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HMO Housing and Support Officer Contract: Permanent Salary: £25,000 - £27,000 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Location: Luton & South Bedfordshire (agile working across supported HMO properties) Essential Car User Allowance paid in addition to mileage reimbursement Our client is a not-for-profit housing association located in Luton. Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives. Benefits : HMO Housing and Support Officer • 33 days annual leave (including bank holidays), increasing with service (up to 38 days), • Option to buy or sell up to 5 days leave, • Free Health Cashplan (after probation), • Canada Life WeCare Employee Assistance Programme, • Pension scheme, • Life Assurance, • Personal Accident Cover, • Staff benefits portal with shopping discounts, • Essential Car User Allowance (in addition to mileage payments) As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence. Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered. This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement. You will receive full induction, ongoing supervision and training to support you in the role. Responsibilities: HMO Housing and Support Officer • Providing person-centred support and regular coaching sessions tailored to individual needs, • Supporting customers to manage their tenancies successfully and plan positive move-on pathways, • Completing support plans and risk assessments (training provided where required), • Helping customers access benefits, manage personal contributions and understand financial responsibilities, • Carrying out regular property visits and basic health & safety checks, • Working collaboratively with colleagues and partner agencies to achieve positive outcomes, • Maintaining accurate records and updating internal systems, • Promoting safeguarding, professional boundaries and respectful shared living environments We're looking for someone who is: • Compassionate, resilient and motivated, • Confident building professional relationships while maintaining clear boundaries, • Calm and organised, even in challenging situations, • Passionate about empowering people to build independence If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you. Essential Criteria • Experience supporting vulnerable individuals in a customer-focused or community setting, • Ability to manage challenging behaviour in a professional and calm manner, • Strong communication and organisational skills, • Basic IT skills (Word, email, case recording systems), • Knowledge of housing, welfare benefits or tenancy sustainment, • Experience completing support plans or risk assessments, • Understanding of mental health or substance misuse support, • NVQ Level 3 in Social Care (or equivalent) Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call for further details.

Connect2Luton are excited to recruit a Housing Officer on behalf of Luton Borough Council. Main purpose of position: The Housing Officer is part of a multi-disciplinary team, including Anti-Social Behaviour Officers and Estates Officers who work collectively at both an individual and Neighbourhood level to provide a good quality housing management services that meets the needs of our tenants. As a core member of the Area and Community Safety Team it is essential that the Housing Officers effectively engages with our communities, supports community empowerment and act as the primary interface with our tenants, delivering an excellent customer focused housing management service that achieves the Consumer Standards (under the Social Housing Regulations Act 2023) and the councils' objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve being largely area and estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our tenants are able to live independently as well as live in safe, well maintained and affordable homes. The role will be defined to a specific neighbourhood and/or area with some flexibility under our agile working policy, to be able to work from wherever is suitable to complete the task at hand. This might be at home, or in one of our offices or within your designated Neighbourhood. You will be responsible to: • Responsible for the tenancy management of a patch of Council owned properties, with advice and support from the Senior Housing Officer on more complex issues, ensuring that all standards and performance targets are met, including but not limited to the Consumer Standards (Social Housing Regulation Act 2023), Awaab's Law and Renters Rights Act. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner., • Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary., • Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions., • Carry out tenancy support for high-risk cases or for people with multiple compound needs, such as hoarders, mental health, drugs and alcohol, domestic violence and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary., • Develop and maintain a current working knowledge of housing law and best practice in relation to all tenancy related matters to provide detailed, appropriate housing advice and information., • Experience of systems and processes and undertaking administrative work within a tenancy management or similar environment, • Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships, • Able to provide technical advice, offer realistic solutions to routine issues and deal professionally with matters within the working remit, • Knowledge of current housing legislation, regulations and practice including knowledge of housing issues, needs and operations, • Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience, or able to work towards this, • Able to attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

About the role: We have an exciting opportunity for a Corporate, Community and Events Manager to join our growing team at Playskill. It is an exciting time to join us as we have ambitious growth plans, to triple the number of families we support, and triple the interventions we currently offer. Playskill is the only charity in Hertfordshire, and one of only a few in the UK, supporting pre-school aged children with physical disabilities and delays and their families through free specialist playgroups, family support, respite events and training. Specialists in Early Intervention, our work centres on working with children in those key early developmental windows up to the age of 5. Working as part of the Fundraising team you will lead on all things, Corporate, Community and Events with support from the Head of Fundraising and CEO who are both experienced fundraisers. You will lead on exciting events such as the Playskill Golf Day now in its third year, implement a new community event and build on both local and national partnerships that are in place already. We are looking for a motivated fundraiser who knows their stuff and can work independently and as part of team. This will be only Playskill's second Full-Time role but shows how invested the Board of Trustees are in developing our team. Salary for the role is between £35,000 with Hybrid working in our Hemel Hempstead office. Full Job description below. Job Purpose Identify new opportunities and grow Playskill’s community income. Recruit and steward new community supporters into the organisation. Line manage the Fundraising Officer. Lead the organisation of the Playskill Golf Day in conjunction with the Head of Fundraising including sponsorship and team fulfilment. Working with the wider fundraising team introduce a new small scale fundraising event to the Playskill calendar in the local community. Identify and recruit new community groups to support Playskill for Charity of the Year partnerships. Identify new corporate giving opportunities/partnerships and grow Playskill’s corporate income. Steward and develop existing corporate relationships. Work with the Head of Fundraising to secure teams and sponsorship for the annual Playskill Golf Day. Introduce a new small scale corporate fundraising mechanism to bring regular giving income in. Duties and Responsibilities Manage all aspects of the Community Income stream with support from the Head of Fundraising. Manage all aspects of the event income stream with support from the Head of Fundraising. Manage all aspects of the Corporate Income stream with support from the Head of Fundraising. Line manage the Fundraising Officer including conducting Support & Development meetings and Appraisals. Lead on the organisation of the annual Playskill Golf Day, working with the Head of Fundraising to secure teams and sponsorship as well as liaising with the venue and suppliers. Working with the wider Fundraising Team, introduce a new community fundraising event into the calendar of events to bring new supporters to Playskill from the local community. This could be a colour run, carol concert or something else. Work with the wider Playskill team on any Playskill wide events such as Springfest. Working with the Fundraising Officer, identify any community groups to seek Charity of the Year partnerships or donations. Working with the Fundraising Officer recruit new Golf Clubs to the organisation as Charity of the Year Partnerships -securing at least one every year. Accurately maintain and record all donations, communications and stewardship actions onto Donorfy including thanking at appropriate levels and in a timely fashion and ensuring all connections and relevant information is stored. Introduce a new community campaign to sit alongside current campaigns to encourage new supporters into Playskill. Work with the fundraising and wider Playskill team for all events (Playskill and third party), campaigns and special projects as required. Attend fundraising events as required. This may be outside normal working hours. TOIL will be granted. Provide reports on a quarterly basis or when asked on your area of income streams vs budgets or targets set. Work with the MarComms Lead to ensure all campaigns and events are promoted correctly and in a timely manner.

About the role: We have an exciting opportunity for a Corporate, Community and Events Manager to join our growing team at Playskill. It is an exciting time to join us as we have ambitious growth plans, to triple the number of families we support, and triple the interventions we currently offer. Playskill is the only charity in Hertfordshire, and one of only a few in the UK, supporting pre-school aged children with physical disabilities and delays and their families through free specialist playgroups, family support, respite events and training. Specialists in Early Intervention, our work centres on working with children in those key early developmental windows up to the age of 5. Working as part of the Fundraising team you will lead on all things, Corporate, Community and Events with support from the Head of Fundraising and CEO who are both experienced fundraisers. You will lead on exciting events such as the Playskill Golf Day now in its third year, implement a new community event and build on both local and national partnerships that are in place already. We are looking for a motivated fundraiser who knows their stuff and can work independently and as part of team. This will be only Playskill's second Full-Time role but shows how invested the Board of Trustees are in developing our team. Salary for the role is between £35,000 with Hybrid working in our Hemel Hempstead office. Full Job description below. Job Purpose Identify new opportunities and grow Playskill’s community income. Recruit and steward new community supporters into the organisation. Line manage the Fundraising Officer. Lead the organisation of the Playskill Golf Day in conjunction with the Head of Fundraising including sponsorship and team fulfilment. Working with the wider fundraising team introduce a new small scale fundraising event to the Playskill calendar in the local community. Identify and recruit new community groups to support Playskill for Charity of the Year partnerships. Identify new corporate giving opportunities/partnerships and grow Playskill’s corporate income. Steward and develop existing corporate relationships. Work with the Head of Fundraising to secure teams and sponsorship for the annual Playskill Golf Day. Introduce a new small scale corporate fundraising mechanism to bring regular giving income in. Duties and Responsibilities Manage all aspects of the Community Income stream with support from the Head of Fundraising. Manage all aspects of the event income stream with support from the Head of Fundraising. Manage all aspects of the Corporate Income stream with support from the Head of Fundraising. Line manage the Fundraising Officer including conducting Support & Development meetings and Appraisals. Lead on the organisation of the annual Playskill Golf Day, working with the Head of Fundraising to secure teams and sponsorship as well as liaising with the venue and suppliers. Working with the wider Fundraising Team, introduce a new community fundraising event into the calendar of events to bring new supporters to Playskill from the local community. This could be a colour run, carol concert or something else. Work with the wider Playskill team on any Playskill wide events such as Springfest. Working with the Fundraising Officer, identify any community groups to seek Charity of the Year partnerships or donations. Working with the Fundraising Officer recruit new Golf Clubs to the organisation as Charity of the Year Partnerships -securing at least one every year. Accurately maintain and record all donations, communications and stewardship actions onto Donorfy including thanking at appropriate levels and in a timely fashion and ensuring all connections and relevant information is stored. Introduce a new community campaign to sit alongside current campaigns to encourage new supporters into Playskill. Work with the fundraising and wider Playskill team for all events (Playskill and third party), campaigns and special projects as required. Attend fundraising events as required. This may be outside normal working hours. TOIL will be granted. Provide reports on a quarterly basis or when asked on your area of income streams vs budgets or targets set. Work with the MarComms Lead to ensure all campaigns and events are promoted correctly and in a timely manner.

Data Officer Location: Hertfordshire, Hybrid(2 days per week in office) Salary: £30,000 - £32,000 I’m working with a fantastic charity as they look to hire a Data Officer with experience with Raisers Edge to play a key role in the organisation. The Data Officer with own the raisers edge database and collaborate with a number of teams and stakeholders across the organisation to contribute to the fundraising activities and improve the charities performance. The Data Officer will join a community like team and also have access to a number of prestigious fundraising events ran by the charity throughout the year. Day to day will involve upskilling staff, data imports and exports, project work and the opportunity to have a real impact on the organisation. Skills required for the Data Officer are: • Experience supporting working with Raisers edge, • Strong intuition and willingness to contribute ideas to affect the wider organisation, • Confidence working with data quality, data processing, and compliance requirements, • Strong communication and stakeholder engagement skills, • A user-centred, inclusive approach

Victim Support is recruiting for a Community Engagement and Training Officer. This vital role will support the specialist domestic abuse and stalking team in Bedfordshire, through engagement by leading on raising awareness of our local services through social media, attending events, delivering trai

As a Probation services officer, you’ll have a similar job to a fully qualified probation officer. The Probation Service works with offenders who are pre or post-release from prison or serving community sentences.

A charitable organization in Bedfordshire is seeking a Community Engagement and Training Officer to lead on awareness and engagement initiatives. This role offers flexibility in working hours, competitive benefits including generous annual leave, and the opportunity to make a meaningful impact in th

Change Needs You Become a Met Police Officer with a starting salary of over £42k The Met is working hard to drive more trust, reduce crime, and maintain high standards for London and its communities. The Met is made up of officers and staff from all backgrounds but we are committed to becoming more representative of the communities we serve. To do this the Met recognises the need to change. Whilst that change takes time, we want people like you to join and help to make a big difference. We’re looking for people who share our values of integrity, courage, accountability, respect and empathy to join the dedicated, honest, committed, hard-working officers and staff already in our team. Those who are committed to working hard to bring offenders to justice, protect vulnerable people and deliver the change needed for London and its communities. Change Needs You. Become a police officer, unlock your potential, support London’s communities and make London a safer city for all. Change Your Potential: Policing is a challenging but rewarding career like no other. With your will and determination, we will help you reach your full potential as a Met police officer and be the best you can be for yourself, your community and London. As a police constable in London’s Met, you’ll join over 30,000 colleagues working across 32 boroughs, all dedicated to serving over nine million residents in one of the most dynamic and diverse cities in the world. You’ll learn new things every day whether you’re out on patrol in the local community, giving evidence in court, investigating burglaries or supporting victims of crime. Every day brings a fresh challenge, the chance to learn something new and help others. A range of benefits: A career as a police officer offers many rewards and benefits, including: • A competitive starting salary of c. £42,210 rising up to c. £59,994 as a PC, inclusive of allowances., • Discounted rail travel up to 70 miles after initial training and free London travel, • Gain a fully-funded degree while earning and developing skills for life under our apprenticeship route, • Generous police pension scheme, • Generous annual leave and a range of other leave options, including career breaks, special leave, parental and adoption leave, • A comprehensive Health and Wellbeing service to help you stay healthy and well, • Access to a large number of subsidised leisure and sporting activities, • Becoming part of the Met family, and the policing family nationally - a unique and supportive network where you’ll meet friends for life while all working together to make London and the UK safer for everyone. Whether working collaboratively or on your own beat, your team and the wider Met are there to support you, • Flexible working options. Policing is a 24/7 service, and you will therefore be expected to work shift patterns including weekends and nights. However, we do aim to offer flexible working opportunities where operationally viable and depending on the role., • A wide range of staff support associations which support the different interests of the staff and officers they represent, including but not limited to; the Association of Muslim Policing, the Metropolitan Police LGBT Network, the Metropolitan Police Black Police Association and the Network of Women How to join us: There are two routes of entry; our Police Constable Degree Apprenticeship (PCDA) or our Police Constable Entry Programme (PCEP). Police Constable Degree Apprenticeship (PCDA) A three-year programme where you can learn as you earn policing London's streets, gaining a (BSc) Hons degree in professional policing practice on completion. The Met covers all qualification fees so there's no cost to you, it's all fully funded. You’ll start by working with one of our partner universities learning the basics of the job, before joining a team of experienced officers teaching you invaluable skills that you’ll put into practice and build upon before returning to uni for an end of programme assessment. Police Constable Entry Programme (PCEP) A two-year programme which provides new recruits with a blend of classroom based and operational learning. Your initial training will take place at a Met training centre before you join one of our policing teams to gain practical, on-the-job experience. You will be regularly assessed on your knowledge, skills and behaviours but, unlike our other entry route, you will not be required to complete an academic qualification as part of your training or attend university. Change Your Future There are countless career opportunities available at the Met due to its size and diverse population that you wouldn’t find in any other UK city. Upon successful completion of your training period, you’ll be able to decide on how you want to shape your future career path. Whether that be undertaking a new role, joining a specialist team, training to become a detective, or promotion through the ranks; there will always be a role for you at the Met. You could choose to work in diplomatic protection, work with horses in our Mounted Branch, or even work in cyber-crime. These are just some of the many paths you could choose to follow as your career progresses. Change Needs You Apply Now

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Bedford on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events.RLO requirements: 2 x references from a previous RLO position SSSTSRLO Benefits Weekly pay Monday to FridayIf you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions...

HMO Housing and Support Officer Contract: Permanent Salary: £25,000 - £27,000 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Location: Luton & South Bedfordshire (agile working across supported HMO properties) Essential Car User Allowance paid in addition to mileage reimbursement Our client is a not-for-profit housing association located in Luton. Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives. Benefits : HMO Housing and Support Officer 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach About the Role: HMO Housing and Support Officer As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence. Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered. This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement. You will receive full induction, ongoing supervision and training to support you in the role. Responsibilities: HMO Housing and Support Officer Providing person-centred support and regular coaching sessions tailored to individual needs Supporting customers to manage their tenancies successfully and plan positive move-on pathways Completing support plans and risk assessments (training provided where required) Helping customers access benefits, manage personal contributions and understand financial responsibilities Carrying out regular property visits and basic health & safety checks Working collaboratively with colleagues and partner agencies to achieve positive outcomes Maintaining accurate records and updating internal systems Promoting safeguarding, professional boundaries and respectful shared living environments You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support.About You We're looking for someone who is: Compassionate, resilient and motivated Confident building professional relationships while maintaining clear boundaries Calm and organised, even in challenging situations Passionate about empowering people to build independence A strong communicator who works well both independently and as part of a teamExperienced within supported housing, social care, community services or similar environments is highly beneficial - but most important is the right values, attitude and willingness to learn. If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you. Essential Criteria Experience supporting vulnerable individuals in a customer-focused or community setting Ability to manage challenging behaviour in a professional and calm manner Strong communication and organisational skills Basic IT skills (Word, email, case recording systems) Full UK driving licence and access to your own vehicle for work purposes Desirable (Training Can Be Provided) Knowledge of housing, welfare benefits or tenancy sustainment Experience completing support plans or risk assessments Understanding of mental health or substance misuse support NVQ Level 3 in Social Care (or equivalent) Experience working within supported housing Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details

We have an exciting opportunity for a Head of Asset Management based in Bedford for one of our clients on a Full time 6 month FTC basis. Summary of the Head of Asset Management role Salary: £400-£500 per day Location: Bedford Type of Contract: 6 month FTC Hours: Monday – Friday 37 hour working week Responsibilities of the Head of Asset Management * Lead the Service’s Asset Management Strategy, including estates, fleet, equipment, workshops, stores and all related support services * Provide specialist guidance to the Assistant Chief Officer, senior leadership team, and Authority members. * Develop asset policies, governance frameworks and performance standards * Act as the Asset Management representative at board meetings and regional or national working groups. * Ensure full compliance with all relevant health and safety legislation, fire safety, roadworthiness requirements, PPE standards, and environmental regulations. * Lead capital development projects * Ensure assets are integrated into the Community Risk Plan * Oversee fleet lifecycle planning, procurement, engineering standards and legal compliance. * Lead capital and revenue budgets * Oversee procurement in line with public sector regulations and national/regional frameworks. Requirements for a successful Head of Asset Management * Previous experience in a comparable asset management leadership role. * A valid driving licence and access to a personal vehicle. * Subject to DBS * Ability to travel flexibly across Bedfordshire as required. * Strong and proven leadership capabilities. * Working knowledge of Health and Safety legislation About Allstaff Recruitment We’re an independent recruitment specialist based in Bedfordshire, supporting businesses across Bedford, Milton Keynes, and surrounding areas. We recruit for permanent, temporary, and contract roles across multiple sectors. Check out our jobs page for our latest vacancies in your area and follow us on Facebook, LinkedIn and Twitter. **Thank you for your interest in this role. One of our Recruitment Specialists will review your application shortly. Due to the high volume of applications, we regret that we can’t respond to

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £35,916.24 per annum Fixed Term Contract until the end of March 2026 (with potential extension until 1 June 2026) Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first‑time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: • Manage and prioritise a caseload of complaints, planning work effectively to meet response timescales and achieve fair, timely and first-time resolution wherever possible., • Produce clear, high‑quality complaint responses, including speaking with customers where needed to fully understand the issues, and identify when escalation is required., • Manage a high volume of complaints correspondence, including contributing to the monitoring of the complaints inbox and ensuring new complaints, additional points and escalations are identified, logged and triaged accurately and promptly., • Work collaboratively with colleagues and service areas to gather information, agree actions and realistic timescales, and monitor progress until complaints are fully resolved and agreed actions have been completed., • Facilitate case discussions with service areas to progress new complaints and resolve outstanding actions on existing and closed cases., • Recognise complex or sensitive complaints and escalate appropriately, contributing to case discussions or review meetings to support resolution and ensure appropriate oversight. Requirements: • Good experience investigating and responding to formal complaints in housing, repairs or a regulated environment., • Handling complaints end-to-end, including investigation, liaison with services or contractors and issuing written responses., • Working knowledge of complaints procedures and Housing Ombudsman Code., • Experience working in line with a complaints policy, service standards or regulatory framework, ideally including awareness of the Housing Ombudsman Complaint Handling Code., • Direct customer contact and handling challenging conversations., • Experience speaking with customers to understand concerns, explain outcomes and manage difficult or sensitive situations professionally and fairly., • Managing a personal caseload of complaints and meeting response deadlines., • Prioritising work, managing multiple cases and working to service standards or response timescales., • Working collaboratively with internal teams or contractors to resolve complaints., • Evidence of working with multiple stakeholders to gather information, agree actions and progress issues to resolution., • Using case management or CRM systems and Microsoft Office (Word and Excel) to manage cases and maintain records., • Experience updating systems, maintaining records and using spreadsheets or documents to track or manage work. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

Purpose of the Role The purpose of the Sales Account Manager is to build and maintain strong, long?lasting relationships with our partners across all reallymoving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home?moving services, reallymoving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As a Sales Account Manager you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross?service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both account development and proactive prospecting. The Sales Account Manager role is offered on a hybrid basis requiring a minimum of 2 days a week attendance at our office in central St Albans, a short walk from St Albans City station. Key Responsibilities Client Relationship Management: Build strong, long?lasting relationships across all partner service areas. Understanding Needs: Understand partners’ businesses and goals to deliver tailored, mutually beneficial solutions. Account Planning: Develop and execute account strategies to meet partner needs and revenue targets. Communication: Act as the primary contact for partner queries, issues, and escalations. Cross?sell & Upsell: Identify opportunities to expand partner use of services. Satisfaction: Monitor partner satisfaction and resolve issues proactively. Reporting: Provide regular performance reports and insights to drive improvement. Negotiation: Lead negotiations on renewals, pricing, and expanded services. Collaboration: Work closely with Marketing, Development, and Product teams. CRM Management: Keep accurate CRM records and activity logs. Prospecting: Research and engage prospective partners through calls, email, LinkedIn, and networking. New Business: Manage the full sales cycle from lead generation to onboarding. Sales Management: Maintain a strong, active pipeline of new opportunities. Closing & Stakeholder Management : Present solutions and close deals with senior decision?makers. Pipeline Performance: Track and optimise pipeline activity to meet revenue targets. Cross Department Support: Assist other departments to ensure a seamless partner and customer experience. What You Will Bring Minimum of 5 GCSEs (or equivalent). Strong sales acumen with proven relationship?building skills and confident communication across phone, email, and in person. Excellent written and verbal communication, with the ability to adapt to different audiences. High IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook). Able to quickly learn and use internal systems and CRM platforms (training provided). Exceptional attention to detail, organisation, and ability to manage multiple priorities. Professional, solution?focused approach to handling complaints or escalations. Confident working independently and managing a varied partner portfolio. Willing to travel for partner meetings when required. Interest in ecommerce, digital platforms, marketplaces, or online marketing. Experience in property, surveying, removals, or service-based environments desirable but not essential. Hands?on experience with sales/CRM tools (e.g., HubSpot, Pipedrive, LinkedIn Sales Navigator). Strong analytical skills with confidence interpreting performance and sales data. Proven ability to balance account management and new business development in a target?driven environment. Experience working in or alongside digital teams. Ability to demonstrate effective use of AI tools to enhance productivity and improve quality of output. Be comfortable working with our company values. Customer obsessed: We start with the customer and work backwards. Ambitious: We think long term, we think big, and we value calculated risk taking Humble: We are vocally self-critical and respectfully challenge others’ opinions United: We are one team We’re people people: We care about our colleagues and the communities we live and work in Why Join Us Be part of a trusted, established brand in the home?moving industry, helping consumers make informed decisions through our market?leading comparison services. Make a real impact by shaping partner success across Surveying, Conveyancing, and Removals — your work directly influences customer experience and business growth. Collaborative, supportive culture where ideas are encouraged, and your contribution is genuinely valued. Opportunities for development, with ongoing training, industry exposure, and the chance to broaden your expertise across multiple service areas. A dynamic, digital?first environment that embraces innovation and continuous improvement. Autonomy and trust, allowing you to manage your portfolio and build meaningful, long?term partner relationships. Work with a passionate team who care about what they do and are committed to delivering industry?leading service. Competitive salary, performance bonus and benefits package What to expect from our recruitment process. Virtual HR competency-based interview with HR Manager – approx. 45-60 mins. Virtual or face to face interview with Head of Sales – approx. 45- 60 mins. Final face-to-face interview with Head of Sales & Chief Growth Officer approx. 60-90 mins. Reallymoving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise the benefits of a diverse workforce which reflects the wider population and welcome applications from all sections of the community. Sadly, we are unable to sponsor employment visas at this time and therefore we can only accept applications from candidates with the permanent Right To Work in the UK or those with indefinite right to remain

The Community Partnerships Team is uniquely positioned in Renfrewshire HSCP to develop links with third sector and community groups in order to provide support to our front-line colleagues to promote a more holistic way to achieve positive outcomes. The Community Partnerships Officer role is crucial

Senior Project Officer (Community Development and Training). Senior Project Officer (Community Development and Training).

Join our teamWe are looking to appoint two Community Energy Advice Officers to join our Climate and Nature Recovery team. You will be delivering meaningful impact for our residents, particularly those in vulnerable or hard‑to‑reach circumstances, with a particular focus on the following areas:Co

What will you be doing in this role?.You'll be a part of our Asset Management team, whose overarching purpose is to ensure our?tenants?live in well-?maintained?and safe homes.The Asset Management Team?are responsible for?providing an excellent repairs and maintenance service We have around 7000 prop

To develop proactive relationships with various organisations within the community setting, including, schools, societies, community groups and companies. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local business

A local council authority in the United Kingdom is seeking an experienced Officer to oversee community asset management, ensuring high-quality delivery across the districts. In this role, you will support procurement and service management, advise on open spaces, and enhance community wellbeing.

A leading charity organization is seeking a Safeguarding Officer in London.

As a Community of Practice Officer, you will play a vital role in supporting and enhancing a national community of practice. Community of Practice Officer - Logistics Governance and Systems. As a Community of Practice Officer, you will:.

A community-focused housing association in Greater London seeks two Housing Officers to join their team. If you are driven to improve community living standards, consider applying by March 18, 2026.

Community of Practice Officer - Audit & Feedback Officer (Quality Assurance). Officers lead on a local level and would be involved in supporting District Leadership Teams but we are also after people who do not necessarily have the time to undertake a full officer role but would like to support SJA

A UK-based housing organization is seeking a Housing Officer to provide full tenancy management services across Oxfordshire.

A housing management organization is seeking a Housing Officer to manage housing services and support tenant engagement.

A leading housing organization in the United Kingdom is seeking a Sheltered Housing Officer for a 3-month temporary contract. This role involves managing sheltered housing schemes, ensuring resident safety, and promoting community engagement.

A community service provider in Epping Forest is looking for individuals who love being outdoors and enjoy helping people. Apply today to make a real difference in your community.

As a Community Hub Officer, you will provide telephone, email, and e-form contact points for a wide range of inquiries from residents. The Community Hub is an agile customer service function.

The post holder will deliver dental care and advice to patients and their carers from community groups, including patients with additional needs, who are clients of Community Dental Services. Do you want to make a real difference in a socially minded, values driven organisation? We are an award winn

The successful applicant will also provide supervisory support to the Community Development Team to enable robust community development and engagement and building and supporting effective capacity within communities. Senior Community Development Officer- WMF2667i. We are recruiting for a new role t

We are working with a local authority who are actively seeking to recruit 2 Community Safety Officers to join the team and promote a safe, welcoming, and resilient environment across the area. Working as part of a frontline team, the officer conducts high‑visibility patrols, engages with residents

We’re hiring more Police Community Support Officers (PCSOs) and we want you to join us. Above all, you’ll simply care about the community and want to do what you can to keep it safe. If you want to help keep your community safe, then join us now and help make a difference, together.

Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction. Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a v

This volunteer role involves high-visibility patrols, community education, and tackling anti-social behaviour. With training beginning in September 2026, this is a unique opportunity to serve and protect your community.

A community safety organization in Greater London is seeking two Community Safety Officers to help ensure neighbourhoods are safe and supportive. In this role, you will tackle anti-social behaviour, work closely with vulnerable individuals, and engage with the community through various projects.

Checks are carried out because police community support officers have access to privileged and highly sensitive information, which may make them vulnerable to corruption. Role: Police Community Support Officer (PCSO) Apprenticeship Programme. Convictions and cautions will not necessarily preclude yo

Hadley & Leegomery Parish Council is looking to expand our friendly team of Community Centre staff!We operate two vibrant and much loved Community Centres across Hadley and Leegomery, and we are recruiting for team members who can work across both sites. Hadley Community Centre & Leegomery Community

Community Safety Officer – One Vision Housing (OVH), part of The Sovini Group. We are currently looking for a Community Safety Officer to join One Vision Housing. Strong knowledge of housing and ASB legislation, best practice, and policy developments including remedies available to Registered Soci

A local authority in London is seeking a knowledgeable Licensing Officer to enforce licensing laws and ensure community safety.

A community-focused organization is seeking an experienced Anti-Social Behaviour Officer to join their Housing Team in Oxfordshire.

Senior Project Officer (Community Development and Training). Senior Project Officer (Community Development and Training). Experience in community engagement or community development.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments. At Central London Community H

A municipal authority in London seeks a Community Library Officer responsible for ensuring the smooth operation of the Camden Local Studies and Archives Centre. The role requires strong customer service and communication abilities, with an emphasis on maintaining digital resources and providing exce

A local authority council in Greater London is seeking a Neighbourhood Housing Officer for a 6-month Fixed Term Contract or Secondment Opportunity.

The Community Officer (Barking & Dagenham) will play a vital role in generating income to support the work of Saint Francis Hospice. With a specific focus on the Barking & Dagenham area, they will be responsible for developing relationships with individuals, community groups, schools, faith groups a

A large organisation is seeking a Resident Liaison Officer in Greater London.