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Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation. ERP-related account management or customer success sales. ERP Customer Success / Sales Account Director.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Customer Success role within a fast-paced SaaS environment.

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you’ll take ownership of our global customers from the first week, give consultative advice, scope and drive lon

You'll help create and establish a robust customer success solution for XRS, with opportunities to grow and shape the future of customer success management at CBRE. Understand customers' business objectives, KPIs, and success metrics to develop success plans that drive engagement, product adoption,

As a key member of the Customer Success team, you will nurture relationships with assigned accounts and ensure customers realise the value of our solution as quickly as possible. Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS pro

Rather than selling, you’ll focus on making deals happen — managing proposals, contracts, and commercial documentation for complex, high-value customers.

After a successful 12 months for Customer Success, 9fin is rapidly expanding this function as it is a critical extension of our Account Management organisation. Build, manage and scale a high‑performing global Customer Success team across the US, EU and specialised product lines. Define the vision

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. With c

We're looking for a Senior Customer Success Manager to join our thriving Customer Success team at Board Intelligence. Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, strategic check‑ins, and deli

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. The es

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

Responsibilities include educating customers about product features, delivering business reviews focusing on ROI, and developing strategies for customer retention and satisfaction. A leading tech firm is looking for a Customer Success Manager in the United Kingdom. The ideal candidate should have ov

A digital sampling company based in London is seeking a German-speaking Customer Success Manager to work in a hybrid model. The successful candidate will manage campaigns, liaise with brand partners, and support team members.

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. Customer Success will be a newly created fu

A leading insurtech company in London is seeking a Customer Success Manager to join their dynamic team. This role involves managing project deliverables, ensuring exceptional customer experiences for sponsors, and collaborating closely with various stakeholders.

A leading technology firm in the United Kingdom is seeking a Senior Customer Success Manager who is passionate about customer success. Responsibilities include customer onboarding, communication, tracking success metrics, and mastering the Intralinks platform to enhance customer engagement. Ideal ca

Helping build the customer success team. Ideally, you’ll have experience in customer success for a software product. When you’re not out and about, you’ll be digging into data and qualitative feedback to problem‑solve for your customers and acting as a customer advocate to inform product imp

The ideal candidate will have over 3 years of experience in customer success, demonstrating strong stakeholder management and problem-solving skills. A technology company in Greater London is seeking a Customer Success Manager to own a portfolio of clients and drive product adoption. Key responsibil

A leading internet security company in Greater London is seeking an experienced Customer Success Manager. Candidates should have a strong background in customer-facing roles, excellent communication skills, and a deep understanding of networking concepts. The role involves managing post-sale experie

Proven experience in Customer Success, Account Management, Relationship Management, or Consulting. This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well‑established financial‑services technology platform. Help define

A leading AI technology company in Greater London seeks a Customer Success Manager. This role involves cultivating customer relationships, promoting product adoption, and working with senior stakeholders to ensure success. Ideal candidates will have 4+ years in customer success, a strong understandi

A leading software company in London is seeking a Customer Success Manager to enhance customer satisfaction and drive loyalty.

A leading data center services provider is looking for a Customer Success Manager to oversee the service delivery for strategic customers in Greater London. The role involves leading service reviews, managing escalations, and ensuring customer satisfaction through effective communication and operati

We’re hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS. This is a fast-growing team and a

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documen

At least 2 years’ experience in Customer Success, Technical Support or a similar SaaS role. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing a

A leading digital healthcare provider is seeking a Customer Success Manager to manage relationships with gym and fitness partners.

You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. Develop specialization in key industry verticals or customer segments. Influence pr

Work with the marketing team to develop customer advocacy programs that leverage customer success stories and testimonials. Conduct regular check-ins with customers and customer success reports to review progress and identify potential areas for improvement. Analyze customer data to identify usage t

A dynamic tech scale-up is seeking a Customer Success Manager in London to manage strategic accounts in the UK and DACH regions. The ideal candidate will have a strong customer orientation, fluency in German, and at least 5 years of relevant experience. You will develop relationships with large clie

The GreyNoise Customer Success Manager (CSM) is a part of the GreyNoise Customer Experience (CX) team, which provides our customers with an industry-leading experience. This is a customer-centric position focused on ensuring our customers' success with GreyNoise is all but guaranteed. Interact regul

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Customer Success at DG owns all post- sales customer engagement. Effectively communicate project requirem

An innovative EdTech company is seeking a talented junior customer success manager to ensure exceptional customer engagement.

You’ll need to balance the customer mindset with the commercial acumen - being a customer advocate whilst upholding the technical road map. Desirable) Customer Success Experience. You’ll own a portfolio of customers across industries and tiers, guiding them post-onboarding as their trusted advis

Drive customer-specific roadmaps in collaboration with Sales, Engineering, Partners, and Customer Success Architects. Leverage GitHub’s success frameworks to create customer journeys and dynamic success plans. Develop and execute customer success plans that align with customers’ business priorit

We’re looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying

A global market analysis firm is seeking a proactive Customer Success Manager in London. The role involves leading customer engagement initiatives, managing client relationships, and analyzing customer profiles to enhance product adoption.

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

A fast-growing fintech company is seeking a Customer Success Director to lead the expansion of their Customer Success function. This role involves building a high-performing global team, defining the vision and framework for Customer Success, and ensuring alignment with the company’s commercial st

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models infor

We’re looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Customer Success: proactively develop strong relationships with client stakeholders (IT, Co

A technology company in the UK is seeking a Senior Customer Success Account Manager to enhance customer relationships and drive account growth across multiple verticals. Responsibilities include managing customer accounts, conducting business reviews, and developing ROI models.

This position is ideal for a proactive, customer-focused professional with a passion for retention, growth, and long-term partnership. Ensure customers achieve maximum value from our solutions.

Customer Success, CS Engineering. Experience working with JIRA and Confluence, and writing technical documentation for internal employees and external customers. Develop technical documentation, both internally and externally, that empower customers to self-serve and improve their own integrations w

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. Deeply understand each customer’s business goals, use cases, and success criteria. Custome