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Position Summary: This is a demanding position consisting of controlling a team of drivers / delivery people in charge of picking up and delivering sensitive shipments in the Lyon region. (Controlled temperature, regulated products, dedicated and urgent transport, etc.) This role requires a high level of concentration and the ability to manage a lot of information especially in times of rush. This position relies on both a flexible approach to working hours and to-do list, as well as the ability to work and interact with people at all levels and from different departments. Support the Store Manager in the pre-packaging and packaging preparation aspects of day-to-day operations. Primary Duties and Responsibilities: -Provide drivers with all relevant and appropriate information for shipments. -Updating and tracking our computer systems such as World-STAR, DASH Monitor, TMS, Emails and Data Backup System. -Download data for analysis and distribution to customer services and other World Courier offices world. -Preparation of specialized packaging and temperature-controlled shipments. - Check the stock of packaging, supplies, and ensure that there is no break in the supply chain. -Monitoring of refrigerated systems and enclosures (cold rooms/refrigerators/freezers) -Cleaning, reconditioning and preparation of specialized packaging. (Reverse logistic) -Scan and fill operational documents. -Help drivers load/unload vehicles if necessary. (Handling, use of an electric pallet truck, etc.) Specific tasks and Responsibilities: -Able to follow procedures and instructions. -Able to provide relevant information upon request -Good communication skills – verbal and written -Excellent organizational and time management skills Skills, Knowledge, and abilities required: - French mother tongue - Good level of English - Possession of a valid driver’s license - Autonomy - Rigor - Collaboration and good social relations. (Teamwork skills) - Initiative and responsibility. - Good use of the computer tool - Sense of priorities. - Ability to work flexibly. Work Environment: Dedicated workstation in the open space on the ground floor with access to all workstations and the warehouse. Organizational Structure: The Dispatcher/Preparer is under the responsibility of the Supervisor/OPS
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