Buscar empleo: 704 ofertas de trabajo de digital customer service en , London (mayo 2026) - page 5

Programme Officer - UK

hace 26 días

$28400 anual

London

Programme Officer – UK Hours: Full time Contract: Permanent Salary: £28,400 per annum, plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office. About Into Film Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision – Film enriches the life of every child and young person. Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below. Role Summary The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of our three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of our programmes. Main Responsibilities: • Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events., • Meet regularly with each of the nations’ teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area., • Oversee and support the management and maintenance of the CRM database of nations’ place-based activity across the UK, ensuring data is accurate and up to date., • Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator., • Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to our training programme for educators, entries to our filmmaking competitions, the Into Film Awards, and bookings for the Into Film Festival, Spring Screenings and other events for our Screen Careers programme., • Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in our place-based targeted areas across the UK., • Assist in desk-based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in our programmes, sourcing relevant external information from across the education, youth and film industry sectors., • Working with Programme Leads to support the development and delivery of our Youth Advisory Council and Education Ambassador initiatives., • Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels,, • Represent Into Film at conferences and events as required., • Any other reasonable duties assigned by Into Film. General Responsibilities: • Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public., • Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does., • Contribute to long term planning to ensure growth in line with demand and resources., • Contribute to the regular monitoring and evaluation of Into Film’s work. Person Specification: • Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload., • Confidence using CRM systems for accurate data input, analysis and reporting., • Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams., • Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry., • Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools., • Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach., • A proactive, adaptable and detail-focused approach, with the ability to work remotely., • An interest in film and a commitment to engaging and supporting young people through creative opportunities. Minimum Requirements: • Experience, knowledge and understanding of using CRM for analysis, insights and reporting., • Proven track record and demonstratable experience in an administrative role., • Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required., • Strong communication skills (verbal and written)., • Awareness and good understanding of the education market, curricula and how teachers can use film across the UK., • Awareness and understanding of the screen industry landscape across the UK., • Experience of cross-team working. Desirable: • Experience of developing and implementing email campaigns. - Experience working within an education or arts charity context - Familiarity with the Microsoft Office suite - A love and knowledge of film All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including: • Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. - Pension – matched up to 5% of salary (2% above statutory employer contribution). - Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film. - Enhanced parental/paternity/shared parental leave. - Interest-free non-essential study loans. - Interest-free bike/scooter/travelcard loan. - Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance. - Wisdom health insurance cover – non-contributory (apart from employee tax contribution). - BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. Closing date: 8:00am, Monday 18th May 2026 (BST) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. No agencies please

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