Job Summary: The Floor Manager is responsible for supervising daily operations on the sales floor, ensuring high levels of customer satisfaction, team productivity, and operational efficiency. This role acts as a key point of contact between staff and upper management, ensuring company standards and procedures are maintained. Key Responsibilities: Supervise and coordinate day-to-day activities on the sales or operations floor. Lead, motivate, and coach staff to meet sales targets and performance goals. Ensure excellent customer service by addressing customer concerns and resolving issues promptly. Monitor inventory levels and coordinate with stockroom for replenishment. Enforce compliance with health, safety, and company policies. Oversee floor layout, product displays, and merchandising standards. Handle staff scheduling, shift management, and attendance. Conduct regular performance reviews and provide feedback and training. Act as the point person for escalations during assigned shifts. Assist in sales reporting, audits, and other administrative tasks as needed. Qualifications: 3+ years of experience in retail business. Strong leadership and interpersonal skills. Excellent communication and conflict resolution abilities. Ability to multitask and remain calm under pressure. Proficient in using POS systems, MS Office, and inventory management tools.
We are seeking a reliable and physically fit Removal Driver to join our team. The successful candidate will be responsible for transporting customers’ belongings safely and efficiently, providing excellent customer service throughout the moving process. This role involves driving company vehicles, loading/unloading goods, and assisting with packing when required. Key Responsibilities: - Drive company removal vehicles to and from residential or commercial properties. - Load and unload items safely and securely, using proper equipment and techniques. - Protect furniture and other items during transit using blankets, straps, and wrapping materials. - Deliver a high level of customer service, maintaining a professional and friendly manner at all times. - Assist with packing, unpacking, disassembling, and reassembling furniture when required. - Perform routine checks on the vehicle and report any maintenance or safety issues. - Ensure compliance with health and safety regulations and company procedures. - Complete delivery paperwork and inventory forms accurately. - Navigate routes effectively to meet delivery timeframes. Requirements: - Valid UK driving licence (Category B required; Category C or C1 may be preferred for larger vehicles). - Clean driving record with good knowledge of UK roads. - Previous experience in removals, delivery driving, or manual handling is desirable. - Physically fit and able to lift heavy items. - Strong communication and customer service skills. - Punctual, trustworthy, and a team player. - Flexibility to work occasional weekends or extended hours during busy periods.