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The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities • Ensure that the highest levels of service are delivered to Claranet’s customers, • Providing telephone and ticketing based customer support, • Assess the impact and urgency of tickets and gather the appropriate information for the type of request, • Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently, • Maintain accurate records of activity taken throughout the lifecycle of a ticket, • Management of escalation through other teams ensuring high quality of feedback and service to customers at all times, • Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place, • Working closely with Service Management team to maintain excellent service, • Develop a good understanding and technical expertise across Claranet’s entire product catalogue, • Resource for project work, • Support the Team Manager towards continued improvement of team process and customer experience, • Answer inbound telephone calls, • Validate contact and ensure security process is adhered to, • Log all relevant request details, allocating category and prioritisation, • Provide first-line investigation and diagnosis, resolving at first contact whenever possible, • Follow security protocol, • Escalate incidents/requests that cannot be resolved within agreed timescales, • Keep customers informed of progress, • Contribute and search the knowledge base Skills and Attributes • Excellent communication skills (written and verbal), • Excellent customer service skills, • Ability to translate technical language into user friendly information, • Good understanding and awareness of IT terminology, • Customer focused, • Leadership skills, • Decision maker, able to act decisively under pressure, • Highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude, • Ability to work in a highly pressurised environment in terms of volume and intensity of activity Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

The Role The Supplier Management Lead is responsible for establishing, maintaining, and optimising relationships with suppliers to ensure the delivery of secure, compliant, and high-quality services to customers including customers in the financial services sector. This role oversees supplier performance, contractual obligations, risk management, and continuous improvement, acting as a trusted advisor to internal stakeholders and ensuring supplier operations meet stringent regulatory and governance standards. Key Responsibilities • Lead supplier selection, onboarding, and ongoing relationship management to ensure alignment with business and regulatory requirements, • Negotiate supplier contracts and terms, focusing on cost efficiency, quality, and compliance, • Monitor supplier performance against SLAs, KPIs, and contractual obligations, proactively identifying risks and opportunities, • Conduct regular supplier reviews and audits, ensuring adherence to sector-specific standards and continuous improvement, • Manage supplier risk assessments, due diligence, and remediation activities, • Collaborate with procurement, legal, and business units to ensure supplier agreements support business continuity and strategic goals, • Maintain accurate records of supplier interactions, performance metrics, and financial transactions for audit and regulatory purposes, • Support the budgeting and forecasting process for supplier-related costs, • Drive innovation and improvement in supplier management processes, leveraging automation and best practices, • Act as an escalation point for supplier issues, resolving disputes and ensuring timely resolution Financial Services & Regulatory Compliance • Ensure all supplier management activities comply with financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC), • Implement and enforce controls for anti-money laundering (AML), Know Your Supplier (KYS), and financial due diligence, • Support audits, risk assessments, and compliance reviews, collaborating with Quality, Security, and Compliance teams, • Maintain awareness of evolving financial sector regulations and integrate compliance requirements into supplier management processes, • Ensure supplier operations support regulatory reporting, operational resilience, and business continuity obligations Governance & Reporting • Produce and present supplier management reports, dashboards, and performance summaries for internal and external stakeholders, highlighting compliance, risk management, and cost optimization, • Track and manage supplier risks, issues, and actions, ensuring accurate documentation for audit and regulatory purposes, • Support supplier governance initiatives, including contract management, risk assessments, and supplier performance reviews, • Collaborate with teams to ensure supplier management processes are properly documented, versioned, and maintained in line with governance requirements, • Contribute to contract renewals and supplier scope changes from a management perspective, ensuring operational and regulatory alignment Skills and Attributes • Proven experience in supplier management, procurement, or similar roles within the financial services sector, • Strong understanding of financial services regulations and compliance requirements, • Experience with supplier contract management, risk assessment, and performance monitoring, • Excellent interpersonal and organisational skills, able to build trustful relationships with suppliers and internal stakeholders, • Advanced Excel and reporting skills; experience with ERP and supplier management systems is desirable, • Knowledge of risk management, audit, and compliance processes in supplier management Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

GMP Recruitment Agency Ltd are proud to be working in partnership with a highly reputable, multinational organisation to recruit an experienced CNC Miller for their Gloucester based facility.\n\nCNC 3 and 5 axis Miller\n\nSalary: £24.00 per hr\n\nShift Pattern: days Monday to Friday 8 am to 4pm\n\nBenefits: 25 Days Annual Leave plus Bank Holidays. Life Assurance. Company Pension beginning at 9%.\n\nAll over time at time and a half\n\nWe are looking for a CNC Milling setter operator\n\nThe appropriate candidate would be responsible for setting and operating CNC 5 axis Milling machine with Mazatrol control machining precision component to tight tolerances.\n\nResponsibilities of CNC miller\n\nMachining Operations: Set up, operate, and run CNC machining processes on 5-axis machining centres and operate other machines when required.\n\nProcess Setup: Carry out all setups for products routed through the machining process.\n\nDesign Input: Provide advice on the design of fixtures, programs, and tools relevant to the machining processes.\n\nTraining: Train and guide operators in machine operation and inspection criteria.\n\nQuality: Conduct self-inspections and complete necessary quality audits to obtain self-certification inspection stamps.\n\nDocumentation: Work from approved engineering drawings, inspection plans, and shop documentation, accurately recording required data.\n\nMaintenance: Perform basic preventative maintenance on machinery as per company policy.\n\nKey Skills and experience:\n\nReasonable standard of secondary education.\n\nExperience with 3 and 5 axis machining centres Mazak mazatrol J500 J600 i(Apply online only)\n\nA recognized apprenticeship in machining or a related field.\n\nPrevious experience in engineering or manufacturing role as a CNC setter\n\nAbility to work independently and as part of a team.\n\nAbility to problem solve and use own initiative, working to extremely tight tolerances (+-0.010mm)\n\nFlexibility and a positive attitude towards manufacturing tools and techniques\n\nStrong timekeeping and attendance record.\n\nGMP Recruitment Agency Ltd are recruiting for this role on behalf of their client and are acting as an employment agency\n\nBenefits:\n\n * On-site parking\n\nWork Location: In person

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