Operations Manager
il y a 15 heures
Lille
I. Position Overview This role takes the French subsidiary as the operational platform to build the local European operation system and oversee daily operational management. It focuses on order fulfillment, supply chain coordination, warehousing & inventory, after‑sales service, administrative operations, operational workflows, operational data, and issue closure in key markets of France and Europe, so as to improve operational efficiency, process standardization and cross‑departmental collaboration of European businesses. Candidates are required to possess Sino‑French cross‑cultural communication competence, enabling efficient collaboration with the China Headquarters, French subsidiary, local European teams and external service providers, and driving the implementation and continuous improvement of operational initiatives. II. Reporting & Stakeholder Relations • Direct Reporting Line: Head of International Business (China Headquarters) / General Manager of French Subsidiary, • Key Collaborators: European Sales Team, Supply Chain, After‑sales, Quality, Finance, HR, Regulatory Affairs of Headquarters, and local European external service providers, • Team Management: Guide, coordinate and supervise daily work of local European operational executives. III. Key Responsibilities Local European Operational Management Oversee daily local European operations by coordinating order fulfillment, warehousing & inventory, after‑sales service, administrative operations and other operational matters, ensuring stable, orderly and efficient operation of European businesses. Identify critical operational issues, clarify responsibilities, coordinate resources, optimize workflows and drive issue closure. Order Fulfillment & Supply Chain Coordination Manage local European order fulfillment, taking accountability for the timeliness, accuracy of order delivery and efficiency of exception handling. Liaise with Headquarters Supply Chain, European Sales Team and local European warehousing & logistics providers to monitor stock preparation, shipment, customs clearance, warehousing, dispatch and customer delivery. Warehousing & Inventory Management Establish and optimize the local European warehousing and inventory management system, with accountability for inventory accuracy, inventory turnover, stockout risk and inventory exception handling. Drive inventory counting, safety stock management, inventory turnover improvement, slow‑moving inventory follow‑up and related exception resolution. After‑sales Service Operational Management Build and manage local European after‑sales service workflows, taking accountability for after‑sales response efficiency, service quality and customer issue closure. Coordinate customer feedback, work order circulation, technical support, maintenance, replacement processing and service result tracking. Administrative Operational Management Organize and manage daily administrative operations of the French subsidiary and local European entities, including office support, supplier coordination, basic procurement, document management and routine operational support. For professional matters involving finance, human resources, legal affairs, regulatory compliance and quality management, facilitate engagement of professional resources from Headquarters or local Europe, and follow up on implementation outcomes. SOP & Workflow Development Develop, optimize and monitor execution of Standard Operating Procedures (SOPs) for local European operations, covering order fulfillment, inventory management, after‑sales service, administrative operations, exception handling and cross‑departmental collaboration workflows. Establish standardized mechanisms with clear workflows, responsible parties, timelines, data records and issue closure for all operational activities. Operational Data & Management Reporting Build the European operational data system and management reports, covering order delivery, inventory accuracy, after‑sales response, maintenance cycle, operational exceptions and customer complaints. Regularly deliver operational progress updates, issue lists, risk alerts and improvement proposals. Sino‑European Cross‑cultural Collaboration Facilitate information synchronization, demand feedback and issue resolution between the China Headquarters and local European teams. Accurately interpret requirements from Headquarters, develop executable plans tailored to local European realities, and drive implementation of relevant initiatives in Europe. IV. Job Requirements • Bachelor’s degree or above; majors in Operations Management, Supply Chain Management, International Trade, Business Administration, Engineering, Medical Devices or related fields are preferred., • Minimum 5 years of experience in operations management, supply chain, service operations, project management, overseas subsidiary operational support or cross‑departmental management., • Long‑term residence or work experience in France, with familiarity of the local French and European business environment, supplier communication norms and fundamental workplace culture., • Strong overall coordination capabilities, with proven ability to drive work implementation under immature workflows and ongoing organizational setup.
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