End User Support Specialist
2 days ago
Grenoble
End User Computing (EUC) Specialist | Desktop Support Engineer | Onsite | France | B2B Freelance Contract Location: France (Onsite) Job Type: Full-Time (Freelance / B2B Contract) Rate: €3200/month Schedule: Monday–Friday | Standard Business Hours Overview We are seeking a skilled End User Computing (EUC) Specialist / Desktop Support Engineer to provide onsite IT support in a corporate enterprise environment in France. The ideal candidate will have strong experience in deskside support, EUC tools, and enterprise IT service management. Key Responsibilities • Deliver end-to-end IT support for desktops, laptops, and end-user devices (hardware, software, and connectivity), • Handle IMAC activities (Install, Move, Add, Change) and break/fix support, • Manage device lifecycle including OS imaging, patching, configuration, and hardware replacement, • Utilize SCCM, Intune, and ServiceNow for ticketing, asset tracking, and remote support, • Perform software installation, updates, and patch management aligned with IT policies, • Provide deskside and remote support for Microsoft Office, Outlook, VPN, and business applications, • Ensure endpoint security compliance, antivirus monitoring, and policy enforcement, • Deliver VIP / executive support and manage critical escalations, • Support printers, scanners, and peripherals troubleshooting and maintenance, • Assist with Active Directory tasks (user accounts, password resets, access management), • Maintain technical documentation, asset inventory, and knowledge base updates, • Support Windows environments, with basic knowledge of macOS and mobile device support, • Proven experience in EUC / Desktop Support / IT Support roles, • Strong hands-on expertise with Windows 10/11, Microsoft 365, SCCM, Intune, ServiceNow, • Knowledge of Active Directory, VPN, and basic networking, • Experience in hardware troubleshooting and endpoint management, • Familiarity with ITIL framework, • Strong communication skills; French language Expertise is a plus but at least B2 Proficiency in French & English required in both