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Technical Support Engineer / ICT Technician Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician This job is officially known with the organisation as an ICT Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Coventry, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am – 4:00pm & Friday 8:00am – 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365. The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students. DUTIES Your duties as the Technical Support Engineer / ICT Technician include: • 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues, • Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure, • Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy, • Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration, • Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions, • Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales, • Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment, • User Support & Training: Provide guidance and in-class support to staff and students where required, • Continuous Improvement: Keep up to date with emerging technologies and recommend improvements CANDIDATE REQUIREMENTS ESSENTIAL • NVQ in ICT or equivalent qualification, or relevant practical experience, • Previous experience in IT support, infrastructure support or technical support roles, • Strong working knowledge of Microsoft Windows PC and Server operating systems, • Experience with Microsoft Active Directory and Group Policy, • Knowledge of cloud services such as Microsoft 365, • Understanding of network infrastructure, wireless networks and security solutions, • Experience installing, maintaining and troubleshooting hardware and software, • Full driving licence and access to own transport, • Ability to communicate effectively with both technical and non-technical users, • Ability to work in line with safeguarding policies and maintain strict confidentiality DESIRABLE • MCP, MCSA, MCSE or CompTIA A+ certification, • ITIL Foundation qualification or experience working within ITIL frameworks, • Knowledge of virtualisation technologies such as vSphere or Hyper-V, • Experience with backup and archiving solutions, • Experience supporting mobile device deployment including Apple and Android BENEFITS • Competitive rates of pay, • Professional development opportunities, • Career pathways across the organisation, • Teacher / Local Authority Pension Scheme, • Online retail discount, • Employee Assistance Programme, • Family Friendly policies to support family & carer commitments, • Flexible Working Arrangements This role will be subject to an enhanced DBS check and Social Media check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14412 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

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An excellent opportunity to join a well-established training provider, this position will see you leading the short course administration team based at the Burgess Hill centre, with occasional travel to Portchester. Lead and manage the Training Support Administration Team to meet business goals. The

A leading creative education institute in London is seeking an Administration Manager to provide comprehensive administrative support across departments.

A leading creative education organization is seeking an Administration Manager in London to provide essential support services across its institutions.

School Administration Assistant. Supporting the administration of school trips, events, and activities. The opportunity to contribute to meaningful, values‑driven education.