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Candidates must be located in and have an active/valid license to practice Pharmacy in the state of Pennsylvania. Schedule is M-F 2:30PM to 11:00PM with a rotating weekend. This role offers the opportunity to make a meaningful impact in the lives of hospice patients by supporting palliative care initiatives, ensuring safe and effective medication use, and improving overall quality of life at end-of-life. Consultative Pharmacists work collaboratively with nurses and caregivers to provide real-time, patient-centered consultation and support. Essential Functions Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager. • Provide expert guidance on pain and symptom management tailored to individual patient needs and actively contribute to enhancing patient comfort and dignity during end-of-life care., • Collaborate directly with nurses and hospice staff to develop effective, cost-conscious medication care plans., • Educate healthcare professionals and caregivers on medication usage and adverse event prevention., • Accurately document clinical interventions and patient outcomes in electronic health systems. Ensure all encounter documentation is complete, clear, and ready for transcription/processing., • Maintain and update patient medication profiles and records in accordance with HIPAA and regulatory requirements., • Consistently meet or exceed expected productivity benchmarks., • Demonstrate exceptional communication and interpersonal skills in a remote or hybrid work environment., • Maintain a professional, empathetic tone in all patient and team interactions., • Engage with a multidisciplinary care team in a fast-paced call center environment., • Support team success through shared learning, collaboration, and knowledge sharing., • Participate in weekend rotations and contribute to team coverage as needed. Marginal or Additional Functions • Protects company’s intellectual property and the privacy of customers’ and patients’ data, • Performs other related duties as assigned or apparent. Supervisory and Managerial Responsibility • This position does not have supervisory or managerial responsibilities. Knowledge, Skills & Abilities Education, Licensure or Certification: • PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacy, • Active pharmacy license in home state (Pennsylvania or Tennessee), • Experience in hospice, palliative care, or oncology settings preferred, • Previous experience working in a call center or remote clinical consultation environment preferred, • Demonstrates competency in equianalgesic dosing, generic and therapeutic substitution, formulary management and prior authorization procedures, • Demonstrates understanding, competency and adherence to all state and federal pharmacy practice rules and regulations, • Strong clinical assessment and decision-making skills, • Excellent written and verbal communication skills, • Proficient typing and computer skills are paramount to employee satisfaction and success while fulfilling responsibilities, • Excellent listening skills, • Proven ability to manage multiple projects simultaneously while paying strict attention to detail, • Ability to maintain confidentiality, and to exercise discretion and good judgment, • Excellent interpersonal and customer service skills, • Excellent organizational skills and attention to detail, • Commitment to delivering high-quality, compassionate patient care, • Working knowledge of a PC, business and communications software (MS Office) and web-based tools is required Travel Requirements and Conditions • Limited travel may be required Work Environment, Conditions, and Demands • Work is performed in a remote or hybrid office environment., • Remote work Internet Policy Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:, • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested, • Satellite, cellular and microwave connection can be used only if approved by leadership, • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Physical Requirements and Demands Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. • This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day, • Regular eye-hand coordination and manual dexterity is required to operate office equipment, • Ability to lift up to 30 lbs. Additional Position Information • No additional information is applicable

LHH Recruitment Solutions is assisting on a search for a litigation legal assistant for a highly reputable law firm. This role would support attorneys that mainly practice commercial and business litigation however the firm will consider applicants with other types of litigation support experience. This firm offers exceptional benefits, upward growth and competitive compensation. Responsibilities: • Assist with preparation of various legal documents and client correspondence, • Assist with expense reports, attorney time entry, mailings and other administrative duties, • Open and close new matters, • Manage attorneys calendars and assist with scheduling depositions, hearings, meetings, etc., • Transcription of dictation, • Mange case and client files electronically, • e-Filing with various courts, • Coordinate conference rooms for meetings and calls, • Answer phones and direct messages appropriately Qualifications: • Prior law firm experience 2+ years is preferred in as a legal assistant, • High school degree required; college degree preferred, • Tech skill and proficient with Microsoft Office and Adobe, • Strong typing skills of at least 50+ WPM, • Prior experience with iManage a plus, • Prior experience with BigHand a plus, • Prior experience with electronic court filings is preferred, • Knowledge of legal terminology and state and federal procedures, • Excellent interpersonal skills, strong communication written and verbal, • Ability to multi-task and have high attention to detail and confidentiality Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ___ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Full-time employment benefits include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and reimbursement and retirement programs. Available paid leave may include paid time off, parental and holiday pay.

Legal Secretary (Hybrid) – Pittsburgh, PA Compensation: $81,000 – $98,000 annually Employment Type: Direct Hire Schedule: Hybrid (3 days in-office) CB Partners is partnering with a nationally recognized Am Law firm to hire a highly skilled Legal Secretary for their Pittsburgh office. This is an excellent opportunity to join a collaborative, high-performing legal team where your organizational expertise and attention to detail will make an immediate impact. This role is ideal for a polished legal professional who enjoys working in a fast-paced environment, supporting multiple attorneys, and managing complex workflows with precision. What You’ll Do • Provide high-level administrative and practice support to multiple attorneys across busy matters, • Coordinate with internal teams including billing, docketing, and litigation support to ensure seamless workflow, • Prepare, format, and submit legal documents with accuracy and attention to detail, • Track court and agency deadlines, proactively communicating key dates to attorneys, • Generate and finalize Tables of Contents and Tables of Authorities using Best Authority, • Manage state and federal e-filings in compliance with applicable court rules, • Maintain case files and documents within NetDocuments and Virtual Binder, • Assist with new client matter intake and ensure compliance with firm protocols, • Coordinate transcription, document production, and printing requests, • Maintain attorney contacts and distribution lists within Outlook and CRM systems, • Minimum of 7–10 years of litigation experience in a strong professional or educational environment, • Strong organizational skills with the ability to manage multiple priorities and deadlines, • Excellent written and verbal communication skills, • Advanced proficiency in Microsoft Office, Outlook, and Adobe Acrobat, • Experience with Best Authority required; NetDocuments and Forte preferred, • Solid understanding of legal terminology, court procedures, and e-filing systems, • Pennsylvania state and federal court experience strongly preferred, • Join a highly respected Am Law firm with a strong national presence, • Collaborative and supportive team environment, • Hybrid flexibility with meaningful in-office collaboration, • Competitive compensation and long-term career growth potential

Job Description Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Lockbox Processing Clerk to come grow with our team in Pittsburgh PA! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution! SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match. Schedule: Typically, Sunday, Monday, Thursday, Friday, Saturday. 7 AM-4:30 PM What you will be doing: • Opening, sorting, and scanning incoming mail according to predefined procedures., • Operating scanning equipment to capture images of checks, payment coupons, and other documents., • Performing quality checks to ensure all items are processed correctly., • Maintaining confidentiality and security of all processed information., • Meeting or exceeding production and quality standards set by the company. What we need from you: • Strong attention to detail and accuracy., • To be able to work both independently and in a team setting successfully., • The capability to use/learn technology such as: document scanning devices and basic computer operations., • Ability to handle physical duties associated with the job, such as lifting and moving mail trays and packages up to 25 pounds., • An ability to be bright, articulate, and neat in appearance., • Excellent communication skills, both written and verbal., • High school diploma or equivalent; additional education or training in a related field is a plus. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Scanning Operator 📍 Pittsburgh, Pennsylvania, United States On-site SPS Global is seeking a detail-oriented and service-focused Scanning Operator to support on-site business operations in Lake Mary, Florida. This role plays a key part in mail processing, document handling, business service center operations, and office support services while maintaining a professional and customer-first environment. The ideal candidate thrives in a structured setting, demonstrates strong operational accuracy, and consistently delivers exceptional service to both client and SPS employees. Job Overview The Scanning Operator provides comprehensive office and mail services, supporting inbound and outbound mail processing, shipping and receiving, document handling, business service center operations, and supply management. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoMail & Document Operations * Receive inbound mail and packages; sort and accurately input items into chain-of-custody software * Manage outgoing mail and package transactions * Perform shipping and receiving duties for materials and supplies * Notify employees upon receipt of inbound deliveries * Distribute mail and packages to company personnel * Serve as point of contact for mail and package inquiries Business Service Center & Equipment Support * Perform daily key operations of multifunction devices (MFDs), ensuring functionality and replenishing toner and paper * Assist with copy/print orders and monitor equipment for satisfactory performance * Submit work orders for service requests * Maintain the Business Service Center area in a neat and orderly manner Office & Hospitality Support * Monitor, replenish, and order office supplies (pens, paper, toner, etc.) * Service and restock pantry, barista, conference, kitchen, and meeting areas * Perform meeting room and conference room setups * Assist with building occupant moves within assigned facilities * Perform light maintenance and cleaning duties as assigned Client Service & Cross-Functional Support * Deliver 5-star customer service across all forms of communication * Build professional relationships with customers and internal teams * Maintain professionalism and composure when handling sensitive matters * Provide reception/concierge (front-of-office) coverage as needed * Train backup personnel and provide guidance on policies and procedures * Proactively seek additional work during downtime What We're Looking ForRequired * High School Diploma or equivalent * Ability to work assigned hours as determined by manager * Strong verbal and written communication skills * Excellent organizational and time management skills * Ability to multitask and work independently * Basic computer proficiency and ability to learn required systems * Professional appearance and adherence to company policies Preferred * 1+ years of related work experience * Working knowledge of multifunction device (MFD) equipment * Experience with shipping and receiving procedures * Ability to validate packing slips and ensure material accuracy Competencies * Strong customer service orientation * Attention to detail and operational accuracy * Organizational and multitasking capability * Independent and accountable work style * Problem-solving ability * Professional demeanor and reliability Physical Requirements * Ability to lift or move 40 lbs. or greater frequently * Ability to move packages using a wheeled cart (up to 60 lbs. capacity) * Ability to walk, bend, kneel, stand, and/or sit for extended periods * Manual dexterity for operating office machinery Travel: None or negligible What We Offer Career Growth: Opportunities to expand operational skills across mail, scanning, and office services. Learning & Development: A culture that supports continuous learning and professional growth. We Recognize Talent: Recognition programs available across all employee levels. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice. WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionLHH Recruitment Solutions is assisting on a search for a litigation legal assistant for a highly reputable law firm. This role would support attorneys that mainly practice commercial and business litigation. The firm will consider applicants with other types of litigation support experience. This firm offers exceptional benefits, upward growth and competitive compensation. Responsibilities: • Assist with preparation of various legal documents and client correspondence, • Assist with expense reports, attorney time entry, mailings and other administrative duties, • Open and close new matters, • Manage attorneys calendars and assist with scheduling depositions, hearings, meetings, etc., • Transcription of dictation, • Mange case and client files electronically, • e-Filing with various courts, • Coordinate conference rooms for meetings and calls, • Answer phones and direct messages appropriately Qualifications:, • Prior law firm experience 2+ years is preferred in as a legal assistant, • High school degree required; college degree preferred, • Tech skill and proficient with Microsoft Office and Adobe, • Strong typing skills of at least 50+ WPM, • Prior experience with iManage a plus, • Prior experience with BigHand a plus, • Prior experience with electronic court filings is preferred, • Knowledge of legal terminology and state and federal procedures, • Excellent interpersonal skills, strong communication written and verbal, • Ability to multi-task and have high attention to detail and confidentiality Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Full-time employment benefits include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and reimbursement and retirement programs. Available paid leave may include paid time off, parental and holiday pay. Pay Details: $28.00 to $39.00 per hour Search managed by: Erika McChesney Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Service Delivery Supervisor to come grow with our team in Pittsburgh, Pennsylvania! SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. The Service Delivery Supervisor (SDS) This position is responsible for overseeing all areas of Lockbox Processing. Provides leadership and functions as a working Supervisor by guiding and directing lockbox activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Service Delivery Manager. While overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. What you will do: Daily Operations Management: • Lead and supervise daily lockbox processing activities to ensure operational efficiency, • Supervise day-to-day operations to ensure compliance with agreed-upon service levels, • Monitor metrics of staff including productivity and quality, • Organize and assist in the control of project work as assigned, • Ensure that all standards and procedures are followed, • Communicate effectively with team members and management, • Support staffing and schedule planning, • Training and mentoring of staff ensuring all procedures and adhered to best practices being followed, • Analyze and react to the results of monthly metrics, • Take action to drive change and innovation that will transform our business, • Lead by example, • Participate in succession planning at the site The Lockbox Supervisor will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships. What we need from you: • 3+ years of related office experience. Preference in previous work in hospitality services such as hotels or concierge., • A positive and professional attitude with a willingness to go above and beyond for our customers., • Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc., • To be able to work both independently and being able to perform with minimal direction., • Previous management/ supervisor experience overseeing 5-10 employees., • Solid understanding of selling skills., • Exceptional computer skills., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)., • Physically able to talk on the phone and input data simultaneously., • Ability to lift or move 40 lbs. or greater frequently. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Technology Business Solutions (TBS) Director of Operations SPS is seeking a dynamic leader ready to guide a major operational site through cultural and technological evolution, ensuring the operation is positioned as a model of innovation and operational excellence within SPS and the industry. The Pittsburgh Director of Operations is responsible for overseeing the Document Processing Center operation ensuring that all departments work cohesively towards achieving strategic and contractual goals. This role requires a strong focus on process optimization, innovation, and leadership to drive operational excellence and ensure the gold-stand for customer experience. This role shapes the strategic direction of the Pittsburgh Center site by leading culture change, driving operational excellence, and implementing advanced technological transformations. This role requires a forward-thinking leader who can not only oversee daily operations but also champion initiatives that modernize processes and promote a high-performance, collaborative environment. This role will play a pivotal role in aligning the site's goals with SPS's broader vision and business strategy. Key Responsibilities: Strategic Leadership & Transformation: • Establish and execute the broader TBS strategic vision for the Pittsburgh Document Processing Center site, focusing on enhancing efficiency, service quality, and profitability., • Lead the transformation of the site by integrating advanced automation and digital technologies to streamline operations and drive long-term success., • Partner with senior leadership to develop and implement strategic initiatives that align with SPS's business objectives of operational efficiency and effectiveness and position the site for future growth., • Challenges the status quo and is passionate about addressing manual workflows and optimizing through automation or digital strategies., • Define key performance metrics and success criteria, ensuring all initiatives are aligned with broader organizational goals., • Oversee multiple departments and ensure alignment with the company's long-term objectives., • Lead cross-functional teams to achieve operational goals and objectives., • Analyze operational data to identify trends, issues, and opportunities for improvement., • Collaborate with senior leadership to develop and execute business strategies., • Ensure compliance with company policies, procedures, and regulatory requirements., • Champion technological change by introducing innovative solutions that elevate the lockbox processing capabilities., • Collaborate with senior leadership, internal IT and operational teams to develop and execute technical strategies, implementations, and optimization of new technology and automation systems., • Continuously assess, identify and improve technological processes to enhance productivity, reduce errors, and increase operational agility., • Provide training and support to ensure staff are proficient in utilizing new technologies and tools., • Develop and implement technical strategies to meet organizational needs and objectives., • Oversee technical teams and ensure they have the training and resources needed to perform their duties effectively., • Stay up to date with emerging technologies and assess their relevance to the organization., • Manage and optimize technical infrastructure, including hardware, software, and networks., • Ensure compliance with technical standards and regulatory requirements., • Cultivate a modernized and inclusive workplace culture that values collaboration, continuous improvement, and accountability., • Promote a mindset of resilience and adaptability among team members, equipping them to navigate through organizational and cultural changes., • Develop strategies to enhance employee engagement and motivation, creating an environment where all team members can contribute to the success of the enterprise, • Oversee the day-to-day operations of the lockbox facility, ensuring workflows are optimized to meet service standards and operational targets., • Lead from a perspective of "there is always a better solution" and regularly challenges models for improved results and customer experience., • Uses data to guide sound business decisions to support business change. Monitors and analyze operational metrics to identify trends, mitigate risks, and proactively address any issues that arise., • Practices Gemba, Kaizen, Value Stream Mapping in addition to adopting other practices/disciplines to ensure operational excellence and continuous process improvement., • Provide mentorship and support to staff to ensure professional growth and development and foster a high-performance culture., • Develop and implement talent development programs, supporting the professional growth and advancement of team members., • Serve as the primary point of contact for client interactions, ensuring their needs are met with customized solutions and high levels of service., • Maintain strong relationships with internal and external stakeholders to support business growth and client satisfaction., • Bachelor's degree in business administration, Operations Management, Information Technology, or related field; MBA preferred., • Minimum of 10 years leading teams in treasury services, cash management or financial services organizations., • Minimum of 5 years of strategic leadership experience with demonstrated success in driving technological innovation and cultural change in an operations environment., • Experience working in a BPO, Consulting, or Process Engineering is a plus., • Evangelist of Lean Manufacturing or Six Sigma methodologies is a definite plus, • Proven leadership capabilities with a track record of executing strategic plans and leading complex transformations., • Proven leadership skills with a track record of building and developing high-performing teams., • Strong problem-solving, decision-making, and analytical skills to drive data-informed business decisions., • Exceptional EQ, communication and interpersonal skills, with the ability to influence and inspire at all organizational levels., • Experience managing technology-driven transformations and implementing process improvements in lockbox or financial services is a plus. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$140,000—$160,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Job Title: Service Delivery Technical Support Position Summary: The Service Delivery Technical Support role serves as the first line of defense for all technical-related items within Lockbox operations. Acting as a subject matter expert, this individual will provide hands-on support for operational systems, client onboarding/testing, migrations, and technical upgrades. They will serve as a key liaison between Lockbox operations, internal technology partners, and client technical support teams, ensuring seamless communication, timely resolution, and professional engagement at every step. The position will include coverage during non-standard hours, weekends, nights, and holidays, as well as participation in on-call rotation to ensure continuous operational and client support. Key Responsibilities: • Act as the primary technical point of contact for Lockbox operations, supporting day-to-day issues, troubleshooting, and escalations., • Partner with internal IT and client technical teams to resolve issues, test solutions, and implement corrective actions., • Support new client onboarding, system migrations, and technical upgrades by coordinating testing, validation, and operational readiness., • Provide subject matter expertise on Lockbox systems, workflows, and integrations., • Maintain detailed documentation of issues, resolutions, and technical procedures to support knowledge transfer and continuity., • Monitor technical performance and proactively identify potential risks or gaps that could impact operations or client experience., • Collaborate with operations leaders to ensure processes align with system capabilities and best practices., • Escalate unresolved or high-impact issues appropriately while maintaining ownership until closure., • Ensure all interactions, internal and external, reflect professionalism, clarity, and client-first focus. Qualifications: • Strong understanding of system workflows, integrations, and testing methodologies., • Excellent problem-solving skills with the ability to troubleshoot across systems and networks., • Proven ability to communicate effectively with technical and non-technical stakeholders, including clients, with a professional, collaborative, solution-driven approach., • Detail-oriented with strong organizational skills and the ability to manage multiple priorities independently., • Proficiency in Lockbox processing systems and Microsoft Office Suite (Word, Excel, Outlook)., • 3+ years of technical or operations support experience, preferably in financial services, Lockbox, or payment processing (or equivalent experience)., • Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)., • Ability and willingness to work non-standard hours, including nights, weekends, holidays, and on-call rotation, to support a 24/7 production network. Preferred Skills • Experience with Lockbox operations or related payment/transaction processing systems., • Familiarity with migrations, system upgrades, and client testing processes., • Working knowledge of reporting tools, databases, or automation platforms. Physical Demands: • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)., • Physically able to talk on the phone and input data simultaneously., • Ability to lift or move 40 lbs. or greater frequently. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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