Desktop Support Engineer
3 days ago
Los Angeles
Company Description Jobst IT Consulting is a Los Angeles-based Information Technology consulting firm that specializes in enterprise-level Managed IT services dedicated to delivering exceptional IT support and strategic technology solutions to businesses across Los Angeles. We pride ourselves on our client-centric approach, our proactive mindset, and our commitment to fostering a collaborative and growth-oriented environment for our team. We are looking for a driven professional to join us and make a significant impact on our clients. Role Description We are seeking a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will be on the front lines, providing exceptional hands-on and remote support to our diverse client base. You will be the "boots on the ground" technical expert, responsible for resolving user issues, deploying new systems, and ensuring our clients' technology runs smoothly. The ideal candidate has a passion for problem-solving, excellent communication skills, and a solid technical foundation in both Mac and PC environments. You will be a key part of our service delivery team, working closely with senior engineers to tackle challenges and deliver an outstanding client experience. Key Responsibilities • Provide timely and effective Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.)., • Act as a reliable point of contact for end-users, resolving issues both remotely and during on-site client visits throughout the Los Angeles area., • Install, configure, and deploy new Windows and macOS workstations and software for clients., • Assist users with Microsoft 365 and Google Workspace, including account setup, password resets, and application troubleshooting., • Deploy, configure, and troubleshoot client workstations and software using our Remote Monitoring and Management (RMM) platform., • Maintain clear and accurate documentation for service tickets, client configurations, and support procedures., • Participate in IT projects, such as new user onboarding, hardware refreshes, and software deployments., • Escalate complex technical issues to senior engineers when necessary, providing detailed information to ensure a swift resolution. Qualifications • Experience: A minimum of 2 years of hands-on experience in a help desk, desktop support, or field technician role. Experience in a Managed Service Provider (MSP) environment is strongly preferred., • Certifications: Required: At least one of the following foundational certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+., • Technical Skills:, • Strong proficiency in troubleshooting Windows 10/11 and macOS operating systems., • Hands-on experience supporting Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive)., • Familiarity with RMM tools (e.g., ConnectWise, Datto, Kaseya) and professional services automation (PSA) ticketing systems., • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPNs)., • Experience with hardware troubleshooting for PCs, Macs, and common peripherals., • Knowledge of cybersecurity best practices (MFA, phishing prevention, antivirus)., • Education: A Bachelor's degree in Information Technology or a related field is a plus. Personal Attributes • Exceptional problem-solving and critical-thinking skills., • Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users., • A strong customer-service orientation and a commitment to client success., • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment., • A proactive, self-starter who can work independently and as a collaborative team member. Logistical Requirements • Must currently reside in the Los Angeles area, with convenient access to West LA., • Must possess a valid California driver's license and a reliable vehicle for travel to our West LA office and various client sites., • This is a full time in office role requiring the ability to work from our West LA office and travel to client locations as needed. What We Offer • Competitive salary and performance-based incentives., • Comprehensive health and dental insurance., • Paid time off and holidays., • 401(k) with company match., • A budget for professional development, training, and certifications., • A collaborative and supportive team environment with opportunities for growth. Eligibility Requirements: • Must be legally authorized to work in the United States of America for any employer., • Candidates may be asked to undergo a background check, in accordance with local laws and regulations. To Apply: Please submit your resume and a brief cover letter. As a small test of your attention to detail, please include your favorite West LA restaurant in your response. Please, no recruiters and/or offshore outsourcing firms. Jobst IT Consulting Inc.'s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.