Account Executive
7 days ago
Plano
Role Overview: The Senior Manager, Account Executive – Insurance (Life & Annuities) is a strategic, client-facing role responsible for overseeing the financial, operational, and delivery performance of 2–3 existing Life & Annuities (L&A) insurance accounts in the BPS. This is not a new-logo sales role. Instead, the Account Executive operates as the Owner of the account, ensuring profitable growth, regulatory compliance, modernization success, and exceptional customer satisfaction. Key Responsibilities: Grow Your Customers: • Build and deepen trusted relationships with senior leaders across L&A customers, including Operations, IT, Claims, Actuarial, Distribution, Policy Admin, and Customer Experience., • Conduct regular QBRs aligned to the insurer’s business strategy — including modernization, digital transformation, cost optimization, and regulatory readiness., • Drive customer satisfaction and experience improvements, targeting a 50+ NPS. Grow the ISB – Insurance Financial & Delivery Performance: • Achieve 100% of revenue and profit targets for each assigned L&A account., • Ensure successful delivery of services and solutions across:, • Policy administration (new business, underwriting, policy servicing), • Claims processing, • Billing & payments, • Customer experience platforms (portals, CRM, digital servicing), • Infrastructure/Cloud operations supporting the insurance ecosystem, • Legacy modernization and transformation programs, • Monitor contractual obligations including SLAs, E&Os, data privacy, and regulatory thresholds., • Maintain a disciplined approach to DSO, forecasting accuracy, and AOP alignment., • Identify and support upsell/cross-sell initiatives such as:, • L&A modernization projects, • Cloud adoption and migration programs, • Data insights/analytics solutions, • Automation and AI-enhanced workflows, • Customer experience initiatives Forecasting & Strategic Account Planning: • Manage monthly forecasts for revenue, costs, and growth tied to insurer projects, run-rate services, and upcoming renewals., • Interpret market dynamics affecting L&A carriers—interest rate changes, product pressures, regulatory changes—and adjust account strategies accordingly., • Build and execute multi-year account strategies aligned to the insurer’s roadmap (e.g., transformation, cost reduction, digital service expansion). Customer Relationship Leadership: • Serve as the primary point of contact for L&A stakeholders, providing insights on delivery, modernization options, and business value realization., • Translate business challenges (e.g., aging legacy systems, claims leakage, call center inefficiency) into solution conversations with DXC teams., • Prepare and deliver executive-level reports, proposals, and value updates that highlight performance, risk areas, and opportunities. Team Leadership & Cross-Functional Influence: • Lead virtual teams across delivery, solutioning, finance, compliance, and transformation programs supporting the account., • Provide guidance and leadership to account managers, delivery leads, and SMEs, ensuring strong collaboration and role clarity., • Ensure the right capabilities are engaged (L&A SMEs, transformation leads, cloud architects, compliance experts) to support customer outcomes., • Promote learning, professional growth, and a culture centered on customer success and operational excellence. Own the Business – Insurance Accountability: • Be a role model for DXC values, demonstrating integrity, discipline, and accountability., • Understand and manage the contractual, financial, reputational, and regulatory risks specific to insurance engagements, including:, • Data privacy and security, • Claims and policy data accuracy, • State regulatory compliance (e.g., DOI requirements), • Customer information handling, • Ensure all transformation and run-rate services are executed with compliance, audit-readiness, and quality. Basic Qualifications: • Bachelor’s degree in a relevant field or equivalent experience., • 8+ years of experience working with or within an insurance organization (Life & Annuities strongly preferred)., • 3+ years in account leadership or client-facing delivery roles managing large-scale insurance accounts or programs., • Demonstrated success achieving revenue and profitability targets while delivering high-quality services., • Strong strategic planning, communication, and relationship-management skills., • Familiarity with L&A systems, processes, and ecosystem solutions (policy admin, claims, billing, distribution, digital CX)., • Continuous learner with strong interest in industry trends—AI in underwriting, cloud, modernization, regulatory changes, etc. Preferred Certification: • Advanced degree in business, insurance, or a related field., • Relevant certifications:, • Certified Account Manager (CAM), • Certified Strategic Account Manager (CSAM), • Insurance-specific certifications (e.g., LOMA, ALMI, FLMI) are a strong plus.