Member Services Representative - Weekend Mornings 7:30a-3p
13 days ago
Dayton
Job DescriptionPosition: Member Services Representative - Part Time - Weekend Mornings 7:30a-3:00p We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! Some of your responsibilities will include: Customer Service/Front Desk Activities: • Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome., • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests., • Respond to member questions and concerns in a timely and professional manner., • Conduct beverage or merchandise purchases on the point to sale system., • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.Club Cleanliness and Maintenance:, • Go above and beyond to keep the front desk area and lobby clean and orderly., • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights., • Regular cleaning of all exercise equipment and tanning beds., • Regular restroom and wet area cleaning and stocking.Qualifications & Requirements:, • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check., • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • Prior Customer Service experience preferred, • Must be 18 years of age or older., • High School diploma/GED equivalent required., • Upbeat, positive and professional attitude, • Punctuality and reliability are a must., • Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.Physical Demands/Requirements:, • Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion., • Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs)., • Ability to talk continually in person or on the phone during shift., • Maintain physical ability to administer CPR in the event of medical emergency., • Ability to see in normal visual range with or without correction., • Ability to hear in the normal audio range with or without correction.Why you should join Planet Fitness?, • Contribute to changing peoples lives every day by helping us create a healthier Planet!, • Work alongside an amazing group of talented, dynamic professionals!Want more reasons?, • Medical, Dental, Vision Insurance, • PTO Paid Time Off, • Free Black Card Membership, • 401(K) and Roth Retirement Savings Plans, • Healthcare and Dependent Care Flexible Spending Accounts, • STD, LTD, Term Life Insurance and other benefitsNote: We participate in E-Verify for all Utah locations.