Customer Accounts Administrator
4 days ago
Droitwich
Immediate Start, Temporary, Customer Accounts Administrator, Droitwich, Full time, Hybrid, £25k Your new company Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately. Your new role • Preparing and issuing customer contracts to enable the start of billing, • Supporting a seamless customer journey, including the creation of tailored payment schedules, • Responding promptly to customer enquiries and maintaining accurate records in Salesforce, • Collaborating with internal departments to resolve customer issues efficiently and courteously, • Managing cancellations, updating customer accounts, and generating final invoices, • Handling refund requests and maintaining clear communication with customers, • Processing promotional offers by verifying customer eligibility and updating internal systems, • Assessing and processing buyout eligibility for new customers, • Assisting the Credit Controller with payment chasing and arranging payment plans when required, • Providing support across other departmental tasks as needed, • Addressing issues proactively and in alignment with company values, • Updating customer accounts in compliance with GDPR requirements What you'll get in return • Hybrid work with 2 days in the office per week (once training has been completed)., • Free parking on site, • Friendly team environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4764051