Commercials jobs in RichmondCrear alertas

Sales Agent – Fast Charger (Freelance / Field-Based, Commission Only) Fast Charger provides fast and convenient phone charging stations in cafés, restaurants, shops, and other high-footfall locations. Our mission: no one should worry about a dead phone battery! We’re looking for motivated Sales Agents to help grow our network. This is a commission-only, field-based role where you will visit businesses, pitch Fast Charger, secure agreements, and complete installations yourself. What You’ll Do: • Approach local businesses in person and present Fast Charger., • Handle enquiries and secure digital contracts on-site., • Carry out installations and maintain records., • Collaborate with the Fast Charger team for smooth operations. Requirements: • Confident communicator, self-motivated, proactive., • Comfortable working independently in a field-based role., • Resilient, target-driven mindset., • GCSEs minimum; sales/customer experience a plus but not essential. Training & Support: • Complete sales and field sales training provided., • Ongoing guidance from the Fast Charger team. What’s in it for you: • Commission-only with competitive rates per installation., • Unlimited earning potential., • Flexible working hours and hands-on sales experience., • Be part of a fast-growing, exciting company. Interviews immediately.

Job Title: Sales Person Required for a Prestigious Academy Business academy looking for a very professional highly motivated, results-driven Sales Person to join our team at a leading educational institution located in Ealing, London. As a Sales Person, you will be responsible for promoting our academy and its courses to potential students, parents, and educational institutions. • Promote our Academy and its courses to potential students, parents, and educational institutions, • Meet and exceed sales targets through effective communication and negotiation skills, • Build and maintain relationships with existing and potential clients, • Identify new business opportunities and develop strategies to pursue them, • Provide excellent customer service to students, parents, and agents, • Work closely with the marketing team to develop and implement marketing strategies, • Maintain accurate records of sales activities and customer interactions, • Participate in events, exhibitions, and trade shows to promote the academy • 2+ years of experience in sales, preferably in an educational institution, • Excellent communication and interpersonal skills, • Proven track record of meeting or exceeding sales targets, • Ability to work in a fast-paced environment and adapt to changing priorities, • Strong organizational and time management skills, • Fluency in English, additional languages are a plus • Competitive salary and commission structure, • Opportunities for career growth and professional development, • Training and support to enhance sales and communication skills, • Dynamic and supportive work environment If you are a motivated and driven individual who is passionate about sales and education, please apply with your CV and a cover letter. Address: Ealing Broadway, London

Description Incipio curates beautiful spaces with vibrant atmospheres for great times. We’re looking for a dynamic Head Chef who thrives in a fast-paced, multi-concept environment, from frying up crispy chicken during the lunch rush to plating elevated Mexican dishes for a sit-down dinner service. This is a varied, hands-on role where no two days are the same. You'll work closely with our Central Production Unit, lead with precision in logistics and labour planning, manage GP like a pro, and bring fresh ideas to life through concept development. The Role: As a Head Chef at Incipio, you will be an inspirational, strategic, and hands-on leader. You bring energy, joy, and a passion for people and high food standards - taking full ownership of your kitchen and team. You’ll oversee five unique food concepts ; Mexican, farm-to-fork, fried chicken, burgers, italian deli - working closely with our Central Production Unit (CPU) to ensure seamless operations, consistency, and quality across the board. From logistics and labour management to GP control and concept development, you’ll be at the heart of a fast-paced, dynamic food offering. We Expect You To: Have a passion for all things hospitality and the ability to drive your kitchen team to achieve the commercial and financial needs of the business. You curate a positive working atmosphere and are obsessed with inspiring your entire kitchen team to deliver to the highest standard on every shift. Own and deliver GP to budget, determine food inventory needs including managing stock, waste and ordering. Take total responsibility for ensuring the kitchen meets all regulations including sanitary and food safety guidelines. You develop your team to effectively communicate and consistently hold them to account on every shift to ensure that our guests receive exceptional food standards. You are responsible for the safety of your guests and the team while inside and leaving the venue. You understand what it means to be compliant in our venues and utilise the systems provided to do so. Ensure strict adherence to food hygiene practices and maintain the highest standards of cleanliness and safety. Working in collaboration with the Central Production Manager to ensure quality and inventory needs are met. Managing and owning the kitchen labour spend, rota planning to budget. Ensuring our recruitment is in line with company guidelines, recruiting brilliant skill and the correct people to elevate your teams delivery. Biannual team performance reviews, consistently training your team, encouraging development and company engagement with initiatives such as Kitchen Collabs and Apprenticeship Schemes. Engaging with various programs whether that’s in Development or Kitchen Engagement initiatives. Work independently, whilst collaborating with your General Manager and HQ to strategically plan the future of your kitchen, always thinking financially & commercially. Who You’ll Be: A proactive and warm leader, high energy and someone who loves to bring people together. Extensive leadership experience as a Head Chef, specialising in the coordination and execution of multiple, distinct food concepts. Have a keen eye for standards and take pride in every dish served. Creative, innovative and forward thinking. Multitasker, expert delegator and loves being in the thick of it. Someone who keeps calm when the tickets ramp up and service is in full flow. Someone who our chefs can aspire to be. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

3.5T Delivery Driver (Equipment Hire) – NW London Important: If you can’t message via JobsToday, please apply by email Include: postcode, driving experience (3.5T), availability, and a contact number. London-based equipment hire company delivering and collecting equipment for commercial and construction sites. We’re looking for a reliable, professional driver who can handle multi-drop routes and represent the business on site. Responsibilities • Deliver & collect hire equipment across London (multi-drop), • Load/unload safely and secure items using straps, • Complete basic vehicle checks and keep the van clean/tidy, • Get signatures / photos where required and update delivery notes, • Communicate professionally with customers and site teams Requirements • Full UK driving licence + right to work in the UK, • 3.5T van driving experience (Luton), • Comfortable with manual handling (loading/unloading), • Punctual, reliable, and customer-focused

Ensure company policies, IT operations, and data management practices align with UK data protection laws (UK GDPR), international trade regulations, and IT governance frameworks. Draft, review, and negotiate contracts related to IT services, software licensing, cloud agreements, and vendor partnerships. Conduct legal risk assessments for cloud migration, SaaS, PaaS, and other IT-related projects. Provide legal insights into office leasing, commercial property transactions, and contract negotiations. Assist in employment law matters, compliance training, and company policies related to intellectual property, cybersecurity, and IT consulting agreements. Work closely with clients on legal documentation and compliance requirements for IT solutions.

We are looking for a talented and dedicated Croissant Baker (Viennoiserie Baker) to join our team! If you have a passion for laminated dough and creating high-quality croissants, we’d love to hear from you. About the Role You will be responsible for preparing, laminating, shaping, proofing, and baking croissants and other viennoiserie products. This is a hands-on role in a busy bakery environment — perfect for someone who values quality, precision, and craftsmanship. Key Responsibilities • Prepare and mix dough according to recipes, • Laminate dough with precision (rolling, folding), • Shape croissants and other items like pain au chocolate, • Proof and bake viennoiserie items to bakery standards, • Maintain cleanliness and food safety Requirements • Experience as a baker, pastry cook, or working with croissants, • Strong knowledge of laminated dough, • Good attention to detail and consistency, • Able to lift 25–50 lbs and stand for long periods Preferred Skills • Experience operating mixers, sheeters, and commercial ovens

Job post summary Pay: £13.15-£14.00 per hour £18 per hour Senior Head Baker Job Description: We are looking for a brilliant baker to head up our kitchen in our venue on dynamic Golborne Road in Notting Hill. There is the opportunity to take the lead of the section should skills and ambition match that of ours. Klear Labs bakery was conceived from the idea that a bakery can be modern, exciting and transparent at the same time. All of our ingredients are worth mentioning and created with great care, a lot of research and a lot of soul. At Klear Labs we work exclusively with gluten free ingredients, and creativity and curiosity in the daily chores are a must. Attention to detail is important, and we always encourage trialling new ideas and exploring new ingredients as they become available. A suitable candidate must have baking experience in a commercial kitchen, be capable of planning production and produce a variety of items at a high standard. The day starts at 6am and typically finishes at 2-3pm. Working with seasonal produce and being uncompromising in our focus on quality, flavour and a nutrition- led menu, quickly favoured the cafe amongst not only critics and local residents alike, but creatives from every corner the world. The superb and gratifying community we are part of is partially what makes working at Klear Labs so special. Our team is fuelled by a desire to learn, to explore and to re-define creativity within our core concept framework. We work hard to create an environment where innovation and opportunity co-exist, offering a nourishing and engaging environment for our team to thrive in. Our first years has been a phenomenal ride, and as we begin to build Klear Labs in other territories there is a real potential for growth for senior positions within the company. If you are a passionate and dedicated baker looking for a vibrant new project, we’d love to hear from you! What We’re Looking For: • A baker who finds joy in sourcing the best ingredients, • A self motivated leader to take control of the kitchen and lead the team with innovation and kindness, • Enthusiasm for building relationships with suppliers and supporting regenerative farmers, • An understanding of the value in consistency of quality, • An interest to explore working in tune with the seasons, • Enjoyment in exploring new techniques, ingredients and the work of other modern cafes around the world., • Willingness to learn a low carb approach to food, • A positive, genuine individual who wants to help build a fantastic team & culture, • Commitment and willingness to work with the team to get to the best possible product - Creative thinker who thrive in fast paced environments What We're Offering: • Rare Creative Role in a Young & Forward Thinking Company, • Opportunity to Learn about Human Optimization Through Food, • Dynamic Environment with an Engaged and Friendly Team, • Potential to Grow in the Company, • Great Salary & Paid Holidays, • Daytime Only Hours, • Flexible Rotas / Days Off, • Staff Discount to Use Anytime Qualifications ● Pastry experience ● Food Hygiene Certificate ● Level 2 Food Hygiene Certificate Job Types: Full-time, Part-time, Freelance Benefits: ● Discounted or free food ● Employee discount Work Location: In person

Carpenters required whether 1st fixer, 2nd fixer or general. Working in a small construction team on projects ranging from mainly residential house refurbishments and extensions to also commercial fit outs of retail and leisure venues. Carpenters who are trustworthy, reliable and produce good timely work will benefit from direct contact with the boss and instant recognition and reward for a good working approach to completing projects. Friendly company who want similar team members to join the team.

Kensington Olympia Dental Clinic is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. We are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey. The Role You will be accountable for clinic performance across: • Reception and patient journey, • Diary utilisation and capacity planning, • Conversion rates (enquiries → consultations → treatment), • Team standards, training, and accountability, • Operational compliance and smooth daily execution You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance. Key Responsibilities Operations & Leadership • Lead the reception/admin team and keep the clinic running to a premium standard, • Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime, • Implement and maintain SOPs, checklists, and high-performance routines, • Manage stock, labs, suppliers, and service contracts Sales & Growth (Core Priority) • Drive booking conversion from calls, WhatsApp, website leads, and walk-ins, • Ensure follow-up systems are executed daily (no lead left behind), • Track and improve treatment acceptance through confident patient coordination, • Coach the team on scripts, objection handling, and premium patient communication, • Monitor key performance metrics and report weekly performance with action plans People & Culture • Recruit, train, and performance-manage reception and admin team members, • Run daily huddles and weekly reviews, • Promote a calm, professional, accountable clinic environment Compliance & Quality • Ensure smooth compliance with clinic standards (policies, records, protocols), • Work with leadership to maintain quality, audits, and governance routines Requirements (Must Have) • Minimum 2+ years as a Dental Practice Manager or senior dental management role, • Strong understanding of private dentistry operations and patient journey, • Proven ability to increase conversion, fill diaries, and drive sales outcomes, • Highly organised with excellent attention to detail and follow-through, • Confident communicator (phone, WhatsApp, email, in-person), • Comfortable leading a team and holding standards firmly, • Experience in a premium/private clinic environment (London preferred), • Knowledge of dental software(DENTALLY)/CRM systems, • Experience implementing scripts, scorecards, and performance dashboards How to Apply Apply with: • Your CV and a short cover note answering:, • Your dental management experience (clinic type, team size), • One example of how you improved conversions/diary utilisation, • Your notice period and availability Language: Portuguese and Spanish (preferred)

We are looking for a passionate, driven and hands-on Assistant Manager to join the leadership team at The Greyhound, one of Kensington’s flagship Greene King pubs. This is an exciting opportunity for a strong hospitality professional who thrives in a fast-paced environment, leads from the front, and takes pride in delivering exceptional guest experiences while running a tight, well-organised operation. About the Role As Assistant Manager, you will support the General Manager in all aspects of pub operations, including: Leading, motivating and developing the team on shift Delivering outstanding service and guest experience Managing day-to-day operations across FOH and BOH Stock control, cash handling and compliance Supporting with rotas, training and performance management Driving sales, standards and profitability You will be a visible leader on the floor, setting the tone for service, standards and team culture. About You We are looking for someone who is: Currently in a supervisory or management role within hospitality Confident leading shifts and managing people Highly organised, reliable and detail-focused Commercially aware with a strong sense of ownership Calm under pressure and solutions-driven Passionate about pubs, people and great service Experience in a branded environment is beneficial but not essential – attitude, work ethic and leadership ability are key. What We Offer Competitive salary and bonus potential Career progression within Greene King Comprehensive training and development A supportive leadership environment Staff discounts and company benefits How to Apply If you’re ready to take the next step in your management career and be part of a strong, ambitious pub team, we’d love to hear from you. Apply via Greene King Careers or contact us directly at The Greyhound.

La Mia Mamma & Made in Italy are seeking for an experienced Assistant Manager who can lead our team and deliver an exceptional service to our guests in La Mia Mamma and Made in Italy Restaurants portfolio. You will report directly to the restaurant manager. La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: • Competitive salary, full time position., • Staff discounts., • Great working environment., • Career development opportunities., • Meals at work. The roles should meet the following: • Service-focused and cost-conscious with expertise in front- and back-of-house operations to establish a welcoming and energetic dining atmosphere., • Excels at increasing check averages through strategic up-selling of food and alcohol., • Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management., • Outstanding interpersonal talents, fluent in English., • Assist the restaurant manager with evaluations, staff coaching, recruitment and training. Key skills: • Excellent customer service, • Commercial awareness, • Excellent interpersonal communication, • Problem-solving, • Highly organized, • Great team player, • Positive attitude, • You're eligible to work in the UK

We are looking for a reliable Commercial Cleaner to join our growing team. You will be responsible for maintaining high cleaning standards across a range of commercial premises, including gyms, cafés, restaurants and bars. Duties include: • General cleaning (vacuuming, mopping, dusting), • Cleaning washrooms and replenishing supplies, • Sanitising high touch areas, • Cleaning floors, surfaces and communal spaces, • Emptying bins and waste removal, • Following site specific cleaning checklists Pay & Hours: • £12.75 – £14.00 per hour, • 8–25 hours per week, • Variety of shifts available (early mornings, daytime, evenings) Location: • Merton and surrounding areas What we’re looking for: • Previous cleaning experience preferred, • Reliable, punctual, and detail-oriented, • Comfortable working in hospitality and leisure environments, • Must speak and understand fluent English, • Must be within a 45-minute transport radius of the job site, • Must have access to a smartphone, • Right to work in the UK What we offer: • Consistent work, • Friendly and supportive management, • Opportunity for additional hours, • Long-term employment for the right candidate If you take pride in your work and enjoy varied environments, we’d love to hear from you. 👉 Apply today to join our team.

Proudly specialising in Residential Sales, Lettings and Commercial property throughout West London including Acton, Ealing, Chiswick, Park Royal, Shepherds Bush and Hammersmith, we are dedicated to providing a quality service for all our clients as our people are fundamental to our business and our reputation. We offer professional and efficient sales & lettings advice and pride ourselves on delivering a quality service to our clients in addition to achieving the best possible prices. We currently are looking for full time work with an immediate start date. If you are organised, good communicator and have a get-up-and-go attitude then we’d like to hear from you — whether you’re entirely new or are a dab old hand. If this sounds like you, do email your CV right away! Responsibilities provide general administrative and clerical support make appointments and perform viewings with potential applicants open, sort and distribute incoming correspondence work closely in liaison with managers and administrators assist in resolving any administrative and maintenance problems run company’s errands to supply stores prepare and modify documents including correspondence, reports, drafts, memos and emails schedule and coordinate meetings, appointments and travel arrangements for Managers maintain office and building supplies for various departments coordinate and arrange access for maintenance staff and tradesmen This is a permanent role with a lot of potential for career progression. Experience required: Minimum 6 months

Job Description - The Business Development Manager is responsible for driving the strategic growth of Noorani Travel Ltd by identifying new business opportunities, expanding the client base, and strengthening long-term commercial relationships. - The role requires advanced planning, coordination, and delivery skills to ensure business objectives are achieved while maintaining Noorani Travel Ltd’s superior standards of service delivery and commitment to customer satisfaction. - Develop and implement structured business development strategies aligned with company growth objectives. - Identify and evaluate new markets, customer segments, and service opportunities within the travel sector. - Apply project management principles to plan, monitor, and deliver business growth initiatives within agreed timelines and budgets. - Build, manage, and maintain strong relationships with individual and corporate clients across the UK. - Act as a key point of contact for high-value clients, ensuring service commitments are delivered accurately and professionally. - Negotiate commercial terms and service arrangements in line with company policies and customer needs. - Generate and convert new business leads through referrals, networking, and targeted outreach. - Monitor sales performance, prepare forecasts, and contribute to revenue planning. - Support the development of long-term client relationships to ensure repeat business and referrals. - Work closely with travel agents and operational teams to ensure client requirements are clearly communicated and delivered. - Coordinate multiple projects simultaneously, ensuring efficient resource allocation and service quality. - Support internal process improvements to enhance service delivery and operational efficiency. - Ensure all business development activities comply with relevant UK travel regulations and internal procedures. - Maintain accurate records of client engagements, agreements, and business development activities. - Represent Noorani Travel Ltd professionally at meetings, industry events, and networking functions.

Job Overview We are seeking a skilled and reliable Window Installer to join our construction team. Please ONLY apply if you have experience in glazing or working with glass and installation of windows. Otherwise your application will be rejected. Large project starting January and February, looking for additional skilled staff. Temporary with option to made permanent based on performance. The successful candidate will be responsible for installing, repairing, and replacing windows in residential and commercial buildings. Working and installing glass. Physically fit and hardworking. This role requires a strong understanding of various construction techniques and the ability to work efficiently both independently and as part of a team. Experience using hand tools and power tools. The position offers an excellent opportunity for individuals eager to develop their skills within the construction industry. Duties Measure and prepare window openings to ensure proper fit and alignment Install windows securely following schematics and technical specifications Use hand tools, power tools, and specialised equipment to carry out installations Seal and weatherproof windows to prevent leaks and drafts Remove old or damaged windows safely and efficiently CSCS card preferred UK driving licence preferred Requirements Proven experience in window installation or related trades such as carpentry, roofing, or masonry Proficiency with hand tools, power tools, and fabrication techniques Knowledge of schematics and technical drawings for accurate installation Ability to read construction plans and interpret technical specifications Strong organisational skills with attention to detail Physical fitness to lift heavy materials and work at heights safely Valid UK driving licence preferred but not mandatory Commitment to health and safety standards on-site This role offers an engaging environment for those passionate about construction craftsmanship. Applicants should be organised, safety-conscious, and eager to contribute to high-quality building projects. Job Type: Temp to perm Contract length: 6 months Benefits: On-site parking Work Location: In person

Job Overview – Business Sales Executive (Property service) We are recruiting a proactive and commercially minded Business Sales Executive to support the company’s business development and client relationship management activities within the UK residential property market, with a particular focus on serving Chinese-speaking client groups (including landlords and tenants). This role will play an important part in the company’s property services operations by identifying client needs, promoting company services, and supporting the achievement of sustainable business growth through a consultative, relationship-oriented sales approach. Key Responsibilities • Communicate with existing and potential clients, including Chinese-speaking clients, landlords, and tenants, to understand their property-related needs and provide appropriate service recommendations., • Support business development activities and assist in identifying new sales opportunities., • Assist in establishing and maintaining long-term relationships with landlords, developers, and key clients, ensuring high-quality customer service and ongoing follow-up., • Act as the day-to-day point of contact for designated clients, providing timely responses and basic advisory support, and assisting with communication regarding service quotations, payment arrangements, and service confirmation matters., • Work closely with internal teams to ensure smooth information flow and efficient service delivery., • Participate in property viewings and project communications as required, supporting client decision-making and service confirmation processes., • Accurately record client information, communication records, quotations, and sales activity information in the CRM system to ensure data completeness and traceability., • Assist in preparing sales activity reports, client summaries, and sales pipeline updates for management reference., • Support marketing and promotional activities targeted at Chinese-speaking clients. Candidate Requirements • Strong interpersonal and cross-cultural communication skills, with the ability to establish and maintain professional and stable client relationships., • An interest in the property services sector, with a solution-oriented working approach., • Ability to manage multiple client enquiries and account matters in an organised manner, with good time management and organisational skills., • Previous experience in sales support, customer service, account coordination, or business development roles is preferred; experience in property or real estate-related roles is an advantage., • Understanding of the UK residential property market, or a strong willingness and ability to learn lettings processes, landlord-tenant relationships, and related service content., • Proficiency in using CRM systems and Microsoft Office applications., • Bachelor’s degree or above; discipline not restricted (business, management, finance, marketing, or related fields preferred)., • Fluency in spoken and written Mandarin, with good working proficiency in English; Cantonese language skills are an advantage but not essential.

Company Overview: Silk Road Oasis Limited is a UK-registered private company based in East Molesey, Surrey. We operate as a flexible service provider, committed to delivering high-quality, bespoke support to our clients. Our mission is to assist businesses and individuals by offering tailored business services, consultancy, project coordination, and client-focused support. We pride ourselves on being adaptive, responsive, and client-centered, dedicated to understanding each client’s unique needs and delivering solutions that help them succeed. As we look ahead, we are eager to grow our footprint and build long-term partnerships with clients who value trust, reliability, and personalised service. We are now seeking commercially minded Sales account managers to join us, individuals who share our values, enjoy building relationships, and are motivated to drive growth by expanding our client base and delivering value-driven services. Key Responsibilities: Launch, promote, and distribute new products across the assigned territory by coordinating introductions, engaging potential buyers, and ensuring strong initial market visibility to support early adoption and sales performance. Review and analyse sales performance data to assess product demand, identify trends, evaluate effectiveness of sales activities, and recommend improvements to strengthen overall market penetration and revenue growth. Negotiate and manage logistics arrangements with suppliers, distributors, and partners to ensure timely, accurate, and cost-efficient delivery of products while maintaining smooth operational flow. Maintain close relationships with existing customers by providing regular support, addressing enquiries, understanding business needs, and ensuring high service satisfaction to foster loyalty and repeat business. Identify and develop new customer leads by conducting outreach, presenting product offerings, understanding client requirements, and recommending suitable solutions to expand the customer base and strengthen market presence. We Offer: Competitive salary of £53,000–£57,000, reflecting the seniority of the role. Join a flexible, growth-focused company where your contributions make a real impact. Surrey location (East Molesey), ideal for those seeking work–life balance. Supportive and collaborative environment that values flexibility and initiative.

Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.