oversight and leadership to four to five (4–5) Managing Executives and their respective portfolios. The Managing Director is accountable for ensuring that all buildings under their supervision achieve optimal operational, financial, and service outcomes in alignment with AKAM’s mission, standards, and client expectations. This position requires a dynamic leader with strong business acumen, client relationship management skills, and the ability to coach and empower others while maintaining high accountability and engagement levels across teams. Key Responsibilities: Portfolio Oversight & Leadership • Oversee a combined portfolio that includes the Managing Director’s own assigned properties and the portfolio managed by assigned Managing Executives., • Lead, mentor, and develop Managing Executives, Senior Managing Executives, and Assistant Managing Executives on direct managed properties, fostering a culture of accountability, collaboration, and professional growth., • Serve as the escalation point for high-profile, sensitive, or complex Board and resident matters, providing resolution guidance and executive-level communication., • Conduct as needed one-on-one check-ins with Managing Executives to review portfolio performance, staffing needs, board relations, and operational priorities. Client Relations & Board Management • Establish and maintain trusted advisory relationships with Boards, Owners, and Committees, providing executive-level guidance on governance, strategy, financial planning, and long-term capital initiatives., • Attend board, shareholder, town halls as needed as support to Managing Executives, particularly for high-profile, transitioning, or distressed communities., • Attend board, shareholder, town halls for direct managed properties., • Annual meetings are mandatory as oversight and direct management properties., • Support new business development through reputation management, referrals, and onboarding assistance for new clients., • Lead conflict resolution and mediation in partnership with Legal and Senior Leadership, ensuring outcomes that protect both the client relationship and AKAM’s reputation. Operational Excellence • Ensure that property operations align with AKAM’s Standard Operating Procedures (SOPs), internal controls, and compliance policies., • Work as liaison with the building professionals and board to assess, and approve major contracts, vendor agreements, and scopes of work, ensuring financial prudence and operational efficiency., • Oversee execution of capital projects and major repairs, providing leadership to ensure timely delivery, quality assurance, and fiscal accountability within limits outlined in property management agreement., • Partner closely with Building Operations, Compliance, and Risk Management to ensure all regulatory requirements, inspections, and filings are met., • Conduct site visits as needed with each Managing Executive to reinforce standards, assess property conditions, and evaluate staff performance. Financial Stewardship • Collaborate with Financial Analysts to ensure all budgets, forecasts, and financial statements are accurate, transparent, and on schedule for direct managed properties., • Ensure Management Executives are on schedule for their own portfolio’s budgets., • Monitor financial performance across the portfolio, ensuring variances are identified, addressed, and explained within management reports for direct managed properties., • Perform collection efforts and delinquency management for direct managed properties. People Management & Culture • Promote AKAM’s service culture, reinforcing professionalism, empathy, and accountability in all internal and external interactions., • Conduct annual performance reviews for Management Executives and direct Assistant Management Executives provide clear guidance, development plans, and measurable performance objectives., • Partner with HR and Senior Leadership to identify high-potential talent, succession planning opportunities, and necessary training or performance improvement actions., • Facilitate or participate in recurring leadership meetings to ensure alignment on company initiatives, cross-department collaboration, and consistent client experience. Strategic & Cross-Functional Leadership • Serve as the liaison between corporate departments (Finance, HR, Compliance, Closings, Operations, IT, Marketing) and the on-site management teams., • Analyze portfolio trends to drive operational improvements and inform executive decision-making., • Collaborate with Senior Leadership to roll out company initiatives, new technologies, and process improvements across the region., • Lead by example, embodying AKAM’s values, ethics, and client-first mentality. Software & Systems Proficiency: The Managing Director is expected to be proficient or actively develop fluency in the following platforms to support operations and client service as needed: • Yardi – financial reporting, budgets, and AP/AR tracking, • FreshService – internal service and support ticketing, • DocuSign – digital signature and document workflows, • Microsoft Outlook, Excel, Word – communication, analysis, and reporting, • ADP – workforce management (as applicable), • BuildingLink – resident communications and service management, • Monday.com – project coordination and workflow tracking, • AvidXchange – accounts payable system, • Site-Compli – compliance and violation tracker, • Additional software and platforms implemented by AKAM or specific properties. Expectations: • Deliver superior client service with tact, integrity, and professionalism., • Demonstrate mastery of property management operations, governance, financial oversight, and compliance., • Exhibit strong critical thinking, executive judgment, and the ability to navigate complex client relationships., • Lead with emotional intelligence, fostering collaboration and empowerment among teams., • Communicate with clarity, confidence, and diplomacy across all levels of the organization., • Maintain a forward-thinking approach to portfolio growth, risk mitigation, and operational innovation., • Manage time effectively while balancing oversight responsibilities with direct property management duties., • Be physically present in the corporate office and in the field as required to support the team and portfolio. Qualifications • Bachelor’s Degree in Business Administration, Economics, Finance or equivalent work experience required., • Minimum 5–7 years of experience managing luxury residential or mixed-use buildings., • Strong leadership and team development skills., • Proficiency in property management systems and financial reporting., • In-depth knowledge of NYC codes, compliance agencies, and labor environments., • Excellent communication, organization, and conflict-resolution skills., • Ability to manage multiple priorities in a fast-paced, high-expectation environment.

Job DescriptionDescription: Do you dream about being part of History and promoting NYC’s most iconic destination for fun? Luna Park in Coney Island is actively recruiting Seasonal Guest Services Team Members to ensure a seamless experience. About Us: Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. Join our dynamic team and make a difference in the guest experience at Luna Park In Coney Island! As a vital team member, your role goes beyond the ordinary- it is about creating a memorable atmosphere for our visitors. Guest Services Team Members are the face of Luna Park in Coney Island, delivering exceptional customer service to guests while creating a safe, welcoming, and memorable amusement park experience. This role supports daily park operations by assisting guests with directions, ticketing support, ride information, accessibility needs, and general inquiries, while upholding Luna Park’s standards for safety, hospitality, and fun. Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA Job Description: • Greet guests warmly and provide friendly, professional customer service at all times, • Assist guests with directions, park information, ride locations, and general inquiries, • Support ticketing, wristband scanning, and admission processes as needed, • Handle guest concerns or complaints calmly and professionally, escalating issues when appropriate, • Promote park rules, safety guidelines, and policies to ensure a safe environment for all guests, • Monitor assigned areas to maintain cleanliness, order, and guest flow, • Provide assistance to guests with accessibility needs or special accommodations, • Communicate effectively with supervisors and team members regarding guest issues, incidents, or operational needs, • Represent Luna Park’s brand values by maintaining a positive attitude and professional appearance, • Perform additional duties as assigned to support park operationsRequirements:, • Excellent customer service and interpersonal skills, • Previous experience in cash handling and customer service is a plus., • Ability to communicate clearly and positively with guests of all ages, • Strong problem-solving skills and ability to remain calm under pressure, • Dependable, punctual, and able to work in a fast-paced environment, • Ability to stand and walk for extended periods and work outdoors in varying weather conditions., • Flexibility to work weekends, holidays, evenings, and peak seasonal hours, • Previous customer service or hospitality experience preferred but not required, • Maintain cleanliness and organization in work area., • Follow all CAI policies and procedures to ensure a safe and enjoyable environment. Job Type: Seasonal

Job DescriptionKEY RESPONSIBILITIES • Manage facilities team (six to eight people) and establish / enforce communication chain of command, • Oversee the completion of preventive maintenance and reactive repair maintenance activities, • Work with facilities team to respond to and coordinate all emergency call activities, as necessary, • Ensure building staff requests are being responded to in a timely manner through the online ticketing system (CMMS), • Manage facilities team in coordinating required governmental inspections, and to ensure that regular inspections of all areas of the building are being completed as expected, • Manage facilities team in ensuring compliance with local, state, and federal regulations, which includes maintaining up-to-date building documentation and certifications, • Ensure compliance with local regulations regarding vendor procurement, • When necessary, oversee and assist facilities team in obtaining and leveling bids for recommendation to School Staff and Facilities Team, • Assist in developing and managing facility budget with collaboration from Facilities team, School Staff, President and Finance department, • Review and submit invoices in web-based accounting software, • Attend necessary school meetings to support facilities team, • Hold facilities team and outside vendors accountable to ensure the strategic plan is implemented and managed, as intended, • Oversee and coordinates the custodial staff and cleaning services for four school facilities. Manage custodial schedules to ensure adequate coverage for all shifts, including evenings, weekends, and holidays as needed., • Maintain inventory of cleaning supplies, equipment, and materials. Order supplies and manage procurement processes while adhering to budgetary constraints., • Conduct regular inspections of facilities to ensure cleanliness and maintenance standards are met. Address and resolve any issues related to the condition of the buildings., • Event Coordination: Collaborate with school administrators, teachers, and external parties to plan and execute a variety of events, including school functions, community meetings, and special events., • Setup and Breakdown: Oversee the setup and breakdown of event spaces, including arranging furniture, and ensuring the venue is prepared for events., • Post-Event Clean-Up: Ensure that post-event clean-up is conducted efficiently and thoroughly, including the removal of debris, restoration of the venue to its pre-event condition, and inventory check of supplies and equipment. QUALIFICATIONS, • Bachelor's degree in engineering, facilities, real estate, project management, or a related field; AND five (5) years of facilities and maintenance experience at a management level; OR an equivalent combination of education, training and experience., • Preferred certifications and designations: FDNY S12, S13, S95, Q01 (RSOE - Refrigeration System Operating Engineer), BOMI's RPA/FMA, or IFMA's CFM. FDNY Certificates of Fitness S12, S13, S95 required within 90 days of starting this role., • Multi-site experience required., • Demonstrate general knowledge, experience, and proficiency in various areas of maintenance, including plumbing, painting, carpentry, masonry/concrete/tile work, window glazing, electrical systems, mechanical systems, HVAC and boiler systems, roof repair, plastering/spackling, field/playground maintenance, and furniture repair., • Demonstrated knowledge of city, state and federal rules and regulations required for the operation and oversight of a school facility and related capital projects., • Fluency with Client system and knowledge of Microsoft Office, Google Suite, and Excel. Willing to learn new software programs as needed., • Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities, • Strong organizational skills, attention to detail, and follow-through, • Planning, organizing, supervising, reviewing, and evaluating the work of others., • Training others in policies and procedures related to the work., • Developing effective work teams and motivating individuals to meet goals and objectives., • Providing customer services in the most cost effective and efficient manner., • Preparing clear and concise reports, correspondence and other written materials. #ZR

Job Description Workplace Operations Coordinator New York, NY ( onsite – local candidates only) $30-35hr Contract: On-going ( based on performance) Full-time, M–F (8:30 AM – 5:30 PM) Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal. Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis. **This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily! Core Responsibilities • Complete daily inspections of the office and meeting room spaces to ensure quality standards are met., • Provide oversight, feedback, and direction to janitorial vendors onsite., • Make recommendations on office improvements to enhance aesthetics and functionality., • Coordinate with internal teams to prepare for upcoming meetings and events, ensuring expectations are aligned., • Lead the setup of onsite meetings, events, and leadership visits., • Manage and monitor ticketing and work order systems, utilizing CMMS technology., • Support both internal and external visitor experience to ensure all interactions are positive and memorable., • Provide coordination and support for events, meetings, and conference facilities as required., • Assist with other tasks related to the success of mission-critical business operations. What We Require • 2+ years of experience working as an Office Assistant, Admin Assistant, Workplace Operations, Facilities, and/or in Hospitality, • Experience setting up and supporting onsite events, meetings, and leadership visits., • Ability to schedule vendors as needed for onsite work or events, • Must have worked in a role that required being flexible, reliable, is calm under pressure and able to adjust well to last minute changes, • Ability to support last minute changes to meetings rooms able to support the schedule conflict, • 1+ years of experience using workplace systems/tools and strong ability to learn new technology., • Strong organizational skills and proven systems for managing emails, tasks, follow-ups, and competing priorities., • Able to create and maintain trackers, action lists, and documentation to ensure nothing falls through the cracks., • Experience with CMMS ticketing/work order systems (or ability to learn quickly)., • Experience providing feedback and coordinating with vendors/janitorial teams to ensure smooth office operations., • Ability to manage and monitor work orders submitted through ticketing systems., • Strong customer service skills, with the ability to leave both employees and guests with a positive, memorable experience., • Flexibility to perform on-call duties and overtime as required – on as needed for overtime and during some events What We Value • Attention to detail with a strong eye for excellence., • Excellent communication, interpersonal, organizational, analytical, and problem-solving skills., • Ability to thrive in a team setting while also working independently., • Willingness and ability to be on-call for critical incidents as they arise. (#gowhereyoureneededmost) TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Important Candidate Safety Notice This position has been verified and officially approved by TCWGlobal. Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection: • Only trust communication from verified TCWGlobal representatives, • Ensure a TCWGlobal recruiter is present on all official phone or video interviews, • TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process, • Do not share sensitive personal information with unverified individuals or suspicious third parties, • If you are unsure whether a posting or recruiter is legitimate, we encourage you to verify active opportunities directly through https://www.tcwglobal.com/client-jobs or by contacting hello@tcwglobal.com TCWGlobal is committed to protecting candidates and maintaining a safe, transparent, and professional hiring experience.

Job Description Company Overview: With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team. With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations. Program Description: The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency’s response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city’s vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. With grant funding support from the Centers for Disease Control (CDC), DOHMH is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place. NYC DOHMH’s modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization The DMI initiative will allow DOHMH to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health. Summary of Position: We are seeking a dedicated and analytical Service Management Process Analyst to join our team. This role is pivotal in ensuring the delivery of high-quality services by assessing, monitoring, and optimizing the performance of our service offerings. The Service Management Process Analyst will work closely with various teams to gather and analyze data, identify trends, and provide insights to enhance service quality and customer satisfaction. As part of this mission, the analyst will also collaborate with teams to review current processes, identify areas for enhancement, and collect requirements for optimization plans. In the initial phase, our focus is on revitalizing our inventory management, service ticketing system and service catalog. Job Duties: • Data Collection: Collaborate with relevant teams to gather data related to IT service performance, including operational metrics and customer feedback., • Performance Monitoring: Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement. Conduct in-depth analysis of service performance data, generate reports, and provide actionable insights to management and teams., • Service Metrics: Develop and maintain IT service metrics to provide real-time visibility into service quality., • Process Development and Improvement: Work with teams to gather requirements, identify improvement areas, and document the workflows. Maintain comprehensive documentation to provide clear and thorough guidance for the IT processes., • Customer Feedback: Analyze customer feedback to assess service quality and identify areas for improvement. Take the lead in reaching out to customers, when needed, for clarification of their feedback and issue resolution., • Collaboration: Collaborate with cross-functional teams to ensure the alignment of service performance with business objectives. Qualifications and Requirements: • Proven experience in process analysis and requirements gathering, particularly in an operational management context., • Proficient in Microsoft Office Suite, with a strong command of Excel, Word, and Visio. Ability to analyze and query data using SQL and/or Python is a plus., • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights., • Good organizational and planning skills, out-of-the-box thinking, customer-oriented mindset., • Excellent communication – both verbal and written, and interpersonal skills to work with diverse teams and stakeholders., • Familiarity with IT service management tools and methodologies is advantageous Benefits: • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403 (b) + employer matching and discretionary company contributions., • College Savings Plan., • Ongoing training and continuous opportunities for professional growth and development. Additional Information: • This is a temporary grant-funded position ending in November 2027., • This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date., • Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties., • This individual will be expected to work non-business hours during emergencies. At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you! PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Monday-Friday 35 Hours Per Week

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role We are looking for an Engineering Manager to lead a team of engineers in building and delivering innovative user value in our Nliven product. In this role, you will drive high-quality solutions while fostering a culture of collaboration, creativity, and accountability. You will work closely with product managers, and designers within the Empowered Product Team model to ensure we meet the needs of our users and stay ahead in the market. This position reports to the CTO. This position is full-time and fully remote. Candidates are preferred to be located in New York, New Jersey, or Connecticut, but we will consider candidates located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You You have proven experience leading engineering teams in delivering high-quality software products. You excel in fostering collaboration and guiding your team to success in a remote environment. You have a strong understanding of the full software development lifecycle and can optimize processes for efficiency. You’re passionate about mentoring and developing engineers, helping them grow professionally. You’re committed to improving product quality through continuous integration and delivery best practices. What You'll Do Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement. Oversee the software development lifecycle, ensuring projects are delivered on time and within scope. Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities. Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables. Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code. Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision. Foster long-term thinking and creative solutions that enhance customer experiences and drive product success. Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability. Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions. Stay current with technology trends and engineering best practices. Encourage the team to explore new methodologies and tools. Identify and recommend organizational changes to improve team effectiveness and overall productivity. Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements Three or more years of experience as an Engineering Manager or similar role, with a proven track record of leading an engineering team’s execution in a SaaS environment. Experience crafting a team's development techniques and processes to its customers and product’s needs. An accomplished manager, with a track record of growing the impact of their staff. Current coding experience is not required, but substantial prior experience in software development is essential. Essential Skills Ability to work independently and manage multiple projects and deadlines. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Strong strategic, decision-making, and creative problem-solving skills. Excellent organizational, leadership, and time management skills. Tools You’ll Use Microsoft Office Google Suite Slack Zendesk Jira What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer Base annual salary range of $150,000 - $170,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.

Job Description Position Overview As the independent Administrator of the Consolidated Tape?Plan, DataCT?LLC ensures the unified administration of Tapes?A,?B,?and?C, supporting transparency and operational efficiency across market data reporting. The Level?1?Support function provides first-line assistance to subscribers and participants, triaging incoming tickets, resolving common inquiries related to access, reporting, billing, and contacts, and escalating complex issues to Operations,?L&RM,?or?Finance as appropriate. This role maintains the support knowledge base and service-level agreements (SLAs), ensuring timely, accurate, and professional responses that uphold DataCT’s commitment to reliability and client satisfaction. This role reports to the Technology Operations Manager. DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC. Core Responsibilities Triage incoming subscriber and participant tickets. Resolve common questions on access, reporting, billing, and contacts. Escalate complex issues to Operations, L&RM, or Finance as appropriate. Maintain support knowledge base and SLAs. Qualifications 2–4 years in technical or operational customer support. Familiarity with ticketing systems (Zendesk, Jira, ServiceNow). Exposure to market data preferred. Location Requirement This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function. Compensation and Benefits Base Salary Range - $90,000-100,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data). Eligible for performance-based incentives consistent with the role level. Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework. Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off. Reporting Structure Reports to: Technology Operations Manager About DataCT DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027. Equal Opportunity DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law. DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Level 1 Support role is a key contributor to that mission. #hc230732

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. Responsibilities: • Manage the full lifecycle of packaging and trims from initial research and concept design to sourcing and final vendor approval., • Develop innovative packaging graphics and structural designs specifically engineered for mass production., • Create and modify technical die lines while ensuring all design files are production-ready., • Research consumer and market trends to apply relevant materials and substrates to new designs., • Collaborate with Brand and Marketing teams to draft packaging briefs and finalize artwork., • Coordinate with Quality Control and Legal departments to ensure all warning labels and regulatory requirements are met., • Approve physical pre-production samples, shade bands, and trim cards, maintaining organized records by Purchase Order., • Manage the creation and dispatch of customer-specific price tickets, RFID tags, and stickers for special projects., • Communicate daily with external suppliers to finalize production files and provide project status updates., • Identify and correct errors on labels, hangtags and RFID tags, • Maintain a comprehensive filing system for all received trims and production samples.Skills:, • Advanced proficiency in Google Workspace and Microsoft Office, with a focus on Excel and Sheets., • Technical expertise in PLM (Product Lifecycle Management) software., • Specialized knowledge of Label Matrix and PCMate Platinum for RFID and price ticket generation., • Strong structural design capabilities and understanding of material costs and production, • Excellent time management and the ability to multitask across several high-priority projects., • Ability to communicate ideas through CAD and Technical drawingsRequirements/Qualifications:, • Education: Bachelor's degree, • 3–5 years of experience in packaging design, trim development, or a production-related role., • Proven experience working with die lines, production-ready artwork, and global supplier communication., • Familiarity with retail-specific ticketing requirements and legal labeling standards for consumer goods. Salary offered will be at the discretion of the Company and based on a candidate's qualifications. For this position, the base salary will be between $85,000 - $95,000 annually. Other benefits associated with the position for eligible associates are listed below. What's In It For You? • Comprehensive Health: Premium Medical, Dental, and Vision plans designed to keep you and your family healthy and thriving., • Financial Security: Secure your future with our 401(k) retirement plan (including a discretionary company match) plus company-provided Basic Life and AD&D Insurance., • Work-Life Balance: Take the time you need to recharge with generous Paid Time Off (PTO) and a full schedule of paid Holidays., • Growth & Support: We invest in your potential through our Tuition Reimbursement program for continuous learning and provide 24/7 personal support via our Member Assistance Program (MAP)., • Team Culture: Join a community that celebrates your hard work with regular Associate Engagement Events, ranging from seasonal celebrations to on-site wellness activities., • Exclusive Style Perks: Look your best for less with generous Associate Clothing Discounts across all our company stores and e-commerce sites. Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job DescriptionRedefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. As our first dedicated Solution Architect on the US team, the mission is to bridge the gap between our powerful API-first platform and complex enterprise ticketing needs. This role is confidently mapping the requirements to our API architecture and starting to establish templates, frameworks, and best practices that will allow vivenu to scale.As Solution Architect at vivenu your responsibilities will include: • Architecting tailored solutions for custom integration gaps, such as API connections, Single Sign-On (SSO) setups, and ERP, leveraging vivenu’s powerful capabilities., • Partnering closely with enterprise clients to seamlessly transition their existing digital storefronts into a cutting-edge, headless commerce architecture powered entirely by vivenu's robust APIs., • Running deep-dive technical workshops with a diverse mix of client stakeholders—ranging from customer CTOs and IT departments to third-party web agencies and Ticketing Managers—to extract requirements and translate complex needs into scalable blueprints., • Aligning customer expectations perfectly with vivenu's platform capabilities, and acting as the internal escalation point for complex technical questions in post-sales to ensure all scoped solutions are highly viable, scalable, and independently executed., • Leveraging rapid scripting, AI tools, and proof-of-concepts to quickly verify data flows, turning these bespoke solutions into high-impact white papers and global integration templates that establish vivenu as a technical leader., • Adapting quickly and jumping into any industry vertical or technical challenge whenever and wherever needed, driving innovative platform solutions from conception to execution.What you will need to succeed in this role:, • 5+ years of experience in a similar role, ideally a background in software engineering or a highly technical role, with a deliberate career pivot toward client-facing strategy, business impact, and solution design., • A university degree in Computer Science or a related quantitative, technical field., • A broad, comprehensive understanding of web applications, REST APIs, webhooks, data mapping, and how modern software ecosystems interact, • The ability to read API documentation, write functional scripts to test endpoints, and deeply analyze and debug AI-generated code., • Exceptional communication skills to navigate high-stakes client environments, manage multiple priorities, and confidently manage client expectations.This salary range may include base and variable compensations and span several career levels at vivenu and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.Why join vivenu? Live Entertainment TechPlay a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions. Sustainable GrowthWe scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision. Top-tier TeamCollaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time. Global DNAWe’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background. Fast Growing, in All AspectsSifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth. Next-Gen Leaders & InsightsWork alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future. vivenu Inclusion StatementAt vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally. Check out our mission statement and corporate values here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Position Overview The Technology Operations Manager is responsible for the day-to-day technology operations, monitoring, incident response, and resilience testing of DataCT's production environment. The role is the primary DataCT-side partner to DataBP LLC (technology services provider) and the SIP Processors for environment changes, operational events, and regulatory readiness work. This is a hands-on engineering-operations role with a heavy emphasis on Reg SCI readiness, BCP/DR, change control, and access governance. The Technology Operations Manager ensures that DataCT's technology footprint operates predictably, securely, and in full compliance with the controls required of a market-infrastructure Administrator. DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC. Core Responsibilities Production Operations and Monitoring Oversee day-to-day technology operations, health monitoring, alerting, and performance reporting. Coordinate operational triage with DataBP LLC, SIP Processors, and third-party technology vendors. Maintain on-call rotations, incident-response runbooks, and post-incident review discipline. Change Management and Release Control Administer the change advisory board, release calendars, and environment governance. Ensure every production change is pre-authorized, tested, documented, and reversible. Coordinate with the Operating Committee and counsel on material change notifications where required. Resilience, Reg SCI, and BCP/DR Lead resilience testing, BCP/DR exercises, and Reg SCI-aligned testing programs. Maintain the BCP/DR plan, runbooks, and regulatory-notification playbooks. Partner with the Chief Information Security Officer and Head of Legal, Risk & Compliance on cyber-resilience testing and tabletop exercises. Access, Identity, and Control Governance Own access-controls administration, segregation of duties, and periodic access reviews. Maintain operational runbooks, technical documentation, and audit-ready evidence of control operation. Support SOC 1, SOC 2, and Reg SCI audit work as required. Vendor and Subcontractor Coordination Administer operational performance with DataBP LLC, SIP Processors, and other technology vendors. Coordinate change notifications, independence certifications, and SLA reporting from operational vendors. Continuous Improvement Identify and execute automation, observability, and operational-efficiency opportunities. Partner with the Operational Analytics lead on operational KPI instrumentation. Key Performance Indicators Production uptime and SLA adherence. Incident volume, severity, and mean time to resolution. Change success rate and change-related incident rate. Reg SCI / BCP/DR test completeness and remediation timeliness. Access-review completion and control-test pass rate. Qualifications Seven or more years in technology operations within regulated financial environments. Demonstrated familiarity with Reg SCI, SOC control frameworks, and BCP/DR programs. Exchange, SIP, or market-data technology background strongly preferred. Bachelor's degree in a technical discipline preferred; equivalent experience acceptable. Skills and Competencies Incident command and operational triage under pressure. Change-management discipline and strong documentation habits. Vendor and SIP Processor coordination. Clear written communication for regulators, auditors, and executive leadership. Analytical fluency: Excel, BI, and operational observability tooling. Tools and Systems Monitoring/observability (Datadog, Grafana, Splunk), ticketing (Jira, ServiceNow), change/release tools, identity and access management, BI (Power BI, Tableau), collaboration (Confluence, Notion, Microsoft 365). Location Requirement This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function. Compensation and Benefits Base Salary Range - $110,000-130,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data). Eligible for performance-based incentives consistent with the role level. Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework. Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off. Reporting Structure Reports to: Head of Operations About DataCT DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027. Equal Opportunity DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law. DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Technology Operations Manager is a key contributor to that mission. #hc230733

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Job Description Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you will provide hands-on technical support to customers using the HiddenLayer AISec Platform and products. We're looking for a highly technical, detail-oriented Support Engineer who thrives on solving complex problems and communicating clearly with both customers and internal teams. This role is responsible for deep technical troubleshooting, investigation, and resolution across the HiddenLayer platform. The right candidate is comfortable operating with autonomy, taking initiative, and owning issues through resolution. As an early member of the team, you'll help define how support operates at scale by improving processes, strengthening documentation, and acting as a critical bridge between customers, Engineering, Product, and Research. • Digs until they understand why something is happening, not just how to work around it, • Communicates clearly and precisely, especially under pressure, • Takes ownership of issues end-to-end, • Notices the small details others miss WHO WE ARE: HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely. Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up. WHAT YOU'LL DO: • Own and resolve technically complex customer issues from initial report through root cause, • Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues), • Reproduce issues, isolate variables, and identify whether problems stem from configuration, usage, or product defects, • Partner closely with Engineering to escalate issues with clear, actionable context and debugging data, • Work with Product and Research to validate expected vs. actual system behavior, • Translate technical findings into clear, concise updates for customers, • Contribute to and improve internal runbooks, troubleshooting guides, and external documentation, • Identify patterns across tickets and proactively suggest product or process improvements, • Help maintain a customer-first culture through proactive communication and solution ownership WHAT SUCCESS LOOKS LIKE: • Customers consistently have a positive, reliable support experience - Even when things are complex or going wrong., • You resolve a high volume of technical issues with increasing autonomy (with minimal hand-holding), • Internal teams trust your judgment and your ability to escalate effectively, • Documentation and playbooks are stronger because of your contributions, • You help reduce repeat issues by identifying root causes and patterns, • You help build a culture of ownership, collaboration, and customer empathy WHO YOU ARE: Core Requirements • 3+ years in a Technical Support Engineering or similar hands-on technical role, • Strong troubleshooting skills across APIs, systems, and integrations, • Experience debugging issues using logs, scripting, and reproducible test cases, • Proficiency in Python (reading, debugging, and writing scripts or small tools), • Working knowledge of developer and infrastructure tools such as GitHub, Docker, and Kubernetes, • Experience troubleshooting issues in cloud environments (AWS, Azure, or GCP), • Experience debugging authentication and integration issues, including SSO/SAML flows (e.g., configuration errors, attribute mapping, login failures), • Experience investigating email delivery and notification issues (logs, provider behavior, domain configuration), • Ability to analyze application and system logs to identify root cause, • Experience working with ticketing systems (Zendesk, Jira, or similar) Critical Skills • Exceptional attention to detail, • Clear, concise written communication (especially in high-pressure or ambiguous situations), • Ability to explain complex technical issues to both technical and non-technical audiences, • Strong ownership mindset that drives issues through to resolution without losing momentum, • Ability to prioritize effectively and operate in a fast-paced, evolving environment Nice to Have (Not Required) • Experience with cybersecurity, MLOps, or AI/ML systems, • Exposure to GenAI or model security concepts WHY HIDDENLAYER? We're moving at (what feels like) the speed of light. HiddenLayer is a venture-backed company and recently closed a $50M funding round led by M12, Microsoft's Venture Fund, and Moore Strategic Ventures. Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including: • Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses., • Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings., • Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays., • Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events., • Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer. To learn more about HiddenLayer visit HiddenLayer and follow us on LinkedIn or Twitter. HiddenLayer is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Description POSITION OVERVIEW: The Director of Operations serves as a senior team leader responsible for the strategic planning, execution, and continuous improvement of all Front of House operations within the Loew’s Jersey Theatre. This role ensures that every performance and event delivers a seamless, safe and exceptional guest experience, while maintaining operational efficiency through the venue. Working in close partnership with the General Manager and venue leadership team, the Director of Operations manages multiple operational departments, coordinates with event partners and services vendors, and leads event-day execution for a high-volume programming schedule. The ideal candidate brings strong operational leadership, a deep understanding of customer service in a live event environment, and a commitment to delivering best-in-class hospitality in a fast-paced venue setting. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW: • Provide strategic leadership and day-to-day oversight of all Front of House operations for concerts, theatrical performances, and special events, reflecting industry standards for venue operations management, • Plan, schedule, and supervise guest-facing operational teams including: o FOH Operations o Guest Services o Ticket Scanning and entry operations • Lead event-day operational planning to ensure efficient guest flow, timely venue openings, and smooth ingress and egress for large audiences, • Oversee day‑to‑day venue readiness, ensuring FOH areas are staffed, clean, safe, and prepared for each event, • Partner with Finance to prepare and reconcile event and performer settlements, ensuring accurate documentation and timely post-event reporting—consistent with duties in major entertainment organizations, • Serve as the primary operational liaison with key third-party partners including facility services and food and beverage supervisors to ensure coordinated service delivery, • Collaborate closely with security, production, ticketing, programming and event management teams to ensure unified seamless event execution, • Establish and maintain high standards for guest experience, safety, and operational excellence throughout the venue, • Recruit, train, and mentor Front of House and event staff to maintain a highly professional guest services- oriented culture, • Monitor and improve operational procedures, staffing models, and service delivery to support a high-volume event calendar\, • Establish staffing models and event‑day labor plans that support high-volume event schedules efficiently and cost‑effectively.\, • Address guest issues and operational challenges in real time while maintaining a positive and welcoming environment, • Build and maintain strong relationships with vendors, contractors, and community partners to support venue operations., • Other duties as assigned QUALIFICATIONS: • 5–7+ years of venue operations experience, preferably in a major theatre, concert venue, arena, or performing arts facility, • Proven experience managing Front of House teams in high-attendance live event environments, • Demonstrated leadership ability overseeing multiple departments and large event staff teams, • Strong operational planning, organizational, and decision-making skills, • Strong understanding of safety practices, crowd management, and emergency procedures in entertainment or public assembly venues., • Excellent communication and interpersonal skills with the ability to work effectively across departments and with external partners, • Proficiency in computer skills including Microsoft Word, Excel and Outlook along with staff scheduling software, • Experience coordinating with third-party service providers in a live entertainment setting preferred WORKING CONDITIONS: • Travel Requirements: May travel up to 5% during the year, • Physical Demands: Must be able to lift up to 50lbs, • Work Environment: This position requires work to be performed onsite at the theatre in Jersey City, NJ and/or the Prudential Center/New Jersey Devils offices in Newark, NJ. Attendance at events taking place in the theatre or meetings offsite, including but not limited to weekends and/or holidays may be required as an essential job function., • Ability to work evenings, weekends, and holidays based on a dynamic event schedule COMPENSATION AND BENEFITS: The pay range for this position at commencement of employment is expected to be between $110,000 and $125,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria: • Medical/Dental/Vision/Flexible Spending Accounts, • Pretax Transportation Benefit, • 401K (with a company match after 1 year of service), • Generous Paid Time Off policies, • 13 Paid Holidays, • Complimentary or Discounted Sports & Concert Tickets, • Other League & Partner Discounts Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class

Job Description Job Title: Director, Product Support Team: Systems Location: In-Person in Chicago (IL), Newark (NJ), or New York City (NYC) Employment Type: Full-time FLSA Classification: Exempt About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s Jobs Report. About the Role In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Product Support, who will play a key role in ensuring Braven’s systems and digital tools are effectively leveraged to meet programmatic goals. As the leader of the Product Support team, this role combines a thorough understanding of our program model with technical expertise in our digital products to ensure a strong user experience for Fellows, volunteers, and staff. Success in this role requires impressive problem-solving abilities, a proactive approach to identifying solutions, and a deep commitment to enhancing the user experience through continuous system and process improvements. The Product Support team serves as a key bridge between Braven’s users and the product development teams. Their efforts are crucial to our scaling efforts, as they ensure that any obstacles encountered by internal and external stakeholders are promptly and effectively addressed. This role is on the Systems team and reports directly to the Senior Director, Digital Product Management. What You’ll Do Oversee and enhance the user experience of our technology products for internal and external stakeholders (50%) • Supervise the daily operations of Braven Programming’s customer support, including overseeing the support ticketing process and ensuring timely and user-centered resolution of issues across all systems., • Support and improve escalation policies and procedures relating to the experience of users who engage with Braven’s products., • Oversee the planning and execution of product training required for both users and support staff, • Ensure comprehensive support documentation and resources for technology products and processes., • Collaborate with system owners, IT teams, and other stakeholders to escalate and resolve complex technical problems. Manage a team dedicated to addressing and resolving any problems users may encounter with a product (20%) • Manage, mentor, and support a team of 4 system administrators who oversee critical tech systems., • Ensure clear prioritization and division of labor across teammates, both weekly and quarterly., • Ensure that the Product Support Team has clear communication and meeting structures that enable strong collaboration and alignment across the various workstreams the team supports., • Ensure the team is equipped to handle incoming support requests, resolve technical issues, and provide high-quality system support., • Oversee team performance and implement professional development plans to grow technical and problem-solving skills., • Maintain a strong Product Support Team culture. Identify recurring issues, gauge the effectiveness of solutions, and continuously improve the overall support strategy (15%) • Review ticket trends in Jira Service Management to inform product development processes and training, as well as the Product Support team's development needs., • Define and monitor key performance indicators for our digital products., • Incorporate user feedback and user-centric design principles into product development., • Collaborate with internal product users (Regional teammates) through regular touchpoints to surface user needs and gauge the effectiveness of product development solutions. Serve as a critical contributor to product development projects at Braven (10%) • Serve as a project contributor on scrum teams, focused on supporting new features or product launches with testing, quality assurance, training, documentation, and support., • Collaborate with Product teammates as well as our Systems team to shape, support, and test changes to our systems., • Serve as a project consultant for other Braven projects needing Product Support capacity, supporting user story drafting and clarity, prioritization, and directly contributing to work as needed. Other duties as assigned. (5%) Requirements Minimum Requirements • Bachelor’s Degree, • 5+ years of Customer Experience or Product Management experience in a technical support context Preferred Qualifications • 5-7 years of demonstrated excellence in customer service, customer success, and/or help desk support, as well as in project, program, or event management, • Demonstrated success in managing a team of technical support specialists, administrators, or similar roles, • Proficiency in Google Suite, Slack, Zoom, • Proficiency in Atlassian Products, including Jira Service Management, Confluence, and Jira Work Management, • Proficiency in Salesforce, Excel, Tableau, Canvas (or another Learning Management System), • Experience with Form Assembly, Campaign Monitor, Mogli, • Strong understanding of system administration, ticketing processes, and user support best practices., • Proven ability to develop training materials and empower non-technical users., • Skilled at identifying recurring issues, improving processes, and implementing system enhancements., • Exceptional problem-solving, communication, and collaboration skills., • Exemplification of Braven’s core values., • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands • Ability to work in-person in Chicago (IL), Newark (NJ), or New York City (NYC), • Expected to travel ~15% for meetings and other in-person gatherings, • Ability to work some evenings and weekends to support both virtual and in-person Braven events Additional Requirements • Authorized to work in the U.S., • Braven doesn’t offer employment visa sponsorship Application & Interview Process While the interview process may vary slightly, the general process will be: • Phone screen with Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners, • Reference Checks Benefits Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $76,000 - $94,900 in Chicago and $83,600 - $104,400 in New Jersey and New York. This is based on a 50-hour work week at an hourly rate. This is a full-time, regular, exempt, and benefits-eligible position. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month, • Coverage of 85% of health insurance premium for employee and dependents, • 12 weeks of paid parental leave, • A one-month paid sabbatical after 4 years on staff Location We gather in the office two to three days a week. Therefore, we require teammates to live within commuting distance of one of our hubs: Atlanta, Chicago, Newark, or New York City. Each teammate can use at least two flex days per week of their choosing to work remotely. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Job Description Position Overview The Licensing Compliance Manager is responsible for the design, planning, and execution of subscriber-facing licensing audits on behalf of the CT Plan Administrator. The role ensures that CT Plan licensing policies are consistently applied, that usage declarations reconcile to actual consumption, and that audit recoveries are documented, negotiated, and collected in a fair, transparent, and auditable manner. The Licensing Compliance Manager partners closely with Licensing & Relationship Management, Legal, Finance, and Operations. The role is accountable for the annual audit plan, the audit case docket, remediation outcomes, and the quality of audit workpapers supporting every audit cycle. DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC. Core Responsibilities Audit Planning and Case Selection Develop and maintain the annual audit plan in coordination with the Head of Legal, Risk & Compliance. Prioritize audit cases based on risk, exposure, policy coverage, and prior history. Maintain the audit case docket, staffing plan, and workload tracker. Audit Execution Plan and execute subscriber licensing audits consistent with CT Plan policy and industry audit methodologies. Document findings, calculate recoveries, and prepare remediation recommendations. Lead audit interviews, evidence collection, and technical review of subscriber usage reporting. Workpapers, Documentation, and Quality Assurance Maintain audit workpapers and evidence aligned with internal and external audit standards. Implement quality-review procedures and peer review across all audit cases. Ensure audit records are retained in accordance with DataCT records-retention policies. Disputes, Negotiation, and Settlement Coordinate with Legal and L&RM on disputes and settlements, including negotiation of remediation plans and payment terms. Escalate material disputes to the Head of Legal, Risk & Compliance and, where appropriate, the CAO. Reporting and Continuous Improvement Produce quarterly audit reports covering case volumes, recoveries, findings patterns, and policy-interpretation themes. Recommend policy and process improvements based on recurring audit findings. Partner with the Pricing & Policy Manager on policy clarifications identified through audit work. Key Performance Indicators Annual audit plan completion rate. Recovery realized vs. identified. Quality-review pass rate on audit workpapers. Dispute cycle time; settlement outcomes. Subscriber-facing audit experience (professionalism, fairness, transparency). Qualifications Five or more years in market-data audit, vendor compliance, or financial audit. Familiarity with exchange/SIP licensing rules, CTA/UTP Plan policies, and audit methodologies. Strong investigative, documentation, and negotiation skills. Bachelor's degree required; CIA, CFE, or CPA credentials a plus. Skills and Competencies Structured audit methodology; evidence-based reasoning. Clear, precise written communication for finding documentation and negotiation correspondence. Professional presence with external subscribers; ability to de-escalate disputes. Analytical fluency: Excel, BI, and data-reconciliation tools. Tools and Systems Audit workpaper tools, CRM, document-management systems (SharePoint, Confluence), BI (Power BI, Tableau), ticketing/project tools (Jira, Asana). Location Requirement This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function. Compensation and Benefits Base Salary Range - $115,000-136,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data). Eligible for performance-based incentives consistent with the role level. Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework. Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off. Reporting Structure Reports to: Head of Legal, Risk and Compliance About DataCT DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027. Equal Opportunity DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law. DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Licensing Audit Manager is a key contributor to that mission. #hc232873

Job Description About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality. What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities. Position Overview: The Management Executive is a seasoned property management professional responsible for the oversight of a portfolio of high-profile and complex condominiums and cooperatives. The Management Executive helps to ensure operational excellence, elevated service standards, and trusted relationships with clients and internal teams. While standard SOPs are expected to be followed, the Management Executive must be adaptable and flexible to accommodate the unique needs of each building. In addition, this role serves as a mentor and resource for Assistant Management Executives. Key Responsibilities: • Oversee the management of a portfolio of complex condo/co-op buildings with a focus on premium service and strategic operations., • Manage and support Assistant Management Executives, supporting their professional development and helping to enhance performance., • Complete annual evaluation for AME and review responses., • Act as lead advisor to Boards and partner with AKAM Compliance Department, offering insights on governance, budget planning, capital improvements, and regulatory compliance (region specific)., • Recommend qualified professionals and vendors as needed to support the general maintenance and long-term health of the buildings., • Support and facilitate the execution of capital projects, vendor management, and contractor oversight from soliciting bids, contract negotiations, on-site coordination as needed and financial oversight. As required by the Management Contract, engage PMG as needed and approved by the Board., • Prepare for and attend Board meetings, annual shareholder or unit owner meetings, Town Halls, and legal proceedings as needed by the Board. Send Board packet out to board the Friday before the meeting., • Partner with Finance, Compliance, Operations, Closings, and other internal teams as needed, to ensure building needs are supported., • Provide support with yearly building insurance renewal. Work with Brokers to provide any necessary information. Ensure all property policies for insurance are current and interface with Risk management team to ensure prompt renewals. Review contracts with vendors, the board, and association’s attorneys and determine level of COI review required. Ensure all contracts and policies meet property and AKAM standards., • Develop operating and capital expense budgets in conjunction with the Financial Analyst., • Manage property operations in accordance with the approved annual budgets., • Review monthly financial reports such as bill proofs for monthly statements, monthly management report, and arrears. Responsible for ensuring that all financial reports are accurate, variances are addressed and explained, and all charges are implemented timely., • Responsible for all charges and payments via Yardi/Avid. Ensure all charges and invoices are reviewed and confirmed to be correct. Approve per limits timely., • Resolve escalated resident and Board concerns with professionalism and discretion. Respond or ensure response within 24 hours to emails and provide follow-up emails within next 24 hours until resolution is achieved., • Submit Weekly Action List to Board and internal AKAM reporting by specified deadline., • Conduct building inspections every week and follow through on maintenance, staffing concerns, service, and compliance items as well as maintaining the building’s curb appeal. Ensure that resident managers on updated on all observed deficiencies and issues. Maintain a written list for staff regarding actionable items, repairs, projects., • Reinforce AKAM's service culture through hands-on leadership and strategic engagement., • Serve as a resource for internal process improvements and client retention strategies., • Respond and address all emergency calls in a timely manner, including after-hours., • Host monthly team meetings for onsite teams and corporate associates., • Oversight of Resident Manager / Super and building staff. Responsible for oversite and supervision of resident manager, super and staff at property including training, procedures, enacting best practices, disciplinary actions, regularly occurring meetings, and ensuring highest quality of service. Ensure board is aware of all issues with staff. Interact with union, if applicable, on behalf of property., • Host staff meetings at least bi-annually with onsite staff., • Additional responsibilities may be assigned based on team or portfolio needs. Software & Systems Proficiency: The Management Executive is expected to be proficient or actively develop fluency in the following platforms to support operations and client service as needed: • Yardi – financial reporting, budgets, and AP/AR tracking, • FreshService – internal service and support ticketing, • DocuSign – digital signature and document workflows, • Microsoft Outlook, Excel, Word – communication, analysis, and reporting, • ADP – workforce management (as applicable), • BuildingLink – resident communications and service management for maintenance requests., • Monday.com – project coordination and workflow tracking, • AvidXchange – accounts payable system, • Site-Compli – compliance and violation tracker, • Additional softwares and programs implemented by AKAM or property. Expectations: • Demonstrate mastery of condo/co-op operations, including governance, compliance, and fiscal management, leveraging internal resources and external partnerships to meet both short- and long-term objectives., • Provide strategic oversight and reliable execution., • Lead by example, setting high standards for service delivery, professionalism, and accountability., • Anticipate and resolve issues proactively, serving as a trusted problem-solver for Boards, residents, and staff., • Critical thinking with the ability to understand the big picture needs of both the buildings and AKAM., • Demonstrate a proactive approach to your role and its responsibilities., • Effective verbal and written communication., • Ability to work in a fast-paced environment., • Expected to be in corporate office (pending on capacity)., • Strong organizational and time management skills. Qualifications • Bachelor’s Degree in Business Administration or related fields preferred., • Minimum 5–7 years of experience managing luxury residential or mixed-use buildings., • Strong leadership and team development skills., • Proficiency in property management systems and financial reporting., • In-depth knowledge of NYC codes, compliance agencies, and labor environments., • Excellent communication, organization, and conflict-resolution skills., • Ability to manage multiple priorities in a fast-paced, high-expectation environment. Page Break

Job DescriptionAbout TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: TodayTix Group is on a mission to find a seat for everyone. We connect audiences to live entertainment experiences they'll love, making it easier, faster, and more joyful to discover and buy tickets. We're a diverse, dynamic team united by a shared love for live events. We foster an environment of innovation, collaboration, and continuous learning, offering unparalleled opportunities to make a meaningful impact. We're looking for a generalist operator to join the team — someone with sharp judgment, a bias to action, and the instinct to dig into a problem, figure out what to measure, and ship a solution without waiting for instructions. You'll work across e-commerce, customer experience, data, and operations — owning problem spaces end-to-end from identification through delivery and measurement. This isn't a role where you sit in a lane. You'll move between strategy, analysis, customer insight, and hands-on building depending on what the problem requires — and you like it that way. You might come from analytics, product management, operations, or something else entirely. Over time, the role may specialize based on your strengths and where the business needs you. You reach for data before forming an opinion, talk to customers before assuming you understand the problem, and use AI tools to move faster than traditional workflows allow. Please note: This is a full-time position. Qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility to choose where you work for the rest of the week. What Success Looks Like: Problems found and solved → You consistently spot problems worth solving and drive them to resolution. Example: you notice our cancellation policy is generating avoidable refund volume, analyze the alternatives and their impact, recommend a change, and lead the implementation through to measurement. Customer signal in the room → Customer feedback, support data, and behavioral signals visibly influence what gets built. You're the person who brings "here's what customers are actually experiencing" into prioritization, backed by data. Measurement that matters → New capabilities ship with success criteria defined upfront and honest reads after. You tell us what worked, what didn't, and what to do about it. Clarity that moves people → When you frame a problem, write a recommendation, or present a post-launch read, people act on it. Engineers and operators are faster because you made the next steps obvious. Expanding scope → Over time, you own more because you've earned trust through execution. Harder problems come your way because the earlier ones are handled. What You'll Do: Own problem spaces across e-commerce, CX, and operations end-to-end — define success criteria, build dashboards, run analysis, and present actionable reads to leadership. Dig into customer and operational data to find the problems worth solving, then partner with product and engineering to solve them. Talk to customers, operators, and support agents to build qualitative context around quantitative signals. Build prototypes, dashboards, automations, and analyses using whatever tools fit — SQL, spreadsheets, AI tools, lightweight apps. You don't wait for someone else to build it. Write things down: frame problems, define ownership, and make next steps obvious so engineers and operators can move faster. Partner with the data team on metrics definitions, data quality, and self-service capabilities. We're Looking for Someone With: 5+ years of professional experience with real reps across different types of work. Your background doesn't need to map perfectly to this role — but you bring the maturity and judgment that comes from having shipped, failed, and iterated. Energized by breadth and ownership — you want to do more and own more than your current role lets you. A track record of moving from problem identification to shipped solution without heavy direction — show us the thing you built, not just the deck you presented. Strong analytical skills: comfortable with SQL, data visualization, and translating data into recommendations. Customer empathy — you've talked to real users and changed your mind based on what you heard. Builder mentality — you've made things (any stack, any domain) and you're comfortable picking up tools, data, and automation to get something working. Fluency with AI tools as part of your daily workflow — not occasional use, habitual use. Clear, concise written and verbal communication — you explain the "so what," not just the "what" using only as many words as necessary. Self-directed but coachable — you take initiative and own outcomes, but you adapt when the direction changes and let the work speak for itself. Bonus: experience in live entertainment, ticketing, or marketplace businesses. Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually. We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors. To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section! Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days)-Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company-Life and disability insurance-Paid Parental Leave -Generous 401(k) Matching-Flexible Paid Time Off-Free membership to One Medical Group & Employee Assistance Program-Annual Professional Growth Budget-Employee donation matching-Employee Referral Program-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant’s sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description ABOUT THE ROLE We are seeking an experienced and forward-thinking Manager, Software Engineering to lead our engineering team in building and operating reliable, scalable, and high-impact digital products. This leader will be responsible for driving engineering excellence across the full software development lifecycle, leveraging modern development practices, robust architecture and data-informed decision-making. The ideal candidate is both a strong technical leader and an effective people manager who can build and mentor high-performing teams, foster a culture of ownership and accountability, and continuously improve engineering processes. You will play a key role in shaping technical strategy, guiding system design, and ensuring the successful delivery of impactful products aligned with business goals. WHAT YOU'LL DO As a Manager, Software Engineering on our team, you will: • Serve as both a technical leader and people manager, guiding your team to make sound architectural and engineering decisions., • Support your team through regular one-on-ones, clear communication of priorities, cross-functional collaboration, and by proactively removing blockers and resolving conflicts., • Mentor and develop team members, fostering career growth, engagement, and a high-performance culture., • Partner with business and technology leadership to align on priorities, manage stakeholder expectations, and deliver impactful outcomes., • Provide accurate effort estimates and technical input for new features, enhancements, and product initiatives., • Promote ownership and accountability across the full software development lifecycle (SDLC), from design through delivery and operations., • Collaborate closely with product management and design to prioritize and execute on the team’s roadmap., • Work with fellow engineering leaders to continuously improve engineering practices, processes, and overall team effectiveness., • Encourage the adoption of AI development tools and intelligent solutions to improve productivity and product capabilities., • Participate in security and compliance governance, including PCI and PII standards., • Take on additional responsibilities as needed to support team and organizational success.Qualifications WHAT WE'RE LOOKING FOR • 8+ years in a software engineering role following Agile development processes, • 3+ years in team lead or management role, • Strong understanding of software engineering best practices, • Solid track record of leading a software engineering team in a technical capacity, • Demonstrated ability to drive technical excellence, pushing innovation and quality, • Experience leading geographically dispersed teams in a collaborative, team-driven environment., • Adept at prioritizing and balancing multiple projects in a constantly evolving environment., • Strong understanding of system design, scalability, performance and reliability best practices., • 5+ years of hands-on experience architecting, designing and developing technology platforms using Ruby on Rails, Node.js, JavaScript, TypeScript., • 3+ years of experience working with relational and NoSQL database platforms (MySQL, MongoDB), • Some experience with modern caching technologies (Redis preferred), • Experience developing and deploying applications in cloud environments, including familiarity with cloud-native architectures and services., • Deep understanding of service-oriented and event-driven architecture, • Outstanding interpersonal skills: written and verbal, in-person, and remote. BONUS POINTS FOR • Experience leveraging AI-assisted development tools or integrating AI/ML capabilities into products or engineering workflows, • Experience working in high-availability, high-traffic production environments., • Experience developing or integrating with movie theater or entertainment systems, • Experience developing Point of Sale, F&B, Ticketing, Inventory or Order Management Systems., • Experience working with CRM, Loyalty and Membership solutions, • Experience integrating Payment platforms, including EMV and card reader integrations, • Experience with DevOps and SecOps practices., • Experience with monitoring, logging and observability tools, • Understanding of the mindset of “Fail Fast, Learn Fast” and continuous improvement Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Job DescriptionCopy and Print Associate 📍 New York, New York, United States On-site We are seeking a seasoned, highly self-directed Print & Copy Operator to run our overnight production operation. This is an expert-level role for someone who can independently manage a high-volume copy and print workload from end to end — receiving jobs, producing them to specification, and completing all finishing and bindery work — with little to no on-site supervision during the shift. The operator who succeeds here is fast, meticulous, and above all dependable, delivering completed, deadline-critical work that is ready when the business opens each morning. Experience with all Microsoft Office programs and Adobe Portfolio. Print conductor experience is a plus. What You'll Do: • Impeccable attendance and punctuality, • Ability to work fully unsupervised, • Ownership and accountability, • High-volume copy production, • Tab insertion, • Volume / set creation, • All finishing and bindery work, including but not limited to coil binding, Velo binding, and GBC (comb) binding, as well as cutting, drilling, tabbing, collating, and related finishing operations., • Operating and maintaining high-volume production copiers/printers and finishing equipment, • Quality control — inspecting completed work against the job specification to ensure accuracy, completeness, and a professional finished product, • Commercial and/or retail printing experience., • High-volume printing experience in the legal space (law firm or legal services environment)., • Familiarity with job-ticketing / production tracking workflows and meeting strict, time-sensitive deadlines. What We're Looking for: • 3+ years of experience in office management, particularly experience in Copy and Print responsibilities, • Experience working independently preferred. Strong knowledge of vendor management and office operations., • Amenable to be working on a night shiftCore Competencies:, • Ownership and accountability. Service excellence. Organization and multitasking. Problem-solving. Professional communication., • Work Environment:, • Site-based, single resource model. Requires physical presence, including walking and occasional lifting. Flexibility required for events and urgent needs. Travel: N/A Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$25—$27 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionCompany Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versantâ?™s sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description About Us: VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant’s sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Visit www.VersantMedia.com for more information. The Opportunity: Fandango is seeking a Senior Ads Attribution Engineer to own the automation, architecture, and operational health of its ads measurement and pixel delivery ecosystem. This role exists because the volume of per-movie, per-platform tag provisioning work has reached a scale that demands an engineering solution — and because Fandango’s expanding platform roadmap requires someone who can own measurement accuracy end-to-end as new integrations are shipped. Sitting within the F360 team, this role partners closely with F360 Fullstack and Data Engineers. The Fullstack Engineer builds and ships platform integrations, while the Senior Ads Attribution Engineer leads attribution instrumentation by owning tagging, pixel implementation, and signal quality. The role works with engineering teams to ensure events contain the identifiers and measurement signals required for advertising use cases, helps identify and remediate data gaps, and supports the reliable delivery of attribution-ready data to downstream platforms. Why This Role Matters: Today, every film release requires manual creation of multiple tickets to provision tracking pixels across a growing roster of ad platforms and measurement partners. At current volume, this creates a bottleneck that can limit campaign launch velocity and introduce risk when Movie IDs are manually maintained in tag rule conditions. The Senior Ads Attribution Engineer will help eliminate that bottleneck by building an automated pixel orchestration layer on top of F360’s existing movie metadata and delivery infrastructure, while owning the measurement standards and signal quality that studio Ad Ops and Performance Marketing teams depend on. This is a remote role with expected opportunities for in-person collaboration approximately 10% of the time. This is a salaried position with on-call expectations. What You'll Do: • Design and build automated pixel provisioning and orchestration systems that trigger tag setup across ad platforms when a new movie enters the F360 system, replacing manual ticket-per-film workflows with scalable engineering solutions., • Eliminate manual Movie ID maintenance in tag trigger conditions by replacing hardcoded rules with database-driven lookups against F360’s existing PostgreSQL movie catalog., • Build and support server-side measurement orchestration for Fandango Ticketing and Fandango at Home, centralizing signal delivery, reducing reliance on client-side tags, and improving measurement reliability., • Own event taxonomy, naming conventions, Solution Design Reference documentation, QA standards, and event schemas for tracked events across media platforms and CAPI integrations., • Monitor and improve match rates, deduplication logic, schema quality, and feed health across CAPI platform feeds, mobile measurement partner integrations, and ad platform signal delivery., • Partner with Engineering, Data Engineering, Product, Privacy, Legal, Data Governance, Cybersecurity, Ad Ops, and Performance Marketing to implement privacy-safe measurement, including consent signals, opt-out workflows, deletion feeds, and compliant data flows., • Maintain Adobe Experience Platform Data Collection, Adobe Tags formerly Adobe Launch, and Adobe Analytics instrumentation standards across Fandango Ticketing and Fandango at Home web and app experiences. Qualifications What You Bring: • Strong engineering fundamentals with the ability to write, test, and ship code in partnership with the F360 engineering team, whether building a Node.js Lambda for pixel provisioning, a Python script to validate mobile measurement partner match rates, or automation that supports server-side event delivery., • Hands-on experience with tag management and automation, especially Adobe Experience Platform Data Collection / Adobe Tags, formerly Adobe Launch, with a strong instinct for when manual tag work should be replaced with programmatic delivery., • Deep experience with CAPI and server-side measurement, including event schemas, deduplication logic, signal quality, and platform feed health across major ad platforms., • Experience with mobile measurement partners, especially Kochava or comparable platforms, including attribution continuity, match rate validation, server-to-server feeds, and mobile SDK requirements., • Hands-on expertise with Adobe Analytics, including the ability to define, validate, and govern analytics instrumentation across web and app experiences., • Working knowledge of privacy-safe measurement, including consent signal implementation, opt-out and deletion workflows, and cross-functional compliance review processes., • Ability to translate fluently between Engineering, Ad Ops, Performance Marketing, Privacy, and external studio or vendor partners., • Familiarity with AWS Lambda or serverless architecture, or the ability to build automation on top of similar cloud-based engineering systems. You will be successful in this role if you bring Trust to how measurement data and campaign signals are governed, Teamwork in how you partner across F360 Engineering, Ad Ops, Performance Marketing, Privacy, and vendor teams, Transparency in how you document systems, surface risks, and communicate tradeoffs, Agility in how you respond to evolving platform, privacy, and campaign needs, and Entrepreneurial Spirit in how you turn recurring manual work into scalable engineering solutions. Bonus points for: • Familiarity with Segment CDP, CM360/Floodlight, or advanced measurement methodologies., • Experience with incrementality testing or media mix modeling., • Mobile SDK experience across iOS and Android., • Experience supporting ad tech, marketing technology, audience management, customer analytics, privacy workflows, or high-volume event pipelines. Why You’ll Love It Here At Versant, you’ll have the opportunity to work on trusted brands that reach audiences at meaningful moments across media, entertainment, sports, and digital experiences. You’ll join a collaborative environment where your work can shape how teams make decisions, improve operational quality, and build scalable systems that support the business. This role offers genuine ownership of a measurement domain central to how Fandango’s studio partners evaluate campaign performance. You will have a direct path from the automation you build to the speed, quality, and confidence of future film launches. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Job DescriptionCompany Description On The Stage (OTS) is at an inflection point. As our Founding GTM Engineer, you won’t just maintain systems — you’ll be the architect of how we generate pipeline, expand accounts, and compound growth across the business. This is a growth ownership role first. The right person owns outcomes — pipeline generated, upgrades driven, adoption accelerated — and builds the systems and automations that make those outcomes repeatable and scalable. If you can own growth at this level, the efficiency and enablement work comes naturally. The reverse is not true, and we’re not hiring for the reverse. This is a strategic, high-visibility role reporting directly to the SVP of CS & Business Operations, with direct exposure to the Senior Leadership Team. Note: Candidates based in Austin, TX are strongly preferred. However, we are open to exceptional remote candidates located in the US. Job Description As our Founding GTM Engineer, you will own a number. Specifically: qualified pipeline generated for Sales, and upgrades and adoption expansion for Customer Success. Everything else — the systems, the automations, the data flows, the tooling — exists in service of those outcomes. You’ll scale impact across our frontline GTM teams — Marketing, Sales, SDR, Customer Support, and Account Management — by building the technical infrastructure and growth programs that make every rep more effective and every motion more measurable. Success is measured in outcomes: pipeline growth, expansion revenue, conversion improvements, and hours shifted from low-value admin work to high-impact customer engagement. How You’ll Operate First, you architect. Map every motion that touches revenue — starting with the pipeline at OTS today: inbound, outbound, content, product signals, customer success. Identify where leverage exists and build visibility into what’s actually driving qualified pipeline, accelerating deals, unlocking expansion and upgrade opportunities, and increasing the ARR capacity per GTM team member. Then, you orchestrate. Build a cohesive growth operating system where programs reinforce each other. Pipeline generation becomes measurable, repeatable, and materially more effective. Then, you compound. Increase velocity through AI-native workflows, rapid experimentation, and modern GTM tooling. Identify winning motions early, scale what works, and develop signal-based “always-on” systems that trigger high-value actions automatically. Key Responsibilities Growth Architecture & Pipeline Ownership • Own the pipeline number and the system that produces it — how it’s generated, measured, orchestrated across the business, and improved over time., • Drive measurable increases in qualified pipeline (Sales) and account expansion (CS upgrades and adoption) as the primary outcomes of this role., • Run a continuous experimentation system with clear hypotheses, rapid launches, instrumented measurement, and fast keep-or-kill decisions., • Identify, test, and scale new acquisition channels, growth motions, and ecosystem opportunities. Automation, AI & Signal-Based Systems • Design and build automation and AI-powered solutions across GTM systems — including signal-based workflows that act on buyer intent, engagement, and lifecycle events to improve speed, relevance, and conversion., • Build and support automated outbound and engagement workflows, including enrichment, qualification, routing, and Sales handoff, in alignment with GTM strategy and system governance., • Leverage AI to enable contextual personalization at scale across GTM motions — reducing manual effort, increasing seller efficiency, and improving message relevance and consistency., • Drive end-to-end implementation of GTM automation across platforms owned by GTM (e.g., Qualified, RB2B, HubSpot, Clay) — from design through deployment and optimization., • Where appropriate, develop proofs of concept and early-stage architecture to validate outcomes before accelerating production deployments. Systems Architecture & Technical Execution • Map and audit the full prospect-to-customer journey to identify bottlenecks, data silos, and manual redundancies that constrain growth., • Evaluate and evolve the tech stack for how tools integrate into the broader data ecosystem and whether they unlock new growth capacity., • Maintain the infrastructure that allows Marketing, Sales, and Success to share a single version of the truth — with data flowing cleanly from top-of-funnel through Finance., • Act as the primary requirements leader for our external Salesforce/RevOps administrator. Measurement & Continuous Improvement • Own the performance of GTM automation and AI-powered workflows — identifying opportunities to improve efficiency, speed-to-lead, and conversion., • Use funnel performance and system insights to continuously optimize workflows, targeting, and engagement logic., • Define and implement KPIs for GTM experiments, including A/B tests and pipeline attribution, and translate learnings into actionable recommendations that inform ongoing priorities.Qualifications Who You Are Growth Ownership Mindset • A track record of directly owning pipeline or revenue growth outcomes — not just supporting them. You’ve held the number and you know what it takes to hit it., • Strong experimentation instincts: you make fast, data-informed decisions about what to scale, optimize, or kill., • You think like a growth architect first. Systems, automations, and tooling are levers you pull — not the job itself., • Energized by ambiguity and a bias toward action in lean, high-ownership environments. Technical Aptitude • Ability to visualize how data flows through a complex GTM system and spot where it leaks., • Hands-on experience designing and building automation workflows across GTM systems, with strong fluency in APIs, integrations, and workflow orchestration tools., • Deep familiarity with CRMs (Salesforce/HubSpot) and the surrounding GTM ecosystem — marketing automation, SDR tooling, enrichment platforms, CS platforms, and more., • AI-native fluency: you’ve deployed agentic workflows in a GTM context with demonstrable impact, and you use AI daily to move faster without sacrificing quality. GTM Context & Curiosity • You’ve done some of these GTM jobs before, or spent serious time understanding their day-to-day goals and challenges. You build for the rep, not just the system., • First-principles problem solver: you ask “Why is this process broken at the root?” not “How do we fix this tool?”, • Strong systems thinking — connecting channels, lifecycle stages, messaging, and GTM motions into a cohesive growth strategy., • Excellent communication skills with the ability to translate between business and technical stakeholders., • Obsessive learner with a track record of teaching yourself new technologies before they become obvious. Required Skills • 5+ years of experience in GTM Operations, RevOps, Sales/Marketing Systems, Growth, or Automation Engineering., • Proven experience designing and building automation workflows across GTM systems., • Hands-on experience with AI-powered technologies, agents, or autonomous GTM systems., • Strong technical fluency, including experience with Salesforce, APIs, integrations, and workflow orchestration tools., • Excellent communication skills with the ability to translate between business and technical stakeholders., • Strong analytical, organizational, and project management skills with the ability to manage multiple priorities in a fast-paced, cross-functional environment. Preferred Skills • SQL proficiency for self-serve data analysis, debugging, and validation., • Hands-on experience with HubSpot, Salesforce, Qualified, RB2B, Clay, or similar enrichment and analytics platforms., • Experience building internal tools or lightweight UIs to unify data across systems., • Background in B2B SaaS. Our Values As a Founding hire of this function, you will embody our core values: • Confident Humility: We lean into our strengths but “know what we don’t know.” You’ll bring bold ideas to the Senior Leadership Team while viewing asking for help as a sign of strength., • Mission-Driven Ownership: You take responsibility for anything that affects the OTS mission, even if it’s “not in your job description.”, • Compassionate Candor: Direct communication is the fastest way to find solutions. You’ll give and receive honest feedback to help our GTM engine scale., • Teamwork: We are all rowing in the same canoe. There is no such thing as “somebody else’s problem.”Grit: Building something great is hard. You embrace the uncertainty of bold goals with passion and perseverance., • Kaizen: You believe that getting 1% better every day compounds into massive outcomes. Additional Information About On The Stage On The Stage (OTS) started in the arts — and we’ve never left. What began as a platform built for theatre makers has grown into the ticketing, marketing, and fundraising engine powering the full spectrum of live entertainment: from K–12 drama programs and community theatres to professional performing arts organizations, comedy clubs, music venues, multi-venue entertainment complexes, immersive experiences, and location-based entertainment. Founded by Tony and Olivier Award-winning Broadway producer Hunter Arnold alongside Silicon Valley tech veterans, we were built from the inside out — by people who came from the arts and understood what was missing. That origin shapes everything: the language we use, the problems we prioritize, and the conviction that every live entertainment producer — non-profit or commercial, a school drama teacher or a West End producer — deserves access to the same infrastructure that powers Broadway. Today, OTS serves thousands of organizations across the US — non-profits and commercial producers alike. Our all-in-one platform delivers Broadway-caliber infrastructure: ticketing with mobile-first checkout, a native CRM, automated marketing, a full fundraising suite, in-checkout revenue accelerators, and real-time reporting — all sharing a single patron record. Whether the goal is filling seats, cultivating donors, or maximizing revenue per transaction, every feature serves one mission: helping live entertainment organizations endure, expand, and prosper. We believe in power without complexity — intuitive enough for a solo educator to launch in minutes, sophisticated enough to power the most complex commercial productions. OTS is at a pivotal growth stage, and the GTM infrastructure we build today will directly shape how we reach and serve the next wave of live entertainment organizations. This role sits at the center of that. For more information, visit: www.OnTheStage.com All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description You’ll play a key role in ensuring the right data reaches the right people at the right time across Uncommon. In this role, you will manage and fulfill data requests, support critical data processes, and help teams make informed decisions that directly impact students and schools. You’ll collaborate with colleagues across Development, Talent, and academic teams, turning data into clear, usable insights. Your work will support the reporting and analysis that helps advance our mission of preparing students to graduate from college and achieve their dreams. This is a temporary position starting as soon as possible, with an expected end date of June 30, 2027. Data Processing & Reporting • Prepare, clean, and organize data for reporting and analysis across multiple systems, • Configure, test, and execute data processes, including survey and assessment-related data, • Build and refine reports that provide key information to stakeholders, • Monitor data quality and help troubleshoot issues to support accurate reporting Data Requests & Stakeholder Support • Fulfill and track data requests from teams across the organization for internal and external use, • Partner with teams that submit recurring requests to anticipate needs and plan ahead, • Respond to questions and support colleagues in accessing and understanding data, • Assist with analyses requested by leadership and Home Office teams Process Improvement & Documentation • Document processes, reports, and workflows to support consistency and quality, • Contribute to and maintain a knowledge base of key datasets and reporting practices, • Identify opportunities to improve processes and tools in collaboration with the Data & IT team Team & Project Support • Support project planning to ensure timely and accurate delivery of data work, • Assist with team coordination, including organizing documentation and scheduling, • Continue developing data skills to contribute to broader reporting and analysis workQualifications Required • Bachelor’s degree, • 1 to 2 years of professional experience, including experience working with data for reporting or analysis, • Proficiency in SQL, • Experience cleaning and preparing data using spreadsheets or a coding language, • Strong attention to detail and ability to ensure data accuracy, • Clear written and verbal communication skills, • Ability to manage multiple priorities and follow through on deadlines Preferred • Experience with Python or R, • Familiarity with Tableau or similar tools, • Experience using a ticketing or support system (e.g., Zendesk), • Coursework or experience in statistics, • Experience working with education-related data Additional Information • This role primarily involves working at a desk for extended periods Not sure you meet every qualification? We encourage you to apply—we’re excited to learn what you bring. Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation The full compensation range for this role is $67,300-$79,200. Typically, new hires who fully meet all qualifications listed in the job description will start at $71,300. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range. Work Environment: Uncommon is an in-person organization, with a commitment of at least three days each week at our Central Office in downtown Manhattan (100 Church Street). Position Type: This is a temporary role with an anticipated end date of June 30, 2027. Benefit Highlights: • 19 days of paid time off, • 3 weeks of paid Winter and Summer org-wide holidays, • Comprehensive Health, Dental, and Vision insurance plans, • 403(b) retirement savings program + employer match, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits, • Pre-tax flexible spending, dependent care, and health saving accounts *A detailed list of all benefits is located HERE. At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email recruitment@uncommonschools.org.

Job Description Position Overview The Head of Licensing and Relationship Management is a senior leadership position responsible for the commercial relationships, licensing policies, and pricing frameworks that DataCT administers on behalf of the CT Plan. The role leads a multidisciplinary team at full operating state consisting of Account Managers (3 FTEs), Pricing & Policy Management (1 FTE), Business Development (1 FTE), and Business Analysis (1 FTE). The Head of Licensing and Relationship Management is the public face of the CT Plan Administrator and directs the teams responsible for the commercial activities of the CT Plan. This is a high-visibility leadership role that interfaces daily with CT Plan customers, the CT Plan Operating Committee and its Members, internal and third-party technology teams, Legal, Finance, Operations, and the DataCT executive team. The Head of Licensing and Relationship Management is expected to uphold the highest standards of transparency, consistency, and fairness in the application of CT Plan licensing policies, and to navigate ambiguous or novel use cases — including AI and machine learning training rights, redistribution, federated usage, embedded services, and downstream sublicensing — with clarity, rigor, and audit-ready documentation. DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC. Core Responsibilities Account Management - Client Success and Licensing Compliance Build, lead, and coach a team of Account Managers delivering proactive, consultative service to CT Plan customers. Ensure the team can translate customer business practices into contractual obligations under the CT Plan licensing framework. Establish standards and playbooks for onboarding, renewals, entitlement changes, and exception handling. Develop ongoing training to maintain deep expertise in CT Plan policies, product-usage guidelines, and industry norms. Personally manage a small portfolio of strategic accounts (highest complexity or impact). Implement structured account planning, QBRs/EBRs, and satisfaction/NPS feedback loops. Escalate and resolve policy-interpretation disputes, working cross-functionally with Legal, Finance, and Operations. Pricing and Policy Management Own the translation of the Consolidated Tape Plan's industry requirements into clear, enforceable licensing policies and pricing models. Lead and mentor Pricing & Policy Specialists who meet with the CT Plan Operating Committee to gather objectives, propose design options, run impact analyses, and author final policy documents for publication. Facilitate policy governance: RFC cycles, stakeholder reviews, approval workflows, and version control. Guide discussions on edge cases (e.g., derivative works, redistribution, model training, federated usage, embedded usage, and downstream sublicensing). Ensure policies are internally consistent, auditable, and technically implementable across DataCT's systems. Maintain a public-facing policy library with clear change logs and effective dates. Business Development and Industry Engagement Identify and pursue growth opportunities aligned with DataCT's mission (new segments, bundles, compliant expansions, partnerships). Represent DataCT at industry events, client roundtables, and standards bodies; deliver presentations and thought leadership. Supervise a Business Development contributor responsible for pipeline tracking, event cadence, and outreach. Partner with the Communications Manager to produce collateral: policy explainer decks, licensing guides, case studies. Business Analysis and Technology Partnership Oversee a Business Analyst who captures and prioritizes requirements for internal tooling (license provisioning, entitlements, compliance analytics, CRM integrations). Direct the Business Analyst to build business intelligence for leadership covering adoption trends, policy exceptions, renewal risk, pricing elasticity, and account health. Partner with Technology Operations, Product teams, and DataBP LLC on feature roadmaps, testing, and change management for policy-adjacent systems. Define and track KPIs (see below) and lead quarterly performance reviews. Operating Committee Engagement Serve as a primary operational liaison to the CT Plan Operating Committee for commercial, licensing, and pricing matters in coordination with the CAO. Support formal voting, meeting coordination, and documentation requirements consistent with CT Plan governance obligations. Provide feasibility, risk, and impact analysis on proposed policy or pricing changes. Organizational Leadership Build and scale the L&RM organization toward the full operating state target of April 2027. Develop operating rhythms, training, competency frameworks, and career pathways consistent with the DataCT Resourcing Experience and Expertise Classification Framework. Foster a culture of customer responsiveness, transparency, and public-market integrity. Key Performance Indicators Policy cycle time: draft-to-approval and publication timelines. Policy quality: reduction in exceptions/special terms; fewer policy ambiguities. Account health: renewal rate, expansion rate, NPS/CSAT, time-to-value. Compliance outcomes: auditable adherence; reduction in usage disputes. Operational efficiency: case resolution time, onboarding cycle time, documentation freshness. Revenue impact: contribution from compliant expansions, partner growth, and policy-driven monetization. Team health: retention, training completion, competency progression. Qualifications Ten or more years in exchange/SIP licensing management, policy/pricing, client success, or related roles, including five or more years leading multi-disciplinary teams. Expert understanding of capital markets, market-data usage, and policy frameworks. Strong customer-facing acumen: executive communication, influence without authority, and conflict resolution. Demonstrated success with external data creators/content owners or IP-heavy environments (data, content, software, APIs, analytics). Comfort navigating ambiguous or novel use cases (e.g., AI/ML training rights, redistribution, embedded services). Excellent writing and policy-authorship skills: precise, auditable, audience-appropriate. Analytical fluency (Excel/Sheets, BI tooling) and familiarity with CRM and contract lifecycle tools. Bachelor's degree required; advanced degree (JD, MBA, MS Information Systems/Policy) a plus. Skills and Competencies Strategic policy design: scenario analysis, impact modeling, risk evaluation, change management. Leadership and coaching across account management, policy, business development, and analytics. Stakeholder management across the CT Plan, customers, executives, and technology teams. Commercial acumen: price levers, unit economics, value metrics. Operational rigor: playbooks, SOPs, governance, documentation management. Communication: executive presence, policy writing, public speaking. Tools and Systems CRM (e.g., Salesforce, HubSpot); Customer Success platforms (e.g., Gainsight); Contract Lifecycle Management (e.g., Ironclad, DocuSign CLM); knowledge bases (e.g., Confluence, Notion); Business Intelligence (e.g., Power BI, Tableau); ticketing and project tools (e.g., Jira, Asana). Familiarity with entitlement systems is a plus. Familiarity with policy-versioning workflows is a plus. Location Requirement This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function. Compensation and Benefits Base Salary Range - $235,000-275,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data). Eligible for performance-based incentives consistent with the role level. Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework. Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off. Reporting Structure Reports to: Chief Administration Officer (CAO) About DataCT DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027. Equal Opportunity DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law. DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Head of Licensing & Relationship Management is a key contributor to that mission. #hc230714

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022), • Built In LGBTQIA+ Advocacy Award (2022) In this role, you will define and own how Maven identifies, triages, and resolves complex operational issues across the organization, ensuring the right problems reach the right teams, and that root causes are addressed, not just tickets closed. You will own the operating model, lead a team of Client Support Associates, and serve as a key cross-functional partner to teams across Client Delivery, Product, Engineering, and Clinical. This is a high-ownership, high-visibility role for a senior leader who thrives on operational complexity and knows how to drive a high-performing team. You will work closely with cross-functional partners to drive operational excellence, inform product decisions, and strengthen the systems and team culture that make Maven's support function a competitive advantage. Maven is an AI-forward organization, and this team actively leverages tools like Claude to continuously improve how we work. As Senior Manager, Client Support you will: • Own and evolve the operating model for Maven's Client Support function — intake, triage framework, SLAs, escalation paths, and the governance that holds it together., • Own issue intake across all four stakeholder channels, making sure nothing falls through the cracks and every problem is in the right hands., • See issues through from triage to close. Not just route them — own the outcome, keep stakeholders informed, and don't let things stall., • Lead and develop a team of Client Support Associates — set expectations, build capability, and create a culture where people take ownership of what they open., • Bring the operational perspective into Product and Engineering conversations, turning what's breaking in the field into clear, prioritized inputs for the people who can fix it., • Go beyond the ticket. When issues recur or cluster around a theme, dig into root cause and bring leadership a recommendation, not just a summary., • Own escalations on complex or high-impact issues, keeping internal stakeholders informed and expectations grounded throughout., • Track and report on what matters — SLA adherence, resolution time, escalation and reopen rates — with a focus on what the data tells you about systemic health, not just ticket volume., • Build the documentation that makes the team self-sufficient — playbooks, decision trees, RACIs, knowledge base content — so resolution doesn't depend on who happens to be online., • Use AI tools and automation to build a smarter support function — automated routing, AI-assisted triage, trend analysis — and keep identifying opportunities to reduce manual effort as volume grows., • Bring what you're seeing back to leadership. Recurring friction points, product gaps, partner feedback — surface it, shape it into a recommendation, and help determine what gets fixed. We're Looking For You To Bring: • 6–8 years of experience in client support, operations, or service delivery, with at least 2–3 years leading a team., • You've built a support or operations team, not just managed one. Intake models, triage workflows, SLA frameworks, escalation paths — designed from scratch, not inherited., • Experience managing complex, multi-source issue queues without letting things pile up, with measurable improvement in resolution time and quality to show for it., • You've owned problems end-to-end — not just routed tickets, but partnered with Product and Engineering to define issues, assess impact, and see them through to resolution., • Strong data fluency. You analyze issue patterns and resolution metrics to identify what's actually going wrong — not just what's showing up in the queue., • Credibility across functions. You've worked across Client Success, Product, Engineering, and Operations and know how to get things done without positional authority., • Clear, direct communication. You can take a messy operational problem and turn it into a crisp update, a clean escalation, or a recommendation leadership can act on., • Hands-on experience with ticketing and workflow tools (Jira, Salesforce, Zendesk, or similar) — and enough technical fluency to configure them to match your process, not the other way around., • A genuine builder's mindset. You don't need a playbook — you write it., • Practical experience with AI tools and workflow automation — not just awareness, but actual use. Maven runs on Claude and other AI platforms across the organization, and this team will be expected to actively build with them., • Healthcare industry experience, with familiarity across payer, employer, or digital health environments., • Bachelor's degree required. Bonus if you have: • Knowledge of key trends in the healthcare industry, particularly in women's and family health, • Prior experience on the payer or health plan side — you understand how these organizations escalate and track issues internally, • Familiarity with Looker or similar BI tools for support analytics, • Experience in a high-growth or startup environment where you built processes rather than inherited them The base salary range for this role is $150,000 - $175,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. (Hub cities - SF, NYC, Seattle & Remote in approved locations) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations and approved remote locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens, • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Job DescriptionAbout TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise ticketing and e-commerce division — the technology and tools that help the world's leading cultural organizations, attractions, and live events power their box office and drive online sales. We work with some of the most exciting venues, producers, and event organizers on the planet, and we're building the platform that helps them thrive. We’re looking for a Lead Product Designer to join our Powered by TodayTix team to expand our partner portal to support theatre, sports, attractions, exhibitions and more. You’ll set the bar for design quality, translating complex, nuanced industry concepts into clear, elegant user flows — bringing systematic UX thinking, a refined eye for UI detail, and the confidence to drive decisions forward independently. This role sits at the heart of our B2B inventory and event management platform, shaping the experience for live event partners who rely on it to run their business. If you’re passionate about making complex tools feel effortless and thrive in a fast-paced, collaborative environment, we’d love to hear from you. Please note: This full-time position is based in New York. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.What Success Looks Like: Independent Execution: You drive complex projects end-to-end with minimal oversight, proactively managing stakeholder expectations and scope changes. Strong Design Collaboration: You articulate design decisions clearly, rationally and objectively, advocate for users, and bring cross-functional partners along with you. Growth Mindset: You approach challenges as opportunities to learn, and raise the bar for the people around you. Design System Stewardship: You leverage and evolve the Design System with taste and judgment, pressure testing the scalability of each component setting standards the broader team can follow. Craft Leadership: You consistently translate complex, nuanced product challenges into simple, intuitive user flows — without sacrificing depth or business logic. What You'll Do: Lead design across complex B2B product initiatives, from early discovery through delivery and QA. Collaborate closely with product managers, engineers, and other designers to define and craft outstanding product experiences. Lead design reviews and brainstorming sessions, presenting regularly to design leadership and company executives. Proactively set expectations with stakeholders and communicate clearly when scope or direction shifts. Promote a culture of design excellence — mentor other designers, champion quality, and lead by example. Use AI tools fluently across your workflow (research, ideation, prototyping, and production) and help establish best practices for the team. This includes using AI-assisted coding to ship frontend components and maintain design system quality without always relying on a developer. Partner with developers to ensure designs are implemented accurately and to a high standard. Regularly use the product to uncover usability issues, identify bugs, and suggest thoughtful improvements. We’re Looking for Someone With: 6+ years of experience in Product Design, with experience in a lead or senior capacity. Strong UX fundamentals and a refined eye for UI — able to simplify complex concepts and work within a Design System with taste and judgment. B2B or dashboard/data-heavy design experience — comfortable designing for complex, information-dense products. Proficiency in Figma and prototyping tools, with experience conducting generative and usability research. A strong portfolio of user-centered, beautifully executed UI — ideally including B2B or enterprise product work. AI fluency — you actively use AI tools to work faster and smarter, including a willingness to use AI-assisted coding to contribute directly to the design system and frontend. The ability to work independently, manage multiple projects, and drive work forward without excessive oversight. Excellent communication skills — able to present and defend work to stakeholders at all levels with clarity and confidence. Experience working in a squad, collaborating with developers and QA engineers to ensure timely, high-quality delivery. Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually. We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors. To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section! Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days)-Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company-Life and disability insurance-Paid Parental Leave -Generous 401(k) Matching-Flexible Paid Time Off-Free membership to One Medical Group & Employee Assistance Program-Annual Professional Growth Budget-Employee donation matching-Employee Referral Program-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionIT & Technology - Decision Makers - ITSM/ESM ResearchAbout Prolific Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills. The role We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight. Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter. What you'll bring • Professional Experience: Director-level or above experience in IT, Technology, IT Operations, or a related function, • Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management, • ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks, • Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management, • Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight, • Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics, • A PayPal account to receive payment from our clientsWhat you'll be doing in the role, • Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes, • Scenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows, • Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations, • Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts, • Framework Input: contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platformsKey Technologies, • ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required., • HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable., • Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.Why Prolific is a great platform to join as a Participant Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future using professional legal expertise. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home. We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity. Apply directly here - https://app.prolific.com/register/participant/waitlist/?campaign_code=CZHAVP90 Links to more information on Prolific Website Youtube Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.