Customer Care Coordinator
4 days ago
Longwick
My client, a house builder, are currently seeking a Customer Care Coordinator. Principal accountabilities of the Customer Care Coordinator role include: • Ensure all calls received into the department are managed appropriately and issues are logged., • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out., • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel., • Maintain the relevant Customer Care log/monitor., • Check invoices and forward for payment., • Liaise with the Buying department to order materials as and when required., • Ensure defects are reported to sub-contractors on a regular basis., • Arrange completion of end of defect works, • Liaise with Site Teams to ensure remedial works are completed within timescales., • Liaise with Sales Teams to ensure customer queries are answered., • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience • Experience of working within the house building sector as a Customer Care Coordinator