Ticketing jobs in Commack, New YorkCreate job alerts

Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and improvements, as well as web trends; Provid

Penney - - Responsibilities: Greet and assist customers while providing excellent customer service; Complete checkout processes including returns and re-ticketing; Sign merchandising standards at all checkouts and stock/merchandise Impulse Fixtures; Assist with Omnichannel efforts and recovery, put

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage tick

Job Description Job Title: Level I Helpdesk Technician Location: Northport, NY Onsite Full time Schedule: Full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET Launch Your IT Career in a Role That Matters Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. What You’ll Do As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Level II Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include: • Providing responsive first-level support for desktop, software, and application-related issues, • Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users, • Installing, configuring, and supporting printers and other peripheral devices, • Managing and maintaining Windows clients and supporting end users in Windows domain environments, • Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications, • Troubleshooting and repairing software application problems, • Assisting with system imaging and deployment of new hardware and software, • Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy, • Supporting corporate antivirus and antispam solutions, • Installing and supporting various technical equipment onsite, • Maintaining accurate trouble tickets and providing detailed documentation of all work performed, • Handling multiple tasks simultaneously while maintaining organization and follow-through, • Maintaining inventory of IT assets and related documentation, • Upholding IT policies and ensuring compliance with company standards, • 1–3 years of desktop/application support or relevant technical support experience, • Strong knowledge of Windows domains and network services (DHCP, DNS, Group Policy), • Experience with corporate antivirus and antispam solutions, • Experience with machine imaging and system deployment, • Strong hardware troubleshooting skills — laptop break/fix is required, • Experience with Google Workspace / Google Admin Console, • Familiarity with Microsoft platforms and end-user support, • Ability to manage help requests using a ticketing system, • Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization, • Strong organizational skills and ability to contribute to complex project implementation, • Professional, neat, organized, and able to communicate clearly, • Experience supporting the education sector is a plus, • Capable of working independently and collaborating with a team, • Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered., • A customer-first mindset with a passion for helping others, • Detail-oriented, organized, and eager to grow professionally, • Ability to lift and move computer equipment up to 45 lbs. as needed Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We Offer • Competitive salary: $40,000–$50,000 annually (commensurate with experience), • Medical, Dental, Vision, and Life Insurance, • Retirement Plan, • Generous Paid Time Off Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off Duties & Responsibilities (This list is not exhaustive) • Diagnose and resolve hardware, software, and network-related issues, • Configure and install new IT equipment at client locations, • Install, set up, and support VoIP phone systems, • Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other applications, • Document customer issues, troubleshooting steps, and resolutions in the ticketing system, • Proactively monitor, manage, and support client networks, • Perform routine software and hardware updates and maintenance, • Identify, investigate, and remediate security breaches and vulnerabilities, • Collaborate with team members to resolve complex technical issues, • Recommend hardware and software improvements based on client needs, • Monitor data backups and perform file restorations and disaster recovery as needed, • Rebuild and re-image computers, including transferring and preserving user profiles and data, • Detect and resolve virus and malware infections, • Configure and troubleshoot VPN connections, • Support backup, restoration, and disaster recovery processesRequirements & Qualifications, • Minimum of 1 year of experience in an IT support or related role, • Strong experience with Cisco and Meraki environments (highly preferred), • Solid working knowledge of Windows 10, • Familiarity with mobile devices, including iPhone, iPad, and Android, • Experience installing and supporting firewalls, routers, switches, IP cameras, phone systems, and wireless access points, • Ability to run and terminate low-voltage cabling (Cat5/Cat6, RJ45, RJ11), • Professional demeanor and appearance, • Ability to lift, push, or pull up to 50 lbs and work in confined equipment spaces, • Availability during weekday business hours, with participation in a rotating on-call schedule as needed, • Reliable transportation and willingness to travel within an assigned geographic areaDesired Skills & Attributes, • Strong troubleshooting, analytical, and critical-thinking skills, • Ability to multitask, prioritize workload, and manage time effectively, • Excellent verbal and written communication skills, • Self-motivated with the ability to thrive in a fast-paced environment, • Experience with ConnectWise and managed service providers (highly preferred), • Cybersecurity experience or certification is a plus, but not requiredThis role represents a rare opportunity within the MSP spaceone that goes beyond typical help desk work. Youll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply dont offer. This role represents a rare opportunity within the MSP spaceone that goes beyond typical help desk work. Youll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply dont offer.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

Job Description The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly. Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required. Responsibilities: • Help Desk or Service Desk experience, • Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN, • Printer installation, maintenance, and troubleshooting, • Installation, management, and support of Malware removal tools (anti-virus, anti-spam), • Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients, • Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1., • Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions), • Microsoft Exchange Knowledge, • Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop Required Experience and Qualifications: • Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education, • Entry Level with 1-2 years’ Experience in related field, • Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills, • Ability to work independently and as part of a team, • Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment, • Be committed to Ozkar Services mission, and be willing to go above and beyond, • Ability to be “on call" and “on standby" in relation to the workload, • Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field., • Working Knowledge on Ticketing System ConnectWise and Management Console LabTech, • Must be able to Multitask in stressful office environment, • Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN Work Environment: • Employee must be able to travel to other work sites as required, • Must be able to lift 75 lbs

Job DescriptionLooking for a project manager who can handle client management and vendor management across multiple maintenance and tenant improvement projects. will be responsible for the following:· Project scheduling and coordination, including the development, maintenance, and management of project schedules, sequencing of activities, milestone tracking, and coordination of timelines across all trades and stakeholders.· Subcontractor and vendor coordination, including sourcing, scheduling, communication, oversight, and management of subcontractors, vendors, and service providers to ensure timely, compliant, and high-quality performance.· Site/project supervision and reporting, including on-site oversight(when required), verification of work progress, compliance monitoring, daily activity tracking, and preparation of written site and status reports.· Quality control oversight, including inspection of work in progress, verification of compliance with plans, specifications, and standards, and coordination of corrective actions when deficiencies are identified (Either in person or via photos/videos from subcontractor onsite).· Safety coordination, including implementation and monitoring of safety procedures, enforcement of site safety standards, coordination with safety officers and vendors, and reporting of incidents or hazards(If identified hazards exist, report up to MJZ management immediately).· Budget tracking and cost monitoring, including tracking vendor costs, monitoring budget performance, identifying cost variances, and reporting financial impacts to MJZ NY upper management.· Documentation and reporting, including preparation, maintenance, and management of project records, work orders, invoices, service tickets, schedules, and compliance documentation.· Client coordination and communication, including direct interaction with clients, responding to inquiries, providing updates, managing expectations, and representing MJZ NY in a professional manner.· Schedule updates and progress reporting, including preparation and delivery of routine progress reports, schedule updates, milestone tracking, and performance reporting to MJZ NY and its clients.· Responding to customer-generated service tickets distributed through MJZ NY’s proprietary maintenance ticketing software, including coordination, documentation, vendor dispatch, status updates, and resolution tracking.· Use of personal phone and personal computer.· Onboarding and training of new PM, APMs if requested by Company. This position is a 1099 contract employee. If you are a successful project manager or facilities manager who has extra time to work on a commissioned based "per job" pay structure, contact me at 917 510 3410. we have a huge backlog of work and need PM's to start ASAP.

Job Description Purpose/Job Function: The purpose of the Senior FAP Specialist III position is to perform thorough examinations of the charges billed on client invoices. Charges are audited against the appropriate contract, quote or client directive applicable at the time of shipment. The FAP Specialist III identifies errors, system anomalies and inaccuracies. The audit process allows AFS to enhance the rate engine’s capability and accuracy regarding carrier invoicing and contract specifics/requirements. Coordinating training and account assignments is also a part of the duties. Essential Functions: • Auditing of client bills for accuracy of pricing, services, and classification, • Resolve balance dues received by carriers, • Maintaining client information sheets and audit folders, • Reviewing of invoices to ensure accessories and correct pricing are applicable, • Verifying OLA is loaded correctly to the client discount, • Audit carrier freight invoices while interpreting contract language and intent of requirements, • Perform volume audits of carrier billings for accuracy in payment and original rating, • Communicate audit results in writing and verbally to clients, carriers, AFS management and related departments, • Acquire contract updates, content clarification and client directives to ensure accurate billing rates and audits, • Develop a working relationship with all client personnel essential to the auditing process and maintaining accurate end results, • Must maintain a close working relationship with the Rates Analysts for collaboration, examination, and interpretation of contract content and its application within the rate profiles, • provide contract facts and client needs to the Rates Analyst for necessary changes/upgrades, • Collaborate with Customer Service and EDI Departments concerning carrier data received and issues that impede a successful system rating of invoices submitted by carriers., • Research carrier websites for tariff content, guidelines, accessorial, fuel and other essential elements needed for comparison or analysis before acquiring a directive or presenting contract conflict/issue to a client., • Monitor New Contracts email box and oversee the Jira ticketing process for new rates, • Create monthly billing spreadsheets based off of contract load information, • Monitor number of open contracts and follow up with Contract Entry Specialists regarding status, • Read and interpret contracts to find pertinent information needed for Jira ticketing process, • Work with the Contract Entry teams for all of AFS regarding any open questions, • Work with clients and Account Managers in regards to missing information needed for Jira ticket creation, • Generate reports as needed regarding contract entry status, • Read and interpret freight contracts, • Key sequel code into rating profiles and test before putting rates into production, • Assist with language development in order to auto rate invoices as rate contracts change, • Maintain client profiles by updating rating information as needed, • Troubleshoot rating issues by monitoring live invoices to ensure they are rating per contract, • Create rating profiles during implementation of new clients, • Create additional rating profiles for existing clients as needed, • Communicate with client and carriers to streamline processes, • Communicate with clients to obtain copies of updated contracts, • Review probills in Rate Review for rating issues, • Participate on conference calls to resolve rating issues, • Work collaboratively with other departments to achieve goals of clients, • Aid in implementation of new clients through client rate setup and create new profiles tailored to clients’ needs, • Assist other analysts and auditors in an effort to complete given tasks, • Create and update clients’ SOPs (Standard Operating Procedures) Qualification/Requirements: • Must be able to work in Microsoft Outlook, Work, and Excel, • Ability to multitask and work with minimum supervision, • Must be detail oriented and have strong problem solving skills, • Must have good verbal and written communication skills, • Ability to effectively present information and respond to questions from groups of managers, clients, or customers., • Ability to define problems, collect data, establish facts, and draw valid conclusions, • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables., • Demonstrated ability to work in a team, • Attention to detail and high level accuracy, • Highly organized with ability to manage multiple priorities, • Ability to deliver assignments on time, • Must have great reading and comprehension skills, • Ability work with a diverse audience; internal and external, • Ability to apply common sense understanding to carry out instructions furnished in written or verbal form, • Ability to train other employees and explain policies and procedures in a clear and concise manner, • Advanced computer skills including MS Office, SQL and other programming language, • Must be able to perform all basic math functions to audit invoice charges, • Advanced reading, language interpretation and research skills required for contract versus invoicing analysis Education/Experience: • High school diploma or GED required, college degree preferred, • Previous experience in auditing is recommended Working Conditions/Physical Demands: The position will sit in front of a computer for long hours at a time. Staring at the computer may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity. Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.

Job DescriptionBenefits: • Material Reimbursement, • Trael expenses, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Flexible Scheduling, • Consistent side work, • Competitive Compensation Responsibilities • Travel to customer locations within the 5 borrows of NYC and North Jersey, • Respond to client requests for appliance service, • Evaluate and diagnose home appliance problems, • Estimate the costs of appliance repair, service, and installation, • Repair appliances, • Provide preventative maintenance and warranty services, • Adhere to manufacturer recommendations, • Teach homeowners how to operate their appliances, • Maintain accurate and detailed records, • Provide written (or email) recap summary of service visitsQualifications, • High school diploma/GED, • Previous experience as an Appliance Repair Technician is preferred, • Light electrical, Light plumbing as related to kitchen equipment repair and installation., • Valid drivers license, • (Preferred but not required) EPA refrigerant recovery certification, NYC Q99 RMO license., • Physical ability to stand for extended periods and lift heavy objects., • Ability to use email and ticketing software as required, • Has their own tools, • Can get to service call's locations in NYC 5 borrows on their own.

Job Description Customer Success & Office Coordinator Central Islip, NY $20.00 – $22.00 per hour | Full-Time | Monday–Friday | 8:00 AM – 5:00 PM About the Role Quality Enclosures is seeking a detail-oriented Customer Success & Office Coordinator to support the Customer Success team and front office operations. This position serves as a first point of contact for customers and visitors while assisting with order updates, customer communication, and administrative support. The role requires strong organization, communication skills, and the ability to work in a fast-paced manufacturing environment. Responsibilities • Monitor open orders, backorders, and service requests, • Follow up with customers regarding order updates, delivery status, and pickups, • Coordinate with Production, Logistics, Sales, and other departments to resolve customer inquiries, • Maintain accurate records of customer interactions and follow-ups, • Support the sales team with account updates and order status information, • Greet customers, vendors, and visitors at the front desk, • Answer incoming calls and manage call overflow, • Prepare walk-in paperwork and collect signatures or payments when required, • Assist with office tasks such as preparing sample boxes, brochures, and monitoring office supplies Qualifications Required • High School Diploma or GED, • 2–5 years of customer service or administrative experience, • Strong communication and organizational skills, • Ability to manage multiple tasks in a fast-paced environment, • Experience in a manufacturing or production-support environment, • Experience with CRM or ticketing systems Benefits • 401(k), • Medical, Dental, Vision Insurance, • Paid Time Off, • Life Insurance Job Type: Full-time Work Location: In person – Central Islip, NY

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration.Our company promotes a positive culture while ensuring the safety and reliability of our nation's naval nuclear reactors, and t

Perform data entry in EMR Prepare information for data entry Perform entry-level support for the data entry function Perform data entry on computers Perform data entry of credits Provide entry-level administrative support to the data entry function Perform high volume data entry work Perform data en

Shift: Clifton Park, NY 1st| Mon-Fr, some Sunday| 6a start time Pay: $800-1000|Weekly Compensation: $800-1000|Weekly People want to work at Capstone because of our high-performance culture.We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in ou

Savers Value Village - 21 East Crossways Drive - Responsibilities: Assist customers and manage store operations in a fast-paced thrift retail environment.

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

PrideStaff - - Responsibilities: Unload and sort merchandise off of delivery trucks; Count merchandise received and record data utilizing company system; Receive incoming purchase orders into the system and verify accuracy; Examine merchandise received and communicate incorrect or defective merchan

Valmont Industries - - Responsibilities: Pick and pack items based on customer orders; Perform inventory control activities including cycle counts; Operate forklifts and other production equipment; Lift up to 50 pounds and maintain safety compliance; Maintain area housekeeping.

ALDI - - Responsibilities: Receives (Inbound) or selects (Outbound) incoming stock efficiently to effectively fulfill orders received from stores; Relocates merchandise throughout the warehouse according to product handling guidelines; Sorts, organizes and loads merchandise strategically in prepara

PrideStaff - - Responsibilities: Operating forklift to load/unload and sort merchandise; Scanning of barcodes for merchandise; Occasional lifting and sorting of merchandise; Follows safety rules and maintains a clean work environment by keeping workstation, warehouse and receiving area neat and org

ALDI - - Responsibilities: Receives inbound or selects outbound incoming stock to fulfill orders from stores; Relocates merchandise throughout the warehouse according to product handling guidelines; Sorts, organizes and loads merchandise for shipment and unloads incoming shipment from trucks/back-h

Cintas Corporation - - Responsibilities: Drive company trucks to designated areas for unloading of soiled products; Load clean uniforms, floor mats and additional customer products onto trucks based on routes; Maintain cleanliness of the work area; Meet or exceed a standard for quantity and quality

Responsibilities: Load and unload goods; Select and palletize items; Audit and repack commodities; Sort and clean work areas; Follow site leadership directions.