Event Executive

Events & Promotion

2 July 2022178 views

Event Executive

MAIN RESPONSIBILITIES

• Respond to enquiries from agents and clients within time limit and in a professional manner

• To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.

• Prepare contracts and ensure maximum conversion of all business taken

• To conduct show-rounds for existing bookings and for new clients in a timely and professional manner

• To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager

• Ensure client receives a detailed event order in advance of their event

• Produce and distribute weekly sheets listing forthcoming events

• Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within guidelines issued

• Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send to the client

• Update & maintain sales contact lists and account information in Anais

• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.

• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.

• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required

• Systems used: Delphi.fdc, Opera, ANAIS, Lanyon

• Provide efficient, friendly and professional service to all guests.

• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

  • Experience
    Required
  • Employment
    Full-time
  • Salary
    £12.33 hourly
  • Benefits
    Annual Bonus

pin iconStrand and Whitehall, London

Expires in 21 days

Hospitality • 51-250 Employees

Hiring with us since May, 2022

Ibis London Earls Court provides guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment!

Hiring by

Olivier Six
Olivier Six
Active 29 days ago

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