Implementation Coordinator
hace 2 días
Blackpool
📢 Ready to implement some serious impact? Perch are now looking for an Implementation Coordinator to join the team. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. 🚶Could this be the next step in your career? The Implementation Coordinator plays a key role in supporting the successful onboarding and transition of new debt portfolios and client relationships within the business. This role ensures that all required elements for a successful book on through to issuing the Notice of Assignments (NOAs) are delivered accurately, on time, and in line with internal governance and external regulatory standards. Working closely with internal stakeholders (Operations, Compliance, IT, Client Management, Data, and Commercial teams), the Implementation Coordinator ensures a smooth end‑to‑end implementation process, enabling efficient go‑live and long‑term portfolio performance. 🗓So, what will your day-to-day look like? Implementation & Onboarding • Coordinate the end‑to‑end onboarding of new debt portfolios and/or new clients, following agreed implementation frameworks and SLAs from a technical and system perspective., • Manage and ensure Eligibility Checks, Pre-Load Checks, Data Load and Post Upload Checks are complete and accurate., • Issuing of NOAs within the internal SLA of 10 days, ensuring the Clients contractual requirements are also met., • Coordinate receipt, validation, and quality‑assurance checks of portfolio data files, ensuring data is transferred securely and complies with GDPR and FCA requirements., • Support mapping, reconciliation, and technical configuration activities with internal IT/Data teams., • Serve as a central point of contact for internal teams and external clients throughout the implementation lifecycle., • Provide clear, timely communication on progress, risks, actions, and required decisions. 👆Does this sound like you? • Understanding of regulatory obligations within the UK credit industry (FCA, Consumer Duty, GDPR)., • Strong organisational and coordination skills, with the ability to manage multiple concurrent workstreams., • Confidence working with data files, data quality checks, and technical onboarding processes., • Excellent communication skills, both written and verbal., • Strong attention to detail and a commitment to accuracy and compliance. ⌛The Application Timeline • A first stage video call with the internal recruitment team (15 minutes), • A second stage introductory video call with the hiring manager (20 minutes), • A face to face interview with the hiring manager (45 minutes - 60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. 🎉Why you should be EXCITED to apply… • £27,500, + up to 20% of your annual salary, paid as a bonus., • This role is based at our Blackpool office., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. So, what are you waiting for? Submit your application today. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.