Client Service Coordinator
20 days ago
Manchester
Client Service Coordinator Your new company Hays are recruiting for a permanent Office Coordinator/Receptionist. This role is based in Manchester city centre for a professional services-based business, on a 35-hours per week rota basis. Fully office-based. The Client Services Coordinator plays a key role in delivering a first-class client experience across reception, meeting rooms, and events spaces. The role supports the smooth day-to-day operation of client-facing services, ensuring meeting and event spaces are professionally set up, well managed, and supported with high-quality service, technology, and hospitality. Your new role • Coordinate and manage all internal and client meeting room setups, including furniture layouts, technology, catering, and equipment., • Act as the main point of contact for key meetings and events, providing expert support from planning through to delivery., • Meet and greet clients, delivering a professional, welcoming, and service-focused experience both in person and virtually., • Provide a concierge-style service, including arranging taxis, offering local recommendations, and responding to ad-hoc client requests., • Support users with in-room audio-visual and presentation technology, including video conferencing, data projection, sound systems, and Microsoft Office tools., • Assist with presentation preparation, including PowerPoint editing (graphics, sound, and video)., • Troubleshoot AV issues using structured problem-solving methods and escalate faults where required., • Provide Wi-Fi and printing support to internal users and external guests., • Coordinate meeting and event support from initial booking to completion, managing incoming calls and email requests., • Liaise closely with technology, catering, facilities, and maintenance teams to ensure seamless service delivery., • Support business development and events teams with the planning and organisation of events., • Maintain accurate records, including statistical reporting, charge reconciliation, and invoicing where required., • Ensure meeting rooms and collaboration spaces are fully stocked with stationery, peripherals, and user guides., • Monitor housekeeping standards and ensure all client-facing areas remain tidy and presentable at all times., • Support the management of space and resources to maximise utilisation., • Assist with the coordination of packages, deliveries, and other facilities-related requests., • Manage workload proactively, balancing deadlines and time-critical tasks in a fast-paced environment., • Handle conflicting demands for space and resources, resolving issues professionally and effectively., • Comply with all relevant policies, procedures, health and safety requirements, and emergency protocols., • Undertake additional duties as reasonably required to support workplace operations.What you'll need to succeed, • Previous experience in a reception, meeting services, or client services role within a corporate or professional environment is essential., • Experience using a meeting room booking or hospitality management system., • Strong IT skills, including Microsoft Office, Outlook, and contemporary audio-visual platforms., • Client-focused with a genuine passion for service excellence., • Proactive, flexible, and highly motivated., • Professional, discreet, and comfortable handling confidential information., • Detail-oriented with a positive, can-do attitude., • Reliable, adaptable, and committed to maintaining high standards. 4700990