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  • Assistant General Manager
    Assistant General Manager
    hace 2 días
    Jornada completa
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals passionate about service excellence, operational execution, and creating exceptional guest experiences in a professional sports setting. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks. Position Summary The Assistant General Manager (AGM) serves as the General Manager's primary operational partner and is responsible for supporting all aspects of hospitality operations, team leadership, guest experience, and financial performance throughout the Mavericks Performance & Training Center. This role requires a highly visible leader who thrives in fast-paced environments, leads from the floor, develops high-performing teams, and consistently delivers exceptional hospitality experiences. The AGM will help oversee daily operations, maintain service standards, drive accountability, and ensure operational excellence across all hospitality venues, dining experiences, executive areas, VIP functions, and guest-facing operations. The ideal candidate combines strong operational discipline with outstanding people leadership skills, financial acumen, and a genuine passion for hospitality. Core Responsibilities: Hospitality Operations Leadership • Assist in overseeing all daily hospitality operations throughout the facility., • Ensure consistent execution of service standards across dining venues, lounges, meeting spaces, VIP areas, and hospitality functions., • Monitor operational readiness, staffing deployment, guest flow, and overall service efficiency., • Maintain exceptional standards of cleanliness, organization, safety, and facility presentation., • Collaborate closely with culinary, beverage, and operational leadership teams to ensure seamless execution., • Identify operational opportunities and implement solutions that improve efficiency, organization, and guest satisfaction., • Ensure all operational standards, policies, and procedures are consistently executed. Guest Experience & Hospitality Excellence • Champion a culture of hospitality and guest-first service throughout the operation., • Maintain an active and visible presence in guest-facing areas during service periods and events., • Build relationships with players, executives, VIP guests, corporate partners, and facility visitors., • Resolve guest concerns professionally and effectively while ensuring positive outcomes., • Continuously evaluate the guest experience and implement improvements where necessary., • Support hospitality operations for VIP functions, corporate meetings, team events, and special activations. Leadership & Team Development • Recruit, onboard, train, coach, and develop hospitality team members and supervisors., • Foster a culture of accountability, professionalism, teamwork, discipline, and continuous improvement., • Conduct pre-shift meetings, operational reviews, and leadership development sessions., • Provide ongoing coaching and performance feedback to maximize employee engagement and operational effectiveness., • Support succession planning and development of future leaders within the operation., • Ensure consistent adherence to company standards regarding service, appearance, punctuality, and professionalism. Financial Performance & Business Management • Support the achievement of revenue, profitability, labor, and operational performance goals., • Monitor labor productivity, staffing levels, and scheduling efficiency., • Assist with budgeting, forecasting, inventory management, and cost-control initiatives., • Analyze operational and financial reports to identify opportunities for improvement., • Drive operational strategies that improve profitability while maintaining exceptional guest experiences., • Support vendor relationships and purchasing processes as assigned. Compliance, Safety & Risk Management • Ensure compliance with all federal, state, and local regulations governing hospitality operations., • Maintain food safety, alcohol service, workplace safety, sanitation, and operational compliance standards., • Support incident investigations and risk mitigation initiatives., • Ensure adherence to all company policies, procedures, and operational standards., • Promote a safe, secure, and professional environment for guests and team members. Qualifications & Experience Required Qualifications • Minimum 5 years of progressive hospitality management experience in high-volume environments., • Proven leadership experience managing large teams and multiple operational areas., • Strong operational knowledge of hospitality, food and beverage, guest services, and event execution., • Demonstrated success in labor management, scheduling, operational systems, and team leadership., • Strong financial acumen, including budgeting, forecasting, labor management, and cost-control oversight., • Excellent communication, interpersonal, leadership, and organizational skills., • Ability to effectively prioritize, delegate, and execute in a fast-paced environment., • Proficiency with hospitality technology systems, scheduling software, and operational reporting tools., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience within professional sports, hospitality, hotel, private club, or premium venue environments., • Multi-unit or large-scale hospitality operational leadership experience., • Background in luxury hospitality or premium guest service operations., • Experience supporting VIP, executive, and corporate-level clientele. Leadership Competencies • Guest-Centric Leadership, • Operational Excellence, • Financial Acumen, • Team Development & Coaching, • Strategic Thinking, • Accountability, • Emotional Intelligence, • Problem Solving, • Communication Excellence, • Adaptability & Resilience, • Conflict Resolution, • Executive Presence Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Assistant General Manager role offers the opportunity to help lead one of the most unique hospitality operations in professional sports. This position provides meaningful leadership responsibility, direct exposure to high-profile stakeholders, and the opportunity to influence guest experience, team culture, operational excellence, and business performance at a world-class NBA training and performance facility. The successful candidate will join a culture committed to excellence, professionalism, accountability, and continuous improvement while helping shape the hospitality experience within the Dallas Mavericks organization.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 24 días
    $30000–$70000 anual
    Jornada parcial
    Dallas

    We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels. This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people. Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a timely and professional manner, • Resolve customer issues, complaints, and requests with accuracy and empathy, • Maintain detailed records of customer interactions using CRM tools, • Escalate complex issues to senior support or management when needed, • Provide product or service information clearly and confidently, • Collect customer feedback to improve overall experience and service quality, • Work closely with internal teams to ensure smooth problem resolution Required Qualifications • High school diploma or equivalent (Associate’s or Bachelor’s preferred), • 6 months of experience in customer service, support, or client-facing role, • Strong written and verbal communication skills, • Ability to multitask in a fast-paced environment, • Basic computer skills and familiarity with CRM systems, • Strong problem-solving and active listening skills Preferred Skills • Experience in customer experience or customer success roles, • Bilingual abilities (a plus, not required), • Experience working remotely or in digital support environments What We Offer • Competitive salary (based on experience), • Flexible work arrangements (remote), • Training provided, • Opportunities for career growth within customer experience or operations, • Supportive team culture focused on development and learning

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  • Line Cook
    Line Cook
    hace 2 días
    Jornada completa
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food and beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks culinary professionals who are passionate about food, hospitality, and delivering exceptional experiences through consistency and execution. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a culinary operation that reflects the same standards of preparation, discipline, and excellence that define the Dallas Mavericks organization. Position Summary The Line Cook is responsible for preparing and executing menu items according to established recipes, production standards, and presentation guidelines. This role plays a critical part in maintaining food quality, consistency, and operational efficiency throughout all hospitality and culinary operations within the Mavericks Performance & Training Center. The ideal candidate is a highly motivated culinary professional who thrives in a fast-paced environment, demonstrates strong attention to detail, and possesses the discipline required to consistently execute at a high level. This position supports player dining, executive dining, VIP hospitality, corporate events, and daily food service operations. Core Responsibilities: Food Preparation & Culinary Execution • Prepare and cook menu items according to established recipes, standards, and production guidelines., • Execute all assigned station responsibilities while maintaining quality, consistency, and presentation standards., • Ensure proper preparation, cooking temperatures, portioning, and plating techniques., • Assist with daily mise en place, prep production, and station setup., • Maintain speed, organization, and accuracy during service periods., • Execute food orders efficiently while maintaining quality standards., • Support culinary leadership in delivering exceptional food experiences across all hospitality programs. Station Management & Operational Readiness • Maintain a clean, organized, and fully stocked workstation., • Ensure all equipment, tools, and supplies are properly maintained and operational., • Monitor product levels and communicate inventory needs to culinary leadership., • Follow all opening, closing, and side-work procedures., • Properly label, date, rotate, and store all food products according to company standards., • Assist with receiving and storing deliveries as required. Food Safety & Sanitation • Adhere to all food safety, sanitation, and health department regulations., • Maintain proper food handling, storage, labeling, and temperature control procedures., • Ensure cleanliness and sanitation of workstations, equipment, and production areas., • Follow all workplace safety procedures and operational guidelines., • Participate in daily and weekly cleaning responsibilities. Teamwork & Professionalism • Work collaboratively with culinary team members and hospitality operations staff., • Demonstrate professionalism, reliability, and a positive attitude at all times., • Accept coaching and feedback from culinary leadership., • Support fellow team members during service and production periods., • Contribute to a culture of teamwork, accountability, and continuous improvement., • Maintain professional appearance and adhere to grooming standards. Guest Experience Support • Understand the importance of food quality in delivering exceptional hospitality experiences., • Execute menu items with consistency and attention to detail., • Support culinary operations for players, coaches, executives, VIP guests, and special events., • Take pride in producing food that reflects the standards and reputation of the Dallas Mavericks organization. Qualifications & Experience Required Qualifications • Minimum 1–3 years of culinary experience in a restaurant, hotel, catering, private club, or hospitality environment., • Basic understanding of cooking techniques, food preparation, and kitchen operations., • Ability to follow recipes and production standards consistently., • Strong work ethic and willingness to learn., • Ability to work efficiently in a fast-paced environment., • Strong organizational and time-management skills., • Ability to communicate effectively and work as part of a team., • Food Handler Certification required or ability to obtain upon hire. Preferred Qualifications • Experience in high-volume hospitality operations., • Culinary school training or formal culinary education., • Experience supporting catering, banquet, sports hospitality, or premium dining operations., • Knowledge of multiple cooking stations including grill, sauté, pantry, and production. Core Competencies • Culinary Fundamentals, • Attention to Detail, • Teamwork & Collaboration, • Time Management, • Organization, • Accountability, • Adaptability, • Professionalism, • Food Safety Awareness, • Sense of Urgency Work Environment & Physical Requirements • Fast-paced culinary and professional sports environment., • Extended periods of standing and walking., • Frequent exposure to kitchen equipment, hot surfaces, refrigeration, and production areas., • Ability to lift and carry up to 50 pounds., • Frequent bending, reaching, pushing, pulling, and repetitive motions., • Ability to work evenings, weekends, holidays, and special events as business demands require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Line Cook role offers an opportunity to work within one of the most unique culinary operations in professional sports. Team members gain exposure to high-level hospitality operations, premium food service, executive dining, player dining, and special event execution while working alongside experienced culinary professionals. The successful candidate will join a culture committed to excellence, teamwork, discipline, and continuous improvement while building valuable culinary experience within the Dallas Mavericks organization.

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