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Title : Incident Coordinators Location : Coral Gables, FL (Onsite) Job Description: Incident Coordinator Role Summary: The Incident Coordinator is the frontline for managing all IT incidents affecting provided services. This position is responsible for the end-to-end lifecycle of incident tickets, from initial detection and logging through triage, coordination, and resolution. The Incident Coordinator ensures that all proactive and reactive incidents are managed efficiently, minimizing service impact and ensuring timely communication to all stakeholders. They also ensure seamless incident logging between and FIFA's systems. Key Responsibilities: Incident Reception & Logging: Act as the primary contact for all incoming incidents (proactive/reactive). Formally log and capture all required initial information accurately. Triage & Prioritization: Perform initial assessment, triage, and prioritization (impact, urgency, severity per SLA). Assign incidents to appropriate technical resolution groups (e.g., Network Operations, Security, Service Desk). Ticket Management & Coordination: Own the incident ticket lifecycle, ensuring active progress, preventing stalls, and tracking against SLA targets. Escalate as necessary and maintain clear, timely status updates. ServiceNow Integration & Data Integrity: Responsible for accurately reflecting Customer incidents in FIFA's ServiceNow instance. Manually create, update, and manage tickets in ServiceNow if the automated integration is non-operational. Stakeholder Interface & Collaboration: Act as a liaison between Customer's technical teams and other TCC members (FIFA staff, Engineers) to facilitate effective incident resolution. Communication & Reporting: Act as a central point of communication for ongoing incidents, providing status updates to relevant stakeholders as required. Contribute to daily operational status reports, highlighting major incidents and their current status. Functions: Incident Reception & Logging Triage & Prioritization Ticket Management & Coordination ServiceNow Updates & Data Integrity Collaboration of Cross Matrix Support Teams Communication & Reporting Qualifications & Skills Experience: Proven experience in an IT Operations, service desk, or Network Operations Center (NOC) environment. Direct experience with IT Service Management (ITSM) ticketing systems is required; strong proficiency with ServiceNow is highly preferred Experience in a fast-paced, high-pressure environment, such as for a major public event, is a significant advantage. Skills & Knowledge: Solid understanding of ITIL principles, particularly in the area of Incident Management Excellent communication skills (both written and verbal), with the ability to be clear and concise Strong analytical and problem-solving skills with a high attention to detail Ability to multitask, prioritize, and manage time effectively under pressure A proactive and collaborative team player with a strong sense of ownership

We are looking for an experienced and detail-oriented professional to manage HR operations, analytics, and reporting across a dynamic, international environment. This role plays a key part in ensuring data-driven decision-making, process optimization, and effective HR budget management. Key Responsibilities • People Analytics & Data Management: Manage the delivery of HR analytics by overseeing data collection, validation, and reporting of key HR metrics (e.g., headcount, turnover, recruitment activity), ensuring data accuracy and actionable insights, • Budget Management & HR Spend Tracking: Manage HR budget consolidation, forecasting, and tracking processes, including monitoring HR spend and performing variance analysis in partnership with Finance, • HR Systems & Data Governance: Manage HR systems (HRIS) and data governance processes, ensuring data integrity, system optimization, and alignment with reporting requirements, along with new projects such as job description management and HR ticketing system, • Reporting & Dashboards: Manage the development and delivery of regular and ad-hoc HR reports and dashboards for local and global stakeholders, leveraging tools such as Excel and Power BI, • Reporting: Prepare regular and ad-hoc reports for local and global HR and business stakeholders, • Process Improvement & Projects: Lead and manage HR operational projects and continuous improvement initiatives, including automation and standardization of HR processes and reporting across LATAM (40+ countries), • Performs other duties as assigned Skills, Knowledge, and Abilities • Bachelor’s degree in Business Administration, Human Resources, Data Engineering, Finance, or related areas, • Minimum of 5 years of proven experience in HR Operations, People Analytics, or HR Controlling, with a strong focus on managing HR processes, data, and reporting, • Minimum of 3 years of experience managing HR budgets, tracking HR expenditures, and supporting payroll and HR systems (HRIS), with exposure to compensation and benefits processes, • Minimum of 1 year of demonstrated experience managing projects and processes, with the ability to lead cross-functional initiatives and drive process improvements, • Strong expertise in HR operations and data analytics, with the ability to leverage insights to support business decision-making, • Highly organized and proactive, with the ability to manage multiple projects and processes independently and collaboratively, • Advanced Excel skills (e.g., pivot tables, complex formulas); experience with Power BI, Qlik, or similar data visualization tools is preferred, • Strong attention to detail, ensuring accuracy in data management, reporting, and HR systems, • Solid understanding of HR systems (HRIS), payroll processes, and data governance principles, • Effective communication and stakeholder management skills, with the ability to collaborate across HR, Finance, and business teams, • Proactive mindset with a focus on continuous improvement, automation, and optimization, • Ability to operate in a fast-paced, international environment, demonstrating adaptability and problem-solving skills, • Bilingual English/Spanish required; Portuguese is a plus If you believe your profile aligns with this opportunity, we encourage you to apply. If you know someone who could be a great fit, feel free to share this opportunity with them!

Job Title: Help Desk Analyst Client: Healthcare Location: Remote in Miami, FL (onsite visits when needed) Duration: 6 month contract-to-hire Pay Rate: 21-27/hr (depending on exp) Required Skills & Experience 1. 1+ years' of help desk experience in a healthcare enterprise environment, 2. A/D and password reset experience, 3. Experience supporting large enterprises, 4. Experience with a ticketing system, 5. Bachelors' Degree Job Description South Florida’s leading healthcare system is seeking a Help Desk Analyst with 1+ years of experience to join its IT support team. The ideal candidate will have prior healthcare or imaging experience and be comfortable supporting enterprise users in a fast‑paced environment. This role requires hands‑on experience with password resets, Active Directory, Microsoft Office applications, and the use of a ticketing system to track and resolve issues. An A+ certification is strongly preferred, along with a solid foundation in troubleshooting hardware and software problems. The Help Desk Analyst will play a critical role in ensuring timely, high‑quality technical support for end users across the organization.

Job DescriptionCompany Description Symmetry IT provides Technical Support for Medium Business. We offer custom support solutions that are tailered to our clients. Job Description We are seeking a part time IT Specialist to provide technical support to hotel staff and guests. This individual is responsible for maintaining the integrity of the hotel systems and responding to issues. The ideal individual can work independently and within a team when necessary. This role does require working select evenings and weekends. Qualifications Skills Required: Micros POS Troubleshooting & Installation of Microsoft Windows 10/11. Virus removal. Computer repair and assembly. Basic understanding of networking. Understanding of WiFi Knowledge of Active Directory and how to add and delete users. Experience with ticketing system. (TrackIT, Spice, Guestware, Hotsos) Must be able to lift 40lbs or more. Additional Information This role will be scheduled several evenings and weekends. You must pass the following: Background check Drug test. This is contract to permanent position. Compensation is $23-$28 an hour DOE.

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software Visit our website at ___ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software Visit our website at ___ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ___ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self-motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software, • Willingness to work in inclement weather At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ___ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.91/hr. Your activities • Inspect and verify passenger documentation, • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, • Manage passenger baggage processing including handling and fee calculation if applicable, • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, • Direct passengers through Customs, Immigration, and Quarantine, as required, • Make public address announcements as required, • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, • Produce all required, work-related documentation, • High School diploma or GED equivalent, • Passionate about customer service and must have relevant work experience, • Excellent communication skills (written and verbal) in country specific language, • Additional languages desirable, • Commitment to continuous improvement, • Self motivated and able to work independently, • Attentive to detail and numerate, • Ability to follow processes and procedures and apply flexible approach when required, • Must be able to type and learn airline specific computer reservation/ ticketing software Visit our website at ___ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Under Armour - - Responsibilities: Process merchandise shipments; Replenish the sales floor; Manage markdowns and re-ticketing, stock transfers and damaged goods; Ensure the store, the sales floor, and stockrooms are cleaned and organized; Deliver omni-channel requests in line with UA process and p

ASM Global - JobID: R100119729 [Retail Cashier / Team Member] As a Box Office Staff at ASM Global, you'll: Provide all guests a positive first impression by offering superior guest service; Accurately operate the Ticketmaster computer ticketing system to sell tickets; Communicate with guests to loca

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here () for important notices that may be applicable to you. For more information about our privacy policy, please click here () . SUMMARY The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15% Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client's service standards and effectively integrates Towne Park's standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20% Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15% Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20% Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15% Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: Knowledge of Towne Park's and site-specific preventative safety and security procedures * Knowledge of Towne Park's safe driving policies and procedures * Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park * Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner * Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures * Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA * Knowledge of business writing, basic accounting and business metrics * Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. Skills: * Must be able to drive manual transmission * Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications * Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates. * Written and verbal communication skills to effectively address all levels within the organization * Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures * Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications * Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails * Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations. * A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety SCOPE Authority to Act: * Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. * Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary. Budget Responsibility: Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel Travel of up to 10% may be required. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Customer Service Manager – eCommerce & Durable Goods About SWCORP: SWCORP, a recognized leader in luxury bath and home fixtures, specializes in high-quality products under esteemed brands such as ANZZI, Atlantis Whirlpools, and Meditub. Our products are crafted for comfort and style, available both online and through major retailers. With a commitment to exceptional design and performance, we empower customers to elevate their homes. Position Overview: We’re seeking an experienced and sales-driven Customer Service Manager to lead our support team in delivering outstanding service to eCommerce customers. This role is critical in managing high-volume customer interactions through Zendesk and other ticketing systems, helping to maintain our reputation for quality while driving customer engagement and sales growth. Key Responsibilities: • Customer Service Leadership: Oversee a team dedicated to providing professional, prompt responses for customers purchasing durable goods, including bathtubs and luxury fixtures., • Sales Growth Support: Implement strategies that foster customer satisfaction, upselling, and cross-selling, driving repeat business and sales growth., • Zendesk & Ticketing Management: Optimize Zendesk workflows, ensuring efficient ticket resolution and compliance with SLAs., • KPI and Metrics Tracking: Monitor key performance indicators (response times, resolution rates, satisfaction scores) to continually enhance service quality and support sales goals., • Issue Resolution: Address escalated concerns, particularly around product features, warranties, and other inquiries related to durable goods, reinforcing customer loyalty., • Team Development: Mentor and develop team members to create a collaborative, sales-oriented, and customer-focused environment., • Cross-Department Collaboration: Partner with Sales, Product Development, and Marketing to share insights and align strategies for shared success. CRM Development & Management: Lead the development and implementation of a centralized Customer Relationship Management (CRM) system to unify communication, ticketing, warranty tracking, and order follow-up. Ensure the CRM integrates seamlessly with existing tools (e.g., Zendesk, Shopify, Acumatica) to support scalable, data-driven service operations. Regularly audit the CRM for accuracy, reporting, segmentation, and customer lifecycle management. Qualifications: • Education: Bachelor’s degree in Business, Marketing, or related field preferred., • Experience:, • 5+ years in customer service, with a minimum of 2 years in a management role within eCommerce and durable goods., • Proven track record of using customer service as a channel for sales growth., • Expertise in Zendesk or similar platforms, with experience in workflow optimization and ticketing., • Background in durable goods customer support, with knowledge of complex product features and warranty resolution., • Skills:, • Exceptional communication skills and a customer-focused, sales-driven approach., • Analytical skills for performance tracking and metric improvement., • Competitive Compensation: Salary with quarterly bonuses based on performance and sales growth., • Comprehensive Health Benefits: Medical, dental, and vision coverage., • Paid Time Off: Generous PTO and company-recognized holidays.

Job Description What we do matters to ordinary people. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That’s why we formed Odevo Leading property management companies in the Nordics, UK, Germany and US have already joined forces to form Odevo and over the last 4 years Odevo revenues have grown 30-fold has grown to become a leading international player. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets. We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy. We are a 7,000-employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together. To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry. About the Role As part of the IT Operations team, this role will be a part of our US-based Service Desk team, which supports multiple companies nationwide. This role involves supporting daily operations of the Service Desk and ensuring issues are resolved in a timely manner to end-users · Participate in the daily operations of the US Service Desk team, ensuring timely and effective resolution of technical issues for multiple companies. · Support Odevo US end-users with personalized first level support and day-to-day monitoring of network systems, servers, workstations, mobile devices, and peripherals in a complex multi-platform computing environment. · Create, modify, and/or resets user accounts on the Windows network, CINC System, and other applications as needed. · Participate in an IT organization that follows ITIL best practices to enhance service delivery. · Help the team develop and maintain documentation for IT support processes and procedures. · Ensure that our culture of fostering a collaborative and customer-focused environment helps our team be perceived as user-centric. · Establish that communication with customers comes first and that we look to resolve their needs in an effective and timely way. · Coordinate with multiple Odevo IT subject matter experts to resolve complex and nuanced software and access issues. · Climb, stoop, and/or kneel while installing/uninstalling PC equipment or other tasks. Who You Are · Organisationally savvy, with the ability to engage at all levels of an organisation. · Ability to articulate new ideas and concepts to technical and nontechnical audiences. · Excellent presentation, communication and interpersonal skills. · Ability to communicate complex problems in a non-technical and simplified manner. · Attention to detail and excellent analytic skills. · Well organized and able to work on own initiative. · Flexibility to travel within the US. · Trusted and respected as a team member with strong collaboration and active listening skills. · Displays intellectual curiosity and integrity. · Motivated and driven by achieving long-term business outcomes. · Ability to work effectively in a team environment and cross-functional teams. Experience · Associates degree, preferably in a technical field, or equivalent experience · A+, Network+, CCNA, or other technical certifications is a plus · Experience in a Service Desk or IT support analyst role · Excellent communication and interpersonal skills · Proficiency in using Service Desk ticketing software and remote management tools · Proficiency in Microsoft 365, Active Directory, and Microsoft Intune · Able to communicate fluently in English, both written and verbal · Understanding of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) principles · Strong technical and troubleshooting skills specific to IT hardware, software, and cloud platforms · Awareness of the importance of Security and GDPR requirements

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ — covering hardware, endpoints, and Flow's internal software and SaaS platforms. As part of the broader scope of the role, the technician will also provide on-site support to other Flow properties in the Miami area as needed. This position reports directly to the Head of IT and works closely with both HQ staff and property operations teams across the portfolio. A key part of the role involves partnering with local HR to ensure new hires have the equipment, access, and IT support they need from day one. The ideal candidate is technically grounded, service-oriented, and capable of managing a varied ticket queue independently while knowing when and how to escalate. Comfort driving to a remote property and resolving issues hands-on is part of the role's scope, but the day-to-day rhythm is rooted at HQ. Responsibilities End-User Hardware Support • Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals, • Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed, • Coordinate warranty repairs and loaner equipment logistics across properties, • Maintain accurate hardware inventory records and asset tags for all managed devices, • Image and configure new devices using established MDM processes (Intune / JAMF) Flow Software and SaaS Support • Provide Tier 1 and Tier 2 support for Flow's internal software platform and business applications, • Assist users with login, access, and workflow issues within Flow's SaaS environment, • Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation, • Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one, • Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks) HR Partnership and Staff Onboarding • Partner closely with local HR to coordinate the full IT onboarding experience for new hires — ensuring equipment is ready, configured, and delivered on or before the employee's first day, • Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee, • For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment — access revocation and account closure are handled by the Head of IT, • Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay, • Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness On-Site Infrastructure and Networking • Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations, • Support structured cabling patching, switch port assignments, and AP reboots under IT guidance, • Assist with AV equipment support in conference rooms and common areas, • Maintain organized and labeled IT closets and network equipment at each property Ticketing and Documentation • Log, track, and resolve support requests through the IT ticketing system with thorough notes, • Document resolutions and contribute to the internal IT knowledge base, • Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken, • Provide regular on-site status updates and communicate maintenance windows to property managers Work Location • This is a fully on-site role based at Flow HQ in Miami, FL — remote and hybrid arrangements are not available, • The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdable are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required — mileage reimbursed), • Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operationsIdeal Background, • 1–4 years of IT support or help desk experience in a professional environment, • Working knowledge of Windows 10/11 and macOS — installation, configuration, and troubleshooting, • Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals, • Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar), • Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals, • Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar), • Valid Florida driver's license with a clean driving record and reliable transportation, • Ability to work independently across multiple sites with minimal direct supervision, • Strong verbal communication skills with non-technical end usersPreferred Qualifications, • CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple), • Experience with endpoint management platforms: Microsoft Intune or JAMF, • Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets, • Exposure to SSO, MFA enrollment, and basic identity management workflows, • Experience supporting hospitality, real estate, or property management environments, • Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks, • Experience with structured cabling, switch patching, or AV supportOther Requirements, • Must be able to lift and carry IT equipment up to 50 lbs, • Comfortable working in server rooms, IT closets, and under desks as needed, • Full-time on-site presence required — candidates must be local to or willing to commute daily to Miami, FL, • Must report to Flow HQ at the start of each workday, • Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance, • Periodic travel to Flow properties in Miami is within scope — mileage reimbursement provided per company policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong. Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities. WHAT WE OFFER • Career Growth & Development - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from., • Supportive & Inclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed., • Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies. POSITION SUMMARY Desktop Engineer with expertise in Virtual Desktop Infrastructure (VDI) to support end-user computing in a large-scale healthcare environment. The ideal candidate will have experience with cloud-based VDI solutions and clinical workflows. PRIMARY RESPONSIBILITIES • Design, deploy, and manage VDI environments (Azure, Citrix, VMware)., • Ensure seamless access to clinical applications and data., • Support system updates, performance tuning, and incident management., • Collaborate with clinical IT teams on workflow improvements. EXPERIENCE/EDUCATION REQUIREMENTS • 5+ years of recent experience with desktop infrastructure in healthcare., • Strong VDI implementation knowledge, including Azure Virtual Desktop., • Familiarity with Meditech access and performance optimization., • Understanding of HL7/FHIR protocols., • ServiceNow ticketing experience. SKILLS/REQUIREMENTS • Critical thinking and problem solving., • Project management experience., • Demonstrated ability to manage multiple priorities and deadlines., • Adaptable to changing priorities, tasks, and work scheduled to meet customer service standards., • Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes.

Job DescriptionWe are seeking a dynamic and bilingual IT Help Desk Specialist (English/Spanish) to join our technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing exceptional customer service while resolving a wide range of IT issues. This is an entry-level, hands-on position (not just desk support), ideal for someone looking to grow, learn, and gain real-world IT experience. Responsibilities: • Provide prompt and professional technical support to end-users via phone, email, or chat in both English and Spanish, • Provide help desk support for staff (hardware, software, and systems), • Troubleshoot and resolve technical issues in a timely manner, • Research and implement solutions for recurring problems, • Assist with system setup, user accounts, and access management, • Support day-to-day IT operations and internal systems, • Set up, install, and move equipment (computers, monitors, etc.) as part of daily IT support, • Document incidents, resolutions, and service requests accurately in help desk ticketing systemsQualifications:, • Bilingual: English & Spanish (required), • Strong problem-solving and troubleshooting skills, • Ability to work independently and take initiative, • Good communication and organizational skills, • Basic knowledge of IT systems, networks, and Microsoft environments Compensation: Pay is based on experience, with opportunities for growth as you develop your skills. Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein. Powered by JazzHR VYbONzRHNu

Job Description Job Summary: We are seeking a Level 1 Helpdesk Support Engineer to provide first-line support for all IT-related issues within our organization. The ideal candidate will possess excellent communication skills, technical troubleshooting abilities, and a strong customer service mindset. As a Level 1 Helpdesk Support Engineer, you will be responsible for responding to basic IT queries, resolving hardware and software issues, and escalating complex problems to higher-level support when necessary. Key Responsibilities: • Technical Support & Troubleshooting:, • Provide first-level technical support for end-users by addressing hardware, software, and network issues via phone, email, or ticketing system., • Diagnose and resolve issues related to operating systems, software applications, printers, and networking connectivity., • Log and document all incoming support requests, ensuring clear communication and detailed records for future reference., • Perform basic troubleshooting of desktop systems, peripherals, and mobile devices., • Incident Management:, • Act as the first point of contact for all IT-related support requests, ensuring timely and effective resolution of issues., • Escalate unresolved issues or incidents to the appropriate Level 2 or higher support teams., • Track incidents through to resolution, ensuring that user issues are properly addressed and documented in the incident management system., • System Setup and Configuration:, • Assist in the installation and configuration of desktop computers, laptops, printers, and other peripherals., • Set up user accounts, email configurations, and network permissions based on organizational protocols., • Ensure all software and hardware configurations are compliant with internal standards and security guidelines., • Customer Service & Communication:, • Provide excellent customer service, ensuring that users’ issues are resolved promptly and efficiently., • Maintain a professional and positive attitude when dealing with internal users, clients, and external vendors., • Communicate technical information to users in a clear, concise, and non-technical manner., • System Maintenance:, • Assist in the maintenance and updates of computer systems and software applications, ensuring they are up to date with the latest patches and updates., • Perform routine checkups and system diagnostics to identify potential issues before they impact operations., • Documentation and Reporting:, • Create and maintain knowledge base articles, FAQs, and documentation to assist end users and other support personnel., • Provide regular status updates to users and management on the progress of ongoing support requests., • Prepare and submit reports on common issues, trends, and service metrics to management., • Training and Guidance:, • Provide guidance to end-users on basic IT procedures, best practices, and system usage., • Assist in training new staff on IT systems, software, and basic troubleshooting., • Onboarding and Offboarding, • Activate and deactivate new users., • Manage the procurement and inventory of Hardware., • Proven experience (1-2 years) in an IT support or helpdesk role., • Experience with O365 and the features and tools associated within the platform., • Experience with Microsoft Entra for users authentication., • Strong understanding of computer systems, hardware, and software applications (Windows, macOS, and mobile operating systems)., • Basic knowledge of networking concepts, TCP/IP, DNS, DHCP, and VPN configurations., • Familiarity with common business software (Microsoft Office, email clients, and web browsers)., • Strong problem-solving skills with the ability to troubleshoot technical issues., • Excellent communication skills, with the ability to explain technical issues to non-technical users., • Ability to prioritize tasks and manage time efficiently in a fast-paced environment., • Customer-oriented mindset, with a focus on delivering high-quality support., • A degree or diploma in Information Technology, Computer Science, or a related field., • Experience with ticketing systems such as SolarWinds, ServiceNow, Zendesk, or Jira., • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP)., • Experience with remote support tools and platforms (e.g., Dameware, TeamViewer, Remote Desktop)., • Knowledge of Active Directory, Group Policies, and Exchange., • Familiarity with antivirus and endpoint security tools such as Defender or Cylance.

Job Description Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Information Technology Service Tech Lead. Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child. The Service Tech Lead Level 3 supports students, faculty, and staff across a PK–12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and team mentoring. The engineer will work closely with the IT Director to maintain a stable, secure, and user-friendly technology landscape. Must be agile and able to work in a fast-paced environment. Key Responsibilities • Provide Level 3 technical support for Windows, macOS, ChromeOS, iOS, and Android devices., • Lead the full help desk workflow and incident lifecycle. Troubleshoot and resolve issues related to:, • Google Workspace for Education and Microsoft O365., • Network connectivity (wired and wireless), • Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology., • User accounts, permissions, and group policies administration., • Server and virtualization environments (VMware, Hyper-V, WIN2019 – 2025 server), • Manage and monitor ticketing queues; ensure timely resolution and escalation., • Install, configure, and maintain endpoint devices, applications, and system updates., • Assist with administration of:, • Active Directory and identity management, • DNS, DHCP, VLANs, and firewall rules, • Backup systems and disaster recovery operations, • Security tools such as RMM/EDR, MDM, and content filtering, • Support school technology initiatives, assessments, and classroom technology integrations., • Maintain documentation for procedures, inventory, and configuration standards., • Serve as the primary escalation point and provide technical guidance and mentoring to L1 and L2 staff and serve as an escalation point., • Lead the training and upskilling of Level 1 technicians and staff, • Lead root cause analysis and implement long-term preventive solutions, • Drive continuous systems and process improvement, • Run weekly ticket reviews, analyze trends, and prevent recurring issues, • Proactively monitor systems to identify and resolve issues before impact, • Five plus years of professional IT client service support or systems administration experience., • Strong knowledge of:, • Windows Server (2019/2022/2025), • Active Directory, Group Policy, and authentication protocols, • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi), • Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra., • Virtualization platforms (VMware / Hyper-V), • Experience supporting mixed device environments (Windows, Mac, Chromebooks)., • Familiarity with RMM/MDM systems such as Datto, Mosyle, or similar., • Understanding of basic security frameworks, EDR, MDR., • Ability to support classroom A/V systems and instructional technology., • Experience with supporting / setting up events and meeting technology, video, Live streaming, audio., • Excellent communication and customer service skills, especially in an educational setting., • Ability to work independently and handle multiple priorities., • Strong project management capabilities, • Ability to support A/V, microphones, live streams, and hybrid events, • Ability to manage backup systems and continuity during failures, • Availability for occasional after-hours and weekend school events, • Experience with asset lifecycle management, • Key Characteristics:, • Highly proactive and self-driven, • Solution-oriented with a focus on permanent fixes, • Operationally excellent and detail-oriented, • Strong communicator, • Calm, positive, and effective under pressure, • Experience in a PK–12 school or higher education environment., • Knowledge of Chrome Workspace, Microsoft and education-specific platforms., • Experience with firewall platforms (Fortinet, UniFi, etc.)., • Experience with RMM (Kaseya, Datto, etc.)., • Experience with scripting/automation (PowerShell, Bash)., • In-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technology., • Ability to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergencies., • Ability to lift/move equipment (up to ~40 lbs) We offer a comprehensive compensation package that includes competitive salary, benefits, professional development, opportunity for growth and more. For further consideration, email resumes or visit our website at for more information about Scheck Hillel. Scheck Hillel is an equal opportunity employer. Powered by JazzHR 4FJse9Bp7I

Job Description Required Skills & Experience 1. 1+ years' of help desk experience in a healthcare enterprise environment, 2. A/D and password reset experience, 3. Experience supporting large enterprises, 4. Experience with a ticketing system, 5. Bachelors' Degree Job Description South Florida’s leading healthcare system is seeking a Help Desk Analyst with 1+ years of experience to join its IT support team. The ideal candidate will have prior healthcare or imaging experience and be comfortable supporting enterprise users in a fast‐paced environment. This role requires hands‐on experience with password resets, Active Directory, Microsoft Office applications, and the use of a ticketing system to track and resolve issues. An A+ certification is strongly preferred, along with a solid foundation in troubleshooting hardware and software problems. The Help Desk Analyst will play a critical role in ensuring timely, high‐quality technical support for end users across the organization. Company DescriptionInsight Global isn’t just a staffing company. We’re a company that cares for others. It might sound lofty, but it's the idea that gets us up every day, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us, and we have your back. Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our consultants and clients runs deep. With 60+ field offices across the US, UK, and Canada, putting to work over 50,000 Consultants annually, we believe together, anything is possible.Insight Global isn’t just a staffing company. We’re a company that cares for others. It might \r\nsound lofty, but it's the idea that gets us up every day, determined to make it true. Insight \r\nGlobal is a company that people can anchor to in moments of triumph, struggle, and every \r\ntime in between. Whoever you are and wherever you come from, you matter to us, and we \r\nhave your back. Whether it’s finding the right candidate for a job or seamlessly managing a \r\nproject end to end, our conviction and commitment to our consultants and clients runs deep. \r\nWith 60+ field offices across the US, UK, and Canada, putting to work over 50,000 \r\nConsultants annually, we believe together, anything is possible.

Job DescriptionWe are EOLA Power, Florida's leading provider of UPS and battery system services, supporting hospitals, government, theme parks, and mission-critical facilities. Our Operations team is the command center that keeps our field engineers aligned, and our clients powered.We're hiring a sharp, detail-driven Operations Control Specialist to elevate our scheduling, logistics, and dispatch. This role is not clerical, it's high-accountability operations control. You'll manage emergencies, juggle complex calendars, and make decisions that directly impact critical infrastructure. What You'll DoOperations Control • Directly manage scheduling, dispatch, and coordination of Field Engineers across the country., • Prioritize emergencies and guarantee contractual response times are met., • Coordinate travel, equipment, and client deadlines under pressure., • Act as the central hub between clients, engineers, and internal departments., • Escalate and solve client issues quickly and professionally.Operational Support, • Draft and issue service quotes based on field recommendations., • Compile and finalize Field Service Reports for client delivery., • Track parts and equipment tied to service jobs., • Support cross-department projects and ensure deadlines are met.What You Bring, • 3+ years in operations scheduling, crew coordination, or dispatch (airline, airport, utilities, construction, HVAC, service, or similar)., • Proven ability to handle real-time logistics and emergencies with multiple moving parts., • Strong judgment, prioritization, and communication skills in high-stakes environments., • Comfort with complex calendars, service ticketing, and job costing., • Tech fluency: Microsoft 365, Adobe, ChatGPT, Grok and service/work order systems., • Bonus: Exposure to electrical, HVAC, UPS, or facilities service industries., • Detail-obsessed, you don't let things slip through the cracks.Why Join EOLA Power, • Base salary $65,000–$75,000, • 401K with matching, • Medical, dental, and vision insurance, • Paid time off and holidays, • Short/Long-Term Disability + Life Insurance, • Professional development + growth path to Operations Leadership, • Up to $300/month non-taxed incentive for after-hours phone service (emergency only), • Monday–Friday, 8:00 AM–5:00 PM | In-office, Miami/Doral What Makes This DifferentThis is not trucking dispatch. This is not clerical admin. This is operations control for mission-critical clients: VA hospitals, Disney, the U.S. Military, utilities, and major data centers. You'll be in the seat that keeps Florida's critical infrastructure running.If you thrive in a fast-paced control environment like airlines, airports, or utilities — and you want ownership, challenge, and growth — this is where you belong.

Job Description ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place. About The Role: The Senior DataOps Engineer I will be responsible for managing the full data lifecycle including designing and implementing data pipelines, the associated infrastructure, and collaborating with business stakeholders to ensure data requirements are met. The role will involve the end-to-end management of data-related infrastructure and applications, ensuring that data is available, secure, and high-quality for analysis and decision-making. Given the variety of data that will be processed it is expected that this role will have familiarity with and assist in maintaining our data collection services and infrastructure. Some of the key responsibilities you should expect are the following: ● Interpreting business needs to facilitate data collection, pipelines, and processing ● Ensuring the robustness of systems and services ● Problem management (issue tracking, ticketing) ● Change management (risk mitigation) ● Effective in a highly collaborative cross functional team environment using Git with a Pull Request workflow ● Exhibit a desire for building software sustainably with modern techniques and industry best practices ● This role will need to interface with various business stakeholders to understand their data requirements in order to effectively solve their needs ● And other duties as assigned About You: ● Have 4-6+ years of experience in the field of Software Engineering ● Python ● ETL experience (Luigi/Airflow) ● Google BigQuery experience ● Data Warehouse experience (GCP based preferred) ● Linux SysAdmin familiarity ● Cloud provider experience (GCP preferred) ● SQL and RDB experience (PostgreSQL preferred) ● Data Reporting/Visualization experience (Grafana, Tableau, Metabase) Nice to Haves: ● Time Series DB experience (InfluxDB preferred) ● DevOps experience ● A love of Factorio ● Bitcoin/Crypt ABOUT THE WORK ENVIRONMENT This role is remote or in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT MAKES HUT 8 A GREAT PLACE TO WORK Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality. At Hut 8, you will have the opportunity to: ▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting ▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government ▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team ▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure

Job Description CTTI is seeking a Facilities & Building Operations Manager who operates like a field general—not a facilities caretaker. This role owns the end-to-end performance of modern building operations, overseeing daily facility performance, preventative maintenance, safety systems, vendor networks, and mid-scale renovation projects across an active corporate campus. The ideal candidate is highly organized, decisive under pressure, and fluent in managing work through ticketing systems, vendors, budgets, and real-time communication. Core Responsibilities Building Operations & Reliability • Own daily operational readiness of all buildings, grounds, and shared spaces, • Ensure uninterrupted performance of HVAC, electrical, plumbing, fire safety, access control, utilities, and security-related systems, • Lead preventative maintenance programs to reduce downtime, risk, and reactive spend, • Event Related building access and coordination with building owner and management team Vendor & Trade Network Management • Build, manage, and hold accountable a network of contracted trades (electrical, mechanical, plumbing, fire systems, general contractors, cleaning, landscaping, security), • Negotiate scopes, bids, SLAs, and service contracts, • Drive vendor performance using clear metrics, timelines, and documented outcomes, • Lead small-to-mid size renovation and improvement projects from planning through completion, • Coordinate contractors, internal stakeholders, schedules, permits, and inspections, • Use ticketing and work-order systems to intake, track, prioritize, resolve, and close service requests, • Maintain clean documentation, maintenance records, compliance logs, and asset tracking, • Leverage technology to improve response times, visibility, and operational control Budgeting & Cost Control • Own facilities operating budgets and track spend against forecast, • Prepare cost estimates for moves upgrades, repairs, and capital improvements, • Identify cost-avoidance opportunities without compromising safety or reliability Safety, Compliance & Risk Management • Ensure all facilities meet OSHA, fire code, life-safety, and environmental regulations, • Oversee fire prevention systems (extinguishers, sprinklers, standpipes, hydrants), • Coordinate inspections, permitting, and regulatory filings as required, • Maintain a safe, compliant, and professional work environment at all times Leadership & Communication • Act as the single point of accountability for facilities operations, • Communicate clearly with executives, department leaders, vendors, and on-site staff, • Translate technical issues into plain-language updates for leadership, • Lead with urgency, professionalism, and follow-through Required Experience & Profile • 5+ years in facilities management, building operations, construction management, or a related field, • Proven experience managing vendors and trades, not just internal staff, • Demonstrated success managing budgets, schedules, and multiple concurrent priorities, • Strong problem-solving skills with a bias toward action and resolution, • Comfortable operating in a fast-moving, high-expectation environment, • Experience using ticketing systems, work-order platforms, or facilities software, • Ability to communicate effectively across leadership, operations, and skilled labor, • Working knowledge of building systems, life-safety requirements, and compliance standards Preferred (Not Required): • Degree or formal training in Facilities Management, Engineering, Construction, or Business, • Experience supporting corporate offices, event spaces, or multi-use facilities, • Familiarity with access control, security coordination, and modern workplace systems Physical & Practical Requirements • Ability to walk sites, inspect work, and be hands-on when required, • Ability to lift up to 30–50 lbs as needed, • Valid driver’s license and insurable driving record, • Full-time, on-site role (Monday–Friday, 9am–6pm), with flexibility for after-hours issues when required

Job DescriptionLaw Clerk IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:• Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys. • Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions.• Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials.• Conducts database searches for documents and information. • Troubleshoot technical issues with review platforms and tools. • Apply redactions to documents of all types including audio files. • Draft review memos and other litigation documents as required by attorneys. • Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials. • Use task ticketing software to track litigation case support. Qualifications:- J.D. Degree- Active member of the Bar in any U.S. jurisdiction- Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials- U.S. Citizenship.- Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys.- Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources.- Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw.- Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging.- Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Ready to join the coolest crew in town? Dancing Supplies Depot is on the hunt for an administrator. Are you ready to join our team? Our new office manager should have the following skills and experience. Management and leadership skills Strong communication skills Retail sales Experience Quick Books and Computer Skills Pointe of Sales System Inventory management: receiving and transferring of inventory. Ticketing, restoking, labeling and manual counts need to be performed. Strong customer service skills. Must be able to resolve situations that may arise with customers, vendors etc. Bilingual is a PLUS Dance Knowledge is a PLUS Company DescriptionA wonderful work environment full of happiness, glitter and bows with room to grow.A wonderful work environment full of happiness, glitter and bows with room to grow.

Job DescriptionDescription: About Branches At Branches, we believe every child should thrive and every family and community member can achieve financial wellness. We partner with families to build educational and financial assets, community, and hope; creating a safe, welcoming space where relationships come first, transformation is possible, and everyone is valued. From serving over 550 students daily through our Grow and Climb programs, to reaching 10,000+ adults each year with our Achieve financial wellness services, to empowering local entrepreneurs through our MicroBusiness program, we are making a lasting impact in South Florida and we are excited about it. We are a faith-based organization; keeping people at the heart of everything we do. Our culture is agile, collaborative, and fueled by purpose, we’re passionate about transforming lives, fearless in pursuing what’s possible, and driven by the entrepreneurial spirit it takes to meet challenges head-on. If you’re inspired by impact, energized by growth, and ready to help co-create brighter futures, we encourage you to join our amazing mission-driven team, where your work doesn’t just make a difference, it changes lives. Position summary: The Data Systems & Technology Manager is a technical leader who drives operational excellence through CRM management and technology adoption. Reporting to the Director of Organizational Effectiveness, this position combines technical expertise in data systems, analytics, and AI automation with a deep commitment to Branches' mission of partnering with families to build educational and financial assets, community, and hope. Key responsibilities include translating complex technical solutions into practical value for program staff, leadership, and stakeholders. Primary Responsibilities: • Lead the implementation, configuration, and optimization of the organization’s CRM platform, • Support the administration of program-specific data systems, ensuring data quality, integrity, and security, • Design and document data workflows, standardized processes, and user guides that ensure consistent, accurate data entry and management, • Configure automated reporting systems and maintain calendar of recurring data deliverables, • Develop and maintain interactive dashboards and data visualization tools that display key organizational metrics and program outcomes, • Provide technical support for data analysis, trend identification, and program evaluation activities, • Implement and manage enterprise technology applications, including Microsoft 365, • Ensure technology systems are accessible, user-friendly, and aligned with organizational needs, • Establish and manage ticketing systems for support requests and track resolution times and user satisfaction, • Design, deploy, and manage AI workflows that automate repetitive processes and enhance productivity, • Build and maintain AI automation systems using low-code/no-code platforms and AI frameworks, • Develop automation solutions for data entry, report generation, and participant tracking, • Design and deliver comprehensive training programs on data systems, AI tools, and technology applications, • Create documentation, video tutorials, and knowledge base resources that enable staff self-service and reduce support burden, • Provide ongoing technical coaching and support to build organizational data literacy and AI fluency Key Measures Of Success : • Implements fully operational CRM with 100% data migration and staff adoption., • Achieves 95%+ data quality and completeness rates across all critical organizational data fields., • Delivers quarterly impact dashboards aligned to strategic plan KPIs., • Maintains 90%+ team satisfaction with technology tools and data systems., • Resolves support requests and achieves 90%+ user satisfaction with minimal operational disruptions., • Deploys automation workflows with measurable efficiency gains., • Strengthens cross-functional collaboration by delivering timely, accurate data support with clear communication of commitments and timelines., • Positions Branches as a technology leader by implementing AI solutions that enhance operational capacity. Why join us? Joining Branches means becoming part of a community that truly invests in your whole self, offering a Market Competitive benefits package that balances comprehensive support with a deep sense of purpose. We prioritize your long term security through a Top Benefits rated retirement plan, featuring a voluntary 403(b) with a generous dollar-for-dollar match up to 6%, . Your wellbeing is at the heart of our Service-Life Harmony culture, supported by Market Leading leave policies that include 15 paid holidays, 10 days of sick/personal time, a floating holiday for self-care, and 10 days of vacation that increases with your tenure. Beyond traditional healthcare and Market Leading voluntary offerings like dental, vision, and accident insurance, we provide exclusive access to dedicated EY financial advisors through our retirement plan and program designed for your wellbeing. At Branches, you are a Branchie empowered by a culture to serve that celebrates your growth, honors your presence, and provides the foundational stability you need to thrive both professionally and personally. Beyond the Job Ad At Branches, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! While most of the work for this position happens in a vibrant, collaborative office setting, we embrace flexibility, offering opportunities for remote or hybrid work when possible. Because our mission connects us deeply to our community, you’ll occasionally travel to other Branches sites or attend meetings with our Partners, with some evenings and weekends dedicated to special events or community needs. Reliable transportation is essential to support this work. Branches is committed to the policy that all people have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Please note: This role is dynamic, and responsibilities may evolve as we work together to meet the growing needs of the organization and the community we serve. Requirements: • Bachelor's degree in Information Technology, Data Science, Business Analytics, or related field, • 3-5 years of progressive experience in data systems and technology management and business intelligence, • Demonstrated experience implementing and managing CRM platforms or impact measurement systems, • Hands-on experience with automation and workflow orchestration using AI tools, • Proficiency in prompt engineering and practical application of LLMs for automation, • Strong understanding of data visualization and dashboard creation using tools, • Experience with Microsoft 365 ecosystem (SharePoint, Teams) and cloud-based collaboration tools, • Exceptional analytical and problem-solving skills with ability to translate complex technical concepts for non-technical audiences, • Excellent project management skills with demonstrated ability to manage multiple priorities and meet deadlines, • Strong communication skills, both written and verbal, with ability to conduct effective training sessions, • Collaborative mindset with proven ability to work cross-functionally and build relationships with diverse stakeholders

Job Description Position Overview As an Event Data Analyst, you will be responsible for managing, analyzing, and reporting event data to optimize event strategies and drive business outcomes. You will play a key role in ensuring smooth event execution, utilizing data insights to influence sales strategies, improve attendee experiences, and communicate effectively with internal teams and external partners. Key Responsibilities • Event Data Management: Track, monitor, and report on all aspects of events, ensuring data accuracy across registration, ticketing, and attendance., • Registration Management: Oversee event registration processes, including responding to attendee inquiries, making updates, and ensuring smooth operations using our proprietary ticketing system., • Data Analysis & Reporting: Analyze event data to identify trends, develop actionable insights, and create detailed reports to inform strategic decision-making and drive sales tactics., • Automation & Process Optimization: Collaborate with the web team to implement automation processes, improve efficiency, and enhance the overall attendee experience., • Client & Partner Communication: Maintain professional communication with clients and event partners, addressing inquiries and providing necessary updates., • Storytelling with Data: Transform complex data into clear, actionable insights and present findings to the Executive Team to support growth and event success., • Self-Management: Proactively manage tasks and responsibilities with minimal supervision, ensuring the highest quality and attention to detail in all aspects of the role., • Event Support: Be available for occasional travel and weekend work as required by event schedules. Skills & Qualifications • Technical Proficiency: Advanced Excel and Google Sheets skills, including pivot tables, V-lookups, and the ability to build complex formulas., • Strong Communication: Excellent written and verbal communication skills, with the ability to explain data and insights clearly and effectively., • Analytical Mindset: Strong data interpretation skills with a focus on actionable insights, attention to detail, and the ability to interact across all levels of the organization., • Experience with Tools: Experience using Shopify and HubSpot is a plus, but not required., • Global Perspective: Proven ability to work in a fast-paced, global environment, maintaining composure under pressure and managing multiple priorities effectively., • Organizational Skills: Exceptional attention to detail with the ability to organize and manage large volumes of data. 10X TOTAL REWARDS We offer a comprehensive benefits package for full-time employees that includes: • Medical, dental, and vision for employees and their dependents, • Paid Time Off policy that increases based on tenure with the company, • Employee Assistance Program through Mutual of Omaha, • 401k with company match, • Pet Insurance through MetLife for your 10X pets, • Company Paid Employee wellness initiatives through BeyondMed, • Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing, • Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so) PHYSICAL REQUIREMENTS • Prolonged periods sitting at a desk and working on a computer COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Grant Cardone Enterprises recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to . Already a Grant Cardone Enterprises candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Description Job Posting: IT Support Technician Who We Are: DSignage provides digital signage, conference room, and audio solutions to clients in healthcare, retail, and corporate environments that increase productivity/sales, enhance communications, and modernize the physical space. We have been in business since 2003 and are located in Doral (Miami), FL Core Responsibilities: • The IT Support Technician is part of a professional team of people providing high-level customer service and technical support., • Primary responsibility is to troubleshoot and resolve all computer software and hardware problems. Update associated knowledgebase with standard resolutions as required., • Assisting with installation of digital signage, conference room and audio components, and peripheral accessories, will be required as needed., • Track client requests/problems in our help desk ticketing system., • Communicate with clients regarding the resolution of their requests., • Ensure client SLA levels are met or exceeded by prioritizing critical issues, and escalating to management, as needed., • Perform proactive maintenance on equipment to extend life and reduce number of support requests., • Excellent written and verbal communication skills., • Fluent in English, including reading and writing., • Excellent interpersonal skills., • Professional demeanor and appearance., • Punctual and responsible., • Able to read and understand technical procedures, and document new procedures (or edit an existing procedure)., • Strong analytical and problem-solving skills., • Self-starter with a proactive approach., • Degree in computer science preferred., • Minimum 3 years experience installing A/V equipment/digital signage is required. Such as screens, video walls, conference room systems, audio components., • Basic knowledge of networking is required., • Experience with LED panels is a plus., • Experience in Control Systems for Building and Home Automation, such as Crestron, is a plus., • Experience in Zoom and Microsoft Teams Video Conferencing is a plus., • Experience in IT Support is a plus., • Experience with hands-on hardware troubleshooting is required., • Excellent knowledge of PC internal components such as storage, RAM and GPU is required., • Proficient in Microsoft Suite (Outlook, PowerPoint, Excel, Word)., • Experience with content management systems is desired., • Experience with Zoho Desk ticketing system is a plus., • Normal operating hours are Monday to Friday from 9:00am to 5:00pm. However, the schedule and number of hours worked is dictated by the needs of the business., • If an on site installation or servicing call is required to be done after hours, you will need to accommodate the client's schedule. Once on site, timing often does not go as planned, and you will need to stay until the job is finished., • As a Field Services Tech, the majority of time will be spent out of the office at our clients’ locations, which are mostly in Dade County. Some in Broward County, occasionally in Palm Beach County, and rarely in Monroe County., • Operate small power tools such as a drill., • Lift up to 50 pounds., • Work on a ladder up to 12 feet., • Health Insurance, • Supplemental Policy, • Vision Insurance, • Dental Insurance, • Paid time off, • This is a salaried position - range is $45,000 to $60,000 annually, based on qualifications., • Opportunity for annual bonus based on performance against KPI’s (Key Performance Indicators)., • Opportunity for additional income for bringing new clients/sales to the company. Company DescriptionDSignage provides digital signage, conference room, and audio solutions to clients in healthcare, retail, and corporate environments that increase productivity/sales, enhance communications, and modernize the physical space. We have been in business since 2003 and are located in Doral (Miami), FL For more info about us: provides digital signage, conference room, and audio solutions to clients in healthcare, retail, and corporate environments that increase productivity/sales, enhance communications, and modernize the physical space. We have been in business since 2003 and are located in Doral (Miami), FL\r\n\r\nFor more info about us:

Job Description We are seeking an MSP experienced IT Support Specialist to join our team and deliver exceptional technical support across our operations. The ideal candidate will bring experience in helpdesk operations, system administration, and client relationship management. Essential Requirements: • 3+ years of experience in IT support and technical services, • MSP (Managed Service Provider) experience required, • Proven track record in MSP environments, • Strong expertise in L1/L2 escalated issue resolution, • Experience with onsite and remote support project management, • Excellent problem-solving abilities and communication skills, • Microsoft Ecosystem: Advanced proficiency in Microsoft 365, Azure, and Active Directory administration, • Infrastructure Management: Experience with backup & recovery solutions, cybersecurity monitoring, and business continuity planning, • Advanced Networking: Strong foundation in LAN/WAN, TCP/IP, VLANs, VoIP, DNS, DHCP, and network security, • Ticketing & Monitoring Systems: Experience with professional helpdesk platforms and IT service management tools, • Provide expert-level technical support for IT issues, • Manage and maintain Microsoft 365 and Azure environments, • Lead onsite and remote support initiatives, • Ensure seamless IT operations and minimize business disruption, • Train and support end users on various technologies, • Competitive salary commensurate with experience, • Comprehensive benefits package, • Professional development opportunities

Job Description Key Responsibilities • Answer and direct incoming IT support calls and emails., • Create and manage service cases in the ticketing system., • Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems)., • Escalate more complex technical issues to the appropriate IT teams., • Assist with minimal hands-on IT tasks, such as setting up workstations or peripherals., • Perform clerical and administrative duties, including data entry, maintaining IT inventory records, and organizing documents., • Schedule IT-related appointments and coordinate meetings., • Assist with procurement and tracking of IT supplies and equipment., • Strong customer service and communication skills., • Basic understanding of IT systems, hardware, and software., • Experience with ticketing systems and service desk operations is a plus., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to multitask, prioritize requests efficiently, and stay organized., • Problem-solving mindset with attention to detail.

Job Description ABOUT HUT 8 Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place. ABOUT THE ROLE We are looking for a motivated and entrepreneurial Customer Success & Operations Associate to join our growing team. This role is an exciting opportunity for someone early in their career who is eager to take ownership, operate across multiple functions, and grow with a fast-moving startup. You will report directly to the Director of Operations and serve as a key partner in keeping our customers happy, our operations running smoothly, and our business moving forward. This role touches everything — customer relationships, contracts, billing, procurement, and go-to-market initiatives. If you're someone who thrives in ambiguity, takes initiative, and wants to build something, this is the role for you. ABOUT YOU Customer Success & Relationship Management • Serve as the primary point of contact for customers using our clusters, owning the end-to-end customer relationship and ensuring a high standard of service, • Design and execute structured onboarding programs for new customers, setting clear expectations around support, SLAs, and points of contact, • Actively monitor customer health and proactively engage teams to identify issues, escalations, or opportunities before they become problems, • Manage and triage the support ticketing system, ensuring timely resolution and proper escalation paths, • Own the billing and invoicing calendar — tracking when customers need to be invoiced and when vendor payments are expected, flagging discrepancies or risks early, • Monitor customer contract terms and agreement milestones, maintaining an internal calendar of renewals, expirations, and renegotiation windows, and coordinating timely internal and external reminders, • Manage procurement processes including purchase orders and vendor coordination, keeping purchasing aligned with operational needs and budget expectations, • Oversee the company's contract management process — maintaining a complete and current registry of all agreements, tracking key dates, and ensuring nothing lapses without deliberate action, • Oversee data handling agreements and ensure compliance obligations are understood, documented, and met, • Support GTM planning efforts including coordination of events, campaigns, and customer-facing initiatives, • Help identify and execute on opportunities to improve customer retention, expansion, and overall satisfaction, • 2–4 years of hands-on experience in customer success, operations, or a related administrative role, • Genuinely passionate about AI, GPU infrastructure, and emerging technology — you follow this space and want to go deeper., • Availability and responsiveness outside of core hours when customer-facing situations demand it — infrastructure doesn't keep a 9-to-5 schedule, and neither do we. This is a fast-paced environment with the expectation of flexibility as needed This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT MAKES HUT 8 A GREAT PLACE TO WORK Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality. At Hut 8, you will have the opportunity to: ▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting ▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government ▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team ▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure

Job DescriptionDescription: Concierge Community Manager No one Hourly (Non-Exempt eligible for overtime) A Concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents, vendors, and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. Fluency in one or more foreign languages is also a plus.. Qualifications Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions. Responsibilities • Handles all resident and/or guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with the office services, hours of operation, key personnel, in-house events, directions, etc.. Responds to all customer requests in an accurate and timely manner making recommendations based on local knowledge and office practices., • Responsible to play an active role in the renewal process as requested., • Project an approachable and professional image in personal appearance, manner, and demeanor., • Maintain a work environment of cleanliness and organization., • Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist residents and guests as necessary., • Listen and work with residents who present service opportunities. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability., • Serve as information liaison to Property Manager. Responsible for reporting unusual or extraordinary circumstances regarding the property or residents., • Follow up with customers to assure successful completion., • Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys or fobs to vendors, contractors, residents and/or guests., • Responsible for maintaining a professional appearance and attitude at all times., • Responsible for seeking educational opportunities and self-improvement for personal growth and development., • Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner., • Works harmoniously and professionally with co-workers and supervisors., • Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current. Know what activities are available in the city (theatre, sports, concerts, shows, and special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for residents and guests., • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property., • Utilizes a variety of software programs as per the needs of the community/property. Adheres to all Front Desk procedures including, but not limited, to; reviewing and completing Daily Activity Reports; completing incident reports for management; and responding to emergency situations., • Maintains consistent presence at work station., • When so directed, participate in resident organization and functions., • Use professional telephone etiquette in handling resident and prospect requests. Use OneSite Service Requests system when necessary., • Assist and coordinate with new move-ins as necessary., • Provide administrative assistance with resident files, ledgers, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information., • Provide access control services and remain vigilant of non-residents and their purpose for being on property. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk Procedures., • Adheres to company standards for resident and guest services., • A High School education or equivalent is required; a college degree in hospitality management or business administration is a plus but not a requirement., • Ability to fluently read and write English, • Accurately perform intermediate mathematical functions. Professional Experience • A minimum of one year of high-end luxury hospitality or property management experience is preferred. Attendance/Travel • Ability and flexibility to work any of the seven days of the week, 52 weeks of the year including recognized Holidays. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested., • Ability and flexibility to serve on-call, as scheduled or as necessary., • Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state. Licenses/Equipment • A valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions. Skills • Must demonstrate a positive attitude and professional demeanor, service as an ambassador for the company, and encourage co-workers to do the same., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to problem-solve issues for residents and/or guests., • Excellent communication, organizational, decision-making, and interpersonal skills, • Team-oriented with the ability to work independently on occasion, • Strong customer service orientation, • Ability to read, analyze, and interpret all forms of information, • Well-organized with the ability to prioritize and multi-task under pressure, • Demonstrate tact and diplomacy, • Ability to stand, walk, sit, talk, and use a phone. Ability to lift up to 30-50 pounds. Requires the use of close and distance vision. Computer Skills • Basic computer and Internet knowledge, • Expanded knowledge of the Internet, • Intermediate knowledge of MS Word and Excel; proficiency with Outlook, • Ability to operate and understand personal computer functions and company-utilized software packages Learning and Development • Commit to ongoing professional development and career growth Career Apparel • Must wear career apparel based on defined company standards The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Description IT Support Specialist – Tier 1 Location: Remote Compensation: $45,000–$52,000 annually (based on experience) Our Story: Physician Care Centers (PCC) is a growing healthcare MSO with 70+ value-based primary care clinics across five states, dedicated to improving patient outcomes. The Role: We’re seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization. You’ll manage Tier‑1 requests, support onboarding/offboarding, and help transition IT operations in-house. What You’ll Do: • Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.)., • Manage new hire IT commissioning and account deactivation fordepartingstaff., • Coordinate receipt, logging, and re‑issuance of returned equipment., • Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting., • Remote into user systems across multiple states to provide hands‑on support., • Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles, • Translate troubleshooting steps into clear, repeatable documentation for internal use., • Help standardize IT processes as PCC transitions to an in-house support model., • 1–2+years of IT support experience (help desk, service desk, or similar)., • Experience with Windows, Microsoft 365,SharePoint, Intune, Teams ecosystem., • Familiarwith remote support and ticketing systems., • Strong communication, documentation, and problem‑solving skills., • Experience with Intune orDevice management, • Impactful role in a mission‑driven organization., • Competitive salary and long‑term growth potential., • Help build a growing IT function from the ground up

Job Description Position Overview: As the Marketing Specialist - CRM & Funnel Systems you will be the in-house expert running our white-labeled GoHighLevel platform (OMNI). Your job is to keep every OMNI sub-account for 10X Business Coaches ready to launch—complete with proven funnels, CRM workflows, and automations—while providing fast, friendly support that helps coaches turn OMNI on and get results with minimal setup. What You’ll Own Sub-Account Build & Maintenance • Build and maintain a library of high-converting funnel templates, automations, and CRM pipelines tailored for 10X Business Coaches., • Package and update account snapshots for one-click deployment and easy cloning., • Standardize settings (domains, email/SMS, calendars, pipelines, forms, triggers) for consistent, reliable launches. Customer Support & Enablement • Serve as the primary point of contact for all OMNI technical/configuration questions., • Host the weekly OMNI support call every Wednesday at 10:30 AM EST (group onboarding + live Q&A)., • Offer optional 1:1 onboarding/setup sessions for coaches who need extra help., • Provide responsive support via email/tickets and jump on quick live troubleshooting calls when needed., • Track issues, resolutions, and patterns to prevent repeat problems (create fixes or SOPs). Platform Administration & Billing • Oversee the OMNI GHL Agency backend (provisioning, permissions, sub-account hygiene)., • Ensure billing, payment collection, and account provisioning work end-to-end., • Monitor agency health metrics (email deliverability, domain/auth status, phone/SMS usage, API limits, pipeline integrity). Training, Docs & SOPs • Keep all OMNI tutorials, quick-start guides, and knowledge base articles current and simple., • Deliver internal updates to Licensee/Sales as features evolve or best practices change., • Document clear SOPs for recurring tasks (both internal and client-facing). Collaboration & Improvements • Partner with the Director of Business Development to streamline onboarding flows and reduce time-to-value., • Stay current on GHL releases and community best practices; propose improvements that enhance OMNI’s value (integrations, templates, small utilities). What You Bring • Proven GoHighLevel expertise (agency or white-label admin experience a big plus; GHL Certified preferred)., • Deep understanding of CRM design, automations, and funnel mechanics., • Excellent communicator who can teach, de-jargonize, and keep users calm under pressure., • Highly organized and process-driven; you love clean snapshots, tidy sub-accounts, and clear SOPs., • Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once. How We’ll Measure Success (KPIs) • Time-to-Launch: Average time from sub-account creation to first campaign live., • First-Week Activation Rate: % of new coaches who complete the guided setup and send first campaign., • Support SLAs: First response & resolution times, CSAT after tickets/calls., • Snapshot Quality: Defect rate, rollback frequency, and version adoption., • Deliverability Health: Domain auth (SPF/DKIM/DMARC) pass rate, email reputation metrics. Nice-to-Have Tools/Experience • GoHighLevel Agency Admin, Twilio/Wazzap/telephony setup, domain/DNS/auth (SPF/DKIM/DMARC), Stripe/Chargebee, Loom, Helpdesk/Ticketing (Zendesk/Help Scout), basic HTML/CSS for emails, Zapier/Make for light integrations.

Job Description Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & cafe operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team. Your Day-to-Day: • Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences., • Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or cafe, as well as ticketing., • Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner., • Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop., • Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service., • Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience., • Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests., • Perform Other Duties: Take on additional tasks as assigned by leadership. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class. Requirements Necessities: • 18 years or older, • Food Handler or ServeSafe certification, • Open availability, including weekends, • Standing and walking on your feet for long periods of time, up to 8 hours, • Team work and ability to effectively function in a high energy environment, • Bend/lift heavy objects of up to 40 pounds Nice to Haves: • Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment., • Entry level sales, inventory or retail management experience The Good Stuff: • Competitive pay and performance bonus, • Employee Assistance Program (EAP), • Employee of the month program, • Ability to grow within the company, • Break room snacks and unlimited ice cream, • Team outings, • Annual performance review and bonus opportunity, • Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!), • Free entry for self at any MOIC location, • 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets, • 50% off retail products, • Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Job Type: Full-time, Part-Time Pay: $18/hr

Job Description Role Summary: The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the company’s standards and values. Key Responsibilities: · Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. · Resolve customer issues efficiently and accurately while maintaining a positive attitude. · Provide product/service information and troubleshooting support. · Escalate complex or unresolved issues to the appropriate internal teams. · Document all interactions and resolutions in the CRM or ticketing system. · Stay up to date on products, services, policies, and system updates. · Meet individual performance metrics and quality standards. · Identify opportunities to improve processes and enhance the customer experience. Qualifications: · 1+ year of experience in a customer service or call center environment preferred. · Excellent communication and interpersonal skills. · Strong problem-solving abilities and attention to detail. · Ability to remain calm and empathetic in high-pressure situations. · Proficient in basic computer skills and CRM systems. · Flexible and adaptable to change in a fast-paced environment. Preferred: · Bilingual (English/Spanish) Core Competencies: · Empathy & Active Listening · Communication · Problem Solving · Adaptability · Team Collaboration · Customer Focus · Attention to Detail Physical Requirements: · Prolonged periods of sitting and computer use.

Job DescriptionSalary: About Us Rooftop Cinema Club started in 2011 as a single rooftop in London and has expanded globally with 11 venues across the US and UK. We are looking to grow our presence in the US with 15 + new rooftop venues projected over the next 3 years. We are on a mission to change the way people experience open-air cinema. We transform nights at the movies with sunsets & starlit evenings, stunning views, friends, loved ones, awesome drink & food and great movies on the big screen. Our purpose is to create magical and memorable movie moments that change peoples lives for the better. We like to think of it asLove, Peace and Great Film. We are looking for Box Office Crew Members to join us in creating magical and memorable movie moments. Its your job to set the tone and atmosphere for guests and other team members, making sure everyone is ready for an enjoyable evening under the stars. A day in the life of one of our Box Office Crew Members You arrive at our venue, check in with the team and your manager and get the show going. You run through the opening checklist (opening the kiosks, starting up the ticketing systems, straightening up the space, ensuring all tech is ready and our items are charged and ready to be handed out, and make sure the guest information is are ready to go). Then its time to start welcoming guests! You are the first point of contact for all guests, so it's your responsibility to set a fun and caring tone in all guest interactions. You will check e-tickets at the box office, help get guests comfortable in their seats, and make sure they know that they can come to you for help. The ideal people • Love working in teams, • Are high energy, • Great communicators, • Natural born leaders, • Have a friendly and helpful attitude Key Tasks • Preparing popcorn (full training provided), • Ringing up concessions items, • Checking guests tickets, and walking them through the key elements of our experience, • Talking to guests, being friendly and helping them enjoy their evening, • Cleaning and closing the venue kiosks securely at the end of the night Terms: • $16.00 p/h rate, 20-35 hours per week, • Standard Open Hours for shifts: 3pm-1am

Job Description*Must have experience using Ticketing software. This is an onsite role based out of our offices in Miami. This is not a hybrid or remote position. COMPANY OVERVIEW An entertainment, marketing & media company, Loud and Live performs at the intersection of music, sports, lifestyle and content development. Headquartered in Miami, FL, Loud and Live’s success is driven by the company’s passion to create engaging and technology embedded experiences for global audiences. POSITION SUMMARY Loud And Live is seeking a qualified Ticketing Manager to oversee ticketing operations for tours, one-offs and festival in the US, Puerto Rico, and Canada. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately, and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. This position will manage the day-to-day operations of all ticketing related task. Travel may be required. ESSENTIAL AREAS OF RESPONSIBILITY Event Staffing & Logistics • Hire, schedule, and manage ticketing staff and box office personnel for events requiring ticketing support., • Ensure ticketing equipment (scanners, POS terminals, printers, laptops, Wi-Fi hotspots) is shipped, delivered, and functional where needed., • Oversee all event-day box office operations including will-call, scanning, ticket sales, and last-minute access issues., • Train on-site personnel on ticketing procedures, customer service standards, and emergency protocols. Ticketing Operations & Event Management • Lead ticketing for all domestic and international tours., • Responsible for all event programming, including venue scaling, reporting, ticket holds, presales, VIP packages, and other ticketing details., • Work with Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets., • Coordinate and program all ticket offers and promotional campaigns., • Gather links and pricing confirmations for offers at non-Ticketmaster venues., • Collaborate closely with internal departments and external event personnel to ensure all ticketing needs are fully addressed. Sales Reporting, Pricing & Analysis • Collect and report on daily ticket sales for all events., • Provide regular pacing updates and performance summaries to management, promoters, and artist teams., • Provide strategic recommendations on dynamic pricing, flexing ticket prices, and adjusting scaling based on sales trends., • Perform post-event analysis to evaluate pricing effectiveness and future improvements. Financial Controls & Settlements • Maintain accurate box office accounting records, manifests, scaling charts, and archives., • Responsible for preparing and delivering all box office settlement reports on event nights., • Reconcile ticket revenue, facility fees, taxes, rebates, discounts, VIP packages, and promotions in coordination with Finance., • Ensure compliance with PCI standards and internal financial audit requirements. Compliance, ADA & Guest Experience • Guarantee compliance with ADA seating regulations, promoter contracts, and venue policies., • Oversee ticket fraud prevention including monitoring suspicious transactions and handling chargebacks., • Manage escalated customer service issues including ADA requests, ticket transfers, refunds, errors, or special accommodations., • Ensure ticket buyers receive accurate, timely information regarding seating, entry, event times, and venue instructions. System Administration & Technology • Embrace and implement new ticketing technology provided by Ticketmaster, AXS, or third-party vendors., • Serve as internal administrator for TM1, Archtics, Account Manager, AXS Backoffice, or equivalent platforms., • Build presales, promo codes, bundles, add-ons, and VIP packages within ticketing systems., • Conduct QA and testing on all purchase flows to ensure correct fees, taxes, messaging, and ticket delivery. Venue-Specific & Touring Support • Oversee ticketing builds and operations for Loud And Live–managed venues including the Doral Amphitheater, Tropical Park Event Complex, and partner venues., • Provide capacity reports, ticket inventory updates, scaling maps, and ticketing documentation to promoters, tour managers, and venue teams., • Coordinate with touring personnel to ensure holds, comps, and ticketing requests are executed accurately. Artist & Partner Relations • Maintain strong working relationships with venue box offices, ticketing directors, promoters, and partners., • Manage artist, sponsor, and VIP ticket requests and allocations according to deal terms., • Communicate real-time sales updates, hold maps, and inventory changes with artist teams and internal stakeholders. Documentation & SOP Development • Develop, maintain, and update ticketing standard operating procedures (SOPs) across venues and tours., • Create training materials for box office staff, seasonal workers, and touring personnel., • Ensure internal documentation is clear, organized, and accessible. Cross-Department Collaboration • Attend production meetings, marketing meetings, and internal routing/touring calls., • Maintain clear communication with Marketing, Operations, Finance, Talent, and Production departments. POSITION REQUIREMENTS Education/Certification/Experience: • Bachelor’s degree from an accredited university or comparable work experience, • 3+ years’ experience with Ticketmaster/AXS or other ticketing platforms including, but not limited to Ticketmaster Host, Archtics, Account Manager and the TM1 product suite, • 3+ years’ experience in touring and/or live entertainment Skills/Knowledge/Abilities: • Ability to manage multiple projects in a fast-paced environment., • A love of music and live events, • Excellent communication, organization, and time management skills, • Advanced knowledge of Excel, • Experience with analyzing data and sales results TRAVEL REQUIREMENTS • 20% PHYSICAL REQUIREMENTS: Constant: • When at the office; incumbent will be mostly sitting down in front of a computer. WORKING ENVIRONMENT: • Able to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines., • Fast paced environment with peaks of intensity and increase in workloads.

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

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