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Job Title: Duty Manager Objective: The Duty Manager is responsible for delivering a successful shift, ensuring that the business is operated to standards for quality and presentation of drinks, food, environment, ambience and customer service whilst maximising sales and profitability and ensuring that, policies and procedures are adhered to including security, health and safety and cash/stock control. Experience/Knowledge: • Genuine passion for hospitality and ensuring that the teams they lead and work in share this., • Lots of personality and not afraid to use it!, • A love for food, drink, customer service and, above all else, people., • An entrepreneurial spirit with bags of business savvy and self-drive., • Previous experience managing a team/shift preferably in a fast-paced, branded operation. Responsibilities: • Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards., • Communicate and reinforce all company standards, policies and procedures., • Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service., • Understand of key holder duties., • Ensure pre-shift team briefings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities/allocations and are inspired and engaged to deliver an exemplary customer experience., • Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded., • Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue., • Ensure that cleaning rotas are completed on a daily and weekly basis and that all closedown procedures are carried out., • Handle guest complaints, requests and enquiries and to refer serious complaints to the senior manager on duty., • Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments., • Liaise with the kitchen, bar and reception teams on daily operations and customer events., • Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training., • Be involved in and support the training and development of all floor staff via On Job Training and corrective coaching., • Manage the content and implementation of training manuals for all floor staff., • Ensure all staff receives constructive performance reviews on a regular basis., • Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching., • Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality., • A confident and professional communication style with excellent interpersonal skills., • A team player who can also work individually., • Ability to work evenings and weekends where necessary., • High attention to detail and strong numerical skills., • Planning and organising self and others, • Customer Focus, • Customer feedback, • Operational standards This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.

We are seeking a dynamic and driven individual to join our team as a Estate Agent / Sales Officer. The successful candidate will be responsible for driving property sales, building relationships with clients, and achieving sales targets. Key Responsibilities: 1. Client Acquisition and Relationship Management: Proactively identify and pursue potential buyers for listed properties. Build and maintain strong relationships with clients, understanding their needs and preferences. Provide expert advice and guidance on property sales, market trends, and investment opportunities. 1. Property Listings and Marketing: List properties for sale and develop effective marketing strategies to attract potential buyers. Create compelling property listings and marketing materials, including photos, descriptions, and virtual tours. Utilize online and offline channels to promote properties and generate leads. 1. Property Viewings and Negotiations: Conduct property viewings for interested buyers, highlighting key features and benefits. Negotiate sales agreements and contracts, ensuring favorable terms for both buyers and sellers. Facilitate the closing process, coordinating with clients, legal professionals, and other stakeholders. 1. Market Research and Analysis: Monitor market trends, competitor activities, and pricing strategies. Provide regular reports and updates on market conditions, property values, and sales performance. 1. Sales Targets: Work towards achieving monthly and quarterly sales targets set by the company. Develop and implement sales strategies to maximize sales opportunities and revenue generation. Skills and Qualifications: Proven experience in property sales, preferably in a real estate agency or related industry. Strong sales and negotiation skills, with a track record of achieving targets. Excellent communication and interpersonal skills, with the ability to build rapport with clients. Knowledge of property laws, regulations, and market dynamics. Proficiency in using CRM software and other sales tools. Self-motivated and results-oriented, with a passion for exceeding expectations. Personal Specification: The Ideal Candidate must have: Excellent organisational skills and be able to work to deadlines Excellent telephone manner The ability to work on own as well as taking direction from others but most importantly to manage their time effectively. Full UK driving license desirable. Hours: Mon - Fri, 9am - 6pm & Sat, 10am - 2pm In return for your skills and experience, you will receive; Company phone & Company vehicle 22 days Annual Leave + 8 Bank holidays Opportunity to grow within the organisation