Customer Service Representative
26 days ago
Beavercreek
Job Description We are looking for motivated people committed to a rewarding, long term career! Apply for our HVAC Customer Service Representative! • Field phone calls from customers needed HVAC services, • Outbound calling to customers with scheduling, appointment remainders, collecting payments, • Make and receive phone calls from technicians to communicate and prioritize work assignments, • Provide logistical support to the field to ensure maximum output per man-hour, • Dispatch appropriate technician to satisfy customer problem based on skill, nature of the problem, location of problem, and location of personnel, • Ensure proper paperwork is received by and from a technician as required, including work orders, tasking, start-up sheets, etc, • Assume receptionist duties, greet public and refer them to appropriate staff members, answer the phone, route calls, and take messages, • Occasionally go off-site to pick up supplies and equipment, and to make the weekly run to FedEx, • 5+ years experience in HVAC or related trades, • High School graduate., • Excellent communication skills (reading and writing), • Proficient in Microsoft programs (Word, Excel, Outlook), • Competitive salary, • Regular work hours; M-F, • Paid weekly, • Paid vacation, personal days, and paid holidays, • Medical, vision, and dental insurance, • Retirement planning, • Opportunity for advancement