2nd line it support jobs in RotherhamCreate job alerts

3 Line Support Engineer Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The IT Support Engineer will play a key role in delivering, maintaining, and supporting the IT infrastructure and services across a group of companies. The role provides 3rd line technical support, leads or supports infrastructure projects, and contributes to the design and delivery of a secure, scalable, and resilient IT environment that underpins business operations and growth. Responsibilities Provide 3rd line technical support across the Group, resolving complex incidents efficiently and effectively. Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise. Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs. Maintain detailed documentation of systems, procedures, and incident resolutions. Monitor system performance, ensuring uptime, reliability, and adherence to security best practices. Manage and maintain core IT infrastructure, including Microsoft 365, Azure, Intune MDM, and on-premise servers. Support infrastructure projects such as cloud migrations, network upgrades, and system integrations. Configure and maintain networking equipment (firewalls, switches, routers, and wireless networks). Administer user access, permissions, and security configurations via Azure AD and Entra ID. Manage device provisioning and endpoint compliance using Intune and Endpoint Manager. Maintain and test backup, disaster recovery, and business continuity systems (e.g., Veeam, cloud backup). Support compliance with Cyber Essentials and other information security standards. Implement and manage security tools such as MFA, conditional access, and email/web filtering. Ensure patching, updates, and antivirus systems are current and effective. Experience needed Minimum 5 years' experience in IT support, including significant 3rd line and project-based work. Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Experience with Azure AD / Entra ID, Intune MDM, and Windows Server environments (2016/2019). Strong understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-company environments. Solid troubleshooting and problem-solving skills across infrastructure, networking, and user endpoints. Excellent communication and stakeholder management skills. Proactive, self-driven, and adaptable approach to work. Analytical and methodical approach to problem-solving. Strong attention to detail and accuracy. Excellent time management and prioritisation skills. Ability to work collaboratively within a team and independently when required. Customer-focused, with a commitment to continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Technician - Sheffield / Hybrid Working We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users. You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls). You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement. What we’re looking for: • 2+ years’ IT support experience, • Strong knowledge of Windows and Microsoft 365, • Understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Experience with remote support tools What’s on offer: • Competitive salary, • Hybrid working, • Training and development, • Supportive team environment If this sounds of interest, please apply with your latest CV or get in touch for more details. IT Support Technician - Sheffield / Hybrid Working

Second Line Support Engineer - Sheffield - £32,000 - Onsite We’re working with a well-established IT support provider. Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team. This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects. What you’ll be doing: • Handling escalated incidents and service requests as part of the 2nd line support team., • Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure., • Managing user accounts, permissions, and email systems (M365/Exchange) ., • Providing remote support, with occasional visits to client sites., • Diagnosing and resolving hardware, software, and basic networking issues., • Supporting IT projects, including system upgrades and migrations. What we’re looking for: • Strong knowledge of Microsoft 365 and Windows systems., • A hands-on, problem-solving mindset with a willingness to learn., • Someone who thrives in a varied and busy role. What’s on offer: • 25 days holiday plus bank holidays., • Pension scheme., • Ongoing training, mentoring, and career development.

IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engine

Application Support Analyst - Microsoft Dynamics 365 - Eco Services Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Role Snapshot: Salary: to £45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills.Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. xrnqpay Call Experis IT on (phone number removed) for more detail Remote working/work at home options are available for this role.

Project Engineer - Sheffield Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. • Excellent opportunity to join a growing managed IT services division within an established organisation., • Sheffield-based, full-time permanent role with a strong focus on client onboarding and technical support., • Hands-on position covering Microsoft 365, Azure / Entra ID, Windows Server, networking, endpoints, and cloud infrastructure., • Salary range £30,000-£35,000 with clear progression opportunities and ongoing training., • To apply, please email Who is the client? Our client is an established technology provider that has recently expanded into managed IT services, supporting a diverse client base across both IT and telecommunications. They operate in a fast-paced, multi-customer environment, with a strong focus on service quality, customer experience, and continuous improvement. What will you be doing? In this role, you'll act as a key technical contact for onboarding new customers, taking ownership of implementations from initial setup through to full handover into support. You'll work across Microsoft 365, Azure, Windows Server, networking, and endpoint environments to ensure clients are set up securely and efficiently. Alongside onboarding, you'll provide 2nd/3rd line support across a range of client environments, troubleshooting issues, performing system health checks, patching reviews, and service audits. You'll liaise with third-party vendors, maintain accurate documentation, and proactively identify improvements across customer systems. What will you need? • Experience in a 2nd / 3rd line IT support role (MSP or multi-client environment preferred), • Strong hands-on experience with Microsoft 365 and Azure / Entra ID, • Experience with onboarding, migrations, or project-based work, • Solid Windows Server and core infrastructure troubleshooting skills, • Good networking knowledge (DNS, DHCP, VPNs), • Strong problem-solving ability and attention to detail, • Confident communication skills with non-technical users, • Ability to manage multiple tasks and work independently What would be desirable? xrnqpay • Knowledge of backup and disaster recovery solutions (Veeam, Datto, Acronis), • Familiarity with cloud-based VoIP platforms, • Experience supporting remote users and office networks, • Understanding of cyber security best practices and endpoint protection, • Exposure to ITIL frameworks and ticketing systems, • Experience delivering user training or knowledge sharing To Apply Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, 2nd Line, 3rd Line, MSP, Microsoft 365, Azure, Entra ID, Windows Server, Networking, DNS, DHCP, Cloud, Onboarding, Migrations, Backup & DR, Cyber Security, Ticketing Systems

Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Utilising advanced robot technology a

A leading packaging manufacturer in Rotherham is seeking an IT Services Technician to enhance their IT Department. This role offers a competitive salary and various benefits including a generous bonus scheme. The ideal candidate will have a strong background in IT support with skills in hardware tro

Due to continued international growth, we are looking to enhance our internal IT department with 1st and 2nd line support and monitoring functions to configure, maintain, and troubleshoot existing hardware and software systems based on O365 and Azure. Utilizing advanced robot technology and modern m

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren’t just looking for someone to "manage" a process — we need someone who’ll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you’ll need to be passionate about technology, data, product and process excellence. You’ll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects’ experiences and our risk & control frameworks. What you’ll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you’ll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: Strategic Review: You’ll analyse control metrics, looking for friction or control failures that drive risk or customer pain. Product Partnership: You’ll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You’ll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. Deep Dive & Design: You’ll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. Control Testing: You’ll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You’ll Drive: Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we’re looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

IT Support Technician - Sheffield / Hybrid Working We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users. You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls). You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement. What we’re looking for: 2+ years’ IT support experience Strong knowledge of Windows and Microsoft 365 Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with remote support tools Excellent communication skills and a user-focused approach Any exposure to Azure, AWS, virtualisation, or scripting would be beneficial. What’s on offer: Competitive salary Hybrid working Training and development Supportive team environment If this sounds of interest, please apply with your latest CV or get in touch for more details. IT Support Technician - Sheffield / Hybrid Working

Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. They are looking to hire an immediately available IT Engineer to cover 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. This role can more to a permanent position for the right candidate. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with an experienced IT Engineer. This role will take responsibility for the day to day running of the IT department, supporting the IT manager and providing the 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Management Specialist About this role Data is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality. We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions. What you’ll do With the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by: Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunities Work with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data share Identifying, assessing and reporting on data management related issues across the UK business Providing advice across the business on how we drive value and change through great data management Insert yourself in to change forums to ensure data is a key consideration as the business creates new products and services Evolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilities Engaging with UK, US and Canada stakeholders to share, assess and improve data management practices Execute and engage in data management assessments through control performance or 2nd and 3rd line review Coach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind it What we’re looking for You don’t need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to: Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an owner Use judgment come to the right solution whilst using influence, a strong network and communication skills to drive change Be able to influence decisions, have a strong network and communication skills to drive change Help data owners understand more about the data they use or create and the further embed the value of good data management Guide data owners and data users through the completion of relevant data management activities using established procedures / frameworks Bring new ideas and establish new processes that support the UK data strategy Support the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changes Be an advocate for great data management practices across the business Perform risk and control requirements where applicable Help the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectiveness Have a strong passion for learning and taking an interest in the industry as a whole Experience in any of the following would be great, however we will help you develop in these areas too Understanding of, or interest in, Data Management & Data Risk Management Ability to manage a process Basic knowledge of Cloud data / AWS Experience in managing and delivering large value add activities Risk Management fundamentals Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good