Paris
Consultant ServiceNow – Employee Center Pro | Content Publishing & Content Governance Description du poste: Dans le cadre de projets de déploiement ou d'évolution de ServiceNow Employee Center Pro, nous recherchons un(e) consultant(e) spécialisé(e) dans la migration, la gouvernance et la publication de contenus. Vous serez responsable de l'analyse, de la rationalisation et de la migration des contenus existants vers Employee Center Pro, de leur intégration dans la taxonomy, ainsi que de la mise en place d'un modèle de Content Governance permettant aux équipes métiers de gérer leurs contenus de manière autonome. Missions principales: • Analyser, rationaliser et préparer les contenus à migrer., • Piloter ou accompagner la migration des contenus dans ServiceNow Content Publishing., • Structurer les contenus dans la taxonomy Employee Center Pro (topics, sous-topics)., • Définir et mettre en œuvre les processus de Content Governance (rôles, validation, publication, revue, archivage)., • Garantir la qualité, la cohérence et la maintenabilité des contenus., • Former et accompagner les équipes métiers sur les bonnes pratiques de gestion de contenu., • Collaborer avec les équipes ServiceNow, UX, portail, Product Owners et architectes afin d'assurer une expérience utilisateur cohérente. Compétences requises: • Excellente maîtrise de ServiceNow Employee Center Pro., • Expérience confirmée sur Content Publishing et Content Governance., • Bonne compréhension de la taxonomy Employee Center., • Connaissance des interactions entre contenus, portail, pages, widgets, topics et expérience utilisateur., • Expérience des projets de migration et de rationalisation de contenus., • Maîtrise des principes de gouvernance documentaire et du cycle de vie des contenus., • Capacité à animer des ateliers métiers, produire des plans de migration et former des utilisateurs non techniques., • Expérience des environnements multi-métiers (RH, IT, Finance, Achats, Juridique, etc.) appréciée. Profil recherché: Rigoureux(se), autonome et doté(e) d'un excellent relationnel, vous êtes capable de concilier les besoins métiers avec les standards ServiceNow afin de mettre en place une gouvernance simple, durable et centrée sur l'utilisateur. English Version: ServiceNow Consultant – Employee Center Pro Content Publishing, Governance & Content Migration Role Overview: We are looking for a ServiceNow Consultant specializing in Employee Center Pro Content Publishing, Content Governance, Taxonomy, and Content Migration to support the implementation or evolution of a ServiceNow Employee Center Pro portal. The consultant will lead the assessment, rationalization, migration, governance, and ongoing management of portal content while enabling business teams to become autonomous content owners. The role requires strong expertise in ServiceNow Employee Center Pro, Content Publishing, Content Governance, and Employee Center taxonomy. Key Responsibilities: Content Assessment & Migration • Analyze existing content and identify content to migrate, merge, rewrite, archive, or retire., • Detect duplicate, obsolete, non-compliant, or ownerless content., • Develop and execute a content migration strategy and migration matrix., • Rationalize content before migration to avoid replicating legacy structures., • Prepare and migrate content into ServiceNow Content Publishing., • Adapt content to Employee Center Pro standards and validate editorial quality, consistency, and readability., • Perform post-migration validation and quality assurance. Taxonomy & Information Architecture • Organize content within the Employee Center taxonomy., • Map content to appropriate topics and subtopics., • Challenge and improve information architecture to optimize user navigation., • Collaborate with portal teams to ensure effective exposure of content through pages and widgets. Content Publishing & Governance • Configure and leverage standard ServiceNow Content Publishing capabilities., • Support the implementation of Content Governance processes., • Define content roles and responsibilities (Author, Contributor, Approver, Owner, Administrator)., • Establish governance policies covering publication, approval, review cycles, expiration, updates, and archiving., • Design sustainable content request and approval workflows using standard ServiceNow capabilities. Business Enablement • Train business users on content creation, publishing, maintenance, and governance., • Promote editorial best practices for Employee Center Pro., • Support content simplification and user-focused rewriting., • Explain the impact of taxonomy on content discoverability., • Produce training materials, user guides, and change management documentation. Quality & Continuous Improvement • Define editorial quality standards and publication criteria., • Establish KPIs for content quality, ownership, lifecycle, usage, and maintenance., • Conduct periodic content reviews with business owners and recommend continuous improvements. Required Skills: ServiceNow • Strong experience with ServiceNow Employee Center Pro., • Strong knowledge of Content Publishing., • Strong knowledge of Content Governance., • Solid understanding of Employee Center taxonomy., • Understanding of the relationships between content, topics, portal pages, widgets, and user experience., • Ability to leverage standard ServiceNow capabilities without unnecessary customization., • Understanding of the boundaries between portal content, Knowledge Management, Service Catalog, internal communications, and portal pages. Functional & Editorial • Experience analyzing, structuring, simplifying, and rationalizing enterprise content., • Strong understanding of content governance and content lifecycle management., • Excellent writing and content editing skills., • Ability to transform business content into user-centric portal content., • Experience working with cross-functional stakeholders (HR, IT, Finance, Procurement, Legal, Facilities, Internal Communications, etc.). Project Delivery • Experience leading content migration initiatives., • Ability to develop migration plans and facilitate business workshops., • Experience documenting governance decisions and training non-technical users., • Ability to collaborate with Portal teams, UX, ServiceNow developers, Product Owners, and Solution Architects. Deliverables • Content inventory and migration matrix., • Content rationalization recommendations., • Content-to-taxonomy mapping., • Migrated or migration-ready content., • Content governance framework., • Roles and responsibilities model., • Content lifecycle processes (creation, approval, publication, review, archival)., • Training materials and editorial guidelines., • Workshop documentation and governance decisions. Experience • Proven experience with ServiceNow Employee Center Pro., • Hands-on experience with Content Publishing and/or Content Governance., • Experience delivering enterprise content migration or content rationalization projects., • Experience training business users and supporting organizational change., • Experience with enterprise portals, intranets, digital workplaces, or knowledge platforms is highly desirable., • Experience in multi-business or international environments is a plus. Success Criteria • Successfully rationalize and migrate content without replicating legacy issues., • Build a clear and effective Employee Center taxonomy., • Implement a simple, sustainable content governance model., • Enable business teams to manage content independently., • Deliver reliable, user-centric, maintainable content., • Work closely with portal development teams to ensure consistency across pages, widgets, navigation, and content. I look forward to receiving your updated CV!