Depot / Franchise Manager
6 days ago
Basingstoke
Competitive salary of £75,000 per year plus 30% Bonus scheme & company car scheme. Sapphire Vehicles Services Limited is a leading commercial vehicle maintenance company providing a comprehensive range of services to support both new and established businesses. Currently operating 17 depots throughout the UK, Sapphire supports customers from a variety of industries with the day-to-day running of their commercial vehicles. We are now seeking an experienced Depot / Franchise Manager to join our team in Basingstoke. This is a key leadership role responsible for overseeing the fleet workshop operation alongside multi-franchise dealer standards, including Daimler Trucks and Isuzu. This is an exciting opportunity to join a fast-growing business offering strong career progression and the chance to lead a high-performing depot. As the Depot / Franchise Manager, you will be responsible for: • Leading the depot across all operational areas, including workshop, service and parts, • Managing direct reports including the Workshop Manager, Admin/Service Supervisor and Parts team, • Developing and implementing depot standards and procedures, • Setting and maintaining service levels to achieve all KPI’s set by customers and manufacturers, • Building and maintaining strong relationships with customers and manufacturers, • Ensuring response and delivery times are consistently met, • Driving improvements in service methods to increase efficiency and productivity, • Managing WIP levels to meet agreed targets, • Resolving service issues and customer complaints in a timely and professional manner, • Conducting appraisals and supporting the development of team members, • Producing and presenting reports to senior management, • Supporting commercial growth and business development opportunities, • Ensuring the depot operates in line with company and franchise standards, • Maintaining full compliance with Health & Safety, ISO standards and all statutory requirements, • Ensuring budgeted financial performance is achieved or exceeded As the Depot / Franchise Manager, you will have: • Strong technical background with a City & Guilds qualification (preferred), • Previous experience managing a commercial vehicle workshop (essential), • Experience within a commercial vehicle dealership environment (preferred), • Experience with Mercedes/Daimler Truck dealerships (advantageous), • Knowledge of systems such as Keyloop and e-WIP (preferred), • Good IT skills and general education, • IOSH qualification (preferred), • Management qualification (advantageous), • Full clean driving licence Key Skills & Competencies: • Strong leadership and people management skills, • Excellent organisational and interpersonal skills, • In-depth knowledge of industry best practices and standards, • Strong problem-solving ability, • High attention to detail, • Ability to influence, motivate and develop teams Job Details: • Location: Basingstoke, • Reporting to: Regional Manager, • Job Type: Full-time, Permanent Salary & Benefits: • £75,000 basic salary, • 30% bonus scheme, • Company car scheme, • Company pension, • Career progression opportunities within a growing business