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The ideal candidate will have expertise in contact centre management, strong analytical skills, and excellent leadership abilities. A legal services provider in Manchester is seeking a full-time Contact Centre Manager for a hybrid role.

A reputable business in the contact centre industry is seeking experienced Sales Managers to join their growing team in Manchester. Candidates must have at least 2 years of sales management experience, preferably in a contact centre, and demonstrate strong coaching capabilities.

A leading airline is seeking a Senior Manager - Contact Centre to lead their customer care team in Greater Manchester. In this role, you will be responsible for managing a large contact centre team and ensuring high-quality customer outcomes.

Account Manager Salary: £45K + Double OTE Location: Manchester (hybrid) Role Profile You will be responsible for developing strategic relationships within existing clients. You will need to build and maintain these relationships, and those with end users, in order to gain an understanding of the client's business and to maximise the development of new business and retention of existing revenues. You will be fully accountable for activity and results within your base. Desirable Criteria WLR/SIP/NGN and associated tariffing Data connectivity (DSL, FTTC, EoFTTC, EFM, leased line, P2P, MPLS, SDWAN) UCaaS/PBX CCaaS/Contact Centre Hosted Managed Services, Private Cloud, Public Cloud IT Services -MS365, security, backup, DR/DRaaS Mobile devices, voice and data composites ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

Your new company A leading Top 20 accountancy practice in Manchester city centre is seeking an experienced Senior Audit Manager to join their expanding public sector audit team. This is an exceptional opportunity for an audit professional with strong experience in public sector engagements who is ready to step into a senior leadership role within a high-performing, people-focused firm renowned for quality, innovation and client service. Your new role As Senior Audit Manager, you will oversee a significant portfolio of public sector clients, including local authorities, NHS bodies, housing associations, charities and other government-funded organisations. You'll lead complex assignments, support teams in delivering high-quality audits and contribute to the strategic development of the firm's public sector offering.As Senior Audit Manager, you will be responsible for: Leading and managing a diverse portfolio of public sector audit engagements Building trusted relationships with senior stakeholders within local government and other public bodies Overseeing audit planning, fieldwork and completion to ensure high-quality outputs Providing technical expertise on complex public sector accounting and audit matters Managing and developing teams, providing coaching, feedback and performance support Ensuring compliance with professional standards, regulatory requirements and internal quality procedures Supporting tenders, proposals and wider business development activity Contributing to the strategic direction and growth of the public sector audit team What you'll need to succeed ACA / ACCA qualification (or equivalent) Significant post-qualification experience within practice, including public sector audits Strong understanding of public sector frameworks, such as CIPFA and sector-specific regulatory requirements A proven ability to lead complex engagements and deliver high-quality work Excellent communication and relationship-building skills Strong leadership capabilities with a passion for developing others Commercial awareness and the ability to identify service opportunities A proactive, solutions-focused approach What you'll get in return Hybrid working 2 days in the office, 3 days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the RoleWhat will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPI‘s and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPI’s, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry

Prestigious opportunity with a world leading Global Investment Management company for a Technical Lead for our Applications Engineering - Marketing Technology area. Key to the development and running of the European websites, onboarding and servicing of our professional investors, we are inviting you to join our success story, based in our Manchester office 3 days a week. As our Technical Lead, you will work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You will be responsible for:- Providing expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Leading design, development, and implementation efforts across multiple platforms. Leading services and direction, providing technical expertise and completing complex development, design, implementation, architecture design specification, and maintenance activities. Ensuring the viability of IT deliverables. Identifying potential solutions and approving technical solutions proposed by team members. Working closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Creating and maintaining detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible Identifying opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation Conducting code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies If you possess a combination of the following skills, then LETS TALK! Full stack development background with Java, JavaScript, HTML, CSS, SQL and modern frameworks Familiarity with microservice architecture, API design, and integration patterns Knowledge of AWS services and cloud-based deployment models Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test-driven development Excellent documentation skills and ability to create clear technical standards Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target Preferred experience in Python programming language Strong analytical, verbal, and written communication skills Ability to lead cross-functional teams and manage multiple priorities effectively In return, you will be rewarded with an enviable working environment in our luxurious City Centre office, an extensive benefits package encompassing a 25% bonus and partnership payment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)