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SUMMARY OF THE POST: Supervise the provision of care and support provided on site at an Extra Care Scheme, ensuring that care/ Support staff undertake their duties with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfilment and rights of Service Users and their carer/family members. To deputise at other schemes in the absence of other Senior Support Workers. Duties and Responsibilities: To maintain good communication and develop effective working relationships with all staff and customers on site at the Extra Care Scheme Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies involved in the care and support of customers at the Extra Care Scheme as necessary or as directed To adhere to all of the Care Support policies and procedures To alert Extra Care Manager or Assistant Manager of any changes in the Service User’s condition or circumstances To help manage the staff rota on a weekly basis, ensuring that sufficient staff are on site to fulfil the needs of all of our customers To partake in Needs Assessments, Risk assessments and Support Planning, identifying customers needs, goals and aspirations Participate in the delivery of the On Call rota of the service Where required, top deliver effective, outcome-based reabling care and support To monitor and measure the progress of attaining outcomes and reabling goals with our customers To partake in regular risk assessments, spot checks, staff reviews and PDR’s. To ensure the implementation of an outcome focused, reabling ethos throughout the Extra Care scheme and that this is actualised in the day to day provision of care and support services To support the Extra Care Manager and Assistant Managers in the provision of Housing Related Support tasks, such as advising on welfare benefits, signposting, health maintenance and independence promotion. To support fully a thriving customer/ residents committee at the Extra Care Scheme as this will form the basis from which many activities and events will be organised. Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights To contribute to the protection of service users from abuse. Ensure the Service User is not put at risk as a result of Care/Support activities Work as part of a team and equally be able to work alone Attend supervision, training and staff meetings, as required Be available and willing to undertake any other tasks specified by line management relevant to the role and to the needs of the Service Users Willingness to help office staff in relation to recruitment, IE, literacy assessments, interviewing, etc. Auditing Care support documentation in relation to Mar Charts, Log Sheets, Review quality records, etc. Personal Attributes: Excellent communication skills. Good planning and organisational skills. Experience of financial management. Sound understanding of good care principles. Skills in assessment and care planning. Negotiating skills. Ability to cope with pressure. Even tempered and patient. Ability to cope with change. Ability to display empathy and warmth Key Competencies: To be able to plan, allocate and evaluate the workload of all staff To able to develop and maintain the quality control system. Risk assessing skills Needs assessment and support planning skills Contractual compliance To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to arrange the implementation of induction and other relevant training programmes, and to identify and provide for on-going training needs. To be able to establish and maintain effective working relationships. To be able to develop and maintain good assessment and review procedures within a reabling framework which become the foundation for appropriate care and support plans for all customers living within the Extra Care Scheme. To be able to ensure that appropriate kinds of reabling interventions take place to meet the user’s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety

Build and maintain strong, long‑term customer relationships. Handle escalations, service concerns, and customer complaints promptly and professionally. Track KPIs including response times, first‑time fix rates, callbacks, and customer satisfaction.

Customer Design & Support Manager – Midlands. Part of a well‑established, rapidly growing & dynamic company, working in the technical department, you will be responsible for providing direct support for a variety of customers, from household names to start‑up businesses. Required knowledge: in

Customer Support Manager (m/f/d). As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector. Are you ready to hi

A dynamic tech company in Greater London is seeking a Customer Support Manager to champion customer needs and deliver high-quality support across technical and accounting-related issues. A successful candidate will have at least 3 years of experience in customer-facing SaaS roles and demonstrate str

We’re looking for a Senior Data Science Manager to join our Customer Support team, based across our key hubs in London and Budapest. Experience in customer support operations, ideally within financial services or fintech, with a deep understanding of the customer contact domain. Partner strategica

Support Domain & Customer Contact Acumen: Experience in customer support operations, ideally within financial services or fintech, with a deep understanding of the customer contact domain. We’re looking for a Senior Data Science Manager to join our Customer Support team, based across our key hubs

We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Yorkshire region reporting to the Regional Customer Services Manager. Provide proactive feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective wor

The Technical Manager – Customer Support will be responsible for ensuring that our mission‑critical MDA systems are operating reliably, diagnosing and resolving reported and proactively detected issues, and providing front‑line support to customers. Translate complex technical concepts into cl

Second Nature in Greater London is seeking a Customer Support Calls Manager to lead a remote team of 10–15 associates. Candidates should have experience in customer support management, effective communication skills, and a proactive problem-solving approach.

Serve as a primary operational contact for key customers and contracts. Handle escalations, service concerns, and customer complaints promptly and professionally. Track KPIs including response times, first-time fix rates, callbacks, and customer satisfaction.

As our Technical Manager - Customer Support, you will not only be extremely “hands-on” but also manage a small team of technicians who will support the customers own system support teams. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Mar

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Level 1 support for both our customers and Cooplers in the UK market. Lead, motivate and manage the UK Customer Support team, ensuring high performance, engagement and professional development. Gather and relay customer feedback, collaborating with cross-functional teams such as Operations, Commerci

This is a newly created role which offers the opportunity to support the Head of Finance in overseeing the day-to-day running of the finance department, supporting in financial strategy, process implementation/improvement, and, as a priority, to clear a backlog of financial data to bring records up

A leading digital staffing platform in London is seeking a Customer Support Manager to ensure high-quality support and drive team performance. This role involves managing a customer support team, optimizing resources, and improving workflows using AI. The ideal candidate will have team management ex

As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manage

Support the Home Manager in meeting statutory, regulatory and organisational requirements, including record-keeping and audits. This is a key leadership role within the home, supporting the Home Manager and senior team to deliver high-quality, person-centred care and to lead, motivate and develop ca

You'll also need to have that little extra something a real interest in the people we support. Access to wellbeing and support tools.

To work in support of early years 'staff by contributing towards the creation of a warm, friendly, safe and caring environment for children aged 2 –5 years. If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via

As a Bank Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.

Provide care and support to service users within a very sheltered housing facility. Care and Support Worker position will be working 5 shifts a week. Care and Support Worker position with be working 3 shifts a week.

You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. Access to wellbeing and support tools.

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link. We are looking to recruit an enthusiastic and motivated Early Years Support Worker to join our Early Years team, which operates on a term time mode

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes. This can be within a variety of settings and include the overnight su

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Bank Care Assistant, you

Committed to the welfare of others you will provide support to our clients on an emotional and practical level whilst supporting them with daily living needs such as personal care, household duties, medication, healthy living and engagement with the local community. As a Creative Support Relief Sup

This means you'll have a direct impact on our residents, their visitors and all the staff working to support them.

You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one. The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations

You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their hi

Production Team Leader (Nights) £38,000 - £42,500 + Training + Progression + Onsite Parking + Excellent Benefits Chessington, Surrey (Commutable from: Leatherhead, Wimbledon, Sutton, Wallington, New Malden, Twickenham).Are you a Production Supervisor/Team Leader, from a FMCG background, looking to

These positions are ideal for individuals passionate about supporting children with Autism, ADHD, severe learning disabilities, and complex communication needs. Support personal care and medication administration with dignity. Support team cohesion, reflection, and resilience.

Previous managerial experience is not necessary, but you should have a genuine passion for driving quality and standards.

We are supporting a global insurance business with the appointment of a Cyber Security Operations Manager into a highly visible leadership role. Cyber Security Operations Manager.

Employee Assistance Programme, occupational health support and wellbeing services. Plus cycle to work scheme, study support, long service awards and more. You’ll also be integral to developing residents Care Plans, which includes being aware of any specialist support needs.

As a Food and Beverage Assistant, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day.Take a deep breath because you'll be stepping into a busy role! You'll be working as part of a vibrant team to deliver first-class hospitality to our

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:.Grow your career with our Career Pathways and MyLearning programmes.Quick access for you and your immediate family to a Digital GP, and wider healthcare bene

For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.Our values - Craft, Creativity

At Park Plaza, authenticity is at the heart of everything we do.Our housekeeping team allows us to take pride in our appearance.Whether it is our guest's rooms or public areas, they keep everything clean and pristine.Senior Public Area Team Leader.Benefits of working for us as a Senior Public Area T

We'll provide training and support to get you going, and you'll quickly become an integral member of the team. If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

F&B Team Leader - Meeting & Events Operations.The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service.In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base f

Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London represents the very best of modern luxury where Italian artistry, refined service and attention to detail define every guest experience.At the heart of this offering sits the Bvlgari Spa, one of Londons most prestigious wellnes

Step inside Lírica at The Cumberland and discover bold Spanish flavours served with style.Think vibrant tapas and sharing plates — Iberico ham, croquetas, tiger prawns — paired with hand-picked Spanish wines and beers.With its relaxed yet sophisticated setting just moments from Oxford Str.

As a Senior you will lead a team of support workers to deliver a high standard of care at all times. You recognise that the role is to help support service users maximise their choices, rights and decisions.