• Respond to enquiries from agents and clients within time limit and in a professional manner
• To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
• Prepare contracts and ensure maximum conversion of all business taken
• To conduct show-rounds for existing bookings and for new clients in a timely and professional manner
• To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager
• Ensure client receives a detailed event order in advance of their event
• Produce and distribute weekly sheets listing forthcoming events
• Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send to the client
• Update & maintain sales contact lists and account information in Anais
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
• Systems used: Delphi.fdc, Opera, ANAIS, Lanyon
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- £12.33 hourly
- Annual Bonus
Hospitality • 51-250 Employees
Hiring with us since May, 2022
Ibis London Earls Court provides guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment!