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What you’ll be doing Model Development: Design, train, and optimise machine learning models for user personalisation, including recommendation systems, ranking models, user segmentation, and content understanding, with a strong focus on TensorFlow-based development. Data Pipeline Engineering: Build and maintain scalable data pipelines to support feature engineering and model training across large structured and unstructured datasets, leveraging cloud‑native tooling. Production Deployment: Deploy, monitor, and maintain ML models in production environments, including cloud‑based model serving on GCP. Ensure high availability, strong performance, and continuous model relevance. Experimentation: Lead A/B testing and offline experimentation to evaluate model performance and guide ongoing improvement. Cross‑Functional Collaboration: Work closely with engineering, product, data, and research teams to ensure ML solutions align with product and business goals. Research & Innovation: Stay informed on advances in machine learning, deep learning, and personalisation, and evaluate their integration into existing systems. What you'll bring • End‑to‑end experience across the ML lifecycle: model development, training, deployment, monitoring, and continuous maintenance., • Strong proficiency in Python and ML frameworks, with expertise in TensorFlow (and experience with PyTorch)., • Experience with GCP machine learning and data services (e.g., Vertex AI, Dataflow, BigQuery, AI Platform, Pub/Sub)., • Hands‑on experience with ML training frameworks such as TFX or Kubeflow Pipelines, and model‑serving technologies like TensorFlow Serving, Triton, or TorchServe., • Background working with large‑scale batch and real‑time data processing systems., • Strong understanding of recommender systems, ranking models, and personalisation algorithms., • Familiarity with Generative AI and its use in production environments., • Strong communication skills and analytical problem‑solving abilities.

We're looking for a Senior Retention Manager who will own and drive our customer retention strategy and activities. This is a high-impact role for someone who thrives in a fast-paced, entrepreneurial environment and is energised by data and driving real commercial results. You'll lead our email marketing, loyalty programme and broader retention initiatives, working to deepen customer relationships, increase repeat purchase rates, and maximise lifetime value. This role requires someone who can balance strategic thinking with hands-on execution. If you're commercially minded, target-driven, and passionate about building customer loyalty through smart, creative campaigns, this role is for you. KEY RESPONSIBILITIES Retention & Loyalty Strategy • Devise the overarching customer retention strategy, working closely with internal teams, • Set and achieve ambitious retention targets (including repeat purchase rates and lifetime value) and set a robust measurement approach, • Create a detailed email strategy that outlines how this channel can drive a step change in customer retention, • Create the strategy and roadmap for our loyalty programme, • Work with our customer data tool to understand customer behaviour and identify opportunities Email Marketing • Lead the execution of the email marketing strategy, working with the Marketing Manager and content teams, • Analyse performance data to optimise campaigns, flows, and drive continuous improvement, • Implement testing, segmentation, and personalisation plans, • Oversee our marketing automation platform (Klaviyo), ensuring best practice in deliverability and compliance, • Oversee the email delivery process, driving efficiencies where appropriate, • Drive marked improvement in email performance metrics Loyalty Programme • Own the loyalty programme roadmap and business impact, • Manage programme evolution, including tiers, benefits, and exclusives, • Drive membership growth and incremental revenue, • Manage our loyalty platform, Yotpo and optimise loyalty communication across all channels Direct Mail & Physical Communications • Own the retention strategy for direct mail channel, • Plan ongoing customer journeys for this channel, • Monitor the behaviour of customers recruited through this channel Performance & Analytics • Set clear retention KPIs with senior leadership and own reporting, • Use data to uncover insights, identify trends and inform strategy, • Monitor customer behaviour to increase repeat rate and LTV, • Present regular performance updates to senior leadership, • Stay current on industry trends and best practices ABOUT YOU Requirements & Skills • 5+ years in retention marketing within ecommerce, with demonstrable results, • Data-driven—experience working with data tools to understand customer behaviour and define retention strategies, • Email marketing expertise—deep knowledge of email strategy and hands-on experience of using a marketing automation platform (Klaviyo experience highly desirable), • Loyalty experience—you have been heavily involved in the management and optimisation of a loyalty programme, • Strong commercial acumen—you understand the numbers and are comfortable reporting results and KPIs to senior leadership, • Leadership experience—you've managed and developed team members and can lead with impact, • Hands-on operator—as well as being strategic you can execute at pace and aren't afraid to get into the detail, • Excellent communicator—strong written and verbal communication skills, • Knowledge of data protection regulations (GDPR, PECR) Personal Qualities • Target-driven: You're motivated by goals and love the challenge of exceeding them, • Proactive: You don't wait to be told what to do—you see opportunities and take initiative, • Resilient: You thrive under pressure and are comfortable working in a dynamic, evolving business, • Curious: You're always learning, testing, and looking for ways to improve, • Collaborative: You work well with others and can influence across the business, • Passionate: You care about small businesses and want to help them succeed Work structure This is a full-time hybrid role, including 2-3 days in our Twickenham office. About Holly & Co We’re a young but growing entrepreneurial company looking to build our brilliantly driven and kind team. We are a B Corp and committed to our role as a business to provide an inclusive, thriving and safe environment for all our team. Our culture is one based in kindness, to not only one another but our Co’s, the wider world, and our planet. We are committed to building a company that is a force for good. We learn from others, have a big vision and move fast. ‘Fast-paced entrepreneurial environment’ is often used, but we really are! We invest in our team for the long term and want to grow as a family together. A note Diversity and inclusion are important to Holly & Co. Diversity is about embracing differences, being inclusive, creating possibilities, and growing together to improve performance and the working environment. We celebrate and embrace everyone's differences and treat every colleague with dignity and respect. We know that diverse and inclusive teams help us deliver our best work, and we love to see applications from groups who are currently underrepresented in our industry. Please let us know if you have any accessibility requirements or any other questions () APPLYING We would love to receive a cover letter to support your application, including: • Why you're interested in this role and Holly & Co, • Why you think you would be a good fit, • Your proudest retention or email marketing achievement (with some detail of what you did and the results), • How you use data day to day to monitor and drive your retention activities, please do give some examples. Closing date: Tuesday 10th March

What is THIS™? THIS™ is a high-growth, VC-backed emerging leader in producing plant-based food. Meat-alternatives, to be exact. In fact, if we’re being reallllly exact – our products are at the leading-edge of the plant-based sector in terms of taste, texture and appearance. Here’s our ___, for a quick stalk It’s worth mentioning that since our launch in June 2019, the company has experienced extremely significant growth in revenue. In 2023, THIS™ topped The Grocer and Alantra’s annual Fast 50 list, a ranking of the country’s fastest-growing food and drink companies on two-year sales growth. We have strong aspirations to continue this growth trajectory as we aim to be the number 1 plant-based brand in the UK and beyond and we believe we have the team and investment to achieve this. Why are we doing THIS™? Andy and Pete are our co-founders and their last job entailed selling tonnes (literally tonnes) of meat. Then they felt bad. Also, they felt like meat-alternatives weren't really for people who love the taste of meat. So they’ve basically ended up making THIS™ for themselves, but they’d love other meat-lovers to give it a go too. THIS™ is a game-changer. At our core, our vision is to have a world where animals aren’t food and the environment is protected. Our mission statement to guide us to getting there is: “We will lead a revolution with our ridiculously delicious and nutritious plant-based food.” What’s with this role? With lots to do and endless opportunities to go after, you will fully immerse yourself into the world of Out-of-Home (OOH), managing a selection of wholesalers and end users across Pubs, Restaurants, Travel, Leisure and QSR, to name but a few. You will have total ownership of your account strategies and will work with the OOH Controller to raise THIS’ profile in a highly competitive, exciting market. This role will also focus on bringing in new business, whether that’s a new contract caterer, pub group or restaurant chain, showing them our ridiculously tasty products and explaining why THIS should be their go-to, plant-based choice on menu. What will you be getting up to? • Own & grow core wholesalers by driving free trade business and unlocking large end users across multiple sectors (B&I, Leisure, Healthcare, Education, Restaurants, Pubs & Hotels), • Own & deliver new business strategy, working with the OOH controller to identify areas for growth, • Regular sales forecasting, tracking & reporting, • Grow distribution of core SKUs and land NPD in-line with company launches and marketing moments, • Build and negotiate new business proposals, and renegotiate existing ones, • Develop and execute exceptional customer JBPs that deliver against company targets, goals, and objectives, • Partner with the Category team to generate insights and unlock growth opportunities across OOH using Category data, • Leverage wholesaler sales-out data to pinpoint and prioritise opportunities to accelerate growth for THIS., • Visit customers and prospects, where possible, to establish and build long-lasting relationships, • Support at tradeshows and fully manage customer trade events, collaborating with the Marketing team in the process. What are we looking for? • Someone with a minimum of 18-months FMCG OOH experience and/or FMCG Grocery experience looking to broaden their Commercial acumen, • The ability to pick up accounts and hit the ground running, we need someone with a passion and drive for OOH and developing this side of a fast-paced company., • Someone with the ability to ‘move the dial’ with customers and whose comfortable speaking to buyers and chefs, • A willingness to meet customers face-to-face, • Experience in a field sales role is massive benefit, • Someone who has a massive passion for food is a huge tick. You might find yourself cooking and pitching to chefs from the very start., • This person will need the ultimate can-do attitude, and knock through what will seem like brick walls. We are leading the category in terms of product, and for us to stay there, we need to be relentless., • Positive attitude, proactivity and a tenacious character: things in our business can change very quickly, so being comfortable reacting quickly to unexpected opportunities and challenges is super important too!, • Ability and interest to work cross-functionally, we’re a small team and believe that strong collaboration will take us further than working in silos, • Honesty & integrity - a conviction in your work to improve your small patch of the world for yourself and for others, • We don’t take ourselves seriously and we laugh at the most silly, stupid things… So you don’t need to be a stand-up comedian but having a sense of humour is defo necessary., • Team player: we’re colleagues but also mates Alignment with our company values: • Be Kind: We support and include each other, we’re honest and give feedback, we’re considerate and act with love and trust, we have fun, and we look after the planet., • Be Brave: We’re adaptable and embrace change, we’re resilient and have a growth mindset, we think creatively and speak up, we change course if we need to, and we learn and grow., • Be Focused: We always drive towards our mission and vision, we make sustainable long-term decisions, we deliver for our consumers by prioritising the right things, we think business-minded - brand and consumer, and we own our own roles., • Be Passionate: We’re ambassadors of our company and products, we’re THIS™ geeks and experts, we’re purpose-led, and we’re aware of our impact on the outside world. From our side • A competitive salary that fairly recognises your experience and potential., • 25 days paid Holiday Allowance, plus the 8 bank holidays, plus 1 paid Wellbeing Day a month to take off to dedicate to yourself. That’s a total of 45 paid days off per full year – we care about our team’s wellbeing, so we make sure you have time to fully switch off, rest, and recharge (and yes, everyone actually takes them every single month!), • Hybrid working – 3 days (Tues, Wed, Thu) in the office, • Flexible working hours – We're not a 9-5. Our focus is on your ability to deliver for the business, not your ability to keep strict working hours., • Private healthcare including mental health support, • Life assurance, • Access to our Freebie Freezer so you can eat as much of THIS™ as you fancy. The chance to have a meaningful impact As a relatively small, albeit growing, team you'll be exposed to, and have the chance to contribute towards, challenges and projects at all levels and in all areas of the business. A good idea is a good idea, regardless of the experience or seniority of who came up with it. We'd love to hear from you, so feel free to apply with your CV and we’ll get back to you as soon as we can! THIS’ Equity, Diversity and Inclusion hiring commitment We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels a true sense of belonging. We celebrate the unique backgrounds, perspectives, and experiences of all our team members and strive to create an environment that encourages authenticity, collaboration, and growth. We actively encourage applications from individuals of all backgrounds, particularly those underrepresented in our industry. If you need any adjustments to the recruitment process to help you perform at your best, please let us know – we're here to help you.

As a Catering Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment. The role offers numerous opportunities for growth within a company that values individuality and invests in its employees. Your hard work will be recognised and rewarded,

We're currently recruiting a passionate Cook to bring the flavour to Eurest on a full time basis, contracted to 37. As a Cook, you will support our talented culinary teams in preparing and serving the delicious food we're known for! You'll help to keep our clients and customers smiling with dining e

Manage the kitchen in the Head Chef's absence.

Location: Chiswick/Clapham Role: As Electrical Project Manager, you will lead and deliver the electrical elements of commercial fit-out projects (shell & core, CAT A/B, occupied refurbishments) from tender stage through to completion. Key Responsibilities * Lead the electrical scope (LV distrib

We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Eurest on a full time basis, contracted to 37. As a Catering Supervisor, you will

As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within the market-leading food service company in the UK. We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Eurest on

Develop your passion for food within a highly equipped kitchen, in-house bistro and fine dining restaurant, as part of our caring and supportive team, when you join Signature Senior Lifestyle as a Chef de Partie at our luxury care and nursing home in Kingston upon Thames. What Signature Offer</b&

A leading luxury catering provider in Hounslow seeks a Health & Safety Coordinator to ensure adherence to safety regulations and support a safe workplace. This role involves conducting audits, investigating incidents, and providing safety training. The company fosters a supportive environment with b

The role of the Sector Procurement and Supply Chain (P&SC) Manager is to lead project subcontract procurement and be an advisor for project stakeholders along with post‑contract award Supply Chain Management and contribute to the development and deployment of direct Category Strategies for group b

Senior Vehicle Damage Assessor.We’re looking for a Senior Vehicle Damage Assessor to join the friendly, fast‑paced team at our state‑of‑the‑art Hampton body shop.Help deliver outstanding service and high‑quality repairs for our customers, and in return you’ll receive competitive pay, b

As part of the Nuffield Clean Team Member at our gym, we’ll expect you to organise your work and plan your time with assistance from a Team Leader to ensure that cleaning never gets in the way of a customer’s experience. As a Clean Team Member, you will:. Experience in a similar role; you will b

An early childhood education provider in Hounslow is seeking an individual passionate about early years education to join their team.The role offers a competitive salary, enhanced annual leave, and flexible working arrangements.Candidates must hold a full and relevant early years qualification and b

A security services provider is seeking SIA licensed Door Supervisors to ensure safety at their gambling venue in Southall.The role involves securing the venue during the night shift from 8 p.Full training is provided, and the position is self-employed, allowing immediate start.Candidates from all b

Our people. They’re the most important part of Megan’s and what separates us from everyone else. Sure, we’ve got beautiful interiors (check out our socials or just walk on by), delicious food inspired by sunny places & made freshly in our kitchens and fantastic opportunities for progression, but ask anyone who works here the best thing about it and they’ll tell you: it’s the team. We’re opening new restaurants in fantastic neighbourhoods across the South, so due to our continued growth and expansion we’re now looking for a Floor Team Member for our beautiful site. What’s in it for you? Pay £13 per hour plus amazing uncapped tronc* Benefits 50% off when visiting with your friends & family Amazing team socials Long service awards Access to our comprehensive Employee Assistance Programme including a free, confidential helpline/webchat available all day, every day of the year Early access to your pay if required through WageStream All the good stuff you’d expect, like auto-enrolment in our pension scheme and free food & drinks on shifts Career progression Ongoing professional training & development, with real career progression Freedom to get involved with new openings Opportunity to move between sites and grow with the group We’re looking for a friendly Floor Team Member to join us. You'll be looking after our guests and making sure they have a great experience throughout their time with us, so we'll teach you all about our amazing freshly made food and delicious range of drinks. And if you want to progress then we can help you pursue a career in management by developing your skills and knowledge even further. If you’ve got previous experience as a floor team member, waiter, waitress or F&B assistant in a premium branded restaurant, bar, pub or hotel then that’s fantastic and we’d love to hear from you. But what’s more important to us is that you’re keen to learn, friendly and outgoing, so if this would be your first job then don’t let that stop you from hitting that apply button! About us… An independently-owned, dog-friendly collection of over 20 neighbourhood restaurants open for brunch, lunch, dinner & cocktails Passionate about serving delicious fresh food inspired by the Mediterranean and made with the highest quality ingredients Exciting growth plans, meaning amazing opportunities for your career development Regular team parties – work hard, play harder! A diverse and inclusive company that makes sure everyone is genuinely welcome Focused on supporting local charities and really being a force for good in our communities If you’re ready to be part of our amazing team then take the next step in your career and apply to be our next Team Member today! Megan’s Restaurants is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees . *Package includes membership of an independently managed tronc arrangement through which service charge is allocated outside of and in addition to your basic pay from your employment.

The Dean of Learning and Teaching will play a pivotal role in the development of new programmes and shaping and enhancing teaching excellence and scholarship across the institution. This postholder will ensure that all learning, teaching, and assessment activities align with OfS B conditions, the Teaching Excellence Framework (TEF), and the Advance HE Professional Standards Framework. The role will lead curriculum development, continuous professional development, promote innovation in pedagogy, and drive measurable improvements in student outcomes and staff capability. Key Responsibilities 1. Quality Assurance Oversee the quality assurance of all learning and teaching activities in line with OfS B Conditions, TEF, and the Advance HE Professional Standards Framework. Lead the quality assurance of learning and teaching through the design of appropriate teaching observations and content audits to ensure high academic standards and enhance teaching quality. Provide clear, developmental feedback to academic staff and work collaboratively to implement improvements in teaching and assessment Produce reports and recommendations for the Academic Board and Quality Committees. 2. Curriculum Development and review Lead the design, development, and validation of new programmes, to include providing expert guidance and training to colleagues on innovative and evidence-informed curriculum and assessment design Co-ordinate cross-institutional consultation and stakeholder engagement Oversee cyclical curriculum review processes 3. Academic Policy and Best Practice Development Lead the creation, review, and implementation of best practice guidance and policies covering all aspects of learning and teaching. Ensure policies are compliant, current, and effectively communicated across the institution. Support the integration of digital learning tools, inclusive teaching practices, and effective curriculum design. 4. Continuing Professional Development (CPD) Lead the design and delivery of CPD programmes aligned to the Advance HE Professional Standards Framework. Coordinate staff development days to promote teaching excellence and innovation. Facilitate pathways for staff to achieve professional recognition (e.g., HEA Fellowship) and ongoing skills progression. 5. Scholarship and Innovation Develop and lead the institutional strategy for the FSB Research Centre, fostering engagement with scholarship and research-informed teaching. Establish and chair a Learning and Teaching Forum to encourage cross-departmental collaboration and sharing of innovative practice. Support the dissemination of research outputs, case studies, and scholarly work within and beyond the institution. 6. Student Performance and Enhancement Analyse student performance data at institutional and programme levels to identify trends and areas for improvement. Collaborate with the Dean of School and Vice Principal to design and implement targeted enhancement strategies. Monitor the impact of interventions and report progress to senior leadership and relevant committees. 7. PG Cert HE Oversight Provide strategic leadership for the design, delivery, and evaluation of the PG Cert in Higher Education. Drive participation and completion rates among academic staff and assess the programmes impact on teaching practice. 8. Leadership and Management Line manage Programme Leaders, providing mentorship, guidance, and performance oversight. Oversee the Library function across all campuses, ensuring resources effectively support teaching, learning, and research. Provide strategic oversight of the Personal Academic Tutor (PAT) system, using data insights to enhance student engagement, retention, and success. Person Specificatio Essential: A Masters degree (PhD or EdD desirable). Fellowship (or above) of Advance HE (or willingness to achieve within 12 months). Significant experience in curriculum design and teaching enhancement in higher education. Demonstrable experience in leading academic teams and managing staff performance. Evidence of developing and implementing successful CPD or staff development initiatives. Strong analytical skills and ability to interpret complex data to inform decisions. Excellent communication, leadership, and interpersonal skills. Desirable: Experience in delivering and overseeing PG Cert or similar academic development programmes. A track record of scholarly activity or published research in learning and teaching Job Type: Full-time Work Location: In person TPBN1_UKTJ