Property & Casualty Operations Manager
4 days ago
Dallas
Job DescriptionDescriptionAs a pivotal member of our organization, the chosen candidate will collaborate closely with key leaders, reporting to the SVP of Operations while working in tandem with the P&C leadership team. This role presents an exciting opportunity for professional growth and development in a fast- paced environment. Your duties will be to direct and lead the service team to build a top performing service platform with a principal focus on commercial property and casualty for the automotive dealerships. Key Responsibilities• Build a cohesive and high-performing service team aligned with BDA's mission and values. • Hire, train, and manage client service personnel., • Create and maintain training programs for both the client service team and sales team., • Foster a positive culture within the service team., • Assist the account service team in resolving client issues during the policy period., • Act as a liaison between the sales team and account servicing team., • Collaborate with sales leadership to enhance processes and efficiencies., • Actively develop and implement policies and procedures to enhance team efficiency., • Maintain and strengthen relationships with carriers and underwriters., • Monitor policy expirations and ensure timely processing of renewals., • Ensure partners receive accurate and high-quality data for quoting purposes., • Oversee compliance with all regulatory requirements and ensure adherence to industry standards., • Respond to client inquiries, addressing issues that escalate beyond the account service team., • Enhance client satisfaction and service delivery through effective leadership and operational excellence., • Provide strategic and tactical insights to maximize customer relationships and enhance service delivery., • Develop and enforce SOPs and timelines to ensure all guidelines are met consistently., • Excellent communication and interpersonal skills., • Ability to work collaboratively in a fast-paced environment., • Outstanding communication and organizational skills., • High level of integrity., • Strong leadership and interpersonal skills., • Excellent problem-solving and conflict resolution abilities., • Proficiency in process improvement and project management., • Experience in client relationship management and team dynamics., • Ability to work in office 3 days a week.