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Front of House Assistant We are looking for a Front of House Assistant to join our team at Eden Locke, Edinburgh . Our teams bring our vision of soulful hospitality to life, creating memorable experiences for our guests across our locations in the UK and Europe. When and Where? 24 hours per week, over 3 days We believe in working flexibly, including flexibility around working days, weekends, bank holidays and working hours. About Eden Locke Eden Locke is a peaceful haven for sleeping, working and living, just minutes from Edinburgh’s main sights. Set behind a beautiful Georgian façade, our 72 apartments combine the comfort of home with thoughtful design and warm hospitality. About the Job As a Front of House Assistant , you will make sure our guests receive a warm and welcoming experience from arrival to departure. Your responsibilities will include: • Welcoming guests and supporting check ins and check outs • Handling bookings, payments and guest requests • Welcoming guests and helping in our F&B areas • Delivering food and drinks and keeping the space clean and inviting • Handling guest issues with a positive and solution focused approach • Supporting events and activations • Working flexibly across the hotel and supporting your colleagues • Following hotel, health and safety and brand standards What We're Looking For • Previous customer service or hospitality experience is preferred • Friendly, confident and professional communication • Good attention to detail and the ability to multitask • A positive, can do attitude and willingness to use your initiative • Comfortable working as part of a team • Confidence using IT systems Most importantly, we are looking for someone who is warm, proactive and genuinely enjoys creating great experiences for people .

We are looking for a Front Of House Assistant to join Eden Locke, Edinburgh. Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. When and Where? 24 hours a week, over 3 days. We believe in working flexibly – this includes flexibility in working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. From city to tranquillity, in just a few steps. This is Eden Locke – a peaceful haven for sleeping, working and living, minutes from Edinburgh’s main sites. Set behind a grand Georgian façade, Eden Locke has just 72 apartments making it our most intimate Locke location. But what it lacks in size, it more than makes up for in style and beauty. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

Be you. At work. We're looking for a Chef to join our team in Eden Locke in Edinburgh. This is a full time role working 40 hours per week across 5 days. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. Responsibilities: Cover all kitchen and back of house duties including cafe menu, brunch menu and prep for daily sales. Cleanliness and hygiene to be of the highest degree Endlessly curious and always trying to impress and improve the products and customer expectations Adhere to health and safety regulations Requirements: At least one year’s experience in a similar role within the hospitality industry Confident to work independently or with others Ability to work well under pressure Benefits: Free nights at your choice of our hotels Opportunities for career advancement Training and development programs Staff discounts on dining and accommodation Pension scheme If you are a dynamic and experienced Chef looking to take on a new challenge, we would love to hear from you. Join our team and be a part of delivering exceptional hospitality experiences in Edinburgh! In return we offer you wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way) and further benefits. When and Where? We believe in working flexibly, including flexibility around working days, weekends, bank holidays and working hours. Eden Locke is a peaceful haven for sleeping, working and living, just minutes from Edinburgh’s main sights. Set behind a beautiful Georgian façade, our 72 apartments combine the comfort of home with thoughtful design and warm hospitality. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit About Locke Beautifully designed, one-of-a-kind, locally inspired aparthotels. Made to be lived in, not just slept in. Where home meets lifestyle hotel. Work meets life. People connect with themselves, and the community. Another way to stay. To find out more about Locke, visit .