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Tenant Liaison Officer (RLO) - North of Scotland - £30,000 - £35,000 DOE The Tenant Liaison Officer (TLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The TLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be site based so travel throughout Scotland will be expected with over night stays too. Hours of work: Monday - Friday 09.00 - 17.00 Key Responsibilities: • Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts. • Develop and maintain positive relationships with residents, building trust and ensuring satisfaction. • Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents. • Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work. • Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders. • Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards., • Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates. • Mediate any complaints, following up with residents to ensure issues are resolved promptly. • Ensure that any special requirements or accommodations needed by residents are communicated to the project team. Skills

Job Title: Customer Care Coordinator Location: Perth, PH1 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as a Customer Care Coordinator, you'll benefit from: Competitive salary 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. What you'll do as a Customer Care Coordinator Providing an effective support function to our homeowners Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs Responding to incoming communications from homeowners in accordance with company guidelines Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team Carrying out general administration duties W hat experience do I need? Previous Customer Care experience within a fast paced and busy environment Experience within the housing or construction industry is desired but not essential The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills You must be IT literate, with a good working knowledge of Word, Excel and Outlook Knowledge of COINS is an advantage but not essential as training will be provided TPBN1_UKTJ