Contact centre jobs in Sunderland - Page 2Create job alerts

Where: EE Darlington \n Full time: Permanent \n Salary: £25,087.Start date: November 2025 onwards \n \n \n Why this job matters \n \n If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.M

A Global Technology Solutions Partner based in Greater London is seeking a Contact Centre Solution Architect.

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for t

Within Customer Contact, Amazon Connect serves as our core contact platform, alongside other customer channels aligned to our Customer Contact Strategy. In this new Tech Lead opportunity, you will play a key role in designing and architecting innovative solutions across our contact centre products.

Doncaster EE Call Centre, Wilmington Drive, Lakeside Business Centre, Doncaster, DN4 5PQ .

A leading recruitment agency is seeking a Procurement Manager specializing in Contact Centre services, located in West London.

Where: EE Darlington \n Full time: Permanent \n Salary: £25,087.Start date: November 2025 onwards \n \n \n Why this job matters \n \n If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.M

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for t

We’re recruiting a “Contact Centre or Field Based Resource” experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for t

A leading loyalty company is seeking a Tech Lead to design innovative solutions for their contact centre products. Candidates should possess strong contact centre experience and architecture expertise, with knowledge of cloud platforms and development skills.

Where: EE Darlington \n Full time: Permanent \n Salary: £25,087.Start date: November 2025 onwards \n \n \n Why this job matters \n \n If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.M

Contact Centre Systems and Data Analyst. Proven experience in a real‑time management, workforce planning, or contact‑centre analytics role within a multi‑channel environment. Understanding of contact centre metrics, call flows, customer and advisor behaviours, and best practices for performanc

Salary: £25,087 – Uncapped commission \n Location : Doncaster EE Call Centre, Wilmington Drive, Lakeside Business Centre, Doncaster, DN4 5PQ \n Full Time - Permanent \n Start Date - 26/01/26\n \n Sales Advisor \n What’s in it for you \n• Competitive Sa

Represent SS&C Technologies at industry events, conferences, and client meetings as the face of the outsourced contact centre offering. Proven track record of success in new business development and sales leadership within outsourced contact centres or related BPO services. If you are a driven sales

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives for t

We have a fantastic new job opportunity for a Housing Repairs and Maintenance Contact Centre Manager to lead the day-to-day operation of a busy customer contact centre delivering repairs services across multiple channels. Contact Centre Operations Manager, Customer Services Manager, Repairs Customer

What’s in it for you .Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your immediate family .Paid Carer’s Leave: Market-leading carers

Leading a high performing contact centre. This role is ideal for a senior contact centre leader who enjoys being close to the operation and leading from the floor. We're looking for a delivery-focused manager, ideally from a contact centre outsourcer or managed service environment, who is comfortabl

A leading housing provider is looking for an interim Contact Centre Manager – Repairs in Ealing (Hybrid). This role requires proven experience in contact centre management, strong leadership abilities, and expertise in driving performance metrics.

A leading energy provider in the UK is seeking a Contact Centre Manager to oversee daily operations in Chandlers Ford. Ideal candidates should have experience in high-volume contact centres and possess excellent communication skills.

As a Contact Centre Manager, you will have full operational responsibility for one or more functions within the centre, including direct line management of Team Leaders and their teams. Ensure the effective day‑to‑day running of Contact Centre functions, maintaining high productivity, quality an

We have a fantastic new job opportunity for a Housing Repairs and Maintenance Contact Centre Manager to lead the day-to-day operation of a busy customer contact centre delivering repairs services across multiple channels. If you’ve also worked in the following roles, we’d also like to hear from

A leading recruitment firm in the UK seeks a Senior Contact Centre Leader to oversee a customer-facing operation. The ideal candidate will have a strong delivery mindset and significant experience in a contact centre environment.

Contact Centre Manager page is loaded## Contact Centre Managerlocations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 20, 2026 (30 days left to apply)job requisition id: JR100755Contact Centre ManagerRole: Contact Centre Manager *

As part of the Contact Centre CX team, the Senior Engineer will configure, support, and troubleshoot Contact Centre as a Service (CCaaS), Amazon Connect, TTY, and Fax solutions. The engineer will play a key role in implementing scalable solutions, resolving issues, contributing to major Amazon Conne

Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications.

A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK. This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment.

Proven experience in a real-time management, workforce planning, or contact-centre analytics role within a multi-channel environment. Understanding of contact centre metrics, call flows, customer and advisor behaviours, and best practices for performance optimisation. Contact Centre Systems and Data

A leading contact centre provider is looking for a Housing Repairs and Maintenance Contact Centre Manager in Greater London. This role is crucial for overseeing the daily operations of a busy contact centre, focusing on customer service quality, compliance, and performance management. The ideal cand

A prominent automotive services provider is seeking an Aftersales Customer Support Specialist in Salisbury.You will manage incoming customer queries while providing exceptional service and upselling retention products.The role offers a competitive salary of around £25,110 with potential annual bonu

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential. They are currently looking for Contact Centre Advisor. They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and

Oversee the day-to-day running of the Contact Centre across all channels. Lead a high-performing contact centre delivering great customer outcomes. Knowledge of contact centre systems and telephony platforms (e.

A leading housing organization is looking for a Head of Customer Contact for the Repairs Contact Centre in Peterborough.

Deep understanding of modern contact centre operations. We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform.

A dynamic contact service provider in the UK is looking for an experienced Contact Centre Manager to ensure operational excellence and enhance customer outcomes.

A new exciting Permanent Contact Centre Claims Advisor position in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the heal

The position requires spending regular time at the contact centre site(s). Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement. Manage the quality process and ensure our contact centre part

Contact Centre Insights Analyst. Proven experience in a real‑time management, workforce planning, or contact‑centre analytics role within a multi‑channel environment. Understanding of contact centre metrics, call flows, customer and advisor behaviours, and best practices for performance optimi

If you are interested in hearing more about this Aftersales Contact Centre Advisor job in the Salisbury area, please contact Hamish Lowrie at Perfect Placement Today. Our client, a large multi-branded car and motorcycle dealer group with over 10+ sites across South/Southwest England, is currently lo