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Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: • Reporting to our Head Of Service, • Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount., • Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles., • Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations., • Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek., • Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team., • Provide excellent customer service by communicating effectively and professionally with our partners., • Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development., • Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service., • Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching., • Coach Team Leaders to take ownership of partner queries to deliver world class service., • A positive attitude with a can do approach to everything!, • A team player with Strong leadership skills, • Have an ICT background within an MSP with experience of leading a team., • Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products., • Solid experience in customer service (excellent verbal and written communication skills required)., • Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies, • Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls., • Be commercially aware, including cost analysis and budget preparation, • Comfortable with using CRM's and documentation solutions, • Naturally supportive leader., • Ability to prioritise personal and team workload., • Salary dependent on experience, • Senior EMI Share Equity Scheme - own a slice of the "Purple Pie.", • Day off for your birthday., • Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays., • Give back day to support your chosen charity., • Savings on gym memberships, shopping and other discounts available through Perkbox., • Variety of social events & team building opportunities are available. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Main Purpose of the Role Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch. \n We currently have the following opportunity: \n Auxiliary - PKC13652 £10,683 - £11,160 (15 Hours per week) Strathmore Street Sheltered Housing, Perth \n We have an exciting and rewarding opportunity for someone to come and work in Strathmore Street Sheltered Housing unit in Perth as an auxiliary. \n The role involves carrying out cleaning tasks and working closely with the Housing Support Officer in Strathmore Street. \n The post is 3 hours per day, generally in the mornings, Monday to Friday- working a total of 15 hours per week. You will be required to provide cover during holidays and sickness in other sheltered housing units. \n You will be expected to maintain a high standard of cleanliness and hygiene in communal and external areas within this Sheltered Housing Unit and ensure compliance with Health and Safety Regulations. \n You will support the Housing Support Officer with any activities or events such as coffee mornings. You will also assist the Housing Support Officer in emergency situations such as when a tenant has had a fall or has taken unwell. \n You will report damage and any other issues or concerns to the Housing Support Officer. \n Please note, we are currently unable to offer sponsorship for this post. Skills & Experience Required This is a physically demanding role, so you must be in good health and able to cope with the demands of the role. \n Candidates should meet all the requirements stated in the job profile including: \n\n • Having previous cleaning experience.\n, • Having a knowledge of Health and safety principles and good practice including in relation to infection prevention and control.\n, • Demonstrating confidentiality and integrity of all Council information.\n, • Experience of working with cleaning materials\n, • Being able to treat all colleagues and customers with dignity and respect and be sensitive to the needs of older people.\n, • Giving a high priority to customer satisfaction.\n, • Excellent communication and interpersonal skills.\n, • Flexibility and being able to prioritise constant and often conflicting demands.\n, • Willingness to travel to other locations to provide holiday and sickness cover when required.\n, • Willingness to learn and adapt to new situations and working methods.\n, • Being a good team player.\n, • Being fit, healthy and able to cope with this physically-demanding role.\n\n Working at Perth & Kinross Council Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team! \n Here's what we can offer you: \n\n • A generous annual leave package\n, • 6 days public holiday and an additional discretionary day\n, • Eligibility to join our pension scheme\n, • Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework\n

The primary objective of this role is to drive commercial opportunities within a designated account base, utilising up-selling and cross-selling strategies to cultivate a thriving and profitable client base. Seniority within this position is identified and based on the value of the client book being managed. Therefore, to success within this position, you will need to have the mindset to grow and nurture your book, and manage/maintain ownership of renewal processes. What you’ll be doing: • Responsible for building, maintaining and managing sales opportunities and converting these to successful sales against assigned target., • Develop trusted relationships with a portfolio of accounts, by liaising with key contacts, and fulfilling your obligations and promises., • Be and advocate for your accounts within ROCK., • Act as the escalation point for assigned accounts, alongside the Service Delivery Management team. You will be expected to support on all commercial matters including complaint management, aged debt escalations and dispute resolution., • Manage all commercial aspects of the account, including project sales, agreement and contract management., • Maintain accurate sales forecasts, keeping internal systems up to date tracking pipeline against target identifying potential deficits and creating plans to address any shortfall., • Create and deliver monthly or quarterly business reviews, by drawing on resource from Technology Management and Service Delivery Management for all key and mid-tier accounts., • Raise projects from successful sales ensuring all relevant information and context is provided to ensure smooth and successful delivery., • Acquire net new logos to grow your account base from client referrals or digital marketing leads. The volume of net new logo focus will be based on capacity of each AM and the current base they are managing., • The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably be required of you by the company. What you need to succeed: Experience: • Proven work experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role., • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level, • Experience delivering client-focused solutions to customer needs, • Strong negotiation skills with the ability to close deals, • Experienced in building trusted relationships, • Determination and resilience, • The ability to communicate clearly and manage client expectations Skills & Competencies: • Strong IT literacy, • Solid experience with CRM software (e.g. Salesforce), • Knowledge of the IT industry, including but not limited to; Managed services, Microsoft 365, Azure, networking and infrastructure, endpoints and cyber security., • Be a motivated self-starter, a quick learner and be highly organised, • Have excellent listening, negotiation, problem solving, and presentation abilities, • Have a high level of verbal and written communication skills, • Have the ability to build solid relationships both internally and with clients, • Have excellent complaint management skills with the ability to de-escalate situations balancing both the needs of ROCK and the client, • Driven to consistently achieve and exceed sales targets while maintaining client satisfaction throughout., • Full UK driving licence What does success look like: • Delivering month on month sales against assigned target., • Effective collaboration and communication both internally and externally., • Continuous improvement in account acquisition strategies, processes, and documentation., • Maintaining strong relationships with clients and ensuring a positive reputation for the company and a profitable client base., • Managing strategic growth within your account base, including cross sale of new services and maintaining client retention, • Supporting on strategic roadmaps with clients, and reporting on sales forecasting Measures: • Achieve IYSOV target for the month, • No complaints where AM are at fault from Tier 1 – Tier 3 accounts., • Financial loss where AM is at fault not to exceed 3% of monthly sales figure, • New incoming quote requests must be progressed within 2 working days, • Zero billing errors on channel accounts, • Client losses of no more than 10% of annual desk value

Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Supply Chain Manager. We’re seeking a proactive and strategic Supply Chain Manager to oversee and optimise all aspects of supply chain operations, from planning and procurement to logistics and supplier performance. This is a pivotal role within the business, ensuring the smooth and cost-effective flow of materials to support production goals and meet customer demands. As Supply Chain Manager, you will be working with the Plant Manager, managing a small team of 7 and working collaboratively with key departments including production, engineering, quality, and commercial. If you're looking for a fresh start with a company that values your expertise and offers the chance to travel internationally, this could be the perfect role for you! Responsibilities & day to day duties As a Supply Chain Manager, you will be responsible for: • Drive strategic planning and execution of supply chain operations to meet business objectives and customer expectations., • Lead and improve materials planning, procurement, and inventory management to ensure continuous supply and optimal stock levels., • Partner cross-functionally with production, engineering, quality, and commercial teams to support New Product Introductions (NPIs), Value Analysis/Value Engineering (VAVE) projects, and customer-centric improvements., • Build and manage strong supplier relationships to ensure timely delivery, cost efficiency, and performance in line with key business metrics., • Ensure accuracy and process compliance within ERP/MRP systems, while driving ongoing improvements to planning and control tools., • Establish, track, and analyse supply chain performance metrics to identify trends, mitigate risks, and capitalize on opportunities for improvement., • Lead, coach, and develop the supply chain team through effective performance management, mentoring, and succession planning., • Ensure adherence to company policies, ISO standards, and relevant regulatory requirements. Skills & experience required. • Minimum of 5 years’ experience in a senior supply chain or materials management role within a manufacturing environment., • Bachelor’s degree in supply chain management, or a related field (MCIPS or CIPS certification highly desirable)., • Proven experience with ERP systems and planning tools., • Strong leadership and communication skills with experience managing cross-functional teams., • Solid understanding of supply chain processes, including demand planning, supplier management, warehouse operations and logistics., • Knowledge of ISO standards and audit compliance desirable., • Demonstrated success in implementing process improvements and leading teams through change. Benefits package • Salary of Circa up to £55,000, • Bonus paid annually – company performance, • 25 days holiday, • Private Health care – After probation for employee and partner, • Pension up to 8% matched, • Death in service, • Eyes test and glasses vouchers, • Payday Pizza, • Support lines with numerous professionals for legal advice, mental health support etc., • 37.50 hour working - week core hours 9 - 5 Flexi hours between 7.00am & 6pm Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic. While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonuses, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR, • Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Always leading with our values, • Spotting potential and developing your team to ensure there is a strong talent pipelineWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets., • Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent., • Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings., • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Quality Assistant Location: Tonypandy, South Wales (CF35 6EQ) Salary: Circa £30,000 per annum, DOE Contract: Full-Time | Permanent Shift Hours: Monday to Friday (8am-4pm) About the Role We are seeking a proactive and detail-oriented Quality Assistant to join our Quality team at our facility in Tonypandy! Working closely with the Quality Manager and Operations teams, you will play a key role in maintaining high product quality standards and supporting the effective operation of the site's Quality Management System. This role is essential in ensuring compliance with internal procedures, customer standards and third-party accreditations. You will support quality monitoring, audits, documentation management and continuous improvement initiatives, helping to promote a strong culture of food safety and quality across the business. Key Responsibilities Quality Systems & Documentation Update and maintain office procedures and product specifications Maintain the customer complaint management system File and manage all QA documentation accurately Maintain the product traceability system Support the Quality Management System (QMS) including document control and reviews Maintain the supplier approval system, including specifications, SAQs and key date tracking Audits & Compliance Conduc...

Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Su

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDSAn achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKSDays out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOROur people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLEExperience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYSIf you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career

Why You Should Apply? It's About You: We welcome applicants with varying levels of experience; you could be a production supervisor, a shift manager, or already a production manager. The crucial factor will be your leadership skills and your ability to use them to motivate and engage your team. South Wales Success Story: Join one of the region's leading manufacturing firms. This multi-award-winning company is renowned for its employee-centric approach and secure working environment. Wide Remit: You'll work closely with senior leaders and have the opportunity to influence many areas of the business. Leading Change: You will be able to put your continuous improvement and lean manufacturing ideas into practice. What You'll Be Doing: As Production Manager, your main goal is to ensure customer needs are met through on-time, complete deliveries. Execute production plans that match customer demand and business goals. Track departmental KPIs to keep all teams on target. Lead and support your team with frequent performance reviews and feedback. Serve as the main manufacturing contact for internal teams and commercial partners.Your Remuneration Package: Salary: Competitive and based on your experience Flexibility: An industry-leading flexi-time scheme that lets you earn an extra day off every month. Pension: Participate in a salary sacrifice scheme. Health: A comprehensive cash healthcare plan that covers dental, optical, and physiotherapy. Perks: An EV lease scheme with free on-site charging and support for nursery costs.What You'll Need To Apply: Strong leadership skills with the ability to mentor, coach, and develop teams. Extensive experience in senior manufacturing roles. Ability to quickly build strong relationships with internal and external stakeholders.How to Proceed: If you're a shift manager, production supervisor, production manager, or manufacturing manager looking for a new position, we urge you to apply now. If you click 'Apply', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time, full details in Privacy Policy, link (url removed) or find policy in Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted

Are you a Product Manager looking to join an established manufacturer, playing an integral role in providing market-leading expertise to assist with product group growth and overall expansion? This role will be to provide Product Management, strategic direction bringing both marketing and technical expertise with responsibility for product training for the business. The main responsibilities will be to carry out process training on all products, (including new product development) to all the sales and marketing staff; encourage sales staff to keep abreast of customer requirements and changes and to work closely in developing and adapting existing products; conduct full market research; lead new product launches; main source of technical and commercial support including price listing and margins. For more information and the full job description, please send through your updated CV. Are you a Product Manager looking to join an established manufacturer, playing an integral role in providing market-leading expertise to assist with product group growth and overall expansion? This role will be to provide Product Management, strategic direction bringing both marketing and technical expertise and responsible for product training for the business. The main responsibilities will be to carry out process training on all products, (including new product development) to all the sales and marketing staff; encourage sales staff to keep abreast of customer requirements and changes and to work closely in developing and adapting existing products; conduct full market research; lead new product launches; main source of technical and commercial support including price listing and margins. For more information and the full job description, please send through your updated CV