Public Sector Growth and Retention Manager
15 days ago
Peterborough
Public Sector Growth & Retention Manager (37 hours per week Permanent) Location: Home based with travel to Wave Offices in Durham or Peterborough and customer sites and venues nationally Salary: Starting at 50499 plus a discretionary bonus potential of up to 25% of annual salary Job Level: C Car Allowance: Yes Reporting to: Head of Public Sector Customers We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society. The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHATS IN IT FOR YOU Wealth • Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave, • Bonus potential, • Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes, • Income protection scheme, • Personal accident insurance, • 4x salary life assurance, • 24 days holiday rising to 26 (plus bank holidays), • A day off for your birthday, • Half a day on Christmas Eve and New Years Eve, • The option to buy holidays, • Hybrid/Flexible working, • Healthcare cashback and treatment scheme, • Cycle to work scheme, • Annual conference and Christmas party, • 24/7 Employee Assistance Programme, • Enhanced maternity and paternity pay, • Enhanced shared parental and adoption leave, • We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL The Public Sector Growth & Retention Manager is responsible for growing Waves Public Sector customer portfolio leading a growing sales team winning new business and retaining existing customers. Youll develop sales strategies manage key relationships (including Public Sector Buying Organisations and TPIs) shape propositions and represent Wave as a trusted expert in the Public Sector utility space. Its a leadership role combining strategic sales hands-on business development partner management and commercial ownership. WHAT WILL YOUR TYPICAL DAY LOOK LIKE • Drive sales activity by reviewing your teams pipeline generating new leads engaging prospects and progressing live opportunities toward close., • Meet with customers and partners (virtually or on-site) to negotiate contracts educate stakeholders (PSBOs TPIs Frameworks) and strengthen long-term relationships., • Work with internal teamspricing bids legal onboarding marketingto prepare proposals pricing contracts and ensure smooth customer onboarding., • Lead and support your team providing coaching direction performance reviews and ensuring activities align with the Public Sector Sales Strategy., • Monitor the market and represent Wave capturing competitor insights feeding into proposition development and attending external events or webinars as an ambassador. WHAT DO WE NEED FROM YOU • People management and coaching experience, • Proven ability to create and deliver successful sales strategies, • Track record of exceeding sales/retention targets in B2B I&C or Public Sector environments, • Strong commercial acumen: pricing margins contracts negotiation, • Results-driven and commercially focused, • Excellent lead generation (cold calling networking social media), • Strong CRM and pipeline management, • Experience managing PSBOs Framework Providers TPIs or channel partners, • Public Sector procurement knowledge, • Experience representing an organisation at industry events, • Knowledge of the UK water retail market or a similar regulated utility/service sector, • Degree or equivalent commercial experience, • Full UK driving licence Please refer to the essential criteria in the ___