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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction.

The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Maximise customer renewals via successful onboarding and user en

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Serve as the voice of the customer and provide internal feedback on how we can better ser

Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services. We are looking for a Customer Success Specialist (Chinese/English) to join us on this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empoweri

Customer Success Manager | Customer Success | UK | Remote. Experience in an HR role where you’ve used HRCase previously, OR Customer Success experience within HR SaaS or similar technology. HR technology and customer success best practices.

A technology solutions provider in the UK is seeking a Customer Success Manager for their Parcel Lockers division. The role involves guiding hosts through onboarding, managing relationships, and ensuring customer satisfaction with the product.

As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Str

A leading SaaS provider in the UK is seeking an Implementation Consultant to lead customers through the implementation of innovative software solutions. You will manage projects, ensuring timely and on-budget delivery while fostering strong customer relationships. Join a dynamic team dedicated to ex

Were supporting a well-backed SaaS scale-up in the learning-tech space who are hiring a Mid-level.If you enjoy building real features end-to-end, not just patching bugs/ BAU work, this is a great fit.Building and maintaining backend services in.Contributing to new feature design, architecture disc

Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. Customer Success or Account Management teams. Proactively lead renewal conversations, identify opportunities to e

Join a small, but growing Customer Success function, taking ownership of a critical book of valuable clients worth around £600k ARR. This role is commercially focussed and so you need to be too! You’ll be accountable for renewal performance and upsell revenue, with success measured through NRR. P

Proven ability to manage customer relationships and drive measurable customer success outcomes. This role is critical in driving customer satisfaction, mentoring junior team members, and contributing to the development and continuous improvement of customer success programs. The Customer Success Spe

Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above). Demonstrated success in continuo

This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. This is a hands‑on senior role, combining commercial accountability, customer success delivery, and coachin

A global technology leader is seeking a Head of UK & Ireland Customer Success to lead their HCM customer success strategy. The ideal candidate will have experience in driving customer success initiatives, managing resources, and representing the company with senior stakeholders. You will be responsi

A leading LegalTech company is seeking a Senior Director of Customer Solutions & Success to manage the end-to-end customer journey for US clients. In this role, you'll partner with law firms, drive adoption, and ensure successful implementation of our solutions.

They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across Europe. Custome

As our first UK-based Customer Success Manager, your focus will be to ensure customer success with FoodOp while helping us build a market-leading position in the UK. We care more about your ability to solve problems and build strong customer relationships than about the number of years you’ve work

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challeng

You’ll stay close to customers, personally engaging with key accounts, while bringing structure, pace, and consistency to how Customer Success operates at scale. Customer Success, Account Management, or a related customer‑facing role within a SaaS or technology‑led environment. You’ll be acc

A rapidly growing SaaS company seeks a Customer Success Manager to build relationships post-implementation, drive product adoption, and ensure customer satisfaction. You'll identify growth opportunities within accounts and proactively manage customer risks.

A growing fintech company in London is seeking a Customer Success Manager to oversee the post-onboarding experience for hospitality partners. You will play a critical role in scaling customer success strategies, ensuring long-term retention and growth through data-driven insights and relationship ma

The ideal candidate will have six years of product management experience, a strong customer service orientation, and the confidence to guide large organizations in their software development processes.

A leading veterinary software company is seeking a Customer Success Manager to drive customer satisfaction and success for ezyVet clients. This hybrid role, based in Greater London, involves managing relationships with key accounts, collaborating with various internal teams, and ensuring customer ne

A leading financial technology platform in the UK seeks a Customer Success professional to enhance client relationships and drive growth.

This role focuses on delivering exceptional onboarding and training services for customers, ensuring they maximize their investment in Qumulo products.

A leading technology recruitment firm seeks a Senior Customer Success leader in London to oversee customer retention and satisfaction for a global SaaS business. Ideal candidates will have experience in managing complex customer bases and a pragmatic approach to leadership.

A fast-growing tech startup is seeking a Customer Success Manager in the UK to enhance customer satisfaction within the education contract catering sector. Ideal candidates should have at least 3 years of experience in customer success or account management, with a proactive mindset and the ability

This role requires a deep understanding of Customer Success and exceptional communication skills to lead a high-performing team and enhance client engagement. The ideal candidate will possess strategic leadership experience and ability to influence cross-functional initiatives, driving new sales gro

A leading marketing technology company in London is looking for a Customer Success Manager to manage mid-market business customers. In this role, you will cement relationships, assist with product adoption, and improve customer success processes. The ideal candidate has 1-2 years of experience in cu

Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers achieve their goals, all while seeking out opportunities to continuously deliver value?. Experience in a B2B

A leading digital experience platform in the UK is seeking a Customer Success Manager to work with EMEA customers, ensuring they maximize value from the platform. The role involves driving customer programs, aligning value expectations, and fostering strong customer relationships. Ideal candidates w

A leading technology recruitment firm is seeking a Customer Success Manager based in London to manage critical client relationships in a fast-paced AI scale-up environment.

We are currently seeking a Junior Customer Success Manager in the UK to join our team and collaborate on nation‑wide initiatives in Health Data. Customer Success, Account Management, Project Management, Implementation, Consulting, or a client‑facing role. Support Customer Success Managers in man

Customer Success, CS Ops or Scaled Success within the SaaS industry. Track record of launching automated customer success motions. Customer engagement: Manage post‑sale activities & own retention for Colossyan’s mid‑market & SMB customers.

As an Customer Success Manager, you will leverage your Retail Media expertise to drive success for a portfolio of well-known global brands. Exciting opportunity for an experiences Customer Success Manager to join a fast-growing AI AdTech Retail Media platform, as the continue to scale their client f

A pioneering tech company is seeking a Customer Success Manager who will own the customer journey from contract signing through to hands-on support and implementation.

Work with Customer Success Managers (CSMs) and Implementation Project Managers (IPMs) in the successful delivery of professional services. Customers are the lifeblood of our company and Qumulo is looking for a strategic, customer focused and results-driven Professional Services Engineer (PSE). Work

A leading engagement platform in the United Kingdom is seeking an Account Manager to enhance customer satisfaction through strategic support. The role requires excellent communication skills and the ability to analyze data for improving customer relationships.

Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. At Affinity, we’re passionate about our customer's suc

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer-success framework. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informe

As a UK Customer Success Manager, you’ll be a key driver of customer adoption, operational success, and long‑term partnerships. Kanpla is on a mission to digitalise contract catering, and we’re looking for a Customer Success Manager to help grow and support our UK customer base – with a stro

We are looking for a driven individual to join our team as the third Customer Success Manager, Midmarket on our UK team to fully manage our mid-market business customers. You will work to help refine and improve our customer success processes and playbooks to work at scale across hundreds of custome

Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you!. You wil

A facilities management company is seeking an experienced Customer Success Manager to lead the compliance, quality assurance, and performance of a key client contract.