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⭐SECURITY OPERATIONS MANAGER 📍 LEICESTER 💸Upto £38,000k We are seeking a highly capable and experienced Security Operations Officer to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders. The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives. YOUR RESPONSIBILITIES... • Oversee the daily delivery of all security operations across the centre, • Ensure effective deployment of security personnel and resources, • Maintain a safe and secure environment for customers, retailers, and staff, • Monitor and continuously improve operational performance standards, • Lead on emergency planning and response procedures, • Act as a key point of contact during incidents and major events, • Support and test business continuity and disaster recovery plans, • Provide line management to Operational Team Leaders and Control Room Supervisors, • Lead, motivate, and develop a large, multi-disciplinary security team, • Conduct performance reviews, coaching, and succession planning, • Foster a positive, inclusive, and high-performance team culture, • Identify training needs and ensure all staff are fully trained and compliant, • Deliver and support ongoing development programmes, • Ensure adherence to SIA licensing requirements and industry best practice, • Oversee control room operations, including CCTV monitoring and incident response, • Ensure compliance with relevant legislation and data protection requirements, • Maintain integrity, confidentiality, and proper use of surveillance systems, • Manage third-party security contracts and external service providers, • Build strong relationships with retailers, local authorities, and emergency services, • Act as a key liaison for all security-related matters, • Ensure full compliance with health & safety legislation and site policies, • Conduct risk assessments and ensure mitigation measures are implemented, • Promote a strong safety culture across the team, • Deliver a customer-first approach to security operations, • Ensure all interactions with the public and stakeholders reflect professionalism and care, • Support a welcoming and inclusive environment within the centre, • Contribute to the development and delivery of security strategies, • Support long-term planning, risk management, and resilience initiatives, • Drive continuous improvement and innovation within the security function ESSENTIAL SKILLS AND QUALITIES... • Proven experience in a senior security operations role, ideally within a retail or high-footfall environment, • Demonstrated experience managing and developing large teams, • Strong knowledge of security operations, including CCTV systems, • Valid SIA Licence (essential), • Solid understanding of health & safety, compliance, and risk management, • Experience in emergency planning and incident management, • Knowledge of business continuity and disaster recovery principles, • Understanding of data protection and information security requirements, • Excellent leadership, communication, and stakeholder management skills, • Strong customer service ethos with the ability to engage with diverse audiences ABOUT YOU... • Professional, confident, and resilient under pressure, • Proactive and solutions-focused, • High attention to detail and integrity, • Strong decision-making and problem-solving abilities, • Committed to continuous improvement and excellence WHATS ON OFFER... • Opportunity to work at a prestigious, high-profile retail destination, • A leadership role with real impact on safety and customer experience, • Ongoing professional development and career progression 👉If you enjoy working fast paced enviornments, please send your CV to