Branch Manager
12 days ago
Leicester
We are seeking an experienced Branch Manager to lead our clients' removals and storage business based in Leicestershire. This is a fantastic opportunity to join a progressive, collaborative business within the removals industry. Key Responsibilities: • Oversee day-to-day branch operations, ensuring efficient and timely high-quality removals services., • Lead and motivate removals operational and office staff, ensuring excellence of service and the profitable operation of the business., • Coordinate commercial and household goods moves, both domestic and international., • Manage budgets, P&L, and cost control to drive profitability., • Maintain compliance with health & safety and removals industry regulations., • Develop and maintain strong existing removals client relationships through excellent customer service., • Seek out ways to maintain and improve the business in an ever-changing business landscape., • Manage the sales team to deliver profitable revenue and develop new removals opportunities., • Schedule and dispatch the removals crews, vehicles, and resources efficiently., • Conduct performance reviews and provide training to removals team members., • Handle customer complaints or issues in a professional, fair and timely manner. Key Skills & Experience: • Proven experience in a leadership role within the removals or relocation industry., • Strong knowledge of both commercial and domestic removals operations., • Solid financial acumen with experience managing budgets and cost controls., • Excellent interpersonal, leadership, and team management skills., • Strong organisational abilities with attention to detail.