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You will work cross-functionally with Game Design, Product Marketing, Product Ops, Economy Design, and Data Science teams to define, prioritise, and deliver exceptional player experiences that meet business and player goals. Define and manage the monthly content calendar, collaborating with Design,

Reporting to the Marketing Director, You'll be in the room (physically and virtually) for some of our most important customer moments: supporting the events where our customers show up, building the personalized content and workshop decks that start a conversation with a brand and becoming a familia

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a fully remote position and we're considering candidates in the UK. About Product Management: As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential. Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers. The opportunity: As the Staff Product Manager for OpenTelemetry Experience, you’ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. Your mission is to make Grafana Cloud the easiest and most trusted destination for OpenTelemetry workloads. You’ll reduce the uncertainty, complexity, and failure points users encounter between deciding to adopt OpenTelemetry and receiving healthy, correctly attributed, and actionable telemetry in Grafana Cloud. Teams can instrument workloads, directly or with the help of coding agents, through OpenTelemetry SDKs, automatic instrumentation technologies such as Beyla and SDK injection, or client-side OpenTelemetry Collectors. Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes. You’ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful. You’ll design a future in which a growing share of instrumentation work is performed by coding agents acting on behalf of developers. This means treating agents are first-class participants in the experience and ensuring that instrumentation options, configuration requirements, errors, and validation signals are structured, discoverable, and actionable by both humans and machines. Your scope will include: • OpenTelemetry SDK onboarding and configuration, • Automatic instrumentation experiences, including OBI/Beyla and SDK injection, • Client-side OpenTelemetry Collector deployment and onboarding, • Collector configuration, authentication, and initial connectivity, • Guidance and machine-readable context that help people and agents choose the right instrumentation approach, • Workflows that allow coding-agents to implement, configure and verify instrumentation safely, • Troubleshooting missing, incomplete, malformed, or unhealthy telemetry, • Validation signals that allow both people and agents to confirm that telemetry is healthy, correctly attributed, and usable in Grafana Cloud, • The transition from receiving telemetry to activating the appropriate Grafana Cloud observability solution Success does not stop when Grafana Cloud receives the first data point. Telemetry must arrive with the quality, context, and structure required to support meaningful observability outcomes. You’ll partner closely with teams responsible for experiences such as Application Observability, Kubernetes Monitoring, Infrastructure Observability, and Drilldown Apps to ensure OpenTelemetry workloads receive a first-class experience from initial setup through first value. This is a horizontal Staff-level product leadership role spanning multiple products and engineering teams. You may not directly own every SDK, collector, instrumentation technology, or downstream application involved in the journey. You will, however, be accountable for the coherence of the overall customer experience, its success measures, and the cross-product strategy required to improve it. AI will also be part of how you work, not only what you build. You’ll be expected to use AI tools regularly to accelerate customer-research synthesis, analyze product signals, explore technical workflows, prototype experiences, develop positioning content, and test agent-led instrumentation journeys. You’ll model thoughtful, hands-on adoption of AI while applying strong judgement to its outputs. The role is not focused on developing OpenTelemetry as an open source project in isolation. You’ll engage with and contribute to the OpenTelemetry ecosystem where appropriate, while measuring success through customer activation and outcomes in Grafana Cloud. What You’ll Be Doing: • Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions, • Create coherent, opinionated experiences that help users choose and implement the right approach across SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving the flexibility advanced users require, • Identify and eliminate the leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry, • Establish shared experience principles, priorities, and success criteria across the product and engineering teams contributing to the OpenTelemetry journey, • Use customer research, product data, and market insight to prioritize investments and measure outcomes such as onboarding completion, time to useful telemetry, telemetry health, and workload expansion, • Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation, • Extend beyond product delivery to how the OpenTelemetry experience is positioned and brought to market. In partnership with Product Marketing and go-to-market teams, you’ll help define the product narrative, sharpen out differentiation, and develop launches, technical content, adoption programs, and campaigns that create demand and accelerate customer activation., • Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams to deliver and communicate a differentiated OpenTelemetry experience, • Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions What makes you a great fit: • 5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain, • Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organizational authority, • Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions, • Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure, • An understanding of the challenges involved in deploying and operating software across Kubernetes, virtual machines, and public cloud environments, • Experience turning complex onboarding, configuration, and troubleshooting workflows into clear and approachable product experiences, • A history of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes, • Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organization Bonus Points: • Experience contributing to or building products around the OpenTelemetry or broader open source observability ecosystem, • Experience with automatic instrumentation, eBPF, or runtime-based instrumentation, • Firsthand experience as an SRE, platform engineer, developer, or observability practitioner, • Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale In the UK, the base compensation range for this role is GBP 117,949- GBP 141,539. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com. Overview: As a Product Manager, you will drive the execution of strategic objectives, shape the product roadmap, and manage priorities across the product lifecycle from planning and requirements gathering through launch and ongoing optimization for the Hypori Security Messaging Product Suite. This is both a customer-facing and hands-on technical role, requiring a balance of strategic execution, cross-functional collaboration, and the ability to translate market needs into actionable product direction. This role will involve working as part of a globally distributed team, and accordingly, there will be a need for need for ad-hoc meetings out of standard working hours. Responsibilities: • Understand and synthesise customer, market, and business needs to inform and drive product strategy., • Develop and maintain a current understanding of industry and technology trends., • Collaborate with Security, Engineering, Sales and Marketing, Information Governance, Customer Success, and the Leadership team to define requirements to align with the overall business strategy and goals., • Support the product vision and manage the roadmap for your area, keeping it aligned with company goals and customer needs., • Deliver a financially sound, continuously improving technology platform., • Protect intellectual property, user data, and system integrity by (a) adhering to Hypori's policies and procedures for secure software development and (b) following best practices for secure product design, implementation, and deployment of development, build, test, production, and other environments., • Act as the primary product voice in customer engagements, leading discovery and feedback sessions to align customer needs with the product roadmap., • Support Product Leadership in creation of product management plans, product-specific business plans, and product and release launch plans., • Monitor release schedules to ensure product and feature availability., • Work with cross functional teams to accomplish objectives and resolve problems., • Balance product requirements and development resource constraints to establish achievable product development schedules., • Support the development of content for customers, support, and sales teams., • Partner with customer-facing teams to drive client success, retention, and growth., • This role may involve ad-hoc travel within the UK and overseas. Qualifications: • 4+ years of Product Management or related role., • Hold or willing to obtain BPSS clearance., • Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Mathematics, or relevant industry experience., • Product architecture and design experience for cloud-scale enterprise software deployed globally and run 24x7 as a service on cloud providers such as AWS., • Experience driving elements of the product development lifecycle such as product vision, go-to-market strategy, requirements gathering, and product launch., • Experience creating wireframes, mockups, and high-fidelity designs with Figma or similar software., • Ability to effectively communicate, both written and verbal, with technical and non-technical cross-functional teams., • Strong customer-first approach with ability to balance business needs against customer requirements to deliver an optimized experience., • Experience in conducting competitive research and analysis. Preferred Attributes: • Experience working within a highly regulated industry, preferably defence or healthcare., • A knowledge or background in messaging platforms or real-time communication products., • An understanding of international accessibility standards, notably WCAG 2.2 and Section 508., • Self-starter with drive, high level of initiative and self-direction. A problem solver and able to develop solutions to complex issues., • Adept at working in a matrix position where results must be achieved across various departments without line authority. Comfortable working with all levels of the organization., • Excellent people engagement, communication, and presentation skills both written and oral. Must be effective with all levels of the organisation. Must be able to represent the Company externally with partners, customers, and end users., • Technical understanding to translate customer application needs to product requirements and to communicate product benefits to the channel and end users. Pay range: £70,000- £82,000 + 10% bonus About Us Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce. Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law. At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance. #Hypori #BI-Remote #LI-Remote

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at . Visit our Mission and Culture doc . Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers. This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value — delivered in the customer's language and time zone. • Location: United Kingdom (remote), working European business hours., • Language: Full professional fluency in French and English is required. You will run onboarding, business reviews, and executive conversations directly in French for French-speaking accounts, and collaborate daily in English with our global team. Proficiency in German is a strong plus., • Engagement type: Independent contractor. Compensation, duration, and terms to be defined in the contractor agreement., • Own post-sale value realization for your assigned Enterprise customers, translating sales intent into measurable business outcomes., • Anchor customer conversations around business impact, including:, • Cost structure reduction, • Time-to-content compression, • Scalable output without linear headcount growth, • Global consistency at local speed, • Guide customers through staged value progression:, • Immediate value (0–30 days), • Structural value (30–90 days), • Strategic value (90+ days), • Define, track, and reinforce outcome-oriented success metrics, not just usage (e.g., time-to-value, cost savings, workflow adoption, renewal readiness)., • Run structured business reviews — in French where appropriate — that reinforce ROI and long-term value., • Own renewal readiness for your accounts well in advance of contract expiration, baselining and documenting value realized during the term., • Identify expansion opportunities that are justified by demonstrated impact, new workflows, or broader organizational adoption, not opportunistic upsell., • Proactively assess churn risk and take action early through value re-anchoring and stakeholder alignment., • Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries — bridging time zones between EMEA customers and a US-based team., • Act as HeyGen's cultural and linguistic bridge for French-speaking customers: localize playbooks, enablement assets, and success plans where it accelerates value., • Enjoy rolling up your sleeves and contributing to the continuous improvement of our operating cadence and customer engagement model as we scale in EMEA., • Faster time-to-value across your EMEA book of business, • Healthy accounts progressing through the immediate → structural → strategic value phases, • Strong retention and improved Net Dollar Retention across the portfolio, • Renewals anchored in documented, customer-recognized value — no last-minute scrambles, • Expansion driven by demonstrated impact and well-grounded value narratives, • French-speaking customers who feel HeyGen operates as a local partner, not a distant US vendor, • 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools., • Full professional or native fluency in French and English, including comfort leading executive-facing conversations and writing customer-facing materials in French, and operating internally in English., • Proficiency in German is a strong plus, given our growing DACH customer base., • Experience operating in Enterprise CS motions, including PLG and sales-led models; experience with EMEA enterprise customers strongly preferred., • Proven ability to manage accounts using business outcomes and metrics, not just activity., • Comfort working with ambiguity and exercising judgment in how to prioritize customer effort — especially important in a contract role with high autonomy., • Strong written and verbal communication skills in both languages, including executive-facing conversations., • Experience building repeatable CS playbooks and processes., • Data-informed mindset with the ability to synthesize insights into clear recommendations., • Comfort operating independently across time zones with a primarily US-based team; thrives in a fast-paced environment. We operate like a modern AI-native startup. You should be comfortable learning and leveraging tools quickly. • CRM proficiency (Salesforce preferred) for account tracking and renewal forecasting., • Experience with data visualization / BI tools such as Hex (or similar) to analyze and present insights., • Strong working knowledge of Slack for cross-functional, async collaboration across time zones., • Familiarity with AI-native workflows and tooling; comfort experimenting with new tools (including AI assistants) to improve efficiency., • CS at HeyGen is a strategic, revenue-impacting function, not a support wrapper., • You'll have real ownership, autonomy, and accountability over outcomes., • You'll be our first CS hire in the UK, joining a growing EMEA presence and helping define what "great" looks like as we scale Enterprise CS across the region., • Work with the world's top companies and fundamentally reimagine how customers create and operate. £70,000 – £110,000 annual salary target Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as location, market and business considerations when extending an offer. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Description Marketing & Operations Coordinator - UK At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good. Show hustle We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. Embrace change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. Elevate empathy We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability. Never settle We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. But enough about us. Let’s talk about you. As our Marketing & Operations Coordinator, you’ll play a key role in keeping our business running smoothly, supporting the wider UK team across operations, marketing, internal communications and team engagement. No two days are the same — you could be coordinating a company event, supporting a marketing campaign, organising client meetings or helping onboard a new team member. This is an exciting opportunity for a graduate or early-career professional to build a career in marketing, business operations and people coordination within a fast-paced, remote-first digital agency. What you’ll do: • Provide day-to-day operational and administrative support to the Marketing & Operations Manager and wider UK team, acting as a central point of contact for internal queries., • Maintain Salesforce and other business systems, ensuring data is accurate, up to date and consistently monitored for quality and compliance., • Coordinate meetings, prepare agendas, capture actions and manage team diaries, travel and logistics for meetings, client visits and company away days., • Support the planning and delivery of marketing campaigns and events, including exhibitions, managing venues, suppliers, logistics and budgets from planning through to delivery., • Assist with content creation for social media, blogs, newsletters and other marketing communications, and monitor campaign performance to support continuous improvement., • Support the coordination of onboarding for new starters, including arranging IT equipment, welcome packs, induction schedules and onboarding meetings., • Help foster a positive remote-working culture by organising team engagement initiatives, and stay informed about emerging AI tools that can improve business operations and productivity. Who you are: • Proactive, highly organised and comfortable taking ownership of multiple priorities., • A confident communicator who builds strong relationships across teams, clients and suppliers., • Commercially aware, with a keen eye for negotiating good value on venues, suppliers and travel., • Approachable, friendly and adaptable, comfortable working remotely with travel for team days and marketing events., • Curious about how AI and emerging technologies can support marketing and operations work., • Detail-oriented, with excellent organisational skills and the ability to work independently while knowing when to seek guidance. What you bring: • Graduate or early-career background (typically 0–2 years), ideally with some exposure to marketing, operations, or admin/PA work., • Comfortable using CRM/project systems such as Salesforce, or quick to pick up new tools., • Strong organisational skills, able to juggle multiple bookings, enquiries and deadlines using your own initiative., • Experience or interest in supporting marketing campaigns, events or business administration., • Excellent written and verbal communication skills, with great attention to detail. Our UK Benefits include: • 22 days holiday, • 2 floating holiday days, • 2 volunteering days, • Defined contribution pension scheme, • Flexibility + remote working Application Tips To help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately. If you're unsure how to make your CV ATS-friendly, this guide provides helpful practical tips: _

About tonies: tonies is the world's leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination. You as part of tonies: The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. Your tasks and responsibilities will include: - UK Operations - Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews - Handle escalated tickets where manager input is required - Deliver training for new starters - Complete Quality Assurance Audits - Process Adyen and PayPal disputes - Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions. - Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise - Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders. - Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience - Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points - BPO Management - Ensure the BPO agents provide an amazing customer experience across all support channels - Responsible for hitting Global Customer Happiness KPIs - Main contact point for BPO for any UK customer related issues - Mentor and provide support for tickets and questions escalated by BPO agents - Global Collaboration - Work with Global Zendesk administrator in order to design and implement chatbot experiences - Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials - Calibrate with other Global Customer Happiness teams on Quality Assurance topics - Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues What we are looking for: - Experience managing or working closely with a BPO or outsourced support partner - Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management - Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus - Proven ability to design, deliver, and continuously improve training programs - Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements - Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements - Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal - Strong communicator, comfortable owning escalated and high-risk customer issues - You must be currently located in the UK. Why tonies? - Global Teamwork: We collaborate across departmental and country borders. You'll be part of a truly international community where every voice is heard. - Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself. - Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we'll share during the recruiting process. - Collaboration & Community: We're big on "we." You'll join a team that values connection and celebrates wins together, no matter the time zone. - Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie's ears. - Tonie Discounts: Enjoy attractive discounts on our entire range of products. You'll quickly become the favorite guest at every birthday party! - Rest & Recharge: Great work requires a clear head. You'll enjoy generous paid time off to ensure you have plenty of time for your own stories. Good to know: As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues' different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you! About us Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children's screen time.

About Welocalize Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale. Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. _ MAIN PURPOSE OF JOB The French Canadian Linguist performs quality control tasks and on-demand translation tasks, and takes on linguistic lead functions on assigned projects; coordinates the activities of a group of translators for assigned accounts or projects, trains and develops freelancers, and ensures that the work is performed at a satisfactorily high standard within the specified deadlines and quality level; ensures that the Language Process is being followed by the project/account team. Please note that in order to do this job is important to be located and to have the legal right to work in one of the following countries: Spain, United Kingdom, Italy, Germany, Romania, Greece. • Performing quality control tasks on assigned projects or accounts (EN > FRCA);, • Performing on-demand translation tasks (EN > FRCA);, • Performing trans-creation, translation and post-editing tasks (EN > FRCA);, • Performing other translation-related admin tasks (EN > FRCA);, • Managing project-related queries;, • Preparing, managing, and maintaining the language materials (including glossaries, Style Guides, work instruction) up to quality standards and up to date;, • Interacting with clients on linguistic matters as required;, • Developing and training new and existing freelancers according to the accounts’ and Welocalize’s needs;, • Ensuring good interaction among team members and resolving questions on terminology and language matters;, • Participating in the development of new and improved working processes;, • Achieving the goals set by the French Team Lead., • Education:, • University degree in Translation/Applied Languages or equivalent combination of education and experience;, • Experience, • 4+ years of relevant experience in the translation and localization industry., • Fluent in French Canadian (native level), both written and spoken, fluent in English, both written and spoken;, • Experienced as a translator in Mobile Apps, Search Engines, IT Consumer Products, Entertainment, Marketing, Software UI, Websites is a plus;, • Excellent feel for language (source/target);, • Knowledge of terminology in the following subject matters IT consumer products, social media and entertainment;, • Thorough understanding of the localization process;, • Excellent user experience of standard software, such as Windows and Office applications and standard CAT tools;, • Other relevant skills:, • Ability to learn new localization tools and applications quickly;, • Ability to effectively present information and respond to questions from groups of managers, clients, customers and translators;, • Ability to work with tight deadlines;, • Excellent interpersonal, written and verbal communication skills;, • Ability and willingness to train/teach others and pass on knowledge;, • Ability to work in a virtual team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Neo4j: Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe. At Neo4j, we’re to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA two years earlier, for the ICIJ, and are to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. Neo4j experienced rapid growth this year as organizations looking to deploy recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at and follow us on _. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. Neo4j GraphAcademy Neo4j GraphAcademy is our free, self-paced, hands-on online training platform.The mission of GraphAcademy is to provide high-quality online training for users of all levels to make them successful. GraphAcademy provides a clear learning path for beginners to become experts within a given field with curated learning paths for Developers, Data Engineers, and Data Scientists. Courses on Neo4j GraphAcademy are intended to be fun, engaging and interactive and provide an immersive experience for learners with diverse learning preferences. What we are looking for: We are looking for an enthusiastic Curriculum Developer who is excited about teaching and engaging with Neo4j users of all experience levels. Your day-to-day work will involve creating engaging, hands-on online training courses and videos that assign user-specific tasks that utilize Neo4j features and tools. You should be comfortable expressing complex subject matter clearly, simply, and engaging. You should be comfortable in front of a camera. If this sounds like you, we should talk. We strongly encourage under-represented groups to apply. As a Curriculum Developer, you are excited about educating new learners about cutting-edge technologies. You will work with users and teams across the organization to identify gaps in the course catalog and develop courses to cover these gaps. You will work closely with a distributed Developer Relations team. You will work collaboratively with the broader Marketing team and other groups such as Product Management, Solutions Engineering, and R&D. Your tasks include: • Creating technical content to educate and empower developers; this can include videos, sample applications, presentations, blog posts, and other materials., • Using the existing Neo4j Documentation to produce courses that educate users of all levels., • Creating accompanying materials to support the learner’s continuing education., • Producing diagrams and animations to communicate concepts in an easy-to-understand way., • Recording video and audio lessons to accompany text-based lessons., • Provide feedback on Neo4j managed services offerings, course catalog, and database capabilities to help improve the feedback loop between what users need and what Neo4j delivers., • Build learning paths for different graph use cases so that developers can take a series of courses that build on each other and prepare them for developing graph applications. We measure the success of this role by the increasing number of Certified Neo4j Professionals and overall and course-specific completion rates. In a few months, you will have learned how to use graph technology to improve community education and developed and published your first course. A few months later, you will have worked on several programs in front of our community; helping them succeed with Neo4j and developing several hands-on, interactive courses. By the end of the year, you will have contributed significantly to the course catalog and supporting materials. Must Haves: • A background in developer education or technical writing., • Ability to research and develop training materials for users of all ability levels., • An empathy for users and their learning experience., • A strong command of the English language - both writing and speaking., • Experience working remotely. Nice to have: skills that are not required but that we can help you build upon • Experience with graphs, graph databases, or Neo4j., • Experience with Generative AI, Large Language Models and GenAI frameworks., • Experience with software development, databases, data engineering, or machine learning., • Experience authoring and publishing content with Asciidoc or Markdown., • Experience in recording videos or giving online presentations., • Experience in creating interactive experiences, designs, and tools Why Join Neo4j? Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. • Neo4j is one of the fastest-scaling technology companies in this industry. It in annual recurring revenue (ARR), doubling its ARR, • Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history., • 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include , , , , , , , , , , and _., • Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success., • Countless _. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform., • A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers., • Neo4j was named as a Visionary in the 2023 Gartner® Magic Quadrant™ for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave™: Vector Databases, Q3 2024. _ shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the_ to understand how we will handle the personal data that you provide. More information at_.

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