Customer-Focused Operations Coordinator
5 days ago
Ashford
• Manage requests for deliveries, collections, relocations and installations for key customers, • Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database, • Understand the specific requirements of key customers – internal process, customer product etc., • Provide quotations to customers on request, • Liaise with customers, keeping them constantly updated during all stages of the order lifecycle, • Take ownership of orders from end to end, • Ensure a professional and efficient service is delivered at all times, • Order services as required from third party suppliers in relation to customer’s requirements, • Troubleshoot problems quickly and identify solutions to minimise impact to customer, • Deal with ad-hoc customer enquiries by phone and e‑mail, • Assist team members as required and provide support to team leader as directed, • Work with internal staff to ensure a professional and efficient service delivery, • Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc., • Sign off supplier purchase orders (to agreed sign off level), • Ensure 100% job file accuracy before passing to accounts team, • Manage team mail box activity efficiently and in line with team/department targets #J-18808-Ljbffr