Customer success jobs in Twickenham - Page 5Create job alerts

We’re looking for an inspiring Customer success team leader to guide and develop our customer success advisors, ensuring every CIH member and customer receives a first‑class experience. You’ll also play an active role in handling customer enquiries, analysing feedback trends and collaborating

This is a pivotal hire with significant scope to develop and eventually lead the customer success capability as the company scales. Opportunity to build and shape the customer success function from the ground up, with clear progression to a leadership role. Customer Onboarding & Account Management (

Join us as a Customer success advisor and play a key role in shaping the way our members and customers engage with CIH. Every interaction is an opportunity to build relationships, promote the value of CIH membership, and guide customers towards the products, services and training that support their

As the Customer Success Manager you'll prioritise the needs and satisfaction of their customers. Job Title: Customer Success Manager. Leo Technology have partnered with a long standing client to help them make a critical hire for their customer success team!.

As a Customer Success Representative, youll be at the centre of our customer experience. Customer Success Representative. Your role involves meeting customers in person, understanding what matters to them, offering clear information about our clients products and services, and ensuring every interac

Partner Customer Success / Account Development Manager. Line Manager: Head of Customer Growth. Account Management or Customer S.

The successful candidate can be based anywhere in the UK Responsibilities will include: - Run structured discovery with partner managers, sales, customer success, and solution engineers; distil insights into enablement content. Create and maintain sales and customer success enablement assets: e.

This is a pivotal hire with significant scope to develop and eventually lead the customer success capability as the company scales. Customer Onboarding & Account Management (50/50 split).

As a Customer Sucess Director you will Experience & Expertise • 8+ years of Customer Success, Account Management, or related leadership experience in Capital Markets, Enterprise B2B SaaS, or Financial Data. Design data-driven strategies to improve platform adoption, drive new opportunity creat

Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup) Deliver hands-on training to mechanics, workshop managers, office staff, and drivers Ensure the customer is fully operational before leaving site Provide go-live day and post support Gather feedback and rel

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business. Who Will Thrive A couple of years+ ex

Company description:ClearCourseJob description:Customer Success ManagerRemote role | UK and Ireland | Field-based travelGarage Data Systems is a leading provider of garage management software, supporting i

Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement. Job Functions Act as a Customer Success Manager for Welsh schools and local authorities that go live. Act as a point of escalation for Welsh customers, ensuring that communication and support i

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business. Create tailored success plans aligned

Other organisations may call this role Customer Service Advisor, Customer Care Executive, Customer Service Representative, Call Centre Operative, Contact Centre Operative, Client Service Executive, Client Relations Executive, Customer Support Executive, or Sales Support Executive. As a Customer Succ

The successful candidate will be confident engaging senior decision-makers, proactive in identifying profitable opportunities, and motivated by performance-based targets.

Group Director, Customer Success page is loaded. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Its platform provides every customer-facing team with the ab

A leading SaaS company in Greater London is seeking a Senior Manager of Customer Success to drive strategic outcomes and improve customer experience. The ideal candidate has over 8 years in a customer-centric role, strong communication skills, and a technical background.

In this full-time position, you will take ownership of the store, develop and inspire your team, and ensure excellent customer service. Join us to foster a diverse and inclusive work environment while guiding your team towards success.

We are looking for a proactive and commercially minded Senior Customer Success Manager to own post-sale relationships with our clients and grow into building our Customer Success function. We’re hiring a Senior Customer Success Manager to join our London team at General Index to lead client relati

The Customer Success Associate is a fantastic opportunity for someone who wants to combine customer care with commercial impact in a fast-growing industry. We have 2 vacancies to join our Customer Success Department on a 6 month FTC which you will play a key role in supporting our customers while dr

A leading procurement company is seeking an RVP, Customer Success to launch new clients and enhance customer relationships.

Hands‑on experience implementing automation and AI within Customer Success or broader customer operations. We are now looking for a Vice President of Customer Success to lead this transformation and own the end‑to‑end customer journey on a global scale. This role offers the chance to create a

JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. The ideal candidate has a track record of success leading in ambiguous and high-pressure entrepreneurial situations, has impeccable communication and project manageme

A healthcare technology company is seeking an experienced Head of Customer Success to lead their function in the UK. This role involves building a customer success strategy that drives satisfaction and retention across various segments, from SMB to Enterprise. The successful candidate will leverage

As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic exper

This role focuses on driving customer value, engagement, and successful outcomes through collaboration with internal teams. Ideal candidates will have over 7 years in Customer Success within advisory sectors and experience managing complex stakeholder accounts. A technology company is seeking a Seni

A leading SaaS provider is seeking an experienced Customer Success Senior Manager in London. With over 10 years in a customer success role, you will drive the strategy for client satisfaction across sectors in sports and entertainment. In this role, you will lead the UK & Ireland team, focusing on c

A leading data management company in the UK seeks a Senior Customer Success Manager to own and drive customer success for enterprise clients. The ideal candidate will have over 8 years of experience in customer success in a B2B SaaS environment and strong project management skills. This role is crit

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with reta

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

A leading logistics company in the United Kingdom is seeking a Head of Customer to lead customer strategy and performance across their Newstrade division. The ideal candidate will be responsible for account management, building strategic relationships with key customers, and ensuring exceptional cus

Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service. A minimum of 5+ years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) wi

The Manager of Customer Success oversees a multifaceted team of Customer Success Managers (CSMs), responsible for ensuring strong customer delivery outcomes resulting from successfully managed projects and initiatives within Assent’s Customer Experience department. Manage the day-to-day operations

As a Senior Customer Success Manager (CSM), reporting directly to the Director of Customer Success, you won't just manage accounts — you'll be a strategic leader and a trusted partner to our customers, helping them achieve lasting success. As our resident trailblazer, the work you do to enable you

Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions. As a Customer Success Engineer within the SASE team, you will be part of a business‑critical capability to enable our customers' secure environments. Get notified about new

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients. At least 2+ years experience in an Account Management or Customer Success Manager role. The Senior Enterprise Customer Success Manager will be responsible for dev

A leading AI company is looking for an Engagement Manager to join their team in the United Kingdom.The role involves working with various companies to design and implement solutions aimed at improving learning experiences.Ideal candidates are passionate about business development and possess a stron

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. Build structure, processes, KPIs and playbooks that bring clarity

A dynamic customer engagement company in North West London is seeking enthusiastic individuals to join their team. The role involves engaging customers face-to-face, representing partner brands, and fostering relationships. This is a full‑time, in‑person position, perfect for those looking to de

A leading research solutions provider in London is looking for an Enterprise Customer Success Manager to guide clients in high-impact research and ensure insights drive business outcomes.

This role requires providing effective support pre- and post-sales, ensuring customer satisfaction, and building strong relationships. The ideal candidate should have a solid technical background, excellent communication skills, and experience in managing customer expectations. This position offers

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment.

Provides guidance to global teams on customer‑specific operational requirements and success criteria, supported by detailed Customer Playbooks. As a senior member of the Global Customer Success organization, this role leads the strategic, end-to-end delivery of operational service excellence for s

A leading tech firm is seeking a Head of Customer Success in London. Candidates should have a proven track record in Customer Success, exceptional communication skills, and proficiency in Salesforce. This executive role focuses on managing and mentoring teams while ensuring the growth and retention

A cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands.

Customer Success Manager to drive value realization for their clients in the CIS & CEE regions. Join a fast-paced environment where your skills and customer focus will help shape success. The successful candidate will have experience in managing Enterprise accounts and should be fluent in both Engli

Customer Success, Account Management, or related leadership roles. Create clear success plans with executive sponsors, with agreed goals, timelines, and measures of success. Own customer outcomes end‑to‑end.