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Location: 5 Avenue Bernard Vos, 69780 Mions Reporting Line: Operations Manager Contract Type: CDI Schedule: TBD, night shift hours possibly involved Role Summary The Team Leader is responsible for supervising night shift operations at the sorting center. This includes managing parcel flows, resolving exceptions, and ensuring compliance with safety and quality standards. The role requires hands-on leadership, clear communication, and strong organizational skills to maintain operational discipline and support team performance. Key Responsibilities Supervise parcel sorting and rerouting activities during night shifts Manage unplanned parcels and exceptions (e.g., relabeling, missing tracking) Monitor parcel flow and identify anomalies (e.g., parcels without exit trace) Ensure timely departures and adherence to operational procedures Lead and motivate a team of approximately 10 operators Train new staff on core processes: injection, sort route mode, sort parcel mode Enforce safety standards and verify palletization and documentation accuracy Report daily shift performance and issues to the Ops Manager Working Conditions Night shift work in a dynamic warehouse environment Team-based operations requiring adaptability and resilience Opportunity for career progression to permanent contract Good-to-Have Qualities Experience in anomaly management and flow optimization Initiative, responsiveness, and team spirit Ability to work under pressure and prioritize effectively Clear and confident communication with cross-functional teams Must-Have Requirements Minimum 3 years of experience in logistics or warehouse operations Proven ability to manage teams in a fast-paced environment Strong leadership and organizational skills Proficiency in parcel tracking systems and warehouse tools Fluent in French; English is a plus Education: High School

This position can base at Mions or Compans The Quality & Exception Parcels Team Leader is responsible for ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting. Responsibilities 1. Management of Unplanned and Exception Parcels: • Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.)., • Identify, prioritize, and resolve parcel anomalies during the start of each shift., • Ensure rigorous follow-up of exception parcels and coordinate their processing with operators. 2. Relabeling Operations (Rerouting): • Manage relabeling operations for parcels when necessary., • Check label compliance with established standards. 3. Monitoring Parcels Entering the Warehouse Without an Exit Trace: • Reduce "lost" parcels within the warehouse., • Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled). 4. Training and Support for Other OPS Team Members: • Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes., • Schedule training sessions as needed for new arrivals on injection and sorting processes. 5. Team Supervision: • Supervise, train, and support the three operators under their responsibility., • Organize daily tasks and ensure an efficient distribution of workloads. 6. Follow-Up and Reporting: • Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered. Job Requirements: Technical Skills: • Strong knowledge of logistics processes., • Ability to analyze and solve problems independently., • Proficiency in warehouse management tools and parcel tracking software. Managerial Skills: • Natural leadership to supervise and motivate a team of five operators., • Ability to work under pressure and effectively prioritize tasks., • Strong communication skills to relay information to the OPS Manager. Personal Qualities: • Precision and organizational skills., • Proactivity and a sense of initiative., • Team spirit and excellent interpersonal skills. Experience: • Previous experience in team management within a logistics environment., • Knowledge of anomaly management flows is a plus. As a technology-driven logistics and supply chain company, we encourage employees to innovate and pursue excellence. By embedding an entrepreneurial culture throughout the organization, we encourage our employees to think and act with an entrepreneurial mindset and actively explore new business opportunities and solutions. Moreover, our work atmosphere is fast-paced and highly efficient, unleashing the potential of employees, driving continuous innovation and development in the company. We advocate the customer-oriented approach, driven by providing excellent services and products. At the same time, we emphasize transparency of goals and smoothed information flow, ensuring that every employee has a clear understanding of the company's goals and strategic direction, and to promote collaboration among team members to address market changes and challenges. We value the growth of our employees, providing them with excellent learning and growing opportunities. As well as through the establishment of incentive programs, giving the timely recognition to stimulate enthusiasm and creativity in work.

Location: Cainiao Logistics Warehouse – 5 Avenue Bernard Vos, 69780 Mions Reporting Line: Site Director Contract Type: CDI (Contract Cadre) Schedule: 35 hours per week with night shift hours Role Summary The Sorting Operations Manager is responsible for overseeing the end-to-end performance of sorting activities at the Mions logistics center. This includes planning, execution, and continuous improvement of parcel sorting operations, ensuring alignment with delivery schedules, quality standards, and cost targets. The role requires strong leadership, analytical skills, and cross-functional coordination to maintain operational excellence in a high-volume, time-sensitive environment. Key Responsibilities Manage daily and weekly sorting operations based on parcel volume forecasts and delivery partner capacity Plan and allocate sorting resources, including personnel and equipment, to meet operational targets Coordinate with internal teams (Linehaul, Delivery, Commercial, Quality, Projects) to ensure smooth execution Monitor and control operating costs, material consumption, and resource utilization Track and improve quality indicators and customer satisfaction metrics Collaborate with the quality team for daily and weekly reviews of performance data Identify root causes of operational issues and implement corrective actions Ensure compliance with safety standards and operational procedures Lead and develop sorting teams to maintain high performance and engagement Working Conditions Fast-paced logistics environment with night shift operations Team-based work culture focused on performance and quality Opportunity for career progression Must-Have Requirements: Minimum 5 years of experience in a similar logistics or warehouse operations role Proven ability to manage sorting flows, personnel planning, and operational KPIs Fluent in written and spoken English Proficiency in Microsoft Office (Excel, Word, PowerPoint) Experience with Warehouse Management Systems (WMS) Strong analytical skills and results-oriented mindset Ability to lead cross-functional coordination and drive continuous improvement Good-to-Have Qualities Experience in managing peak volume periods and exception handling Familiarity with parcel tracking systems and logistics automation tools Strong communication and interpersonal skills Adaptability to organizational changes and evolving operational needs

Role Summary The Operations Manager is responsible for managing and optimizing the daily activities of delivery operations within their territory, ensuring a seamless customer experience, efficient workflows, and high service quality. Reporting to the Regional Manager, the role is operationally focused, with an emphasis on short-term tactical execution, problem-solving, and team coordination. Key Responsibilities 1. Customer Experience (Daily Operations Focus):The core objective of this role is to ensure every delivery meets or exceeds customer expectations. The Operations Manager oversees the execution of delivery schedules, proactively resolves operational issues, and ensures all processes align with CAINIAO’s customer-first standards. This includes monitoring performance, addressing service failures, and ensuring delivery timelines are consistently achieved., 2. Operational Leadership and Team Coordination:The Operations Manager leads the day-to-day activities of the local delivery team, including drivers, delivery coordinators, and station personnel. The focus is on maintaining motivation, resolving immediate challenges, and ensuring tasks are completed effectively. By fostering a collaborative environment, the Operations Manager ensures that the team operates cohesively and efficiently., 3. Team Management ● contribute to team development, coaching team members, and ensuring the team’s ongoing alignment with company objectives. ● Ability to evaluate team’s performance using KPIs, provide feedback, and promote growth by delegating responsibilities and offering development opportunities. ● Team Player with a Growth Mindset: Values collaboration and is committed to personal and professional growth. Able to adapt to and embrace new methodologies, technologies, and processes that benefit the team. 4. Tactical Execution and Short-Term Planning:This role requires the ability to translate strategic objectives into actionable plans for daily and weekly operations. The Operations Manager ensures efficient allocation of resources, oversees daily route optimization, and adjusts operations dynamically to meet shifting demands or unexpected challenges., 5. DSP Partnership Management:The Operations Manager supports the development and maintenance of strong partnerships with Delivery Service Providers (DSPs) by ensuring smooth collaboration and alignment on operational targets. This includes managing daily interactions, monitoring DSP performance, and ensuring adherence to CAINIAO’s quality standards., 6. Process Optimization and Problem-Solving:The Operations Manager identifies operational bottlenecks and implements immediate solutions to improve efficiency and reduce costs. Key Qualifications ● Education:Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus). ● Experience: • At least 3 years of experience in delivery operations, logistics, or supply chain management in a supervisory or managerial capacity., • Strong leadership and people management skills with a hands-on approach., • Excellent organizational and problem-solving abilities., • Proficiency in delivery management systems and data analysis tools., • Demonstrates proficiency in Excel and strong analytical thinking skills to interpret data, solve problems, and data-driven decision-making, • Proactive and Results-Oriented: Demonstrates the ability to anticipate issues, and take proactive steps to achieve operational goals., • Ability to Collaborate with teams to evaluate existing processes and lead efforts to continuisly improve performance, • Availability to work flexible hours, including weekends or holidays, based on operational needs., • Familiarity with regional logistics networks and regulatory requirements.