Night Housekeeping Manager
2 months ago
London
Night Housekeeping Manager,Housekeeping 39 hours, 5 days per week Werelooking for aNight HousekeepingManagertojoin ourHousekeepingteam. Are you a master of craft??Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences. Mandarin Oriental Hyde Park is Londons most iconic address.Itsanother world; aworld oforientalluxury and the most attentive service. A worldthatsall about our guests. AsaNight HousekeepingManagerat Mandarin Oriental Hyde Park, London,we expect from you: To inspect all vacant and occupied rooms to check standards of cleanliness, missing guestamenitiesand/or supplies. To ensure all departure rooms are checked and released promptly for re-let and on time. To inspect all rooms carefully ensuring that all special requests and amenities have beenobserved. To follow up on all guest requests and provide prompt service with minimum delay. To manage and coordinate Room Attendants and Housekeeping Assistants during the night shift. To ensure that all the night tasks are completed (Housekeeping Assistant and Room Attendant extra tasks and responsibilities). As a Night Housekeeping Manager you will be workingon arotatingshift basis,Monday to Sunday, 39 hours a week. Shift patterns willbenight shifts (including weekends and bank holidays), so flexibility isrequiredwhereapplicable. Tobeasuccessful Night HousekeepingManagercandidate , you will have: Proven experience inrooms divisionleadershiprolewithin a luxury, ideally five-star, hotel environment. Strong people-leadership skills, with the ability to motivate, train, and develop a diverse team whilemaintaininga calm, professional approach under pressure. Exceptional organisational skills and attention to detail, witha track recordof managing large-scale operations to the highest standards. Solid operational competence, including experience in inventory control, cost management, and effective use of housekeeping systems and technology. Excellent communication skills and a flexible, hands-on approach, able to collaborate across departments and adapt to business needs, including varied shifts, weekends, and bank holidays. Our commitment to you: Learning& Development. Your success is our success. We craft unique learning and developmentprogrammesfor various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do,itsimportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogrammeoffers complimentary nights and additionally attractive ratesonrooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellnessprogrammesare offered to all ourcolleagues,globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Access to discounts and deals with over500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discounton property Special MOdiscountedrate atAnytimeFitness gyms across the world (£30 per month or £300 per annum) ComplimentaryWestfieldHealthcare cashplan,children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate andSpa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750recruitment referral bonus Freemealson duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to33 daysoff Subsidizedpodiatry sessionswith our incredible Bastien pedicurists Free LifeAssurance benefits whilst in service Access to Hospitality Actions Employee AssistanceProgramme Employee RecognitionProgrammes Social,wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities arethe fundamentalpillars to which we devote our efforts. We arevery proudof the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination , ethical supply chain and procurement , community and colleague engagement , technologypractices and waste reduction . We are committed to doing the rightthing,every day. DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be givenequal opportunities, and be valued for the contributions they make in their roles.No form of bullying, intimidation,discriminationor harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK. Pleasenote,all candidates applying for this role must have obtained the right to work and live in the UK.Documented evidence of eligibility will berequiredfrom candidates as part of the recruitment process. WereFans. Are you? TPBN1_UKCT