Senior IT Engineer
2 days ago
London
Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world's largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories and building long-lasting emotional connections with people. Our headquarters are in London, and we operate globally, with a regional office in Dubai. We're unique in how we bring together creative, technology and production under one roof. We're a team of around 70 talented individuals who have built a fantastic community we're collaborative, passionate and social. This role is 5-days per week in our Farringdon, London office. This is an exciting opportunity to work in a varied IT role in a creative, fast-moving studio. As our IT Support Engineer, youll be the friendly face and first point of contact for all things IT, helping to keep our people connected and our systems running smoothly. Youll be the go-to problem solver for our team, helping fix issues, set people up for success, and ensure every system, device and network stays reliable, secure and efficient. Youll handle a mix of 1st and 2nd line support (with exposure to 3rd line), getting involved in everything from setting up new equipment and resolving issues, to supporting our cloud systems and improving the way we work. Youll work closely with our IT Systems Administrator and wider team, learning on the job, developing your technical skills, and playing an important role in helping our studio run at its best. Were looking for someone who loves helping others, thrives in a fast-paced creative environment, and enjoys finding simple solutions to technical problems. Be the first point of contact for IT support - troubleshooting hardware, software and access issues. Support the setup and maintenance of our cloud systems (M365, G-Suite), network infrastructure and Active Directory. Assist with server maintenance, backup processes and monitoring system performance. Manage hardware setup, upgrades and asset tracking. Build great relationships across the business, helping raise IT confidence and capability. Experience in an IT support role, ideally within a small or medium-sized business where youve worn a few hats. Working knowledge of Windows Server environments, M365 and general network troubleshooting. A calm, methodical problem-solver who enjoys helping people. Awareness of GDPR and IT security principles. Certifications such as CompTIA A+ or ITIL Foundation are a plus. Bonus if youve supported creative studios or production environments before. w/c 17th Nov: 1st stage - Teams call with IT Systems Administrator (hiring manager) & Pipeline Manager w/c 24th Nov: Final stage with the IT Systems Administrator & Fractional IT Director, including a short pre-prepared task to showcase your approach.