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Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: The Global Command Center is the heartbeat of CoreWeave's infrastructure, a high-intensity, 24/7 team responsible for the uptime and operational excellence of the world's largest GPU clusters. As we scale, we need leaders who can build the operational backbone that keeps our people, processes, and partners aligned. About the role: As the Command Center Operations & Governance Specialist, you are a key architect of how we continue to evolve and strengthen our operations. You will own and evolve the processes, frameworks, and standards that define how our Command Center operates at scale, encompassing schedule structure and escalation matrices, as well as change management and continuous improvement. This is not a technical tooling role; it's about reinforcing the operational discipline that sustains and scales our world-class command center in an ever-changing technological landscape. • Strengthen, maintain, and govern all SOPs, MOPs, and EOPs across the Command Center, ensuring they are accurate, accessible, and consistently followed., • Enhance and own the escalation framework, defining clear paths for incident triage, cross-functional coordination, and leadership notification., • Lead change management governance, ensuring all maintenance activities and infrastructure changes follow safe, structured processes., • Develop and manage shift structure, handover protocols, and staffing frameworks to ensure 24/7 operational continuity., • Own the incident management lifecycle, from response coordination to post-incident reviews, RCA facilitation, and corrective action tracking., • Define and track operational KPIs (MTTD, MTTR, uptime, escalation accuracy) and deliver regular performance reporting to leadership., • Build and oversee onboarding and ongoing training programs for Command Center Technicians, ensuring consistent capability across the team., • Partner with engineering, facilities, and site operations teams to align processes and drive cross-functional accountability., • 5+ years of experience in data center operations, operations management, or mission-critical infrastructure in a 24/7 environment., • Proven track record of building and scaling operational frameworks, SOPs, escalation matrices, and change management in a high-growth environment., • Strong project and program management skills with the ability to drive cross-functional alignment., • Excellent written and verbal communication; able to translate complex operational requirements into clear, usable documentation., • Experience facilitating root cause analysis and driving corrective action to closure., • Lean, Six Sigma, or other process improvement certification., • Experience in hyperscale, cloud, or AI infrastructure environments., • Background in training program development or operational enablement., • You believe great operations start with great documentation, and you hold teams accountable to it., • You've built processes from scratch and know the difference between a policy that lives in a doc and one that actually gets followed. At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $109,000 to $145,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

The Customer Service Representative is the key link between Sales and Operations, responsible for ensuring orders are accurate, processed efficiently, and moving smoothly. This role manages communication, resolves inquiries, and supports both internal and contracted sales teams, playing a critical part in customer satisfaction and overall operational success in a fast-paced wholesale environment. • Maintain a clean and accurate open order file across multiple accounts and brands, reviewing daily for alignment, fill, ticketing requirements, pack instructions, and VAS compliance., • Manage customer accounts and serve as the primary operational point of contact for inquiries related to orders, products, pricing, and availability., • Process sales orders, returns, and credits accurately in internal system., • Track and monitor order status, shipments, and deliveries to ensure on-time fulfillment., • Communicate with warehouses, Imports Dept, and production teams to resolve order or shipment issues., • Handle customer complaints and provide timely, professional resolutions., • Maintain up-to-date account knowledge, including seasonal collections, inventory and guidelines. (e.g., major accounts like department stores or distributors)., • Support sales teams with order entry, account updates, and reporting., • Prepare and maintain reports related to orders, backorders, and customer performance., • Bachelor's degree or equivalent experience preferred., • 4+ years of customer service experience, preferably in apparel and wholesale., • Strong knowledge of order management systems and ERP platforms., • Advance knowledge in Microsoft Excel (VLOOKUP, Pivot Tables, Formulas, etc)., • Must have customer-focused mindset and a strong organizational and time management skills., • Ability to work in a fast-paced environment., • Team collaboration and cross-functional communication across internal teams and external vendor accounts., • Analytical thinking and attention to detail., • EDI Knowledge and retailer compliance requirements is a plus., • Excellent communication and problem-solving skills., • Strong attention to detail and ability to manage multiple priorities., • Proficient in Microsoft Office (Outlook, Word)., • Experience working with major retail accounts., • Knowledge of supply chain, logistics, and inventory management. Physical Demands and Working Conditions: The physical demands and working conditions of this position are representative of what must be met to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The functions of this position are typically performed in an office setting and the noise level in the work environment is usually quiet to moderate. While performing the duties of this position, the employee is regularly required to sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee may be occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and distance vision. General Acknowledgement & Employment At-Will : Employment in this position requires adherence to all policies and procedures set forth by United Legwear & Apparel Company. This position description is not an exhaustive list of all duties and responsibilities of the position, is not a contract and is subject to change at any time, with or without notice, by the employer. Furthermore, all employees are employed at-will with United Legwear & Apparel Company and are employed for no definite period of time and employment may be terminated without cause or notice.

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution ti

Job Description D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. We are proud to deliver outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to their success and corporate values. We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Berkeley Heights, NJ, United States and become part of a dynamically growing, international organization. Join IT! This opportunity is for part time contractors (1 day a week). Responsibilities • First- and second-level support for internal users, • Analysis, prioritization, and sustainable resolution of IT incidents and service requests, • Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes, • Setup, configuration, and maintenance of workstations (hardware and software), • Installation, configuration, and administration of end devices (clients, peripherals, mobile devices), • Installation, configuration, and maintenance of standard software and specialized applications, • Execution of software rollouts, updates, and patches, • Collaboration with product management, development, and other departments, • Completed IT training or a comparable qualification, • 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment, • Strong knowledge in analyzing and resolving user and system issues, • Structured, solution-oriented, and independent working style, • Good technical and organizational understanding, • Service-oriented, friendly, and professional demeanor when dealing with users, • Clear and effective communication of solutions to customers and colleagues, • Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach, • Team player with experience working in international, multicultural teams Benefits • Wide range of activities, tasks, and projects, • Vouchers (birthday voucher, wedding and newborn gifts), • Fishing for Friends program – our employee referral program, • Opportunities for professional development and career advancement, • Friendly and international work environment, • Company-sponsored events Is IT in your DNA?

Mandatory Skills: Facebook pages, YouTube channels, Instagram, Meta business advertisement, LinkedIn advertisement, Sprout Social, Jira Service Management Experience working within a ticketing system such as Jira to manage social media requests. Experience using social media monitoring platforms suc

This role requires extensive knowledge of social media account creation processes, including Facebook pages, YouTube channels, Instagram accounts, and WhatsApp Business accounts. Experience working within a ticketing system such as Jira to manage social media requests. Experience writing and updatin

Overview: Sales Support Assistant, Group Sales (Seasonal) Starting at $19.00 Position Overview:? Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Area Manager to ensure seamless coordination and top-tier client service. Responsibilities: What Youll Do: • Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities., • Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.???, • Partner with event teams for successful event execution handoff., • Assist as needed with event execution for corporate outings, youth programs, and events., • Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records., • Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.?, • Minimum age of 16., • Proficiency in Microsoft Office Suite and familiarity with Windows., • Experience with Salesforce CRM and related software., • Strong problem-solving, time management, and attention to detail., • Excellent written and verbal communication skills., • Customer service experience via phone and email., • Friendly, outgoing personality., • Ability to pass a drug test and background check if 18 or older.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services. About the role: As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure. • Provide continuous 24/7 monitoring of global data center infrastructure systems using BMS, EPMS, DCIM, and other monitoring platforms., • Monitor critical assets including UPS, generators, switchgear, chillers, and fire suppression systems., • Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs., • Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices., • Coordinate incident response activities across multiple teams to minimize risk to production environments., • Support root cause analysis (RCA) efforts by providing detailed timelines, logs, and incident documentation., • Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events., • Enforce adherence to change management processes and safety requirements within mission-critical environments., • Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity., • 2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations)., • Foundational technical knowledge of data center electrical and mechanical infrastructure systems., • Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments., • Proficiency with monitoring tools, ticketing systems, and operational dashboards., • Experience in incident management, technical troubleshooting, and structured escalation., • Ability to work rotating shifts, including nights, weekends, and holidays, in a 24/7 operations environment., • Availability to work a flexible schedule within a 24/7 environment., • Excellent time management, organizational, and communication skills., • Must be able to prioritize tasks and react quickly to issues., • 4+ years of experience working in mission-critical environments, • Prior experience in a hyperscale or large-scale data center environment., • Hands-on technical background in electrical (UPS, switchgear) or mechanical (chillers, CRAC units) systems., • Familiarity with specific BMS, EPMS, and DCIM platforms., • You love to maintain high situational awareness and dive into the details of complex systems., • You're curious about identifying recurring trends or procedural gaps to drive continuous improvement. At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $75,000 to $100,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionReady to leave behind the ordinary and embrace the extraordinary? Join our MSP team and work with a diverse range of clients while tackling exciting, complex IT challenges daily. Step into a dynamic role where your skills can shine! We’re seeking a talented Systems Administrator who thrives in a fast-paced environment and is passionate about driving innovation and efficiency for our clients. Role Overview: As a Systems Administrator, you'll tackle escalated technical issues, provide onsite support, and assist with project tasks. This role offers opportunities to expand your technical skills and contribute to the smooth operation of our clients' IT infrastructure. Key Responsibilities: A successful candidate will bring these required qualifications: · Desire to make a direct, positive impact on the success of businesses by optimizing their IT infrastructure.· Positive “can-do” attitude. Alignment with TA’s core values of Transparency, Communication, & Integrity.• Excellent communication, interpersonal, and problem-solving skills. Multitasking & thinking on your feet are second nature • Flexibility to work independently as well effectively share knowledge as part of a collaborate team in a fast -paced environment., • 3+ years of experience in IT support, preferably within an MSP environment., • Proficiency in troubleshooting hardware and software issues, including common end-user issues., • Experience with Remote Monitoring and Management (RMM) tools., • Valid driver's license and reliable transportation., • Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional) are a plus. A successful candidate can expect: Collaborative environment where your skills are valued and growth supported. Clear development path Performance reviews at regular intervals

Job Description POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description POSITION: Software Engineer - ERP, Systems Integration & AI Automation REPORTS TO: Manager of IT LEVEL: Mid-level, hands-on technical contributor OBJECTIVE: Support, maintain, and improve Verrex's internal ERP/business system on Red Hat Enterprise Linux, the company's primary business platform. Help ensure reliable tools, accurate data, practical reporting, integrations with systems such as Salesforce, and responsible use of AI-enabled tools such as Microsoft Copilot, Copilot Studio, Power Automate, or similar platforms where they improve ERP workflows. COMPENSATION: Salary, exempt (non-hourly), monthly cell phone stipend. 40 hours per week. The majority of work time is expected to fall within normal Verrex business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, with a 1-hour lunch. BENEFITS: Verrex offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include: • Medical, dental, and vision insurance (VSP), • Company-sponsored 401(k) plan with matching contributions, • Company-paid life insurance and AD&D coverage ($50,000), • Long-term disability (LTD) insurance, • Optional supplemental life insurance available for purchase, • Healthcare and Dependent Care Flexible Spending Accounts (FSAs), • Access to AFLAC supplemental insurance products This benefits summary is intended as a general overview and is subject to the terms and conditions of the official plan documents. ROLE SUMMARY: The Software Engineer - ERP, Systems Integration & AI Automation is a hands-on, mid-level role for a developer who can troubleshoot, learn quickly, and work across business systems. The ideal candidate has solid software development fundamentals, is comfortable working in Linux and SQL, and is eager to support users, build integrations, and evaluate practical AI-assisted improvements. The focus is applying available tools responsibly to improve ERP support, reporting, workflow automation, documentation, and user productivity. RESPONSIBILITIES: • Support and maintain Verrex's internal ERP/business applications, including order entry, job control, work orders, job tracking, job performance, bar coding, purchasing, shipping/receiving, reporting, and related operational processes., • Troubleshoot production issues, identify root causes, test fixes, and communicate status clearly to users and management., • Develop, modify, and maintain software features, reports, forms, scripts, database queries, data imports/exports, and workflow improvements., • Build and support integrations between the ERP and other business systems, including Salesforce, using APIs, database connections, scheduled jobs, file-based transfers, webhooks, middleware, or other appropriate approaches., • Identify, prototype, and support practical AI-enabled ERP improvements using Microsoft Copilot, Copilot Studio, Power Automate, AI-assisted development tools, or similar platforms; validate use cases for data quality, permissions, security, accuracy, human review, and maintainability., • Work with management and end users to understand business requirements, document needs, define scope, and translate requirements into practical solutions., • Maintain and improve data accuracy, system reliability, access controls, error handling, integration monitoring, and automation safeguards., • Create and maintain technical documentation, user guides, support notes, integration documentation, and AI/automation playbooks in a company wiki or documentation platform., • Use version control, issue tracking, and support tools to track development work, user requests, bugs, automation requests, and resolutions., • Provide end-user training and knowledge transfer to IT/network operations team members so they can assist with day-to-day support., • Stay current on relevant development tools, platforms, integration methods, AI-assisted business tools, and best practices, and learn new technologies as business needs evolve., • Attend meetings in Mountainside, NJ or by conference call/video as needed and complete administrative tasks such as time entry, status updates, and expense reports when applicable. REQUIRED QUALIFICATIONS: • Mid-level experience in software development, business systems support, ERP support, systems integration, or a similar technical role., • Practical experience with SQL and relational databases, including writing queries, troubleshooting data issues, and supporting reporting needs., • Comfortable working in a Linux environment, preferably Red Hat Enterprise Linux, including command-line tools, file permissions, logs, services, and basic troubleshooting., • Experience with web application technologies such as PHP, JavaScript, HTML, CSS, jQuery, Apache, or similar technologies, with willingness to support both legacy and modern codebases., • Understanding of APIs and data integrations, such as REST/SOAP APIs, JSON/XML, webhooks, scheduled jobs, CSV imports/exports, SFTP, or middleware., • Practical interest in AI-assisted business tools and ability to learn platforms such as Microsoft Copilot, Copilot Studio, Power Automate, or similar tools without needing to be an AI/ML specialist., • Familiarity with version control, preferably Git, and issue tracking/support ticketing tools such as Mantis, Zendesk, Jira, or similar., • Ability to learn unfamiliar systems quickly, investigate problems independently, ask good questions, and follow through until issues are resolved., • Strong communication skills, good documentation habits, attention to detail, and judgment when handling company data in integrations, automation, and AI-assisted workflows. PREFERRED/NICE TO HAVE: • Experience integrating with Salesforce or supporting Salesforce-connected business processes., • Exposure to Microsoft Copilot, Copilot Studio, Power Automate, Power Platform, chatbots, AI assistants, or similar business automation tools., • Experience supporting ERP, order management, job tracking, purchasing, warehouse, inventory, barcode, shipping/receiving, or financial/operations systems., • Experience with scripting or automation using Python, shell scripting, PHP, or similar tools., • Experience with reporting tools, dashboards, data extracts, ETL, business intelligence processes, or AI-assisted report summarization., • Basic understanding of system security, data validation, backups, logging, change control, and responsible AI/data governance practices., • Learns the ERP system and Verrex business processes well enough to become a dependable support resource., • Solves problems pragmatically without needing every answer provided in advance., • Recognizes where integrations, automation, reporting improvements, or AI-assisted tools can improve operations without overcomplicating the system., • Communicates progress, risks, assumptions, and tradeoffs clearly., • Writes maintainable code and clear documentation., • Balances daily support needs with project work and continuous improvements. This job description may be revised at any given time by Verrex Management. Employee Handbook Please refer to the Verrex Employee Handbook for company policies on such issues as employment wages, salary, benefits, services, reimbursable expenses, employee communications, safety, health, standards of conduct, and corrective action. Equal Opportunity Employer Statement Verrex is proud to be an equal opportunity employer. We are committed to creating an inclusive, respectful workplace where everyone can thrive.

Job Description Job Description POSITION: Tier 1.0 Service Coordinator REPORTS TO: Global Technical Support Manager OBJECTIVE: Be a valuable team member of Verrex’s Global Service Desk supporting Global Managed Services to clients in the aspect of Verrex’s offered GMS service. The Tier 1.0 Service Coordinator reviews, analyzes and evaluates incoming client trouble tickets within the service & maintenance organization. This position is responsible for entering all trouble tickets into the Verrex company system & follow the authorized processes and procedures to the appropriate team member(s). This position will coordinate the parts and resources necessary to bring trouble tickets to speedy resolution. COMPENSATION: Non-exempt (hourly), monthly cell phone stipend. BENEFITS: Verrex offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include: • Medical, dental, and vision insurance (VSP), • Company-sponsored 401(k) plan with matching contributions, • Company-paid life insurance and AD&D coverage ($50,000), • Long-term disability (LTD) insurance, • Optional supplemental life insurance available for purchase, • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) RESPONSIBILITIES: • Tier 1.0 Service Coordinator’s Duties & Responsibilities:, • Respond with a sense of urgency when receiving customer correspondence that suggests customer satisfaction or retention is in jeopardy, • Enter all incoming trouble tickets accurately into the Verrex ticketing system., • Answer all incoming support calls/ emails to address potential customer issues and escalate these issues as necessary., • Update and recommend process and procedure changes to better assist customers and resolve issues in an accurate and timely manner., • Provide follow-up on resolved tickets to ensure resolution to customer issues has met customer needs, • Professionally answer telephone support calls for all global clients, • Ensure successful customer interaction and conflict resolution for both internal and external customers, • Ensuring high quality customer service at all levels., • Prompt turnaround of service technician confirmations, to meet or exceed Service Level Agreements, • Field service emails/ calls as needed to ensure successful triage and escalation of trouble tickets to maintain appropriate customer service levels, • Updating Room Profiles as needed to maintain accurate information, • Create trouble tickets relating to covered devices under Verrex service agreements, • Possess and refresh oneself on knowledge of Verrex Service Desk processes and procedures, • Follow direction from Tier 2, Desk Supervisor and Upper Management for daily tasks, if needed SKILLS & QUALIFICATIONS: • 1-3 years prior work experience working within a client service role, • Experience working in a team environment; able to develop and maintain strong relationships with co-workers, • Provide customer service that exceeds customer expectations, • Use independent critical thinking skills to troubleshoot non-technical issues, • Excellent written and verbal communication skills, • Excellent organizational skill, efficient multitasking, and strong attention to detail, • Work in a fast-paced environment and handle stressful situations, • Limited weekend and/or night work may be required This job description may be revised at any given time by Verrex Management. Employee Handbook Please refer to the Verrex Employee Handbook for company policies on such issues as employment wages, salary, benefits, services, reimbursable expenses, employee communications, safety, health, standards of conduct, and corrective action. Equal Opportunity Employer Statement Verrex is proud to be an equal opportunity employer. We are committed to creating an inclusive, respectful workplace where everyone can thrive.

Job Description Our Fin-Tech client is looking for a Customer Service Representative for a contract opportunity in Iselin, NJ! Job Overview: Our client is looking for a motivated professional who can work independently in a fast-paced, customer-centric environment while continually understanding the ever-changing needs of today’s customer. The Customer Service Representative (CSR) supports the Client Services team with day-to-day duties. The CSR may assist with all types of customer-related inquiries which include inbound and outbound calls. This position requires the CSR to resolve escalated customer inquiries while maintaining an exemplary level of service to reflect a pleasant client experience. The ideal candidate will understand how to eloquently speak to our clients via all contact channels (Phone, Email, Live Chat) and is responsible for providing support for all customer relationship management requirements. This may include payment processing, initiating payment due date changes, updating client personal information, and reviewing documentation for processing. What You’ll Do: • Identify and communicate patterns in app-related support tickets to the product team to drive platform improvements, • Onboard and train new CSRs on platform workflows, support tools, and service standards, • Stay current on new product features, app updates, and iCreditWorks financing offerings Sent from my iPhone Qualifications: -5+ years of customer service experience in a fintech, SaaS, or financial services environment — prior experience in a SaaS, fintech, or app-based support role is strongly preferred over a traditional call center background -1+ years of hands-on experience working in Zendesk, Salesforce, or a comparable ticketing/CRM platform — required -Experience supporting customers through a mobile app or web-based software product — required -Demonstrated ability to learn and navigate new software platforms quickly -Solid understanding of payment processing, including ACH and debit card transactions • Knowledge of installment loans, consumer financing, or financial services products a strong plus, • Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users, • Strong problem-solving skills with a customer-first mindset, • Proficiency in Microsoft Office and comfort navigating multiple digital tools simultaneously, • Multilingual — Spanish fluency strongly preferred

Job Description Job Summary: We are seeking a detail-oriented Warehouse Management Specialist to support day-to-day operations in a high-volume IT warehouse/depot environment. This role involves handling, tracking, and managing IT assets such as laptops, desktops, and peripherals, ensuring accurate inventory control, and supporting deployment and distribution activities across multiple locations. Key Responsibilities: • Manage shipping and receiving of IT equipment, including laptops, desktops, monitors, and accessories, • Maintain accurate inventory records, asset tracking, and stock levels using inventory management systems, • Assist with staging, unboxing, labeling, and organizing large volumes of IT equipment, • Support device deployment activities, including basic imaging and post-imaging tasks (PXE, Intune, SCCM), • Coordinate shipments to various locations and track deliveries and returns, • Work closely with IT support teams for asset allocation and refresh projects, • Perform regular inventory audits and reconcile discrepancies, • Ensure proper handling, storage, and packaging of IT assets, • Assist in maintaining warehouse organization, cleanliness, and safety standards, • More than 5 years of experience in warehouse operations, inventory management, or IT asset management, • Basic understanding of IT hardware (laptops, desktops, peripherals), • Familiarity with inventory tracking systems and tools, • Ability to lift and move equipment (up to 40–50 lbs), • Strong organizational and time management skills, • Attention to detail and accuracy in handling inventory, • Experience working in an IT warehouse or depot environment, • Exposure to imaging tools such as PXE, SCCM, or Intune, • Warehouse/depot setting with high-volume equipment handling, • Fast-paced environment EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

Job DescriptionDescription: • Serve as the primary technical resource for video solution implementation and onboarding., • Act as subject matter expert for escalated operational video support and technical inquiries, ensuring efficient issue resolution and service continuity., • Lead and assist with onboarding efforts, including consulting on system configuration, equipment setup, and account creation within Monitoring and Video Management platforms., • Partner closely with the Onboarding team to ensure long-term knowledge transfer, documentation, and support readiness., • Act as a Subject Matter Expert on sales calls when needed to support solution design and technical validation., • Define, document, and continuously refine end-to-end Video Monitoring processes across the customer lifecycle. Identify process improvements using technology to streamline and improve the overall customer onboarding experience., • Collaborate with Video Technology leadership to review performance, identify gaps, and address issues or opportunities.Requirements:, • 3+years of experience in an IT, technical support, or helpdesk environment, • Familiarity with IP CCTV / Video systems (installation, configuration, or support experience strongly preferred), • Working knowledge of WANs, LANs, and Internet Protocols, • Experience using a service ticketing or case management system, • Demonstrated ability to work cross-functionally with Sales, Operations, and Technical teams, • Strong initiative and ability to work independently with minimal supervision, • Process-oriented mindset with the ability to document workflows and procedures, • Comfortable interacting with partners during onboarding, implementation, and ongoing support phases